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401 Cuba Family Cruise Reviews

DO NOT BOOK THIS CRUISE! We had a family reunion / birthday party on the ship. The ship/cruise line was picked by someone in the family who cruises often and promoted the trip as a "great deal" . Although I was happy that ... Read More
DO NOT BOOK THIS CRUISE! We had a family reunion / birthday party on the ship. The ship/cruise line was picked by someone in the family who cruises often and promoted the trip as a "great deal" . Although I was happy that someone else planned the trip, this is the last trip that family member will ever plan for us...#sensationFail. There was "NOTHING GREAT" about this cruise, and Carnival nickels and dimes you for everything, so once you add it all up - it was also "NOT A DEAL". There are many better options than this for a great trip. Food: Horrible. If you are into greasy Guy Fierri hamburgers and fries, then you'll be very happy... because that's about the only thing worth eating. Other than that, the entire cruise food choices are very very bad. There are no "restaurants" so your choices are buffets or dining room - both were gross. The crew members on the boat work their butt's off, so no disrespect to them, but sit down dinner service took on average of 3+ hours --- once food arrived, it was a joke. A "side" of broccoli = 1 piece of broccoli with two sprouts. A drink at dinner would take at least 45 minutes to arrive. Entertainment: Horrible. There is almost nothing to do on this ship. You will be out of options on day-2. Pool areas: Horrible. 2,000 people sharing an overgrown hot tub (the pool) and an actual hot tub. The slides -- hahahah -- they don't slide. The kids went down the slide and would get stuck half-way down because there's no water in the middle of slide. Rooms: Good - actually a bright spot here... had a Junior Suite, beds were clean and comfortable, bathroom and shower was fine, balcony was fine. Clean. Embarking/Disembarking - best part of cruise was getting on, then getting off the ship. Very well organized, fast and error free. Read Less
Sail Date July 2019
The service was impeccable. When my husband stopped by Guest Services to pick up the Assistive Listening device they got overzealous and installed blinking lights and bed vibrator in the room. That was very kind but I didn't need all ... Read More
The service was impeccable. When my husband stopped by Guest Services to pick up the Assistive Listening device they got overzealous and installed blinking lights and bed vibrator in the room. That was very kind but I didn't need all that ( and it changed the set up of the room) so they took it right back out. We loved having the assigned seating at 6pm. We loved having the same wait staff each night. I emailed special requests ahead of time---They were able to give us a private table away from the piano so I was able to enjoy without trying to explain my deafness to people They handled my food allergies easily. The main dining room was my something I looked forward to everyday. We loved every single thing about the size of this ship. We never felt crowded, never waited in line, never felt rushed. We asked Guest Services and they said it was fully booked and had 1600 people on board when we sailed.There are rumors about Royal taking it out of commission with Cuba off the table. I hope not-- I would sail this ship again in a heartbeat. The biggest surprise--- the teen club. As you know, they have little to nothing on the website about having a teen club. I was very, very worried that my 13 year old would be bored. We made him go to the teen meet and greet the first night promising to pick him up in 2 hours. We were thrilled to find out that instead of a dedicated room---they have a "roaming" teen club. Fabian had the kids all over the ship from morning until midnight. They played hide and seek, uno, scrabble, a scavenger hunt, went to the shows as a group and played a days long spy game called paranoia. My son was gone from sunup to curfew and had the best time. Added bonus--- no electronics were involved so it really was a throw back to the childhood of disconnect. I think Royal is missing a huge marketing opportunity and parents would sign up for this ship just to get their kids off the devices. Read Less
Sail Date June 2019
Port of Tampa was very easy port to get into and park. We had Priority Boarding went great on the ship and eating lunch in 10 min. Carnival Paradise is a smaller ship but has all the upgrades and easy to get around lines were very ... Read More
Port of Tampa was very easy port to get into and park. We had Priority Boarding went great on the ship and eating lunch in 10 min. Carnival Paradise is a smaller ship but has all the upgrades and easy to get around lines were very short every time. The food was the best that we have had on our last few cruises, it was good very good. The staff was very efficient and the ship was always clean and well maintained. Had an elevator go out but was fixed in one day. The only complaint we had was the same as all our resent cruises. Carnival need to be able to figure out the Dance Club. Either the club was not open or the music was for young people all the time. I would think that the cruise line could look at the age of the cruisers and play music that we can relate to. We understand playing music to all age group. We are smokers and this club is one of the three areas on the ship we can smoke but we either run into a locked door or the music is not something we like, and the DJ will not play music on request at all, if he does not like what you are asking for. Over all we had a great cruise and always recommend Carnival Cruise line to our friends Read Less
Sail Date June 2019
This was my 63rd cruise, itinerary is usually my main focus and wanting to visit Cuba there was only a few ship offerings. I have always had very good experiences sailing RCL and despite the numerous negative reviews and the size of the ... Read More
This was my 63rd cruise, itinerary is usually my main focus and wanting to visit Cuba there was only a few ship offerings. I have always had very good experiences sailing RCL and despite the numerous negative reviews and the size of the “Empress” I decide to give it a try, lucky my sailing was the last Cuba sailing before the new travel restrictions were put into place. Having recently sailed the mega ships the boarding process could not have been any easier. Navigating the ship is fairly easy and the hub of activity is on decks 5 and 6. Even-tough this is a small ship I found lots to do as there are numerous activities throughout the day. In the evening there was two venues with music and the usual fill of activities to participate. There were a number of bars, but “Balleros” was my main hangout plus the music was very good. I ate in main dining room , windjammer and the only specialty restaurant Chops, all were very good to excellent. Staff and service throughout were amazing. Even tough this was a small ship I never felt any rocking throughout the voyage. I did encounter that sewage smell on mid deck 8, but it was occasional. My only complaint was the cabin(the worst in 63 cruises.. but more below). Overall, the Empress is an underrated ship, it has much to offer, food, activities, staff and yes character. Read Less
