29 Royal Caribbean Enchantment of the Seas Cruises for the Disabled Cruise Reviews

This was the most amazing cruise that I have ever been on with going on Royal Caribbean. We enjoyed every stop onboarding experience was amazing food was excellent and the cleanliness of the boat was in Tip-Top shape. It is definitely ... Read More
This was the most amazing cruise that I have ever been on with going on Royal Caribbean. We enjoyed every stop onboarding experience was amazing food was excellent and the cleanliness of the boat was in Tip-Top shape. It is definitely family-friendly and also offers things for adults married or single to do as well. If you are looking for a quick getaway it suits you for 3 days and offers amazing service from start to finish. Also the port sandwich we stopped in the Bahamas and also cococay where excellent the excursions are great it was easy to follow you couldn't get lost and also there was tons of food, shopping, and beaches to go to and just relax. It was nice to go on the boat after and watch movies on the top deck floor and participate and the different events they had, such as contest, dancing Under the Stars, and rock climbing. Read Less
Sail Date August 2018
This was our first cruise. I've always been told either you're a cruiser or you're not. Well, it turns out we're cruisers!! Thank you Royal Carribean and all of your extremely pleasant staff for our 1st but not last ... Read More
This was our first cruise. I've always been told either you're a cruiser or you're not. Well, it turns out we're cruisers!! Thank you Royal Carribean and all of your extremely pleasant staff for our 1st but not last cruise experiece with you. We weren't sure what to expect with the food and it really made all the difference in the world. Fantastic!! Every day we woke up looking forward to the meals. Our cabin was great! We had a handicapped balcony suite which was really nice. The room was clean. The bathroom was large and had a fold down bench built in. Everything we needed was provided to us. We had a very pleasant time. It basically rained the whole time, but there was enough going on that it didn't effect our trip. The entertainment was fun. There were always activities and things going on. Thanks to Royal Caribbean, Enchantment of the Seas staff for a wonderful weekend. Read Less
Sail Date May 2018
If I wanted to spend my vacation in long lines I would have gone to Disney World. The Good: I'll start by saying that the staff was very friendly and attentive and the food was great (aside from the bread). We had a ... Read More
If I wanted to spend my vacation in long lines I would have gone to Disney World. The Good: I'll start by saying that the staff was very friendly and attentive and the food was great (aside from the bread). We had a really great time aside from the long lines. The stateroom was wonderful, you couldn't hear the engines or any ruckus, I would have thought I didn't even have neighbors if I hadn't seen them! The Bad: This was my 5th cruise with Royal Caribbean and begining at embarkation we noticed plenty of disorganization when trying to coordinate guests for the muster drill, I had never experienced that before and initially thought it was just a one time issue. My mother was traveling with me and she is not disabled but she is elderly and can't stand for long periods of time so when she noticed that we had to stand outside in the heat for the drill she requested to be allowed to sit. The drill was very long and could have easily been conducted while seated indoors. My mother later told me that she would have likely fainted if she had to stand outside for the drill. There should have been an announcement notifying guests that can't stand for long periods of time to go inside for the drill after checking in at their muster stations, most first time cruisers don't know that they can request to sit for the drill if they are unable to stand. Going through customs and immigration when we arrived in Key West took over an hour and a half. Key West was the port we were looking forward to most and the itinerary said we would be there 10am -6pm but because of the long process we didn't get off the ship until almost 12 significantly reducing the time we had to enjoy the island. The line was very long and we didn't know when it would end, luckily there were a few chairs along the way so my mother could sit briefly. Disembarkation was also very long and uncomfortable. We chose to carry our luggage off the ship since we have experienced that it is normally faster than having it taken for us. We skipped breakfast to disembark faster and when we reached our disembarkation area we found a very long and winding line that went out onto the deck of both sides of the ship, it spanned nearly the entire length of the ship and had us directly in the hot Florida sun for most of it. Since the line led outside on the decks of the ship my mother had nowhere to sit. I am not likely to recommend Royal Caribbean to any of my friends and family who are elderly, have disabilities or are unable to stand for long periods of time. Read Less
Sail Date May 2018
We were first time cruisers looking forward to an adventure together. Ship information: Royal Caribbean - Enchantment of the Seas. Activities - Plenty to do on board, and a nice variety of excursions. Service – Superior. ... Read More
We were first time cruisers looking forward to an adventure together. Ship information: Royal Caribbean - Enchantment of the Seas. Activities - Plenty to do on board, and a nice variety of excursions. Service – Superior. Port & shore excursions - While at Nassau, we went to the VIP Dolphin Excursion. It was amazing to be in the water with Goombay, the Dolphin. We swam holding his fins and were pushed through the Lagoon area by our extended leg, which was an amazing experience. The tour guides and trainers at Blue Lagoon did an excellent job. The Sunset Harbour Cruise - NSN4 that evening, however, was a big disappointment. The tour guide, Lori, walked so fast when leaving the pier she left me and my disabled wife completely behind. Lori didn’t look back once on the trek to the boat, the attendees were separated over several blocks. During the Sunset Harbour Cruise, emphasis was mainly on tips and selling the rum punch out of an igloo drink cooler. We were on our own to get back to our ship. Key West was also a very nice place to visit. We utilized the Conch train to explore and learn more about the area. We plan another trip to that area to explore a bit more. The time we were in port at Key West was a bit short.. Travel to embarkation port – The process of returning to the US was smooth. Cabin – Suite 8610. Our attendant, Jefferson provided us with flawless service and attention to detail. Dining - .Food and service in the Windjammer and My Fair Lady dining room was excellent. Both Igor and The provided superb service. Entertainment – Almost Elton John, Late Night Adult Comedy with Zoltan Kaszas and Can’t Stop the Rock were highly entertaining, superior performances. Disembarkation Leaving the ship was a little sad, the attention to detail was s enjoyable, but the process was smooth. Summary - Great trip, would definitely do it again. From beginning to end, Royal Caribbean - Enchantment of the Seas was a great experience. Had a suite-level state room with priority boarding and got right on with no issues. Cabin was clean and spacious and our steward, Jefferson, was very attentive. Great looking ship - had a lot of charm and style. Dining was great. Highly recommend. Entertainment was great and fun. Key West was great - although we felt we didn't get to spend enough time there. Great port and with a lot of time to explore. Royal Caribbean Service was excellent throughout, all staff were friendly and fun. I have nothing at all bad to say about this Cruise and will sail again with them. I will note that the “Sunset Harbour Cruise - NSN4” excursion was very disappointing. Read Less
