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310 Canary Islands Family Cruise Reviews

It's been a few years since we were last on an RC ship, onboard the Anthem, which was an amazing ship and experience. It was also one where most folk we spoke to would always say, "it's great, but it's not the ... Read More
It's been a few years since we were last on an RC ship, onboard the Anthem, which was an amazing ship and experience. It was also one where most folk we spoke to would always say, "it's great, but it's not the Indy". When we saw this year that Indy was doing a Canaries cruise, something we had wanted to do for a long time, we jumped at the chance to see if she was all that and more, especially after her recent refit and refurb, and hit or miss reviews here! Driving from Glasgow, thanks to FlyBe's exorbitant prices to fly direct to Southampton, our embarkation process from arriving at AB Parking to getting onto the ship probably took us no more than an hour from about 11am. The RC staff throughout were extremely helpful and ensured everyone was kept moving towards getting onto the ship. It was the same disembarking on our final day. It was all super slick, super efficient, and felt very well managed and controlled. Once onboard we had to wait about three hours for our cabin to be ready thanks to a deep cleanse of the ship due to an outbreak of the norovirus on the previous sailing. Again, on this point, I don't think I've ever seen a ship and her crew be so resolute in making sure everyone washed their hands, used hand sanitiser, or similar, be it getting on and off the ship or coming in or out of any areas with food and drink. Our cabin was starboard side mid-ships in the bow (7330). We weren't sure if it was a refurbed one or not, but it was certainly spacious when the sofa bed was away, with plenty room for my wife and I, along with our 11 year old boy. It also had a decent sized balcony, more than big enough for the three of us to be out on together. Our cabin steward did a decent enough job of keeping the room clean, although we had to put the sofa bed away ourselves after it was continuously left out for the first few days. After that, it was always put away during the day. The service felt perfunctory at best and nothing more compared to some previous experiences we've had. The ship itself, having spent a fortnight with her, isn't quite as grand as others would have us believe. She's a beautiful ship, but not quite in the same class as the Anthem (although I think we were spoiled sailing in her maiden year). The promenade is very nice, but you have absolutely no chance of getting any space or seats in the cafe, bars, or pub if you're on the 8.30pm dinner sitting. It's very disappointing after your meal to come down and see it crammed full with next to no space anywhere. Likewise, while we certainly never had any problems getting sunbeds or space at any time during the cruise, the poolside beds and those around the running track on deck 12 were very cramped and always busy with very little being done by staff to vacate empty loungers (there's supposed to be a maximum 30min limit). We always found space at the back of the ship towards the flowrider and beyond Johnny Rockets. Food wise, the Indy has definitely been one of the best ships for food I think we've been on. Both the Windjammer and Main Dining Room excelled in choice, quantity, and quality of food. Granted, the days at sea saw the Windjammer absolutely packed with very little room to get seats, but you prepare your best for this and try to schedule your eating time around when you feel it wouldn't be as busy. Johnny Rockets was never busy given it's a chargeable eatery ($10 per head for as much as you want), but the food was very tasty and I'm also sure ridiculously high on the calories. We also bought the three night dining package which we used in Giovanni's Table and twice in Chops Grille. Giovanni's is nice, but the food isn't a patch on Jamie's Italian on the Anthem, while our first experience of Chops on the ship wasn't great from a customer service point of view (this was rectified on our second visit and made up for the first one completely, plus the steaks are to die for in there). We used RC for two shore excursions, Lanzarote where we did the camels and timanfaya national park, and Madeira for the toboggan, cable car and wine tasting. While you are paying extra doing these through RC, we always feel it's better for piece of mind should any delays occur and you get left behind (as we saw several did during this cruise too). Both excursions were very enjoyable and professionally managed. We sadly only managed to see a few shows during our cruise; the brilliant Freeze Frame ice skating show, Frankie Valli and the Dreamers, and Grease. All very enjoyable, but you did need to be there about 30mins before to ensure you got a prime viewing seat. All highly recommended. Lastly, a special mention must go to our waiting team in the main dining room. Our sitting at 8.30pm was always brilliant thanks to Radu and Thommy who very quickly picked up on our needs every night. Nothing was too much trouble, any changes or requests were met with a swift response and resolution. Both were an absolute dream and played a huge part in making our holiday as enjoyable as it was. Radu in particular always had information to hand at the end of our meal regarding our next day on the ship. Both continually went above and beyond and were a pleasure from start to finish. We enjoyed our time on the Indy thoroughly, and while she maybe doesn't have the bling or glamour of the Anthem, we'd happily sail with her again in the future! Read Less
Sail Date June 2019
We were first time cruisers, family of 5 trip including Gran and daughters 22 & 3. The ship is lovely and cabins are clean and comfortable we were well looked after by our steward. Food in both dining room & buffet restaurant ... Read More
