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432 Africa Family Cruise Reviews

I rarely take the time to write reviews, but I think that cruises are something that a lot of people depend on reviews to help them in their choice. I am the same way, and I should have paid closer attention I guess. We sailed very ... Read More
I rarely take the time to write reviews, but I think that cruises are something that a lot of people depend on reviews to help them in their choice. I am the same way, and I should have paid closer attention I guess. We sailed very recently on at the end of August 2019. So to start off, Carnival Valor is an older ship built in 2004 I believe, and it does show outside and inside of the cruise liner. On the outside appearance there is quite a bit of rust showing on the hull and a lot of over painting of rust areas. The deck areas seem in decent shape, and they work hard to keep the surfaces clean. The inside stateroom, we had a balcony stateroom, there are several issues. There are light switches missing, or pushed into the receptacles, lights not working, lights blinking, receptacles not working, and very few of them, stains on carpet, and I think every glass on the outside of ship had not been cleaned in quite some time. The main attraction decks, 3,4, and 5 were actually pretty nice, but there was always elevators out of service, so wait times were sometimes up to 10 minutes, so be prepared for stair usage. The dining areas just seemed dated, almost a 1950's maybe 60's look to them, and just did not give you that wow feeling around the buffet areas, but the main dining room, Lincoln, was in nice shape, and had a comfortable feeling to it. There is a lot of 4 person booths, so do not expect to be sitting with a large group of people, and meeting over dinner. I am going to do my best and be nice about the food, cause hey, that's why we do cruises right. Well, to be honest the main dining food was just, NOT GOOD! Appetizers, yeah very, very small portions, you will need to order more than 1, like the shrimp cocktail comes with 5 very small shrimp, fried calamari you will get 3 as well.. The main courses, are always a treat, if they are tasty, but sadly not so. The taste of most items were bland, or just not worth eating, and most of the time we left over half of it on the plate, and left the dining hall before dessert. The salads were OK, but it seemed they used store bought type dressings, and sometimes they would have a smell as if they had been left out too long, my wife even felt a little sick after eating a Cesar salad one evening. We tried the buffet a few times because of our dining hall experiences, and it was worse off that the main dining. I cannot recommend eating the buffet unless it's for the breakfast which was actually good. We basically survived for 5 days by eating Guy's Burger shack ( Delicious by the way ), and the pizza shack. I know it's sad, but actually enjoyed the room service sandwiches more than the main dinning. We will move into the entertainment portion, and i only have a few words on it. The shows we watched were enjoyable, fun, and well entertaining, so I can't knock them on that. I think the entertainment is what saved the trip overall. The services by the employees were top notch as expected, and our stateroom was always taken care of by our room steward Putrauwn. He provided excellent service, and knew our names every time we met in the hall. Ports and Shore excursions. Whew, were to start.. Cozumel, beautiful water, nice people, and very enjoyable. We went on the Passion Isles excursion, but I cannot recommend this experience for the price point. There is boat ride to the isle, and that will use up 45 minutes of your time if your lucky, then a couple meetings later, a hour and a half has gone my of your time, and your finally able to go get a place on the beach. This is an all inclusive excursion, well somewhat.. The free drinks are out of coolers that are just awful, if you want any frozen drink, it's 8 bucks a pop, want some goggles for a little snorkeling in the small swimming are, 10 bucks. Oh, don't forget about the 4 photo ops you must make before you get your seats, they come round for 12 bucks a photo. Then you get the massage ladies that will what feels like hound you , us 7 times, for a 30 minute massage for 50 bucks. I cannot say to eat the buffet food, birds everywhere and flies. We saw a bird dive right into one of the buffet trays, and take food, and nothing was done. The food was also not very good for what we tried. There is a nice little shopping area the locals have setup on the isle for some souvenirs, but if you get close, they come at you like street vendors. So, we made it through a couple hours of beach time, and now we have to make the 45 minute ride back to the port area. Yes, that is deducted from your 5 hours total time for the excursion. Lets move on, to Progresso!! Progresso, very nice people, and you can get your start right off the bat. We did another excursion, The all inclusive beach, and it's all inclusive... There is a 30 minute bus ride to the location, which is deducted from total time but hey the pier is 6 miles long as well, so at least no walking. You get to the beach house, with 2 pools, 2 bars, lots of space and fantastic food. You do not need to walk to any bar, the workers take such good care of you, and oh yeah, all your frozen drinks are free as well.I forgot to mention, it's a FULL OPEN BAR, not just some lousy whiskey or no name drinks... You can go here without a single dime in your pocket, cause you don't need it, unless you want to tip or get a massage, 30 bucks 30 minutes, which we were never asked to get. I will definitely go back to this location. I really wish I could rate this higher, but due to the extra cost of everything, and the Poor, Poor food quality, and the state of the staterooms, I just can't. Read Less
Sail Date August 2019
One reason I choose to Cruise was to have fun and try out new experiences, how is it like to be in a titanic a 5 star moving hotel. The first time you enter the ship the ship smells 5 star and looks 5 star all the way, the decorations ... Read More
