3 Helpful Votes
Sail Date: June 2019
The stateroom was perfect aside from the air not working. It was clean and roomy for the two of us. We had great shows to watch and cozy veranda. There was plenty of storage room, and we even had numerous USB ports. Standard plugin was ... Read More
The stateroom was perfect aside from the air not working. It was clean and roomy for the two of us. We had great shows to watch and cozy veranda. There was plenty of storage room, and we even had numerous USB ports. Standard plugin was limited, but we were prepared for that. There was no outlet near the bed. My husband has a cpap and they brought a power trip to help it reach. Our air didn’t work the entire trip so thank goodness we had the veranda to leave open all day. They called everyday to check on it but didn’t do anything about it. Dining room Awful experience. The back of the ship was so loud and shaking you had to talk quite loudly to have a conversation. Therefore, everyone around you talked loudly as well. We ordered the Spinach and artichoke dip with bread which came with two breadsticks from Nutella. While we were eating, the captain came on to talk about the evening festivities, weather, location and more. We could not make out but a couple words that he said something about Glacier Bay and the spa. You can never hear any of the announcements because they only are in the hallways and stairwells. My husband ordered a New York strip steak medium and I ordered one done. Besides the fact that there were flank steak and not NY strip wasn’t the worst part. I received his steak and he received mine. The asparagus and carrots were saturated in butter. The pecan pie was stale and about two bites worth of pie. The NY cheesecake was not your typical cheesecake. It had more of a cake texture than a cream cheese texture. There is only food available during certain times so it throws off the eastern time zone people. Then when it’s time to eat, there are 1000 people in line waiting for two people to serve you food. The food is not buffet style or self serve. If you want a piece of pizza, it can be an hour wait. There are 30 people selling beer and two people serving food and clearing tables. You have to clear off your own table because there aren’t enough outside. If you want a waffle for breakfast, it can be up to a 7 minute wait. The food isn’t even all that tasty. Most of the choices are the same every day. The ranch for salads is watered down, scrambled eggs are runny and bacon is transparent. The chicken Caesar salad was divine. The omlet station was really good too but there again one person making omelets for 40 people. I’m sure like every other cruise line it’s all about tourism. I paid $4000 to see Alaska. Not buy $3000 jewelry made in China worth $10. I want genuine jewels and custom made things. I want to support Alaska while supporting Holland America. The only activities on the ship were targeted towards women. Jason paid $120 to just play Texas holdem for a bit. We did not know that it was a Chuck Swindoll cruise - that would have been nice to know because most of the rooms and events were for those people. They took the main stage most days so the shows weren’t till 8 and 10:00 at night. That’s 2:00 in the morning for Easterners. I spoke with an employee who said they had most of the ship most of the day. Our travel agent was incredible and really help tailor our trip ideas to our desires. When we went to the excursion desk, she told us that our travel agent booked us for all the old people tours and obviously didn’t know what she was talking about because there was no way we could get a cap for $70 an hour in Juneau. When we arrived in Juneau the taxis said right on the doors, $70 an hour! Felt like we were lied to from most of the cruise line employees. Alaska was breathtaking and so glad we went to Sitka. I had no idea Juneau was as commercialized as it was. I wouldn’t ever have to go back there. It was totally not what we were expecting. Even our family members who go on cruises to and three times a year it said it was unlike anything they had ever experienced I would not be traveling Holland America again. Read Less
5 Helpful Votes
Sail Date: June 2019
We chose Holland America and Eurodam because it was going where we wanted, when we wanted to go and we are so glad we did! This was an amazing experience. From the moment we boarded the ship until we stepped off to head home it exceeded ... Read More
We chose Holland America and Eurodam because it was going where we wanted, when we wanted to go and we are so glad we did! This was an amazing experience. From the moment we boarded the ship until we stepped off to head home it exceeded our expectations. The ship itself is just beautiful, no detail overlooked. Having never cruised before, we wanted to ensure a memorable experience and so we booked a Neptune Suite. If you can do this, I highly recommend it. The suite was gorgeous, had plenty of room for the two of us, and the "perks" that come with being in a suite are fantastic. The crew are all wonderful, full of smiles and very helpful regardless of what the question may be. We had a unique situation in that we recently lost my mother in law and she had wanted a burial at sea after being cremated. We worked with the ship prior to boarding to ensure we knew what we could expect and they were absolutely phenomenal in guiding us through the process. Once on board we worked with Inge, the Concierge in the Neptune Lounge, who made sure everything went beautifully. We cannot thank her enough for all she did. I have seen people comment about the ship vibrating, or that you can hear the engines. For those who may not quite understand, it's a moving vehicle. It is going to sway, and rumble, and vibrate. That was actually comforting to me, because if I could hear it and feel it I knew it was moving and taking us to the next amazing location. I am prone to motion sickness, so while many people say "You can't even feel it moving", yeah, you actually can and even though the crew indicated we had calm seas on this particular voyage, I did have to take Dramamine a couple times which fixed me right up. All that is left to say is thank you Holland America for making our first cruise so perfect. Read Less
4 Helpful Votes
Sail Date: January 2019
This was our 6th cruise with Holland, and we have only sailed with them. It was our first time on the Eurodam. This was a great cruise for us as it came at time when needed it most. For the most part Holland again came through with ... Read More