We were first time cruisers, family of 5 trip including Gran and daughters 22 & 3. The ship is lovely and cabins are clean and comfortable we were well looked after by our steward. Food in both dining room & buffet restaurant was very good with a good selection. The ports were all excellent with plenty of time in each. However as with most things on this ship Royal Caribbean only seemed interested in getting you to spend spend spend. Shore excursions were hideously expensive so we arranged our own. Two ports were a good distance from the town and for one RC had a courtesy bus but for Madeira they were charging €19pp!! Given the amount of disabled, elderly and children this was not good customer relations. Most of the staff were friendly apart from customer services who must be so fed up with complaints they barely acknowledge you - very poor! However our main issue was this ship is not conducive to under fives. Yes there is a kids club but it’s inside away from pools etc most of the young kids wouldn’t go in. If they didn’t that was it for entertainment in the evening. There was the occasional family disco at 6pm but this was poor. As for the pools if you have a child still in nappies/diapers they can only use a small area which has a slide with water but nowhere to swim which is beyond strange. If they don’t wear nappies they are not allowed in this area. Therefore if you have children who are in both categories the family cannot be in the pool together. This was a massive issue for many families we spoke to. It must be impossible for single parent families. The sunbeds are comfortable but too many packed together no space in between the veritable sardines! We probably will cruise again but not with Royal Caribbean as one person we spoke to who had cruised with them before told us “the refurbishment has resulted in more cabins therefore more cruisers and less space plus many things that were previously included in the cost were no longer and the subsequent charges were over the top”. Read Less
Sail Date June 2019
Just got back from our first ever cruise and I dont think I could go back to a "normal" holiday. Absolutely amazing! Ship was amazing and staff were so attentive. Bars got very full at night and not enough seats but that's ... Read More
Just got back from our first ever cruise and I dont think I could go back to a "normal" holiday. Absolutely amazing! Ship was amazing and staff were so attentive. Bars got very full at night and not enough seats but that's the only thing I can honestly moan about. Entertainment was excellent and the cocktails!!! We only ate in the main areas so cant comment except Johnny rockets which for the price is a must! Absolutely amazing holiday and highly recommend! Excellent cruise for kids. My daughter loved it (6) Son is 2 so no kids club for him but staff were very accommodating and entertaining. My kids left feeling like royalty! So many different cocktails to choose from. Would definitely recommend buying the deluxe package. We were hesitant but ended up saving a lot of money. Photos were good and a reasonable price! Just waiting for ours to be delivered. Read Less
Sail Date May 2019
I’ve been on it before, not so cheap and cheerful, this time the quality of the food and entertainment has seriously gone down, I’m a vegetarian, last time the food was good, a nice variety of dishes, this time the same vegetables in ... Read More
I’ve been on it before, not so cheap and cheerful, this time the quality of the food and entertainment has seriously gone down, I’m a vegetarian, last time the food was good, a nice variety of dishes, this time the same vegetables in just different sauces, lacklustre. Entertainment, the spots were a lot shorter with the resident bands, more breaks and 12am finishes were creeping earlier as the week went on, the whole ship gave the impression that as it was about to change itinerary nobody had to make an effort. Part of our company was my 82 year old Mother in Law, who inadvertently left the plastic cabin key in her luggage, we discovered when we got home, TUI took 280 pounds off her credit card for it! Also, watch your bill, my 12 year old son bought a day on the WIFI, they took nearly 400 pounds for internet. Never again Read Less
Sail Date April 2019
We wanted an early spring cruise to visit the Canaries where we have been several times before. Been on Ventura the sister ship but Azura is not the same level of ship. Water damage to buffet ceiling tiles, which were not replaced with ... Read More
We wanted an early spring cruise to visit the Canaries where we have been several times before. Been on Ventura the sister ship but Azura is not the same level of ship. Water damage to buffet ceiling tiles, which were not replaced with new, just replaced. The tiles were disgusting. In the buffet area we noted large holes in the carpet under the chairs. Carpet in corridors deck 8 needed stretching as it was all over the place and a trip hazard. Buffet cutlery, glasses, plates were dirty on a regular basis, need to look at the dishwashers. Mentioned to staff, not interested. We inspected all utensils after that to find clean items discarding three forks one lunch time. The Oriental Restaurant also had water damage to walls and ceiling. The menu seemed to be a quiz every evening, nothing was what it seemed by the description. seemed to be pot luck as to whether we could eat the food or not. The best thing about the cruise was Steve King talking about 60s music. We booked for both lunch and evening at Sindhu when they were doing special prices. The evening one was only a few pounds more and much better value. We have a cruise booked to the Med on Britannia in September hoping for a better standard, it should be it is costing enough! We have also booked in Iona for Fjords in May next year. We are really trying to support P&O but come on guys get your act together otherwise you will lose our future custom. Read Less
Sail Date March 2019
Just back from an enjoyable week on the Zenith. The staff on this ship make the experience very enjoyable. Smallest ship we have been on, but that made it all the more friendly as bumping into the same people regularly. Spent most ... Read More
Just back from an enjoyable week on the Zenith. The staff on this ship make the experience very enjoyable. Smallest ship we have been on, but that made it all the more friendly as bumping into the same people regularly. Spent most evenings in the casino and bar, as this is where we found the most English entertainment, lovely gentleman on guitar and trio group, excellent variety of songs, no night the same. Finished off with a bet in the casino, lottery lady was lovely and treated us all like royalty. Enjoyed our late dinner sitting at 9.45, Benito and Caesar were excellent in their job and again made us feel very special every night. Menu had a section that was the same every day and specials that were changed nightly, cannot fault the quality of food. Plenty of sunbeds around the pool and upper level, some lovely sun traps around the rear of the ship. Cabins had plenty of storage and large shower, a bit tired looking. English channels available on the TV as well as movies available. Overall a great experience. Read Less
Sail Date March 2019
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and ... Read More
