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56 Princess Emerald Princess Family Cruise Reviews

The Emerald was a good ship and had a great selection of ports. However, the food quality seemed to be off on this ship compared with the rest of the fleet. If you are looking for good food, this is not the ship for you! The general staff ... Read More
The Emerald was a good ship and had a great selection of ports. However, the food quality seemed to be off on this ship compared with the rest of the fleet. If you are looking for good food, this is not the ship for you! The general staff were very good with the exception of the front desk personnel. If you have an issue, be prepared if you speak English they may not understand you. For the price of the cruise, the trip was great. There were plenty of chairs available on the deck for sun lounging. Entertainment was good and had a nice verity of shows. The Gastropub was excellent, don't waste your money on Share by Chris Stone, selection not very good. As a premium class guest with Princess, embarkation and disembarkation was great with little or no time spent on the process. Some of the ports (Malta) the ship could have spent more time at rather than the Greek ports. Read Less
Sail Date September 2019
My friends and I were looking for a Mediterranean cruise but late to book so many were already sold out. I thought Princess was rated similar to RCCL and Celebrity ...oops, I was so wrong. If the was one Improvement I'd. ... Read More
My friends and I were looking for a Mediterranean cruise but late to book so many were already sold out. I thought Princess was rated similar to RCCL and Celebrity ...oops, I was so wrong. If the was one Improvement I'd. Suggest, it would be to stop nickel and diming people with stupid drink packages!!! How ridiculous to offer a water and coke package which only serviced INSIDE or Outside your cabins. It was, like much of the programs...petty. nightly entertainment limited to early only crowds. After 9pm, there's few options. The best experience was in the spa where I got 2 treatments that were e excellent. I did pass on the $60.00 manicure tho. Placing an automatic 15% gratuity was insulting. Lastly, as most cruises, the food is bountiful however what's the purpose of having different dining rooms if you're serving the same menu in each? Where was the variety? Even the 2 additional restaurants you had to pay additional for had pretty much the same menu as the others. Simply unimaginative and a basic 3 1/2 star cruise line. A touch above costa and same as NCL. And don't waste 2 days at sea just to get cheap fuel in Gilbralter ! Read Less
Sail Date August 2019
The ship was an average ship, Some of the employees needed more training and experience, service was average, food quality was average. Need lots of improvement in food service and quality of service. The front desk employees, either they ... Read More
The ship was an average ship, Some of the employees needed more training and experience, service was average, food quality was average. Need lots of improvement in food service and quality of service. The front desk employees, either they were not knowledgeable or not feeling to assist or they were tired. At least the one who was helping us. Food was average quality, we return our food back in the dining room because it was not cooked and or was not prepared right. Our waiter in dining room was a very nice guy. Fitness center was clean but they were permitting kids in the center, kids were all over on the equipment creating a danger first to them and others. The cruise company leave the responsibility on the parents. Entertainments were not as interesting as it should be at least to our test. Maybe some customers that have not seen other cruise ships was satisfactory. Read Less
Sail Date August 2019
We are a family of 6 - 3 generations consisting of 80 year olds x 2, late 40’s x2 and 2 children 8 and 12. The booking experience was not great with the dining time being changed from 6.30pm to 5.00pm without our knowledge and the on ... Read More
We are a family of 6 - 3 generations consisting of 80 year olds x 2, late 40’s x2 and 2 children 8 and 12. The booking experience was not great with the dining time being changed from 6.30pm to 5.00pm without our knowledge and the on board packages being altered on the day we were booking them. However, we were determined to enjoy the holiday and we did. The ship in our opinion is very good, with majority of the staff being friendly. We did find the muster station drill a little bit cringeworthy and reminded us very much of Disney, and not in a good way. The food in traditional dining was okay, but if it was not for the staff, we would say the experience was not great. The buffet during the day we found to be good, clean and efficient. The cabins were kept very clean and we liked the fact we could have the balcony dividers open allowing for an open area for our family, which worked very well. My father was 80 during the cruise and we booked to go to the Steakhouse. Big mistake - wines were out of stock, poor service and food, and the whole atmosphere was not what we expected. Diners were there at 930pm wearing pool attire and sun hats, whilst we had dressed formally. Entertainment was good, pool areas were good, bar service was good. We had prebooked the soda package but not convinced we were not always charged for soft drinks as they do not give you receipts. The demo with the chef and maitre d’ was very good and funny. The tender at Kotor was a shambles with us having to wait for over an hour to get off. Had we known the length of time, we would have arrived earlier. On the return, they had run out of drinks and cloths despite standing out on quayside in the heat and they knew how many people were still not on board - they seemed ill prepared. On the morning of disembarkation, why are most lifts not working? They all were reserved which is crazy when you have elderly relatives. We did not do any ship excursions as learnt our lesson on previous occasions - always book your own! Our cabins were right by the laundry - noise was not an issue at all. Perfectly happy with cabins. We all enjoyed the cruise itinerary and particular pleasures were Pompeii, Mykonos, Chania and Athens. A good, family holiday and felt safe and happy at all times. Would I go with Princess again - possibly but not overwhelmed and would think twice. Read Less
