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5 Princess Emerald Princess Cruise Reviews for Repositioning Cruises to South America

-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door ... Read More
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door battery. Better to wait until passengers locked out I guess -laundry lost, subsequently found -ship out of many supplies such as wine by the glass, applesauce, watermelon, and a number of other items -not all items on various menus are available -disembarkation took over 4 hours, 2 pm flight from LAX missed. Princess stood us up for over two hours without water,washrooms or food. No senior staff visible. Blamed customs and staff seemed more interested in the “turnover” of the ship than the passengers disembarking. As well created two classes of passengers as confirmed by customs and princess staff. A princess supervisor made the decision to get US citizens off boat first, leaving citizens of all other countries to wait in a longer line. They also decided to move their in transit passengers (these are people staying on the boat) ahead of the people who were late for their flights. Numerous princess staff promised help would be at the airport for flights but if any were there we did not see them nor did airline staff know about them. Princess kept blaming customs but only 8 custom kiosks for close to 3000 people. Clearly insufficient. Princess is responsible for putting boat at that pier. -serving staff not always around at the self serve dining area -bus yours took longer than expected. Again princess blamed others but the tour guides on the buses were aware of the longer time needed (due to start of local holidays and impact on traffic). Why is it if the guides on the buses know this princess does not? -lots of people holding seats for themselves in various areas of the ship and as far as I could tell, other than the princess theatre not being addressed. -pester you to do repairs on the cabin All in all I would say this cruise line is structured to reduce the cost of a passenger by as much as possible. This is not the type of cruise you would have received even 10 years ago, let alone 30. Read Less
Sail Date March 2018
We had been living in in Chile for about 7 weeks and found this cruise. Actually cheaper than flying (before on-board stuff). Great leisurely way to get back to the states. Since we had been in Chile and have been to Costa Rica a few ... Read More
We had been living in in Chile for about 7 weeks and found this cruise. Actually cheaper than flying (before on-board stuff). Great leisurely way to get back to the states. Since we had been in Chile and have been to Costa Rica a few times and Nicaragua, we were not interested in excursions to I can't speak to any of those. This was our 4th sailing with Princess. Crew was always friendly and service was very good. We had main dining room late seating. Food was good and sometimes very good. Dining room had some issues with wine menu, many options were not available. Also, prime rib with no horseradish; twice! Not sure if these are related to re positioning or not? Just odd. Entertainment was pretty good. In Peru they brought on a local group that performed native songs and dances. Appreciated that. Special singers and musicians were good as well as the Princess orchestra and the other acts in the lounges. Better than some ships I've been on. Inside cabin was laid out well with lots of storage. We were on deck 10. Highly recommend. Only cabins above and below us, so no extra noises from theatre, kitchen etc. Bed was comfortable. Cruise staff organized a lot of activities for sea days and we enjoyed the movies on deck. Ports of call - Took the free shuttle to Lima and then taxied out to the coast. The shuttled dropped us at some big mall in the middle of town. Costa Rica port is not very representative of the beauty of CR. I'm sure if you took a tour, you were able to see more of the beauty of this country. The port was dirty and nothing to do. Beach was filthy. Again, not the CR I know. San Juan del Sur Nicaragua was a pleasant surprise. Nice little beach town with restaurants, shops and much cleaner than Puntaranes. Puerto Vallerta was great. Having never been there, we enjoyed the old town and the walk along the promenade area. Half of the cruisers had been on this ship since Buenos Aries, (so 30 days in total). As such there was a real feeling of camaraderie. When we disembarked, the US immigration decided to fingerprint every non US citizen, so the process was very very slow. We ran about 2 hours late and I know there were many people who missed their flights. Not Princesses fault, but they could have been more informative with their announcements on the ship with updates. All in all had a good time. Read Less
Sail Date March 2018
This was pretty much a bucket list trip for us. We are frequent cruisers but had not been to this part of the world before. We thought that the itinerary that Princess had put together was terrific for a first time visit and it proved to ... Read More
