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21 Princess Emerald Princess Cruise Reviews for Senior Cruises to Alaska

My sister's husband died this year and my other sister and I took her on the cruise of her dreams to Alaska. Our ages are 79, 78 and 75. I love Princess Cruise lines and have made the trip 2X before. The embarkation and ... Read More
My sister's husband died this year and my other sister and I took her on the cruise of her dreams to Alaska. Our ages are 79, 78 and 75. I love Princess Cruise lines and have made the trip 2X before. The embarkation and disembarkation went very smoothly and we maneuvered in and out quickly. The dining staff was exceptionally friendly, prompt and accommodating. The entertainment was not as good as usual. The one production show was late at night, so we missed it. The comedy was good. The room steward was prompt and helpful. We were disappointed that we were unable to see the glaciers due to unsafe conditions. However, we knew that was not the fault of Princess. The #1 thing on my sister's to do list was to see the Butchart Gardens and the Butterfly Gardens. She talked about it with anticipation a lot. It was our last stop before Seattle. The ship docked at 7:00 p.m. and it was getting dark by the time we arrived at the butterfly gardens. The butterflies had all gone to sleep and were difficult to see. When we got to the gardens, we were told to go to the gift shop first, because they were closing soon, then to the sunken gardens. We only had a little over an hour there. There was little light on the flowers and very difficult to see much of anything. it was so dark that we could not even see the directional signs and had to ask directions to find our way through the darkness back to the bus. A total waste of $109 each! This was my sister's special trip of a lifetime for her and it was far less than rewarding. Very disappointed all in all. Read Less
Sail Date September 2018
We had sailed on the Emerald Princess two years ago in the Baltic, so we were familiar with the ship. (See previous post “A Wonderful Ship but a Disappointing Itinerary” from July 2016). There have been few major changes, so I will ... Read More
We had sailed on the Emerald Princess two years ago in the Baltic, so we were familiar with the ship. (See previous post “A Wonderful Ship but a Disappointing Itinerary” from July 2016). There have been few major changes, so I will only repeat that the Emerald is beautiful ship and is being maintained reasonably well. We had cruised to Alaska about 10 years ago and wanted to do it again. We had a very narrow window of time in which we could travel and, of the available options sailing from Seattle, we chose this ship primarily for its competitive pricing. Embarkation in Seattle was one of the easiest we have ever experienced, certainly the best from any US port. Our hats are off to the Seattle ground crew who were efficient, organized, and professional. It took only an hour from the time we caught an Uber at our hotel in downtown Seattle to be fully checked in, on the ship, and seated in the main dining room with cocktails in hand and lunch ordered. And we do not yet have priority boarding! Service: The service on the ship was uniformly good and always given with a smile. The staff and crew convey the impression that they really want you to have a pleasant experience on board. Cabin: B722 – see review below. Activities and Entertainment: If you cannot find at least two things of interest to do on the ship on any given day, you simply are not trying. The entertainment staff was professional and organized. We enjoyed trivia, and many of the music options, such as the Dixieland band in the piazza and the Elton John imitator. The only negative comment is that sometimes the venue selected is too small and the overcrowding gets annoying. The cruise director overly relied on the Piazza when events could have been scheduled elsewhere with more seating and a better chance to hear, such as the Adagio lounge and Skywalkers’ night club, neither of which has anything going on during the day and plenty of space. Food: This is a mixed bag and there is absolutely room for improvement. The Crown Grill and the Salty Dog Gastropub were both very good and worth the upcharge. We did not eat at Share because the menu was just too odd for our taste. Pub lunch (offered on sea days in the Wheelhouse bar), the International Café, and tapas in Vines are good, complimentary choices. The Main dining room is hit or miss; sometimes good, sometimes not. The poolside grill and pizza bar are nice choices. The buffet is okay for breakfast but absolutely terrible at lunch and dinner; poor quality of food, limited choices, inadequate seating. Room service breakfast is only continental and not available on disembarkation day. A word about “Anytime Dining.” We booked very late (about 3 weeks before the cruise) and this was our only option. We were told that we could call and make a reservation. We tried to do so many times and, with only one exception, nobody ever picked up the phone! We finally spoke with the head waiter in the Michelangelo dining room; she is amazingly efficient and took care of seeing to it that we had a dining time and table of our choice. We do NOT recommend this option if any others are available. Disembarkation is always a jolt to the system; it starts really early and there is nothing relaxing about it. However, the Seattle ground crew again did an excellent job and we were in and out of the cruise terminal expeditiously. We