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1,491 Caribbean - Eastern Entertainment Cruise Reviews

If you are looking for a glitzy Las Vegas hotel on water, with countless shipboard activities, a booming disco, and an overactive cruise director shouting at you every 5 minutes - then this is NOT the cruise for you. We chose it because it ... Read More
If you are looking for a glitzy Las Vegas hotel on water, with countless shipboard activities, a booming disco, and an overactive cruise director shouting at you every 5 minutes - then this is NOT the cruise for you. We chose it because it was a well priced cruise on a smaller ship and we enjoyed the more mellow atmosphere and the feeling of actually being on a ship. The ship is older but the public areas are classy and the staterooms are spacious with comfortable beds, and bathtubs, but could use some styling. There was also a problem in our stateroom with a faint, stale smoke smell. They brought in a small machine 3 different times (while we were out) to freshen the air, and it helped a lot. We also appreciated the unexpected credit on our bill for the inconvenience of having to freshen up our room. The food on the ship varied from good to very good, the entertainment was surprisingly good considering the size of the ship (the dancers were better than many I have seen on larger ships) and there was a quartet performing live music in the Ocean Bar who were extraordinary. They were a jazz quartet with a talented, passionate singer and phenomenal pianist who were a joy to listen to and romantic to dance to. Unfortunately one of the passengers on the cruise complained because she wanted dance tunes that she and her girl friends could all get out and boogie to. So unfortunately, whoever was in charge asked the quartet to start doing pop tunes which was really a waste of their talent. Such a shame that the person in charge wanted to appease the complaining cruiser rather than allow the rest of us to enjoy the classy ambiance that this quartet was creating. And there was plenty of music to dance to after the quartet played - the entertainment staff would play whatever anyone requested over their sound system and you could dance as long as you wanted. Hope they figure out what a class act they have in Lila and her jazz quartet. The service on the ship was very good - personable, efficient, but not in your face. Holland America seems to attract an older crowd and I think there were only about 5 kids on this ship. Probably a little tame for the cruiser who wants to party, but lovely for those of us who don't really want to be at adult summer camp. The ports were typical Caribbean ports - gorgeous blue water, some lovely beaches, pretty good snorkeling. We felt a bit rushed with the time frame on some of them, but the itinerary was nice with all the active days at the beginning, so our 2 sea days at the end were a welcome relaxation time. Read Less
Sail Date January 2020
Now we are at Day 7 and will disembark tomorrow. I feel like I have to write something before I go. This is our second time cruising. The first time was with Regal Princess and everything was just fine. This time we are looking for ... Read More
Now we are at Day 7 and will disembark tomorrow. I feel like I have to write something before I go. This is our second time cruising. The first time was with Regal Princess and everything was just fine. This time we are looking for something more thrill and exciting, so we chose Norwegian Encore. The ship itself is super new and beautiful, and the design of cabin is modern and simplistic which we all like it. One thing we all feel regret about this ship is the port of calls — only three of them and two are very similar. I cannot believe they stopped at San Juan from 6PM-12AM — and it was raining heavily. Who will go to San Juan in a rainy and windy night? You can barely see nothing on the street because everything is so dark. St. Thomas was okay because the helmet diving was fun ( and pricey). But Tortola is so similar and close to St. Thomas. The sugar cane beach was crowed, small, and not many water activities. We would rather like the ship just spends one day at Norwegian’s own island so that at least we can have more water activities. So, that’s three days of our 7-day trip. What about the other four days? We are super bored and want to go to more activities on board. And here comes the question: cancellation all the times. My dad liked the brew house a lot and there was a beer tasting event, but when my dad got there, he was told the event is cancelled. We really want to see the kinky boots and it is fully booked. We finally got seats on Day 6 but it was canceled due to the actor’s sickness. It’s okay because we have one more day on board. Surprisingly, on day 7, it is cancelled AGAIN because of the same reason. Fine, we ended up seeing nothing before we left. We also booked the Speedway Kart on day 7 at 12:30 PM— why day 7? because it’s fully booked on day 1 as well. We were super excited and looking forward to go kart on the sea, so we arrived earlier and wanted to be on the car ASAP. Surprisingly, we got rescheduled to 2 PM because of the mechanical problem. They were calling the manufacturer in Germany to fix the problem. Okay, we totally understand. So we ordered some drinks from the poolside bar and took a nap on the sundeck chair, and set an alarm rat 1:45PM to make sure that we would be there on time. Finally, it’s 1:45. We ran up to Deck 18 and waited in the line, but (maybe not) surprisingly, they told us they are still fixing the problem and we can not reschedule again because it is fully booked after 2. The only thing we can do is to cancel it and get a refund. We ended up doing nothing in the last a few days onboard but taking naps. Also I want to mention the food part. The specialty dining is excellent. We tried the steakhouse, ocean blue and the teppanyaki and they are all good. But the buffet is kind of disappointing. We have the same breakfast everyday and there are not many variety on lunch and dinner with very few seafood choices. We barely see shrimps provided, they are all mixed in other dishes with a small portion. Read Less
Sail Date January 2020
Family cruise, 1st cruise for 5yrs old granddaughter. Connecting central park balcony cabins made cruising together extra easy and fun EXCEPT bad design for pool overflow drainage pipe runs just outside cabin and can be heard during ... Read More