This was our 6th cruise with Holland, and we have only sailed with them. It was our first time on the Eurodam. This was a great cruise for us as it came at time when needed it most. For the most part Holland again came through with flying colours. Special thumbs up for the the dining room food quality, which was as good or better than any of our previous cruises. We are puzzled by some recent reviews that claim substandard food quality on the Eurodam. Service was top notch ( with a couple of exceptions hardly worth noting ) as always. ..but alas, there were a few niggly things that we feel worth noting: Internet service - it used to be that Holland had pay-as-go internet which was perfect for us because we only check our e-mails and send the odd one. Now that simple act costs $189 for 7 day trip. Decided to forgo internet and do it ashore for free...which leaves sea days as a dead zone. Reading lights - this admittedly a minor point, but the LED spot lights they installed in the cabins in place of the warm lamps they used to have, is an irritating step backward. Live music - on our first cruise back in 2008, there was a live band that played in various venues, including the Crownest, where there was a small dance floor. Holland has moved away from that...now they have the BB King Club and band, which while good, is in a dark venue that could be anywhere, and music gets repetitious after a few days. Used to be they also had a trio playing the Ocean Bar for dancing. Live music has definitely been on the downward trend over the years. Happy Hour - it used to be that most of the bars had happy hour from 4-5...including the Crownest. Back in 2008 when we started with Holland, you could go to the Crowsnest for 2for1 drinks, with a live band and watch sailaway! Now only the Ocean Bar has it from 4-5..it is crowded and noisy and we had to take our drinks elsewhere. That said, we will be sailing with Holland again without question! Read Less
6 Helpful Votes
Sail Date: December 2018
Don't understand why some many poor reviews of the Eurodam. I know everyone has their own opinion, so I will just leave it at that. We thoroughly enjoyed all aspects of our Mexican cruise on Eurodam. Embarkation took a little ... Read More
Don't understand why some many poor reviews of the Eurodam. I know everyone has their own opinion, so I will just leave it at that. We thoroughly enjoyed all aspects of our Mexican cruise on Eurodam. Embarkation took a little time, but HAL waits until all cabins are ready onboard and then lets it's guest onboard. Did not bother us in the least bit. We were on the ship by noon. This ship was updated in 2016 and it shows. We have been aboard two other times and were very happy with all of the changes. Our cabin (8121) was a very nice veranda cabin. Plenty of storage space ( and plenty of hangers). Bed and pillows were very comfortable. Our room attendants, DaNang and Nia, did an outstanding job of making sure our cabin was kept fresh everyday. Dining is a very personal thing with all guests. We felt all of the food service was exceptional. DR service was unpretentious and all food presentations were excellent. Food seasoned properly and, for the most part, served hot. As we had Select dining, we dined at several different tables with very wonderful conversational guests. Our server for a couple of the nights was Hondo. He and Evelyn, the wine steward were gracious and accomodating to all. Personally, I appreciated the fact that HAL has introduced some regional cuisine into the menus, so there were some very nice Mexican dishes. The buffet on most ships ( and we travel frequently ) has been suffering with quality levels lately. We did NOT find this aboard the Eurodam. Some people do not like that HAL serves you your food, but it doesn't bother us. The bread products on the ship were outstanding ( not good for my waistline ). Dive In serves one of the best Burgers at sea; The NY Pizza outlet serves baked to order pizzas. Again, some people are put off that the food takes time, but you get a much better product than on most other ships of this caliber. Enjoyed the production shows ( which we have seen before, but still enjoy). All of the Music walk entertainment including BB King Blues, Billboard on Board and Lincoln Center. helped make our evening very enjoyable. Actually prefer the smaller club feeling of BB King on Eurodam, as compared to the ballroom style on Koningsdam. The ports were all great. We have visited them many times in the past and are "excursioned " out. We now leave the ship, enjoy an leisurely walk and wonderful Mexican lunch, and then back on board. Highly recommend the three ports on this cruise. I will state that we love cruising from San Diego. There is so much to do here and I highly recommend that you come in at least two days early or stay after the cruise to enjoy all this city has to offer. Debarkation was very fast, with ample time to get to the airport. Thanks to the entire crew and staff of the Eurodam. We continue to enjoy our HAL cruises and look forward to being on Neiuw Statendam and Koningsdam again this next year! Read Less
4 Helpful Votes
Sail Date: November 2018
This was our 41st cruise and 10th on HAL. The ship is only about 10 years old and is very nice and well kept-up being quite clean comfortable and smooth sailing. Our only disappointment was the food in the main dining room... the ... Read More
This was our 41st cruise and 10th on HAL. The ship is only about 10 years old and is very nice and well kept-up being quite clean comfortable and smooth sailing. Our only disappointment was the food in the main dining room... the selections left much to be desired, food arrived barely warm and the meat (steak and prime rib) was never cooked as ordered (either too rare or too done), Service in the dining was spotty and ranged from poor to good, but never exceptional. Actually the Lido had a much better selection, food was always hot and was better prepared. Dive-In and Pizza were not worth waiting for. All in all we did have a very nice cruise except for the above and we hope that HAL will do better in the future. I think that Master Chef Rudi wold not be too pleased with the lowering of HAL's food over the past several cruises. However I feel that we will still sail with HAL as we prefer sailing from San Diego and not Los Angeles (we live in Arizona and do not fly any more). Read Less
21 Helpful Votes
Sail Date: November 2018
Holland America provided the very worst guest experience of any cruise line we have sailed with (Carnival, Celebrity and Princess). There is something strange going on with the Eurodam's management. We can't quite put our fingers ... Read More
Holland America provided the very worst guest experience of any cruise line we have sailed with (Carnival, Celebrity and Princess). There is something strange going on with the Eurodam's management. We can't quite put our fingers on it, but the onboard staff are indifferent and disconnected. They are mostly flat and expressionless. With rare exception (the lovely married couple on the Ocean level), the Eurodam team appears to be largely unconcerned for guest comfort and satisfaction. Why is this not PRIORITY #1? And why are the staff so miserable?? Many told us they couldn't wait to get off the ship! We realize the ship is older and doesn't have all the bells and whistles that more modern ships have. However, we feel this can be overcome with creative programming and bright smiles. The Bon Voyage party, for example, was nothing more than a fruity drink. No live music, no streamers, no attempt to excite and impress incoming guests. Our first dinner took almost 3-hours. Breakfast in the dining room was blah and the service veeerrry slow. Eventually, we gave up on the dining room and opted for the Lido buffet but the offerings were repetitive and predictable with no pride in presentation or service. The seared Ahi salad was especially awful, bits of fishy, over-cooked, cold, brown chunks of chewy yuckiness. But most importantly, where are the smiles Eurodam?? We learned that the front desk and room service phones are automatically routed to an answering system/recording. Many times we were on hold for ages or received no answer at all. Requests for ice service in the cabin went unaswered multiple times. A quesadilla and chicken soup arrived cold, greasy and