Sail Date April 2018
Overall, we had a fantastic time on this cruise, and I feel that of the Royal cruises I have taken to date (this is #5), that the crew on the Enchantment was the most friendly, capable, and willing to make it a wonderful experience. ... Read More
Overall, we had a fantastic time on this cruise, and I feel that of the Royal cruises I have taken to date (this is #5), that the crew on the Enchantment was the most friendly, capable, and willing to make it a wonderful experience. Boarding was a little rough after waiting 30 minutes for a wheelchair, but once on board, everyone was welcoming. Tamil in the Windjammer was kind enough to show me to the GF buffet (again, something we haven't seen on any of the other ships) and pull some GF, vegetarian food from the back for me. Our room was nice - a bit worn, but fine. However, we found a hinky looking stain on our couch. Luckily, our room attendant was very on top of things, and had the shampoo come out to fix it the next day when we were in Key West, and put a sheet over it in the mean time. He also brought us a fresh bucket of ice twice a day so I could ice my joints, and of course, provided adorable towel animals. Our three person team of Maria, Jayson and Lorwin in the dining room made every meal wonderful. I have celiac disease, and they ensured I didn't get sick AND got delicious food to eat the whole trip. Plus Jayson made sure our drinks were always full! In Key West, we got off and went to the Hemingway House to see the Hemingway cats. A note - they are cash only to get in! Then we strolled through the Gayborhood on the way back to the ship. In Nassau, we stayed abroad and enjoyed the empty pool areas. In CocoCay, we went to the Island, but the tender was inaccessible, and in being forced to naviagate stairs, I injured my knees, and after an hour, we turned around to go back to the ship so I could take meds, ice, and elevate. I was very frustrated with not being told of the mandatory stairs on the tenders (especially since I filled out my form around disability issues months ago and clearly stated I could not do stairs). Similarly, none of the pools on board had easy ways to get into them; only ladders, and all of the hot tubs were up a flight of stairs, and didn't have a railing to hold to get into them. Super unsafe. That being said, the activities crew was great. I loved seeing a movie by the pool, and I came in 2nd places with Harry Potter Trivia, and my partner tied for first with MJ trivia. The live music and singers in the Centrum were incredible. I will say the entertainment in the theater was meh. It felt like a good HS or bad college production of "best hits of stage and screen" and we walked out the last night to do something more fun. Disembarkation was a mess. While some of this was due to a fire alarm being pulled in the terminal, the wheelchair issues was just horrific. We were told to be there at 8:30 if we needed a wheelchair. We showed up at 8:15. All except four of us were told our names weren't on the list. Almost 50 people were waiting. We didn't get off the ship until 11am, when everything was set up for people to board on the next cruise. No one kept us apprised of what was happening, there was no food, not place to get drinks (even water). Just a total mess. So 4 stars. With out the disability/access issues, a sure 5. Good food, amazing crew, and a fun cruise all around. Read Less
Sail Date February 2018
The party - Wife and I, mid 40s. Managed to leave the kids at home. We've been on about a dozen cruises mainly split among RCI and Carnival. I've finally come to the conclusion that RCI is better suited to us. Embarkation ... Read More
The party - Wife and I, mid 40s. Managed to leave the kids at home. We've been on about a dozen cruises mainly split among RCI and Carnival. I've finally come to the conclusion that RCI is better suited to us. Embarkation is Miami was a breeze. We just scrape platinum level, so that makes it a bit easier but embarkation seemed pretty smooth for everyone. The preceding cruise unladed a bit late so the crew was running a bit behind but did a great job catching up. Enchantment has a lot going for it. There is just enough of the new stuff to keep things interesting but it is also small enough to make for easy navigation. She has some wear and tear but also many charms. The staterooms are in good enough shape and are always well-maintained by the housekeeping crew. We were in a junior suite on deck 8. If you are a light sleeper, avoid mid-ship on deck 8 since it is under the Solarium pool so chairs are being moved around above you many hours of the day and night. Now I know, and so do you. Go for deck 7 or below. Making the situation worse was our proximity to the heavy door to the area overlooking the Centrum. All in all we lost some sleep but not a big deal in the grand scheme. Not sure why, but we ended up eating most of our meals at the Windjammer buffet. I have to say that the food was as good as I've experienced on a cruise ship. We did have a meal in the dining room and it was also better than average. We had a coupe more snacks at the little cafe in the Solarium. Enjoyed most of that, save the pizza. Enchantment only has one specialty dining venue, Chops Grille. We didn't eat there but have in the past. The crew of the Enchantment goes a long way in setting it apart. It's a happy crew of folks from all over the place that go above and beyond. Spent a lot of the time in the casino (don't judge me) and found them to be some of the friendliest on board. I had no bad interactions with any staff throughout the ship. To be fair, the wife and I mostly kept to ourselves and did our own thing. I can't comment too much on the entertainment because we just chilled by the pool and played in the casino. Cruise ship entertainment is really my thing when we don't have the kids with us. Fellow passengers were a very diverse group - I assume that the School holidays from South America drew the large numbers of Argentines and Brazilians to this particular sailing. It was really nice to cruise with such a diverse group - a real departure from what I'm accustomed to. Really enjoyed that aspect of the voyage. On paper this itinerary was perfect - very little sailing and long stints at ports of call. The only bummer, and I can't blame RCI was that our visit to the private island of Cococay had to be scrapped due to high winds. I will give the crew high marks for bumping up the activities and communicating the changes to the itinerary for guests. Nassau - I'm a frequent visitor to Atlantis to spend the day there. We arranged a day pass with our casino host in advance. We had a great time there. Visitors with kids could have made real hay at Atlantis. The resort was less than half full and Aquaventure water park ws a ghost town with no lines. Again, something I'd not seen before. Coco Cay - cancelled :-( It would have been nice if they had made the call earlier so we could stay in Nassau or get to Key West earlier but I assume this is not possible due to ship slip availability at the 2 ports we did visit. Key West - had been here many times so knew what to do once we got there. No need for an organized excursion. We had a great time shopping, people watching and meeting some new friends at Irish Kevin's and Sloppy Joes. I'm a big fan of Key West. Again, don't judge me. Debarkation - we did self service. The line looked daunting but things went pretty smoothly. We were from cabin to cab in about 35 minutes. This was probably my 3rd trip on enchantment and I would still very much recommend it, particularly at this time fo the year, with kids or without because of the things I mentioned above. We will definitely be back. Read Less