Family cruise, 1st cruise for 5yrs old granddaughter. Connecting central park balcony cabins made cruising together extra easy and fun EXCEPT bad design for pool overflow drainage pipe runs just outside cabin and can be heard during slightly rougher weather when it's not rough enough to drain pool, even several decks down from the pool. Crew is phenomenal except for overworked mdr staff, in what now seems to be a common theme across both Royal and Celebrity ships. More and more items are prepared to reduce any additional service that was such a nice touch and went a long way to making the experience special. For example, souffles served in plastic ramekins with the sauce on the side, same little plastic sauce cups with mint jelly on the plate with rack of lamb. Probably a good thing though since your Walter and assistant waiter aren't available since they're assigned too many tables. Read Less
Sail Date January 2020
Sky Princess Jan 11, 2020 cruise. Awesome and a beautiful ship. Pastels, tans, blues, green. Low maintenance construction. Chrome, stainless, anodized aluminum, PVC over the outside railings. Rubber gaskets for the windows, not calking, ... Read More
Sky Princess Jan 11, 2020 cruise. Awesome and a beautiful ship. Pastels, tans, blues, green. Low maintenance construction. Chrome, stainless, anodized aluminum, PVC over the outside railings. Rubber gaskets for the windows, not calking, brass, wood of different varieties. All beautifully executed. Music just about everywhere, all the bingo and trivia you can handle. More than any other ship we were ever on. Casino has multitudes of new slots. We donated. Bingo was hosted by “Fortuna Luck” That is what she called herself. An excellent bingo host. Lots of fun. Rafel Urdaneta worked in the Casino and gave out the bingo cards and the pads. Could never do enough for everyone. Always helpful and a smile. The best deal was $69.00. You get the pad with 36 cards on it, a triple card for four games and a $5.00 scratch off. Last game, last day of the cruise cover all gave away over $2,700.00 won by 3 people. Over $900.00 each. Not us. 7 bingo sessions, not every day. Some twice a day. Trivia was done in a way all ships should do it. Deck 7 Live with a large screen. In large letters. Gives the Question and number. So even if the host has a heavy accent, you can easily read it. Every day was enjoyable. Slice pizza we did not care for. However Alfredo’s pizza and service was excellent. Our server Nipan Kalita was on the ball and always a smile. The steak house was no good and no service either. Terrible! First to be seated at 5:00PM. Decided no appetizer. Wanted to get to the 6:30PM show. Ordered the Filet Minion. 40 min. later it showed up. Steak and the mashed potatoes were warm and did not bring my asparagus. The waiter never returned to our table. Finally got the desert and left. 6:40PM. Never made it to the show. No excuse for that. By the way. The filet was on tough side, no flavor either. They need to learn from Alfredo’s. Carnival still has the very best at sea steak house. We no longer do the MDR. Only the buffet and the specialty restaurants. The buffet is super big. No lines and never a problem finding a table. Utensils are wrapped up in the napkin and on the tables. In the evening, it is like a restaurant. Place mats and stemmed glasses for water. Anyone will get your drink for you, even the bar. Kept the tables cleaned. The food itself could be hotter. However the variety was excellent. Quality was also excellent and the deserts were unbelievable. Not just cake. Comedian was very good, magician was excellent. Rock Opera was excellent. Had no real problems at all with the elevators. Just those that enjoy packing themselves in one that is already full. Our balcony state room E429 was very nice but, very small. Including the super small bath room. Shower was fine. Cruised on 30+ different ships. This was the smallest by far. Beds were very comfortable and our room steward Thomas from India, was up and above. The best we ever had. So all in all, a very enjoyable cruise with really no down side. Our first evening we had super rough seas and the coat hangers kept banging the open closet walls. You can see what I did to stop it in the picture. Put a towel over the hangers. The medallion worked fine. However the daily things to do before you take the cruise is not the same. It changes. So do not do what I did. Figure out what you want to do each day in advance. A waste of time. Do we recommend the Sky Princess.? We sure do. Read Less
Sail Date January 2020
Superb ship, well designed with an excellent central atrium. We hadn't travelled with MSC before, and didn't expect such an international crowd on board for a Caribbean cruise. Lots of Spanish speakers, Italians and South ... Read More
Superb ship, well designed with an excellent central atrium. We hadn't travelled with MSC before, and didn't expect such an international crowd on board for a Caribbean cruise. Lots of Spanish speakers, Italians and South Americans, as well as the many North Americans you'd expect from Miami. For us, that's a very good thing, by the way, but just bear it in mind when choosing your cruise. Entertainment fully respected this, from the well-attended parties with their Eurovision vibe to the opera in the main theatre on one occasion too. Also of note is the excellent Thermal Spa, entrance to which comes free with the "Aurea experience" level of booking. We loved this. Main dining room service and food was excellent. The buffets left a bit to be desired compared to, say, Celebrity, but were OK. We also go the feeling the ship could be better staffed; the waits at the bar were sometimes quite long, and the speed of clearing tables in the buffet definitely could be improved. MSC is offering something a bit different, and is well worth a look. And check out the cabin... Read Less
Sail Date January 2020
This cruise was very disappointing. We did book and paid for a upgrade to a suite, all we got is a regular cabin with a bigger balcony, this is not a suite. Most of the staff is not service oriented and has a attitude, except the ... Read More
This cruise was very disappointing. We did book and paid for a upgrade to a suite, all we got is a regular cabin with a bigger balcony, this is not a suite. Most of the staff is not service oriented and has a attitude, except the entertaining staff and the shows are great including the cruise director. The food is only OK, most of the service unfriendly. The buffet for breakfast and lunch is a disaster, the people are falling over each other because of the layout of the buffets. When we got finally on board after a lot of waiting and standing in line, there was nobody to welcome the new guest or information, all the staff we did see did try to sale drink packages or upgrades for restaurants. The ship is over all clean, big and tuff to find the way around. This was my second MSC cruise. Read Less
Sail Date January 2020
NCL does a superb job with food, service, and communication. The entertainment was the best I have seen for a cruise ship. Loved our cruise because of all the attention to detail! The one thing we did not like was the closet layout ... Read More