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and arrangements at departure, on arrival, coaching to Santa Cruz and boarding Marella Dream went like clockwork. The ship is old but is modern in appearance with good quality furnishings and the staff very friendly and helpful, nothing was too much trouble from our room steward to the bar and restaurant staff. Corridors and lift space are a little narrow and not as spacious as more modern ships. The variety of lounges and drinking and dining options were first class as was the food and drinks. We like to be on our own for dinner and for six nights we were served by Jennifer and April who looked after us very well. The Marella Dream Show team and their shows in the Broadway Show Lounge were excellent. Some very good singers and dancers however the comedian Alan Wilkins material was older than us and we are in our 70's. The resident band were again very good with such a wide range of music on offer. Our only disappointment was the lack of space for sunbathing when we had such good weather. We were birthed in walking distance of six of the places we visited which is brilliant. There were lots of excursions and trips arranged which people we spoke to enjoyed. Leaving the cruise was also faultless, colour coded luggage and well organised. Our only disappointment was East Midlands Border Control on the return. It took about 30 minutes to process us which is not acceptable. A superb restful and enjoyable cruise. Thank you TUI. Read Less
Sail Date February 2019
We have only been on three previous cruises, all on small ships with quite personal service so this one at 1,500 passengers was big for us ! Our ports of call in the Canaries and Madeira were all fascinating, we thought that the excursions ... Read More
We have only been on three previous cruises, all on small ships with quite personal service so this one at 1,500 passengers was big for us ! Our ports of call in the Canaries and Madeira were all fascinating, we thought that the excursions were overpriced and after finding that the handouts from the ship were not very helpful or accurate we headed for the tourist information offices at the places we visited. There was good information about the ports on-line but we used on-shore wi-fi and roaming Vodafone after a message that we would be charged £2.88 per minute for all calls, texts, and data on "Vodafone Marine" ! Our cabin, 1004, was quite good with a settee and table as well as TV and tea and coffee facilities and a good size window, a bit obscured by lifeboat access equipment. We had a problem with the safe which two visits from crew could not sort out, Dennis, an officer from reception was the second to try, we were pleased that the safe locked itself and refused to open until he put his override code in twice. He confirmed to us that it was faulty. I made a third visit to reception to complain and they refunded my money but were unable to provide a replacement safe for us or alternative safe storage for our valuables, apparently there is no safe at reception ! Our only option was to find a hiding place in the cabin. Please note there is no forseeable solution to this problem as replacement safes are apparently not available ! On our fifth day I was up early with diarrhoea and vomiting, I called reception as required and was visited by a doctor and nurse. They confirmed from my symptoms that it was not viral and therefore probably something that I had eaten so I could either stay in the cabin on immodium for 24 hours or visit the ships hospital for treatment which would see me well again in a couple of hours, I opted for the latter and had extensive blood tests and intravenous drugs, the treatment worked and I called back in the evening to check that all my obs. were normal. Excellent service but a tad dear at £1,400 plus ! Interesting to note that the previous day had been a "sea day" so it was most probably something that I had eaten on the ship. We unfortunately missed Lanzarote on my sick day. On the positive side, the crew were polite and helpful to a man ( or person I suppose I should say). The highlight of the cruise was the entertainment team, they worked non stop and were really professional and talented. The food was all pretty good ranging from canteen type buffets in various locations, made to order pancakes, omelettes and pizzas, a proper sit down restaurant with good service and "pay extra" speciality restaurants. We were on a full board but not " all inclusive " basis so we paid for the "wine package" which at about £14 per bottle compared to UK restaurant prices. Drinks at the bar were similar to pub prices. We enjoyed a lot of the cruise but there were things that let it down, there was no hot water on one evening and for the hour before the captains reception the whole ship was without any running water, the Captain did apologise and excused the smelly guests ! I registered all my complaints on-board and filled in the questionnaire on our return but there has been no offer of apology or compensation, in fact no response at all ! Read Less
Sail Date February 2019
Having read previous reviews I was very concerned about our holiday. Embarkation was excellent and the ship is extremely clean and the staff are amazing. Reception staff less so - unhelpful when we complained about noise in our cabin and ... Read More
Having read previous reviews I was very concerned about our holiday. Embarkation was excellent and the ship is extremely clean and the staff are amazing. Reception staff less so - unhelpful when we complained about noise in our cabin and when moved to another cabin in the middle of night only to find extreme engine noise they were very rude to us. The Orion restaurant is good and fellow diners well behaved in this restaurant. The waiters are amazing - service some of the best we have ever had in any 5 star hotel around the world. However, the decks are cramped, sunbeds old and stained and the ship is only slightly better than Brittany ferries - in fact the pool area is worse than the Pont Aven ferry. Do not go on this cruise if you want any form of culture or sophistication. Lots of bingo and hideous entertainment in the Broadway theatre. Very crowded in the buffet areas and breakfast on deck very busy. Stick to Orion restaurant for breakfast if you don't want to watch very large people eating very large breakfasts whilst talking very loudly on mobile phones to friends at home. I am trying to be generous here but all in all if you like Butlins you will like this - it is not like the previous P&O cruises we have been on at all but it is a lot less expensive. The Ports of call were lovely as was the weather and leaving the ship was extremely efficient. The main problem is the sheer number of people all crammed together on a very small ship and the type of people attracted to this type of budget cruise. Read Less
Sail Date January 2019
We are quite experienced cruisers now, but never with Marella and if im honest I was a bit dubious given some of the reviews, but we were very pleasantly surprised. Yes the boat and decor is getting a bit tired in places, but we have ... Read More
