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Sail Date: September 2018
My first cruise. Great adventures, great scenery, great food, great service with great friends. We were given adjoining room. Think epic slumber party, Best trip ever! Danced with Nartive Americans, rode tram, hiked trails, train ... Read More
My first cruise. Great adventures, great scenery, great food, great service with great friends. We were given adjoining room. Think epic slumber party, Best trip ever! Danced with Nartive Americans, rode tram, hiked trails, train excursion, sailed to glacier, petted sled dog pups. Views so beautiful that pictures don’t do them justice. Couple we met said this was their 4th a Princess Cruise to Alaska. I can certainly see why. We were able to get on the ship even before our time which was much appreciated. The ship is beautifully decorated as well. Only downside was movies mostly outside which does not make sense for Alaskan Cruise in September. Not much variety of activity on last sea day. So very happy we were able to take this trip together as friends to beautiful Alaska with Princess. Rex, our singing waiter, made each dinner a truly special evening. And if you like fresh seafood, this is THE cruise for you. An unexpected highlight was chef’s cooking demonstration and a tour of the galley Read Less
1 Helpful Vote
Sail Date: September 2018
We went on a friends 50th anniversary party, with 81 people. We loved the small boat excursion through fiords, and we loved the train ride the time before we cruised, and we loved the gardens in Victoria the time before we cruised. We ... Read More
We went on a friends 50th anniversary party, with 81 people. We loved the small boat excursion through fiords, and we loved the train ride the time before we cruised, and we loved the gardens in Victoria the time before we cruised. We loved our Botticelli waiters Joseph and Alexandro. I loved Reena, and Xanisha in the spa. The spa shoes were never available but always in the dirty hamper. The spa equipment and products seemed cutting edge. I wish the bands and entertainment would have started at 7:30 after our early dinner instead of at 9:30 PM or so. I wish we had more speakers and naturalists. I liked the dueling chefs. The arrival and the departure was very efficient. I wish they would have had scrolling print outs of the captains announcement on channel 44, because we couldn't alway hear the hall announcements, and a scrolling text on that ship channel would convey all the information missed. Read Less
Sail Date: August 2018
We cruised on Ruby Princess a few months ago to Mexico and were very impressed with the line so we booked our AK trip with Princess too. Entertainment were great. Staff members were amazing. Food was fresh and elegantly prepared and ... Read More
We cruised on Ruby Princess a few months ago to Mexico and were very impressed with the line so we booked our AK trip with Princess too. Entertainment were great. Staff members were amazing. Food was fresh and elegantly prepared and served. Formal meals were not just for eating---but events to be experienced. There were 10 adults + 1child (4 yo) and we would split up to go to trivia challenges or tour backstage and do a Q&A with the dancers/singers or play a table game we found in the library and then all meet up for dinner or watched a comedian or magician together. So--there was plenty of togetherness with enough opportunities for down time to decompress. The people that made this cruise ship stand out are Alex (cruise director), Yessy and Ampolo (asst cruise directors), Juliet (hostess in Horizon and DaVinci restaurants) and Jose Luis (waiter in Curtis Stone's Share restaurant). They're all so freaking adorable that I wanted to take them home with me!! The excursions at the ports of call were fun and interesting but I could have stayed on the ship for the entire week and taken line dancing classes or played Family Feud or Who's The Cuckoo? and don't think I ever would have tired of it. My brother and sister-in-law were both finalists in VOICE of the Ocean and that was fun to cheer them on to the finale. Bring nice clothes to dress up a bit for dinner. It's not mandatory (except on formal nights) but it will make you feel special. It was hard to go home after having an entire fleet of crew members there to pamper and spoil us. This is the life!!! Read Less
1 Helpful Vote
Sail Date: May 2018
The cruise staff were mostly rude. To get anything from drinks to room service was a hassle even though we had the drink package. The staff generally seemed like they didn't care at all about the passengers. We booked all of our ... Read More
The cruise staff were mostly rude. To get anything from drinks to room service was a hassle even though we had the drink package. The staff generally seemed like they didn't care at all about the passengers. We booked all of our excursions through princess but when we asked about prices for the same trips in town it was revealed that we payed two to three times more than what's offered at the booths. The entertainment on the ship was very lacking and most of the time we found ourselves in the casino because there was nothing else to do! The food in both the formal dining and the buffet was either disgusting and bland or smothered in sauces. Regardless of where you got your food on the ship it all tasted cheap. Nearly everything on the boat closes down at 10pm; all of the shops, buffets, grills, and most of the bars which was really strange especially when we would get back on the ship late after a day in town. All in all, Alaska was great and I definitely want to get back maybe on another cruise even however we will be avoiding princess at all costs. Read Less
5 Helpful Votes
Sail Date: May 2018
Food was horrible! Staff was not happy or friendly. Atmosphere was very ugly. No one I spoke to on the cruise was having a good time. Daily entertainment was very limited! Kids program was not fun for my 12 year old who is almost 13. ... Read More
