10 Holland America Eurodam Panama Canal & Central America Cruise Reviews

We did the 20 day cruise from Fort Lauderdale to Seattle. The ship was excellent. there were a few minor issues but overall it was great. We had an inside cabin, on deck 6, that was rather small, but we do not spend much time in our ... Read More
We did the 20 day cruise from Fort Lauderdale to Seattle. The ship was excellent. there were a few minor issues but overall it was great. We had an inside cabin, on deck 6, that was rather small, but we do not spend much time in our cabin, and at half the price of a balcony, was fine. the service and food was very good. where HAL suffered was in the entertainment area. I realize that HAL caters to an older clientele. but some sea days were really void of any real activities. Once we hit Mexico the Mexican Ambassadors were great! They danced, sang, did crafts, and lectures. This is what HAL should concentrate on. We really felt like we were in Mexico on the ship. More culture is a good thing! The BB King and Billboard entertainment was great! But the main stage entertainment was sorely lacking. That is our biggest beef with HAL. We put together some videos of our trip on youtube. https://www.youtube.com/channel/UCJfB20GbP44qdu1YCLIjs6w Overall a very nice cruise. Read Less
Sail Date April 2018
Panama Canal was on our bucket list, so we were really looking forward to this cruise. It's our third cruise with Holland America and the other two were perfect. Sadly, this was not the case for this cruise. I would definitely go ... Read More
Panama Canal was on our bucket list, so we were really looking forward to this cruise. It's our third cruise with Holland America and the other two were perfect. Sadly, this was not the case for this cruise. I would definitely go with another cruise/ship line. We had a balcony which was great for the canal portion. The drapes in the cabin were shabby and it took 4 days to fix curtain pull. We had fiberglass blowing out of the vent in the bathroom for 2 days. We lost the use of our toilet for one afternoon! The food was OK in dining room and service very very slow. A lot of lukewarm food. Ran out of our choice of red wine on our wine package so they substituted a cheaper red!! Wine manager said he didn't think that many people would order that wine ! Ran out of after dinner ginger the 3rd day of a 17 day cruise! Water dripping a lot in cafe lines; some table blocked off re dripping water from ceiling. The entertainment was just OK, but bar entertainment was great. Not a lot of activities on board unless you like cooking class and tea every afternoon. They were also varishing the decks everyday (so walking path blocked off each day) and once we had to leave our room because of the smell. They just said give them about 4 hours and they'll stop painting around our room. Front & rear camera was so dirty couldn't see. The shop (yes, only one) was a joke-very boring stuff and usual watches. This was the cruises reply to our concerns: We are grateful that you have shared your thoughts and observations with us, such as the condition and plumbing issues in your stateroom, the odor from maintenance work near your stateroom, the quality of the food served, and the availability of wine on board. We take your input very seriously and have made all appropriate senior management aware of your concerns and experiences for their review, consideration in future planning, and corrective action as necessary. If there is anything additional you would like to discuss with us or follow up on, please feel free to contact our Guest Relations team directly; you may reach us by email at guestrelations@hollandamerica.com or by phone at 1-800-599-8256. We thank you for your loyal patronage, and do hope to welcome you both back on board in the near future. Best regards, I feel this was just a standard reply with no recourse or compensation . Very disappointed with Holland America customer service Read Less
Sail Date April 2018
Always wanted to do the Panama cruise,Glad to choose H.American ,they were the best period! lots of good food(I mean a lots and plenty of food .The staff were excellent,hard working people.The tours were good little too high in price for ... Read More
Always wanted to do the Panama cruise,Glad to choose H.American ,they were the best period! lots of good food(I mean a lots and plenty of food .The staff were excellent,hard working people.The tours were good little too high in price for what you get.food on salty side but good.the entertainment great.the staff were busy clean all the time.embarkment was quick and dis embarkment was even better and quick and organized.Library needed more books and short excursions needed a colour map handed a day before! and once off the ship good signage for the buses.Since impossible to keep balcony glass clean supply each room with a squeegee .so we eat the best, had fun watching entertainment,Please stronger coffee is needed. Read Less
Sail Date October 2017
We hadn't cruised with Holland America for several years with the last one a 14 day Alaska cruise on the old Statendam. Leaving from the port of Vancouver was a plus for us as it was a short flight before embarking the ship. Things ... Read More