Sail Date January 2018
Previous cruise on Royal Caribbean. The staff was wonderful then and they were amazing this time also. My son is handicapped and they did everything to make his experience top notch. He is already wanting to go again. He is 33 years ... Read More
Previous cruise on Royal Caribbean. The staff was wonderful then and they were amazing this time also. My son is handicapped and they did everything to make his experience top notch. He is already wanting to go again. He is 33 years old and completely dependent on me now that my husband is deceased. I hope to give him this experience again in the future. We will need to save and hope that dream comes true. We were able to have a dolphin experience because the staff did so much to help make that come true for my son. They had us get in the water first and with a special wheelchair for the water the handed him down to us so he could be a part of this. At cococay they had special wheelchairs that went on the sand easily so he could go down to the water. They are so amazing I. Their thoughtfulness in providing the accessibility to make this happen is beyond what most people do Read Less
Sail Date December 2017
SO MANY ISSUES- SO LITTLE SPACE. The constant closing of and working on the pools, railings and other parts of the boat with smelly toxic materials while we were on-board did not make for a great experience. Parts were falling off in ... Read More
SO MANY ISSUES- SO LITTLE SPACE. The constant closing of and working on the pools, railings and other parts of the boat with smelly toxic materials while we were on-board did not make for a great experience. Parts were falling off in our shower and it was a magic trick to flush the toilet. We were told our room would have a panoramic view, but their definition of panoramic was a "big window". Gotta love the extra $400 per person for that big window. There was a total of 50 people in my family reunion party and collectively we did not feel that we received what we paid for. Moreover we were constantly being asked to pay more money for every other thing. The on-board activities and attractions on the boat were anything but "enchanting". A few of the on-board talent was absolutely horrible. For example, the two women who performed in the Schooner lounge on Wednesday night was bad enough for at least 22 people to leave. While there were some really nice on-board staff with shinning personalities, many of them (especially at guest services) acted like they did not want to be bothered and were unhelpful. There was constant conflicting information from staff when presenting a problem, concern or just seeking clarifying information. Read Less
Sail Date June 2017
We went straight from the airport to the hotel to the cruise line. I was a special needs passenger. I traveled with two young adults, no children. I must say, from the time I arrived at the airport, entered and departed the ship and ... Read More
We went straight from the airport to the hotel to the cruise line. I was a special needs passenger. I traveled with two young adults, no children. I must say, from the time I arrived at the airport, entered and departed the ship and departed the airport, everyone was so friendly and helpful! It let me know in the future, I do not have to fear travelling alone. We had a jr. handicap accessible suite with a balcony. It was wonderful. The attendant kept it very clean. He was super friendly! After I saw the smaller rooms, I was even more grateful for mine. I think I'm spoiled. I also used a scooter to get around at times. I was able to rent it and it was waiting in my cabin when I arrived. Everything was accessible. The only thing I wished was that it was a little easier to turn the corners into the hallway for the rooms. Maybe the rooms immediately at the big opening by the elevator are better suited for scooter entry. There was a LOT to do on the ship. There were activities for children and adults. Something for everyone. It was amazing. I wish picture packets could have been better priced. I enjoyed the excursions. My only complaint is I didn't know I could take the scooter off the boat and into the ports for the excursions until later in the day when we docked at Nassau. Once I found that out, it made the trip much more pleasant. It took two visits with Guest Relations to discover special wheel chairs were available and more suitable for travelling around Coco Cay. Coco Cay was ok. i never got down to the beach area but I got to experience the shops and The Glass Bottom Boat Tour while there. That was exceptional!!! Quick Draw was very knowledgeable and Cardinal was very good at navigating. They made an awesome team! Key West was great for travelling around on the scooter close to port. The food in the main dining room and the Windjammer was very good! I was partial to the Windjammer because of the variety but both were exceptional! All the wait staff were very helpful and knowledgeable. They were also very good at giving details about the next day: when we were going to dock, how long we were going to stay in port and reminders about documents to take on shore with us Our departing flight did not give us time to do anything in Miami. The only other negative was the rusty appearance on the outside of the ship. It let you know that the ship was older. The inside was very clean and modern. The other thing that impressed me was the way everything worked in an orderly fashion. I am referring to the drills, customs and departures. It looked chaotic but if you were patient and followed instructions, they were very orderly procedures that we were able to complete quickly. Any negatives I mentioned were not deal breakers, just personal preference. I had an amazing first time cruising experience! The bar was set high and I expect all other cruises I take to be just as good or better! Read Less
Sail Date June 2017
We choose this cruise due to the date and the price of the cruise. We should have chosen a larger ship but overall we made the best of it and had a nice time. I feel that when a person is disabled (wheel-chair bound) the excursions are ... Read More
We choose this cruise due to the date and the price of the cruise. We should have chosen a larger ship but overall we made the best of it and had a nice time. I feel that when a person is disabled (wheel-chair bound) the excursions are very limited. The cabins were so outdated that anytime a person wanted to get their balance on their account (televisions in room didn't display information) they had to go to the customer service desk. Sometimes I would walk past that area and the lines was snaked around the area where they were taking pictures. It seemed as if they didn't have enough people working in that area. The security going and coming on the ship before and after excursions were rather rude with the "I'm all that mentality." I feel they need some customer service training, "you catch more flies with honey then with vinegar." My advice to someone who has cruised before is to never downgrade on your cruise. We made the best of it because we cruised with a group of 14 people and despite some of the inconsistencies and we overlooked some things and had a good time. Read Less
Sail Date June 2017
I chose the cruise because it happened during the Memorial Day weekend. The alternative was to do Disney again, and I didn't want to do that. Cruises included your meals, while Disney requires that purchase of a Dining Plan to go ... Read More