Food was horrible! Staff was not happy or friendly. Atmosphere was very ugly. No one I spoke to on the cruise was having a good time. Daily entertainment was very limited! Kids program was not fun for my 12 year old who is almost 13. Everything was geared toward little kids in his group so he never went to class because they didn’t make it fun and made my preteen feel like a little kid. He wanted to hang out in the 13+ but they would not let him even though he is 13 next month. It was at least 30 min to get seated for dinner and food took forever. When the food came it was old and gross. Selection was not great either. The buffet had old food And again not a big selection. Overall this is the worst cruise I have ever been on and will not be back in Princess! Read Less
1 Helpful Vote
Sail Date: May 2018
Sailed with a group of 16 friends which included spouses and kids. The group had fun spending time together however, the service was not acceptable. With a few exceptions, the crew was rarely engaged, inattentive, uninterested, poorly ... Read More
Sailed with a group of 16 friends which included spouses and kids. The group had fun spending time together however, the service was not acceptable. With a few exceptions, the crew was rarely engaged, inattentive, uninterested, poorly trained and just not friendly. More like mindless robots rather than highly trained friendly helpful crew. This seemed rather unusual as I've always had a great experiences on other cruises: Royal Caribbean, Holland America and Celebrity. Their crew are typically cheerful and engaged and helpful with their patrons. I found this rather surprising as it wasn't just one or two problem crew members but the majority were like that. It was the strangest experience. Food quality was fine. We usually went to the dining room or buffet. Selection at the buffet could have been better. The food quality there was solid at both places. Public washrooms were filthy. This was my first and last cruise with Princess. There are too many other options out there for me to want to give Princess another try. Read Less
4 Helpful Votes
Sail Date: January 2018
The cruise's itinerary is interesting. However the ship itself is old and needs refurbishing. Reception desk - could be better. They weren't very helpful when a problem arose. Room - needed refurbishing ... Read More
The cruise's itinerary is interesting. However the ship itself is old and needs refurbishing. Reception desk - could be better. They weren't very helpful when a problem arose. Room - needed refurbishing badly. Bathroom appliances are old and need a replacement. But cleaning service did their best to keep the cabin clean. They also worked very fast and immediately responded to every request. Port and shore excursions were very good, and local guides were exceptional. Dining - very good in the dining rooms and buffet, a lot of attention from the waiting staff. Embarkation - our luggage arrived after 7:00 PM. We realize that if was due to the issues in the port, but we traveled a long distance and we had no cloth to change to after taking a shower. Disembarkation on the other hand was very smooth and well organized. Entertainment - I will give a C+. Two of production shows were simply awful, mostly because of female singers. Music around the ship is not impressive at all. Same goes for the featured singers and comedian that performed in the theater (except for Teacake). One will wonder if any of the artists had any auditions before getting the job. On the other hand comedian that performed in the Explorer lounge was excellent. Read Less
1 Helpful Vote
Sail Date: September 2017
Friends choose this cruise ship to fullfill a bucket list for a relative who is ill. We are seasoned cruisers that have been on numerous cruises and have tried all main stream lines. We favor Princess cruises for our status onboard and ... Read More
Friends choose this cruise ship to fullfill a bucket list for a relative who is ill. We are seasoned cruisers that have been on numerous cruises and have tried all main stream lines. We favor Princess cruises for our status onboard and benefits we receive. The most disappointing part of our cruise was the food in the anytime dining. The breakfast buffets were goog but could use higher quality fruits and cheeses. The anytime dinning was a hit or miss, mostly a miss. We have been on the Royal Princess and Regal Princess recently and the dinning food was much better quality. It is my beleif that every ship has a personanity and is run by their own standards. I dont recommend this particular ship when there are so many other choices. The itinerary was overall good but I would have preferred seeing Glacier Bay that was not one of our stops . The Emeral Princess scheduled the inside passage of Tracy Arm Cruising which was beautiful and worth experiencing. Read Less
3 Helpful Votes
Sail Date: December 2016
Our travelling party consisted of two families - our friends one adult and three daughters 16, 14 and 10 and us 2 adults and four boys 15, 11, 9 and 6. Nine year old had his bday on the ship. We arrived at Sydney Domestic airport early ... Read More
Our travelling party consisted of two families - our friends one adult and three daughters 16, 14 and 10 and us 2 adults and four boys 15, 11, 9 and 6. Nine year old had his bday on the ship. We arrived at Sydney Domestic airport early thinking of taking a maxi taxi if possible to the port, however once we picked up our bags we saw a guy with Princess cruises ask him a question and he introduced us to another shuttle driver who took all of us for $10 per person, which we would have probably paid anyhow as I doubt a maxi in Sydney will seat 10 pax. We arrived at circular key at 9:30, dropped of our bags and went for a walk around Sydney along the foreshore to darling Harbour and then via the CBD to the ship. We arrived at our allocated boarding time at 12:30 and were on the ship within 45 minutes. Went to our cabins on deck 8 (emerald) forward). We had two inside quads and an obstructed view twin. Cabins were fine. The ship was well decorated with Christmas things and it truly made you feel within the festive season. Music played was often also Christmas themed and overall they built it up nicely through the cruise, from lighting the Christmas tree