One reason I choose to Cruise was to have fun and try out new experiences, how is it like to be in a titanic a 5 star moving hotel. The first time you enter the ship the ship smells 5 star and looks 5 star all the way, the decorations inside are amazing you even forget That you are inside a ship. The embarkation que is horrible, you can't wait for a while before entering the ship, and didn't like the fact that they only open few service desk during embarkation. The stuff members are super great and friendly especially the man responsible for our deck 8, even when most of them didn't know how to communicate in English but they tried. MSC is one hygienic cruise hotel I ever seen, every corner you turn there is sanitation thats what I loved. The food is super Healthy and they don't compromise on taste, everything I ate I could taste that it's quality food. The dinning areas I loved them because you get the opportunity to dress up and be fine and finned, only problem is you have to buy soft drinks all the time, I don't mind them selling alcohols wish they could have gave us maybe complimentary soft drink for every fine dinning meal or 5 drinks per Cruz then the rest you purchase. I loved Eric the voice from above the program director all his shows were fun and entertaining. The parties organized by stuff were super great problem they only last for an hour. Deck 13 buffet area was home to most cruises and would like to give blow to the stuff there at deck 13 because they are forever working, especially the pizza guy 24 hours pizza. Our cabin was in front so every wave the ship cut through we felt it, and you couldnt stand straight which resulted in sea sickness, so would advice you to book balcony center cabin. The excursions on the island were expensive hence did not do them. I hated the fact that we did not go to Pomene Island and they could not take us to a different island like Maputo instead of Portuguese Island which had nothing to see the second day and the waters were unclean to swim at them. Pomene has been giving them a problem why don't they start looking for an alternative to island or take it out on your markets because when I booked I saw two island and wanted to visit two not one island. The disembarking program failed them a bit, stuff was not properly assigned to guide people were they should go,whuch made things to go slower. The photo package is expensive and it would be nice if the price could go down or be included as our take home package because we got nothing as complementary everything you have to buy. Despite all the negatives would still go and advice people to go is an experience you don't want to miss. Read Less
Sail Date April 2019
Heard about the cruise specials offered from work colleagues . Had never been on a cruise before and thought this trip would be a good idea. Kids still on nappies can be a problem as such is not catered for. Short cruises tend to be a ... Read More
Heard about the cruise specials offered from work colleagues . Had never been on a cruise before and thought this trip would be a good idea. Kids still on nappies can be a problem as such is not catered for. Short cruises tend to be a problem as some of the facilities such as the kids day care and activities are only discovered midway through the cruise. Perhaps it would be better if a special invite or mandatory checklist could be given to folks with kids before boarding so they can make the most of this facility. The process to embark seemed a nightmare especially for people with kids and going through customs. First day boarding, was late due to the ship docking late(weather), however once boarded everyone is directed to one dining hall for lunch with queues of people,which I thought could have been better managed if the other dining halls were functional at the time however considering the late docking perhaps only this hall could be made available considering the short time. There were four jacuzzi's on board which are hogged by a select few. Rather have a time period for use of facilities so more people can enjoy the facilities ( better policing) Facilities such as the steam room also come with an extra charge. Inability to accommodate requests at the buffet area -especially disappointing for those who don't like their eggs sunny side up or half raw or those who refrain from eating pork/beef. Pros The abundance in entertainment ; facilities and shopping was well Read Less
Sail Date April 2019
This was my second time on MSC cruise. This time the embarkation was a disaster. But this could have been caused by the bad weather. It took more than 2 hours to board. My daughter was restless and tired. The ship sailed late and was ... Read More
This was my second time on MSC cruise. This time the embarkation was a disaster. But this could have been caused by the bad weather. It took more than 2 hours to board. My daughter was restless and tired. The ship sailed late and was driven very fast, I think this was to catch up the lost time, this unfortunately made some of us very sick. Which wasn't great at all. The food/buffet was much better than Sinfonia. Musica was much cleaner and beautiful. The service was great. The cabins were much bigger which was a bonus. The down site was there was a sewage stench. Maybe they had a drainage problem. But you could only smell it outside on the deck not inside. The kiddies club did a great job entertaining the kids & keeping them safe. My daughter had a great time, she was sad to go. Overall we had a great time and yes I will do this again in the near future. Read Less
Sail Date April 2019
It was our first cruise experience and we enjoyed it through out. We did not have enough time to even look all parts of the ship. Its huge. They have lots of entertainments to keep us busy. Rooms are very neat and compact, cleaning ... Read More
It was our first cruise experience and we enjoyed it through out. We did not have enough time to even look all parts of the ship. Its huge. They have lots of entertainments to keep us busy. Rooms are very neat and compact, cleaning service is 100% perfect. Issues are resolved soon. Only suggestion is to have some difference in break fast, every day it was same menu repeated. We did easy on board, highly recommended, you dont have to wait for long. I would even prefer easy off boarding during disembarkation. Go earlier for breakfast, otherwise it is going to be crowded. We did not have chances to enjoy the lunch, we were busy with various other activities. You will have other food always like pizza, bread, salads etc. Food is not only provided at buffet area, there are other restaurants supply the same food during breakfast and lunch. Dining alone food menu is different between restaurant and buffet area. For fine dining, they say strict, but its actually not that strict, I have seen people dining in shorts. Read Less