NCL does a superb job with food, service, and communication. The entertainment was the best I have seen for a cruise ship. Loved our cruise because of all the attention to detail! The one thing we did not like was the closet layout in room. Very hard to get into. Any of the staff we met on the ship could not have been friendlier ! No matter where you went, you were greeted with a smile and a hello. Tables were always clea in the buffet room. Highly recommend this ship! The entertainment had something for everyone and all performances were over the top! The layout makes the ship very easy to get around! Pool area was always well kept and had awesome wait staff all the time. Very seldom did you have to wait for someone to take a drink order while basking in the sun. Crew kept people engaged in all activities! Great experience! Read Less
Sail Date January 2020
We chose Encore because it is new, NCL, and looked great. I read mixed reviews about the ship but went on with our plans. We sailed from Miami to San Juan, St. Thomas and Tortola. We had an ocean view cabin because with three kids ... Read More
We chose Encore because it is new, NCL, and looked great. I read mixed reviews about the ship but went on with our plans. We sailed from Miami to San Juan, St. Thomas and Tortola. We had an ocean view cabin because with three kids that is basically all we could do (other than The Haven, which was five times more expensive). The cabin was nicer than usual. They put the closets between bed and sitting area and the curtain divider was a nice touch. The shower had a tub. The room decor was great and felt spacious for a family of five. We had to “side-step” around the foot of the bed to get around the room but it was fine. The ship moves more than any I have ever been on. The pools were normal for a large ship and didn’t feel smaller than others to us. In fact, it was easier to find a chair. The water slides are fun and the DJs and band were better than other NCL ships. Restaurants: We thought Ocean Blue was our favorite after sailing on prior cruises but we loved Food Republic. Nicholas suggested the chicken tacos and tuna pizza. All the sushi and handhelds were amazing. The food was truly fabulous. Onda was basically nothing to write home about, which surprised us. I actually thought the pizza was more impressive than other entrees. Le Bistro seemed less fancy than it usually does in terms of flavor. It felt off. We didn’t eat at Qs because we changed it to Food Republic again. The main dining room food was NCL standard- nothing bad and nothing excellent. The buffets in The Garden Cafe seemed better than usual- one night was seafood night and another was some turkey dinner thing. It was all fine. Kids Club did a good job keeping our elementary aged kids happy but our 3-year-old only went twice. She didn’t want to go again. I think with more effort they could have helped with the transition (Maze was able to do this once and we appreciated it because it worked). Some days, the staff didn’t seem to care who showed up. They told us about their plans to leave and go home soon. They seemed overworked and tired. A common theme on the ship. The ship itself was intense. Everything really was extra- the VR game room was $29 pp and the laser tag and other activities were similar. Plan on an extra $500-$1,000 by the time you pay drink taxes in port, play games, etc. We didn’t race the cars because they were unavailable per crowds or weather. The laser tag is skewed unfairly in favor of the blue team- the secret is so outlandishly unfair we felt ripped off after losing on the red team, but in the interest of surprises, I won’t spoil it here. I guess losing due to unfair advantage beats winning with one. The added games could be skipped. The VR room was kind of silly more than cool- but we liked Descent and Vertigo. Descent involved shooting aliens in a vertical tunnel. Vertigo had us walking a plank between skyscrapers to follow a kitten. It was intense and I recommend it before going to the bar, not after. This was like a roadside test we couldn’t pass. Kinky Boots was happy and uplifting but predictable. People walked out during the show- not sure if it was because it ran from 10:30-12:15 pm when we went or if they left due to other reasons. Drag queens are not for everyone but we enjoyed it. The Choir of Man was amazingly great. Those boys from Ireland can SANG. We even bought their Album. After years of Broadway shows, opera, symphony, ballet- this show is up there with one of the best (think Rent meets Celtic Woman). It had good humor and men seemed to particularly enjoy the show. San Juan experienced earthquakes and was totally dark and shut down. NCL still stopped there. We tried to walk around but the city was closed. We understand that it is an act of God but this felt like a wasted port for those of us paying thousands to travel. NCL should have re-routed to their island or something. St. Thomas is doing better post-hurricane and we had a lovely day at the tourist haven Magen’s Bay. Tortola was lovey. We did the ship excursion on Rebel Yell to Jost Van Dyke and chilled out at The Soggy Dollar bar beach. By far the best day ever. We only had to walk ten feet or so in shin-deep water, so our dry bag and water shoes made us laugh. We were over-prepared. Highly recommend Rebel Yell with or without children in tow. Encore is great and we had a nice time but it was a lot going on. The intensity of activities did have a Vegas feel. We did a calm painting class and found other ways to hide from the madness but it was too many bells and whistles for us. Overall, I gave 4 stars - if it were a report card it would be a solid B. It is not an A+ ship because it tries to be all things to all people. The crew on board were pretty under enthusiastic to be there, with the exceptions of Jose (who is promoting to an assistant cruise director on Sky) and Nicholas, who made dining on Encore a treat. The ship is clean and handsomely decorated. The Observation Lounge was grand and impressive. But even that wasn’t worth the added expenses of casino-like chaos while out at sea. We are more peaceful people who miss the simplicity of quietly traveling. I think if you keep your expectations somewhat low, the NCL Encore would pleasantly surprise you (especially if you buy lots of onboard credit certificates so you aren’t hit with a big bill). We liked the martini bar on Breakaway better than mojitos on Encore. Just a preference. Embarkation was easy (we arrived at 10:30 am and waited about half an hour inside). Disembarkation was lame and you can line up when you want - the color code system appears to be total bologna. Go when you want to go. Encore rolls as much as people say. Perhaps she is trying to shake loose of the overbuilt and overrated entertainment on her top decks. Read Less
Sail Date January 2020