I chose the cruise because it happened during the Memorial Day weekend. The alternative was to do Disney again, and I didn't want to do that. Cruises included your meals, while Disney requires that purchase of a Dining Plan to go w/the hotel stay. Cruise Critic says that the "ship shows its age." Aside from being launched in '97 and having a broken hinge to a cupboard storage area of the cabin bathroom or the clingy shower curtain, I disagree w/Cruise Critic about how Enchantment "showed its age." I chose an outside double cabin that turned out to be somewhat convenient being on the same deck as the MDR (Deck 4). I say "somewhat convenient" because walking through that deck to get to the MDR was like walking through a maze: very confusing. I figured out to get to the MDR eventually. The ship has so many facilities that were new to me, like the Spotlight Lounge (like the Pharaoh's Lounge on Voyager) for such activities like the Quest Game Show. I didn't find the Spotlight Lounge until late Sunday night. I was greatly pleased w/the accommodations for disabled folks: I showed a lot of left leg pain (cramps) during the Muster Drill, and I was shown to a different station where there were many guests w/disabilities and their companions and available chairs--that alternate location was the Bolero's Club. I guess the next time I go on a cruise, I'll self-identify as a person who needs some assistance so that I can attend the Muster Drill at a lounge rather than standing for a long time. Dining: I had a problem w/my dinner table arrangements: I had asked for a large, shared table, and I was assigned to it. But when I got to the assigned table, I had to change to another one because I was not a member of a group. Royal, what part of a "shared table assignment" did you not understand? After a while, I was assigned to a new table only to be told by the server that a family group wanted it and me and two other couples were assigned to a new one in the center of the room. Royal, I suggest that you need to work w/single guests a little bit more and learn that we solo guests want to be w/other solo guests, such as at a shared table. I had great service on all of the nights I had dinner. Great steaks and soups! I didn't eat any of the pastas. The staff took my wine orders well. Cabin: I had cabin #4524 on Deck 4, and it was nicely arranged w/the twin beds pushed together so that I would have a larger bed to sleep in. The lavatory was a little small, with that clingy shower curtain. Replace that please w/sliding doors. The flat panel TV was good. I liked the light switches. The toilet worked fine. The sink worked fine. The shower worked fine. Ports: Coco Cay: i didn't leave the ship to go to the island beach party because I could easily have a great time aboard ship (I did have a relaxing time aboard ship!), w/o experiencing lines to go ashore in the tenders. The Windjammer apparently had the same food as was served on the island: ribs, corn, fruit, burgers, hot dogs, dessert. Nassau: I've been here so many times I decided to relax aboard ship and not have to worry about shopping. I didn't miss the shopping or the sightseeing: I've done "The DIg" at Atlantis resort a few years ago, and I'm not a fan of water slides. I've done the tours of Nassau before, and I didn't need to go on a tour of the island again. My time aboard ship was well-spent: relaxing, eating at the uncrowded Windjammer, etc. Entertainment and Activities: I liked the Casino Royale, with lots of new games, and ones I played before on Celebrity Silhouette last fall. They had the hairy chest competition at the pool on Sat., 5/27/17, and Belly Flop competition at the pool on Sun., 5/28/17. Love and Marriage is very popular on Royal and Celebrity ships, and audience members are given great laughs with how couples tell us their quirks, where they make "whoopie," etc. Bar service could be improved in the Orpheum Lounge by having more servers there. The Quest Game, which I experienced firsthand on Independence nearly 3 years ago was again played on Sun., 5/28/17. Bar Service: You need more people in the R-Bar: I saw only one server on one side of the bar, w/a lot of bartending at the bar. Regarding the beverage packages, I decided to buy it on the ship and wondered whether I should have "done the math" to ensure I had a great deal on the "Deluxe" package: $61.50/day, but I didn't know how many drinks I could consume under that price. I'm glad there were many Coke soda stations inside the ship (there's one near the Ben & Jerry's kiosk) and several inside and outside of the Windjammer. But the straws for the soda cups need to be longer: they were too short for the size or volume of the cups: I recommend working with the folks who make the Slurpee straws to provide the cruise ships with longer straws. Service: Despite the issue of "musical" tables on Fri., 5/26/17, I had great service throughout the cruise. Read Less
Sail Date May 2017
I chose this cruse as a last-minute need for escape from work. Overall, I am satisfied with the cruse and staff. However, I feel during the cruse, that there could have been better coordination with the passengers as to what to do, how to ... Read More
I chose this cruse as a last-minute need for escape from work. Overall, I am satisfied with the cruse and staff. However, I feel during the cruse, that there could have been better coordination with the passengers as to what to do, how to do it properly. Including meals, shore excursions, what to do on board, etc. I am very happy with the experience, being that this was the first ship I was cruising with and not working (prior US Navy). The ship is aging and is starting to show signs wear. The crew is doing an excellent job at maintaining but I think the ship needs a significant yard period to fix the issues and give her a coat of paint. I as a first-time pleasure cruiser I did not feel that there was enough information provided to the passenger’s necessary to get the most out of their experiences on shore or while at sea. The first day was spent wandering around with our mouths open (it is a very beautiful ship inside), trying to figure out what we should be doing for fun and how to work it all in. The food was excellent and the food staff was amazing. Read Less
Sail Date May 2017
It was my first time taking a cruise and I had very high expectations from the review I received asking around about Royal Caribbean. As Hotel Managers in Miami, my friends and I had high hopes. The Check-In process to the boat was very ... Read More
It was my first time taking a cruise and I had very high expectations from the review I received asking around about Royal Caribbean. As Hotel Managers in Miami, my friends and I had high hopes. The Check-In process to the boat was very quick and simple. The stateroom was ready before expected and our luggage was there no much after, which is very convenient. After we got settled in the stateroom, we went to the dining room to eat. There were no tables available and it was annoying having to search for tables which was taking away from spending time on the deck. The dining room food remained the same throughout the entire cruise and there was not much variety. Other key points about the ship was the dinner at the actual restaurant which had really great service with servers such as Domingos and Alpesh who made sure we enjoyed our food. Also, the bartender Jefferson was funny and welcoming, he made sure to place a smile on all the guests. Unfortunately, not everything on the cruise was great, the shower water took a long time to get hot or it never did. The first night the AC in the room did not work and we had to ask an engineer to come fix it while we were all trying to sleep. On the last night, our room was not serviced until 2AM in the morning, we called several times down to the Guest Services and every time we received a different response and could not sleep until almost 3AM. After we told the room attendant to switch our bed sheets, we went back to the room to still dirty bed sheets and since we had to rest to get back to Miami the next morning we could not do much about it at that point. Looking to have a better experience next cruise. Read Less