Sail Date June 2019
I have cruised since 1975. This would be #23. It had been 10yrs since my last cruise. As a SENIOR I did not look for all the ship activities I would have looked for as my family was growing up; rock climbing flumes etc. This ship was ideal ... Read More
I have cruised since 1975. This would be #23. It had been 10yrs since my last cruise. As a SENIOR I did not look for all the ship activities I would have looked for as my family was growing up; rock climbing flumes etc. This ship was ideal for my return to cruising. I love the smaller ship with it's lack of long lines; finding a quite spot; not fighting for a seat etc. Embarkation swift and easy. Parked adjacent to ship at 10:45 sitting in Garden Grill Buffet at 11:50. Like the washy washy hand sanitizing crew from the start. The focus on sanitary precaution well worth it. There were 3 food options 2 buffets plus pizza in rear of ship. Crew cleared area and checked on beverage refills. Food was plentiful and had many options for all tastes. We were 4 woman sharing a balcony cabin; adequate storage. Within an hour we had established a smooth working system for 4 woman. Example in AM my Grand daughter got all of us coffee. I retreated to balcony as others showered; hit the wi-fi or just woke up. Speaking of wi-fi we took unlimited and my grand had service entire cruise to what's app family at home or her social contacts. Cabin steward immediately filled request for 2 robes, an addition chair for balcony, empty frig and keep plenty of coffee pods in stock. Room kept neat and clean. We enjoyed 2 stage shows. Only con 1 show at 8. Should be at 9; race to see. Enjoyed White Hot deck party as spectator. Enough variety of entertainment for the various ages in our group. We ate most of our meals in the restaurants; the Seven Seas being our favorite for it view and décor. I enjoyed the fact I could have a glass of wine each night. My family also enjoyed the drinks offered free of charge. They also took in and enjoyed games. It is sad to say we were the last docking of the Sun in Havana. We took air conditioned bus with a guide who spoke perfect English. This was basically our only option due to traveling companion's. Classic cars stirred memories of my teen yrs This was the real reason I choose Sun. Havana is such a different port. I enjoyed all the architectural diversity. Since I love history I enjoyed the background info and highlights of Old Havana and the look of New Havana. There were areas that broke your heart and you could see the glory Havana was. I hope that this port will reopen sometime in future. It is thru inter action that people learn from each other. We had priority disembarking so we ate breakfast at 7, met our escort at 8, off ship by 8:20. Luggage picked up by red cap and in our car by 8:35. Home in Orlando area by 10;15 On drive home we all discussed our trip and how we would do it again Read Less
Sail Date May 2019
Ship is a older ship but public areas were well kept. Some of the best service I have had in the past 3 or 4 cruises. Entertainment was excellent and really enjoyed Key West and Cuba. Dining options were great with great late night ... Read More
Ship is a older ship but public areas were well kept. Some of the best service I have had in the past 3 or 4 cruises. Entertainment was excellent and really enjoyed Key West and Cuba. Dining options were great with great late night snacks. Excellent Diamond Club and Dining staff. The older ships has more personality and the staff are more personable. Cuba was one of the best ports that I have visited. It was very clean and I felt really safe even at night. I loved the overnight option but plan to rest up before hand. We really enjoyed our day tour and also our night tour. Embarkation day was the only bad experience we had. Took us longer to check in than normal with very long lines. It does seem that Royal is using more contract workers at the pier than Royal Staff. All in All we had a excellent trip and would definitely visit Cuba again. Read Less
Sail Date May 2019
We had an amazing cruise. I give a 5 star for everything. If I had listened to some of the reviews, I would have missed out on this amazing experience. We were the last cruise that was able to go to Cuba and I can express how fortunate we ... Read More
We had an amazing cruise. I give a 5 star for everything. If I had listened to some of the reviews, I would have missed out on this amazing experience. We were the last cruise that was able to go to Cuba and I can express how fortunate we were. We were given a really great room that had a window at the front, and a window at the side. There was a king and a pull down bed in the front room and a sofa bed in the other. The entertainment was top notch. Our teenagers insisted that we go to the shows each night (we didn't miss one). There were all good but our favorite was the Adam's family show. The food was amazing. Seriously, I think the pizza was the best I ever had. The gelato was amazing. We ate in the Marco polo dining room every night and the dining staff took great care of us. Our housekeeper kept our room spotless. If someone has a complaint about this ship, the food, the entertainment, the staff, or anything else, they really don't deserve to go on a cruise. What I liked most was that this was full of people from all over the world-who all went to see Cuba. Arriving in Havana was one of the most exciting experiences of my life (and I travel a lot) They had to translate into 5 different languages, and I like that. We made new friends from Australia and the Philippines. We enjoyed the pub quiz. Karaoke was fun too- the multi talented staff speak so many languages! I wish i had done the dance lessons that the entertainment staff hosted. We missed not having comedy, but you can't make it funny if you have to translate it so I didn't mind that there was no comedy. We did the Hemingway Tour in Havana, and it was so interesting. Our guide was terrific. We got to see outside of Havana, Hemingway's house, and the village where he fished and you do start to understand how poor the people are in Cuba so I am sad that cruises from the USA won't be going there any more. (if you ever get to go- bring money to be generous with! The average Cuban lives on $20 a month! And bring cat food for the street cats you will see, toiletries because people need it, toys for the kids, crayons, whatever- the people appreciate it!. We gave a young man a soccer ball that we brought with us. He was so happy to get one!). The ship may be a bit older but it is fine. I went on Norwegian epic on spring break and did not enjoy it any more than I enjoyed this cruise. It was different but also amazing (I have cruised on Carnival Paradise, Carnival out of Jacksonville, Norwegian Epic and Bahamas celebration, and I loved every cruise I have been on, but this was a particularly special experience. If you are spoiled and a difficult person, don't go on this cruise. The staff are too nice and you don't deserve it. But if you are an adventurous person who likes to meet people from different cultures, and you are a nice and easy going personality, then go! I nearly cancelled our trip because of some of the reviews, and I would have been so sorry if I had. One of our top 10 trips ever! Read Less
