4 Helpful Votes
Sail Date: September 2017
The Emerald Sun is still a new ship with new shiny surfaces and pleasant decor that is attractive and comfortable. The staff are all welcoming and willing to do whatever is requested to make their contribution to the guest's journey ... Read More
The Emerald Sun is still a new ship with new shiny surfaces and pleasant decor that is attractive and comfortable. The staff are all welcoming and willing to do whatever is requested to make their contribution to the guest's journey being positive and memorable. The Tour Director Jana was exceptional in her local knowledge and advice and charming and engaging in talking to the full complement of guests. The waiting staff in the restaurant were all happy, friendly and willing to help in any way requested. The quality of the food was always outstanding with variety and flavours that were equal to any high quality restaurant. Wines served were excellent and one reisling was the best I had ever tasted anywhere! Our cabin on the lowest deck was still roomy, comfortable and had more than enough hanging and storage space. The room was always well prepared each day. The cruise line makes its ambition to ensure all travellers are fully satisfied, even to the point of providing exceptional alternatives when our boat was unable to sail for 2 days due to flooding in the Danube. The compensation was more than one would expect and contributed to a sense that this line is remarkable in placing passengers before profit. An outstanding effort. Read Less
6 Helpful Votes
Sail Date: September 2017
We sailed on 13th sept 2017 We chose this cruise from Bucharest to Budapest because of the itinerary and we were not disappointed. The various trips out and the insight into the history was excellent. We were supposed to be on Sky ... Read More
We sailed on 13th sept 2017 We chose this cruise from Bucharest to Budapest because of the itinerary and we were not disappointed. The various trips out and the insight into the history was excellent. We were supposed to be on Sky but it was changed to Sun, which was no problem as the ships are identical. The ship itself was spotless, every one of the crew was helpful and polite. The shiny surfaces, glass and mirrored surfaces did take a bit of getting used to, and could be a bit of a problem especially the stairs where we saw a few near accidents. The balcony suite was fine, always kept immaculately clean by Darko. Plenty of hanging storage as the safe has now been moved. The dining experience however was nothing like as advertised. The dining room itself is extremely noisy, and the only way to converse with fellow passengers is to shout, making it an uncomfortable experience. The food was to say the least disappointing and not at all as represented in the brochure. I have to say however, a fellow traveller who had recently been on Sky said the meals on there were excellent. Portions were extremely small, bland and unappetising. Several guests felt they had to order double to be satisfied. A starter of meatballs should not only consist of one meatball, neither should the cheese board consist of three tiny cubes of cheese with a similar thumbnail size of chutney and no crackers. We flew KLM Manchester via Schiphol threw Emerald. When we arrived in Bucharest our luggage along with quite a few other couples failed to arrive. We duly filled in the claim form, went out into arrivals to find all the transport had gone. Ourselves with one other couple after landing at 1.20pm had to wait until 5.20pm for transport, despite the Emerald rep telling us first of all it would only be 10mins. She then asked us to wait for the London flight promising us to be first on the transport. We were then totally ignored when the transport arrived but managed to tag on at the end. When we got to the hotel our cruise director Yana took details of our lost luggage, but after that showed no interest in it unless we asked her. We were not informed the night after when it arrived and the following morning it had disappeared again, thankfully found on another floor!! As a result of this we went from Wednesday morning till Saturday afternoon in the clothes we stood up in. Yana did say on the Friday, again after asking what we should do, that we had €100 each for necessities. This experience soured what should have been a very enjoyable holiday. Read Less
1 Helpful Vote
Sail Date: August 2017
We chose this cruise because we liked the route and loved the price. The Emerald Sun is a visually stunning ship. Our cabin was well positioned and the panoramic windows were a great asset to have. The dining room and lounge were well laid ... Read More