in the Atrium to ginger house making competition with the three winners being added to the ginger town display. Christmas dinner was fine and all children received a present from Santa in the Atrium. On this cruise I also purchased the photo package for 199. We probably did not make full use of it but obtained sufficient photos to consider the expense worth while. We tried the various dining venues on board and had an evening at share and the food was very delicious it costs $39 pp but is worth the expense (we only took the older children here) . We also spent one night at the gastro pub $19 per adult and $9 per child. The burger was a delight and so were most of the others. I suggest that all other something different so you can try. Entertainment and activities were very good. The cruise Director 'Duke" and his sidekick ''Matt" were great, so where the shows and entertainers. We watched all the shows. We actually missed out on some of the venues which I realised at the end of the cruise so I will have to repeat :). Apparently Crooners was a place to be, but we did not frequent it, the piano player engaged well with a musical family and they put on some adhoc shows. The voice was a great show too, some very good talent, made it worthwhile. The top three were excellent singers. We attended several trivia and other things and involved ourselves whenever we felt like it. Carols with the crew was great and the Captain of the ship read out a Christmas story and was throughout the voyage informative and humorous. I also want to make mention of Dukes assistance a ships officer from France (nickname Frenchy) she was engaging with passengers of all ages, I observed her once having a great conversation with my 11 year old, and she did not know I was observing as I was quietly enjoying my drink. New Years eve was a great party, many venues had activities and they had a countdown in the Atrium. Party hats and noisemakers where handed out during dinner at the MDR and you could really get into the spirit. Fellow passengers on this ship was also a mix of all ages. There were a substantial amount of children on board - especially for a Princess cruise. In the two younger clubs there would have been about 150 and then probably another 150-250 teens. This made it therefore a varied demographic which was great. We also enjoyed Vines, they had a knowledgeable waiter there Ryan from Canada who was very helpful. Tasty Tapas and Sushi was avail too with your wine order. Our family also extensively made use of the coffee cards, several of the children had one, as they love hot chocolate, which was free and tea. So we now have two coffee cards left over that we can use for our next Princess cruise. The sweets in the Plazza caffee were delightful, Donuts, best ever, I will not eat any other donuts after tasting these. Food overall was very good and so many choices, you can not go hungry on this ship. Loved the Pizzas, the Burger bar was great food, Horizon court good too, although getting a table was not always easy. We ate there at various times, same as the MDR and felt the food and preparation and presentation at all venues could not be criticised. This was our first longer cruise with Princess and because we have cruised sufficient times with the company now we had reached Elite level. So we had the mini bar set up etc, but best of all was the free laundry. (by the way, if you think being Elite on board is special, just remember approx. 10% of the passengers will be at that level). Our cabin steward was great, very attentive and I made special mention of him on our survey. The ports we visited have so much variety that it is too much to list it all, let's just say, NZ is an adventure of its own, we found it easy booking a lot of things ourselves and only did one ship shore excursion. We will certainly cruise around NZ again and we were also very fortunate that we had excellent weather doing the Fjordlands. All the children travelling with us had a great time too and want to go again. The Emerald Princess is a great ship, very seaworthy, we had some high swell but the ship handled it very well. Disembarkation was the sad point of the cruise as it is time to say goodbye, fortunately we were already planning our next cruise, but the process was smooth, no issue and we took a shuttle back to the airport again costing $100 even though it was a public holiday. Read Less
10 Helpful Votes
Sail Date: November 2016
Overall, the ship was amazing. The dining was a WOW!! Although the entertainment was average, with only 4 or 5 musicals, the ship still kept our family of 4 busy throughout the whole day. The sporting and fitness facilities on the ship ... Read More
Overall, the ship was amazing. The dining was a WOW!! Although the entertainment was average, with only 4 or 5 musicals, the ship still kept our family of 4 busy throughout the whole day. The sporting and fitness facilities on the ship were outstanding, the ship provided us with a number of sports, such as table tennis(ping pong), basketball, soccer, cricket, paddle tennis, mini golf a jogging track and a well equipped high-tech gym. Every night, when the room steward refreshed our room he left us with delicious chocolates and the next day's edition of the Princess Patter( the newsletter with showed all the activities happening in the next day). One very important thing I would recommend you to purchase, especially if you are travelling with kids, is to buy the soda and drink package. And also purchase once you get on the ship, not before, because the price onboard is cheaper than purchasing it from the website. With 60 Australian dollars we could get all the drinks we wanted for free. And one thing that you should know is that Princess is not very strict with the package. For example, I could but a drink and then give the card to my sister and she could get a drink for herself. Our interior cabin was very nice. The service on the ship was amazing. The dining was also great. The pizza in this ship was amazing. For breakfast there was a huge variety of food, from pancakes, to waffles, to omelettes, to hash browns, to scrambled eggs, to croissants, to yoghurt, to chocolate croissants, to fruit etc. The dinner was amazing too, and the dessert was absolutely wonderful. The cruise was actually very great for children too, the kids clubs were awesome, and the youth counsellors very very friendly. The service on this ship was also very great. Read Less