Sail Date May 2019
Overall, my family had the greatest time, on and off the ship! It was perfect for the eight adults - schools were in session so there were almost no children on board. The evening activities were lots of fun. Karaoke was great and it was ... Read More
Overall, my family had the greatest time, on and off the ship! It was perfect for the eight adults - schools were in session so there were almost no children on board. The evening activities were lots of fun. Karaoke was great and it was crowded each evening. Fun way to have late night entertainment. I lost my cool when we were on the one-hour trolley tour of Key West. The driver was somewhat distracted and never made it clear where to meet for the return trip to the Ship. He pointed out a bus stop near the Navy Station and said you could pick up a return trolley at a bus stop. We tried to flag down buses and trolleys for the return to the ship but no one would pick us up. Finally I met up with other family members who told us to walk back into town and take a different bus with them. I know we were not the only ones confused. We sat down on a brick stoop outside the Aquarium to make a phone call and two different groups of people approached us to ask if this is where we get the return ride. We told them we weren't sure but were going to follow the drivers instructions. BAD IDEA. On the three hour Old Havana tour had an amazing guide named "Andrew." I was a little taken back by the amount of people begging for cash. In one courtyard, a young man sold us some coconut ice cream in a half coconut shell. It was icy and delicious. Other than that, most of us brought our own water bottles. At the spa, the women giving the couples massage were NOT gentle. I could only imagine what a deep tissue massage would have been like. I took two yoga classes for $15.00 extra. The first class was only 35 minutes. The next day it was 40 minutes. Overall, I would take this same cruise again. Read Less
Sail Date May 2019
Cruised with a group of 7, ages from 50 to 95! My mother in law uses a cane and wheelchair to get around the ship. She never really has a problem getting around. Stayed in room 8207 with a large window looking out. Beds were together to ... Read More
Cruised with a group of 7, ages from 50 to 95! My mother in law uses a cane and wheelchair to get around the ship. She never really has a problem getting around. Stayed in room 8207 with a large window looking out. Beds were together to form one large bed, bigger than a queen, smaller than a king. Bed was under the window which left most of the room open, except for the bedsides. Plenty of shelves and closet space for my wife and my clothes. Room came equipped with a room safe, which we used to store our passports and cash during the day. Also had a small fridge which we used to store our water and a few beer bottles. Room was clean and so was bathroom area. Used the "under bed" storage for our suitcases and carry-on. Mark was our room steward and he kept the room spotless and refreshed the ice bucket, as requested. We arrived a little early at the port around 11:00am. We then only waited about 30 minutes after processing. I would say that the embarkation process was fairly smooth. The Sky is a little older ship, but wears it's age nicely. We chose the "free" liquor option, and most of the time the waits around the bar were ok. We tipped one of the pool waiters $5 early in the morning and another $5 later in the afternoon. His name was Anthony and he provided excellent service. Sure beat getting up and waiting by the bar for drinks. A note about smoking on the ship. It is only allowed in the casino and by the bar on deck 12. I don't think you can smoke cigars in the casino, but you may smoke them on deck 12, in the bar area. There are tables and chairs provided in this area. We only used the Garden Cafe for lunch while we were on the ship. We ate all our other meals in The Palace dining room. The food there is pretty good and there is a variety of choices. I would recommend asking for ANKITA in the Palace dining room for dinner. She is an excellent waitress and very friendly. Entertainment on the ship was pretty good. We saw the dancing and singing "We Will Rock You" show and we all enjoyed it. The comedian was hilarious. I forgot his name, but he was a former LA cop. The variety show was just ok. The city of Havana was beautiful and HOT. We used a Cuban tour company for our tour. The fee was $50 USD per person. It lasted from approx. 9:30am to 3:30 pm. The email for the company is All emails are signed Magdiel and Jessica who I assume are the owners. They are very reliable. We walked 3 blocks out of the building off the ship and met Guillermo, our tour guide in front of a hotel. Guillermo spoke great English and answered all our questions. We walked for awhile in Old Havana and took in 4 squares. We then rode to see the huge statue of Christ on a mountaintop overlooking Havana. We then drove to the Capitol building area and walked that area. We drove down Havana's 5th Avenue and admired the "rich people's" homes. We then drove to Freedom Square and admired the many buildings there. All in all we saw a lot of Havana and got to take in some history. We ended the tour at a cigar factory; where we purchased fresh cigars. All in all a GREAT tour and I would highly recommend this tour company. That night my sister-in-law and I walked out the cruise building and rented a 1948 Red Chevy convertible for a one hour drive around Havana. I would recommend going at night because the sun during the day is very hot. It cost $40 USD for an hour and we tipped our driver "Cookie" $5 for a great ride. We never got to the NCL island in the Bahamas...rough seas prevented going ashore; so we cruised around all day at sea. The weather was beautiful at sea. All in all I would recommend this 4 night cruise. The only real negative about the cruise is every time I dialed for a wake up call on our room phone there was a message "All our operators are busy right now, please hold on". This seems a little ridiculous in this day and age. Read Less
Sail Date May 2019
I decided to book MSC Armonia because of the itinerary and great price.After reading the reviews I hesitated about this cruise but for my surprise it exceeded my expectations. I had a great time with the Entertainment crew, they were ... Read More
I decided to book MSC Armonia because of the itinerary and great price.After reading the reviews I hesitated about this cruise but for my surprise it exceeded my expectations. I had a great time with the Entertainment crew, they were awesome! Every night was a party, very happy, good vibes cruise. My 9 years old boy was in love with all the Youth activities, this girls were amazing and my kid loved all of them. He cried the hole morning just because he had to say goodbye. He enjoyed every dinner, show and activities with all the kids. My waiter Dewa and his team, the best ever! Good menu and tasted delicious. Beverages had a good price if you do not by the package and you will find different kind of beverages, coffee, tea, milk, juices...all included on the package. Itinerary was excellent and all ports too. Dolphin swimming at Cozumel and all silver shopping at the Costa Maya beach was the most I enjoyed. Cuba is an experience you need to have and make your own opinion. What I liked about this ship is that is was not boring at all, it was a happy environment, like a big family. If you don't like tropical music, dancing and having a good time please, do not waste your money booking this cruise. Read Less