We hadn't cruised with Holland America for several years with the last one a 14 day Alaska cruise on the old Statendam. Leaving from the port of Vancouver was a plus for us as it was a short flight before embarking the ship. Things have certainly changed over the years and not all of them for the worse. Embarkation was acceptable and we were able to get to our cabin in the early afternoon and our luggage arrived shortly thereafter. We opted for a balcony stateroom and thought it was plenty big and spacious for our needs. The bathroom was nice with a bathtub and shower combo. We also like the large flat screen TV on the wall. We tried to use the fitness centre as much as possible and unfortunately it doesn't have a rowing machine, but there are plenty of treadmills and elipticals. The food on board was quite nice and we especially enjoyed the salad bar on the lido. We had open dining time and our dinners in the MDR were quite good, albeit service was a bit slow and so one had to be patient. We didn't make it to the MDR for breakfast as we tend to eat light for breakfast - fresh fruit and yogurt - so the lido was sufficient for us. We tried all three of the specialty restaurants with the Tamarind being my favorite. The tiramisu dessert at the the Canaletto was delicious. At the Pinnicle Grill we ordered the halibut and sadly it was overlooked; however, we told our waiter and the maitre d' hurried over and they were intent on correcting this by ordering us another one. Unfortunately we ended up waiting awhile for our dinner but second time around the fish was cooked lovely. We did enjoy the lovely coffee and espressos in the Pinnicle Grill. The coffee in the Explorations Cafe was not brewed strong enough for us. We did enjoy happy hour in the Crow's nest bar most days from 4 to 5 pm, although the appetizers they served were largely deep fried so a pass for us. The Lincoln Centre Stage performances were wonderful, albeit you had to get there early for a decent seat. My husband rarely missed a performance. The shows in the main stage theatre were mostly very good. We spent a few sea days lounging around the pool on the Lido deck and didn't have too much trouble getting a couple of loungers. But the ship seems to lack in open spaces and walking through the lido deck was tight as you tried to manoeuvre around the tables and chairs and posts. One thing we did notice was how quiet the ship was (unlike Carnival ships!!!), which we enjoyed. But there weren't many activities to partake in onboard the ship during the daytime. We only did one shore excursion in Costa Rica - zip lining through a rain forest. The excursion was for 3 hours and we finished up after about 2 hours, but they had a sit around for 1/2 an hour before we were able to get back on the bus and return to the ship - I don't think they wanted us to get back early for some reason!!! We opted to carry off our luggage early in the morning when we disembarked in Fort Lauderdale and we quite liked this option as we were quickly off the ship and able to get a taxi to the airport without any waiting. Read Less
Sail Date October 2017
If you are a family of 4 in a stateroom make sure 2 of the people are contortionists. The bunk bed is 2 feet from top of lower bed and covers half the bed length so at 73 getting our of bed a couple times a night was difficult. Also at ... Read More
If you are a family of 4 in a stateroom make sure 2 of the people are contortionists. The bunk bed is 2 feet from top of lower bed and covers half the bed length so at 73 getting our of bed a couple times a night was difficult. Also at least one of us woke up the others banging our heads on the top bunk as we turned over in bed. Best to take your bike helmet. We asked to change rooms but they said all their staterooms are like that. Who designed that??? Air conditioner was very loud but they did fix that. Buffet and Asian restaurant (extra $25US per person) was very good. At least 20 minutes at the counter to get checked in after a 2 hour wait in waiting room. Buffet closed for lunch so people were a little hungry and grumpy. Only ship in port. Great kids clubs. Lots of hot tubs and they left the pool open when it was a big rocky ... that was fun. Photos not delivered as promised so delay getting off the ship trying to track them down. Great staff. Read Less
Sail Date October 2017
We embarked in a timely manner in Vancouver....a retired couple on our 15th cruise, mostly on HAL and Royal Caribbean. This was a 19 day Panama Canal cruise from Vancouver to Ft. Lauderdale. There was some rocking of the ship for 2 days, ... Read More
We embarked in a timely manner in Vancouver....a retired couple on our 15th cruise, mostly on HAL and Royal Caribbean. This was a 19 day Panama Canal cruise from Vancouver to Ft. Lauderdale. There was some rocking of the ship for 2 days, until we got to San Francisco, but we were never uncomfortable. The dock area in San Francisco is a short walk to Fisherman's Wharf. We stopped at Trader Joe's and Goodwill to pick up some things we forgot. This is an easy stroll from any of the piers that HAL uses. Tourist information, taxis, restaurants are all easily available. The sailaway from San Francisco is exotic! In Puerto Vallarta we shopped in the Walmart and shopping center across the street from the pier. Free wireless in available there and you will see groups of staff members with their tablets, taking advantage of the free connection. In Puerto Chiapas, Mexico all shore excursions were cancelled. Parents and