Emerald Europe - British Isles & Western Cruise Reviews

We chose emerald because they were the only ones who had back to back river cruises from France to Portugal and Everything booked through them. During the 2 nd transfer from Lyon to Porto emerald booked us on 2 flights going to Brussels then to Porto which really was the start of the bad service we received from emerald. We asked why didn’t they fly us direct from Lyon to Porto they said sorry ...

This is day one with many disappointments. The panoramic balcony suite is misleading. It's a room with a large window. They installed wood flooring in order to say "balcony"! We tried to upgrade to a suite, but they wanted $2400+ to upgrade. Never believe their pictures. First dinner was fair! Food not hot at all. Lobster bisque was not prepared remotely close to a real lobster bisque! ...

I would never recommend Emerald River Cruises. First I would recommend more options for pre/post cruise tours. I would also recommend narration of the sites on the way to the ship even if it’s a transfer. Once onboard a lot more info on what to expect and someone to answer questions, like your cabin steward whom we didn’t see until the second day. This doesn’t improve, if you miss a port ...