14 Helpful Votes
Sail Date: February 2016
This was our fourth cruise, with the other three on Carnival, and about 20 years ago. It was a themed cruise with Line Dancing for my Wife, and four new ports of call to snorkel for the both of us. We were looking forward to trying a ... Read More
This was our fourth cruise, with the other three on Carnival, and about 20 years ago. It was a themed cruise with Line Dancing for my Wife, and four new ports of call to snorkel for the both of us. We were looking forward to trying a "better" cruise line. I don't think we got one. Cruising remains a very cost effective way to travel, and we enjoyed the balcony on our stateroom. The Stateroom was roomy enough. Everything worked fine. The common areas were clean and attractive, and pretty well marked. The Cabin Attendant was friendly enough, but wasn't ready to go the extra step to provide the kind of service I expected. For example, the bottle opener that was delivered with some beer I ordered was bent, and wouldn't open bottles. I asked him to get a replacement for me. His response was "that's a room service issue". He did offer to press the room service button on the phone for me. I was a little put off by his offer. The entertainment was good, we liked the dance band, and saw them once or twice a night. Movies Under The Stars would have been great, if they didn't run out of blankets, or even towels to keep us warm. Very disappointing. The food was mixed, in our opinion. The Buffet was poor (limited choices, tepid temperature) and presented without any flair. I thing Carnival at least had some fun spreads, carvings, etc. The traditional dining food was better, ranging from very good, to okay. The standout meal was the Crab Boil they offered one night. Extra cost, of course, but worth the $20 a head. The portions were plenty, the shellfish nicely seasoned and hot! The service was attentive and made it a fun dinner. We made our own excursion plans, I won't list them here as the cruise line was not involved. We'll likely vacation other ways in the future. Read Less
1 Helpful Vote
Sail Date: February 2016
We sailed on the Emerald Princess from Port Everglades to Grand Caymen and Ochos Rios Jamaica.WE arrived at the Port about 10am they told us to line up to wait there were benches .They were not to clear and it wasn't marked at all ... Read More
We sailed on the Emerald Princess from Port Everglades to Grand Caymen and Ochos Rios Jamaica.WE arrived at the Port about 10am they told us to line up to wait there were benches .They were not to clear and it wasn't marked at all where to go if you needed wheelchair assistance.Then we were told i needed to wait in the front on a bench for the handicapped .They told my wife to stay where she was then when i got to the bench i was told i was #2 and they told me my wife should be here with me so i texted her to meet me.Then they came by to have us fill out a health questionnaire and then we waited about 12 o'clock George came with the wheelchair wheeled us right in he handled everything giving us our boarding passes and wheeling us to the waiting area for handicapped we then were wheeled right on to he ship bypassing the picture taking .They brought me right to our cabin where my scooter was all ready there.We were on thee ship by 12:15.We met are cabin steward Felix he apologize for the cabin not being totally ready we understood and had no problem with that. We called room service to take our mini bar out and bring us two coffee cards we then proceed to the international cafe and had lunch there. The worst part of the trip was the muster drill for us .They did a excellent job of getting us to our muster station using the elevator for my scooter. They were very coordinated .The problem occured after the muster drill .They opened up the elevators right away not giving wheel chairs or scooters time o ge on and back to there cabin. We waited a hour for a elevator and it wasn't just us it was all of us in wheelchairs and scooters. That was the worst part of the cruise.That night we ate at the Crown grill it was empty food was great .This is the only night of the cruise the crown wasn't sold out. I highly recommend doing this the first night of your cruise . Highlights of our cruise . The superbowl it was great to watch it with friends and fans in club fusion.Ultimate balcony dinner was awesome ill right more in cabin review. Salty dog pub was well worth the $19.00 pp and was interesting food the bourbon dessert has 2 ounces of jack daniels in it and the jack was not cooked off it was a excellent dessert. Overall we had a great cruise the food was great the crew were very friendly and always smiling.There were no a/c or water problems as some have stated in earlier reviews.Disembark they were again un organized for wheelchairs.room service was great ordered pizza a couple of times and a burger. Read Less
2 Helpful Votes
Sail Date: July 2015
We enjoy the entertainments, the services and the food. We like the Violin playing by the musician from England (forget his name). Dining at Da Vinci, the food is excellent and the waiters provide excellent services. Julian and Angelo are ... Read More
We enjoy the entertainments, the services and the food. We like the Violin playing by the musician from England (forget his name). Dining at Da Vinci, the food is excellent and the waiters provide excellent services. Julian and Angelo are polite, patience and helpful, they have good personality. The disembarkation to every ports are efficient and well organized. Every time when we return to the ship, the cruise members greet us with refreshing cold water and cool towel after a long hot day of sightseeing. Watching the sun set from deck 7 is amazing and romantic. These two weeks are unforgetable cruise ship experience. Read Less
Sail Date: April 2014