over salted to the point of being inedible. Similarly, we sat on the Lido Deck one afternoon for over an hour before anyone approached us to ask if we needed anything. And we gave plenty of indication that we DID want assistance - by making eye contact, waving a hand in the air, etc. Disembarkation was terribly disappointing. How about a thank you? A kind word or gesture? You know a vacation has been a total failure when you can't wait for it to be over. Instead of dying to travel with Holland America again, we feel ripped off, used and in need of a true getaway experience. The guests are so bored out of their minds with nothing to do for 3-days at sea besides drink and gamble. This makes for a rather poor cruise. Get creative with programming - poolside games, guest competitions, more interactive education programming that's not a constant pounding of buy this. And buy this. And buy this too. Same goes for the daily publications. They read more like an obituary than a daily schedule of offerings. But with no fun going on, lack of creativity and failure to focus on THE GUEST EXPERIENCE, it is hard to make the onslaught of sales flyers exciting too. Will not return. And we got overcharged for several items that we now get to spend the next few days on the phone correcting. Extremely unhappy are we! We have already shared our experience with our travel agent and fully intend to post these same comments across multiple online media outlets. Yes, that's how strongly we feel about the whole Holland America cruise experience. Very, very bad indeed. Read Less
21 Helpful Votes
Sail Date: September 2018
When I was 17 I did a road trip from British Columbia to Southern Alaska. It was the best trip I had ever been on. The scenery, the wildlife, and the splendor of it all took my breath away. I did not think anything could top that ... Read More
When I was 17 I did a road trip from British Columbia to Southern Alaska. It was the best trip I had ever been on. The scenery, the wildlife, and the splendor of it all took my breath away. I did not think anything could top that experience. Then I booked with Holland America and the adventure was better than I remembered. Embarkation. You are given an assigned time to arrive at the port in Seattle. Ours was 1pm so like all good travelers we arrived at 11:45. I did think it would take us longer to get there but this was fine. Having cruised four previous times I knew what to expect. Hurry and wait to drop off luggage, hurry up to wait in line to pass through security, hurry up to get in line to check in, wait for a few hours in a waiting room. Take the eternal walk to get on board, go to Lido deck and eat for four hours and then go to room to wait for your luggage. Yeah, I have played this game before and this time...was an exception. We dropped off our luggage straight away, no line at all. Then we went to security and... no line at all, got in line to check in and get our key. That took forever at about 3 to 5 minutes to get up there and 3 to 5 minutes to get processed. The they gave us free cookies and water which I had to eat while walking on to the ship. Wait did I skip the waiting room part? Oh, wait there was none, we got our key and went on board. 20 minutes after getting out of the Uber we were on the ship. On the ship an elevator was standing by and we were directed to the buff... wait not the buffet but our stateroom. It was 1215 and we were walking to our ready stateroom. We met our cabin steward and sat down wondering...what do we do now. Well first we unpack. Our luggage arrived 5 minutes after we did. Then we went to the buffet to eat some of the best meals at sea. The Cabin Standard industry sized veranda with a 45-inch TV. So, we could watch it and enjoy it. It was loaded with some great new and a little older movies and live TV. The bed was firm and comfortable. There was a bathtub but for a 6'2" guy it was a bit tight and smaller than what is at home. The linens and fluffy stuff was soft and nice. There were plenty of outlets and enough closet space for our clothes, shoes and Jacket. On our way up the weather was rocky but we love that because it helps us sleep. The rocking was gentle and not jolting at all. The veranda came with the usual appointments and was the same size as other ships. The Food The food was a cut above. There was a unique combination of standard fair, fancy, and really fancy. It was all well prepared and very good. Even the Buffet which can many times get stale and feel second rate was fresh and changing. The pizza was worth the wait and was delicious. Tea time at 3pm was amazing with many pastry's and other delicious snacks. Also, the chocolate event on deck two was a blast. Entertainment Was sparse. Almost every day we were in some port or some location so the need to entertain people on board with exciting activities was less. Not to mention it is a senor crowd and that limits the options available of activities to do. The activities there are, are very enriching, fun, and amazing. I was never bored but very relaxed. The wine tasting, bar hop, mixology class, etc were fantastic. The jewel of the trip was the orchestra that played classical music every night and the jazz club that got people dancing and singing till late in the night. The piano bars were very nice as well and a lot of fun to be in. Glacier Bay The benefit of a veranda, when it is 45 F outside is that between great shots and scenery is you watch movies in you cabin. The balcony offered timeless views and warmth. Whale watching, glacier and wilderness tour in Juneau This was a great investment. We had the wonderful captain Buck who found us orcas and humpbacks. Also provided insight into the local history along the way. The Glacier was amazing and awe inspiring to look at. We saw other amazing scenery of the area and it was a wonderful day. The Towns All the towns had the requisite tourist shops that you see on any other cruise ever. Juneau being the capital had interesting history and nature, especially the mines. Sitka had an old Russian Church and stores. Kechihan was the most interesting town with Creek St houses (brothels) being a very interesting history, as well as the totem poles and other sights to see. At the port BE ON TIME. They tell you be back at 12:30 PM. They must leave at that time to make it to Victoria on time. We saw 5 people get to the dock after the gang plank was removed and we were sailing away. A missed boat can cost you between $1,500 to $2,000 in extra costs. Did not get off at Victoria. just not enough time and you arrive at 7PM leave at 11:30 PM. The Ship The ship with its covered pool, fantastic fitness room, great food, and super staff was the best I had ever been on. I do look forward to going back, maybe to the Mexican Riviera. Tip: If you go on a cruise at the end of the season, the clearance sails are superb. I got a very nice coat for $15, and other items were 75%$ off. Jewelry related to Alaska was also super discounted (This was true onshore as well). Disembarkation Was as fast as embarkation, we left at 8:50 AM and was in the Uber at 9:10 AM Read Less
6 Helpful Votes
Sail Date: September 2018
Dining - Lido is standard buffet style, always good, sometimes great. Loved the fact that they handle most of the food for you. Embarkation - Very easy, we were in our room within 30 minutes of starting the process. Music - the piano ... Read More