We chose this cruise because we liked the route and loved the price. The Emerald Sun is a visually stunning ship. Our cabin was well positioned and the panoramic windows were a great asset to have. The dining room and lounge were well laid out spaces and designed to encourage interaction between guests. The space at the front of the ship was an awesome place to watch the world go by. Our Cruise Director, Jana, was cheerful, personable and extremely professional. She is the best Cruise Director we have ever seen. Activities were well planned and the tour guides used by Emerald were well-trained and very knowledgeable. The only thing that could be improved was some small details in both the lounge and the dining room. The bar staff were at times slow to notice that guests need a drink. The piano player in the lounge at times played too loud for comfortable conversation to happen. The dining room staff occasionally reached across another person to set a plate down, even if there was room to go behind and serve the plate properly. These are small complaints and could be easily corrected with better training. The trip interruption due to high water levels was handled with awesome efficiency and attention to detail. We stayed two nights in Vienna at the 5-star Bristol Hotel, located in the center of Vienna. We were within walking distance of so many historic sites we couldn't believe our good luck. None of our originally planned activities were compromised by this unexpected change in our itinerary. Our trip couldn't have gone better. Read Less
3 Helpful Votes
Sail Date: June 2017
We chose this cruise line because of the itinerary, but also because everything was included in the price. We departed from Amsterdam and disembarked in Nuremberg. Ship is very modern and clean, sleek. Crew was fantastic and one ... Read More
We chose this cruise line because of the itinerary, but also because everything was included in the price. We departed from Amsterdam and disembarked in Nuremberg. Ship is very modern and clean, sleek. Crew was fantastic and one of the highlights of the week! Such fun young people! I felt our room was roomy and loved the drop down picture window! Brought so much fresh air into the room! Food was good (not great). Wine and beer included with lunch & dinner was a very nice touch and wine was delicious! Cruise included tours in each port, normally walking tours. This was nice, but you can only get around as fast as your slowest walker! this we found to be an issue! By end of week they were designating "slower" walking groups, which helped ! I think they should have done that from the start. Group for the older or impaired walkers at every port. Could have used more entertainment in the evenings. The disco night and Name that Tune game was fun...but should have had something every night. Not expecting "shows" like large cruise lines, but a bit of entertainment each night would have been better. Negative: I'm assuming because of high water levels they had to close the upper deck about day 2 for the balance of the cruise. This was very disappointing and I think Emerald ought to warn of this possibility in their write ups a bit more. Read Less
5 Helpful Votes
Sail Date: May 2017
Choosing the Danube Delights river cruise enable my husband and I to visit several cities in Europe that we hadn't before and how pleased we both were. We had never taken a cruise before and was excited to give it a go. What a ... Read More
Choosing the Danube Delights river cruise enable my husband and I to visit several cities in Europe that we hadn't before and how pleased we both were. We had never taken a cruise before and was excited to give it a go. What a wonderful experience it turned out to be from the moment we embarked in Budapest to the disembarkment in Nuremberg it couldn't have been better. Our ship was beautiful and much more spacious than expected. Our cabin was surprisingly spacious and well equipped for our comfort. Spotlessly clean and well serviced every day. Dining aboard was excellent and the service second to none. The staff or should I say crew aboard could not have been more helpful and attentive. The daily programme or itinerary was comprehensive and well planned. The evening entertainment was just enough after our busy time on our shore excursions which again was very professionally done and interesting. We saw some amazing sights along the way and thoroughly enjoyed our Discover More events. Our only regret was that we only had eight days...had we known how exceptionally fantastic this way of travelling was we wished we had stayed on longer! And yes, we will certainly be travelling again with Emerald Waterways. Read Less
4 Helpful Votes
Sail Date: October 2016
We chose this cruise because of the inclusion of talks by leading correspondents - Nick Thorpe, Martin Bell and John Simpson. The cruise itself was very good. A fine, new vessel with a committed, competent and friendly crew. ... Read More