This review covers a 10 day Southern Caribbean cruise and a 15 day trans-Atlantic cruise. My wife and I have trusted Princess Cruises with providing high quality, memory-making holidays for many years and this cruise did not disappoint . ... Read More
This review covers a 10 day Southern Caribbean cruise and a 15 day trans-Atlantic cruise. My wife and I have trusted Princess Cruises with providing high quality, memory-making holidays for many years and this cruise did not disappoint . On the Caribbean cruises sailing we were in a group of 9 friends who have met monthly for 40 years for dinner at each others homes. While we cannot speak for the others, we must say we had an absolutely wonderful cruise and look forward to our next Princess cruise experience. Once again Princess exceeded our expectations regarding food, service, onboard activities, friendliness of the crew, and itinerary. We do not know how Princess keeps up their high standards but we are so glad to be the recipients of such attention to detail and professionalism. Embarkation: The port is crowded on turnaround day but we did not wait long to board. It appears that a number of hotels in the area have ceased providing complimentary transportation to the pier and now a contracted provider is used for this purpose at a $6 or $8 per person fee. Check-in went smoothly, we logged our wine onboard quickly. A jovial port hospitality person entertained us with jokes and stories while waiting for the gangway to open. Our walk aboard was smooth with numerous Princess employees welcoming us to the ship. It was a great start to the cruise. Cabin: Spotless and neat with a great first impression. We met Karn, our cabin attendant, right away and knew from the start we were going to be well looked after. We have always thought very highly about our cabin attendants but Karn turned out to be the best we have ever experienced. Not once did we have to ask him for anything, he seemed to know what we were going to request before we spoke to him. The cabin was constantly refreshed with basic supplies and amenities. Great location amidships, we felt no ship pitching motion and only a slight roll on a few occasions. Crossing the Atlantic was like crossing a lake! The oversized balcony was great for enjoying our daily breakfasts and lunches both of which were brought up from the International Café. Food: Dining was superb in both food quality and service. One of our group is on a gluten-free diet and each evening the section head waiter came by to discuss her dinner option for the following evening. The section head waiter visited with us each evening to check on our satisfaction with our meal choices. We heard no complaints from our friends and we thoroughly enjoyed our meals. We bought a "silver 12 bottle" wine package for this sailing and the subsequent one and it lasted the entire 25 days we were at sea. The soups were amazing, the starters varied and beautifully presented, the salads fresh and appealing, and the entree's whether meat, fish, or fowl, were all excellently prepared. We usually stuck with the sorbets or berries for dessert but enjoyed the crème brulee's and a black forest torte on a couple of occasions. Activities: We participated twice in the Boutique Fashion Shows organized by Ana Paula from Calypso Cove and had a lot of fun doing that. One of us joined the Princess Pop Choir and the rehearsals were fun and the three performances in the Piazza were crowd pleasers. Good job by Corinne from the Cruise Director's staff for getting the group of 30+ singers to perform confidently. We also took some Spanish language classes from Yris. We intend to do all of these activities on future cruises. Cruise Director: How fortunate we were to have Kelvin Joy as our CD! This was our 4th and 5th sailing with him and in our opinion he is the best CD in the Princess fleet. What sets him apart from the others is his spontaneity, the ability to go with whatever his audience gives him, his on-stage presence which seems fresh even though one can tell he's told the same stories repeatedly, and his willingness to stop and chat as he passes through the ship. He's incredibly funny at music trivia events and has a quick wit. His staff was a lot of fun especially Yris who was our Spanish instructor. We've sailed with her before and she remembered us, greeting us with hugs every time we met her. Boutiques: The young men and women who work as Boutique staffers were so much fun to visit with and get to know. Ana Paula, Charlotte, Jerome, Kurt, Natalia, Kristina, Lujpco, Gabriella, and Daria, in Calypso Cove, Facets, Meridien Bay, and Essence are all wonderful ambassadors of Princess. They were so helpful with our decision making and never once exerted any pressure on us to purchase anything. We visited each one at least once daily and they all contributed to the very positive experience we had on our holiday. Entertainment: Even though we've experienced most of the stage production shows in the past we enjoyed the shows again and admired the skills and talents of the orchestra, singers and dancers. We thought the singers and dancers were the best we've seen in recent years. The headliners were quite good with one exception. Pianist Maria King was phenomenal, with a wide range of music from classical to country. We could listen to her play every evening. Comedians Tom Briscoe and George the Irish comic were very funny. Saxophonist Oli Nez put on a great show. We did not care for Gary T. Carpenter's comedy act at all. The movies on TV were surprisingly good. Watching a movie at MUTS was a bit challenging at times and we think seat location has a lot to do with movie enjoyment outside. Popcorn and milk and cookies are a nice touch at MUTS. Piazza entertainers amazed us with their talents but that is a tough venue to perform in as there really isn't enough room for spectators and some onlookers are not very respectful to the performances. We enjoyed a number of game show events in Explorer's Lounge with the Marriage Game, the Yes/No Game, Majority Rules Game, and the various music and other trivia games being our favorites. Any activity hosted by Kelvin was a hoot.   Read Less