booked ship-to-airport transfers through Princess and were off the ship and at SeaTac by 9:00 a.m. Port Valet: One of the reasons we found disembarkation so smooth was that we used the Port Valet system. This is fairly new in the cruise industry (though we used it successfully last November while disembarking a Holland America ship in Fort Lauderdale.) Here is how it works: you receive information about the service and sign up for it early in the cruise. Only certain airports and airlines participate. (We were flying American Airlines to Dallas/Fort Worth). The ship will obtain your boarding passes and deliver them to you along with luggage tags different from those on the rest of the ship. When you put your luggage out the night before disembarkation, you will not see it again until you reach your home airport. The luggage goes directly from the ship to the airport. This eliminates the annoying search for bags in the terminal and really speeds up the process. The cost? None in Seattle; it was a courtesy of the Port of Seattle. While we had a good cruise, it is an old saying, but the devil is in the details. There were things that Princess still does very well; formal night still involves dress whites for the bridge crew and long gowns for female staff. The champagne tower is fun. The “Captain’s Circle” cocktail party is great. But little things indicated to us that Princess may be cutting corners a bit – no breadsticks in the main dining room, smaller portions in the main dining room, no shower caps in the bathrooms, no “towel critters” on the beds, thin towels and not enough of them, worn out bathrobes. The buffet area (as well as our stateroom) is looking shabby and in need of refurbishing, if not a total re-design. We worry that Princess is spending so much money building new ships that it is in danger of ignoring its existing fleet. Time will tell…. Read Less
Sail Date September 2018
We booked this cruise last minute and loved the scenery! The cruise ship experience was the worst one we have had from the food to the staff! Apparently there were 350 people on board that Princess was catering to re food etc. the staff ... Read More
We booked this cruise last minute and loved the scenery! The cruise ship experience was the worst one we have had from the food to the staff! Apparently there were 350 people on board that Princess was catering to re food etc. the staff was not attentive and talked amongst themselves constantly. This was our first and quit possible our last Princess Cruise. We are cruisers ( 8 or 9 times)and expected so much more from Princess. With Princess being a step above Carnival we thought we would absolutely experience that and we did not. The cabin steward walked into our room unannounced, the dinner staff was kind but always talked amongst themselves as did the buffet staff. We did love listening to The Walker Black Duo. They were amazing singers with great voices and guitar skills. The sites we so beautiful! We did the luxury car train tour in Skagway and it was a wonderful experience. Read Less
Sail Date August 2018
The cruise was part of my husband's bucket list. He loves Alaska and thought it would be a great way to introduce me to the state's beautiful scenery, which I thoroughly enjoyed. The experiences on the ship were a bit different. ... Read More
The cruise was part of my husband's bucket list. He loves Alaska and thought it would be a great way to introduce me to the state's beautiful scenery, which I thoroughly enjoyed. The experiences on the ship were a bit different. I'm sure the staff are overworked, and probably have very little time off, but when you save for something this special, you expect to be treated a little better than I feel we were treated. I don't remember many smiles and I don't think we were welcomed by one person once we were on the ship, other than by our nice room steward. The buffet was just "ok." The first one was really bad and we were a bit worried about how the rest would be. It got a little better, but we were treated quite rudely as we would come in to the buffet. I accidentally went out the wrong way, and was reprimanded. Actually, "reprimanded" is a good word for a good amount of the cruise. I know they are worried about germs on the ship, so expect germ police to not let you go into food area without putting anti bacteria gel on your hands. Don't even think of walking in with glass or coffee in hand, even though there were few available tables to put down your drinks. At the buffet, we were constantly looking for tables. One afternoon we came upon another section of the buffet and when we went in that line, we were told we must leave because it was a religious buffet and only certain people could eat there. Yet, there was no sign to signify it was a "private group" section. So, another reprimand.... The anytime dining, where we had most dinners, was generally good. We enjoyed the meals and meal variety. Service was ok, but certainly nothing to make us feel like we were on a special experience. I think once the pre-tipping was arranged on the ships, the need to provide service anything over ok went away. We did enjoy a balcony breakfast on our anniversary. The selection of food was very good. We loved the whole balcony experience and beautiful views along the way. Mountains, glacier, whales, watching sea planes coming and going in the ports, all were wonderful. The variety of tv shows on the room was even good-but expect to see many commercials pushing things to buy on the ship. Our room was very comfortable