Sail Date May 2017
This is a great little spring break get away that is affordable however ship is starting to show some wear service and food and entertainment was great and ship was very clean also I have a eating handicap and they took care of my needs ... Read More
This is a great little spring break get away that is affordable however ship is starting to show some wear service and food and entertainment was great and ship was very clean also I have a eating handicap and they took care of my needs for me and treated me with great respect I would highly recommend RCCL to anyone looking for a great family oriented cruise. There were four of us two in our 50's and one 18, and one 19 year old we had a inside cabin on deck eight had plenty of room with the quad bedding shower is a little tight but are not big people so no problem for us. We are not crazy about the Bahamas but it is ok we would rather have two stops at Coco Cay but it is ok would still recommend this cruise that is just a personal thing. Read Less
Sail Date March 2017
This cruise was primarily for a family member with limited mobility. She enjoyed it very much, but, as seasoned travelers, we found a number of things lacking. The food was average. The food in the Windjammer was pretty much the same ... Read More
This cruise was primarily for a family member with limited mobility. She enjoyed it very much, but, as seasoned travelers, we found a number of things lacking. The food was average. The food in the Windjammer was pretty much the same each day and you had to dodge people to get around the buffet areas. Parts of the ship looked and felt very old. "Padded" chairs in the Spotlight Lounge and the spa were basically flat with the padding completely worn out. The staff overall were helpful, friendly and attentive. One of the biggest complaints is the lack of planning for disembarkation for those with mobility issues. At CocoCay the line to get off the ship and on to the tender snaked up four flights of stairs. There was no where - except on the stairs - for someone to rest or sit if they were unable to stand for periods of time. The process for going through immigration in Key West was ridiculous!! You had to gather by group in the front of the ship, then walk the length of the ship to the back to have the immigration people look at your documents, then walk back to the front of the ship to disembark. There were plenty of people with canes, walkers and those who just had difficulty walking who had to do this. Why were other arrangements not made for these people?? Read Less
Sail Date February 2017
- During the planning processes with royal weddings I had to go through 3 different event planners because I was told that the first two had left the company. I had to constantly call and email to get a reply back as to what was going on. ... Read More
- During the planning processes with royal weddings I had to go through 3 different event planners because I was told that the first two had left the company. I had to constantly call and email to get a reply back as to what was going on. It wasn't until A FEW DAYS before my wedding that we finalized the ceremony/reception for the wedding which was VERY STRESSFUL and FRUSTRATING. - On the wedding day we had to walk a long distance until we finally got to our car to get transported to the ceremony location. They did not warn me of this as it was very difficult walking the distance in my wedding gown and would have worn more comfortable shoes had I known. - We never received a wedding photographer that was part of the package. - Laptop was not provided as listed in our wedding confirmation. - The ipod dock used at the ceremony was old and not compatible with our phones (was told we could bring ANY apple ipod/phone to play music) so we didn't even end up using it even though we paid for it!! - Sound system to play ipod was NOT WORKING (event planner had to bring in small portable speaker to play music and was not loud enough to hear music - Event planner played the WRONG ceremony music!! - Arch was set up in an area really CLOSE TO PUBLIC GARBAGE can and was VERY visually DISPLEASING!!! - Event planner was not aware of when guests were arriving when I had instructed her to let me know when they were about to arrive which resulted in me having to race back into the car but guests had already arrived in the parking lot by then and saw me. - Event planner was not informative as to how the order of the wedding was going to go and everything was rushed and very chaotic!! - Food for the reception was terrible and cold. There wasn't enough food to serve 38 guests which left some guests not being able to have a main. Since we paid additional for the gold buffet package, we would expect there to be enough food and to be better than the main dining/windjammer but it was very very disappointing. - I was unaware and very disappointed to find out the day before that the reception area would not be arranged to have tables and chairs set up and that the lounge arrangement would remain as a lounge layout! When I had a phone call appointment with the event planner, i was told that the table arrangements would be made with the event planner on cruise but nothing was done. If I had known all of this I would have NOT done my once in a lifetime wedding with Royal Caribbean. I would NOT recommend ANYONE to do their wedding or go to this cruise based on my first time experience with them. Since it was my very first cruise experience I would think that because I have nothing to compare to that it would be good but I regret doing my wedding with Royal Caribbean completely. The whole experience was unorganized, disappointing and a huge embarrassment. Read Less
Sail Date January 2017
Enchantment of the Seas was not what I expected. My first two cruises were on larger ships with many amenities. I was worried I would not adjust to the ship's age and size. However, I did read the ship was refurbished not too long ... Read More