Sail Date: December 2011
This was a last minute decision to take the Emerald Princess for a New Year's sailing with my husband. Our daughter and her boyfriend, both first time cruisers, joined us. We had a very enjoyable cruise after the 28 hour trip from ... Read More
This was a last minute decision to take the Emerald Princess for a New Year's sailing with my husband. Our daughter and her boyfriend, both first time cruisers, joined us. We had a very enjoyable cruise after the 28 hour trip from Canada to FLL!!! For any of you driving to Florida, we stayed at the Hilton Garden Airport/Cruiseport on Sterling. Included in our night rate was free parking, a hot buffet and a shuttle to and from the cruiseport. Excellent service, newer hotel. Not your average stay over FLL hotel. Reasonably priced too!! All that for $200.00 Canadian, for 4 people! (They charge $20.00/day just to park at Port Everglades) The ship was beautifully decorated for the holidays and New Year's Eve was a night we will never forget. Hector, the head waiter in the D'vinci dining room is our new best friend. When he found out my daughter's boyfriend had a nut allergy, he took great interest and had him choose his dinner the evening before, telling him what he could and couldn't have. We would just tell our waiter we pre-ordered and halfway through the meal, Hector would come by to make sure all was well. Although we found the entertainment on the ship so-so (the kids enjoyed it all) we totally enjoyed the last evening of entertainment when the staff sang. Hector was the star of the show, singing My Way!!! Our stateroom steward, Romel was fantastic!! One of the better ones I've seen. They are all good, but he always went the extra mile to speak with us and make sure we had everything we needed and wanted. The food was plentiful and delicious. We really enjoyed the Fettucine at dinner (as a side dish) plus our entree, which the selections were plentiful. The lunch buffets had a great variety and their salad bar was so fresh! The late afternoon sandwich bar was a big hit with us, especially the Tuna. I'm very picky since I cruise often. I love Princess Cruise Lines and have cruised with them often. There were a few items I thought needed improvement on this cruise. First, I found there was a lot of dirty glassware and dishes left around the Terrace pool everyday, which I haven't seen before. The chair hogs were back, but after a number of people complained about chairs being left with just towels on them for hours, the deck attendant started removing them after a few days. I do think Princess must make the Terrace "Adult Pool" sign larger for all to read. It took a few days but the parents of the children (one in a diaper) finally understood. Some pretended they didn't understand....too funny!! I was surprised at the number of people wearing jeans in the dining rooms for dinner. I feel if people want to wear jeans to dinner, the Horizon Court or Caribe Cafe was better suited for them. I found the buffets to be a bit chaotic. I've been on other ships that have an oval as their buffet, which is much better. I found people going this way and that in the buffet line and some getting a little hot under the collar with fellow passengers when they thought they were next. With that number of people on board, I thought it went quite well....there was enough food to go around and then some! We had arranged for the shuttle to pick us up at 8:00 a.m. so we could get back to the hotel, pack up our vehicle and get back on the road asap for the trek back to Canada. In our haste, we left behind a piece of luggage but was unaware of it until Princess called our cell to let us know. We had disembarked at 7:45 and here they were calling us within the hour. We decided to return to the ship (10 minutes) but our luggage wasn't released by Customs until 11:30 as they had to wait until each piece of luggage removed from the ship was accounted for and then the left over luggage scanned. The Princess rep felt bad, but it was out of her control. She went beyond to make contact with us before we left the States. We are forever grateful to her. All in all, another great cruise with Princess!! Read Less
Sail Date: July 2010
We sailed on the July 11 - 18 2010 Eastern Caribbean cruise. My boyfriend and I came on this cruise with two other couples. We have cruised before on multiple cruise lines including Princess (this cruise was the 3rd time), Carnival ... Read More
We sailed on the July 11 - 18 2010 Eastern Caribbean cruise. My boyfriend and I came on this cruise with two other couples. We have cruised before on multiple cruise lines including Princess (this cruise was the 3rd time), Carnival (twice), NCL (once) and Royal Caribbean (once). We had a great time on this cruise. The ship was in good condition and the food and service and food were excellent. We were able to get right on the ship and into our rooms at approximately 1:30PM. The room was a good size for an inside room (I prefer Princess' room set-ups as they have a large closet area.) Our cabin steward did a good job and was friendly. Our friends got their bags relatively quickly, ours took a little longer, but they were there before we were ready to change for dinner. We took the second seating for dinner since it is usually easier to have the traditional dining with a group. This had us in the Botticelli dining room. The service was great for dinner every night. Both our waiter and assistant were friendly and helpful, but the assistant was especially personable. All the food was excellent especially the beef filet medallions, Caesar salad and fettuccini Alfredo - all available every night. The only food that was lacking was the bread, Carnival has much better bread. One of our friends is a vegetarian and enjoyed most of the items she ordered. Desserts were excellent as well. We did not choose to dine in any specialty restaurants as the food in the dining room was excellent and we saw no reason to spend extra money on that. We ate buffet breakfast every day. Our only complaints with the breakfast were the cereal selections were very bland and it was tough to get chocolate milk. The