Sail Date May 2019
We decided to take this cruise to see Cuba while we had the opportunity to do so. It stared off on a bad note, when we were informed that that the 2 bottles of wine we bought and were bringing on board would costs us an additional $30. ... Read More
We decided to take this cruise to see Cuba while we had the opportunity to do so. It stared off on a bad note, when we were informed that that the 2 bottles of wine we bought and were bringing on board would costs us an additional $30. At no time were we informed that we had free onboard alcohol access to the bars/lounges. We found this out when we ordered drinks and tried to charge the drinks to our room. Most of the staff was friendly and helpful, but there were a few who acted as if we were bothering them when we asked questions. Since this was our first time cruising with Norwegian, we wanted to make sure that we didn't miss anything. We had 3 meals in the main ding room and for the most part had excellent service. However, we had a bad experience with 1 server who decided what we should order and he would not bring us what we wanted. We ended up leaving our meal. Specialty dining is definitely the way to go on this ship. Food/drinks and service were excellent. Excellent choice of shore excursions, rooms and the ship were clean at all times. Overall, this cruise was good with just a couple of bumps along the way. Read Less
Sail Date May 2019
A visit to Cuba was on my bucket list. Open seating in the Seven Seas Restuarant was wonderful. The staff was very attentive especially Gretchen and Lee. I was very pleased. I went on two tours one in Key West and one in Havana, both ... Read More
A visit to Cuba was on my bucket list. Open seating in the Seven Seas Restuarant was wonderful. The staff was very attentive especially Gretchen and Lee. I was very pleased. I went on two tours one in Key West and one in Havana, both booked through the ship. I enjoyed both. Angelia was my cabin steward and everything was clean and beautiful. Our cabin shower had a major leak and it was repaired immediately. The shows were first class. The singers and dancers were fantastc. I also liked that drinks were included. I also liked that this ship was smaller and more intimate space. I am sorry I didn't write down the names other other ientertainers not in the shows but I attended all and loved them all. The All White Night was great fun. I didn't use the fitness center only walked the deck every morning and it was peaceful. Read Less
Sail Date May 2019
Embarkation and disembarkation went smoothly, but that was it. This trip was advertised 2 days in Cuba, and it was only 1 day. The 2nd day we departed at 5AM. The bar staff overall looked bored and/or angry, the hallways smelled like poop, ... Read More
Embarkation and disembarkation went smoothly, but that was it. This trip was advertised 2 days in Cuba, and it was only 1 day. The 2nd day we departed at 5AM. The bar staff overall looked bored and/or angry, the hallways smelled like poop, my stateroom bathroom was moldy and gross, smelled like a public restroom that has never been cleaned. There was glass on the hallway in front of our stateroom and my friend cut her foot with it. Very unsatisfied. Food made me and 3 of my friends sick and overall was below average. Margaritas and cranberry juice tasted like pure chemicals. After that I didn't even feel like trying any of the other mixed drinks. On top of it, the water was yellow one night. The toilet water was yellow and the sink was too, not sure why... don't even wanna know. I called and complained and got 20% off my next cruise, valid for a year... I would not recommend this ship. Many other guests were complaining because they did not have hot water in their stateroom. There were a couple of good things: the shore excursions both in Key West (Parasailing) and in Cuba (Old Car tour) were very good for the price and the staff was amazing. The rock wall climbing staff was very nice and helpful and the shoes were clean and new. Finally, a shout-out to Mario and Maha from Phillippines, our servers, who were very happy and provided great service. Read Less
Sail Date May 2019
The Majesty of the Seas is one of Royal Caribbean's oldest ships, built in 1992. It not only shows its age, but its staff regard it as an old lady as well. Everything from its exterior to its interior to the very basic programs for ... Read More
The Majesty of the Seas is one of Royal Caribbean's oldest ships, built in 1992. It not only shows its age, but its staff regard it as an old lady as well. Everything from its exterior to its interior to the very basic programs for passengers begs for some attention. I have high school children ages 15-18. They were all bored stiff. There's almost nothing for them to do but sit inside their room and play games on their phones. My wife and I also struggled to find activities. The cruise directors' half-hearted energy given to the creation of events even extends to those that are currently on the schedule. For example, I attended a salute to vets and emergency personnel. As one of the two cruise directors named the foreign wars that the attending vets were likely to have participated in, she forgot the Vietnam War. When this was mentioned to her, she had the audacity to argue about it. It's not like all of the assembled didn't hear the flub. The Majesty's food is average at best, while the service is abominable. We often had to wait for extended periods for our meals or drinks. To add insult to injury, only two in my family managed to avoid getting stomach issues that lasted for days after the cruise. Speaking of old age, the interior reminds me of a retirement home that hasn't been updated in decades. Rust is everywhere, frayed upholstery is common, and the stench... yup, that too was reminiscent of an elder care facility. As the many other reviewers here have stated, there is a serious sewage smell, i.e.: methane gas issue, on this ship. Almost as bad is the fact that staff will pretend as though your complaint is the first they've ever heard about this problem... but more on this aspect in a moment. The gas seems to primarily reside on deck two in the forward section of the ship. However, the first deck gets its fair share of it as well, and on particularly bad days (as it was on 4/26/2019) the smell makes its way all the way up to deck four to the customer service counter. And so you have to wonder -- given the numerous reviews here and the many fellow passengers who told me that they had also complained during my cruise -- how customer service can state with a straight face that they didn't know what I was talking about. To add insult to injury, I spoke to several maintenance workers who all stated that it's an ongoing problem aboard the