The wait for this ship was worth it. You definitely will not feel claustrophobic on the Encore. Getting on the ship in Miami was a breeze. We were welcomed by the crew with sparkling smiles. We headed to the dinning room for lunch, ... Read More
The wait for this ship was worth it. You definitely will not feel claustrophobic on the Encore. Getting on the ship in Miami was a breeze. We were welcomed by the crew with sparkling smiles. We headed to the dinning room for lunch, Taste. Service was good and the food was presented beautifully. We then explored the ship. Went up to the Observation deck which was unbelievable. They have comfy sitting areas with couches, lounge couches and chairs. There is a beautiful bar that makes a darn good drink. They also serve snacks in the daytime and light breakfast in the am. It’s a very quiet place for relaxing with beautiful views of the ocean. There are many venues for entertainment. The Cavern, Q(Country Western) Atrium, Mojito Bar, BrewHouse, and more. Kinky Boots was a show not to be missed, along with Choir of Man. We didn’t eat in the Buffet that often, but when we did it was always clean and servers willing to help in any way. I will say we thought the desserts on the ship were weak(nothing special). We did have breakfast and late snacks at the Local. Great breakfast options, warm pretzels and cheese dip, chili salads hot dog etc. We also ate at LeBistro, Ocean Blue Los Lobos, Q and Cagney. My least favorite was Q and my favorite was LeBistro. The Pool area does get congested and there are plenty of chair hogs. I did see security remove towels from chairs that were not occupied for a while. We looked at Laser at Tag, Virtual Gallery and the Race Cars, but did not do them, but looked like much fun. Go see Bong at the Mojito Bar, he makes the best Raspberry Guava Mojito ever. Three cheers for the Hotel Director Marc. The ship was beautiful then entire staff was amazing. Have been on many NCL cruises and by far I think this is my new favorite next to the Escape. Want to cruise again on the Encore. Read Less
Sail Date January 2020
The first night I went to dinner and bit down on a piece of ceramic, it didn’t hurt initially but later I realized It chipped a tooth, all the response from the staff I got was a $55 spa gift card when the least expensive spa option was ... Read More
The first night I went to dinner and bit down on a piece of ceramic, it didn’t hurt initially but later I realized It chipped a tooth, all the response from the staff I got was a $55 spa gift card when the least expensive spa option was over $100. on the 4th day of the cruise I got the worst case of food poisoning I have ever had causing me to miss a whole day on land and spend a whole day bouncing between the bed and the bathroom. Speaking of the beds; the beds were less comfortable than the ones I slept on in boot camp years ago, I woke up every day with back pain. The entertainment was fine, but nothing special and not at all worth what I paid for it, which was far more than I anticipated to begin with. My final receipt stated I would receive a return on the hold placed on my account but instead more money was withdrawn from my account. If you choose to go on a cruise, take my advice, don’t choose carnival. Read Less
Sail Date January 2020
We choose this cruise because it was going to Turks and Caicos one of favorite stops! Also a sponsored cruise by our community so many neighbors on board! We did do Rudi's Sel De Mer and for the extra charge this is well worth it! We ... Read More
We choose this cruise because it was going to Turks and Caicos one of favorite stops! Also a sponsored cruise by our community so many neighbors on board! We did do Rudi's Sel De Mer and for the extra charge this is well worth it! We also did another night at the Pinnacle Grill along with the Canaletto Italian fare included by VacationsToGo. I do need to say we enjoyed the Canaletto the best maybe because we are partial to the food! My wife had the Veal Scallopini and I the Lobster Ravioli. The Langoustine-Tomato Soup is the best we ever had! Entertainment: The dance crew were excellent and we really enjoyed (the comedy) Mike the ventriloquist with Terrance his Figure! Terrance kept picking on this loser in the first row who didn't understand the humor as Terrance kept saying "What A Loser"! In Gran Turk we did the Grand Turk Exclusive Supreme Snorkeling Tour almost 4 hrs. Snorkeled the wall first and then some shallow reefs. Tasting the fresh conch was excellent and conch salad even better! The Stingray back massage was a kodak moment to be captured and remembered! Thank you Capt Gary and First Mate Marshall for a trip to be remembered! These guys need a big tip also! Nieuw Amsterdam azipod thruster malfunction forced a change in Itinerary from stopping at Saint Martin and sailing to St Croux instead! This was a welcome change and we had the best weather day at this stop! Don't miss a small bar on the nearby beach run by Shelly and Big Sexy what a hoot that was! Best drinks better than the ship and best jerk chicken! Stop in Old San Juan just after first earthquake not so great with most stores closed due to power outage! We did not make the Half Moon Kay private island stop due to high winds and poor weather! Best Martini's on the ship are made my Michael in the Pinnacle Bar midships! Give Michael a big TIP!!! Just one note on our room we had Cabin #8147 STBD side just under the Lido Deck Sea View Pool area. You will be awoken by the movement of chairs and tables every morning between 6 and 6:30 am. Noise also goes to 11pm at night depending on the weather. Do not recommend staying on deck 8 aft unless you are a heavy sleeper! Read Less
Sail Date January 2020
Way overcrowded, bad use of space on the ship. You have to be on the sun deck by 7am to maybe get a chair, 2 very small pools, 1 kids, 1 adult.. 4 very tiny hot tubs. Way too many children, 1 hour wait for water slides most of the time. ... Read More
Way overcrowded, bad use of space on the ship. You have to be on the sun deck by 7am to maybe get a chair, 2 very small pools, 1 kids, 1 adult.. 4 very tiny hot tubs. Way too many children, 1 hour wait for water slides most of the time. The gym is way, way too small and lacks equipment. Room, food, restaurants, entertainment were all good. Make any RSVPs for spa, excursions, go kart etc before you get on the ship. It will be sold out by the time you get on the ship. Watch out for the drink package, be sure to ask when getting a drink if what you want is extra charge or not. They don't let you know then it's on your bill. Starbucks on board and good service. NCL blew it on this ship, bad design/layout, not such a stable ride either due what I am told is a German built ship that lacks the stabllizers on other ships. Read Less
Sail Date December 2019
Have been cruising for years and this is the first time I left the ship feeling truly disappointed. I usually like to linger onboard and disembark after the crowds, but I went ashore at the first opportunity. I was surprised by the ... Read More
