5 Royal Caribbean Explorer of the Seas Transatlantic Cruise Reviews

This cruise was cut to 11 days due to bad weather on previous cruise. RCI did offer a price reduction - pro rata - or a full refund to be used towards a future cruise. Apparently full cash refunds were offered, but we did not know this at ... Read More
This cruise was cut to 11 days due to bad weather on previous cruise. RCI did offer a price reduction - pro rata - or a full refund to be used towards a future cruise. Apparently full cash refunds were offered, but we did not know this at the time. Anyway we decided to go despite the change which meant we only visited one Caribbean Island instead of four. Summary: barding was excellent and on time. Our stateroom was not well presented, dust visible, and locker doors not properly secured. Disappointing start. We chose My Time dining and we were not disappointed. The food quality was good and the staff were excellent. Casual dining in the windjammer was more than adequate. We felt there was not a great deal of daytime activity, other than quizzes and hard sell presentations at the spa The evening entertainment was average. There were no lecture sessions to attend. All in all a big disappointment and would make us think twice about using RCI in the future. One final point; we did not receive a cruise review form so could not give our views. After many requests we go a very brief form which was a waste of time. We wanted more than anything to rate the excellence of the staff - but the rest left much to be desired. Read Less
Sail Date November 2019
I saw this cruise on TV Cruise 1st channel and booked for the transatlantic voyage to the Caribbean. The fact that it was due to visit Islands that I had previously been to in my teens when I was a young seafarer sailing on cargo ships, ... Read More
I saw this cruise on TV Cruise 1st channel and booked for the transatlantic voyage to the Caribbean. The fact that it was due to visit Islands that I had previously been to in my teens when I was a young seafarer sailing on cargo ships, before everything went in containers, it was to be a nostalgic voyage as well as my first cruise. Needless to say myself and travel partner arrived at Manchester coach station on the 5th Nov 2019 and found we were the only ones there waiting for a coach to Southampton. We where both extremely worried as no place was open to phone and find out what had happened. Maybe you will call us stupid but I don't use emails very much and that is the reason for us showing up on the wrong day. Cruise 1st had sent one email to tell me about the cancellation and rescheduling of the itinerary. I was asked if I wished to cancel and I would have but my travel buddy was all set to go on holiday and travel across the ocean for the 1st time so I couldn't say no. I don't believe the weather and passenger comfort had anything to do with the changes as when we did eventually sail from Southampton the weather was very bad and lots of passengers including my partner were seasick. The ship rarely went above 18/19 knots so could have gone faster and had enough time to visit the missing islands. Also having to pay for internet access , soft drinks and (special) coffee in a drinks package and even bottled water from the cabin steward is a bit much. It's not as though this Cruise Line is struggling. I was given some paltry compensation but it never made up for missing out on visiting 4 Caribbean Islands. I did have a lot more to say about this ship and the company who run it but as I am the only other person who seems to have reviewed this bad experience maybe it is best to just forget it and promise myself to never bother with Royal Caribbean and their very old ship again. Just another thing ! I always expected to be served lobster at some time whilst on a cruise. If it was served I definitely missed it or maybe it was meant to be served on the day about 1000 people on board had sea sickness . So much for passenger comfort. I really do have to say a really big THANK YOU to the service staff especially the cabin stewards who work so hard to clean and make up so many cabins each day and to all the staff I had personal interactions with Read Less
Sail Date November 2019
We chose this cruise because of transatlantic Miami destination with four stops in Caribbean islands. One week before departure we were informed that the cruise would depart 3 days later than planned because of storm weather at its ... Read More