milk was served in pitchers as opposed to the cartons served on many ships which allows a variety of milk types. The entertainment was okay in terms of the productions themselves. The performers were very talented by the productions were hokie. The two comedians were both funny. The only complaint with this is the adult shows were in too small of venues for the amount who wish to attend and some are turned away by the lack of seating. The first full day we landed at Princess Cays the first day and had an enjoyable day. The women of our group did a beach yoga class through the fitness center for $12 a person. It was relaxing but if you are a yoga buff it is not very challenging. The rest of the day we enjoyed the beach chairs which were plentiful if you arrived on the island early. The lunch buffet was okay. It was salads, burgers, hot dogs, ribs, chicken and the like. It was not open the whole day like on the ship, it was open from about 11:30 - 1:30. The soda package does not work on Princess Cays, we knew that going in, but it can be annoying to pay for something twice. Some of our group went snorkeling on the island which was okay, but we did better snorkeling in other ports. The snorkeling was pretty cheap on this island though, I think it was like $12. There is a tender at Princess Cays so it can be inconvenient to go back and forth to the ship. The next day was a sea day and we had a couple's massage at 8:00 AM which was expensive ($260 pre-tip) but well enjoyed. When it was over it was still early and we got out to the pool to make sure we got chairs. Chairs fill up quickly as on most ships. Of the two middle pool decks there was the Neptune's Pool Deck which featured music throughout the day and the Movies Under the Stars pool had movies all day. Our favorite was the Neptune's pool with the music as the movies were extremely loud and it made it hard to read if you were not watching the movie. Some of the movies played throughout the day are not always appropriate for families, so if you have children you should check the Princess Patter for the movie listings. (Although it appeared most of the families on our sailing were consisting of parents with teenagers) The Neptune's pool also features pool games and demonstrations from time to time. We frequently ate lunch at the buffet, but also ate pizza - excellent for a cruise ship, and from the grill - hamburgers and hot dogs. All was good, especially the chocolate chip cookies from the buffet. The third night was also the first formal night with all the hub-bub such as the Champagne fountain, formal photos and up scaled menu. The third day we landed in St. Marteen a little later than the itinerary stated due to another ship docking in front of us. We stayed in Phillipsburg the whole day at the beach. We rented chairs and an umbrella from a local restaurant for $15 including two beers. You can haggle with most of the people on the beach for chairs, jet skis and other rentals. Our friends paid $50 to jet ski for 30 minutes. We also took the time to shop on Front Street in the gift shops. We didn't buy any duty free items as we had to fly home, but the liquor was at a great discount. The fourth day was St. Thomas. We took an excursion to Snorkel and go to the beach on St. John. We enjoyed the excursion to the National Park - Trunk Bay. The snorkeling is excellent, the best anywhere. The only downside was it was too short. We could have used another hour. We were glad to be taking an excursion to St. John though since there were some problems on St. Thomas a few days prior to our arrival with the shooting death of a Carnival Cruise passenger. That night was also the second formal night. The fifth day we were in Grand Turk. We stayed exclusively at the cruise terminal at Margaritaville. This is very much like college spring break so if that is not your scene, I would stay on the free beach which is right next to the ship. There is not much to see in Grand Turk outside the cruise terminal as learned from prior cruises, so I wouldn't bother with an excursion. We were there for about six hours which was long enough. The last full day was an out to sea day which gave you plenty of time to pack to go home. Dis-embarkment was pretty easy as we took a Princess airport transfer. Overall it was a great cruise. Princess is an excellent, upscale cruise line. Read Less
Sail Date: April 2010
After a convention in Hollywood Beach, FL, we set sail on the Emerald Princess on April 25. Embarkation was a breeze and our cabin was ready when my spouse and I boarded at 1:00 PM. After the usual life boat drill, the sail away party was ... Read More
After a convention in Hollywood Beach, FL, we set sail on the Emerald Princess on April 25. Embarkation was a breeze and our cabin was ready when my spouse and I boarded at 1:00 PM. After the usual life boat drill, the sail away party was an indication that a good time will be had by all. I will break down the usual topics: Food: Absolutely no complaints. We had an early seating and the waiter and his assistant were great (Table 36). Food was well prepared and came out warm and in a timely manner. No rushing. Trident Grill had great cheeseburgers and the Pizzeria was very good. Room service was good but disappointed that there were no eggs, etc. Just cereral and pastry. Sabbitini's was excellent. Highly recommend but devout at least 2-3 hours. Did not visit the Crown Grill. Stateroom: We had a mini-suite and it was large with a nice balcony on the Dolphin deck. Problem is that those above can look down on you. Plenty of room for all of my wife's "stuff". Cabin steward, Jose, very nice and we had comp champange upon arrival. Cabin clean at all times. Entertainment: Kevin Hughes was great, as well as Phil Tag, both comedeanes. The production shows, which I normally can do without, were not that great. Ports: Princess Cays was fine until the skies opened up. But I saw the clouds rolling in and we returned to the ship, tendered, before things got bad. St. Marteen we did a snokeling trip that was only ok. St. Thomas we did sailboat racing and we really enjoyed that. Grand Turk we did another snokeling trip with a visit to the stingrays and it was fantastic. Problem was we either arrived late or left early at these ports. Disembarkation was orderly with a touch of chaos but we arrived at the airport with plenty of time to spare. We used Princess's service with the luggage. They collected our bags at 10 PM and we next saw them in Phoenix when we got there the next evening. Overall, a great cruise and a great time. Only suggestion is that they upgrade their wine list in the Dining Room. Some stuff was not very good. I definitely would recommend Princess and this ship. This was our third Princess cruise but first since 1997 and they have improved a lot. Read Less
