Emerald Europe - British Isles & Western Cruise Reviews

After some comparison shopping, we chose Emerald, based on their brochures and the promotional campaign. It looked like a nice, high-end product and it included gratuities and extended beverage package (along with options that other companies also offer). We sailed for two weeks from Budapest to Amsterdam in the second half of August. Once we found the ship, the check-in was smooth and well ...

I read with interest Jorge Oliver's review of his cruise on the Luna that he apparently took the week before we cruised. It sounds like a different ship. Maybe our expectations were too high since we had cruised the Douro River on the Emerald Radiance the week before, which was a magical trip. Mr. Oliver refers to the attentive staff who knew his likes, allergies, and restrictions after the ...

We chose this cruise because we had travelled with Emerald before and wanted to explore the Rhine region. The itinerary was from Amsterdam to Basel and our cruise was the first of the season. A high percentage of the crew was new to river cruising and this showed in the quality of service in the restaurant - no shortage of enthusiasm and food quality was good but lack of training was ...

We got off to a very rocky start! I guess Emerald was "hacked" and there was no communication for several months. We arrived in The Netherlands one week before embarking, and they had still not sent our packet to us. The travel agent we used was getting QUITE frustrated and would call Emerald....only to be put on hold for hours, then disconnected. Ugh. We finally received our paperwork ...

We had never been on a river cruise and wanted to do a Rhine cruise. After a dozen + ocean cruises we did not know what to expect. The ship was beautiful and the crew were great. We had a panorama balcony cabin on the second deck and it was wonderful. The food choices and times that food was available was not good. Due to health problems, I need to eat at least 2 hours before bed. The late and ...

I was really disappointed with Emerald. They advertised their food as being high-end cuisine. It was really average. I had their lunch in the dining room on the first two days of our 14 day cruise, and never returned. There is a lot of food, but it was all of mediocre quality. No complaints about breakfast, there was a lot of variety and it was excellent. Their dinners were not high-end cuisine. ...

We had often thought about cruising from Amsterdam to Budapest. Friends said it really didnt matter much which line you used, they all go to the same places, and when you walk through other ships at ports they are all very similar. So when Emerald launched into the NZ market with sharp entry prices we picked on price. Always warry about "you get what you pay for" our first impressions at the ...

We liked the itinerary of this cruise however, the river was low and we were informed at 6pm the previous evening could only board at Passau not Nuremberg. We arrived in Munich Airport at 11am - our baggage did not arrive until 12.15, we could not find the meeting staff for Emerald - no signs - no notices at the cafe proposed for the meeting. We were then approached by a lady with no ...

Chose this cruise to celebrate a special event. Staff was accomodating though even with room being çleaned' twice a day, the vacuum obviously didn't work well.Tours were basic and food was disappointing with the chef's menu being rather boring after the first few days. The soups were a mild variance of the consomme of the previous day.Rooms were small but adequate but the lack of a dance floor ...

This was our first river cruise and it was our honeymoon, so we decided to splash out and book the best. Emerald included everything, meals, wine, tours, tips and this was a perfect way to get a feel of river cruising. We chose our cabin, mid boat and on the top deck with panoramic balcony. This was perfect, roomy, comfortable, clean and with great facilities such as WiFi and free movies. Lovely ...