and we enjoyed our room steward, who worked hard through the large number of rooms he had to make us all happy. The entertainment we saw was enjoyable. I loved the speaker who shared his experience as a camera man on the "Deadliest Catch" show. I enjoyed the naturalist's talks very much and gained some good history and widlife lessons. All "North to Alaska" presentations were enjoyable and informative. We were disappointed that one evening we went to hear a duo sing Fleetwood Mac songs, but the equipment failed so they had to cancel after singing one song. Onboard the ship, they do really push to sell the jewelry and other services at very high prices. We went on two excursions. The White Pass Train Ride and the Gondola ride. They were both fun. The port stops were great, but boy are there way too many jewelry stores, and the gift shops all have the same things over and over. I had no idea Alaska was so commercialized and touristy. Getting on and off the ship was a piece of cake. There were just lots of little things that could have made the experience one to remember as excellent. Instead, we went away feeling just a little letdown, but still had a very good time. Read Less
Sail Date August 2018
We chose this cruise because my Girlfriend never sailed to Alaska. i have been three times before. i knew i made the right decision. i have never sailed Princess cruise lines and i was a little bit uneasy but i went with them. The ... Read More
We chose this cruise because my Girlfriend never sailed to Alaska. i have been three times before. i knew i made the right decision. i have never sailed Princess cruise lines and i was a little bit uneasy but i went with them. The price was very competitive, We got a MINI SUITE fabulous accomodations. The view from the private balcony was outstanding. i can still see the whales frolicking beside our ship .Talk about BIG The Emerald was huge ,over 3000 passengers, but the Staff was incredible. We had an amazing steward who catered to our room needs. The food was excellent and plentiful, great variety, very tasty, mu;ltiple restaurant for different taste. The entertainment was first class, i particular enjoyed Oscar the comedian, Sir Elton John ,what a great voice. I would go again in a second. I am planning another cruise within 2 years .maybe a golf cruise,, Oh i almost forgot The Accupunture was fabulous, make sure you try it. Our waiting staff at dinner was first class. Always on time and helpful in selection of menu. Katrina was the best. The excursions that were booked thru the cruise line ran smooth, i can reccommend the fishing in ketchikan .The railroad in Skagway thru the White pass was exciting.The various shops in Juneau ,were tasteful, and not bad pricing. They have the most comfortable bed I have ever slept on. Read Less
Sail Date August 2018
We cruised on Ruby Princess a few months ago to Mexico and were very impressed with the line so we booked our AK trip with Princess too. Entertainment were great. Staff members were amazing. Food was fresh and elegantly prepared and ... Read More
We cruised on Ruby Princess a few months ago to Mexico and were very impressed with the line so we booked our AK trip with Princess too. Entertainment were great. Staff members were amazing. Food was fresh and elegantly prepared and served. Formal meals were not just for eating---but events to be experienced. There were 10 adults + 1child (4 yo) and we would split up to go to trivia challenges or tour backstage and do a Q&A with the dancers/singers or play a table game we found in the library and then all meet up for dinner or watched a comedian or magician together. So--there was plenty of togetherness with enough opportunities for down time to decompress. The people that made this cruise ship stand out are Alex (cruise director), Yessy and Ampolo (asst cruise directors), Juliet (hostess in Horizon and DaVinci restaurants) and Jose Luis (waiter in Curtis Stone's Share restaurant). They're all so freaking adorable that I wanted to take them home with me!! The excursions at the ports of call were fun and interesting but I could have stayed on the ship for the entire week and taken line dancing classes or played Family Feud or Who's The Cuckoo? and don't think I ever would have tired of it. My brother and sister-in-law were both finalists in VOICE of the Ocean and that was fun to cheer them on to the finale. Bring nice clothes to dress up a bit for dinner. It's not mandatory (except on formal nights) but it will make you feel special. It was hard to go home after having an entire fleet of crew members there to pamper and spoil us. This is the life!!! Read Less
Sail Date August 2018
Destination and excursions were wonderful. Food was really bad except for the SHARE RESTAURANT which was wonderful. Cruise staff and crew were great but ship needs maintenance and some care! The excursions and companies running excursions ... Read More
Destination and excursions were wonderful. Food was really bad except for the SHARE RESTAURANT which was wonderful. Cruise staff and crew were great but ship needs maintenance and some care! The excursions and companies running excursions were all great especially the Juneau based whale photo op and mendenhal glacier hike. Very knowledgeable naturalists and professional. Cruise ship staff like our steward and spa staff were really wonderful and worked really hard and able to make our cruise positive despite the food and condition of ship. Disliked all the sell sell sell tactics in all aspects of cruise life... did not come to Alaska to purchase jewelery or art work on the ship. The restaurant staff was really welcoming and very professional but had to deliver sub par food items . Had better in hosp cafeterias. Some confusion on embark day with hard sell for spa offered treatments like teeth whitening, acupuncture and foot alignment with disclaimers needed to complete. Did not feel these were wise or needed on a cruise and felt a personal dentist ir dr should be in charge of these. Read Less
