1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Emerald Princess Review
  5. Emerald Princess Cruise Reviews

2 Princess Emerald Princess Cruise Reviews for Senior Cruises to South America

Never again! Have sailed many times with Holland America, and also with Cunard and Viking. First time with Princess - and this will be the last time, also. Many Princess cruisers said this was not like previous cruises - much worse - ... Read More
Never again! Have sailed many times with Holland America, and also with Cunard and Viking. First time with Princess - and this will be the last time, also. Many Princess cruisers said this was not like previous cruises - much worse - and think it may be Carnival Corporation's doing. Terribly disorganized ship, inedible (literally inedible!) food served in dining room, staff bickering (especially kitchen staff - shouted arguments), front office staff inefficiency and uselessness, and HORRIBLE Disembarkation experience (Princess' fault - NOT U.S. Customs' fault, as Princess staff tried to blame). ALMOST FOUR (4!!!) HOURS STANDING AWAITING CLEARANCE!!! SOME PEOPLE MISSED FLIGHTS. THIS WAS PRINCESS LINES' FAULT - NOT CUSTOMS' FAULT, AS THE PRINCESS LINE STAFF TRIED TO BLAME. If Customs is slow, then we should have been provide a comfortable place to wait - such as a dining room - instead of being forced to wait, initially, in a space which did not have enough seats for everyone (1.5 hours standing) and then outside on concrete standing in line for another 2 hours!!! Additionally, the announcements which were made by ship's services were not informative at all. Our dining room steward and assistant, Michel and Paul, were two of the very few bright spots of this cruise. The dining room managers/greeters were always pleasant. There were several other stewards and assistants that we encountered during breakfast, lunch, and incidentally during dinner who were quite good, too. However, there were a few we encountered during breakfast and lunch who were brusque or snippy - possibly because they are overworked or because of the disorganization that seemed to pervade the entire ship's crew. Horizon Court - cafeteria-style dining: small, confined area with ostensibly a one-way entrance and exit which fails to work. Not nearly as many options as Holland America, and much more difficult to navigate. Also, for both dining room and buffet, quality of food is rather low (e.g, use of chemical whip instead of whipped cream, canned or frozen orange juice instead of fresh orange juice, most soups using the same apparently corn-starch-thickened base. Some seafood (lobster, e.g.) and fish was apparently thawed and then refrozen - mushy. Worst shipboard internet ever!!! Slowest and therefore most expensive internet ever encountered aboard a cruise ship. Definitely one of the reasons never to sail with Princess Line again. There were two issues that prompted a visit to the front office staff, both of which were raised during four visits. Neither was resolved during the visit, nor was a follow-up call received at any time (as promised). Read Less
Sail Date March 2018
It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was ... Read More
It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was mediocre. The entertainment, with a few exceptions, was terrible. The director of dining was abrasive. The decor was dated. The tendering was poor. Some of the scheduled events did not occur because the cruise director staff did not show. There was virtually nothing in the way of activities for our children. (Ages teen through young adult.) It was also odd that they had a series of enrichment lectures about serial killers. Why would that be a topic at all, never mind almost every day. On top of it all, you had the usual high pressure sales tactics (spa products, health products, art). Because of the poor training and customer service, the ship was simply not designed to give even the suite passengers anything extra. We made the most of our trip mainly by creating our own fun, designing our own excursions, etc. We also found out during the trip that numerous passengers were upgraded to Platinum, which was good for them, but further diluted the benefits of being Platinum, Elite, or Suite. For example, the evening cocktail party did not offer any complimentary drinks and snacks that were no better than what could be obtained elsewhere. Even the staff who helped suite guests with disembarking was rude. Christmas/New Year's is always a little hectic, but this was unbelievable. Also note that despite the cold weather, there is NO INDOOR POOL. The outdoor areas were almost unusable for the majority of the trip. Read Less
Sail Date December 2017
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

Find an Emerald Princess Cruise

Easily compare prices from multiple sites with one click