Enchantment of the Seas was not what I expected. My first two cruises were on larger ships with many amenities. I was worried I would not adjust to the ship's age and size. However, I did read the ship was refurbished not too long ago. When I stepped of the gangway... I was surprised. The main centrum is beautiful with decor and great ambient lights at night. The ship had a personal touch which I come to appreciate compared to the the bigger ships (Which are still great). You will see the same faces throughout your cruise and make new friends in this more smaller setting. Customer services is always great when it comes to Royal Caribbean team. Activities are plentiful and the popular Quest Adult Game Show is a MUST see. Production shows are well done and not some poor cheap theater show. Theater have plenty of seats and you will always have a great view of the stage. There are plenty of bars to help you get your money worth of your beverage package. What you need to know is the ship does still have minor aging details such as rust on objects, chipped paint on walls, and a useless shower curtain that will make the bathroom floor soak wet. The casino is small, and will get busy at the tables (Only 2 roulette tables) after dinner. Be prepared to climb the stairs or wait as the elevators (Probably on most ships) are always backed up. It is best to pick your room strategically near the elevator and in the middle deck. The "Adult Only" solarium was not really adult only. There were kids constantly in this area, the pool was always closed for cleaning, and the use of chlorine was so strong, it made me high. Customer services is great, but in the main dinning room, sometimes the waiter disturb your meal by checking on you every 10 minutes... It feels someone is holding a gun to their heads (Probably so). We get it... you want to make us happy, but sometimes you want time to eat and chat with your friends and family. Last, the most important part, the food. Lets face it, the food is ship food. It is made to cater to everyone. Being a southern boy, of course it is not my momma's mash potatoes or mac and cheese. Most of the food will be under seasoned. In addition, this ship is in desperate need of other dinning options. There is room on this ship to carve in a Johnny Rockets, sushi, or something different. Anyway, just have some booze and get buzzed and the food would taste amazing. Pros: Personal feel while cruising and a nice short getaway itinerary. The boat has aged but in a beautiful way. Do not turn your head from this affordable price tag for 3-4 nights. Cons: Need more food options and better use of the Adult Only Solarium. Additional comment: My travel partner is deaf and it was difficult getting the kit and CC installed on the televisions (which never happened). However, did not interfere with the enjoyable time onboard. The bed shaker is annoying as it is very sensitive to knocks on the door or opening and closing the door. Just FYI. As a couple, I feel the boat made it more romantic as it was not over crowded and there were places to cuddle and watch the stars without disturbance. Appear to be LGBT friendly. Read Less
Sail Date January 2017
In General, I have to say that I’m very pleased with RCL. The people on the ship were very nice. Most people smile all the time and they’re not quick to say “no” when you ask for things. They do seem to have things down to a ... Read More
In General, I have to say that I’m very pleased with RCL. The people on the ship were very nice. Most people smile all the time and they’re not quick to say “no” when you ask for things. They do seem to have things down to a science and there’s not much waiting around as is often the case on other cruise lines. But I do have a few items about this particular cruise and ship that I think my fellow Cruise Critic followers would like to know: 1. The cabin steward was MIA until the last day of the cruise when it came time for him to scout for tips. This is a pet peeve of mine, especially when you call for them and they don’t come or leave notes that they ignore. They should be visible and available all the time. TWO bath towels is not enough for two fully grown humans. We even splurged and got the junior suite. Total waste of money if you ask me, all you get is a bigger room. Not worth the TEN TIMES as much, which is what you’ll pay. No exaggeration, TEN TIMES. 2. They had an electric scooter in our room we didn’t order. I put it in the hall and it stayed there the entire length of the cruise. So people of course gave me dirty looks as I hobbled in and out of my room with my cane. I asked 3 times for it to be removed. Strangely, it disappeared for a few hours on day 3. 3. For some reason, there were two refrigerators in our room. One of them caused the bed to be off-center. There were alarm buttons for calling for an emergency right on the wall behind the pillow, which my wife inadvertently hit with her head. At 3:45am. Security comes banging on the door and completely woke us up and turned on the lights so he could reset it. They said it could not be disabled, even though we didn’t need it and nobody else had one. 4. This one really gets me: We booked this cruise on the last ship. Of course, we didn’t have the internet site available to compare prices and whatever, so we had to rely on the sales guy on the Radiance of the Seas. We paid a lot extra for the junior suite. He said there was no difference between the junior and any of the other ones since I am disabled. He guaranteed it would be a quiet room, not open to the atrium and not below a noisy area above. All lies. The fire door to the atrium and elevators were 3 feet from our door. It remained open, highly travelled, and extremely noisy until midnight or later every night. The busiest deck was directly above us. In fact, it was the bottom of the stairs from the deck above that, so every child who jumped the last step shook our cabin. Supposedly, I would get priority boarding, access to the special lounges, a concierge lounge on board with continental breakfast, and lots of other stuff because I paid TEN TIMES the normal fare for a suite. Nope. Just a bigger room. Of course, that was months ago and that guy is long gone. This is the reason we’re not coming back for our next cruise. I can’t stand lying salespeople. Of course, there was nothing to make up for it on this cruise. So if you’re going to use the “next cruise” people, get it ALL in writing. All of it. 5. You can really see the rust on the ship. A lot of rust. It’s time to refit or retire. Rust at this level doesn’t exactly inspire a feeling of safety. I don’t know about you, but if you get a balcony, I like to lean over it. It was never cleaned. I had to clean it myself. You know, to get off all the rust and salt, and dirt, and residue from people smoking. I didn’t come on vacation to work. 6. RCL has a real problem segregating smokers. I mean, I get that people smoke, but when you put them in a spot that’s semi-enclosed it just blows around the pool deck. It’s dangerous and disgusting. No smoking should be allowed anywhere except in an enclosed room with a vent to the sea or something. I don’t even gamble much anymore because I can’t stand it. 7. The absolute WORST massage I ever had. I don’t think I can remember ever having a “bad” one, but this was bad. I asked the therapist at least 10 times to go slow. She never changed her pace. It was hurting. It was a couples massage, and I didn’t want to interrupt my wife’s massage as she was obviously having a good one, so I put up with it until the end, but what a joke. I complained to the manager, but nothing happened. Not even a discount. Read Less
Sail Date December 2016
If have cruised more than a dozen times with both Royal Caribbean and Carnival. This was the best cruise I have ever been on. Elvis-the cruise director-made this trip the best memory I could ever ask for. Most of the entertainment was ... Read More