Sail Date July 2018
After having done approximately 20 cruises we wanted to try princess to Alaska. It was very disappointing. The food choices were lacking and quality was just ok. The ship has no ambiance and lacks any decor. Onboard activities were few and ... Read More
After having done approximately 20 cruises we wanted to try princess to Alaska. It was very disappointing. The food choices were lacking and quality was just ok. The ship has no ambiance and lacks any decor. Onboard activities were few and many were “commercially “ themed. Smoking places were few and not ventilated well. Casino was small. Having said that the staff were friendly and the cabins were ok. Very good mattress but I believe most ships have that these days. Getting on and off was easy. We won’t be cruising on princess again. Of the ports, Ketchikan was my favorite. Charming town and had the best shopping. Having done Alaska before and spent big bucks on shore excursions, this time we wanted to experience the towns. No one can predict the weather and it was cold and rainy in every Alaska town. Still managed to enjoy them. Alaska is a great destination but not on princess. Read Less
Sail Date July 2018
We sailed on the Emerald Princess before and knew that they treat you like royalty. It was the same on this trip. We loved visiting Ketchikan, Juneau, Skagway, AK and Victoria, British Columbia Canada. The excursions offered by ... Read More
We sailed on the Emerald Princess before and knew that they treat you like royalty. It was the same on this trip. We loved visiting Ketchikan, Juneau, Skagway, AK and Victoria, British Columbia Canada. The excursions offered by Princess were great. Be sure to take the seaplane at Juneau to see five glaciers! The train ride in Skagway is a definite must do! Ketchikan is a beautiful place. We enjoyed a boat ride that included seeing live crabs pulled up from the ocean. Never held a live crab before! Everyone should visit Alaska! It's beauty is unparalleled! Victoria, Canada is gorgeous. The Butchart Gardens are marvelous. Visiting the Craigderrick Castle is also a fun experience. Our cabin steward, Ronaldo, was great. He kept our cabin clean all the time. His personality was very pleasant. Princess personnel are fantastic! The people on the ground in Seattle, the Cruise Director, Alex, and his staff, the entertainers, the waitstaff, ... truly everybody... worked hard to make the cruise experience unforgettable! We were met at the airport in Seattle by the red vest folks. They secured our luggage and we didn't have to worry about anything. Our bag were delivered to our cabin. When it was time to disembark, a new option allowed us to put our luggage outside our cabin door on the ship and they took care of getting it to the airport. We didn't see our bags again until our arrival at DFW. The buffets are good, but for your evening dining ... the fine dining halls are the best. Food was delicious and well presented. Waitstaff was always diligent in their service. We ate in one of the specialty dining restaurants - Crown Grill. Delicious, for sure! This was our second trip to Alaska. We cruised on the Emerald Princess both times. We would definitely travel with them again. If you have the opportunity ... GO TO ALASKA ON THE EMERALD PRINCESS! Read Less
Sail Date June 2018
This is the first time we were ever disappointed at a Princess Cruise. Maybe we expected too much from Princess as we have been loyal to them all along. The food and choices at the Horizon Court need to be improved. Meat was often very ... Read More
This is the first time we were ever disappointed at a Princess Cruise. Maybe we expected too much from Princess as we have been loyal to them all along. The food and choices at the Horizon Court need to be improved. Meat was often very hard to chew and the sauces were bland. Towards the end of the cruise, the crew was responsible for handling all food items because of the few cases of Norovirus. This was admirable as the Captain himself reiterated the need for consistent sanitary habits among all the guest. The immediate action of the crew stopped the virus at its tracks. For our own safety, the Captain decided not to cruise along the Fjords due to giant icebergs floating around the ship. We thoroughly agreed with him. The entertainment at the Princess Theater was not at par with the Coral Princess which to us was the best so far within the Princess family. On the positive side, the crew was outstanding in the dining rooms and the stateroom. We will remain loyal to Princess because of this. Read Less
Sail Date May 2018
Emerald Princess cabin B614. We LOVED ALASKA. We take an Annual trip with siblings and spouses where 7 of the 9 of us have never been to Alaska. We are active seniors. We chose Princess because of their offers: No gratuity, on board ... Read More