Have been cruising for years and this is the first time I left the ship feeling truly disappointed. I usually like to linger onboard and disembark after the crowds, but I went ashore at the first opportunity. I was surprised by the ambivalence of many of the crew, though polite, they just seemed to be going through the motions. Especially considering this is a new ship, I was expecting to have the Norwegian “A” team onboard. It was a holiday cruise, so I anticipated having to book early for premium dinners and activities. However, I was unable to book all of the prepaid premium restaurants I wanted to dine in as everything was booked before we even left port. I also was unable to get a spot on the go carts, which wasn’t the end of the world, but I would have liked to try it. The highlight of the cruise for me was the Choir of Man Show, which was superb. I didn’t enjoy Kinky Boots as much, the lead singer’s voice and performance was just not compelling. I have enjoyed Norwegian Ships in the past and have sailed with them many times. I am surprised how disappointed I feel after a week on a cruise, I will definitely not sail on the Encore again. I usually buy Cruise Next while onboard but didn’t this time. If you are a smoker, do not get on the Encore. You will feel like a second class citizen and there are no outdoor venues which allow smoking. Their other ships had smoking corners outdoors, but not Encore. There is a very small enclosed smoking room with poor air circulation on Deck 8. The stool seating is uncomfortable, and the space was perpetually crowded. The seating in the Atlanta Airport smoking lounges is more comfortable. The acoustics are horrible, and it just amplified the constant complaining by the other passengers in the small space. The only other options are an enclosed space in the casino if you are gambling. As well as a Cigar lounge with great club chairs, but you are only allowed to smoke cigars in there. The spa thermal suite is nice and only marred by rude passengers talking loudly, ruining the tranquility of the space. The food was ok, nothing memorable, and the beverages were decent. The new Onda restaurant food was good, but the space is all hard surfaces and the noise level was just ridiculous with a full dining room. You could barely hear the server trying to take your order. They did apologize for the noise level and seemed to know this was a problem. I have been loyal to Norwegian for years, but will likely try a different Cruise Line now. Read Less
Sail Date December 2019
The cruise itself was nice. The staff were friendly. The food was ok. But from a customer service standpoint I wouldn’t sail with MSC again. We did not receive our etickets and it turns out our e-check in didn’t work but we’d have no ... Read More
The cruise itself was nice. The staff were friendly. The food was ok. But from a customer service standpoint I wouldn’t sail with MSC again. We did not receive our etickets and it turns out our e-check in didn’t work but we’d have no way of knowing that. We called the day prior to get ticket confirmation. Then when we were checking in the woman had no information about our room or dining and said we’d have to go on board to find out. We walked all across the many halls to get to security to find out one of our two cards didn’t work. I had to walk all the way back to the original lady to get a new card. I had to get yet another card once on board because they hadn’t assigned us dining despite our confirmation. Our room wasn’t ready so we had to tote our bags around. We called five times to have our tv remote repaired (over several days). We tipped cash along the way to ensure we were tipping the right people but were forced to pay an additional $12.50 usd per person per day for tips. Disembarking was pure chaos every time. The line wound around the stair cases with no order. The ship was very crowded and they Nickel and dime you for everything. Read Less
Sail Date December 2019
Where do I begin? Our family decided to do a Christmas and New Year cruise expecting a terrific experience. We all agreed on doing a back-to-back cruise and this one fit the bill for the dates we had available. Boy were we wrong. We left ... Read More
Where do I begin? Our family decided to do a Christmas and New Year cruise expecting a terrific experience. We all agreed on doing a back-to-back cruise and this one fit the bill for the dates we had available. Boy were we wrong. We left Miami and encountered rough seas. Not the ships fault but was stressful. Many people were quite sick. We arrived at Puerto Rico late and stood in the stairwells for 2 hours waiting to disembark. There was no communication from staff to explain the situation nor trying to direct the angry passengers. Puerto Rico was nice but was dark by the time we got off and did not get to enjoy much the city had to offer. The next day the toilets stopped working. It was horrible and overflowing with human waste. Luckily that was short lived and fixed later that day. We did an ATV excursion in St Marten and we were majorly disappointed. It involved driving an ATV through the streets going to the beach. Definitely nothing like we had envisioned. The staff had been seen smoking a rather large joint before starting their shift. The Bahamas was ok. We went back to Miami and decided not to disembark and waited to go through customs. Overall an easy and low-key process. We then left and went to Jamaica. My wife went on an cooking class excursion and was very disappointed. Next was Columbia and Panama and those were a decent experience. Costa Rica was our next stop. We have been there before and were looking forward to going to the sloth sanctuary. Once again the tour was subpar. The description stated we would see baby sloths. Nope. They said that was another excursion and was very pricey. Not even an option for us to purchase though. Also our tour guide in the sanctuary thought he needed to speak everyone's language even though this was an english speaking tour. Not impressed. The canoe experience was a great time. We saw several troops of howler monkeys and a sloth. Our guide there was great. Costa Maya was good. We saw the Mayan ruins and our guide was decent. Now on to MSC's private island Ocean Cay. Oh my! It will be a lovely place in about 5 years. They have done a major island overhaul and evidently need more money because 1 Corona was $8.25. The shops were ridiculously priced. We arrived at Miami and all hell broke lose! We were supposed to disembark at 7:50 and meet in a certain location. We arrived at 7:30 and it was already mass caos. There were 2 major long lines formed and once again no staff around to help ease the process. I decided to leave the area and go to the end of the line figuring once I reached my