We chose this cruise because of transatlantic Miami destination with four stops in Caribbean islands. One week before departure we were informed that the cruise would depart 3 days later than planned because of storm weather at its position then. Three of the island stops were thus canceled. We had the opportunity to cancel and be reimbursed of change our travel plans to Southampton from Barcelona (nears airport to our home). We were also informed that our cabin would not be a "guaranteed junior suite" but a balcony cabin at same price. Several phone calls resulted in our obtaining what we paid for with written reservation : a junior suite 7692 We were not reimbursed for cancelations of two prepaid hotel reservations , one night in Barcelona (before flight to Gatwick) and one in Southampton. This added extra unexpected expenses. The ship was in excellent condition and cleanliness. The restaurant gave excellent service and a wide choice on the menu. One minus there : price of wines + gratuities !!!! Entertainment on the long seaways was not entirely to our taste. But we give high marks to the ice-dance show, the Beatles imitators and the magician/pickpocket. Passengers were 95% Senior Brits. Disembarkation was extraordinarily well organised. And fast !! Within one hour after waiting in dining room, we were in line at the airport for car-rental. Read Less
Sail Date November 2019
This review isn't so much about the ship. More about the way Royal Caribbean went about showing how little they care about their British customers. We found out a few days before leaving that this trip was going to be cut short by ... Read More
This review isn't so much about the ship. More about the way Royal Caribbean went about showing how little they care about their British customers. We found out a few days before leaving that this trip was going to be cut short by 3 days, supposedly because of bad weather. A strange excuse because when you book a cruise, you are told that these ships are so large that they can handle any weather situation. That coupled with the fact that I am aware the Explorer has had rudder problems in the past, made most of us suspicious that the weather was really to blame for the itinerary change. However , having decided to the the cruise anyway despite Royals poor compensation package ( only $16 per person port fees refunded for replacing four ports with one - who are they kidding ? ) we expected that they would perhaps go the extra bit and put on a good cruise for us. Sadly not !. Considering this was an 11 night trip with only one stop, they could have done much better to keep us entertained on the many sea days The entertainment was very poor. Perhaps this was because the headliner acts that were meant to be on board didn't actually turn up due to the change of ports. Suffice to say that apart from the Beatles tribute band, the rest of the headliners were grim. More suited to a Butlins holiday camp As for the on board entertainment team, this was the worst I have ever came across. The cruise director , Mike ( even after 11 days cruising I still don't know his surname ) didn't interact with passengers at all. He even stood behind the podium during the love and marriage show he hosted. Clearly not a people person. For a ship full of Brits, why didn't they choose a more suitable cruise director such as Hello Clo, Joff Eaton or Luke Arrowsmith. Compared to them, this guy was a disgrace. His activities manager wasn't much better. The majority of activities were trivia. OK if it is hosted by someone who can talk english or someone who is remotely interested. When we questioned the guys lack of motivation or interest during the Battle of the sexes quiz, his reply was that he didn't care what we thought as his contract was up at the end of the cruise. And as many of their quiz questions were so way out, it completely took the fun out of it. We saw people winning a quiz with as little as 6 correct out of 20. As for night time entertainment, can someone please tell Royal that a ship full of people mostly over 50 aren't really interested in a Rock Britannia street party at 10:45pm. We had a promenade room. When I looked out and saw only a handful of people standing watching below, I felt quite embarrassed for the staff having to jump about in costumes to 1970's rock tunes, especially the old Italian guy who clearly was extremely uncomfortable and out of place. Two days before reaching Miami, the casino took away the European Roulette table. When I asked why he said they were getting ready for the US market. I replied that it was two days before we reached Miami and asked why they couldn't wait & remove it then. His response was this " You don't complain when we pick up your luggage from your stateroom ". I responded that I wasn't complaining. I was merely asking a simple question but didn't expect such a stupid & condescending answer. Needless to say I didn't go back to the casino. So to summarise, I don't believe Royal covered themselves in glory on this one and have now probably lost a great deal of UK customers. However when you see the reduction in the number of cruises leaving from the UK next year and going forward, I don't think they really care. not exactly in summary, Read Less
Sail Date November 2019
Explorer of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 3.0 3.8
Enrichment 4.0 3.5
Service 4.0 4.3
Value For Money 5.0 3.9
Rates 4.0 4.1

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