Emerald Princess cabin B614. We LOVED ALASKA. We take an Annual trip with siblings and spouses where 7 of the 9 of us have never been to Alaska. We are active seniors. We chose Princess because of their offers: No gratuity, on board credit, casino credit, cabin upgrade (which we did not get). We were disappointed with the entertainment, a boring magician with old tricks, their broadway type musical were ok. Steve Moris was their comic/musician which was the only highlight in their entertainment. They had some craft times which were ok, I would skip the origami one. Their wake up show was informative. Alexander is nice and funny but your Cruise Director needs to have more enthusiasm and smile more often. The food in the dining room is ok, their one lobster night is now a very small lobster tail. BUT, don't dwell on the small negative things or it can ruin a vacation. All 9 of us enjoyed our time together with some great excursion, especially the train in Skagway. Embarkation and Disembarkation went fast. Just make sure you get a knowledgeable passenger service rep if you use the free Seattle Port Valet. Read Less
Sail Date May 2018
Chose this cruise to fulfill my Mom’s bucket list. At 90 years young we wanted to keep the trip as easy as possible. We stayed with Princess excursions because of their Best Price Guarantee! My experience has been you get what you pay ... Read More
Chose this cruise to fulfill my Mom’s bucket list. At 90 years young we wanted to keep the trip as easy as possible. We stayed with Princess excursions because of their Best Price Guarantee! My experience has been you get what you pay for and we weren’t disappointed! This was our 13th Princess cruise and 26th with 5 different lines! I would like to see some slight changes however, such as bring back a happy hour for everyone at 3pm. More seating in the Piazza. Find chairs that take up less space for the smaller Piazzas on older ships. I gave an average rating on embarkation, not because of Princess but because of how Vancouver’s port process of all cruise lines share the same long lines through customs. Otherwise I’m happy with Princess! Booked for a transatlantic 14 night return to Fort Lauderdale on the Crown Princess in November with 4 nights in Rome prior to cruising! One more cruise after that and we will be Elite members when we will enjoy free laundry service and free mini bar set up as well as onboard discounts in shops. Already enjoy free WiFi and Platinum happy hour, as well as Platinum embarkation and disembarkation. What else can I say but we love All the Love Boats! You can too! Read Less
Sail Date May 2018
The cruise was very good, and the roundtrip LA to La Alaskan cruise was a very easy choice as no airfare for us. The visit to Glacier Bay was spectacular, and perhaps will not always be here to enjoy. The ship is very clean and ... Read More
The cruise was very good, and the roundtrip LA to La Alaskan cruise was a very easy choice as no airfare for us. The visit to Glacier Bay was spectacular, and perhaps will not always be here to enjoy. The ship is very clean and comfortable, and the staff overall are wonderful. The food choices and meals were very good in both the any time dining rooms and the buffet. The fresh fruit at the buffets all meals were absolutely delicious. The entertainment choices in the Princess theatre were all very entertaining, and the lecture series were informative and timely for the Alaskan experience. Our cabin steward was efficient and made us feel special by his friendliness. All the staff we encountered were helpful and friendly, much better service than is the norm shore side. My only issue was the $250 Art department prize that I won that was not a prize!! The $270 bid on an artwork that was part of an edition was accepted, and this was listed as a CP category which includes shipping and frame. CP was explained to me before the auction and this was partly why I bid on the item which I did like and I would have been willing to bid a bit more, so $270 seemed like a very good deal. When I went to the Art Department to pay for the balance on my bid, I was told that my prize only covered about half of the package, and they told me I was responsible to pay for the shipping and the frame. I thought A PRIZE IS A PRIZE, so why was my $250 not good for the full $250 of the certificate. This is my cautionary experience to you. Read Less
Sail Date April 2018
This is a beautiful ship with great restaurants and the outside grill served onion rings. Our cabin was on the 5th floor which has access to the Piazza and the International Cafe for 24 hour food available. The peanut butter cookies were ... Read More
This is a beautiful ship with great restaurants and the outside grill served onion rings. Our cabin was on the 5th floor which has access to the Piazza and the International Cafe for 24 hour food available. The peanut butter cookies were fantastic. The pool was heated and we could find peace and quiet in many areas of the ship. The production shows were really great especially the "Magic to Do show". We even had the same magician that was on the Crown Princess back in 2013. The ship is older and the windows are hard to see out of in the dining rooms and outside windows. Half of the casino was very hot and with smoke being involved it was hard to stay in there for a long time. We wanted to have traditional dining but with handicapped people it was hard to get to the Botticelli dining room with a wheelchair and scooter. Also on disembarcation day it was almost impossible to get an elevator from the 10th floor down to the 7th to get off the ship. It would be great to have an easier way to get off the ship with handicapped people. Read Less
Sail Date April 2018