This was pretty much a bucket list trip for us. We are frequent cruisers but had not been to this part of the world before. We thought that the itinerary that Princess had put together was terrific for a first time visit and it proved to be so. We visited Buenos Aires for 4 days beforehand on people's advice and it proved to be very worthwhile. We walked and walked and walked the city, saw everything and felt very safe and the people were friendly. The main streets of the city were very clean but the side streets were under repair and not particularly clean. People need to clean up after their dogs! We stayed in a boutique hotel that was about 6 blocks from the obelisk and was a great deal for $85 a night with breakfast. We were warned about pick pockets but were never bothered. We also do most of what's recommended for safety in any big city, like wearing backpacks on the chest and dressing inconspicuously. We did see a few people carrying their Princess bag around - not a good idea since it screams "tourist with money". We did visit the La Boca section and loved it - very artsy, fun, good deals; but best to take a taxi over and back or take an introductory tour that includes La Boca. Had a meal one night at La Nazarene - probably the biggest and best t-bone ever! MUST be there for a Sunday and wander the the market, and for sure go to the cemetery. Back to the ship. We take 3/4 of our cruises on Princess, mainly for the itineraries and consistency. We had been on the Emerald on a transatlantic when it was new (2008). It is showing it's age a little (some rust) but a solid ship. We were proud of the way it handled Cape Horn. 12 foot seas and 70mph winds - no problem, in fact very stable. We even did a 360 around the Cape for the first time in the season. We usually eat in the Horizon Court buffet and it is not very well designed on this ship - usually crowded in the food serving area. As opposed to later Princess ships like the Royal where the Horizon Court has a fantastic design. We found the food good, however and generally better than our occasional trip to Any Time Dining. The Emerald was one of the early offerings of Movies Under the Stars, which we love. I would probably give this cruise 5 stars if it weren't for the shore excursions. The 8 hour excursion in Santiago was maybe the worst ever. No idea why it stopped (briefly) in Valparaiso and Vina Del Mar. Way too much bus time and very little time on our own. Colonia del Sacramento in Uruguay was also not worth the long bus ride. Easier way to see that old city would be to spend an extra day in Buenos Aires and take a ferry over and back. We also had an unfortunate cancellation (weather) at Isla de Ballestas. We loved the time in Patagonia. Ushaiai is a delightful town at the end of the world. The Chilean glaciers and the Strait of Magellan were awesome. We had a great time on our own at La Serena, Chile and Parasco, Peru. Lima gets a pretty bad rap for safety but we thoroughly enjoyed a quick bus ride to the Miraflores section and , again, walking, walking, walking. The ruins there were a nice surprise and the seaside walk is spectacular. Yummy street tamales and churros. All and all - a great introduction to a fascinating part of our world. Angela Kelly did 4-5 enrichment lectures on board that really put the area in perspective. Read Less
Sail Date February 2018
Wanted to go on this cruise to see this area. Sea birds, land birds, cities, glaciers and experience Cape Horn. We had another "tour" scheduled with it by a birding company that provided guided excursions at all the ports. ... Read More
Wanted to go on this cruise to see this area. Sea birds, land birds, cities, glaciers and experience Cape Horn. We had another "tour" scheduled with it by a birding company that provided guided excursions at all the ports. That made it a 5 thumbs up experience for us! the low ratings for things below mean that we did not use so could not rate (not used). We did the first half of this cruise not the full 30 nights. We use Princess for about half of our cruises. On this ship had the International Cafe for specialty coffees. If you do not have a beverage perk get a coffee card for a small discount on 15 coffees as the regular coffee is poor. Vines is a wine and tapas and sushi cafe. Great at 4 or 5 pm before dinner. Ship in pretty good shape. Buffet can be crowed if you don't go early and look for seats more aft when crowed. Did not due Princess excursions, go to the casino, theater or enrichment activities as we did things we wanted to do. We were up early, active and to bed early. Ate in a maining dinning room whenever available/open and did "any time". That worked out well fro a shared or table for 2 if we did not want to talk to others or had shared when we did. Food was excellent to very good and if you had a bad meal it would have been a poor choice or failur to ask for something else as a replacement. Great ports and we did get into Stanley Island, Falkland Islands, to see the penguins. Read Less
Sail Date February 2018
Enjoyed the mix of sea and port days, but felt they could of offered more on sea days. There was one lecturer on board, who delivered a good variety of talks. The weather wasn’t great so unless you like to gamble and play trivia there ... Read More
Enjoyed the mix of sea and port days, but felt they could of offered more on sea days. There was one lecturer on board, who delivered a good variety of talks. The weather wasn’t great so unless you like to gamble and play trivia there was not much to entertain. The ship doesn’t have TV on demand, so I they play movie over and over and you have catch it right. Our room furniture was very uncomfortable and ship could use an upgrade. They did bring in some great performers, and rotated several throughout the 2 & 1/2 weeks, but shows were standing room only, we stood for several. Club class dining was excellent! Sevice and food were both top class. Overall ship service was very good. Port tours which we mostly did on our own where very interesting. I wouldn’t repeat this specific cruise but am glad that we had the experience! Read Less
Sail Date December 2017
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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