Sail Date April 2019
My family and I we had an amazing time the kids loved it and they were busy through out. We love the cruise. However the price on some items was expensive e.g studio photos. In general we enjoyed the cruise. The cabin was clean and the ... Read More
My family and I we had an amazing time the kids loved it and they were busy through out. We love the cruise. However the price on some items was expensive e.g studio photos. In general we enjoyed the cruise. The cabin was clean and the house keeping was on point. The public area pool, bars, kids area and clubs and so on were well managed and the the service was excellent. Entertainment inboard was good however thank you to the intertainment team. And the performers. Food was good and all the restaurants well well managed and the service and house keeping was on point. I understand that the Ship own by the international company. I think it would do the comp company better if you could be mindful of the price when doing SA tours especially drinks. Over all I was happy and I will surely do it again with MSC THANK YOU. Read Less
Sail Date April 2019
We are frequent MSC cruisers This was our 10th MSC cruise And was the worst Bar service was short staffed and very hard to get a drink We waited to long Guest service was rude and non helping Just the general overall ... Read More
We are frequent MSC cruisers This was our 10th MSC cruise And was the worst Bar service was short staffed and very hard to get a drink We waited to long Guest service was rude and non helping Just the general overall service was terrible Could not get off at Pamome island and has always been like that for the past 10 cruisers Only the northern parts Have never seen or been to Barro lodge Bazzaruto and now pamome Weather was bad do we didn’t get off the boat to Portuguese island but yet they still charged us for or luxury beach loungers When I complained I was told tough luck There has always been entertainment on the deck, but on this cruise there was not such entertainment In the past they kept the people pumped up and dancing but nothing excursion desk never open Staff looked like that they had no interest of being on the boat Read Less
Sail Date April 2019
Excellent I just think that the drink books should be added to you cruise card, because we loose our books a few times because of all the wonderful cocktails :) Children dont want to go off the Boat, was a life time experience for them. ... Read More
Excellent I just think that the drink books should be added to you cruise card, because we loose our books a few times because of all the wonderful cocktails :) Children dont want to go off the Boat, was a life time experience for them. Yes Yes I would like to go again. Is it possible for trips from Namibia (Walvis Bay) because air plain tickets are expensive. PI was beautiful. Entertainment is world class. Embarkation and disembarkation do go smoothly, very well organized. Overall good service and our waiter was so nice with children we all loved him so much. Cant wait to get enough money to go again one day. Thank you for the memories Musica. Photos on board are just a bit pricey, I so much wanted more pics. Activities on board are something not to be missed at all. Yes we did explore our departure city before the cruise. Read Less
Sail Date April 2019
Entertainment & Activities: We really thought that due to the fact that the ship is called the Musica, it will be a cruise full of music and entertainment. You can't compare the entertainment of the Musica with that of the ... Read More
Entertainment & Activities: We really thought that due to the fact that the ship is called the Musica, it will be a cruise full of music and entertainment. You can't compare the entertainment of the Musica with that of the Sinfonia. On our Sinfonia trip the Entertainment team kept us busy throughout the day and night especially on the deck area. Even the kids entertainment were a lot better on the Sinfonia as well as the kiddies pool area. The transfer to the Island was very slow compared to our previous trip, it took forever to get everybody there and back again. However, the beach lunch was very nice and we enjoyed the time on the island. We were very disappointed when the Pomene stop was cancelled as we have booked this trip especially due to the fact that it would include a second island excursion. Maintenance & Service: There were a lot of broken chairs on the deck which was never removed but just kept in the corner. Tables were also not cleaned properly and timeously. The one day they actually renovated one of the bars on the deck so you could not utilise it, surely they could have done scheduled maintenance work when the boat was not on a trip. Furthermore, various toilets got blocked during the trip and then left unattended for people to continue using them and eventually it would overflow and then the floor would be full of urine. Room service was also poor as on both the occasions that we have order coffee and tea for our cabins, it was either an incorrect order or the coffee containers were empty. I also feel that they take very long to clean up the rooms, even by 14:00 the rooms was still not services. The second day on the ship our room was not cleaned at all because when they wanted to clean late in the afternoon, our daughter was taking her nap. Dining: We did not go for dinner at the formal restaurant as on the previous trip, we experienced the fact that you are put on a table with complete strangers and then basically forced to rush your meal so that they can clean up for the next dinner sitting. We had our meals at the cafeteria which was average as their is not a lot of variety on the dishes served each day. I can also recall that the 24 hour meals were of better quality and variety on the Sinfonia. Read Less