I chose Princess for our group because I knew they had great choices for a cruise to Alaska. We were a group of 14 total, all senior citizens with several having some problems getting around without help. I will start by saying the ... Read More
I chose Princess for our group because I knew they had great choices for a cruise to Alaska. We were a group of 14 total, all senior citizens with several having some problems getting around without help. I will start by saying the crew was more than accommodating, they were there to help you "even if they just thought you may need a hand". No one was wheel chair bound but they did use them to go on and off ship when visiting ports. It was never a problem. Food...Oh my gosh!! Used room service every morning for coffee and juice. The first two mornings out, our coffee was not as hot as we are used to but it was taken care of when I asked for hotter coffee and got it from then on. We ate at Horizon Court often, had the best onion rings, clam chowder, bratwurst, fries and potato wedges at the other walk up eateries. Late night visits to the ice cream shop was a must before bed. Our group of 14 had a table ready each evening in Michelangelo, never waited a minute, and we were treated like royalty. I only had one issue with prime rib being a bit on the tuff side but all other dishes were out of this world. I tried to have one menu item every night that was new to me and was never let down in taste or quality of food. Our room E414 was "obstructed view" price but it was not obstructed in any way, William was our steward and every time we left the room, he would slip in to tidy up, fresh towels and garbage emptied. Wish I could have taken him home with me! The beds were awesome. The whole ship was sparkling clean, impressed by so many crew members keeping it that way. Loved the hot tubs and the big cozy bathrobes. Loved being able to vote on "The Voice" as well. The train ride up the White Pass/Yukon had some of the most beautiful scenery I have ever seen. It was enjoyed by our whole group and a highlight of the trip. We could do as much as we wanted every day but for me just being lazy and enjoying the scenery was almost enough. Loved meeting people from all over the world. The Casino was fun even tho I did not hit any big jackpots. I actually left them more than I care to think about but that was my own fault! All in all, we could not have imagined this cruise to be any better and I look forward to another cruise at some point. Think we will stick with Princess as they are A#1! Read Less
Sail Date September 2017
Honestly one of the coolest experience me and my GF have had. You have to be a real stick in the mud to NOT have fun. Seriously. I saw one person complaining about rust on the side of the ship. ITS A SHIP.....ON SALTWATER LOL. Lol now ... Read More
Honestly one of the coolest experience me and my GF have had. You have to be a real stick in the mud to NOT have fun. Seriously. I saw one person complaining about rust on the side of the ship. ITS A SHIP.....ON SALTWATER LOL. Lol now that THATS out of the way let me tell you.... Ship was IMMACULATE. Super clean. Staff were very attentive, friendly, and FUN! Our room steward was super sweet and did a GREAT job! Wish i could remember her name but its been since sept 17. Food buffet was pretty good. Nothing TO fancy but tasty enough to eat lol. (If you're not a super picky eater) They did a great job keeping all age groups entertained. They showed recent movies (Guardians of the Galaxy) out on the deck WHILE they had one the "formal" nights going on. Casino was a tad bit dissapointing but still was fun (who doesn't like any form of gambling lol) Drinks were overpriced but was kind of expecting that. Getting on and off the ship was a BREEZE. Super quick and efficient. Security was also very good (for those who notice that stuff) Room was clean, and just enough space for what its meant for. Bathroom was decently sized. Tub kind of overflowed a bit but wasn't a big problem. All and all we had a great time. Remember, if you treat staff with respect and kindness, they will do the same to you. These people work almost 24/7 during their "contract." They do their best to be friendly to everyone but i can imagine it being super hard to keep calm at some people. (I've worked in the service industry long enough to know this.) Read Less
Sail Date September 2017
Princess Cruises has entered the race to the bottom with so many changes, to what once was the popular "Love Boat" experience. The focus during the entire cruise was to generate onboard revenue with additional charges and ... Read More
Princess Cruises has entered the race to the bottom with so many changes, to what once was the popular "Love Boat" experience. The focus during the entire cruise was to generate onboard revenue with additional charges and fees. No longer is everyting included with the cruise. There are 4 alternate restaruants with very high additional fees charged ($29.00) per person. The food quality is inferior due to low quality provisions, inproper preparation and lack of training of kitchen staff. Princess should consider changing the name of buffet dining to Golden Corral at Sea, however Golden Corral has wider selection. Alternate dining restaurants were substandard and improper preparating of foods, all foods overcooked. The kitchen cannot make a good soup and does not know the meaning of bisque or chowder. What a truely disappointing experience with Princess. As a Platinum member with Princess, I will not sail with them again. Princess has transferred the labor costs entirely to the guest with the automatic gratuties added to every shipboard account. Staff onboard was great but they can only do with what the company provides, which is poor provisions and inferior training. Read Less
