Having travelled with Emerald before (2014) and Because I love the Moselle & Rhine rivers, it was an obvious choice. However certain aspects were a severe disappointment. Day 6 Trier, awoke moored in a commercial dock next to a scrapyard, 15 miles from Trier, hardly much chance of a stroll ashore after the official tour. Day 7 Bernkastle, except it was Traben Trabach, 30 minutes by coach from ...
We chose Emerald as we had cruised with them previously and were very pleased with our holiday but the customer support pre cruise was nearly non existant
An email from the company was received about 3 weeks prior to departure asking us to complete a couple of questions including who to notify in an emergency and for flight details - as they had booked the flights this appeared to be ...
This cruise was arranged through Vermont Biking Tours VBT. The cabin were similar to Avalon, Viking, and Uniworld quality. The staff was excellent speaking English very well and very professional. However, the dining experience is much to be desired. Breakfast and lunch were adequate. Dinner was another matter. The dining room was noisy and it was very difficult to converse. The main course ...
The Good.
The entire crew were excellent throughout the cruise and unable to be faulted.
Always a ready smile, happy to chat and would go out of their way to ensure we and other passengers were going to get the most enjoyment out of this cruise.
Embarkation in Amsterdam and disembarkation in Budapest went smoothly and seemlessly.
Our cabin on the lower deck was cosy and just a small ...
We chose this company over its competitors because of good CC and word-of-mouth reviews; and this cruise because of its romantic Christmas nature. Some aspects were excellent: small but comfortable and well-appointed cabins with great views; the small but superb swimming pool facility; the top quality guides, who spoke perfect English and were informative, interesting and, in a couple of cases, ...
I had never been on a riverboat cruise so picked this one simply through online research and because it stopped at the places I wished to see.
The excursions and visits to castles, palaces, abbeys, churches and historic cities and towns were all wonderful - I’m sure I will never be there again, so it was a very compact and educational 2weeks. Most of the guides were very good. Some, however, ...
We choose this cruise if order to visit the Danube. Probably 7 or 9 days should be enough and the last part of the trip is not great enough as the 1st part.
The german part is nice but some days you have not enough time to really look the towns and the onboard afternoon you have little to nothing to do. The top of the ship was banned to go during lot of days in the ⅓ of the trip and that is not ...
AFter 4 river cruises, I figured that the companies were all great and did not matter too much. But, I was wrong. My first time on Emerald and I was dissatisfied with the service. Things did not start out too well for me when my airport transportation from Emerad did not show up, and despite there being someone there from the sister company Scenic, this representative told me she never heard of ...
We hoped to learn about an area of which we knew little, and to see unusual wildlife - especially birds - in the Danube. We particularly hoped that there would be an optional excursion to the Delta nature reserve. There was neither.
However, Emerald's general organisation was outstanding from start to finish. The ship was flawless except for the noisy dining saloon, very comfortable, and the ...
Most of the cruise was very good with excellent excursions and good service from the cruise director with regards to these excursions. On board service was not so good though, I have been a coeliac for many years and Emerald were informed of my need for a gluten free diet when the cruise was booked, I was told on arrival that this would be catered for and was well understood. Each day I was ...