We are quite experienced cruisers now, but never with Marella and if im honest I was a bit dubious given some of the reviews, but we were very pleasantly surprised. Yes the boat and decor is getting a bit tired in places, but we have really struggled to find too many negatives, the only ones really were having to pay for the use of the safe in the cabin (£15 for one week), and the shower in our cabin which was a little temperamental, going from hot to cold and back to hot and then cold again all on its own!! The main evening entertainment shows were easily some of the best we have seen, all the cast of singers and dancers were amazing with special comments for Luke, Danielle and Charlotte. The evening meals in the Orion were all of a great standard, very “British” but generally excellent in quality, as was the service given by the staff, look out for Carl and his team around table 100, they were all lovely! The crew on board were actually all by far the friendliest and happiest we have ever met, always saying hello whenever you passed them, and nothing seemed too much trouble for anyone. Our cabin was an inside this time, we would normally have an outside or balcony but for this week we were happy enough to take inside, it was compact but everything was clean and comfortable, TV was working and we got Sky sports news, an ITV channel and a few others, no problems at all really, except the safe and the shower as already mentioned. Nightly turn down service and chocolates on the pillow and several towel animals from our steward who was lovely, thank you Antoinette. We will definitely be looking into further Marella cruises from now on, maybe on a slightly newer and bigger ship though. Read Less
Sail Date January 2019
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open ... Read More
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open mind. I have cruised once before with Cunard and my partner has never cruised before. Embarkation and cabin: Embarkation was pretty straightforward. We showed up about 12:30 and after a little wait in line we went onboard with our wheelie cases. Our cabin was not ready so we went straight to the dining area and had some lunch. Our case turned up about 4pm. The room was basic but comfortable with two single beds pushed together to make an extra kingsize. The cabin was quite spacious with plenty of wardrobe space and drawers. The bathroom had a hairdryer and a glass shelf to put all of your bits on. No complementary bottles of shampoo, etc, just a fitting on the shower wall with shower gel in. There were no tea-making facilities in the room which was annoying as you are not allowed to bring a travel kettle onboard. The room was very clean, had a lovely large window and the air conditioning worked perfectly. Onboard: The ship had two swimming pools, three jacuzzis, an a la carte restaurant (which was open from breakfast time until about 10:30pm, with hot drinks available 24hrs), a main dining hall, a theatre, gym, casino, duty free shop, library and a disco. Some parts of the ship look a bit tired but overall, nothing to put you off choosing Pullmantur. Eating: Personally I could have stayed onboard and ate the whole week away as the food was of high standard. I don't eat meat but my partner does and we both found that every day there was a good selection of fish and meat dishes available, as well as vegetarian options. We chose to eat in the formal dining room every evening but one and ate lunch at the buffet every day but one. We had two gala nights, including Christmas Eve with a large 7 course meal on both of those nights and the waiter tailored mine to not include meat. The same dishes as the fine dining (and more) are served in the buffet restaurant every day for those that prefer it. All of the dishes served are good quality and cooked to perfection. If you are after chips and burgers then this is not the cruise for you. Ports: We had six ports and one day at sea. Tenerife, La Palma, Funchal (christmas day), Agadir and Lanzarote. 23 Dec - North Tenerife: We caught the bus to Las Teresitas costing €1.25 each way and enjoyed the beach 24 Dec - La Palma: We went for a walk in the lovely old town and did some Christmas shopping. We tried to book the dune buggy tour but there were no other takers so it was not running Christmas Day - Funchal, Madeira: We had a lovely stroll around Funchal and then sat on the seafront eating churros 26 Dec: At sea 27 Dec Agadir, Morocco: This port was horrible and smelly so we stayed onboard, went to the gym and lounged around the pool. 28 Dec Lanzarote: We took the Grand Tour at €59 each and visited Jameos Del Agua, the vineyards, Valley of a Thousand Palms and Timanfaya (about 5-6hrs) Formal dining: We chose first sitting and dressed up accordingly to each theme night. Most people did the same, although there were some that didn't but they still dressed smart. On both gala nights my partner wore his tuxedo with different coloured bow ties and I wore long dresses, as did many others. They seemed to keep all the different nationalities together with waiters that spoke their language which was nice. Drinks: We did not bother with upgrading to a drinks package. The drinks offered on the all-inclusive were perfectly fine. My partner said the beer was nice, the same as he was drinking the rest of the holiday. The spirits were nice, not all being brand names, although some were and the sparkling wine was very nice. Language and entertainment: Everything was in both Spanish and English everywhere. There was no language barrier on the ship or on any excursions. This may have been a problem for other languages, such as French etc. but we didn't notice it. The animation team's performances were all multi-national and of a very high standard. Even the bingo was in three or four languages. Disenbarkation: This was seemless. You could stay on the cruise for the whole of the next day at a really small cost with facilities to shower etc. They picked up your case from outside your door after 1am and the ship magazine told you where to be at what time you could disembark. This all took about 15 minutes. Once off, we collected our case from the designated area and left for the rest of our adventure. Would we go with Pullmantur again? You bet we would! We would definitely recommend as it was fantastic value for money Read Less
Sail Date December 2018
Read so many negative comments about the boat. Don't believe everything you read. Crew and staff 10/10 could not fault anyone Food 10/10 there was always something you could choose from. There was plenty of other ... Read More
