We have been on over 10 cruises & this was by far was our worst cruise experience. We did 2 Carnival cruises this summer, which were outstanding. So, many things went wrong with this one and we received no help from Royal Caribbean. A week before our departure I noticed that we were put into 2 different dinner times. We are a family of 6, our children are 8, 11, 14 and 16. We had to have 2 rooms ...
Amazing First time on a cruise ship. The experience was fascinating, incredible, AWESOME. There was a endless variety of food and drinks. The shops and entertainment were reasonable, mind-blowing, and intriguing. Always something to do, something to explore. Never a dull moment. I really loved that there was a "Friends of Bill W. " that I could attend. Housekeeping was great. The friendliness, ...
My recent voyage aboard the Carnival Cruise Dream from April 6th to 14th was a rollercoaster of experiences, ranging from delightful surprises to disappointing letdowns.
Let's start with the positives. Among the sea of mediocrity, two stars shone brightly. Dewa, our room attendant, embodied excellence in customer service. His attention to detail and friendly demeanor made our stay memorable. ...
This was our first cruise and recommended by our travel agent. It was amazing!!! Smaller boat so it was more intimate. You really made connections with the crew. The staff was so accommodating and helpful. Will definitely cruise again. All of our excursions were Royal Caribbean as well and were fantastic. We started with the chill out river rafting in Costa Maya, then the Belize rum city tour, ...
Dining - When I booked the cruise, I had selected "Anytime Dining" but was actually assigned an 8:15 pm reservation for each night of the cruise. I didn't realize my dining reservation had changed until I went to one of the dining rooms and was told I had to come back at 8:15 pm because that is what is printed on the Sail and Sign Card. AT first, I thought I had made an error in booking and blew ...
I would only give this ship 1 star but because of the ports, our room attended and the crew in the casino I give it 3 stars. This was our first Royal Caribbean cruise. We have been on many Carnival ships and decided to join our daughter and family on Royal Caribbean. Unfortunately, the trip didn't start off well. We got to our room and soon as we opened the door to our room we were hit with a ...
I want to give a huge thanks to Henry who was our server for dinner. He was so amazing. He entertained us while also serving us. He was such a blast of fun while we were on the cruise. I also want to give a huge thank you to Frankie the security guard. Frankie was absolutely amazing. I could tell that he loved his job and that he loved being there. He was amazing he took his job seriously and ...
RC employees are most likely to assure you fall in love with their customer service. You may not love the ship; Enchantment of the Seas but, you'll definitely have the most memorable moments of how each of the staff members are extremely detail oriented & know how to multi task all while catering to your needs & wants. Wahyu was a gem as he remembered my entire family drink orders & personal ...
We took a cruise to celebrate Spring Break. We departed from Miami Terminal G. Upon first arrival in the terminal, the age and lack of cleanliness were apparently going to foreshadow the remainder of the trip. While everyone in the terminal was very nice, it just was not up to the Celebrity status that we have come accustomed to.
Our first stop was in Key West which did go smoothly. It was ...
This cruise has been a total and complete disaster. We are currently on the Celebrity Summit. We got on the ship and should have gone w our gut feeling to turn around and get off. It has been the worst vacation we have ever had! Our room was dirty and disgusting upon arrival. We tried to get off in Key West but due to the Jones Act we would have been charged around $4k to get off. We sucked it up ...