ship. At one point the gas had become so thick within a cross corridor that, when I walked through it, I had to run out because I couldn't breathe... literally. Methane gas can displace oxygen in a confined space (such as a short hallway). That's why people often die when they fall into an open cesspool and can't climb out. In addition, methane is flammable. Immediately after this incident, I went up to customer service for the fourth time to complain. Yet this time, there was some urgency as the problem was now a public safety issue. I spoke with a young desk officer named Cristobal. Yet instead of writing down my complaint or even contacting maintenance immediately, Cristobal stood in front of me with a pugnacious grin and refused to even answer me. I repeated myself again, yet he would not address the issue at all. With no other choice, I warned him that I would file complaints against the cruise line unless he did something. He chose not to attempt resolution. The situation is one that can't be ignored, and so the next morning when the ship docked in Key West, FL, I immediately made calls to two government agencies and filed reports. SInce that time, I filed two additional complaints. If you've been a customer aboard this sorry excuse for a cruise ship and have also come in contact with the sewage / methane gas issue, you too should complain. Out of all of the agencies I filed reports with, the two best are the Centers for Disease Control and Prevention (CDC) and the U.S. Coast Guard. In fact the Coast Guard is directly responsible for such issues aboard any cruise ship that docks in a U.S. port. Read Less
Sail Date April 2019
We are Diamond members on RCCL and have been on the Majesty four times. Time has taken it's toll as the ship "celebrated" it's 27th birthday during our cruise. Our inside cabin was tiny but it's been a long time ... Read More
We are Diamond members on RCCL and have been on the Majesty four times. Time has taken it's toll as the ship "celebrated" it's 27th birthday during our cruise. Our inside cabin was tiny but it's been a long time since we had an inside cabin. I just know insides on the larger ships are noticeably larger. We loved the food for dinner and our wait staff..the real highlight of the ship. Food in the Windjammer was up and down. The burgers, hot dogs, scrambled eggs and sausages were luke warm at best. The seats on the sides in the theater were worn and not comfortable and the drink holders did not accommodate the glasses..so you had to hold your drink the entire time. The hallways and public areas need some serious renovation. The captain even said the Majesty (and the Empress) might have been sold if it wasn't for their ability to fit into the Cuban ports. This was our last cruise on the Majesty. Read Less
Sail Date April 2019
I really didn't know what to expect on this cruise, as the reviews are all over the place, but we had an amazing time. 1. I know it's an older, smaller ship. However, since this was my kids' first cruise, they had ... Read More
I really didn't know what to expect on this cruise, as the reviews are all over the place, but we had an amazing time. 1. I know it's an older, smaller ship. However, since this was my kids' first cruise, they had nothing to compare it to. The kids in our party (3 families, kids ages, 3, 7, 9 and 9) had a blast between the pools and the kids' club. We were all happy to hear the kids beg to go back to "Adventure Ocean" (the kids club). I didn't really have any moments where I looked around the ship and had it feel shabby. 2. The cabin was small. It's a cruise. We never planned on spending a ton of time in the cabin, so we didn't really get upset by that. I recommend poo-pourri if you're sharing a room with 3 other people. Sometimes trying to navigate all 4 people getting ready was rough, but it generally was fine. 3. Our waitstaff in the dining area was super fantastic and accommodating. On the final night when they offered lobster tail, they made it clear that the lobster was small and *wink wink, nudge nudge* you can order 2 meals. 4. Lastly, I feel like this is the most important advice I have - we did NOT use the cruise line for our excursions. And the options we chose were WAY better than anything offered. - In Key West, we did used Fury Cat (https://www.furycat.com), and chose their Ultimate Adventure. The family with the 3 year old didn't do that with us, but for the older kids it was PERFECT. Super fun, completely fit within the time we had on shore, and the experiences and staff were awesome. - In Havana, we used Havana Journeys (https://havanajourneys.com), and they were so above and beyond amazing. They were so communicative while we were setting up the tour from home and gave us everything we needed, including pictures of our guide and driver so we knew who to look for. They are OFAC compliant, which was important for out travel, and Eileen, our guide was so so great-- really knowledgable, smart, timed everything perfectly - if we ever get to go back to Cuba, we will absolutely call them again. We planned this cruise for the sole purpose of going to Cuba, and it was 100% worth it. Even with our large group, everyone had an amazing time. I've seen some bad reviews, but I think every trip is what you make it. Read Less
Sail Date April 2019
Cuba and Key West ports from Port Canaveral. Very organized embarkation and disembarkation. Loved seeing Havana. We did our own tour witha private tour group and was very interesting and informative. Key West was great to see as well. ... Read More
Cuba and Key West ports from Port Canaveral. Very organized embarkation and disembarkation. Loved seeing Havana. We did our own tour witha private tour group and was very interesting and informative. Key West was great to see as well. We did the Trolley Tour through NCL to get an overview of the Key and then after, walked around on our own. We stayed in the Deck 6a cabins and was very quiet and sufficiently spacious and comfortable for 2 people with adequate storage. The staff were particularly attentive. Any issue was addressed immediately and with follow-up. They seemed to go above and beyond to make sure guests were enjoying their cruise. The open bar was great and there was plenty of staff available to serve. We have cruised Royal Carribean, Holland America and Celebrity and I would have to say that the service on the NCL SUN was outstanding. Nicely renovated ship too. The entertainment was also very good. Enjoyed the comedian and the big dance show, karaoke, as well as the numerous musical venues. Overall very pleased!! Read Less
Sail Date April 2019
We chose this cruise line for the itinerary. But that did not make up for the terrible experience we had before and during the cruise. We had many smaller issues, but I'll stick with the three biggest. #1 - I paid for the cruise ... Read More