Sail Date April 2019
Overall I had a really good experience on the ship. However I am not happy/pleased about the following: Coffee & Tea & Juice from the buffet were terrible coffee tasted like hot water with a hint of coffee, tea was the same and ... Read More
Overall I had a really good experience on the ship. However I am not happy/pleased about the following: Coffee & Tea & Juice from the buffet were terrible coffee tasted like hot water with a hint of coffee, tea was the same and the juice....I do not know what juice that was but it definatley was not juice at all. The care of passengers luggage is very poor and with the result two of our bags got terribly damaged and cannot even be used again (Baring in mind they were brand new suitcases). Bar staff on the outside deck were extreemly rude, yet Bar staff inside were super friendly and helpful. I would maybe suggest that the handling of luggage gets seen too as i think this is very unfair to the passenger. The buffet food was nice but a starting and end point need to be clearly marked so that other passengers can see which way to go as most times people would just bump into you and half knock you over. Other than that I had an awesome experience. Read Less
Sail Date April 2019
We wanted to go to Pomene so we booked on this cruise for that reason, only to be told during dinner that the Pomene stop is cancelled due to increment weather and for passengers safety. The next day the sea was so clam and the weather ... Read More
We wanted to go to Pomene so we booked on this cruise for that reason, only to be told during dinner that the Pomene stop is cancelled due to increment weather and for passengers safety. The next day the sea was so clam and the weather forecast showed that the weather in Pomene was near perfect, i queried this at the transfers desk where a senior lady advised that they struggle to go there due to the following reasons: Sailing too close to the coast and the potential harm to the coral reefs, the boat trip top the island is a bit rough and they find it hard to navigate there. The Cruise Director at the Q& A also then confirmed that in the last 18 months of sailing they only managed to dock there 3 or 4 times! Ridiculous. Why then do you advertise it if it is near impossible? The food was not as good as expected from previous experiences: The eggs were all pre-fried and cold. The cream for flapjacks and waffles was hidden under he counter every morning and you had to ask for it? The hot chocolate was so bad it was like gross milky water...and i can go on, but we also pre-bought 2 x non alcoholic packages and a coffee package. The sad thing is: we could not use it at breakfast even at formal dining - you had to go to a specific bar to get speciality coffee/hot chocolate or an espresso after dinner, then they ran out of stock of chocolate cappuccino and white chocolate (coincidentally the more expensive items) so the pre-packages are worked out on the most expensive drink and those you cannot get...so when you work out what you pre-paid vs what you get; you actually pay more!!) Then we ended up having to buy a soda package on board as you can't get non-alcoholic drinks like mocktails, milkshakes and smoothies - you must go to deck 13 to get it at a specific bar, not to mention that the smoothies is one fruit juice mix and not the freshly squeezed ones that they make...so its all really false advertising. It was the worst cruise ever. The entertainment was not too bad but the 2 lead singers were painful to listen to. Brayn Miles as excellent and the gymnasts were amazing... Some staff were great - in the general buffet and public areas, there were 2 that stood out Jorgi from Cuba and Eduardo from Mexico that were fantastic. I am also very disappointed with MSC's response and handling of their customers. I will not book an MSC again Read Less
Sail Date April 2019
cruise was advertised in the sunday times as pay for double and 50% for the third person was a very good deal and any6 other offers of that type would surly see me on board again only problem expoerienced was the drink coupond that ... Read More
cruise was advertised in the sunday times as pay for double and 50% for the third person was a very good deal and any6 other offers of that type would surly see me on board again only problem expoerienced was the drink coupond that was delayed and only recieved it on Sunday evening the excursion was vey good as far as the activeties on the island was concerned as well as the food that was catered for and the shattel of passangers to the island was also very well ocastrated cleanleness was obseved on the ship and lots and lots of a variety of food was on offer and also thier was coffee and tea as well as hot chocalte available almost 24hrs the appreciation also for the hallal corner was also noted The entertainment was most appreciated as the people that staged the show were of proffasionalst and the people on board really enjoyed themselves with the on going none stop dancing from embarkment to disembarkment If there would be a special package again i will certainly be on board again thanking MSC CRUSES for a wonderfull experience on board and a very safe sailing to and from Read Less
Sail Date April 2019
average quality cruise, poor food quality. excursions was very nice. too much money making activities involved in musica then sinfonia. Deck was no clean, poor arrangements, dirty and sticky floors. drunk people at night bumping ... Read More
average quality cruise, poor food quality. excursions was very nice. too much money making activities involved in musica then sinfonia. Deck was no clean, poor arrangements, dirty and sticky floors. drunk people at night bumping everywhere. no enough space on deck for any activities. very less area for kids activities on the deck. poor management on kids club as every 2 or three hours have to fetch and drop which is more time consuming then anything. monotonous breakfast, not much choice. piza was good. waiter was not good enough to give us information regarding food. received wrong dishes. Maria, the receptionist was excellent in her service. She was very friendly and always smiley. good excursion at inhaca island. enjoyed 4x4 ride. Tea and coffee were poor standard. Burnt coffee and no good tea made it worst in morning. the standard for the shows was not that good as sinfonia. Average cruise. Read Less