We chose this cruise because of the inclusion of talks by leading correspondents - Nick Thorpe, Martin Bell and John Simpson. The cruise itself was very good. A fine, new vessel with a committed, competent and friendly crew. Administration was efficient and our cruise director always kept us well briefed. The onshore activities at the various stops were all interesting, if not always riveting because of limited choice of things to do around eastern Danube ports. The buses used were all comfortable and the local guides were knowledgeable. The material provided by the correspondents added much context. The onboard entertainment was enjoyable and provided local colour. Our cabins were well appointed and comfortable and the food and wine were first rate. The hotels used in Budapest and Bucharest were adequate, rather than good but that didn't really detract from our enjoyment. This was our first river cruise; it won't be our last. Read Less
6 Helpful Votes
Sail Date: October 2016
As we had previously cruised north on the Danube from Novi Sad to Vienna we decided we would like to cruise south towards the Black Sea on another cruise. The cruise with the war correspondents clinched it. We loved the ship but found ... Read More
As we had previously cruised north on the Danube from Novi Sad to Vienna we decided we would like to cruise south towards the Black Sea on another cruise. The cruise with the war correspondents clinched it. We loved the ship but found the dining room very noisy, hard for me as I am hard of hearing. Some more soft furnishings and may be fewer passengers would have made it better.The food was interesting and excellent. I have a mushroom allergy and every day I received a personal menu in the cabin during the morning with dishes I couldn't eat highlighted. My husband and I both celebrated our birthdays and were treated to a cake and firework at dinner and special towel sculptures and a card in the cabin. The cabin was spacious and the drop-down window useful when taking photos but the weather was not good enough to take full advantage of that facility.As we arrived at the ship very late due to flight delays we missed the briefing and no one offered a "catchup" one so we had to find out a few things for ourselves. We did not find the tissues in the cabin until asking for some the second day and we were told they were in the cupboard in the bath room which was hidden behind the mirror- not at all obvious! We tended to go to bed later than most other guests and twice could not use the coffee machine in the lounge after 11pm as it was being cleaned but we could have waited 20 minutes if we had been desperate. The service was efficient and organisation by the cruise director excellent. The excursions were well organised with excellent guides with radio mikes speaking into our head sets which were provided in the cabin. If you like swimming you may be pleased there is a pool but put off by the size of it. I think Emerald do themselves a disservice by not stating anywhere that the pool has a powerful jet feature from one end that you can swim against. I am a good swimmer and could beat it doing front crawl but for back stroke it held me in the middle of the pool and I could keep going as long as I liked and was able to feel I had had a good swim. Read Less
5 Helpful Votes
Sail Date: October 2016
We couldnt fault our river cruise, everything was timed beautifully from being picked up at Munich airport to the transfer from hotel to Budapest airport. The food was excellent, bedrooms clean with a superb panoramic view from our cabin, ... Read More
We couldnt fault our river cruise, everything was timed beautifully from being picked up at Munich airport to the transfer from hotel to Budapest airport. The food was excellent, bedrooms clean with a superb panoramic view from our cabin, the ship very clean throughout and the crew were exceptional For us the river cruise is a much much better experience than a cruise ship. The trips were well thought out and planned even down to a special guide for the less abled. There was plenty of choice at meal times. Breakfast and Lunch being buffet with plenty of choice and dinner normally waiter service which consisted of five courses with a choice to each course. The crew were very friendly, friendly and always had a smile on their faces. We were in a cabin with a panoramic window which was ideal for the October weather. The window could be opened to half way down. I would opt for that sort of cabin again for our next river cruise Read Less
7 Helpful Votes
Sail Date: October 2016
This was our 2nd Emerald cruise, this time it was The Danube cruise from Nuremberg to Budapest. We arrived at Munich airport to a well organised transfer to the ship. Slight delay boarding so we were well looked after with refreshments ... Read More