Dining - Lido is standard buffet style, always good, sometimes great. Loved the fact that they handle most of the food for you. Embarkation - Very easy, we were in our room within 30 minutes of starting the process. Music - the piano players were pretty good, it was always packed when we were down there. BB King club was a little past my bedtime, so we ended up walking by it on the way to bed, but what we heard was good. Loved the Lincoln Center musicians. Excursions - we only did one, in Juneau. We did the Mendenhall River Float, and it was amazing. We had Carolina as our guide, and she was extremely knowledgeable about the area, and kept a smile on her face the whole time she was rowing. The river float does go past some houses, but it didn't detract at all from the experience, as the guide was able to pass along information about the housing, and how development has impacted the river, and how the river is taking it back a little at a time. Cabin - We were in 6053, and it was a great location. The cabin was clean, well set up, and our stewards were on the spot. Thermal suite pass - worth EVERY penny. One time there were 3 other people in it with us, otherwise it was just the 2 of us. We were able to relax and recharge, use the ceramic heated loungers, and could have spent the whole cruise in there. Disembarkation - worst part of the cruise. It was slow, and I don't stand in lines well. Thank goodness my luggage is bright orange, as we were able to pick it out easily once in the terminal. Read Less
8 Helpful Votes
Sail Date: September 2018
We selected the Seattle to Alaska cruise for a special birthday. Four of us traveled together -- my husband and I and my parents. Holland America was not the cheapest, but had reasonably good reviews and a great route -- Sitka, Juneau, ... Read More
We selected the Seattle to Alaska cruise for a special birthday. Four of us traveled together -- my husband and I and my parents. Holland America was not the cheapest, but had reasonably good reviews and a great route -- Sitka, Juneau, Ketchikan, Victoria. We arrived late in the boarding window, so embarkation was easy. But, that's where the positive part of the experience ended. Our room was a nightmare. Although we paid a substantial amount to upgrade our room (to veranda, high floor, quiet location), our room was directly below the buffet. We had a ridiculous and stressful amount of noise -- pounding, rolling carts, etc -- from 6 am to midnight. We were finally moved after FOUR nights into a beautiful suite room but the thermostat was broken and we had cold air blowing on the bed for two nights. My parents' room was adjacent to another room where they were doing construction. The buffet food was mediocre. The dining room food was worse -- so bad that we stopped eating in there after two nights. We purchased one excursion but it was incredibly overpriced for the experience. We worked with the guest services staff during and after our stay. They were impatient, rude (and maybe overwhelmed since there seemed to be many unhappy customers on board) and clearly not interested in working to make us want to ever try Holland America again. For 6 really bad nights in our room, we received a $300 credit, and nothing more. My parents also received a credit but should have been offered a new cruise. We don't recommend Holland America and will not sail with any ship under the Carnival Cruise Lines umbrella. Read Less
4 Helpful Votes
Sail Date: June 2018
CRUISED TO ALASKA - SIGNATURE SUITE 10005 This was a terrific experience all around! Embarked at Pier 91 in Seattle. Arrived by hired car (cheaper than a cab) around 12:15p...processed through and on the ship in under 20 minutes! ... Read More
CRUISED TO ALASKA - SIGNATURE SUITE 10005 This was a terrific experience all around! Embarked at Pier 91 in Seattle. Arrived by hired car (cheaper than a cab) around 12:15p...processed through and on the ship in under 20 minutes! Fast and friendly at every point. The ship was elegant and very much geared to the older crowd. We selected the Signature Spa Suite -- the room was VERY LARGE (see pics) and very comfortable. The room was different than described (jetted tub removed during renovations in 2017?) - but close to 450 sq ft...my estimate. Highly recommend the Panorama Deck - (10) - low traffic (not a lot of Staterooms) and easy staircase access to the Observation Deck (11) above - particularly the bar/coffee bar. (We got the drink packages and enjoyed a lot of cappuccinos and beers!) The Tamarind Restaurant was our favorite (went 2x) and service was fantastic. Food generally was VERY good in every venue...and nice variety at Lido Buffett. We went to the America Test Kitchen shows and the evening entertainment (Magic Show; comic; small orchestra)...enjoyed them all. The service by the staff was 10 out of 10 in every venue...stewards; help desk; dining...all top notch. Excursions were all exceptional as well. Felt like money well spent throughout! Read Less
3 Helpful Votes
Sail Date: May 2018
Second Alaska cruise with friends who had never been before. Have sailed on the Eurodam five times in the last eight years and was excited to see that the common areas had been refreshed and repurposed to keep up with the times. Cabins ... Read More
Second Alaska cruise with friends who had never been before. Have sailed on the Eurodam five times in the last eight years and was excited to see that the common areas had been refreshed and repurposed to keep up with the times. Cabins have not been updated and furniture is showing a lot of wear and the "Mariner" bedding is old and uncomfortable. Embarkation and debarkation a breeze. Port to airport luggage program is wonderful! Service in the dining room is haphazard and since we had anytime dining, the caliber of service changed with each new table. The changes in the Crows Nest are beautiful, but I miss the happy hour in that venue during sailway with its 2 for one drinks and accompanying hot appetizers. Wifi and drink packages seem cumbersome and expensive. Last sailed with Celebrity which "bundles" drinks, wifi, gratuities and shipboard credit in a one package. Read Less
4 Helpful Votes
Sail Date: May 2018
My girlfriend, who had been on a cruise before, wanted to treat me to a cruise for my birthday, so we decided that we wanted something relaxing. the ms Eurodam was exactly what we were looking for and more. There were plenty of ... Read More
My girlfriend, who had been on a cruise before, wanted to treat me to a cruise for my birthday, so we decided that we wanted something relaxing. the ms Eurodam was exactly what we were looking for and more. There were plenty of opportunities to relax, and just enough high energy environments to not overpower the overall feel of the ship. We went to few trivia events, had dinner at the Pinnacle Grill, the Tamarind, and The Diner, and tried the buffet a few times. We sunbathed by the pool (it was 84 degrees in Vancouver B.C.!), danced at BB King's All stars, and watched dueling pianos. We honestly drank far too much a couple times, but a quick call for room service provided us with some food and juice to help prevent hangovers. Our cruise through the passage wound up changing to a cruise up and back down the passage, with a detour through a route the ship had not been on before, which provided a brief view of whales and stunning views of the Inner Passage. I would absolutely recommend this cruise to anyone looking to try out cruising for the first time, or anyone who is just looking for a quick cruise out of Seattle. The crew was amazing, our room attendants always remembered our names (even when we were boarding after Vancouver, our room attendant was going ashore and addressed us by name), the assistant cruise director (goes by the nickname Faz) took time out of his day to sit with us for approximately 40 minutes just to chat because we had a lot of different questions, and he never seemed irritated to be there. Honestly, if I could give more than 5 stars, I would. Being aboard the ms Eurodam made any stress I may have had in my life disappear entirely. I was able to fully enjoy relaxing during this trip. It's not a trip for most kids, however the ones that were on board were very well behaved, and coming from someone not fond of kids, they were not a bother at all. Read Less