children had constructed a picket line at the port entrance, demanding timely repairs of their schools after a recent earthquake. Bravo to all the citizens who felt so strongly about public education. Bravo to HAL for respecting this picket line. Some passengers walked to town to explore. (Bad form for guests in a foreign country.) In Puerto Quetzal, Guatemala we took advantage of the free ship shuttle to the local market. This was the best place on our cruise that we found to purchase authentic "souvenirs"...and at the best prices. We met several Guatemala families and other merchants at the market. Recommended purchases include handwork like aprons, tea caddies, linens, bags or handbags. We found it easy to interact with the sellers and they were all respectful. In Corinto, Nicaragua we selected the tour of the banana plantation. I highly recommend this tour for its authenticity. It is not sleek, smooth or sophisticated. You get the real meal deal. You ride through the countryside, viewing the livestock and other vehicles that are abundant on the road. The presenters are sincere and thorough. I will never again take a banana for granted! In Puerto Caldera, Costa Rica we chose the excursion to the coffee plantation. Again the trip was as exciting as the plantation tour. The vehicular traffic is a contrast to the Nicaraguan road trip. There were more cars and fewer walkers, bicycles or cycle vehicles . The coffee plantation includes the whole process from the bean to the cup. The skyline of Panama City is exquisite! The commentary while transiting the Panama Canal is well done, as are the lectures and documentaries available on the ship. The Eurodam has big screen tv's in the balcony staterooms so I was outside on the balcony while the big screen tv projected the scene taken by the camera on the bow of the ship. Best view(s) possible. Cartagena, Colombia was hot and humid but worth the excursion that the ship offered. We felt that the cruise was long enough for us and we welcomed the opportunity to disembark in Florida. The Eurodam was at capacity for this cruise and it made for discomfort throughout the voyage. We were NEVER able to find a window table in the Lido. For some meals we were unable to find a table at all and we had to eat later, when the crowds had thinned. When we went to the shows in the evening it was necessary to go 30 minutes prior in order to get a good seat. The dining room waiters were rushed off their feet and the dining room had an atmosphere of haste about it. I attended over a dozen classes by the Microsoft presenter. There were only 20 computers so it was necessary to get in the lineup for the class at least 30 minutes prior. The lecture for the Panama Canal was standing room only and was delayed while the staff brought in extra chairs. The American Test Kitchen classes were over subscribed and you had to get there again, much ahead of time, in order to get a seat. Even the Trivia Contests were overcrowded and after the first day I felt it just was not worth the effort of getting to the Crow's Nest 30 minutes prior. There were no yoga, fitness or zumba classes offered unless you count the meditation at the pool at 7:00 AM. But let me end with my greatest concern: It Was Hot, It Was Cold. it seems odd to me that it is possible to put a man on the moon, yet we can't get the heat from one end of the Eurodam to the other. As I walked the length of the ship from the dining room to the show room, I would pass through 5 distinct atmospheric areas. The air was hot, then it was just right, then it was too hot, by the time I got to the show room, it was cold again. I had to constantly wear a scarf on my shoulders, then take it off, then put it on again. Seniors have trouble with their interior climate,making it difficult to adjust to quickly changing temperature extremes. This was our second cruise on the Eurodam and I would carefully consider how to dress if I were to take a third voyage. Read Less
Sail Date October 2017
Wanted to do the Panama Canal cruise for a long time. The staff on the Eurodam were excellent. Monika, a waitress that works usually in the Tamarind was just great and always with a beautiful smile. Vojo and Alex Fitness Supervisors were ... Read More
Wanted to do the Panama Canal cruise for a long time. The staff on the Eurodam were excellent. Monika, a waitress that works usually in the Tamarind was just great and always with a beautiful smile. Vojo and Alex Fitness Supervisors were excellent and very helpful. The massages were much to expensive. I mean $171.35 for a 50 minute massage that was not even good. I paid $166.75 for a manicure and pedicure and was charged $25.00 for a bottle of nail polish that the spa kept. Our signature suite was very nice except for the carpet was dirty. When I mentioned it, the housekeeping service would have had it cleaned but with all the stuff we had it would have been difficult to have wet carpets. All in all our cruise was nice. This was our second cruise with Holland America, and I would travel again and stay away from the Spa. Read Less
Sail Date April 2017
Sailing through the Panama Canal was on my "bucket list" and the timing and intinerary on this sailing seemed to fit the bill. This was my 3rd cruise with Holland America (10th overall cruise) and I have to say I was very ... Read More