If have cruised more than a dozen times with both Royal Caribbean and Carnival. This was the best cruise I have ever been on. Elvis-the cruise director-made this trip the best memory I could ever ask for. Most of the entertainment was centered around the Centrum R Bar, which was a short walk from my cabin 4578. I specifically booked this floor and room-due to the fact that my husband could not walk far. Of course, there are other entertainment areas of the ship-but for us-this was perfect. It was also the same floor as our dining room-so this floor was perfect for us and the room was quiet. The main reason is there is a glass door separating the lobby to the hallway. The other floors that are open to the lobby can be a bit noisy as the hall ways are open. Don't book a room close to the lobby area if you are a light sleeper. We only ate at the Windjammer on the day of boarding. Everything else was in the main dining room. The food was delicious and the wait staff exceptional. One night we did eat at Chop's-yum! The filet melted in my mouth-well worth the money spent-however-you can get a filet in the main dining room for 16.95-instead of 35.00 per person at Chop's. I don't know if its the same exact cut but there are other options you can order as well. The menu changes every breakfast and also at night. I would recommend the chocolate waffles-the best ever! We celebrated our 30th anniversary and the memories and the fun we had will live on forever in our photos! Excellent all the way around. So glad they switched out the Majesty for the Enchantment! Would be nice if RCCL added or rotated in another ship option for 3 and 4 night cruises.. FYI-sailing on Halloween was special as most everyone on the ship-employees were dressed in costumes. I could not believe how many of the guests boarded in costumes! The decorations were everywhere. Love cruising near or around the holiday especially on RCCL. Read Less
Sail Date October 2016
We love the Enchantment. This was our third cruise on her and cannot wait to book another one. Maybe that is why we did not find any fault with this cruise. Embarkation was a breeze, on the ship within 30 minutes. Our rooms were ready ... Read More
We love the Enchantment. This was our third cruise on her and cannot wait to book another one. Maybe that is why we did not find any fault with this cruise. Embarkation was a breeze, on the ship within 30 minutes. Our rooms were ready when we boarded. The balcony room had more than enough storage space. The variety of food in the Windjammer was enough to please any hungry person. People eventually move and we had no problem finding a table. We did not have a problem with food being cold. We did miss the omelette station, only a fried egg station. Food in the dining room was delicious and did not disappoint. Our waiters, Michael and Enrie were attentive to our needs and we will ask for them when we return. We enjoyed touring the ship, so many areas to relax, enjoy music or be entertained. The Solarium was a great area to relax and/or get a salad, sandwich, fruit cup, cookies or soup. Especially great for lunch or late night. We did not get to the shows. We saw some of them on the TV. Our cruise directors, Bing Bong and Moe were very entertaining. They kept us laughing. We took the tour in Nassau (Charm and Beauty). It was informative and included various places in Nassau that would be of interest to tourist. We had a great tour guide, Elvin. Debarkation was a breeze. Read Less
Sail Date March 2016
This was my third cruise, but first on RCCL. I will NEVER sail on RCCL again unless someone I know and trust can assure me that they have done a full overhaul of their ships and crew training. The positives: Alberto and Davon were our ... Read More
This was my third cruise, but first on RCCL. I will NEVER sail on RCCL again unless someone I know and trust can assure me that they have done a full overhaul of their ships and crew training. The positives: Alberto and Davon were our dining room servers and they were AWESOME. Fast and friendly service, very efficient and professional. The strawberry bisque was sensational. Our cabin stewards were efficient. The bungee trampoline was an enjoyable experience for my girls. Plenty of trivia options for those (like me) who enjoy them, and offered in non-smoking areas. The negatives: Where do I start? There were so many of them. We were cruising in a group of 16 people. Check in went fine for some folks, but was a horrible experience for others. My son has Autism so we were assured priority check in, yet my family was the LAST one to get through check in and it wasn't because they were making sure that all of our needs had been met or trying to meet other needs. I have no idea how RCCL got the Autism on the Seas certification because they were pathetic at meeting our basic needs. And the personnel doing our check in acted as if they would rather be anywhere else rather than doing their jobs. Stateroom #4509, #4511 and #4003 were the staterooms my family was in and they were TINY. I expected tiny rooms since we were booking inside staterooms, but these things were the size of a walk-in closet. If you weren't claustrophobic before stepping into the bathrooms in these rooms, you would be before you stepped out again. I am a big person, I admit that, but good night, could barely turn around in the shower stall. I don't have a walk-in closet, but this bathroom was not much larger than my bedroom closet. The beds were like someone took a piece of foam and tossed it on top of a rock. I like a firm bed, but this was way beyond firm to downright painful. And the point of joining in the middle, where they shoved the two twin beds together, was painfully evident. That was not the case when my husband and I sailed on Carnival in March. I was traveling with a CPAP machine and had been told in advance that an extension cord and a bottle of distilled water would be provided in my stateroom. The extension cord was there, the water was not and was never provided. Due to my son's Autism I had been told he would be offered a private muster drill. This was never offered to us. My 3 year old wanted to watch the cartoons on channel 21, but between every single blasted show they ran a 5-10 minute commercial for their spa services. Seriously? I mean I understand that they make their money off of folks booking those expensive treatments, but that is a bit ridiculous. The method of getting folks onto the bungee trampolines was completely disorganized. They had us sitting on benches, but instead of picking the next person in line, they would pick whoever was closest in size to the person getting off the trampoline so that they didn't have to alter the settings on the cords or number of cords. This meant that some folks who had just gotten to the benches went on before folks who had been sitting there for 10 minutes or longer. The first night they were scheduled to show Mission Impossible: Rogue Nations on the pool deck, but instead showed Christmas Vacation, which was then shown each night. The second night they were supposed to show How The Grinch Stole Christmas, but instead showed something else (not really sure what), followed by Christmas Vacation. The food was mediocre, and certainly not what I would expect from a cruise line that is supposed to be tops. My children wanted snacks at around 10pm but the only option still open was in the adults only area. Even the ice cream machine was closed down at 930 each evening. In the Windjammer Cafe they couldn't keep the silverware stocked and the food was below par for the most part. In the My Fair Lady dining room the food quality was better and the service was excellent. Disembarkation was a disaster. They had us all in number groups, but then called multiple numbers at one time, so what was the purpose of splitting the passengers into number groups? There was one disembarkation gang plank, but two lines leading to it with no one controlling the flow from the two lines, so one moved much faster than the other. And again, with 5 number groups trying to get off at one time, it was a mess. The only karaoke options offered were labelled as adult only. Two of my daughters and my two nieces enjoy karaoke and were lucky enough to find a couple that, although labelled as adult only, they were allowed to participate in. There were no water fun options for toddlers who still require a swim diaper. Again, unless someone I know and trust assures me that they have made some major improvements and changes, I will never sail on RCCL again. And if this had been my first experience on a cruise ship, I probably wouldn't cruise ever again. Read Less