Sail Date June 2017
This is our 14th cruise with Princess and was terriffic!!! We were in Seattle a day ahead of time and went to the Space Needle and Pike's Market. Weather was great. This is actually our 2nd cruise to Alaska and the weather was good ... Read More
This is our 14th cruise with Princess and was terriffic!!! We were in Seattle a day ahead of time and went to the Space Needle and Pike's Market. Weather was great. This is actually our 2nd cruise to Alaska and the weather was good also at the end of September, We were in a mini suite and had an almost perfect room steward, Rafael, who anticipated all of our needs. He was unobtrusive also. The room was cleaned twice daily and always had ice and clean glasses etc, etc, etc. Embarkation and Disembarkation were very good, no problems. Princess met us at the airport and took us to the ship in the morning and all went smoothly. The main dining room was very good and specialty dining at Crown Grill and Curtis Stone was wonderful. Crab Shack is nice and Salty Dog Gastro pub was ok. Good service everywhere and friendly efficient staff. We boarded at 11;30 and room was not quite ready so we went to Crooner's Bar for a milky way martini. They wrote in chocolate inside the glass "Welcome Back Dean" & "Welcome Back Sharon" - Wow what a special touch. We had the free alcohol and I have read complaints about other ships or personel not being timely but ours was just fine. Both waiters and bartender were friendly without being overly so and efficient. We went on a Duck boat in Ketchican in the water and land and that was fun. Skagway was the Good Time Girls and Ghost Walk Tour which was really good. We loved Butchart Gardens in Victoria. Five beautiful gardens!! There were enrichment activities on board about Alaska also. Read Less
Sail Date June 2017
This was a cruise to take the family on a first time Alaskan trip. My wife and I are long time Princess cruisers and both of us were disappointed in the overall cruise. The dinning room needs to speed up the process. We dinned with ... Read More
This was a cruise to take the family on a first time Alaskan trip. My wife and I are long time Princess cruisers and both of us were disappointed in the overall cruise. The dinning room needs to speed up the process. We dinned with different waiters each night and we don't blame the staff as they were trying very hard to keep up with their tables. However, when you enter the dinning room at 5:30 and it is 7:45 when you receive your last course that is taking a little to long. The food was far below Princess standard. The beef was tough and over seasoned and the fish was bland. Breakfast in the buffet was not much better eggs were cold, biscuits and gravy cold, bacon half raw, coffee weak, fresh fruit not ripe. And it was not just us complaining other tables were making the same comments. Another item, the handle on the balcony door came off the first day, our room steward was notified and he immediately put in a call to have it fixed. It was still broken at the end of the cruise. My wife and I will still cruise with Princess when the itinerary is of interest but we are also looking at other cruise lines with the same itinerary. Read Less
Sail Date June 2017
Mixed Bag………. Our recent Alaska Cruise on the Emerald Princess was a mixed bag, Mostly good but some sad surprises. On the good side we had almost to the person the very best, most courteous and friendly staff ever. Never saw a ... Read More
Mixed Bag………. Our recent Alaska Cruise on the Emerald Princess was a mixed bag, Mostly good but some sad surprises. On the good side we had almost to the person the very best, most courteous and friendly staff ever. Never saw a long faced grumpy, sullen and morose Eastern European crew member this trip. And this was not our first rodeo. Ports were good, better than our last visit. Ship was in tip top shape, some of the entertainment was fist rate. The magician and the ventriloquist were excellent. The Voice of the Ocean competition was also great. The production shows were awful. Loud screaming singer with modest talent in a poorly choreographed production that seemed forced. We came away feeling that the whole thing had been thrust upon us like an incident of molestation. Loved the violinists at tea, a nice touch. The food was a disappointment. We never had a single meal we enjoyed. Good selection of poor quality and bland fare. However, we were very pleased at the assortment of fruit, cheese and salad and nuts we found. We were not expecting that and it was a nice surprise. Otherwise…worst food ever! Poorly organized with the entrance to the buffet where the exit should be. We now avoid the formal dining like the plague. Over many cruises we have learned that it is a painfully long dinner experience, for average food, often punctuated with forced conversation and contrived niceties. If we want a sit down supper we choose one of the special, overprice venues onboard. Way more children than we expected to see on a Princess cruise…and all the noise and commotion that comes with them and their parents who do not seem to see the need to keep them under control. I know I sound like an old grump but we raised ours and have no interest in having to deal with other people’s offspring, which is why we switched from Royal Caribbean