2 Helpful Votes
Sail Date: May 2019
We had an amazing time on this cruise. Everything thing runs like clockwork. We were picked up from the airport and then from that minute onwards everything was taken care of, from embarkation to disembarkation. We had to think of nothing. ... Read More
We had an amazing time on this cruise. Everything thing runs like clockwork. We were picked up from the airport and then from that minute onwards everything was taken care of, from embarkation to disembarkation. We had to think of nothing. Which is exactly what I wanted. We were in a Balcony Suite which was was just lovely, we could lower our window down to half way and just sit and enjoy the view. The staff were friendly and helpful nothing was too much trouble. Even when there was an emergency they were willing to send emails for passengers to loved ones who had no way of contacting them. Louis the Cruise Director was so helpful and friendly. The towns that we stopped at were so beautiful. The food was great and we got to try a lot of the local foods. We also went to a Concert in Vienna which was fantastic. Thanks for the memories Emerald Waterways. Read Less
Sail Date: June 2018
we chose this cruise because it was two weeks and ended in amsterdam. I will start with the food i like my food and expect it to be of good quality and sufficient meat fish and vegetables. It was none of the above the fish and meat ... Read More
we chose this cruise because it was two weeks and ended in amsterdam. I will start with the food i like my food and expect it to be of good quality and sufficient meat fish and vegetables. It was none of the above the fish and meat were meager portions with miniscule vegetables which were often just a squeezed paste on the plate, and the sauce was just three or four dots on the plate and gravy when mentioned was brown scrape on the plate. Desserts were always with cream cakes etc if you like cream you will enjoy and squirty cream every where Breakfast ok lunch and dinner as above. One thing i will say here is that in the uk emerald are offering unlimited drinks package . That is rubbish it is only spirits and cocktails and the wine that is produced at the lunch and dinner which is included in the ordinary package and is free, it is marketing scam, Entertainment was piano player which was good and a couple of nights extra guests performed. What they do not tell you is that the lovely top deck is out of bound for three quarters of the cruise due to low bridges Read Less
Sail Date: May 2018
I did this cruise with my sister, mother and aunt. As I am unable to walk a lot due to continuous cancer issues. We were served like royalty from day one. All trips were well organised and arranged. All staff were extremely friendly. ... Read More
I did this cruise with my sister, mother and aunt. As I am unable to walk a lot due to continuous cancer issues. We were served like royalty from day one. All trips were well organised and arranged. All staff were extremely friendly. This is a very professional River Cruise and I hope to return soon, for another experience. We were not met at the airport in Zurich by waterways, but by Scenic (we didn't know who would fetch us). We knew which port we would start at, just the time seemed confusing. The dining experience was phenomenal. So much choice and efficient and friendly waiters. Quiz nights, music night and Nina our entertainment director kept us updated all the time. Just was disappointed that whilst cruising past the Loreley, we could not hear Nina on the microphone below deck (please check out systems) as it was a beautiful day to be outside. Galley excursion was very interesting too. Ships Captain did a great job as did all his crew, whilst sailing and docking, etc. We made lots of friends. Read Less
3 Helpful Votes
Sail Date: August 2017
My mothers friend suggested it! We went mother daughter trip, had an amazing time! Upon arrival in Iceland someone from Emerald was there to greet us and make transition to bus and to boat inAmsterdam so smooth! sailing the Rhine river ... Read More
My mothers friend suggested it! We went mother daughter trip, had an amazing time! Upon arrival in Iceland someone from Emerald was there to greet us and make transition to bus and to boat inAmsterdam so smooth! sailing the Rhine river was so enjoyable with so many sights to see! The excursions were catered to several levels of fitness so even those who had difficulty could enjoy the touring spots! Breakfast and lunch...so many choices available. Dinner was always delicious although smll for my appetite! The wait staff absolutely phenomenal!, couldn't say enough about our usually like Zulkipili, Padli and Dragana, as I'm sure all of the staff were so helpful and personable! Each and every staff from the dishwashers to the captIn were all so pleasant and receptive! The tour guides except for 1 were all amazing, well informed and attentive to all the people in the group! the ship was beautiful, except those darn silver shiny strips on the stairs, oh my when the sun shines they can blind you! Yes the ship was always kept clean, saw Eva and many others constantly cleaning and polishing and removing Anything dirty! The music was well done, thank you Benny! Iwould suggest some local music playing in the background, maybe on the bow seating area or topside! I can't say enough about the excursions, Emerald got you there and back with no problems and made everything so interesting and easy!! Read Less