Sailing through the Panama Canal was on my "bucket list" and the timing and intinerary on this sailing seemed to fit the bill. This was my 3rd cruise with Holland America (10th overall cruise) and I have to say I was very disappointed. As another reviewer stated, there were next-to-no activities unless you were a trivia fanatic and the food in the dining room was deplorable. While I found the portions to be perfectly satisfactory (I'm not a thin person, but how much does one really need to eat?), the quality was poor. With the exception of crab cakes one night, I found the food to be not only bland -- no flavor or seasoning -- but also not served hot. I had breakfast in my cabin most mornings, but found the in-room menu very limited. I usually ordered the healthy start (muesli, fresh fruit -- which was mostly unripe) or the continental (pastries, unripe fruit, yogurt). One morning I tried the bacon/eggs/sausage. Mistake! Scrambled eggs were a soupy scoop and the sausage was like the grocery-store/microwave variety. The toast (one slice of white/one slice of wheat) was cold and not very toasty. The ports of call were okay, but Manzanillo can be skipped altogether. (All day there was WAY too long.) Not nearly enough time in Cabo San Lucas or San Diego. A stop in San Francisco would have been better than Manzanillo. Nicaragua isn't ready for a port stop either. While the company touts the ship's art collection (mostly copies with no information nor is their advertised self-guided audio tour available), "art collection" is stretching it. The Eurodam is in need of some cosmetic attention, i.e. chipped cabin furnishings, seriously stained curtains and rugs. In short, I think Holland America has been "Carnival-ized." Too bad. Read Less
Sail Date April 2017
Very disappointed with Holland America. They were recommended to us, but were woefully lacking. No zumba/keep fit/water aerobics/dance classes/dancing, and if you wanted to do a yoga class it was charged for. They put on 4 of the ... Read More
Very disappointed with Holland America. They were recommended to us, but were woefully lacking. No zumba/keep fit/water aerobics/dance classes/dancing, and if you wanted to do a yoga class it was charged for. They put on 4 of the acts twice in the same week; never heard of that before. Totally boring and with only 2 generalist entertainments staff. When we asked about it, we were told that Holland are "moving away from activities and into more enrichment". The average age on this cruise was about 70, so maybe they are targeting an older audience. (Although I am in my early 60's, this was far too slow for me) The ship stopped for a full day in very poor ports in the middle of nowhere, but only half a day in two very lovely places. Panama Canal was a fantastic experience, but wish we had gone with a different cruise line. The food was only average, and being served by staff instead of a help-yourself buffet meant the portion control was enforced, and that was incredibly small. If you wanted more you were forced to ask for it. The choice of meals in the main restaurant in the evenings was poor; good on only a few days in 18, and the service was incredibly slow. Ship had an outbreak of noro-virus and lots of people had very heavy colds; including me. The suite was lovely however; we were delighted with our room space. Read Less
Sail Date April 2017
Our first ever cruise experience was in 2006 on the Noordam followed by a cruise on the Volendam. After that because of itineraries we have sailed on X. We returned to HAL for this cruise from Fort Lauderdale to San Diego. We were not ... Read More
Our first ever cruise experience was in 2006 on the Noordam followed by a cruise on the Volendam. After that because of itineraries we have sailed on X. We returned to HAL for this cruise from Fort Lauderdale to San Diego. We were not disappointed! Service from HAL crew was excellent throughout the only disappointments being the shop and photo staff who are third party contractors. Reading CC boards all lines have made cut backs and we did notice fewer activities which was due to fewer activities staff. That said we are not great activity participants but it would have been nice to have a greater choice. With the creation of the Music Walk there was less pre dinner music in the bars which was a shame. We were impressed with the service in the Lido buffet and the choice of food available. Similarly we had great service in the Dining Room from both our Waiter and Assistant and particularly from Flora our Wine Waiter. We have had far worse service on X. Despite others comments that food quality has declined I actually commented during the cruise that it was the best cruise food I had enjoyed. There was always a wide choice and everything I had was cooked nicely and was very tasty. As this was a longer cruise with a number of sea days, which we like, we did splash out on a Retreat Cabana. We were so very well looked after by Milo and Brian. It was worth every dollar!! All in all an excellent cruise and we would look at HAL first for future cruises. Read Less
Sail Date April 2017
Eurodam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 4.1
Entertainment 4.5 3.6
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.0
Family 3.5 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 3.7
Service 4.5 4.4
Value For Money 4.5 4.0
Rates 4.0 4.2

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