2 Royal Caribbean Empress of the Seas Cruise Reviews for Repositioning Cruises to Cuba

We wanted to visit Cuba. The Good - Our best experience was table 512 in the main dining room! Marvin and Louie, awesome people! Dinner we had the best service, great guys with a sense of humor, friendly and professional! The shows ... Read More
We wanted to visit Cuba. The Good - Our best experience was table 512 in the main dining room! Marvin and Louie, awesome people! Dinner we had the best service, great guys with a sense of humor, friendly and professional! The shows were fantastic and there was plenty to do on the at seas days! The food was nice, kudos to the chef as things were no overly salted or sweet! The Bad - No Jacuzzi was available the entire trip and the pool was not available until after two days . We decided to do an inside cabin this time and the cabin was much smaller than the pictures show you on the Royal Caribbean website . In addition the beds were put together and there was no walking space. The only way to get to the restroom was to jump over the bed and out through the front of the bed . The bathroom was much smaller than I remember another crew ships. In addition, multiple days on the more common floors there were foul odors transmitting through the air . I attempted to do the Royal Caribbean survey however I missed the deadline so I thought it would be best to put it here . The Ugly - The ship was in poor condition and definitely showed its age . Also, because we did not book shore excursions with Royal Caribbean we were treated as second best . In areas where there were tenders, we were not allowed to get off the boat until all the royal Caribbean shore excursion people were off first . When you asked a Royal Caribbean employee what can be done since they were time limit on the excursions they said if you didn't book them through us there's nothing we can do . One employee even said, next time get down to the room where they were giving out passes earlier. Which was just a rude comment! I certainly wouldn't consider that customer centric! I did call him out on it and even though there was an apology, it was disheartening to be spoken to like that while on vacation. I'm not sure if it's the ships we picked on royal but I'm doubtful I would choose Royal again. Read Less
Sail Date March 2019
This cruise was so unappealing in so many ways. To start this experience the line to check in at the Miami Port took over 35 minutes. There were not enough agents to fulfil all the people at check in. The staterooms are tiny, with 139 ... Read More
This cruise was so unappealing in so many ways. To start this experience the line to check in at the Miami Port took over 35 minutes. There were not enough agents to fulfil all the people at check in. The staterooms are tiny, with 139 sq. ft. The bathroom as miniscule with a small shower. The beds, two twins to make a large bed was so uncomfortable, as were the pillows. Both made my bones ache. The food in the main dinning room was bland and had no real taste. The specialty dinning room was better, although the menu is fixed and doesn't change, so that got old after two consecutive nights there. The day at sea makes this small ship very crowded, noisy and annoying and claustrophobic. The pool area with it's spa sized (small) pool was very crowded on the day at sea. The Windjammer café on the pool level could be very crowded as well. They had a good variety of foods. Some okay, other not so much. But you could always find something there to eat. Elevators slow and crowded. There really are no quiet places aboard, what with loud music constantly blasting. There was even a karaoke set right by guest services which made speaking to a representative very difficult. The casino was small and had no inviting vibe. It was mostly very empty. What was especially annoying was the upsells and hawking of the ships extra's such as the specialty dinning, the spa and the photo gallery. This was constant. The library and the card room were not enclosed and basically in the hallway. Again, very noisy. The only reason we went on this cruise was for the overnight in Havana which made every other annoyance on the ship worth it. It was super easy to get on and off the ship in Havana. No lines and we did this a few times the first day in port. Havana was most interesting. This ship was probably a jewel when it was built in 1989, but 30 years later, it is time to put her to rest. I had been on many RCCL cruises and this ship was by far the worst. I kind of felt bad for the staff that constantly, and I mean always asked if you were having a great time and to give them good reviews when an email was sent to follow up. Upon return to Miami, the debarking of the ship was flawless and took no time at all. Read Less
Sail Date July 2018
Empress of the Seas Ratings
Category Editor Member
Cabins 3.0 3.5
Dining 3.0 3.9
Entertainment 3.0 3.9
Public Rooms 4.0 3.9
Fitness Recreation 2.5 3.4
Family 2.0 3.4
Shore Excursion 4.5 3.8
Enrichment 4.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.8

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