Sail Date April 2019
Cruised to Portuguese Island. Had a lovely experience. Food and entertainment was great! All aspects of onboarding and disembarkation were handled smoothly. Ship sailed smoothly and there was no need for sea sickness tablets. I had my ... Read More
Cruised to Portuguese Island. Had a lovely experience. Food and entertainment was great! All aspects of onboarding and disembarkation were handled smoothly. Ship sailed smoothly and there was no need for sea sickness tablets. I had my parents with me abd my child..the cabin numbers are seperated into odd and even on each deck so lotsa people were confused as to where to find their cabin but we soon got the hang of it .the entertainment was great! Sometjing for everyone at all times. Portuguese island visit..we did not do and shore excursions but just spending the day in the water was lovely. The food buffet on the island was good and the food within the ship was good as well. We experienced 'sea legs' for about 4 days after disembarking..weird wavy feeling. Aside from the drink vouchers we purchased, there is tea, coffee and water provided throughout the day that does need you to use the drinks vouchers. Read Less
Sail Date April 2019
We traveled from Mosselbay to Durban a view days before we got on to the ship. We stayed in Durban Spa and enjoyed the flea markets and restaurants alot. We also visited Ushaka Marine World wich is always a great experience! We booked ... Read More
We traveled from Mosselbay to Durban a view days before we got on to the ship. We stayed in Durban Spa and enjoyed the flea markets and restaurants alot. We also visited Ushaka Marine World wich is always a great experience! We booked easy onboarding tickets(I think that's what its called) so we boarded easy and fast. 10 minutes after boarding we where already eating our first delicious meal on board the Musica! Great way to start our trip...we where still docked at this stage. Our cabin was very nice and we had a balcony that really helped to get our clothes and towels dry during the trip after swimming . The crew was very friendly and helpful! I must say...one of the highlights of our trip was our Cruise Director Eric. He is a great entertainer and it will be difficult for me to not have him as the cruise director if I should go on another mcs ship. We traveled with our children...I think they went with...we never saw them! They enjoyed it so much and although both my children is shy they took part in all the teens activities. We booked a snorkeling excursion which was out of this world! I was flabbergasted the moment I stuck my head in the water.! Most beautiful sights I've ever seen... There is just one thing I think MSC should work on when passengers go on a shore excursion is to have at least water available as soon as the passengers get to shore..one of my friends was feeling very sick and when we asked for something to drink none of the MSC crewmembers wanted or could help us because the bar wasn't open although all the drinks was already there...we only got something to drink an hour and half later and we had to ask one of the locals to please give us water. He managed to convinced someone at a MSC bar in the little town we where driving through they gave us beer and none of us drinks alcohol...afterwards they gave us local water to drink. This part was not a nice experience. However in a whole our trip was amazing! We are already planning our next trip for next year! Thank you MSC! Read Less
Sail Date April 2019
I chose the cruise to see whether I have sea legs and I do. Everything about the ship was amazing from embarkation to disembarking. Msc is very organized and focuses on the passengers experience at all times. Msc caters for all ages iro ... Read More
I chose the cruise to see whether I have sea legs and I do. Everything about the ship was amazing from embarkation to disembarking. Msc is very organized and focuses on the passengers experience at all times. Msc caters for all ages iro activities on board the ship. Whether you eat at the restaurant or buffet you have many options to choose from. The only complaint that I have is that the halal option is very limited. It can be expanded. Also, the open buffet outside mealtimes should also cater for halal. Muslims have no option but to eat the pizzas. Contamination do take place with the cutting of the pizza and preparing the pizza. I found a peace of ham or pork on the cheese pizza. Luckily I saw it before I took a pizza. Please make more arrangements for muslim passengers. Restaurants should also have warm beverages like coffee and tea on the menu. Instead of the passenger having to go outside to order coffee. Read Less
Sail Date April 2019
THE GOOD - The cruise director Eric was fantastic, the best one I've seen on my 20+ cruises. He was funny, informative, lively and made the cruise enjoyable. The main dining room was excellent, consistent great and friendly service ... Read More
THE GOOD - The cruise director Eric was fantastic, the best one I've seen on my 20+ cruises. He was funny, informative, lively and made the cruise enjoyable. The main dining room was excellent, consistent great and friendly service from Yuriy & Collins, great food and an oasis away from the crappy service elsewhere on the ship. The shows were very well done and entertaining. The ports were like nothing I've seen elsewhere, the way MSC have created the beach resort like areas in well worth the trip. Taking the buffet to the port was also very well done. Our cabin steward on the first day wasn't very friendly, however that night he did apologize and everything was perfect after that. THE BAD - The service from the staff just about everywhere else on the ship was very poor. They were unfriendly, barely spoke even when we spoke to them, were very task orientated. When I asked questions they gave the answer that they thought would get me away the quickest, rather than what would actually be helpful. For example, I asked to buy a power adapter at a shop. I was told there are none in that shop. I asked do any of the other shops sell them. Answer was no. I then said, reception