We chose this cruise line for the itinerary. But that did not make up for the terrible experience we had before and during the cruise. We had many smaller issues, but I'll stick with the three biggest. #1 - I paid for the cruise upfront, but MSC didn't book me that way and I didn't notice they hadn't charged my credit card. Shortly before the cruise they emailed that they had canceled our booking. When I called, they said I hadn't paid and this is their standard procedure - to just cancel with no notice. Luckily I was able to rebook. #2 - On two separate phone calls, they offered me a cot for my toddler to sleep on. When we arrived in our cabin it was not there. In talking to the reception desk staff, one man told me my daughter should just sleep in bed with my husband and I. After quite a bit of complaining, another woman was able to move us to a room with a pullout couch. #3 - We paid for transfers between the airport and port, both ways. Getting to the ship was fine, but somehow our transfer back to the airport wasn't logged correctly and they had no service for us getting back. I'm still working with them to get reimbursed for services not received. As I said, there were other smaller issues from general cleanliness of the ship to small rooms to internet issues, but these three really made the experience pretty bad. I will not cruise with MSC again, and I would not recommend them to others. Read Less
Sail Date April 2019
We chose this cruise mainly due to our time constraints and this was one that fit our schedule. We had a great time. Embarkation and disembarkation went very well. The ship was recently renovated and everything looked great. We traveled ... Read More
We chose this cruise mainly due to our time constraints and this was one that fit our schedule. We had a great time. Embarkation and disembarkation went very well. The ship was recently renovated and everything looked great. We traveled with our teen son. This is a small ship as are all the ships that can be accommodated in Havana. What it lacks in water slides and things for kids, it made up for in fun music shows, entertainment and nice staff. We enjoyed the food in Palace and Crossings for breakfast and lunch. We had a dinner at Cagney's which was included in our package and we enjoyed it as well. We did eat at the buffet for a breakfast and some lunches. I prefer Palace and Crossings over the buffet. Most family's with younger kids went to the buffet. We did a Panorama excursion in Havana in the evening through the cruise. It was a choice we made last minute and it still had openings. We did a stingray excursion in Stirrup cay and it was excellent. We also rented a snorkel, in addition to the 2 we brought from home (ours were better, dry snorkels and theirs had too large a mouthpiece for me but it fit my son) and snorkeled on our own at Stirrup Cay. We saw lots of fish. Early morning the waters were cool but later in the day it felt just right and we were not at all cold in the water. Our cabin was 9239 and it was near elevators but not too close to be annoying. It was very quiet and we had a nice view of Havana as we pulled into port. The cabin is small but it was large enough for the three of us. The only semi problem was that our son, about 5' 8" was a bit too tall for the pull out sofa bed. We had to put the sofa bolster at the foot to support his legs and feet. He seemed ok with it but someone older and even taller may have more difficulty with that. We would go again. Read Less
Sail Date April 2019
I chose this cruise to go visit Cuba and Key West with my husband. Carnival has found a way to nickel and dime you even when you pay for all such as drink package. No bartenders except in serenity that were eager to serve you. Anton was ... Read More
I chose this cruise to go visit Cuba and Key West with my husband. Carnival has found a way to nickel and dime you even when you pay for all such as drink package. No bartenders except in serenity that were eager to serve you. Anton was awesome and the only one to come back and keep us happy. All other bars you had to go to them and wait! Since they do automatic gratuity you get poor service. Food was ok....best thing was guys cheeseburgers. Tiny cups for water. Soda was flat that was part of my drink package. Not much entertainment during the day. Comedy shows were pretty good. One pool for whole ship. Definitely outdated even though it says remodeled in 2019. Would not recommend. Budget vacation/ budget ship! Very disappointed. We bought alcohol and was told by airport that cruise ship should have given us a bag for carrying it on plane-nope didn’t happen so we lost alcohol at security. Mel the cruise ship director was kind of rude. She didn’t have great things going on to engage cruisers. We could have visited Cuba on Tuesday and spent more time in Key West. Went on Monday to Cuba and all Museums are closed on Mondays...... Had to pay a $75/pp visa to go to Cuba. Our room attendant did a great job! Greeted us by first name every time we saw him! Asked me what I wanted done on a daily basis whether I needed more towels etc. he was always smiling!! Read Less
Sail Date April 2019
Let’s begin with what I now regard as a “Bait & Switch” maneuver from RCCL. They sold us a “Best of Cuba” cruise with three ports in Cuba including Santiago de Cuba, Cienfuegos and an overnight in Havana. Santiago ... Read More
Let’s begin with what I now regard as a “Bait & Switch” maneuver from RCCL. They sold us a “Best of Cuba” cruise with three ports in Cuba including Santiago de Cuba, Cienfuegos and an overnight in Havana. Santiago has been closed since the middle of 2018. We booked our cruise with these three ports advertised, in November of 2018. We were not notified of the change in itinerary. We only discovered the new itinerary in March of this year during our early check-in process. Of course, Royal Caribbean covers themselves through their cruise contract that states that Itineraries are subject to change at any time. But they are still selling (to this very day) a port that they know full well is not available to their ships! I find that to be deceitful. So, after day 4 of an 8-day cruise, we reach our first Cuban port of Cienfuegos. The original itinerary had us docking at 7:00am and so we booked a private tour to Trinidad with that in mind. We docked at 8:00am and were told that tender tickets would not be handed out before 9:00am and we would not be disembarking until 10:00am. The cruise line contracts with tour companies on the island that are owned and operated by the Cuban government, so the Shore excursions get priority over everybody else. After pleading with the Crown and Anchor manager, Andy, (our Elite Captain’s club status on Celebrity transferred to Diamond status on RCCL) and meeting with the guest relations supervisor, and several other pleadings, they agreed to let us off around 8:30am. Other passengers weren’t so lucky. We met a couple who didn’t get off until 11:00am and their tour basically consisted of a ride to Trinidad where they met our guide, had lunch and returned to the ship. Total time ashore – 7 hours. Day 5 at sea. Around 4 am we heard an emergency alert over the PA system of the ship. Later that morning, we learned it was a medical emergency and that we would have to turn around and head for Grand Cayman to medivac a passenger. New ETA to Havana 3:00pm; 8 hours later than planned. Day 6 of this 8 days “Best of Cuba” cruise, we finally arrive in Havana at 4:00pm. With the same departure time set for the following day. Total time in port – 24hrs. We stood in line for one and a half hours at the gangway