family, they would join me. 1 1/2 hrs later and I moved 50', my wife texted me to get up to her as she found a way off. We did make our flight which was rushed. Our grandchildren were enrolled in the kids program and hated it. No organization at all. They never wanted to go. They had been on other cruises and loved the kids program. The evening entertainment was horrible. The singing was lip-synced at times and was very obvious as the "singer" stopped moving their mouths. The acrobatics stuff was good but ruined once again with the horrid singing. The bars had other bad singers too. No one seemed to know how to sing. No areas to sit down and enjoy each other's company due to being so loud. Not much to do during the day. We did crafts several times but the one lady rarely gave us direction and she was usually busy doing another project for a friend. Jefferson was great. Very helpful and kind. He was organized. We wanted to go outside and sit but all the chairs had towels on them. I ran most every day and the work-out room is ok but I ran on deck. Previous reviews and several staff members advised that deck 7 was around the ship. Nope. Walled off. So I ran on deck 15 weaving through the lounge chairs and the people smoking all over and designated track. The announcements were in various languages. It usually took 7-8 minutes to go through them and other times it was only in English. Staff often looked like walking dead. They would say they only received 4 hours of sleep and had to start their shifts at 6 AM. Sometimes they would have a break during day but they always seemed tired. Our waiter and assistant did a good job. Our muster station was extremely disorganized. No leadership and people were talking above the staff members. Other cruises 'muster stations I have taken part of were so organized and quiet you could hear a pin drop. Rude - Multiple staff members and numerous passengers were the most rude people I have encountered. I have never encountered such behaviors on other cruises. Food - Where do I begin? The buffet was the same song and dance daily. We tried the dining room for breakfast and lunch several times and usually got horrible service. Language barriers and not getting what we ordered. The food was so plain. We ALWAYS needed to add salt and pepper. I never do back home. The desserts looked very appetizing but yet again disappointing. No flavor. The safest option was to get ice creme. Last but not least, MSC managed to lose our garment bag when we disembarked. Our bags were all together and that garment bag was not there. We filed a lost bag report but MSC still has not located. We have been off for 48 hours now. We had packed our gifts in that bag and unfortunately will be lost. We have been on several Royal, Norwegian, Carnival and Holland America cruises and this will be our one and done cruise with this company. Read Less
Sail Date December 2019
My girlfriend invited me for a get away and it was a good time just before Christmas and I had such a wonderful time, one to remember!!! I had a chance to model clothes, eat the best food and food that that was well seasoned, to see some ... Read More
My girlfriend invited me for a get away and it was a good time just before Christmas and I had such a wonderful time, one to remember!!! I had a chance to model clothes, eat the best food and food that that was well seasoned, to see some real good ,awesome entertainment and fun activities. Will make Princess my next cruise line. I didn't have to see a bunch of kids. Love them but sometimes they are in the way. I shal never forget my waiters who always made my night at dinner time.Joie and Alex as they were called.Two of the moat loving guys who were so accommodating, friendly and professional and remembered our names which was touching to me. At 71 years attention means a lot no matter where you go and who you meet and they were awesome. Thank you Princess and I will be back and soon Read Less
Sail Date December 2019
We choose this cruise because of timing with families schedule. The idea of a small ship was appealing. Pros - super nice, fun, helpful crew. Trivia’s in the Scooners Lounge was an everyday thing. Getting on and off the boat was super ... Read More
We choose this cruise because of timing with families schedule. The idea of a small ship was appealing. Pros - super nice, fun, helpful crew. Trivia’s in the Scooners Lounge was an everyday thing. Getting on and off the boat was super easy. Pool band was awesome! Ports Of Call- Labadee was awesome. Set up camp at Nellies Beach. Explore the area but stay away from the market. There is a donation drive if u want to help the locals. Get to buffet early it was good. St. croix don’t explore alone if female. Men on Frederiksted Pier will ask u to drink and smoke weed. Don’t go to Frederiksted Beach by the pier rocky, loud music and shady men. St. Thomas Crown Center pier is better than the other one. It’s next to the Marina where u can hop water taxi $10 round trip to awesome Honeymoon Bay. Drive to Brewers Bay and snorkel e sea turtles and rays. Cons- food was terrible and this WAS NOT THE WAIT STAFFS FAULT. Management went over board addressing the complaint every single night. I should have lied when they asked how it was. Cabins are very very small and out dated. No fitted sheets, bedding constantly came off and it was old. I thought this ship had a makeover recently, if so it didn’t show. Constantly bombarded by Chops sales people, annoying. Can’t enter the tiny pool without everyone starring. Pool games were lame, they didn’t show on the big screen. Shows were not good. No grandeur of a promenade. No pizza shop . Late night eats were in Windjammer with flocks of people at the pizza station. Read Less
Sail Date December 2019
The only real ‘positive’ on the Edge was the dinning, fitness and service. The Suit areas were not up to expectations. The private pool area was nothing more than a a wading pool - with very little shade. The outside bar had room - ... Read More
The only real ‘positive’ on the Edge was the dinning, fitness and service. The Suit areas were not up to expectations. The private pool area was nothing more than a a wading pool - with very little shade. The outside bar had room - for maybe 6 people. The Retreat was just OK for daytime. Really not a place you wanted to be in the evening....Lights from the toilet were shining right in your face..Could not even be dimmed. REALLY!? The staff worked out of the same area. Should have there own space. Also, should have a bar. Shopping was a joke! Nothing but jewelry and the same Art! Entertainment was nothing special either. The stage productions need improvement as does the stage. Too much techno-Background! The Club was dark and dreary.. The entire Entertainment needs re-thinking.. The Ocean View Caffe was excellent...lots of variety and super service .. If you’re looking for food, work-out/spa, great service, and relaxing by a pool; buy the cheapest ticket the Edge has. .. Then you can’t be disappointed! Read Less