5 Helpful Votes
Sail Date: April 2018
Panama Canal was on our bucket list, so we were really looking forward to this cruise. It's our third cruise with Holland America and the other two were perfect. Sadly, this was not the case for this cruise. I would definitely go ... Read More
Panama Canal was on our bucket list, so we were really looking forward to this cruise. It's our third cruise with Holland America and the other two were perfect. Sadly, this was not the case for this cruise. I would definitely go with another cruise/ship line. We had a balcony which was great for the canal portion. The drapes in the cabin were shabby and it took 4 days to fix curtain pull. We had fiberglass blowing out of the vent in the bathroom for 2 days. We lost the use of our toilet for one afternoon! The food was OK in dining room and service very very slow. A lot of lukewarm food. Ran out of our choice of red wine on our wine package so they substituted a cheaper red!! Wine manager said he didn't think that many people would order that wine ! Ran out of after dinner ginger the 3rd day of a 17 day cruise! Water dripping a lot in cafe lines; some table blocked off re dripping water from ceiling. The entertainment was just OK, but bar entertainment was great. Not a lot of activities on board unless you like cooking class and tea every afternoon. They were also varishing the decks everyday (so walking path blocked off each day) and once we had to leave our room because of the smell. They just said give them about 4 hours and they'll stop painting around our room. Front & rear camera was so dirty couldn't see. The shop (yes, only one) was a joke-very boring stuff and usual watches. This was the cruises reply to our concerns: We are grateful that you have shared your thoughts and observations with us, such as the condition and plumbing issues in your stateroom, the odor from maintenance work near your stateroom, the quality of the food served, and the availability of wine on board. We take your input very seriously and have made all appropriate senior management aware of your concerns and experiences for their review, consideration in future planning, and corrective action as necessary. If there is anything additional you would like to discuss with us or follow up on, please feel free to contact our Guest Relations team directly; you may reach us by email at guestrelations@hollandamerica.com or by phone at 1-800-599-8256. We thank you for your loyal patronage, and do hope to welcome you both back on board in the near future. Best regards, I feel this was just a standard reply with no recourse or compensation . Very disappointed with Holland America customer service Read Less
2 Helpful Votes
Sail Date: March 2018
My wife and her parents had experience with Holland America. I decided to travel with HAL's Zuiderdam on our honeymoon 10 years ago. Loved it so much we celebrated our 10th anniversary with HAL as well. I had been worried because of ... Read More
My wife and her parents had experience with Holland America. I decided to travel with HAL's Zuiderdam on our honeymoon 10 years ago. Loved it so much we celebrated our 10th anniversary with HAL as well. I had been worried because of some of the negative reviews. But upon boarding the Eurodam I was quickly put at ease. Everything is just like I remember. A great ship, great service, great food, and great entertainment and activities. The only negative is that you have to pay for pop, which can add up, and everyone over 21 in each stateroom has to purchase the same beverage package. I drink more than my wife but she had to purchase the same package and we definitely lost money on that deal. The cabin was the perfect size. Was pleasantly surprised to find all the on demand TV shows, movies and live TV available. I must also mention Captain Eric made a great decision due to poor docking conditions at a port. We were supposed to visit the Dominican Republic and Puerto Rico. But due to the storm in the northeast, the water in the Caribbean was too choppy and we could not port at the Dominican Republic, giving us an extra day at sea. We were scheduled to be in San Juan the next day, but there was no guarantee the port would be open. Instead of risking that and facing another at sea day, Captain Eric secured a spot at St. Thomas. Good call as San Juan remained closed. As far as entertainment goes, the shows were bad. However the comedian, juggler and BB King All-Star Band were fantastic. The dueling pianos at the Billboard Onboard were a lot of fun. Also, the Lincoln Center Stage musicians were incredible. Foodwise, everything was amazing. HAL changed the buffet procedure from self-serve to being served by the staff, but that wasn't a huge inconvenience. We still got as much of whatever we wanted. Some things were still self serve. The sailing wasn't as smooth as I would have liked, but there is nothing that can be done about that because of the storm in the northeast. Also, HAL is not just for senior citizens anymore. I will guess it was 60 percent folks 60 and older, but there were plenty of younger people and families so it didn't feel like I was on a geriatric special. I wouldn't hesitate to bring my kids, both of whom are under 10. Read Less
3 Helpful Votes
Sail Date: February 2018
For the first time during 34 Holland America Line (HAL) cruises, we were disappointed. If our next HAL cruise is this bad, we'll adjust how we use our retired travel budget accordingly. Main Dining Room dinner menu selections ... Read More
For the first time during 34 Holland America Line (HAL) cruises, we were disappointed. If our next HAL cruise is this bad, we'll adjust how we use our retired travel budget accordingly. Main Dining Room dinner menu selections included cheap never-heard-of beef steaks. Pork Belly was on the menu twice! The NY Strip was tasteless, and the prime rib full of gristle. If we have to eat in the extra-cost Pinnacle for decent meat, we'll find another line! Gala Night Lobster, and fish selections, were generally good. Breakfast and lunch were fine. Became a (highest) 5-Star Mariner during the cruise. The only recognition was a lapel pin we almost missed our last night found in our stateroom mailbox. Stateroom TV broke, finally reset by a tech 3 hours later after we missed the evening news. Closet door was broke and never fixed. Our balcony remained filthy with ingrained floor grime, dirty plastic under the railing, and nasty chairs. However the Indonesian dining and stateroom stewards were exceptional as they always have been since we started HAL in 2002. The hardest working crew on the boat! Half Moon Cay, HAL's once pristine private island experience, was crowded with dirty sand and water from HAL's two largest ships anchored the same day depositing perhaps 4,500 people ashore all at once. Great money-maker for Carnival Corp. Seems like HAL has cheapened dinner food while we're nickel-dimed to death trapped trying to run up on-board charges as much as possible. Lack of maintaining outside rattling private balcony walls required our own ingenuity to keep them quiet so we could sleep at night. Carnival Corp. bean counters have forgotten we pay a HAL cruise fare for basic services, good food and a quiet, comfortable room. They must understand shareholders and executive salary priorities must come AFTER those of us who produce the revenue! Read Less