on deck 5 before we could disembark in Havana. We met our guide at 5:00pm, 8 hours later than planned so our whole day Havana tour turned into 4 hours. In total we were in port 32 hours out of an 8 day “Best of Cuba” cruise that was scheduled for three ports including one overnight. Now to the ship. The Empress of the Seas. We did our research and read the review. We lowered our expectations knowing that the cruise ship wasn’t the object of this cruise. The Itinerary was. We expected the staterooms to be small, perhaps not as small and cramped as they were as one cannot get in the bed without ducking under the bunk upon each side of the walls or turn around in the tiniest of showers. You can’t open the bathroom door and the closet at the same time. One blocks the other. So I’m not going to whine about size. It seems that Royal Caribbean has put no effort and no money into maintaining this vessel. The lounge chairs with their plastic straps are straight out of an old Vegas off-strip motel poolside. The entertainment and activities for three and a half sea days was disappointing. The food in the dining room and in the buffet was mediocre at best and repetitive. The menus were misleading as their dishes are misnamed and therefore underwhelming. If you’re going to call something a Vol au vent and present a flat piece of soggy pastry in sauce on a plate, be prepared to disappoint. Same with describing a rum soaked sponge cake and serving a dinner roll soaked in syrup masquerading as a Baba au rum. This was our fifteenth cruise. Our first on Royal Caribbean, and also our last. We talked with several other frequent cruisers of other cruise lines and they had the same reaction as we had. Never Again. Read Less
Sail Date April 2019
Embarkation process was wonderful, our arrival time was between 12:30 and 1:00. We arrived around 12:00 and we walked right on the ship. We had lunch on Deck 10 the lido buffet. I found the food to be limited, they have a themed ... Read More
Embarkation process was wonderful, our arrival time was between 12:30 and 1:00. We arrived around 12:00 and we walked right on the ship. We had lunch on Deck 10 the lido buffet. I found the food to be limited, they have a themed lunch/dinner every day. French, Italian, All American, Good Eats. I didn't really care for it. The deli also in the buffet was good I had the turkey wrap it was excellent, hot dogs were also good.Guys burgers were great. We forgot to eat at Blue Iguana Cantina but I heard it was good. I thought the pizza was terrible, it was paper thin and had no taste so it didn't matter that it was open 24 hrs. The ice cream was wonderful also 24 hours. The dining room was closed for lunch, I was not really used to that on the other ships I have been on. We did eat in the dining room for dinner I found the food to be very good but thought the portions were small. I had the chicken breast it was seasoned well and moist but only came with 2 pieces of broccoli or a handful of peas and carrots. My husband had the pork chop and he felt the same and usually had 2. We chose this ship because of the itinerary, Key west, Havana, and Cozumel. In Havana bring toilet paper, towels and hand sanitizer. Go to the lecture about Havana you will learn about pee-pee coins, because you need to pay to use the restroom. We did the easy havana and fusterlandia tour and it was excellent. Raciel with havanaturs was our tour guide we had an air conditioned coach with a bathroom. All ports were amazing we did the ship sponsored tours. Our room was very nice we had a outside view it was perfect for us as we were not in the room much but we wanted a view and I could sit on the ledge and look out the window and look at the water. Our steward was Jay, he introduced himself on the fist day and brought us our bathrobes, and my complimentary water as I was a repeat Carnival cruiser he cleaned our room early when we went to breakfast, our room and the ship were always very clean. Everywhere that you went that somebody was always cleaning something. The shower was small but we did fit. The shower curtain was a joke and when we showered there was a large puddle outside the shower. Found the activities to be limited but that was fine because we were off the ship or eating most of the time. We did the trivia and trivial pursuit we had a great group of people. I was very impressed with the debarkation it was extremely well organized, we were off the ship and in our car on the way home in half and hour. The elevators were inadequate, so ended up taking the stairs most of the time, so we felt less guilty about the food we ate, because we burned it off going to the next level of the ship. Overall we had the best time and we would go again. Read Less
Sail Date April 2019
First off embarkation and debarkation were a total breeeze. Everything went smoothly and getting off the ship in Cuba and through customs was about a 10 minute process. Everyone was extremely organized. I have read other horror stories ... Read More
First off embarkation and debarkation were a total breeeze. Everything went smoothly and getting off the ship in Cuba and through customs was about a 10 minute process. Everyone was extremely organized. I have read other horror stories about going through customs in Cuba and in my experience they were all exaggerations. The upgrades to the states rooms were well thought, as we all know outlets are usually an issue in older ships. There were four usb plugs in my interior room which was spacious with plenty of closet and storage space. The ship itself is a little quirky but I got the hang of it. I am not a fan of a ship that you can not walk straight through (it’s a minor inconvenience and mainly something you adjust to after the first two days on board) the atrium is beautiful but has a lack of seating. This ship also has one pool which wasn’t an issue on our cruise but I can imagine it being packed on a cruise with more families/children. Food overall was great. Guys and blueiguana are my go to for lunch on this ship as the lido deck is more limited than other larger ships. Dinning room service and meals were some of the best I have had. The one thing that fell flat was the pizza. Carnival usually has the best pizza and it’s something I enjoy having late at night once the day is wrapping up but there was something so off about the pizza on this ship. Had it once and didn’t bother trying it again. The standout port on this trip and the reason I even booked it was Cuba. I mentioned above reading several “horror” stories of getting through customs in Cuba and either those were inaccurate or Cuba and the cruise line have learned how to stream line this process. You will have to fill out your visa which carnival gives you at embarkation. If you’re not sure how to fill it out or want to make sure you do it correctly guest services can give you an example of a complete visa or it will be in your fun times printout the day before you arrive to Havana. We booked an excursion through carnival. Culinary traditions and Cuba. It was hands down the best excursion. Our tour guide Viviana made the excursion she was informative and answered everyone’s questions. We started with a walking tour then drove down the Malecón. Had an amazing lunch at the Habana Libre hotel with a band and dancers. From there we went to plaza de revolucion, took pictures with old fashioned cars before finishing our excursion with shopping and a Cuba pairing of cigars, coffee and rum. If you’re thinking of going to Cuba do it and do it now. Cuba is changing that much is obvious and if you want to see it before it does don’t wait just go. Read Less