3 Helpful Votes
Sail Date: July 2017
My mum-in-law asked for this trip & what fun we 3 had- We were river rat virgins & look forward to the next one! The ship & cabins were stunning & pristine, dining delicious & imaginative. The entertainment was fun for ... Read More
My mum-in-law asked for this trip & what fun we 3 had- We were river rat virgins & look forward to the next one! The ship & cabins were stunning & pristine, dining delicious & imaginative. The entertainment was fun for all ages (21 to 81!) & the crew show not to be missed! We loved that we got to know the staff & they made efforts to get to know us & our preferences. My husband's birthday surprise was really well done. We did as many shore excursions as possible & loved the humorous history. The bike trip was very active & thank you for giving us speed choice in walking tours. We made lots of new friends & hope to visit with again. (Please start A loyalty program!) We appreciated minimal broadcasted announcements. Embarkation & disembarkation was super easy. We should have gone a day early to enjoy a Budapest thermal bath but did explore Nuremberg city center & War Memorial the last day of cruise & take a train to see/ sleep Munich & fly home. Read Less
2 Helpful Votes
Sail Date: July 2017
It offered the best value for the money and this proved to be true. My group loved the ship and the cruise! The staff was extraordinary especially the cruise director, Darren, and all the front desk staff but also the wait staff was ... Read More
It offered the best value for the money and this proved to be true. My group loved the ship and the cruise! The staff was extraordinary especially the cruise director, Darren, and all the front desk staff but also the wait staff was great, everyone so nice and friendly and pleasant, including the cabin stewards and just every employee made you feel special. The pianist Benny was amazingly talented and versatile and my group loved him! The ship is beautiful, the cabins spacious and light, it is all top notch! The food wonderful and especially enjoyed the fact that they included regional specialties at the meals! The two on board performances they had were so enjoyable too. The ports we visited were lovely and we all especially enjoyed the tea with the local family in Braislava. I really highly recommend the Emerald Sun to anyone wanting to river cruise in Europe! Read Less
Sail Date: July 2017
I had a group of 23 who wanted to do a river cruise of the Danube. Emerald offered the best value for the money. This proved to be absolutely true and my group all enjoyed it very much. The staff was absolutely great! The cruise ... Read More
I had a group of 23 who wanted to do a river cruise of the Danube. Emerald offered the best value for the money. This proved to be absolutely true and my group all enjoyed it very much. The staff was absolutely great! The cruise director, Darren was especially great for me to work with since I had a group to look after but everyone on the ship was so lovely esp the folks at the reception desk and all the restaurant staff and the biggest plus was also the wonderful pianist, Benny! talk about a terrific entertainer! he was great too! The two on board shows we had were so enjoyable. The food was lovely and had a lot of regional specialties which we all really liked. The ship is very lovely and my cabin very spacious. The ports were so nice especially loved the tea with local family in Bratislava and also we all loved Budapest. Read Less
Sail Date: June 2017
We took the cruise on Jun 2017, downstream the Main Canal from Nuremburg, Germany to Budapest, Hungary. We fly into Munich and was transferred to the boat using Emerald's transfer service, which was included in the cruise price. ... Read More
We took the cruise on Jun 2017, downstream the Main Canal from Nuremburg, Germany to Budapest, Hungary. We fly into Munich and was transferred to the boat using Emerald's transfer service, which was included in the cruise price. Their agent staff meet as at the arrival hall, help us with our luggage and took as to the transfer vehicle, which is spacious, clean and very comfortable. Our chauffeur did not speak English, but he understand the language well, or perhaps I should say we didn't understand German. Upon arrival, we were greeted by the boat's cruise Director, and we were service a nice cool drink to refresh ourselves. Staff took care of our luggage, and when we went on to our stateroom, our luggage were there waiting for us. Since we arrive a bit early, we were encourage to take a shuttle bus (included) to the town and look around. We walk around, do a bit of sight seeing, using the map Emerald cruise provided, and then get back on the shuttle bus and back to the boat again. The departure time was about 5pm, as a few other passengers arrived after us. First evening, we were invited to a meeting, introducing us to all the facilities on board, as well as whereabout the life jackets were, then follow by the port talk. Afterwards, we went to dinner. Every evening there was the port talk before dinner or after dinner, and we ate at the main dinning room. Other choices are in their lounge. They offer 3 courses, appetizer,entrée, desert, coffee & tea. Food was not great, mostly Australian cooking. However, we found that the kitchen staff didn't