2 Helpful Votes
Sail Date: February 2018
We enjoyed our third cruise with the Holland America Line. The embarkation has been streamlined greatly and we were on the ship in record time. We did, however, ensure we were at the port early. We really enjoyed the food. It was fresh ... Read More
We enjoyed our third cruise with the Holland America Line. The embarkation has been streamlined greatly and we were on the ship in record time. We did, however, ensure we were at the port early. We really enjoyed the food. It was fresh and delicious and the variety was splendid. The dining room excelled as usual. The food arrived for our table of 8, quickly and beautifully presented. We tried the Tamarind and it was spectacular!! The entertainment aboard this ship seemed not quite as good as usual and there was only one crew show. Unfortunately it was at 11 pm so it was very poorly attended. We were on the Eurodam's sister ship the Nieuw Amsterdam two years ago and not only was the entertainment much better, there were two crew shows which took place in the afternoon. We were told this is up the cruise director's discretion. The ship was absolutely beautiful and our cabin stewards were first rate. We were not impressed with the lax no smoking policy. There is a designated space on the Seaview bar area that allows smoking. However the smokers of the e cigarettes smoked wherever they chose to do so. Not pleasant. But Holland America overall remains my favorite cruise line and mainly it's the crew who bring me back again and again. The Indonesians and Filipinos are the friendliest people in the world and the most hard working. The ports of call were excellent and the caliber of the shore excursions were also excellent. Read Less
4 Helpful Votes
Sail Date: January 2018
Pros: Balcony cabins were HUGE with Flat Screen, Tons of Free Movies, Couch & Full Bath Super comfy beds Great Main Stage Entertainment (though the shows were only 30-45 minutes long) Exceptional Music provided by dueling ... Read More
Pros: Balcony cabins were HUGE with Flat Screen, Tons of Free Movies, Couch & Full Bath Super comfy beds Great Main Stage Entertainment (though the shows were only 30-45 minutes long) Exceptional Music provided by dueling pianists across from the casino at night Super Clean Everywhere & Excellent Food & Staff Delicious Menu Choices in Main Dining with Lots of Variety Every Night Cons: Cabin #8139 was below the Buffet Eating Area (Lido) so you heard chairs scraping above you all morning and late into the night. Pictures taken by the ship were VERY expensive i.e. $3100 was quoted for one photo session No couch-type chairs on deck - only cheap uncomfortable ones unless you paid more money for private cabanas. Worth Noting: You are asked to wear long pants to dinner every night but the first one. 2 formal nights require button down shirts and slacks for men. Hard to find excursion information on board - decide BEFORE you go and do you research ahead of time. Much Older Crowd. We were the babies on board and we are 46 :) Ports: We love beaches and stay away from most excursions. Amber Cove Dominican Republic: Walked past everything out to the street & got a Taxi for $40 to take us Down to the Fort and to Cosita Rica Beach for several hours. It was beautiful and worth every penny. No snorkeling here. San Juan Puerto Rico: Took a Taxi for $20 each way to Alambique Beach - absolutely beautiful but no snorkeling here either. St. Martin: Airport Experience & Snorkeling Tour was a waste of time and money - nothing worth seeing at all at the airport and no good or interesting sea life. Half Moon Cay: PERFECT PERFECT PERFECT beach but not great snorkeling. Sand was SOFT and FINE and the ocean was warm - wish we could stay there FOREVER! Read Less
Sail Date: January 2018
sorry for us bad English we are a 4 star Mariner , we had a combination of 3 cruises : 55 days. Like usual : we take also lunch and diner in the Lido : perfect also the service. Big complaint : the music on the Lido decks was ... Read More
sorry for us bad English we are a 4 star Mariner , we had a combination of 3 cruises : 55 days. Like usual : we take also lunch and diner in the Lido : perfect also the service. Big complaint : the music on the Lido decks was TERRIBLE : too loud , bad choice , al the weeks the same music(?) : we have done many complaints without any result. On this decks not possible to read a book , to relax. Excursions ; like usual : to much expansive + too many ships in the same ports. In the Cayman Islands : SIX big ships = 20.000 passengers !! In the Bahamas : three ships - we had to wait one hour in fulll sun for our bus ! In Half Moon Cay : two HAL ships ; - first visite = Eurodam + Veendam - second visite = Eurodam + Koningsdam More than 4000 people for a Barbecue !!!!! Shows : very poor ! Read Less
2 Helpful Votes
Sail Date: December 2017
We chose it for the ship, service, and ports! We loved our Eurodam cruise last year , and many of the ship’s features such as high tea,great anytime dining,late shows, large flat screen tv with latest free movies, lovely promenade deck, ... Read More
We chose it for the ship, service, and ports! We loved our Eurodam cruise last year , and many of the ship’s features such as high tea,great anytime dining,late shows, large flat screen tv with latest free movies, lovely promenade deck, great back pool, and delicious food! We liked the ports which required minimum walking to be at a beautiful beach and the incredible barbecue at their private island! The service on this ship is second to none! I wished this time that there had been a quiet band corner playing more often ,where we could sit and relax, as the fantastic piano bar duo were right beside the open concept casino ,which needless to say, was very noisy! They serve tender beef with expensive cuts, and surf and turf night is standard fare on formal night! Some lines are charging now for lobster! Also, the high tea in the Atrium is a treat and free! They really have a good set up for anytime dining , and we were seated quickly ! Also , they have a later show so you don’t feel rushed with dinner to get to it! The back pool is never crowded either! There’s always available loungers! Read Less
4 Helpful Votes
Sail Date: December 2017
Wife and I cruised from 12/10-17 on the Eurodam. The vacation was just perfect start to finish. The ship was clean and well kept. Our cabin 4166 was the best verandah on the ship. Why? Two reasons: 1 - The balcony was double-wide giving ... Read More