Sail Date April 2019
The ship is not giant which I liked, not brand new but clean and in good repair Cabin was good size with king bed and unobstructed window-lots of storage space. In room fridge with beverages to buy-we didn’t but there. We had a ... Read More
The ship is not giant which I liked, not brand new but clean and in good repair Cabin was good size with king bed and unobstructed window-lots of storage space. In room fridge with beverages to buy-we didn’t but there. We had a really comfortable bed/pillows/pleasant room-service on the room was great. Shower that many have made comments on- we did not have a problem-small but just watch the curtain The spa lash pad. Servers were attentive and there were no long waits for bar service, and servers were generally very pleasant. Food- pizza very good, grill hamburgers and hot dogs, fries also very good, buffet I will give a good but leave off the very mostly because I don’t care for buffet food and the hustle around serving yourself. Seated dinner, was well served, good food not gourmet. But considering the price.... you can upgrade but we didn’t Pool area- two pools with deeper areas and section for shallow kiddie splashing-very clean. There is also a great little splash area for little ones fun. Several nice bar areas some with musicians- we liked the rum bar and Carib music. Casino plenty large and some times with lower minimum for betting3-5 dollar blackjack. Casino staff were all pleasant. We went to two evening shows and choose not to spend additional time at them. They were okay not my thing. Activities were available during the day for those who did not go to the shore. We did not partake of any spa service so I cannot comment on them. Going ashore- like many cruise ships precedence is given to those who booked through the cruise line so expect that. In Cuba we got in line an hour ahead of time with plans for a private tour and were shuffled in with those who had a msc excursion so that was nice. I am an American so used to when you stand in line you take turns..with a large group of people with different cultural backgrounds you see the differences here. People cutting in or pushing ahead. MSc staff tried to control bu there are just some who think they should take priority over everyone else and these tended to be non-Americans, sorry but that is my observation. I enjoyed the different cultures all the time except when waiting in line. We met some very nice people. In Mexico be aware people will ask for and expect tips. Ports-costa maya private beach day booked outside of cruise, very quite, very secure, small private resort- included transportation paid ahead of time and bonus no one trying to sell you stuff. This was really a great day. I spoke with someone else who did not have the same experience at another beach resort with the taxi driver demanding a $100 Tip to take them back to port at the end of the day, so play close attention when booking Cozumel-private excursion, discover dive, rum tasting, lunch and Jeep tour-nice dive,, lunch okay, tequila tasting fun but high prices. We bought but probably paid more than it was worth. The guide told us the weather was bad on the other side of the island and kept hinting that the tour would be shorter due to weather. We insisted on the tour anyway and surprise there was no rain or wet roads when we got there. So we ended up a little suspicious about a desire to cute the event short. There is beautiful ocean views and very nice to get away from the tourist area. It was so nice that we are pretty sure that my husbands iPhone decided to stay on the beach there or in the Jeep. It was time to upgrade anyway. Cuba- the reason we booked this cruise. Havana was very interesting and again we booked privately, having the same guide for two days. Don’t miss the classic cars, jazz club, local restaurants. Souvenirs seem to have pretty much set prices. We came away with Panama hats and rum. You will take a hit when exchanging American dollars for CuC. Every one treated us pleasantly and Cuba was a great experience. I would recommend this cruise to others and hope my comments help others.. Read Less
Sail Date April 2019
We chose this cruise because the ship was sailing out of Tampa and was going to Havana. We are avid cruisers and have sailed out of Tampa before. This trip provided us with opportunity to visit with family in the Tampa area and to go ... Read More
We chose this cruise because the ship was sailing out of Tampa and was going to Havana. We are avid cruisers and have sailed out of Tampa before. This trip provided us with opportunity to visit with family in the Tampa area and to go to Cuba . Embarkation is Tampa is usually better than Port Canaveral and this proved no exception. We also had FTF for the first time. THE GOOD DINING ROOM -----our experience here was not just good it was excellent! Ayu and her staff were the best that we have ever had. The staff shows were fun and the food was better than on the Breeze. At times it was very good. We ate all of our breakfasts and dinners in the Dining Rooms. Dinners were Early Dining in the Destiny. The décor is modern, with no tablecloths(except for elegant night). I liked it. Bacon, Hash Rounds and eggs cooked your way were the best. Pancakes were rubbery and the cereal crusted French toast at brunch was terrible. CABIN-----Spacious, modern and clean with new features such as soft close drawers and USB ports. However, only small bench at desk and no other seating. Our cabin R35 was noisy with the bow hitting the waves often. STAFF------This is the friendliest staff that we have encountered. EXCURSION------Ship excursion, Easy Fusterlandia in Havana was the BEST that we have had. Our group of 7 all thought that it was excellent and the highlight of our cruise. It included a professional show with music and dancing ; we also had a gourmet lunch with Mohito and wine included. CASINO-----The casino was small but had all new machines. The BAD KEY WEST--Getting off of the ship in Key West was a total disaster(in my opinion) Since the ship docks at the Navy Pier, everyone has to be shuttled into town. The halls were jam packed with people and you could not get an elevator. It was the worst that I have ever experienced. ELEVATORS---extremely slow PIZZA----In my opinion, it is just plain bad and not worth waiting for. This has been true of the pizza on my last 3 carnival cruises. They need a new recipe and a new system. THE UGLY--- THE ATRIUM---the atrium and promenade, in my opinion are just plain ugly! The brown on brown and mustard colors are dark and depressing and the first impression as you board is not a good one. It screams old and ugly! Overall we enjoyed our cruise because we were with family and seeing Cuba was awesome. Read Less
Sail Date April 2019

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