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1 Emerald Waterways Portofino Cruise Reviews

My husband and I chose this cruise to celebrate our 31st wedding anniversary. We had a wonderful river cruise with Emerald from Budapest to Amsterdam last year and had expectations of reliving the excellent experience we had then. ... Read More
My husband and I chose this cruise to celebrate our 31st wedding anniversary. We had a wonderful river cruise with Emerald from Budapest to Amsterdam last year and had expectations of reliving the excellent experience we had then. Emerald Radiance was launched earlier this year and is still going through the snagging process that one experiences with anything new. However, there were several major problems with this boat. Three cabins which reeked of fuel fumes were allocated to guests, one couple chose to stay in one of these balcony cabins (????)) The shower in our Owners cabin flooded the bijout bathroom every time we used it. The cabin was a lot smaller than the brochure pictures suggested and I could fall out of bed, straight into the bathroom. There appeared to be a staffing issue. Although the majority of the staff were friendly there were only an exceptional few who were experienced in the service industry. This led to a stressed out anxious staff, which in turn led to a slightly anxious experience for guests. The Horizon lounge was so crammed with sufficient seating that navigating your way round it was a challenge, even empty handed. Carrying drinks as well was asking for spillage. This looks like a long list of moans, it is, but we were both disappointed by the 3 star experience that we had, rather than the 4 - 5 Star experience we expected from our trip last year. The trip was certainly not worth the price we paid. The weather was lovely but the areas that we berthed in were mainly isolated and unless you were willing to be up, washed, dressed, breakfasted and ready to leave for the 9am excursions, there was little to investigate. Read Less
Sail Date July 2017
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