Read so many negative comments about the boat. Don't believe everything you read. Crew and staff 10/10 could not fault anyone Food 10/10 there was always something you could choose from. There was plenty of other restaurants you could easily have eaten in but we chose to eat in the minstrel restaurant or the lido buffet. Ship and decor 9)10 Yes it's old but such a lovely boat kept spotless clean and in good order. Entertainment . Broadway Theatre So professionally put together.The shows easily compared to any London stage show. Transfer excellent with no problems. Always giving excellent advise prior to landing. My one and only quibble would be. There's no espresso coffee available unless you wanted to pay a small charge. Which was still cheaper than Costa. Overall my wife and myself really enjoyed the cruise. In no way were we disappointed with anything. I can only reiterate. Don't believe anything negative until you have cruised on the Marella Dream Read Less
Sail Date November 2018
Went with my mum and sister; chosen by my mum as she had not been to the Canary Islands before. Places included Tenerife, Gran Canaria, La Palma, Madeira, Morocco and Lanzarote. The most positive part were the staff onboard who were ... Read More
Went with my mum and sister; chosen by my mum as she had not been to the Canary Islands before. Places included Tenerife, Gran Canaria, La Palma, Madeira, Morocco and Lanzarote. The most positive part were the staff onboard who were always keen to help. Choice of and quality of meals was excellent. The entertainment team were excellent every night too. Due to adverse weather conditions, 2 of the nights were very rocky, and many felt sea sick; obviously not the fault of TUI. Poor weather continued for most days. The odd sunny day, it would have been nice to enjoy the sun beds on the top deck, but they were all taken, and the ones which were not had been "reserved" by selfish passengers draping towels over them. TUI need to address this. Another disappointment was that 2 of our excursions were cancelled; one due to not enough people booking ( hard to beleive that out of well over 1000 passengers, this could happen). Another was cancelled as filming for a movie was taking place in the area we were going to in Tenerife. The TV in our cabin did not work all week, as other passengers have mentioned. I guess we may well have been unlucky, and perhaps a cruise is not my kind of holiday. It seemed to be most popular with older passengers who prefer to stay onboard and enjoy making the most all the inclusive food and alcohol. When asked one afternoon by an elderly, overweight male passenger why I wasn't drinking, I was more than tempted to say "Because I don't want to look like you". I enjoyed using the gym several times. I would have preferred the choice of more activities such as yoga and aerobics. There was a pilates session on some mornings, but a bit too early and only if enough people turned up. Read Less
Sail Date November 2018
We chose this cruise to the Canary Islands in November in order to enjoy the last of the sun without flying. We thought the amenities and entertainments on this great ship were outstandingly good. Our accommodation was also excellent, ... Read More
We chose this cruise to the Canary Islands in November in order to enjoy the last of the sun without flying. We thought the amenities and entertainments on this great ship were outstandingly good. Our accommodation was also excellent, but so it should have been in the most expensive category. We found the best food in the no-frills Lido buffet although the service and ambience of the Queen's Grill made an enjoyable and upscale dining experience. There are two alternative restaurants available at a supplement of 20 or 25 dollars per person. We tried them both and enjoyed the change of scene and the somewhat better cuisine. I gave this ship only four stars because of the evidence here and there of crude cost-cutting at the expense of the passengers' experience. Cocktails were served in miserable pours and were vastly overpriced, fourteen dollars for a glass of ice with what looked like half a pub measure of spirit. The company would make more profit if it offered better value for money in this area. Wine was also pricey for what it was. The excursions were also expensive for what they were. Read Less
Sail Date November 2018
First time on Indy and highly impressed. Embarkation was seamless as was all service once aboard. After the recent refurb, the ship was radiant and fun to explore. Was told cabins had not been refreshed but ours was as good as new, ... Read More
First time on Indy and highly impressed. Embarkation was seamless as was all service once aboard. After the recent refurb, the ship was radiant and fun to explore. Was told cabins had not been refreshed but ours was as good as new, spacious, spotless and with a deep balcony. Had been a bit worried with some reviews...kids running round, drunken antics, overcrowded...but this was not the case on our September cruise. A good mix of passengers and came across no problems. I have not given 5 stars because I did feel there was a lack of queit space/coffee shop options and had the ship been any fuller ( school holidays?), I would call it overcrowded. Think the extra cabins installed during the refit are not in the interest of overall passenger comfort/experience. Staff were brilliant, friendly without being overbearing. Never came across the selling hype. Main dining room food and that it the Windjammer was good, but certainly not exceptional. We had My Time dining but in reality had to book a fixed time as there was not availability between 6.30 and 8.00. Only had lunch in The Winjammer. Breakfasted in MDR buffet and never waited more than 5 minutes for a table for two. Often straight in and that was always between 8.30 and 9.15. Entertainment was very good. The 90 minute Grease show and The Bohemians Queen tribute band stood out....as did the 9 piece orchestra. Loved the music in the different bars too e.g. Mattiz in Boleros Latin bar. Joff Eaton was briiliant as the Entertainment Director...especially in whipping up the crowds on the two Royal Promenade street parties. Joff is both highly professional and approachable. I do think Sailaways could be more of an occasion as they are on some other lines. We had the deluxe drinks package which probably meant we drank a fair bit more than we would otherwise...and often resulted in a late night tasty slice of pizza from Sorrento's! Always good service across the bars. Normal bar prices are expensive. Many of the new additions are aimed at children/youngsters which we did not use much. Did enjoy watching the surfers on the Flowrider at the stern. Loved the Independence Dunes mini golf at the front of the ship. Indy has an excellent promenade deck on Deck 4 and you can get to the bow of the ship on Deck 5. We didn't use the sunbeds..hundreds of them. However, if you looked around there were always some free. Would liked to have seen more upright chairs on deck. The itinerary was excellent. Nine ports over 15 days. All lovely and easily accessible from the ship. We went on 2 ship excursions (farm and Agaete on Gran Canaria and Teide volcanoes walk on Tenerife) and the guides excelled with their knowledge and humour on both trips. The whole RCI and Indy experience proved better than what we had envisaged. If RCI can positively address the issues which seem to have dogged the school holiday cruises, Indy will continue to be a real winner with families. Outside of these times, Indy is a busy, lively cruise ship that has much to offer...but don't choose this ship for a quiet retreat! Read Less