This was our 2nd Emerald cruise, this time it was The Danube cruise from Nuremberg to Budapest. We arrived at Munich airport to a well organised transfer to the ship. Slight delay boarding so we were well looked after with refreshments at a local hotel. The cabins on board are excellent, with a high comfort factor, very nicely appointed with large flat screen TV, hairdryer, robes. We were on a lower deck, with no balcony. It was fine, the window allowed river views so we could see the weather conditions! No engine noise, just some shuddering when docking. The lounge bar is very comfortable, although a personal preference would be for the furnishings off its sister ship. The sofas are very deep, not the best for short people and those with mobility problems. Staff are superb, regardless of department. Some are absolutely outstanding. The cruise director was excellent, informative & helpful. The restaurant, wow, what can I say, except I'm now dieting! The cuisine was amazing, great choice at all mealtimes, whether it be a light bight in the lounge or a 5 course Gala dinner. No complaints, only compliments to the chef, his team and restaurant staff. Always delicious wines to compliment both lunch & dinner. The included excursions were well organised, informative and enjoyable. However there were occasions when a member of our party could not participate due to mobility problems. This was usually due to being docked alongside other vessels and having to cross over boats. If it meant crossing from the sun terrace onto another boat, then there is no elevator to the top deck. Also other boats may not have elevators at all. We've already booked our next river cruise with Emerald, exceptional holidays. Read Less
6 Helpful Votes
Sail Date: September 2016
We booked an Evergreen tour of Eastern Europe plus a river cruise on the Emerald Sun from Budapest to Amsterdam. We simply couldn't have been more satisfied or impressed! The ship was superb! The team running the ship were first ... Read More
We booked an Evergreen tour of Eastern Europe plus a river cruise on the Emerald Sun from Budapest to Amsterdam. We simply couldn't have been more satisfied or impressed! The ship was superb! The team running the ship were first class! The itinerary was great! We were particularly impressed with our Tour Director, Jana! She couldn't have been more helpful and obliging, and was always perfectly organised. Very impressive! Also the chef, Lemanya, was great - the food was wonderful. Also terrific were the fantastic wait staff. Just so efficient and helpful! The ship was very new, and the entire layout very well thought out! It included Australian power points. Plenty of cupboard space. Each room had a very nice bathroom, with a roomy shower. The enclosed 'verandah' was particularly good - it doubled as an inside sitting room and an outside balcony just by pressing a button to lower the top window. Pretty nifty! I highly recommend this ship and its entire ship's crew! You won't be disappointed! Read Less
5 Helpful Votes
Sail Date: September 2016
We chose Emerald as a result of attending presentations by both Emerald and Scenic (same ownership). They said that Emerald was a step lower than Scenic in terms of luxury, but I would challenge anyone to fault Emerald for its comfort and ... Read More
We chose Emerald as a result of attending presentations by both Emerald and Scenic (same ownership). They said that Emerald was a step lower than Scenic in terms of luxury, but I would challenge anyone to fault Emerald for its comfort and a great cruising experience. Our cabin was large - a smaller one would have sufficed, but the extra room in the Owner's Suite was terrific. The food was excellent. We opted for the light breakfasts and lunches as it's so easy to overeat on a cruise ship. Dinners were fabulous ad while they were four course meals, serving sizes were just right - not too large. The crew were fantastic and provided terrific, very friendly service, led by a great hotel manager and cruise director. Excursions were thoroughly enjoyable and great learning experiences, particularly the visit to the Nazi rally grounds in Nuremberg. Most excursions involved walking tours with audio units so you could still hear the guide even if you wandered off a little. We appreciated the daily exercise. I cannot speak highly enough of the entire experience with Emerald. The only comment I would have is that it would have been nice to have had more time in Budapest. We did a Prague add on with Emerald before boarding in Budapest and we only got one day in this city. Read Less
6 Helpful Votes
Sail Date: June 2016
We had two days in Budapest on our own.Met at the airport and transported to the hotel by a smart representative. The Marriott Courtyard was in a great position and near to the hop on and hop off stop.On the day of embarkation we were met ... Read More
