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Royal Family Suite with Balcony (FS) Cabin Reviews
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Do. Not. Book. This. Suite. There was a strong, sour/cigarette -like odor in the second bedroom where our kids slept. They complained every night about the smell. Also, the drain in the main bathroom floor backed up one night and ... Read More
Do. Not. Book. This. Suite. There was a strong, sour/cigarette -like odor in the second bedroom where our kids slept. They complained every night about the smell. Also, the drain in the main bathroom floor backed up one night and flooded the floor with dirty, sour smelling water. To the staffs credit, each time we reported the issues, their response was very quick. Even the floor supervisor came to our suite to talk with us about what they were doing and to follow up. By the time we had the flood in the bathroom we were so familiar with the supervisor (who was extremely apologetic and professional) that he offered us a significant discount off our current cruise cost to be used to a future trip with Royal Caribbean. We had been prepared to have to complain and hunt down someone to address our concerns and frustrations but they were ahead of us! The odor was never fixed but the bathroom issue was addressed and did not recur. The customer service we experienced on these issues was amazing and that significantly helped us enjoy the rest of our time on the boat. Still.... If you have a choice, stay away from 8052!Read Less
Big Balcony is amazing, so I will rate the physical room at 5.5, but don't expect the "extras" that you are entitled to because the service sucked!Read More
Big Balcony is amazing, so I will rate the physical room at 5.5, but don't expect the "extras" that you are entitled to because the service sucked!Read Less
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