told me last night there were some for sale, all of a sudden he knew exactly where one for sale. Reception, the voyager club desk and several other places did the similar things. Embarkation day was by far the worst I've ever experienced by a mile. You joined this line and slowly moved in that line for 2 hours before reaching the ship. Every possible task you could think of was broken down into a section you had to pass while remaining in the line. And when you finally got to the ship, the line continued past every possible thing they could sell you. The safety drill was 750 odd people packed into a room, most already wearing their life jackets. A staff member yelled out "You put the life jacket over your head and strap it around you like this" and that was it, the safety drill was finished. THE UGLY - Hygiene, health and safety didn't appear to be of much concern. People were smoking and vaping all over the ship. Barely any passengers where using the hand sanitizer before entering the buffet and more people used their hands taking food (and occasionally putting it back) in the buffet than with the utensils. People were filling their used water bottles up at the water stations, picking the ice up with their hands or using the bottle they just sipped from to scoop up the ice. Staff were there, staff saw, staff just didn't care. THE VERDICT - This was my 4th MSC cruise, my 3rd one was absolutely fantastic. I don't know what it is about MSC, but I really want to like their cruise line. I once went on another cruise line with some pretty good 'bells and whistles', however the absolute poor service has never tempted me to go back. I think the line has so much to offer and there are some pockets on the ship which show they can get it right, but the thing that should be their greatest asset is letting them down. It doesn't take much to answer someone's questions in a helpful manner, it doesn't take much to give a smile when someone thanks you for taking the plate away, rather than look blankly or just ignoring them as if they almost didn't exist. Read Less
Sail Date April 2019
We were invited by friends to join them as someone cancelled. We were on the same cruise (Symphony) about 7 years ago as well as a seven night European cruise of which both was exceptional. We made use of your easy embarkmand wich was ... Read More
We were invited by friends to join them as someone cancelled. We were on the same cruise (Symphony) about 7 years ago as well as a seven night European cruise of which both was exceptional. We made use of your easy embarkmand wich was worth every sent, disembarkation also went smoothly. No complaints about the ship and cabin, your staff was very friendly and helpfull, entertainment was great. Unfortunately I must mention the following. The ship was not as clean and polished as what we are used to. The food was a big dissapointment, it's as if you are catering for the masses and there is no care in the preperation, meat was very scarce. No midnight snacs. Having to pay a ridiculous fee for ambrelas on Pomene Island was a let down. Your duty free shopping is "Not" duty free, products can be purchased at our normal stores at a much better price. We will always promote MSC to friends and family as it is a wonderfull experiance, but I do need to request that your high standards aren't lowered for the South African cruises. Please note that we did have a lovely time, unfortunately we do need to make you aware of areas which needs improvement. We hope to one day do your Carribean cruise. Read Less
Sail Date April 2019
We chose this cruise as it was the most convenient booking for us . My wife is a heart failure patient and this was one of her dreams . Due to gradual organ failure because of the strong heart medication over the years .we booked . ... Read More
We chose this cruise as it was the most convenient booking for us . My wife is a heart failure patient and this was one of her dreams . Due to gradual organ failure because of the strong heart medication over the years .we booked . NOW MY WIFE HAS WRITTEN THE FOLLOWING TO MSC : "THANKS FOR MAKING OUR WEDDING ANNIVERSARY SO SPECIAL MY DREAM WAS TO GO ON A SEA CRUISE AND YOU MADE MY DREAM IN STYLE M S C - MOST STUNNING CRUISE YOU ARE THE BEST BETTER THAN THE REST YOUR CRUISE WAS WOW FOR ALL GUESTS TO BOW ENTERTAINMENT IS NON STOP PARTY UNTIL YOU DROP SHIP IS NEAT ALWAYS FREE SEAT FOOD WAS GALORE AND GREAT YOU COULD ALWAYS FILL A DELICIOUS PLATE COMFORT WAS STUNNING YOUR CLEAN UP CREW ALWAYS RUNNING NEVER A COMPLAINT OR A TEAR THEY ARE ALWAYS WILLING AND FULL OF CHEER DRINKS WERE FLOWING - BARMEN SMART AND QUICK ALLOWING ALL PASSENGERS TO GET UP TO TRICKS FROM THE TIME ONE BOARDS YOU ARE NEVER BOARD PEOPLE , FROM ALL WALKS OF LIFE,MEET AND GREET BONDS AND FRIENDS ARE MADE FROM SEAT TO SEAT A SMOKING AREA TO PULL AND PUFF THE SHOWS WERE SASSY FILLED WITH THE POOR , THE RICH AND THE SASSY YOU MADE US ALL FEEL LIKE ONE MSC IS FILLED WITH FUN.....FUN.....FUN SERVICE LEVELS FROM NEAR TO FAR EACH MEMBER OF YOUR CRUISE ARE SUPER STARS" THANK YOU MSC CRUISES AND THE STAFF AT GARDEN COURT SOUTH BEACH AND THE SHUTTLE SERVICE PERSONAL - FANTASTIC SERVICE Read Less
Sail Date April 2019
Bhangra was awesome and the shows were great. Loved the atmosphere. The food the service and the ship was to the tea.loved every minute with my family. I would definitely advise anyone else to go on the msc. It was our first time. I was ... Read More
Bhangra was awesome and the shows were great. Loved the atmosphere. The food the service and the ship was to the tea.loved every minute with my family. I would definitely advise anyone else to go on the msc. It was our first time. I was worried about the weather but it turned out better than expected. Portuguese island was so relaxing and we enjoyed playing in the water. Please msc cater for mutton aswell because we do not eat beef or pork. We mostly ate chicken onboad. We ate not fish lovers. However everything was beautiful. Very efficient in the planning. We received a newsletter every afternoon to know whats happening the next day. The shows were world class. We really enjoyed it. We did experience some motion sickness at first but after the first night it was much better. Thank you so much for this experience. We will be definitely coming back. Read Less
