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6 Emerald Waterways Bucharest Cruise Reviews

We had Emerald highly recommended by our Travel Agent, who had sent other clients on your Danube cruises. We were also swayed by the brochure, which promised a most enjoyable cruise. In the main, we did enjoy it, but there were ... Read More
We had Emerald highly recommended by our Travel Agent, who had sent other clients on your Danube cruises. We were also swayed by the brochure, which promised a most enjoyable cruise. In the main, we did enjoy it, but there were aspects that we thought could be significantly improved. Our main disappointment was the cuisine. We did not like the single sitting arrangement for dinner. We thought the food at dinner especially was short on variety, quality and quantity, with too much emphasis on presentation. We were not offered a barbeque, despite the great weather on our first three days. There were only 3 nights when the 'quiet area' was available with nowhere to sit quietly on other nights. We felt that a number of the tours were included just to fill in the timetable. However, the guides throughout were excellent, and we learned a great deal about the history of the 5 countries visited during and post Communism. The visits to the various fortresses and farms were overdone and added little value. The horse show was only average and very muddy!!. The two lunch meals out were disappointing, although we enjoyed the private house lunch. The service and professionalism of the crew was excellent, the ship was very well appointed, and the free use 24/7 of the coffee/tea machine was much appreciated (Suggest you provide a similar machine in the Dining Room as an alternative to the weak coffee served at breakfast). All this went a long way to making the cruise enjoyable, and to mitigating the issues highlighted above.. Read Less
Sail Date September 2017
Wanted to compare it with sea cruising. We go on sea cruising a lot and they cater better for dietary problems. too long to wait for meals. When you are on trips food was not good and should of been told when it was going to be serve ... Read More
Wanted to compare it with sea cruising. We go on sea cruising a lot and they cater better for dietary problems. too long to wait for meals. When you are on trips food was not good and should of been told when it was going to be serve late.There was also a lecture in the pool area on the only time to had to go in the pool, very bad organisation. Very little selection in fruit and biscuits. Not very happy about the food at all, thought it would of been better for the price, very expensive for what we got. Cabin and ship was very clean and modern, could do with better entertainment, also when they had a captains welcome and farewell party you should of been able to order any drink, they were very stingy with the champagne, it was an 1" in the bottom of the flute. Read Less
Sail Date September 2017
My husband and I wanted to see Eastern Europe. Our stay at the Sheraton in Bucharest was good also the tour of the City. The Sky Emerald was a very well designed ship very contemporary design with clean lines, which we loved, however ... Read More
My husband and I wanted to see Eastern Europe. Our stay at the Sheraton in Bucharest was good also the tour of the City. The Sky Emerald was a very well designed ship very contemporary design with clean lines, which we loved, however the cabin space was small and not enough room to hang our clothes. On the other hand there were ample spaces in the very deep drawers. Another minus for us was that we had to turn side ways to get to the bathroom as the bed was next to it which left little room to move. We were also disappointed with the balcony, or lack of one, as we paid extra to have one. The service on board ship was good but very noisy dining room both at breakfast and dinner. The entertaining was very poor and was the crew show. The travel to embarkation and disembarkation went smoothly The overall trip was very interesting and the Guides were all extremely knowledgeable. Read Less
Sail Date July 2017
AFter 4 river cruises, I figured that the companies were all great and did not matter too much. But, I was wrong. My first time on Emerald and I was dissatisfied with the service. Things did not start out too well for me when my airport ... Read More
AFter 4 river cruises, I figured that the companies were all great and did not matter too much. But, I was wrong. My first time on Emerald and I was dissatisfied with the service. Things did not start out too well for me when my airport transportation from Emerad did not show up, and despite there being someone there from the sister company Scenic, this representative told me she never heard of Emerald and would not help me. The driver was contacted by a random stranger and he apologized, but I got no apology from the cruise line or cruise director for the over 1 hour wait. The only other part I personally was affected by was when I inquired about an optional excursion, the cruise director basically talked me out of it and said it would not be that great, but everyone who went on the trip said it was really amazing. I think the cruise directors inexperience really showed in instances like this, and forgetting to tell us to bring our passports on certain excursions. I found my balcony cabin very nice, and roomy for 1 person, but I heard from others that for 2 people it was too cozy. I found that the cabin and the rest of the ship was very modern and stylish, though some of the chairs were too much on style and not enough on comfort (particularly difficult to get out of...). I personally loved that the balcony was just a window that dropped down, I loved sitting there, and loved the extra space that it affords. The