Sail Date September 2018
We chose it for the destination The food was awful 2* is being generous. The breakfast was the same very day greasy hard bacon cheap nasty sausage never changed . Every day was a stir fry or some obscure meat like beef cheeks nasty cheap ... Read More
We chose it for the destination The food was awful 2* is being generous. The breakfast was the same very day greasy hard bacon cheap nasty sausage never changed . Every day was a stir fry or some obscure meat like beef cheeks nasty cheap food by the end of the cruise so many people were eating from the kids section as the food was slightly better. if you are vegetarian you would really struggle veggie curry and rice or cheese and salad . No late food apart from 11 to 11 30 when plates of Iceland type buffet food was taken Around the bars. You felt like a penguin being given fish . Most staff rude especially reception we went to complain about the lack of sun beds 450 for 1400 passengers.the receptionist rolled her eyes and picked up the phone twice while we were talking . People were taking sun beds when someone went for food and leaving belongings piled on the floor . There were arguments and near fights every day . The Crewe had their own deck with around 30 beds that weren’t being used we got a sun bed twice in 15 days and it was taken when we went for lunch . People were sitting on chairs taken from the buffet as there was nowhere to sit.we ended up going to the speciality restaurants they were a bit better but you shouldn’t have to pay . Entertainment was awful singers screeched out of tune people got up and walked out including us. We went to Tenerife on a Sunday everywhere was shut . Some of the places visited were too short 4 hours not enough time . Kids in pools couldn’t use till day ten when the made one adult only We lost tv signal on 3rd day . Incompetent management it all needs a massive review All in all this was my tenth and by far the worst cruise I would never sail with them again or recommend them to anyone I know . Read Less
Sail Date July 2018
Chose this cruise as we had only been to lanzarote of the Canary Islands before and non of the other ports except Lisbon ( and then only on a business trip) the fact we had been on Ventura before (back in 2010 for our first cruise) and ... Read More
Chose this cruise as we had only been to lanzarote of the Canary Islands before and non of the other ports except Lisbon ( and then only on a business trip) the fact we had been on Ventura before (back in 2010 for our first cruise) and that it had just been spruced up was also an attraction as we would know the ship and hopefully be chilled from the start. This was also the first time our son (16) had had his own cabin, though for the last 6 years we have had Suites on various ships as they worked well for the three of us so we were prepared for some drop in perks etc offsetting the benefit of the fully seperate space. As it turned out the perks loss was no big deal as they are pretty thin on the ground with P&O anyways we did not mi. Boarding was quick and easy, we arrived about 30 mins before our allotted time but were on the ship before it having hardly sat down before our letter card was called. So other than a couple of hours on board, we did not miss the priority boarding. Breakfast in epicurean was missed as it would have been great to welcome the day on the external terrace but the MDR breakfast was ok ( Note that Bay Tree seems to be less crowded and a slightly better atmosphere for breakfast than Saffron - not sure why) Entertainment was a bit hit and miss but that is situation normal for us. We saw a couple of very good headliners shows, an excellent Adele tribute, an interesting cocktail pianist with the most individual timing and the worst duo we have ever seen on a ship. The latter were however so bad it was amusing. The chap was not a bad guitarist but his patter was like the worst of a local radio DJ and his partner was the most disinterested detached performer I have ever witnessed. She always looked like she was on the point of yawning. The music was so weak and laid back and the repertoire was seriously odd. When one night in Metropolis they suddenly broke into AC DC’s ‘highway to hell’ I honestly thought I had fallen asleep and was dreaming it. The mix of bars and performance spaces is good though it was a mistake to reduce the size of the Exchange (pub) to add cabins since our last trip as this space is clearly more popular and hence crowded by the mostly British clientele than the Glass House on the deck above which was often empty despite the excellent wines and food on offer. The pool areas were always crowded and this was exacerbated by the windy conditions which often caused the upper sun decks to be closed. We retreated to a combination of our balconies ( which the steward opened up to connect) and the Retreat which my wife had booked along with some spa treatments. The mix of ports was good though 12 days is an odd period and it would have been nice to throw in another Spanish or Portuguese or even a channel island port to pad it out to 14. Crew and service were almost all excellent with the exception of one rather grumpy sommelier. The drink prices especially the wine are very reasonable compared to other cruise lines and although it was disappointing to see that all of the room service menu was now chargeable generally the on board additional cost items including the speciality restaurants were reasonable. We tried Sindhu and Epicurean and whilst they do not quite have the atmosphere of those on Britannia ( possibly due to the fact that the decor has been adapted from the original fit outs rather than refitted) the food was excellent and the service very good. Generally we found the MDR food pretty good at dinner given the banquet nature of the cooking and the freedom dining and our willingness to share tables led to some great and often hilarious conversation over dinner. Thanks to all that we shared with! We never had to have a pager throughout the cruise which is a major advantage of being willing to share a table. ( at lunch the food was less successful and they would be better concentrating on salads and light bites similar to those in the Glass House rather than a traditional three course meal which boardered on school dinner standards at times). It’s always difficult to go back to any hotel or ship where you have had a great time in the past and as Ventura was the first ship we ever sailed on, and which triggered a year after year cruising habit since, then it was never likely to come up to the heady standards of our first cruise. Overall though we had a great time and would return to Ventura again for the right itinerary without much thought. It’s a very easy ship to enjoy. Read Less