Sail Date December 2019
I like to start my review clarifying that I had a great cruise experience like always carnival is my favorite cruise company the crew members on this ship we’re amazing the entertainment was excellent Simon London and all his staff team ... Read More
I like to start my review clarifying that I had a great cruise experience like always carnival is my favorite cruise company the crew members on this ship we’re amazing the entertainment was excellent Simon London and all his staff team did the best my room and all the ship was incredible clean at all the times but the ship was in very poor condition the last night in my room a water leak on the roof wake me up the paint on most parts of the ship needs to be repainted in general the ship needs lots of updates once again this review is to make clear that I love cruising with carnival is just that I was disappointed by the way the company is keeping this enormous 3000 people cruise ship I hope the company do something about this condition matter and find a solution very soon thanks Read Less
Sail Date December 2019
The Good - Had an excellent roomy balcony cabin with largest shower and balcony have had in several sailings. Room steward also provided above average service, accommodating our schedule. Food was much improved over recent Royal ... Read More
The Good - Had an excellent roomy balcony cabin with largest shower and balcony have had in several sailings. Room steward also provided above average service, accommodating our schedule. Food was much improved over recent Royal cruises. Diversity and quality in both dining room and windjammer much improved. Embarkation and debarkation best have had in recent years. The Not So Good - Entertainment was marginal, Grease was main show and not done very well, too long and too repetitive. Other shows frequently rescheduled or delayed due to technical difficulties. Of 2 comedians we saw, one was worst have ever seen and other not much better. Too much of any venue is roped off for pinnacle, suite and key guests, sometimes as much as 20% of available seating. The Bad - Scheduling for dining becoming ridiculous. "My time" earliest available 6:30PM and never available, or must endure long waits. Early scheduling for other dining very difficult to get. Dining room service deteriorating, staff apparently overloaded. One night was 2 hours between time we sat down and time we received desert, complaints to maitre-d ignored. Disappointing Royal Promenade is focusing more and more on retail shops. Ice cream service is gone, cup cakes are gone, and 24 hour food section shrunk to a 3 foot display case with little diversity and/or variety. Read Less
Sail Date December 2019
Chose Norwegian Encore after having a great experience on Epic the year before. Overall a wonderful experience. Left from the port of Miami and embarkation and disembarkation could not have been more efficient. Pros: There is ... Read More
Chose Norwegian Encore after having a great experience on Epic the year before. Overall a wonderful experience. Left from the port of Miami and embarkation and disembarkation could not have been more efficient. Pros: There is plenty to do. You will not be bored. There are abundant bars so it is easy to get drinks without waiting. Plenty of eateries. Rooms well appointed. Friendly crew. Great service. Despite reading reviews on the lack of deck space for sunning, never had an issue finding lounging space. Cons: The gym is about 1/3 of the size of the Epic gym and was crowded the majority of the time so if you are planning to work out, prepare to be frustrated. The Epic had an outdoor grill area where it was easy to grab and go while the Encore does not. There is also limited outdoor dining space. Public restrooms lack enough facilities to cover the mass of people. Read Less
Sail Date December 2019
the food was excellent. If we ate at the buffet or at the restaurants and the service also was top notch. The ship was very clean, restrooms kept at their best. Getting on the ship was a breeze. The ship decor was like a medium priced ... Read More
the food was excellent. If we ate at the buffet or at the restaurants and the service also was top notch. The ship was very clean, restrooms kept at their best. Getting on the ship was a breeze. The ship decor was like a medium priced hotel, nothing special. now not so good. We were not told of a 15.00 surcharge a day for the tipping policy. I am not sure how the servers are paid these funds, and it looks like the drink servers were not included in this package. If i had known this at time of sailing i would have tipped the runners. Just about everything has a extra charge. The virtual image thing was fun, but was $8.00 and lasted a minute . The games were the same way. The audience participation was limited to Deal or No Deal with a charge. The games were Held in the Atrium and people had to pull couches and chairs into that area, as the seating was very limited. If you did not sign up for the shows and specialty dining before the cruise, there was no availability. Forget the pool. There was one adult pool and it was the size of my condo pool and there was 3000 people on board. I will never sail on this large of a ship again. It will Be a smaller NCL boal Read Less
Sail Date December 2019
Open space has been reduced to sardines in a can, it irked me to no end to see the free open space turned into a paying super expensive Vibe club. Outrageous!!!!!....Stop it already with the money grab trying to squeeze more and more ... Read More
Open space has been reduced to sardines in a can, it irked me to no end to see the free open space turned into a paying super expensive Vibe club. Outrageous!!!!!....Stop it already with the money grab trying to squeeze more and more money from us. You now have anywhere between 2000 to 2500 people using a tiny pool, hardly any space on the pool deck. I would consider another ship. Then there are the employees following around at the shops like you are some kind of thief ready to pounce on a cheap bracelet I can buy at the dollar store. Annoying and just rude. The good stuff: Buffet was very good, the specialty restaurants excellent food. Most of the staff was friendly, the ship was super clean. The enterteinment was excellent as well. The many games in the Galaxy Pavilion we enjoyed very much, we did the zombie kill, the spaceship, and the dinosaur park. All very good. We did not do the go cars, or the laser tag. My husband did the water slide and loved it. I will cruise again with norwegian but not on the encore. Read Less
Sail Date December 2019
We were a party of 4 people and have always cruised with Royal Caribbean and wanted to try Norwegian. The ship is very large and updated and they do a great job of keeping it clean while you are cruising. When talking about the food here ... Read More