Sail Date March 2019
It was my husbands 40th birthday on the 1st and we love bhangra. The dining was amazing. The food was incredibly delicious. Entertainment was 100% incredible. The ship was another experience altogether, it was really amazing. ... Read More
It was my husbands 40th birthday on the 1st and we love bhangra. The dining was amazing. The food was incredibly delicious. Entertainment was 100% incredible. The ship was another experience altogether, it was really amazing. The service by each and every staff member was phenomenol and I would always recommend MSC to all of my family and friends. I would most certainly cruise again. The ports were very quick this time round cruising. My first experience was not too good but his time round, was much better. I travel with 2 kids and they throroughly enjoyed themselves. They would also most certainly cruise again. The kids were blown away with the amazing activities for them and entertainment. My previous experience was in the inside cabin and this time was the partial ocean view. Just a suggestion, that although the room was good, we did not really get any view due to the emergency boats being in the way. So, next time I would prefer a deck or 2 higher. Read Less
Sail Date March 2019
Firstly, let me start of by saying that a MSc cruise is something that everyone or every family should go on at least once in their life. As a first time cruiser I did not know what to expect. Let me just say "I had a Mind-blowing ... Read More
Firstly, let me start of by saying that a MSc cruise is something that everyone or every family should go on at least once in their life. As a first time cruiser I did not know what to expect. Let me just say "I had a Mind-blowing experience". Departure time was 15:00pm on Friday March 29th. We arrived at the N-Shed passenger terminal at approximately 8:00am to a small queue of people. On the side of the queue were 2 shops selling coffee, tea, cooldrinks, pizza, burgers, boerewors, rolls, chips, sweets, chocolates, etc. The crew opened the boarding process at 10:00am. Once the line started moving we were greeted by MSc baggage handlers that took our luggage & other MSc staff that told us what documents to have on hand. From here we want to the MSc checkin desk, and thereafter to the Immigration/Home affairs officials who checked & stamped our passports. Quick & effecient. Thereafter MSc photographers took photos of all guests. Passports were taken once on board so they could be presented to the Mozambiqcan Immigration officials. The first thing we did was go the the activities desk to get an armband for my son so he could be identified if he got lost. Thereafter we were directed to the buffet area to have lunch. After we were done with lunch we were free to explore the ship in all its glory. And my word this ship is "Glorious" and of gigantic proportions. The attention to detail is second to none, well designed in every aspect. Opulence, Luxuriousness, Magnificence & Grandeur is the only words I can use to describe the beauty of this work of Art! There is a whole floor of duty free shops selling everything from Liquor, clothing, toys, jewellery, watches & Msc memorabilia. We then proceeded to the top deck whilst we waited for our cabins to be prepared where there were 4 jacuzzis, a kids pool & 2 adult pools. The top floor boasted 4 bars situated on each side of the deck as well as the centre. There is also a whole day buffet inside the top deck. Pool loungers & tables on either side of the ship for guests to relax and take in the ocean breeze. And intercom announcement stated that all cabins were ready for occupation at approximately 13:15pm. Once we had found our cabin low & behold our luggage was outside our cabin doors. The room & the view is stunning for its size. Neat & fresh. Everything smelt clean, considering that people had just departed the very same morning prior to our occupation. It can't be an easy task maintaining a ship of that size that thoroughly with such efficiency. Every day you receive an itinerary that tells you stuff about the island, the ship, shows, entertainment & where its happening as well as specials available at the duty fee shops. Cruise cards which is your personal ship everything card was left on the beds. You use this card to do everything - buy stuff, excursions, bar purchases, etc. The cruise card also states which dining area you go to for supper as well as your table & seat number. You use the same table every evening & you have the same waiter. Prior to supper there was a compulsory drill where all passengers & crew were asked to go to the cabin and fetch our life jackets from the cabin & the proceed to the 7th floor which is deck 7. Just so you know the lifeboats are on deck 7 and no; the ship wasn't about to sink. It was a drill to show all passengers what to do in case of an emergency. Staff were well prepared and on point. We opted for the 18:00pm sitting with a different menu every evening. 3 course meal consisting of a starter, main & desert. Meals were well prepared by master chefs from around the world. Kids also have the option of choosing from their own menu or the main menu. Some always available option are also on the menu. Service is top notch, as waiters are constantly checking on you. You can purchase drinks or cooldrinks at the restaurant. The waiters simply charge it to your cruise card or use your vouchers. Whilst dining were we greeted by waiters selling bottles of alcohol like Jameson & Klipdrift which if purchased came with 3 cans of cooldrink. Being a brandy connoisseur I opted for a bottle of Klipdrift for $37,99 which at the current rate used by MSc for the cruise was R15,14 which worked out to R575. Which is not bad considering I was told that drinks are very expensive on board. And people saying that you must buy vouchers because it works out cheaper. Let me explain - MSc has a drinks voucher for R858 which gives you 18 drinks of your choice like cocktails, whiskey and coke, etc. For me, I drink brandy which made more sense to buy a bottle, actually I ended up buying 2 bottles which when compared to buying a drinks voucher was a waste of time for me. For other cocktail and Pina colada lovers the drinks voucher would