Sail Date July 2018
A wonderful first time cruise for my family on the cruise ship Ventura sailing from Southampton to the Canary Islands. We all had a wonderful time, food was very good most of the time, waiter service & cabin crew service was excellent. ... Read More
A wonderful first time cruise for my family on the cruise ship Ventura sailing from Southampton to the Canary Islands. We all had a wonderful time, food was very good most of the time, waiter service & cabin crew service was excellent. The ship had been recently refurbished & we could not fault it. The theatre was a nice size & excellent lighting & sound. Our cabin steward Freddie was fantastic, my special needs nine year old son also called Freddie found a new best mate onboard in him. All the restaurant staff were excellent, they made sure our specials needs child was catered for as he could not eat most of the items on the menu. There were a couple of very minor issues onboard, but nothing at all to spoil the wonderful time we had, weather could have been hotter, but P & O can't do anything about that. Reception staff could have been a bit more approachable & helpful. The balcony cabin we stayed in was really nice, well worth paying the extra, would have been even better if we could have had ITV & BBC channels on the tv, the WIFI we paid so much for was very very poor, not worth the money at all. We purchased the top photo package where you are given all photo's taken on a usb stick, and 12 photo's in an album, we took full advantage and ended up with about 90 photo's, the black tie night one's were really good, we can look back at these in years to come. Our favourite P & O excursion was a trip to Loro Parque in Tenerife, we also had a great day out on Maderia which we organised ourselves by a private tour taxi. Overall we loved it and my wife & myself would book another cruise without hesitation. Read Less
Sail Date May 2018
This was our 1st cruising experience and what a fantastic time we had. From the moment we arrived in Gran Canaria the Tui staff were friendly and helpful. Our luggage was put outside our cabin. The cabin was clean and tidy and Ulam who was ... Read More
This was our 1st cruising experience and what a fantastic time we had. From the moment we arrived in Gran Canaria the Tui staff were friendly and helpful. Our luggage was put outside our cabin. The cabin was clean and tidy and Ulam who was our cabin porter kept it clean and tidy from the get go. We had 2 children with us and he made a towel toy every day and left us chocolates on the bed every night. Very nice touch. The food was amazing. Such a variety everyday from Breakfast through to supper. There was always 4-5 different meals in the Lido restaurant plus salads and a burger grill on deck by the pool. And a kids food section. Upstairs in the Sirens restaurant you could have afternoon tea and they had a pizza oven as well. We never went hungry!! The had another 3 restaurnts but we stayed in the Lido as it was by the pool. The ship did look a little tired in places but it was always very clean throughout. We had our cruise news everyday so we knew where to go and what to do if we left the ship. Captain Richard gave an update everyday as well over the tannoy. The entertainment staff were really good. The shows in the Broadway lounge were fantastic. There was always quizes on and games in the Medussa lounge with a really good house band which played all varities of music. There was also a quieter lounge but we stayed in the Medussa with our children. Te service was outstanding. As soon as you sat down with a minute there was a waiter there taking your drink order. Farid especially was brilliant. Some of the excursions were quite pricey. We went to Fire Mountain and had a camel ride and we were out for about 5 hours so the price wasn't too bad for that. £35 and adult £22 for a child but well worth the money. We didn't want to come home on Saturday we all really really enjoyed it. The only downside was the 2 pools were absolutely freezing but other than that and fabulous holiday with a great company. We are already looking to book again!!! Read Less
Sail Date April 2018
We were really looking forward to this trip, especially since TUI advertise that hey recently won family awards. However once on the ship we realised it is: - 1. Old, past it’s best. The carpets were tatty, there were often dodgy ... Read More
We were really looking forward to this trip, especially since TUI advertise that hey recently won family awards. However once on the ship we realised it is: - 1. Old, past it’s best. The carpets were tatty, there were often dodgy smells (as if toilets were blocked.) 2. Not great for kids at all. The kids pool is tiny, no play areas at all. Other passengers wanted them to be seen and not heard. Kids buffet started at 7 (well past the adult buffet!) small kids were not even allowed in the pool (no swim nappies allowed.) Seemed a bit unecessary and harsh on them - they have paid to be on holiday too! 3. The ship is small - it felt cramped and dark. 4. If you like sitting around and eating lots of food, then you’ll fit right in. If you are active and young, do something else. 5. The organised excursions were a rip off - for example a coach transfer was £60 for our family, return taxi was £24 in comparison. Read Less
Sail Date April 2018
We chose this particular ship as we had sailed previously with Thompson on the Dream. We were not disappointed as all the staff from bar to cabin stewards were amazing. A few special mentions to Glenny, Kumar and Farid who looked after us ... Read More
We chose this particular ship as we had sailed previously with Thompson on the Dream. We were not disappointed as all the staff from bar to cabin stewards were amazing. A few special mentions to Glenny, Kumar and Farid who looked after us in the madusa lounge. Also Candy our cabin steward was so lovely, nothing was too much trouble for him. The food for breakfast and evening meal was really nice. The Orion restaurant was our favourite for evening meal could not fault the food at all presentation also excellent. The only thing that was negative was the all inclusive drinks. When ordering a spirit with coke the post mix from the pump was flat so they then poured cola from a litre bottle which was left open! If we wanted a can of coke we were told we would have to upgrade to the "premium" drinks package! This was very disappointing as we had already paid extra for all our drinks to be included so my husband asked to speak to a manager. I have to say this was dealt with immediately and they saw our point of view so we were able to order a can of coke at no extra charge. The only other disappointment was the merchandise on board to buy only watches and a few handbags apart from the shop which also sold clothes, perfume and jewellery. The entertainment was excellent and Taylor and his team did a good job. Loved the game shows and quizzes but our favourite was the band sound nation - they were excellent. The shows were also good even my teenage daughter enjoyed especially bernie flint! Our cabin was clean and comfortable as was the whole ship. Read Less