Sail Date: March 2010
My husband and I traveled with a group of 39 individuals to attend and celebrate the wedding of a family member. This cruise was the third for my husband and me. We have previously cruised on Carnival Miracle (Western Carib) and NCL Gem ... Read More
My husband and I traveled with a group of 39 individuals to attend and celebrate the wedding of a family member. This cruise was the third for my husband and me. We have previously cruised on Carnival Miracle (Western Carib) and NCL Gem (honeymoon, transatlantic). I was excited about cruising on Princess because of the super positive reviews from family members who have cruised with Princess for years. To say I was disappointed with our experience would be an understatement. We received far better, quicker, and friendlier service on both Carnival and NCL. We were, however, more than pleased with our room steward, Cristian. Best steward we've ever had. The room felt rather small. The bed took up much of the room. This was the first time we cruised in an inside so I've nothing to compare the layout out to. Nice size closet and bathroom. Just felt on top of each other in other parts of the room. Surprisingly, the linens were very worn and had rips and runs in them. Was surprised. I agree with the previous reviewers comments on the layout of the ship- very poor indeed. In fact, we got lost on disembarkation day trying to find the breakfast buffet. We never got familiar with the layout and never truly felt at home on the ship. We didn't participate in many ship activities. We did notice that the cruise director didn't seem "out and about" very often like we've experienced cruise directors on Carnival and, especially, NCL. The cruise director's staff didn't seem particularly friendly or approachable. The dining service, with the exception of Sabatini's, lacked. We chose anytime dining, which was a big mistake. We had to wait in line every night just to receive a beeper which would take another 30-60 mins to let us know that our table was ready. In my opinion, Princess is becoming a jack of all trades, master of none with its dining choices. I imagine they would excel more if they chose to offer either scheduled/seated dining OR anytime dining. Offering both is a mistake. On a positive note, the food on the ship was better than we've had on Carnival and Princess. We only booked one excursion at Saint Thomas on the Jolly Mon. Had a great time snorkeling around fish and sea turtles. Also drank a lot of rum punch and beer on the ride back. I wouldn't recommend this tour for people who don't like to hang out with a party crew. Things got a little rowdy on the way back but we youngins really enjoyed ourselves. Worked out in the fitness center 4 of 7 days. Was truly unhappy with the gym. Treadmills much poorer in quality than on other cruises and the weights and machines are definitely showing some wear and tear. My husband and I boarded the ship around 2 and wanted to work out right away before the sail away party. No such luck. Half the staff in the spa/gym area said we could work out, other half told us we couldn't. The left hand definitely didn't know what the right hand was doing. Also, the water in the gym was hot coming out of the water fountain. That was quite disgusting after a nice long run and looking for refreshment. Had a terrible, terrible experience in the casino. The slot procedures are very confusing and I received no compensation/help from their staff or passenger services. Basically got an "oh well" attitude. Not pleased and will be writing a letter to people higher in command at Princess. Will never gamble in a Princess casino again, and can't see myself or the family members with whom I traveled cruising Princess again for this very reason. The whole incident really soured the trip for me. The money "stolen" from the casino prohibited my husband and I from spending money in areas we would have liked (e.g., the spa, boutiques, other excursions). We really didn't spend much money at all after we were unable to recoup the $160 loss at the casino due to poor policy. We felt rather stingy because we felt our money was taken for us. We considered taking off tips as well but eventually decided against it. Princess, by making no attempt to rectify the situation, lost money on my overall spending in addition to any other cruises I might have booked through them. The saving of seats by the pool is absolutely ridiculous and although Princess states the "no seat saving" policy nightly in the Princess Patter and has a sign by the pool expressing the same notion- it is not enforced...at all. Terrible. Disembarkation was another challenge. Not even half the elevators were operable for walk off disembarkation. After waiting 20 minutes through full elevators, my husband and I decided to drag our 50 lb suitcases down 12 floors so that we could make our flight on time. Absolute chaos once we got downstairs. Line wrapped around the atrium into the art gallery. Once we (finally) got into the terminal we encountered an older, very rude woman directing traffic to either elevators or escalator. She had such an attitude. In sum, will I travel Princess again? Not likely. Really did not have a good experience and didn't think the price of the cruise delivered the level of service I was expecting. Would rather pay much less and get the same or better service. Read Less
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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