We had two days in Budapest on our own.Met at the airport and transported to the hotel by a smart representative. The Marriott Courtyard was in a great position and near to the hop on and hop off stop.On the day of embarkation we were met at the hotel with other guests and taken to the boat. All our luggage was handled for us and put onto the boat and later into our cabins. We had a light lunch provided and then taken to our cabins. The cabins were compact but very comfortable. The whole trip was really well organised and the daily tours were by good local reps. For the people who didn't walk so fast, there was a group for easy walkers. This was gently paced but you still saw everything the other groups saw. The dining was excellent and the service really good. The tea/coffee machine broke down but the staff simply got you anything you wanted from the kitchen. The machine was quickly repaired the next day. We went on to Prague. The rep accompanied as to Prague and the hotel was in a good position near Wenceslas Square from where everything was walkable. The stay included a walking tour of the city which we abandoned half way through as the pace was too fast for my husband. A mini bus was available for those that chose to leave and it took us back to the hotel, from where we went out on our own at our own pace. We really enjoyed the holiday but were pleased we took the extra days at the beginning in Budapest and at the end in Prague. Both were wonderful cities and very easy to explore on your own. Read Less
5 Helpful Votes
Sail Date: September 2015
This was our first cruise and it was wonderful. Emerald took care of transport from the airport to our hotel then picked us up the next day for transfer to the ship. Once on board everything was perfect. Our cabin was modern, clean and ... Read More
This was our first cruise and it was wonderful. Emerald took care of transport from the airport to our hotel then picked us up the next day for transfer to the ship. Once on board everything was perfect. Our cabin was modern, clean and had everything we needed. The staff was polite and respectful. They saw to our every need. The food on the ship was extraordinary and quite plentiful. All tours were great and the guides were very informative. Unfortunately, because the water levels were low in the Danube, we had to switch ships. The staff made the transition as painless as possible and we were on our way. We would definitely go on another Emerald Cruise in the future. Read Less
8 Helpful Votes
Sail Date: August 2015
From the moment we boarded the 'Emerald Sun' we were made to feel welcome, due to a traffic jam on the way from Munich to the ship we arrived too late for lunch. However the chef provided me with a delicious curry. The ' ... Read More
From the moment we boarded the 'Emerald Sun' we were made to feel welcome, due to a traffic jam on the way from Munich to the ship we arrived too late for lunch. However the chef provided me with a delicious curry. The ' Cruise Director' - Ray - was first class and gave great presentations on the forthcoming visits. We found him most knowledgeable and very approachable. I think the staff on this ship are the best I have ever encountered during my decades of travelling. To give an example I said to the head chef that Apple Strudel would be nice at one meal, he told me that he would try to fit it in the menu. By the final evening of the cruise I had resigned myself to the fact that the Strudel was not going to appear. Imagine my surprise and delight when the head chef popped his head out of the galley to say that my Strudel was ready. This was made on the day the ship was christened and the galley crew were very busy - now that's service. The Texan Read Less
18 Helpful Votes
Sail Date: July 2015
Trip of a lifetime for 2 ladies in late 60s. We had researched well and decided on a river cruise from Amsterdam to Budapest. Modern boats with excellent food , wifi, brilliant tv system great cabins with balconies. The first week was ... Read More
Trip of a lifetime for 2 ladies in late 60s. We had researched well and decided on a river cruise from Amsterdam to Budapest. Modern boats with excellent food , wifi, brilliant tv system great cabins with balconies. The first week was superb and exceeded our expectations.the low water level on the Danube then made it impossible for our boat to continue. We were offered a flight home or transfer to an equivalent boat. We chose the latter. Well the staff and food transferred with us - excellent- but the Boat was by no means equal- virtually no wifi ( imperative as my companions husband was in Peru on business), no English TV, poor cabins with sofa beds and stained carpet, poor plumbing. We complained on board as did many other guests and were assured we would be contacted upon our return home- total silence! Several letters were exchanged and we were offered 5% off our next cruise by very arrogant customer service personnel - totally unexceptable- this cruise was £3.800 each! Family bereavement unabled us to continue our dialogue and take the matter further but future travellers beware. Read Less
3 Helpful Votes
Sail Date: May 2015
We had an amazing experience on Emerald Sun! Our cruise director Yana was absolutely wonderful, so attentive and knowledgeable! We really enjoyed her port talks and lectures, she truly works very hard to meet everyone's needs. Our ... Read More