Wife and I cruised from 12/10-17 on the Eurodam. The vacation was just perfect start to finish. The ship was clean and well kept. Our cabin 4166 was the best verandah on the ship. Why? Two reasons: 1 - The balcony was double-wide giving us more space and better views. 2 - The shower was incredibly powerful, much stronger than what we had on the Zaandam a few months ago. Dining was fabulous as always. Meals in the dining room ranged from very good to spectacular. Lido food was good but service there was uneven. This was the only area on the entire ship where the service did not meet high standards. They just need more people in there. Room steward was great. Room service was great (although a little early at times). DIning room service was great. The highlight of the ship was the BB King's Blues Club. Outside of true touring bands (like U2, The Who), this was the best live music I have ever experienced. Each musician was very talented and they played well together. Song choices were very good, atmophere was great, and the room just rocked. If you are a fan of live music, especially blues and blues-rock, choose a ship with the BB King's Blues Club. They were that good. Lincoln Center Stage performers were talented as well. Great classical music if that's your thing. The Eurodam Performers were good, The Band was so-so. We didn't listen to Billboard On Board enough to rate them, just not our style. Why did we choose this cruise? We got a great rate on dates we could travel to a warm climate. We also got a cheap upgrade from interior to balcony. I would not recommend HAL to families with children. There were very few children on board and few activities catered to them. However, if you are a couple, especially an older one, this line will work for you. Read Less
4 Helpful Votes
Sail Date: December 2017
Eurodam Review My wife and I decided we needed a little break before the Christmas rush and the Eurodam was our ship of choice this time. We had previously sailed on this ship seven years ago and I was curious to see what has changed ... Read More
Eurodam Review My wife and I decided we needed a little break before the Christmas rush and the Eurodam was our ship of choice this time. We had previously sailed on this ship seven years ago and I was curious to see what has changed onboard in that time. We are avid cruisers with 20+ cruises under our belt and now six on Holland America. The good things first: I love the general layout of the ship. Classic cruise ship look with a proper promenade deck for nice evening strolls after dinner or a nice quiet place to enjoy a book in the fresh air. Medium sized ship so it is easy to get anywhere onboard in five minutes without needing a jet pack. A covered pool and an adults only pool. Nice neutral décor and the deepest balcony we have ever had (cabin 8088). You can sit side by side facing out toward the sea in the fully reclining lounge chairs and still have room to spare. The food in the dining room was as good as any of the previous cruises that we enjoyed. Having real ice cream with waffle cones and not that extruded frozen flavoured water is a nice touch. Now the not so good: the bed was very uncomfortable. Hard but with no support. I would ask your cabin steward for one of those egg crate foam as soon as you board because they will run out pretty quickly. Probably the worst layout of a buffet. The other cruise lines have figured out how to maintain proper food safety and still make it self serve. Having to have a staff member put your food on the plate really defeats the idea of a buffet and really slows it down (try making a taco when you have to instruct the server for each ingredient). Speaking of bad designs, the two alternative dining options for lunch that don't have a premium fee, are the Dive-In (serving hotdogs and quite good burgers and fries) and New York Pizza. You order your food and then you are handed one of those restaurant pagers. Your food will be ready in twenty minutes to a half an hour. If you are coming back on board from an excursion or have been enjoying the pool and just want something quick, well you are out of luck. One last gripe, our first port of call was Half Moon Cay. I always enjoy these private island ports as the beach day, but the on shore BBQ is really quite awful. The burgers were cold (actually every hot food was) and the buns were as stale as anything I have ever seen. Pity as they started out as a nice brioche bun before they were assembled way earlier and placed under heat lamps to turn into fossils. Maybe that is one of the reasons why they don't cook the burgers in bulk at the Dive-In. The last gripe is more of an industry wide issue. The lowering of the included amenities. What was once included in your cruise fare is now an extra (and sometimes an exorbitant extra) from the free room service being severely truncated (at least there is still some no fee room service on HAL, some other lines have eliminated any no extra charge room service) to charging $5 for a $1 bottle of water for my c-pap machine that used to be provided at no cost. One good thing that HAL has over Princess etal is the fee for the specialty restaurants is quite reasonable if you dine early in the cruise. The Pinnacle Grill was advertised in the daily planner for $10 on the first two nights and rose to $35 later on. Our ports of call were the aforementioned Half Moon Cay, Ocho Rios Jamaica, Georgetown Grand Cayman Island and Key West Fl. Ocho Rios is not one of the better Caribbean ports. Besides going to Duns river falls (over priced and over rated) there is not much in the port that stands out as a must do. The shopping is sub par for those so inclined, with only the same stores that are in every other port or really low end souvenir shops. If you decide to just walk around or walk to town from the port, you will be constantly be pestered by the cabs to drive you somewhere. If you decide to use a cab (there are not too many close places they can take you, or take an excursion for that matter) you will be taken to the cheesiest low rent shopping area. That store complex must spend quite a bit to get every bus and cab to funnel their fares there. My wife who normally enjoys going through the shops, couldn't be bothered getting off the ship. Our next port of call was Georgetown Grand Cayman. This port is good if you like to snorkel or to see the most western shopping area of the Caribbean. I have been told that the prices are high in this port though. If you just want to enjoy the water, seven mile beach is only $2.50 US away by public transit. Or you can walk there in about 20 minutes. Be warned that this is a popular port of call for the cruise lines (there were 7 ships at anchor when we were there) and the beach can get crowded. I found a nice public park with a small beach and good snorkeling (that the locals go to apparently), about two miles out of town. Instead of turning left when you leave the tender drop off point, turn right and follow the road to Smiths Cove (that’s what the locals called it, the park has another name but I didn't write it down). It is right across the road from a large estate home that really stands out if you need another reference. Our last port was Key West. There is not much to say other than you can find something to do while on shore. There is a little of everything for you to do. The last thing is somehow HAL can't seem to figure out disembarkation. Not sure why but everytime you leave HAL ships we always end up lined up in the hallway waiting to get off then a large line to get through customs. I know it can be done more efficiently as Princess/ Royal Caribbean/ Carnival Etc. seem to get you off without having to stand around in lines. I don't want it thought that we didn't enjoy our cruise because we did, and would cruise on HAL again. I just wanted to point out the minor deficiencies. Read Less