have made sense because it works out to about R50 a drink. Which is what you would pay in a nightclub or bar. And the price I paid for the bottle is what you would pay for a bottle of liquor at a restaurant or nightclub. Saturday morning breakfast was the usual variety of bacon, toasts, salads, eggs, juices, fresh fruits & the list goes on & on! One thing food & the variety of it is never short. There's too much. The 13th floor were the top deck is has a buffet area that is operational almost the whole day until midnight. You can have burgers, pasta, hot dogs, pizza, carvery, etc. In fact I cant even remember all the food to mention because there was too many options. After breakfast we went down to visit the Portuguese Island. Once you receive your number you relax in the lounge or explore the shops whilst waiting for your number to be called. Once called you follow a queue to get onto the speedboat after being scanned off. Once on the island there were various market stalls selling everything from alcohol to gifts. The island is uninhabited and only has MSc lounges and buffet areas as well as bars. Food was already ready once we arrived with everything from burgers, chicken wings, cold meats, calamari, fresh fruit, etc. The water was so clear you could actually see the fish. The water was warm and calm. The way back was also efficient. You are scanned back in & given an ice cold hand towel, a relief after being in the blistering sun. You are not allowed to bring any wooden items on board due to contamination. The on board entertainment is great, MSc really has great staff from around the world and there is always something happening somewhere. We attended a theatre show as well as a comedy act. The night prior to disembarkation you are given labels to attach to your luggage. You also receive a disembarkation form that tells you based on the colour of your luggage label which lounge to wait in & what time to depart. The whole process for disembarkation is efficient. All I can say is that from the time I boarded the ship to the time I left "Everything works like Clockwork". Hats of to MSc, from the call centre staff to the crew both on board & off. You guys rock, every interaction with any of you was a pleasant experience. Staff were well dressed and extremely well mannered. Read Less
Sail Date March 2019
My Parents had been on the Symphonia 7years ago, my sister and her husband went on the symphonia 3 years ago. Both parties told fantastic stories to us including the great facilities for children and how the children loved the play areas. ... Read More
My Parents had been on the Symphonia 7years ago, my sister and her husband went on the symphonia 3 years ago. Both parties told fantastic stories to us including the great facilities for children and how the children loved the play areas. My wife and I thus took our daughter this year( and to our misfortune we got the musica and not the symphonia).The musica isnt really equipped to handle small children to the level we were expecting after hearing all the stories. There kids club staff were at times very unhelpful and unwilling with scanning children in or out of the club. The club was closed more times than it was open during the day and we had to go there every 2hours to collect our child. And then wait almost 3hour to drop her of again. Many children did not go back after the first shift and rather ended up looking after themselfs while there parents partied . All that said, the food was fantastic, the staff service was exquisite, the entertainment worldclass but lacking variety became very repetitive. Could not get of on either island and thus can not give any feedback on the islands. Although because of the bad weather my head was still rocking a day after disembarkment Read Less
Sail Date March 2019
We had a great time, the theater entertainment was excellent. Eric Brauman & Tyrone were so professional & entertaining. The teams were excellent as well, kept us entertained & occupied. Loved our entire time on board. The food ... Read More
We had a great time, the theater entertainment was excellent. Eric Brauman & Tyrone were so professional & entertaining. The teams were excellent as well, kept us entertained & occupied. Loved our entire time on board. The food was above average. Budi & Justice, our waiters at L'oleandro, were excellent, attentive & always welcoming. Teatro de Salo was excellent! It was international entertainment at its best! The Mad Hatter for Wonderland & Riverdance, wow! The dancers, the guy on the wheel, the contortionist, Morgana the magician, the 2 muscle brothers & the 3 acrobatic brothers (i don't remember their names!) were out of this world! Jorjio was an excellent meringue teacher, so sexy! Jorge was so good at selling sangria, & he learnt the Afrikaans very well! Room service was excellent! Our cabin was well maintained at all times. We weren't able to go offshore though, due to inclement weather. Read Less
Sail Date March 2019
I went with 16 family members. The food, entertainment, crew was fantastic. The cabin and service were excellent. The only thing, which was not the Captains fault, was that we never got to both islands due to the heavy sea swells. But we ... Read More
I went with 16 family members. The food, entertainment, crew was fantastic. The cabin and service were excellent. The only thing, which was not the Captains fault, was that we never got to both islands due to the heavy sea swells. But we were entertained well for those two days. The children were well looked after, 6 year old and four year old.And for the older children the disco and fun times were good. We found that the swimming pools and Jacuzzis were very relaxing. The waiters were very friendly and always ready to serve you. The photos that were taken were very professional and the quality excellent. The boughey was very good with a wide variety of foods. You could never get hungry on the ship as there was always something to eat, no matter what time of day or night. And as for the entertainment there were excel;lent shows and game shows. I highly recommend this cruise. This has been my 4th cruise with MSC and will be planning another one next year. Read Less
Sail Date March 2019

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