food and wine was very good, I really enjoyed the quiet and smaller breakfast and lunch in the lounge. As a solo traveler, I enjoy eating with others but spending over an hour each meal for food and chatting gets tedious. I thought that the guides and excursions were excellent, and seeing Eastern Europe this was was less intimidating (because of language and alphabet barriers). I don't think it is a good intro to Eruope for beginners, and if you are going the whole distance, I would recommend starting East and going west- especially if you go further west than Budapst where the scenery is prettier. The local entertainment brought onboard was excellent, but the lounge was just too small to fit everyone comfortably. One word of caution for those with reduced abilities. There is an elevator on board, but you have to climb stairs to get on and off the ship (and muster). There were a few on the trip in scooters but this part of the world is not ready for this, I saw them always tailing behind and getting stuck with staircase. And, even though there is a slow walkers group, the amount of walking in some ports was a lot, and getting up and down in coaches is also tiring, so make sure your fitness is up before you attempt it. Read Less
Sail Date May 2017
Most of the cruise was very good with excellent excursions and good service from the cruise director with regards to these excursions. On board service was not so good though, I have been a coeliac for many years and Emerald were informed ... Read More
Most of the cruise was very good with excellent excursions and good service from the cruise director with regards to these excursions. On board service was not so good though, I have been a coeliac for many years and Emerald were informed of my need for a gluten free diet when the cruise was booked, I was told on arrival that this would be catered for and was well understood. Each day I was given a menu marked with the items I could and couldn't eat, but one night I was given spaghetti with my meal and when asked was told no I couldn't eat it as it contained gluten, the same night wafers were put in my dessert, again not gluten free. The restaurant manager said he would give extra training to the waiter but the next day he gave me a menu with items containing gluten not marked, this time he blamed the chef. On the 4th day at breakfast the already opened packet of cereal I had been using was finished, I mistakenly assumed there would be another packet I could start the next day but apparently not, less than half a packet was all I was supposed to eat in 7 days and when I complained I was told by the cruise director that I should have said when booking if I wanted to eat cereal every morning. The restaurant manager did say he would send somebody ashore to buy more but when I asked the next morning the waiter said he had not asked anybody and it would have been easy to get as we were docked overnight in Budapest with shops nearby.On the last night in the restaurant baked alaska was served I was told I would have a gluten free serving but when it arrived it had had the meringue removed but still had the sponge on it, I asked the waiter if this was right and he took it back to the kitchen where they just added more and said it was fine to eat I didn't think this was right so he again went to the kitchen where they removed the sponge and returned with ice cream with some sponge still attached I decided not to eat it. At teatimes I was given a gluten free roll with salad in it but never given anything else, great fun watching everybody else having a large variety of sandwiches and cakes to choose from. I also informed Emerald when booking that I needed a sharps box and requested one for my cabin but they said they didn't supply them and I would have to bring my own, I did phone a second time to confirm this and was told although lots of people had complained they did not supply them so I purchased one and took it with me. The first morning on board I was talking to our cabin stewardess and during this conversation she asked why I hadn't asked her for a sharps box as they had them on board. The service from the bar staff and cabin stewardess was excellent and the waiters in the dining room were very polite and helpful but needed more training with special diets. The restaurant manager seemed to be helpful until I had problems then managed to avoid me for the last couple of days Read Less
Sail Date April 2017
A lovely new ship with great cabins and super staff, however one quickly discovered what was less good. The lobby has white plastic stairs which are frankly, dangerous, and the naff chandelier is, well, naff. Want to know about the ... Read More
A lovely new ship with great cabins and super staff, however one quickly discovered what was less good. The lobby has white plastic stairs which are frankly, dangerous, and the naff chandelier is, well, naff. Want to know about the advertised library and shop? Don't bother, they don't exist! The gym has only one working machine "the rest have never worked". We have done several river trips with 3 other cruise companies and thoroughly enjoyed them, awarding 8 to 10 out of 10. Emerald offers no talks on local history etc and their evening entertainment is truly awful. Three quiz nights, for example. Why not be done with it and have three bingo nights as well! The side trips were not that enjoyable, but perhaps this reflects the dearth of suitable venues. The supposed highlight of the cruise, the gorge, was mostly done in the dark for some reason. The Bucharest hotel was no more than 2 star and reminiscent of the communist era. An experience not to be repeated; surprisingly parent company is Scenic Tours. Read Less
Sail Date April 2015
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