Sail Date April 2018
Having read other reviews, i was expecting a downmarket experience with good, if that, food. Having experienced it, I have quite a different reaction. The food was very good, English food (e.g. a full English or European breakfast or fruit ... Read More
Having read other reviews, i was expecting a downmarket experience with good, if that, food. Having experienced it, I have quite a different reaction. The food was very good, English food (e.g. a full English or European breakfast or fruit is possible for breakfast) so you may be disappointed if you want Spanish food. The food was generally hot, which in a buffet is impressive. If you want a higher standard of food, then there are bookable restaurants at about £15 a time - or you can have waiter service on Deck 4. The only drawback is the poor choice for children’s food, even though they had additional laid on because of the Easter holiday. I was wondering how they were going to fit a family of four into a cabin, and had visions of an over-crowded room. The solution: bunk beds. Impressive, and they still allowed for a lot of space to use. Basically, the food and the cabin far exceeded my expectations. The shore excursions were good - maybe overpriced, but good. My advice: if you going on the Hop-on Hop-off buses, you may find it cheaper doing it directly. The entertainment on board was average, but if you like singers who substitute finesse for volume, pub quizzes, bingo or slot machines, then you’ll be fine. The Kids Club was good and very useful. Overall, whilst improvements can be made, I don’t have a negative review of any aspect of this cruise. Read Less
Sail Date March 2018
This is a port-heavy cruise ideal for those whose primary goal is to get their first taste of the amazing Canary Islands as efficiently as possible and at an affordable price. The crowd was mostly 60+ and Spanish, with a sprinkling of ... Read More
This is a port-heavy cruise ideal for those whose primary goal is to get their first taste of the amazing Canary Islands as efficiently as possible and at an affordable price. The crowd was mostly 60+ and Spanish, with a sprinkling of other Europeans, however, all announcements were made in both Spanish and English and all staff could speak at least some English. Horizon is an older, mid-sized, refurbished ship, but everything was clean, everything worked properly and service was excellent. Food was plentiful and more than adequate in quality. A large selection of alcoholic and non-alcoholic beverages was already included in the cruise cost. Entertainment and activities were limited and often in Spanish only, but with so many hours in the ports, we did not really need them. The islands are amazing, but one must get out of the ports to appreciate their beauty. In Lanzarote, a ship-organized tour of the Lunar Landscapes of Timanfaya is a must. Other islands are best explored by taxi which are affordable and plentiful. Those who do not speak any Spanish would benefit from reserving English-speaking drivers ahead of time. Read Less
Sail Date March 2018
We have just arrived back from our first cruise, and we loved every minute of it, the organisation from putting your luggage through at the beginning of your journey and then having your luggage delivered to your cabin is brilliant. ... Read More
We have just arrived back from our first cruise, and we loved every minute of it, the organisation from putting your luggage through at the beginning of your journey and then having your luggage delivered to your cabin is brilliant. The Ship although in some parts a little bit dated was absolutely spotless, we stayed in cabin 5140 which is in the middle of the ship, and the Cabin Staff kept our cabin spotless, leaving a little animal made of the towels everyday, and of an evening turning the bed down and leaving a chocolate on the pillow, such nice touches. Bar Staff and Restaurant Staff could not do enough for you and made our stay very enjoyable, and the food was fantastic, a lovely variety and there was no way you would go hungry, lots and lots of lovely food everywhere and every restaurant we ate in was of the same standard. And the Bar Staff was fantastic always smiling and after a couple of days seemed to know what everyone was drinking a lovely warm and friendly atmosphere. Entertainment Staff are a great bunch of people, always keeping everyone entertained and they seem to have a great bond together which makes the atmosphere really good. There are also quieter places to have a drink, so it can be lively or quieter whatever your preference. Overall we couldn't fault it, luckily for us we found our Sea Legs and wasn't affected by any of the movement especially going from Morocco to Lanzerote it did get a bit rocky but it calmed down as we went through the night. We would definately go on the Marella again or any of the Tui Ships, think we would love to do a Greek one next. Thank you to all the Staff for making our stay enjoyable, and also the Captain we had had a fantastic sense of Humour. Read Less
Sail Date March 2018
We chose this cruise as we had not cruised the Canary Islands before and all our previous cruises over the last 15 years have been with Tui, now known as Marella Cruises. Having read many reviews of this ship did give me some concern but ... Read More
We chose this cruise as we had not cruised the Canary Islands before and all our previous cruises over the last 15 years have been with Tui, now known as Marella Cruises. Having read many reviews of this ship did give me some concern but our experience was excellent, my party consisted of three family couples all over 65. Food excellent, all staff excellent, entertainers excellent. What more can I say. We did have a disappointing meal in the Asian restaurant but this was resolved to our total satisfaction. Full refund plus a free upgrade meal with wine in the main restaurant the following evening. Can’t complain about that at all. Show bar entertainment was up to usual standard, we usually ended our evening in the casino playing the tables, which was all in good humour and good fun. Overall an excellent cruise, which was followed up by a weeks stay in Puerto de la Cruz in Tenerife. Read Less
Sail Date March 2018

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