4 Helpful Votes
Sail Date: September 2017
This was our first Alaska Cruise, and our 2nd cruise altogether. I chose Holland as I have had previous family and friends use Holland and express how good they are. They were not wrong. From the ease of embarkation to boarding the ship ... Read More
This was our first Alaska Cruise, and our 2nd cruise altogether. I chose Holland as I have had previous family and friends use Holland and express how good they are. They were not wrong. From the ease of embarkation to boarding the ship and finding our room was 20 minutes tops. We had a balcony room on level 6 and it had plenty of room for storage, clothing and was nice and clean. Our main room steward introduced himself and I asked if we could have an extra pillow and some blankets for the balcony. I had them in minutes. we used the room service feature several times, including the morning of disembarkation ( I highly recommend you do that. We never had a problem with any of the service on the ship. Everyone was extremely helpful and happy while doing it, which made for a very pleasant experience. We ate at the MDR sometimes with others, sometimes we choose to eat by ourselves. We tried Pinnacle and Tamarind, both were very good. The Lido buffet was great for lunch and we were lazy and had dinner there one night as well. The Dive-in Burgers were good and the Pizza joint hit the spot as well. No complaints about the food. The entertainment on board was good. we enjoyed Bingo and Trivia a few times, and love the Music Walk at night. We enjoyed great weather the majority of the trip. Glacier Bay was definitely the highlight, as was the Dutch Pea Soup they served to keep you warm,,,yum! Ketchikan was delightful and I wished we had more time at this port, we missed a lot. We were not even off the boat before we decided we would be coming back to Alaska and we will do it with Holland ! Read Less
18 Helpful Votes
Sail Date: June 2017
Most items associated with our cruise were wonderful. Our state room (verandah) was very nice and our room steward was great. The views were incredible and overall experience was good. There were however several concerning items. Our ... Read More
Most items associated with our cruise were wonderful. Our state room (verandah) was very nice and our room steward was great. The views were incredible and overall experience was good. There were however several concerning items. Our servers in the main dining were not at all interactive. I ordered iced tea to go with my dinner and it arrived shortly after my dessert (about 45 minutes after ordering) and it was comical to see. It appeared to be about 1 teaspoon of tea diluted in an entire glass of water. Our server never spoke one word to us other than to ask for our order. That was the first night. We went back for the Gala Night (coat and tie & nice dress for my wife) expecting a nice evening. Only slightly better than the previous night. Once again our server did not speak a single word other than to ask what we wanted. Very disappointing. We skipped the dining the rest of the cruise and just ate at the buffet. No point in getting dressed up after one bad night and one mediocre night. The buffet was mostly good but we experienced one very bad part. One night they were carving and serving cooked meat (roast pork) on the same board they were cutting raw beef to be place on the grill behind the preparer. I have a picture but can't find where I can post it here. I took the picture to customer relations and they said it was not a problem to prepare that way. WOW! I took the picture to the main chef on duty that night and he said that clearly was not allowed. However 30 minutes later the beef had been taken off but they were still carving the pork on the same board and serving it. The entertainment was good especially the chamber music. We attended an art auction (first time for us) and bought a couple pieces. We attended the final auction as well where a door prize was promised ($500 voucher to be used on art). Very little was bought at the last auction so they did not give away the door prize. Very deceitful. The only other cruise we have taken is a Disney Cruise and the Holland America staff could definitely take some lessons from the Disney Cruise. There is no comparison regarding the level of service. I wrote virtually this same review to Holland America and left with Guest Relations while still on board and as of yet have not heard anything from them at all. Read Less
17 Helpful Votes
Sail Date: June 2017
Beautiful cruise through Alaska and Glacier Bay. I couldn't find one staff member that wasn't cheery, helpful and amazing at each turn. Always greeting you with a good morning, afternoon or evening when passing any staff ... Read More
Beautiful cruise through Alaska and Glacier Bay. I couldn't find one staff member that wasn't cheery, helpful and amazing at each turn. Always greeting you with a good morning, afternoon or evening when passing any staff member. Don't miss the piano players in the Billboard club. They play off of each other very well. They do 3 shows each night with changing themes. Great way to spend the evening with a cocktail and good music. Casino is pretty tight on the slot machines, stick to the card tables and you will be alright. We noticed the dining room and the buffet have similar menus so if you don't feel like getting dressed up, you can hit the buffet in your shorts and t-shirts. Don't forget to try the pizza place on the back of deck 9, it is worth the 15 minute wait and the burger joint on the front of deck 9 closes early so plan on grabbing lunch there a day or two it was delicious. Tip: if you buy the $100 beverage cards whatever you don't use will get refunded back to you. (wish we would have know this, we probably could have not been so hung over when we arrived back in Seattle ;) Read Less
5 Helpful Votes
Sail Date: May 2017
Ship was smaller than the usual but I knew that beforehand. Also a little older but still we were happy with it. We had a balcony cabin on deck 10, great views from it, but to walk across the deck from one end to another you had to go ... Read More
Ship was smaller than the usual but I knew that beforehand. Also a little older but still we were happy with it. We had a balcony cabin on deck 10, great views from it, but to walk across the deck from one end to another you had to go outside on deck 10 which I didn't really like. Food was good, better than some cruises I've been on. We had anytime dining and we never had to wait for a table. Staff was great, everyone friendly and helpful. The entertainment at night was average, I have seen much better but this is a smaller ship so I think that may go with the territory. There were things going on during the day but not as many as on previous cruises. The itinerary was good, which it stayed longer in some of the ports. First time though on HAL and would go again. Read Less
Eurodam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 4.1
Entertainment 4.5 3.7
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.0
Family 3.5 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 3.7
Service 4.5 4.4
Value For Money 4.5 4.0
Rates 4.0 4.2

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