cook the steak the way it was ordered, mostly it was overcooked and dry. The Chef seemed to be from India, and liked to use curry. Emerald Sun, the cruise boat, built in 2015, looked great (almost brand new to my eyes) has a great design on its balcony, with the windows open it is a balcony and close it is a floor to ceiling window (we have the panorama balcony suite). Viewing the river scene from the stateroom was excellent, nothing to block your view. We love to open the window for the morning fresh air, sit in the deck area to enjoy the scene. If weather is cold, with a touch of botton, we closed the windows. The room design was great, as you don't feel that the room is less than 200 sq ft. Plenty of closet space, spacious bathroom, and amenities included bathrobes, hiking sticks, bottle water, guide book etc. Every day, we can get to a port, and local guided tour was included. Some days, we can go hiking with the help of the hiking sticks (I wish they put two pairs in each stateroom). Some active bikers can borrow the bike from the boat and do biking tours. However, the bikes are not electric-assisted ones like Emerald's parent company Scenic, Uniworld etc. Another one is the bathroom usuage fee in Europe. I have heard that some other ultra luxury cruise company, like Taulk tour, has that included. Didn't know how it work, but they did. We disembark in Budapest, and we can only book Courtyard Marriot via Emerald Cruise as post cruise staying hotel. That was further in town, not close to the river, like Marriot Hotel or Four Seasons. However, one advantage of Courtyard Marriot is Emerald cruise included all transfer to and from boat and from Courtyard Marriott to airport. Another advantage is that the Courtyard Marriott is close to the New York Café, the most elegant and beautiful cafe in the world , located inside the Boscolo Hotel, was just 5 minutes walk around the street. Read Less
5 Helpful Votes
Sail Date: June 2016
This was our first river cruise and decided on the 7 night versus the longer one to Amsterdam. We were thoroughly impressed. From the moment we got off our flight till we disembarked Emerald had us covered all the way. The on-board ... Read More
This was our first river cruise and decided on the 7 night versus the longer one to Amsterdam. We were thoroughly impressed. From the moment we got off our flight till we disembarked Emerald had us covered all the way. The on-board experience was further enhanced by the ever-present staff. Dgeordge at the Desk, Dragana in the bar, Lanka in the dining room and Patric the entertainer all performed exceptionally, We also met some very nice people and the smaller more intimate setting and less formality made the experience so much better than larger ocean liner cruises. Port activities were well organized, if you wanted to enjoy the sites and history of those places we stopped off at. Chef kept us wanting for more with the variety of meals offered and served. Wine selection in the bar could have been a bit better as it wasn't the same wine as served at meals. At the end our disembarkation went smoothly and it was nice to see Jana and Robert bid us all farewell. While we can knock this off our bucket list, we won't as we'll be back again for sure. Read Less
8 Helpful Votes
Sail Date: June 2016
Danube Delight was an excellent river cruise! All the transfers were timely and covered in the cost, and were handled smoothly, expeditiously, and seamlessly. The ship was lovely, new, modern. The staff were very competent, attentive, ... Read More
Danube Delight was an excellent river cruise! All the transfers were timely and covered in the cost, and were handled smoothly, expeditiously, and seamlessly. The ship was lovely, new, modern. The staff were very competent, attentive, pleasant, and efficient. The food was plentiful, generally very well prepared, themed to fit regions of the cruise, and served in a lovely formal dining room. Leisure space in the lounge and on the sun deck was well appointed, spacious, comfortably, and nicely served by accommodating bar staff.The cabins were large enough, well decorated, and regularly, actively cleaned, and the half window/balcony concept is clever and provides quite an enjoyable way to enjoy the river and the ports. Entertainment ranged from fun local musicians (German and Slovakian) to the crew (whose talent was sometimes rather thin). Shore time offered just enough guided direction and information with free time for independent exploring or hiking or biking with available bicycles). One always wants more time in Regensburg, Vienna, and Budapest, but the cruise effectively balanced shore time and schedule and information. Local guides were all very knowledgeable and articulate. Extra cost excursions were tempting and diverse. The cruise director was an excellent part of the experience; she was knowledgeable, articulate, fun, engaging, and informative, and totally organized. The fact that all transfers from arrival to departure and all tips were included meant that we could truly sit back and let the cruise happen to us--even though plenty of planned activities gave us great opportunities to burn calories from all the fine food. Frankly we loved just about everything on the cruise and were ready to go again at its end! Read Less
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.5 0.0

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