I booked this trip based on past good experience at Freedom of the seas from San Juan to southern Caribbean. I booked the same room Ocean View Panoramic Suite (No Balcony). But the services I received in the ship is far less than the Freedom of the seas.
1) no special bathroom stuff such as shampoo, condition, etc., it is the same as regular room; no slippers, same regular towels that are ...
Having had a brilliant cruise on Navigator last year, we booked to do the same itinerary with friends from Scotland.
Our 19th cruise - and 8th with R.C. but what a huge disappointment - so much has changed.
The admin staff were 'polite' to the point of rudeness.
The ship was tired and dull - downright grubby in places. Mirrors in dining room had a film of grease over them. No real ...
We have sailed several times with the royal carribean and normally I love my cruise - however the last cruise I had in August, will sadly probably be the last cruise I choose with Royal Carribean - the staff as always were perfect and could not do enough to make our holiday special - however we had an unbelievable number of teens on our cruise who congregated each evening in level 8 - my floor - ...
Drinks were so expensive,small bottle of stella $7.75.glass wine $9.cheapest bottle wine $35 .small bottle water $2.Ship was to crowded,no seats at bar with entertainment unless you get there 1 1/2 hours before & same for the shows but the ships own shows were very poor ,people were walking out & the entertainment director was very unprofessional and never looked smart.The shows with guest ...
Embarkation seemed to be going very smoothly and we were given our sail passes and made our way to the ship. At the gangway we checked the passes only to discover they had the words ‘Diamond Plus’ on them, we were unsure what this meant so on closer inspection discovered that the sail passes were in different names to ours and had the wrong cabin number on them but our photographs had been imposed ...
My wife and I chose this Canaries cruise with Royal Caribbean for my birthday, having cruised with them 11 times previously, but I'm sorry to say this may well be our last.
Please don't take me wrong, neither of us are snobs or whingers, and I've never had a bad word for R.C, but this cruise has left us both a little cold.
Embarcation: Long standing queues, no usual welcoming ...
Just got back today from a 10 night cruise on Explorer of the Seas .
Where do I start , I have been a loyal RCI customer for the last 6-7 years and the previous cruises and ships I could not rare highly enough but this ship is a nightmare.
Food
luke warm in the windjammer every time I went in there ,even when it just opened.
Lunch the same most days not much choice . Tables not ...
We picked this cruise based an assumed canary good weather
Weather better in UK
The ship rather tired and probably the worst quality ship we have been on out of 5 travelled
Be reluctant to use RCI again unless it’s a newer ship
However staff as on all cruises fantastic
Entertaining professional shows better than NCL apart from the ones laid on by the RCI guys which were quite ...
(1) Impossible to communicate with the home office in Miami. Very poor customer service.
(2) Check in at the port in Barcelona took forever. RCL's employee was letting all Platinum and above members through, while keeping the line for the Gold members at a standstill. It was faster going through the line for people who were not Crown and Anchor members at all.
(3) The balcony was covered ...
One can see why RCL has a lot of loyal cruisers...lots of glitz and fun atmosphere. It appears the Diamond cruisers privilege include unlimited free alcohol from 5 pm to 8:30 pm. Many of the Diamond cruisers could be easily identified. It appears non Diamond cruisers are paying for the alcohol for the Diamond holders. There are extra charges for many things (galley tour, sushi, arts and crafts, ...