to Princess in the fist place. I guess we will have to switch to Regent Seven Seas next. Many first time cruisers, which seems to be the case with all Alaska cruises. On the one hand it is delightful to see them enjoy themselves while they live out a life long dream even though their lack of experience and knowledge of protocol and decorum can chap ones backside now and then. More comments on the staff. Gordon, from the Cruise Director’s Staff, was an absolute delight. He was friendly, engaging, entertaining and courteous every time we encountered him. A true asset to Princes…you must keep this young man. Reggy, the nice young man who bought our room service coffee every morning, was another delight. Cheerful, courteous, and prompt every encounter. We loved him. Our Cabin Steward, Randy, did an exceptional job. We made a couple of requests on day one and he never failed to carry them out through the entire course of the cruise. It seemed as though when we left the cabin for as little as 30 min. he had it refreshed by the time we returned. Never a disappointment and sparkling clean every day. A very personable young man as well, someone who should be destined for a good future with Princess. On the opposite end of the scale was Assistant Cruise Director Ana Dulce, who on every occasion was rude, dismissive, discourteous, not helpful, and self important. Although we had only one encounter with her personally we observed her on several others and found her to be an outright embarrassment…someone who should never be in contact with a customer under any circumstances. We are shocked that she was able to reach her current level, apparently the Peter Principle in action. On a related note, it is a continuing wonderment to me that Princess seems compelled to put staff for which English is a second language in positions where guests have to rely on their communication. It is absolutely absurd. We saw more whales, dolphins, seals and eagles than ever before. The scenery was gorgeous. Everyone should take this cruise at least once. Read Less
Sail Date May 2017
This was our 9th cruise with Princess, and second on the Emerald, and 4th Inside Passage to Alaska. I was more disappointed in this cruise than in the past. Because of the "Club Class" they would not allow you to eat lunch in ... Read More
This was our 9th cruise with Princess, and second on the Emerald, and 4th Inside Passage to Alaska. I was more disappointed in this cruise than in the past. Because of the "Club Class" they would not allow you to eat lunch in dining room on boarding day unless you were "Club Class". I do not like Horizon Court and this was not an exception....food cold, tasteless. No place to seat 30000 plus passengers, over 2,000 first time cruisers! Mad house! Wound up at the Pizza/hamburger/hotdogs. UGH! Since we are Platinum, we get on early and our bags always show up soon after boarding. This was the case this trip too. Our room steward Raymondo aka Raymond was attentive at first then he must of discovered our gradutity was part of our package and we hardly saw him after 3rd day. But he kept our room in tip top shape. Food in MDR fixed seating was very very disappointing and tasteless. My DH even opted to not go to dinner twice because food was so bland, not like him at all. I went every meal but one (due to excursion). Last night was a shocker, they informed us the night before, our dining room would be open to everyone, no fixed seating or time. Line to get in was almost unbelievable. They had no dinner in Horizon Court that night and 3000 plus diners trying to get into 2 of three dining rooms was a disaster, luckily one of our table mates, got into our dining room quickly and saved our entire table for us! YEA. I've never experiences such a cattle call on princess. I hope this "club Class" and the final dinner does not become a regular on Princess. Such a disappointment. Our room Cabin C619 was fantastic as usual. The new beds and pillows are the best ever. Very comfortable and relaxing. I wish Princess would update bathrooms and put in showers without the curtain. Water always splashes all over the bathroom floor because the curtain NEVER is long enough, plus its a tight squeeze for adults and as we age, its harder to move around the tiny shower. Entertainment in Princess theatre was cancelled one night due to rocky seas (they were not that bad, I've seen way worse during performances). I think it was because the show "Magic Do" should of been called "Magic Don't". Very bad, don't go! Music does not fit Magic acts, plus the magic was very poor, not a good performance. They also cancelled one of our excursions that we were the most interested in going to. Matter of fact, we prepaid for it, we were so excited. It was Haines Cultural Experience. They say not enough people signed up for it. Could be because for almost 4 months, it was not listed on website. We did the Tracy Arms Fjord excursion with Allen Marine Tours, and it was fantastic. Great all female crew. We also did the Jewel Glassblowing and gardens in Skagway and got to blow our very own glass paperweight or ornament. It was shipped to our home free and arrived in great shape. Disembarkation went very smoothly. We were only 30 minutes behind schedule. sure what was going on with photographers, but we only saw them on embarkation, one time at dinner, and on Formal Night. None when we got off ship at ports...odd. Read Less
Sail Date May 2017
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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