We had an amazing experience on Emerald Sun! Our cruise director Yana was absolutely wonderful, so attentive and knowledgeable! We really enjoyed her port talks and lectures, she truly works very hard to meet everyone's needs. Our panorama balcony suite was quite functional, lots of storage space, comfy beds and high quality bedding. Very nice shower, great water pressure and temperature. The rooms are cleaned twice daily, and our housekeeper Mariana always did a great job. My only complaint would be not having enough TV channels, however free on demand movies were a nice touch. We used the pool quite a few times, it had an "endless swimming pool" feature which can be turned on/off if needed. We didn't use the exercise area but I did get a massage and it was exceptional. Food on board was excellent, great variety and flavours. They try to match lunch buffet's theme to a particular port you happen to visit that day, which is very thoughtful. A la carte dinners were always superb, included wines were also high quality. Restaurant staff is simply outstanding, by the end of your cruise you really start to feel like you're surrounded by family because everyone is trying very hard to make your stay as comfortable and enjoyable as possible. Embarkation/Disembarkation were very well organized, and there was a light lunch served on the embarkation day while people were waiting for their cabins to be prepared, in case you arrived too early. The reception staff is very friendly and always ready to help. Unlike the previous reviewer I actually found the ship to be very stylish, and loved the modern furniture and lighting, it had a very European feel to it. I also found the entertainment to be sufficient - besides the live piano tunes, there were two local bands invited on two separate occasions, a glass blowing presentation and a presentation on apricot processing in Austrian wine country, which I enjoyed a lot (and everyone got a free jar of jam!) and movies, of course. One night the crew also put on a talent show which was very cute. The included tours with local guides were exceptional. The only optional tour we went on was the viennese concert which in my opinion is an absolute must, it was incredible. We enjoyed all the ports except perhaps Rudesheim which felt a bit like a tourist trap, but this is where people usually start the Rhine Gorge cruise so I can see why they'd choose to stop there. We cruised the Gorge on a beautiful sunny afternoon so it was great to see the sights and all the castles, accompanied by Yana's commentaries. All in all, I would most definitely recommend this cruise and this particular ship to anyone, and would gladly take another Emerald cruise in the future. Read Less
3 Helpful Votes
Sail Date: April 2015
The brand new SUN is a nice ship. The beds are comfy, the opening windows are a nice touch and the food is pretty good. The staff were also very good. As this was the maiden voyage, there were some teething issues; hair dryers turned up ... Read More
The brand new SUN is a nice ship. The beds are comfy, the opening windows are a nice touch and the food is pretty good. The staff were also very good. As this was the maiden voyage, there were some teething issues; hair dryers turned up late, the pool wasn't in action until about day 4 and then it was very cold. Our bar fridge did not work for the entire trip and the light above our sink liked to blink off occasionally. For the most part, food was pretty good but often the cooked food (in the warming plates) were warm-ish. Also, I'm gluten free and it seemed like the waiters weren't well educated about what that meant and it wasn't always easy to get GF food. However, once I started speaking directly with the Maitre D or the chef, things were better. So don't be shy! My main gripe, as someone who is not yet retired, was the early timing of breakfast. Cooked breakfast was offered between 7 and 9. I don't usually get out of bed before 9 on holidays! So if I wanted a fried egg, I had to set the alarm. Setting the alarm is not really my idea of a holiday! Also, because of the early starts, we tended to do our own thing and only took advantage of 2 included tours. The first one was a bit dry but the 2nd guide was really funny and made the tour more enjoyable. If you have walking issues and/or you don't mind getting up early EVERY DAY, then you'll be fine. They did offer us a lunch when we embarked. Earlier reviews about starving until dinner on the embarkation day is no longer true. The self-serve coffee/tea is really good but a queue would often form since there is only one machine. All in all, I don't think I'd do this type of cruise again, but it was an interesting experience. Read Less
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.5 0.0

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