Emerald Europe - River Cruise Reviews

We returned a couple of weeks back from our very first Radiance Cruise. What an experience!! We were so impressed with absolutely everything, the ship, the staff, the cleanliness, the food, the whole situation. LOVED it and will go again! Without exception the staff were all wonderful. Whatever they were doing, they always had a smile on their faces. Our particular waiter, Farro, was ...

The cruise it's self was excellent, the staff very attentive and the food good. I really couldn't fault the cruise, HOWEVER, I very nearly didn't go as my experience of the UK Customer Service department was utterly appalling and I thought if this is the way the cruise will unfold I wasn't interested. Facilities on the ship were good but limited, the itinerary was excellent and they obviously had ...

We chose emerald because they were the only ones who had back to back river cruises from France to Portugal and Everything booked through them. During the 2 nd transfer from Lyon to Porto emerald booked us on 2 flights going to Brussels then to Porto which really was the start of the bad service we received from emerald. We asked why didn’t they fly us direct from Lyon to Porto they said sorry ...

We have taken a number of ocean cruises, and this was our first river cruise. I had a meeting in Vienna, so we decided to fly to Bucharest and take the Danube cruise up river to Budapest. The rooms are extremely well designed. The drawers were deep enough to hold my suitcase, and there was enough clearance below the bed to fit my wife’s larger luggage. The food on board was quite good, ...

We chose this cruise because we liked the itinerary and we enjoyed all the places we visited. The boat itself is very nice, cabins a bit snug but bed very comfortable. Food and wine all good but restaurant lacked a bit in terms of ambiance though staff all helpful and friendly. Main issue was the unseemly scramble if you wanted a table for two. Also at lunchtime it would be helpful if a copy of ...

Chose Emerald quite a while ago having been on their river cruises. The style is very similar to the river operation in many ways. The ship on first impressions looked off white not gleaming. During the cruise some painting took place that gave a better appearance. Depending on taste there is a lot of grey on the ship. The lounge has some furniture that is not easy to arrange comfortably ...

We cruised from Basel, Switzerland to Amsterdam. This was our first river cruise and we thoroughly enjoyed it. Pick up at the Zurich airport for transfer to Basel was really easy - we found our driver very quickly by following the directions that they gave us. All the tours were interesting and well-planned. The food spoiled us - there were multiple choices for every meal, the presentation was ...

You make us so HAPPY. Starting from the Airport to our hotel and than from the hotel to the Emerald Luna. Our cruise Director West was very helpful. Florin had no shortage of words to set the mood on board. Thanks to you Sir. The service, the food, the Attention to everyone. Activities were very great: -Guided tour of Breisach -Guided tour of Strasbourg (my preferred ...

This ship is very elegant. the colors of white, silver and lots of mirrors throughout. The room is spacious with all amenities. Body wash, shampoo, conditioner, body lotion, shower cap, hair dryer, plush bathrobes and slippers and a nice bottle of water everyday in your room. Down service with chocolates on your pillow. Breakfast and lunch are buffet style and dinner is served. The food is ...

Emerald was recommended by friends. The timing of this cruise fit our schedule and we wanted to experience south of France. We very much enjoyed the cruise! The ship was modern and immaculate. The crew was amazing in their performance and demeanor. The food was exceptional! We enjoyed all the included tours and several of the optional (extra cost) ones. Our tour guides and excursion ...