We were a party of 4 people and have always cruised with Royal Caribbean and wanted to try Norwegian. The ship is very large and updated and they do a great job of keeping it clean while you are cruising. When talking about the food here the buffet was not very good compared with our previous experience with Royal but when compared with the dining hall experience the food was very good and many different choices and not the same food as we had found in the buffet so this was our main choice. We eat 3 special restaurants on board Cagney Steakhouse was a let down steaks we’re almost unbeatable for all of us the second was Monderno which is a Brazilian buffet and it was good but the best was the Japanese steakhouse It is worth eating every night and the entertainment while they were cooking was awesome. We booked a excursion 4 weeks before sailing pain in full only to find out once we were on the ship that they had sold out of the excursion but the bad part is that we only found out because I went to the desk to ask for the tickets and let me say that the customer service was horrible they acted like it was no big deal and there is no communication at all about how things are done on the ship such as having to book any shows everything got booked up the first day. We had no idea you had to book shows and such we were use to just freestyle and showing up at your convenience to a show with Royal but would have been better if they could have told us but we found out on our own. The rooms were the typical small rooms you find on any ship ours was under I think the laundry room because we heard water and dryer running the whole cruise so least to say we didn’t have much rest. Overall we have been there and tried Norwegian but we will not try them again. Read Less
Sail Date December 2019
I booked this cruise about 2 months out on a third-party site when I saw a great rate that came in at less than $100/nt, even as a solo traveler so I had to book it. I booked cabin 14194, an interior Fantastica stateroom. I chose this ... Read More
I booked this cruise about 2 months out on a third-party site when I saw a great rate that came in at less than $100/nt, even as a solo traveler so I had to book it. I booked cabin 14194, an interior Fantastica stateroom. I chose this room based on the deck plans when I saw that on the map, it appeared a little bigger than a majority of the interiors on the ship. It was on the backside of an elevator bank and not surrounded by any other rooms. When I did a little research I found it was indeed much more spacious than most of the rooms, almost a WC-accessible room but not designated as such (and it truly is not, while a larger floor plan the bathroom remained small, with the standard phone-booth shower). Once I saw the size to be true I decided to pull the trigger and booked 14194. There are 2 or 3 of these on several floors so if you see it, I definitely recommend this room for its size. Embarking was easy, no issues. The ship itself is GORGEOUS. The Atrium alone became my favorite atrium of the ships I had sailed. There was no shortage of bars onboard. If one was a little crowded, there wasn't much work involved to go to another one nearby if you feel like you wouldn't wait. Found a couple great bartenders, Gene and Ruffy, in the casino bar. The casino was nice. I played some slots, my bankroll lasted longer by far than those on RCCL. Standard table selection, no craps if that's your thing. As a solo traveler I checked with the maitre'd on day one once I got on to see if I could get a 2-top being solo, as I've been seated with a family of 7 at an 8 top before and while they were lovely people, it was just an awkward feeling of seeming like I was infringing on their time. Once I was denied/waitlisted, I just decided to do the buffet for dinner each night. The variety was better than I had expected given some prior reviews, and no major complaints other than the standard ability to tell what's been sitting out for a little bit. Breakfast was the largest variety I'd seen to date, and yes, that was a daily standard for the most part. I really enjoyed the shows. They were quick (none more than 40min) and very European influenced. It's nice to open your mind and enjoy something you've not seen yet before. All the performers were talented, from the acrobats, to the contortionsts, to the incredible singers. Yes, there is some repeat of some of the performers across the shows, but to me that just meant seeing your favorites a second time with a new twist on what you had seen them do before. Sinan, the cruise director, was a little quirky but everyone seemed to enjoy him, mmkay? Sank you! Meow....onto the next thing. The live musicians on board were good, but I felt their schedules could have been staggered a little bit better. There was also not much going on during the day, which especially on a rainy day in Nassau, would have been nice to check out when there was nothing else going on. They all started and broke at the same time, so as one ended, if you go to another venue to check out what's going on too, they were also ending or on break already. Didn't have that "endless" live music feel you can get on other ships. Nothing against the musicians, as I enjoyed them all, especially Rob Dunca, the pianist in the Seaview Lounge. Didn't do much port-wise. Walked around Old San Juan a little before the skies opened up and I raced back to the ship. Stayed on board in St. Thomas. Rained in Nassau, so I and what was most of the ship it felt like, stayed on. Ocean Cay Marine Reserve unfortunately was cancelled due to high winds. Given the incident in Cozumel on the same day ironically with two Carnival ships, understandable. The cruise staff team did add more activities on board that day, so kudos to them. Finally, I booked myself the thermal spa in advance at $130 for the week. I liked it, especially the two sensory steamrooms and saltwater whirlpool. Dressing rooms were nice with lockers and much more spacious showers than those in the staterooms at your disposal. It was definitely more crowded sometimes than others, but it happens and there was still always somewhere to be in there. Most seemed to not know about the "secret" outside sundeck and outdoor whirlpool, so that was a nice quiet little getaway when it was busier inside. Overall, given a couple minor tweaks and the understandable cancellation of Ocean Cay, at the price point, for such a large stateroom and newer ship, I would absolutely book this again. I personally would probably go Bella, as I didn't use the included room service nearly as much as I thought I would, but at this price I would repeat the experience. Read Less
Sail Date December 2019

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