Sail Date December 2015
Went on the Enchantment for Super Bowl weekend. Just about filled. Had a great cruise. Ship was nice and clean. Crew was very helpful. Even missing an opportunity to spend a day at Cococay we still enjoyed everything. We had more ... Read More
Went on the Enchantment for Super Bowl weekend. Just about filled. Had a great cruise. Ship was nice and clean. Crew was very helpful. Even missing an opportunity to spend a day at Cococay we still enjoyed everything. We had more time to spend at Nassau. The casino staff was very good. Some of the table games could have been better if I had one complaint. Restaurant service was excellent as was the food. I would go on this ship many times. And the new terminal at Port Canaveral was the best I hve ever gone through. Read Less
Sail Date March 2015
Thought that the ship was very well cared for. About the only maintenance issues we saw that were needed was floor tile that was coming up in the Solarium. Very happy with our room except for the noise of a loud pump that happened several ... Read More
Thought that the ship was very well cared for. About the only maintenance issues we saw that were needed was floor tile that was coming up in the Solarium. Very happy with our room except for the noise of a loud pump that happened several times during the night. Stateroom attendant (Dennis) was very helpful. Food was so-so. I'm not a big gourmet food fan so of course the turkey and dressing dinner was my favorite. Found lots of good choices in the Windjammer but our friends preferred the My Fair Lady dining room for evening meals. I really liked the rolls in the dining room. We enjoyed sandwiches and salads a couple of times in the Park Cafe. Loved the grilled ham and cheese there. I think they could use more help in the Park Cafe as there were always tables that had not been cleared. I saw a lot of people eating pizza so I tried a piece and all I can say is yuck...tasted like frozen pizza. Shows - 1st nights performance with the Royal Caribbean dancers and singers was very good. Loved both of the comedians also. Last nights performance with the singers and dancers was not my thing. I noticed several people leaving so guess I'm not alone. Costumes and sets were wonderful. The female singer that sang the Whitney Houston song was amazing. Enjoyed a lot of the other singers in the Centrum also. The Cruise Director was doing his 1st cruise and I think he did a pretty good job. Read Less
Sail Date December 2014
Yes, you do pay more for a holiday cruise. In this case it was worth every penny. Enchantment of the Seas knows how to throw a party!! The food was great and the crew seemed just as happy as we were to be there. The ship is in great shape ... Read More
Yes, you do pay more for a holiday cruise. In this case it was worth every penny. Enchantment of the Seas knows how to throw a party!! The food was great and the crew seemed just as happy as we were to be there. The ship is in great shape - not just for her age - its just in great shape indicating a captain and crew willing to do whatever it takes to keep her in tip-top condition. The short itinerary (one cruise day, Nassau and Coco Cay) was just right for a quick getaway and a good way to end the holiday season. From what we had read here on CC, Enchantment has a great reputation and from this cruise, in our opinion, she didn't disappoint. Consider us Enchanted! Read Less
Sail Date December 2014
My review is based on cruising with a mobility limited parent, and hopefully the information will be helpful to someone else. Overall, compared to the level of service we've enjoyed on Carnival, Norwegian and Princess, I was ... Read More
My review is based on cruising with a mobility limited parent, and hopefully the information will be helpful to someone else. Overall, compared to the level of service we've enjoyed on Carnival, Norwegian and Princess, I was surprised with the lack of service on Royal Caribbean. I thought RCI was supposed to be a notch above the other lines I've sailed. Embarkation was in Baltimore. Flew is a day early. The cruise booked a hotel stay at the Hilton, but after getting there, we found out we had been moved to the Hyatt. Seems with the Oriels being in the playoffs, and a large "Women in Technology" convention in town, the Hilton was overbooked. The hotel picked up the cab ride to the Hyatt, and we were in a room within 15 minutes. The Hyatt was a great hotel and provided 1st class service. If going back, I'd request to stay there versus the Hilton. We have used the handicapped boarding process on Carnival and Norwegian in the past and expected a similar set-up with RCI. Such was not the case. We had cruise arranged transfer from the hotel to the ship. The bus dropped us off in the parking lot at the cruise terminal with an approximately 20 yard walk to the registration building. No problem. Mom can walk a short distance, but with stress fractures in her back and bone cancer, she can't stand for long periods. We had pre-arranged for a wheelchair rental to be waiting for her in our stateroom. Typically, the ship will provide wheelchair assistance to get to the cabin and then we have a wheelchair from there. Upon entering the registration complex, the handicapped were directed to a line that at that time, 11:15-11:30-ish, was 10 families deep. There were two, dedicated handicapped registration agents. After getting thru the line, there were chairs available to wait in for wheelchair access to the ship. Problem is, and my Mom wasn't the only one affected, the handicapped in this line did not have the stamina to stand in line, leaning on their walkers and luggage, in order to register and then get to the chairs. In our case, I could send my Mom to sit down and I could stand in the queue, but that was not the case with dually impaired couples and other singles attempting to board. Muster drill was easy. Arrived at the appointed place a bit early. Mom was allowed to remain in her wheelchair - they checked off attendance by cabin number. Access aboard the ship was fine for the most part. Hard to maneuver around deck 4, our stateroom deck, on art auction days, as the art auction is staged on deck 4. Cabin space was adequate. Shower was among the best and roomiest we've had in an accessible room. Cleanliness was lacking. Upon initial entry, the counter in the dressing area was sticky and had a dead bug on it. The bathroom was quite dusty - the top of the phone and the shaver plug, could of used a wet cleaning cloth. The medicine cabinet shelves were dirty. The room contained a mini fridge for medicinal use, which was unexpected and quite nice. Mom had a medicine that required refrigeration. I had planned on using ice, so the mini fridge was a nice extra. I don't believe the cabin was vacuumed or the bathroom floor swept the entire time we were aboard. We had "My Time" dining and made reservations via the RCI website before boarding. We confirmed on-board. They set us at a two person table right inside the entrance. Perfect. Wait service wasn't so spectacular. Long waits between courses. Coffee arrived after dessert. This was all the more noticeable by comparison to the excellent service going on at the 8 person table next to us, served by a different waiter team. Debarkation was easy. Picked up wheel chair assistance on deck 6. Exited on deck 1. Straight thru customs and then claimed our luggage. No muss no fuss. Read Less
Sail Date October 2012
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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