This cruise started out badly. We had to stand outside in the wind and heavy rain to check our bags, then were ushered into a cold tent where we had to wait 3 1/2 HOURS to board! Princess did not take any ...

Sail Date February 2019

nfd181

1 Review Written

The overall crew of the ship were lousy with only a couple exceptions

Emerald Princess

Alaska

This was a large family cruise, for some of the family this was their first cruise while we have sailed with Royal Caribbean 4 times and have only positives to say for them. The crew of this ship seemed to us ...

Sail Date July 2018

janet32008

1 Review Written

1 Helpful Vote

Ports were wonderful. Ship dining staff were irritable, arguing, rigid culture

Emerald Princess

Alaska

Wanted to visit Alaska. Always heard Princess did the best job. Found out otherwise. Dining staff were rude at times, irritable, refusing to give extra items or reluctant to exchange items. Odd for any cruise ...

Sail Date July 2018

TennisCruiser62

3 Reviews Written

6 Helpful Votes

Disappointed

Emerald Princess

Alaska

We were disappointed with Princess Cruises. Our family of 14 ranged from 7 months to 89yrs. The 89 yr old enjoyed herself but the teenagers, young adults and adults were are somewhat bored and disappointed. The ...

8 photos

Sail Date July 2018

crossbay33

1 Review Written

Alaska is great, Go on any other Cruise Line, Princess Sucks!

Emerald Princess

Alaska

I will start with we the fact that this was our first Cruise on Princess, but we have taken 9 on RCL, 2 on NCL, and 2 on Carnival so we did have something to compare it to. Princess will not get a Second chance. ...

Sail Date June 2018

perkok

1 Review Written

1 Helpful Vote

Worst food ever

Emerald Princess

Alaska

We've been on 13 cruises and this was the worst food experience we've ever had. The food was bad, frequently recycled for several meals. The coffee was cold and awful. The excursions were good--what could be ...

Sail Date June 2018

Cwhite02

1 Review Written

1 Helpful Vote

Highly Disappointed

Emerald Princess

Alaska

Worst cruise my husband and I ever took. FACT: 1) Spent more time at sea than the itinerary stated. 2) Took over 3 hours to get into our room due to the key card and room door being inoperable. 3) ...

Sail Date June 2018

cruiserrg

1 Review Written

2 Helpful Votes

Don't walk, RUN AWAY FAST from Emerald Princess

Emerald Princess

Alaska

We planned a once in a lifetime Alaskan vacation, the whole family. We found the food to be subpar, either bland or over spicy. Most meals at the buffet were either heavily influenced by Asian or India food. Wait ...

Sail Date May 2018

Hladams

1 Review Written

5 Helpful Votes

Horrible! Stay away!

Emerald Princess

Alaska

Food was horrible! Staff was not happy or friendly. Atmosphere was very ugly. No one I spoke to on the cruise was having a good time. Daily entertainment was very limited! Kids program was not fun for my 12 year old ...

Sail Date May 2018

Peaches72

3 Reviews Written

4 Helpful Votes

Senior Staff Did Not Care About Customer Service

Emerald Princess

South America

It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem ...

Sail Date December 2017

denirv

2 Reviews Written

55 Helpful Votes

10 year old ship and 10 year old food

Emerald Princess

Alaska

Princess Cruises has entered the race to the bottom with so many changes, to what once was the popular "Love Boat" experience. The focus during the entire cruise was to generate onboard revenue with additional ...

Sail Date June 2017

s1ty m

3 Reviews Written

12 Helpful Votes

Money, Money, Money

Emerald Princess

Baltic Sea

Emerald Princess, 2nd July 2016, Northern Europe. This was our 3rd cruise having been twice with P&O on Aurora in 2014 and Britannia in 2015. We won’t be using Princess again and I would like to share our ...

10 photos

Sail Date May 2016

nessieboo

1 Review Written

18 Helpful Votes

Emerald Princess

Europe - Western Mediterranean

I strongly agree with all the points that a previous contributor-'cherub flashpoint', has already noted; impolite security staff who have no ability to smile, waiting staff that hound you constantly for drinks( God ...

Sail Date May 2016

thomo 1

1 Review Written

1 Helpful Vote

Entertainment. What entertainment?

Emerald Princess

Europe - Black Sea

Staff very nice and pleasant. Balcony cabin b222 very good position clean and tidy. Shops on board well over priced, sale day on board like a jumble sale (junk) Food OK always found something to eat. ...

Sail Date August 2015

reynamosuna

1 Review Written

DISAPPOINTED

Emerald Princess

Caribbean - Western

Our family of 22 did our annual family vacation on the Emerald Princess. Everyone left very disappointed. The way the staff treated us was so RUDE. We wanted to celebrate a private birthday party and were very ...

Sail Date March 2015

dundalkspur

9 Reviews Written

3 Helpful Votes

Came back angry

Emerald Princess

Canary Islands

We seem to have been on a different cruise to the previous reviewers.................. Pros: the crew, the cleanliness of the ship, our cabin steward and the staff in the International cafe. Cons: Our basic ...

Sail Date October 2014

brendina

2 Reviews Written

1 Helpful Vote

Worst Cruise EVER

Emerald Princess

Caribbean - Eastern

I am resubmitting this as I am unable to find my original review. My husband and I took his son and our 5 year old grandson on the Emerald Princess for their Eastern Carribean New Year's Eve cruise. My husband and I ...

Sail Date December 2012

HQ321

1 Review Written

1 Helpful Vote

Very Disappointing

Emerald Princess

Pacific Coastal

Sailed with a group of 16 friends which included spouses and kids. The group had fun spending time together however, the service was not acceptable. With a few exceptions, the crew was rarely engaged, inattentive, ...

Sail Date May 2018

Patrica748

1 Review Written

Shore excursions

Emerald Princess

Alaska

To celebrate our 50th anniversary I couldn't be more dissatisfied. The food was very poor quality. The ship needs updated. The staff was rude. This was my third time sailing with princess cruise line. The past ...

Sail Date July 2018