Sail Date July 2019
We have travelled on Princess before and hold Elite status so are very familiar with the standard of service etc. Although it has been 8 years since we last cruised with Princess partly circumstances and partly better ports and itineraries ... Read More
We have travelled on Princess before and hold Elite status so are very familiar with the standard of service etc. Although it has been 8 years since we last cruised with Princess partly circumstances and partly better ports and itineraries from other cruise lines. Their overall standard has certainly slipped in this time I have seen reviews from other cruisers with an opinion very similar to some of our . The ridiculous charging for bus transfers to get you from the port if you hadn't booked one of their excursions. EXCURSIONS were well over priced More so than in the past. Internet was very highly over priced and ate up your package very quickly as they were slow in loading, however we did discover that some PC were always being occupied because they were fast operating ENTERTAINMENT was certainly not up to a high standard on a 14 day cruise to have the same entertainers performing the same acts or songs repeated in the same order was very disappointing they need to take a look at what the opposition cruiselines are doing give me Royal Caribbean Cruiseline entertainment any day it is far superior. Princess nedd to be changing entertainers not using the same ones throughout a 14 day and 21 day cruise. The Sounds band was excellent, but too loud especially in open areas. FOOD The buffet with the idea of having cutlery on the tables and the food had a great variety I wish I could say the same about the main dinning rooms who had a repeated menu every seven days. Part of enjoying a cruising is the main dinning rooms variety and the Captains Welcome and farewell dinners of which have gone it is just like a normal night no lobster tails just a normal menu with the Bomb Alaska offered as a dessert is the only thing still offered on the last night. We shared a table by accident with an American couple accident several times and they had been on a long cruise on the same ship in February and said there was none of this repeat entertainment and menu every 7 days they were discussed. If it was a cruise over 18 - 21 days I would expect the menu to repeat. FORMAL NIGHTS We got information with our cruise papers there would be 3 formal nights on a 14 night cruise but when we got on board we discovered there were 4 formal night which is ridiculous considering cruising is now taking the more casual approach to what it use to do years ago. It appears they are cutting costs and not keeping up what use to be their good standard which is a shame as it doesn't exactly give first time cruisers a good impression and does leave you thinking what will my next cruise with them be like or do we have to do a short 7 day cruise which we don't like to avoid repeats Read Less
Sail Date June 2019
I've been on several cruise lines (Celebrity, Carnival, Disney, Holland America, Norwegian and Royal Caribbean) the this was my favorite cruise line and favorite ship (been on the Emerald 3 times). But the romance is over. Something ... Read More
I've been on several cruise lines (Celebrity, Carnival, Disney, Holland America, Norwegian and Royal Caribbean) the this was my favorite cruise line and favorite ship (been on the Emerald 3 times). But the romance is over. Something happened and it just wasn't up to it's usual standards. I will say that the entertainment was outstanding - possibly the best. The two major production numbers were Broadway quality but, it seems, undervalued by many of the audience. The Cruise Director and staff worked overtime because they were short by 2 staff and did their best. I don't know what happened with one leaving but the other was totally predictable by Princess as she disembarked in Honolulu to begin her vacation. As this was a two week cruise involving two 4-5 day stretches at sea, there were not enough activities. Partly due, I expect, to small staff, but also possibly due to not having available areas for events (trivia, Pictionary, etc.) since the space was being used for private functions or movies. The Explorer Lounge, frequent home to trivia and game shows, was very cold for most of the cruise and after many, many complaints they finally turned off the a/c nine days into the cruise. Some passengers actually wore their winter coats or brought blankets to the events there. Horizon food (buffet) was terribly repetitive and limited in options. Often it appeared to be left-overs from day to day. And why are the plates so hot??? Evidently, chocolate milk is like gold. My son has special needs and his routine includes chocolate milk with his pills. It was an adventure finding any. While the dining room servers brought him a glassful every night, the buffet seemed baffled about how to handle the request and some seemed to not even know what it was, offering hot chocolate (made with water) with a side of ice cubes. Sometimes they required a drink card, sometimes not. It always took awhile as they had to go to Mars to get chocolate milk. Why it isn't stocked in the buffet kitchen is a mystery to me. In any other cruise, it's offered in small self-serve cartons at the buffet. Once we complained at a passenger forum, the problem was resolved in that we no longer had to explain what we wanted but the time it took indicated it was still being kept in a secret hiding place in the bowels of the ship. One of the things I hated about Norwegian was that I felt like I'd spent a week at the mall due to constant "selling". Sadly, Princess is now also in the business of marketing junk on board. Our mailbox was inundated with junk mail about spa deals or sales. The upper Piazza was often blocked by tables hawking cheap watches and T-shirts. Look, Princess, if you are going to sell stuff please make sure it's quality stuff. It makes you look bad when 2 out of 2 watches fail within an hour. (We didn't; expect much for a $10 watch but we just wanted ones that would last the two weeks fo the trip as ours were left behind.) Okay, now this is big: There was a garment sale in the dining room, advertised as 70% off. Tables were piled with mens' and women's clothes. Now one would think that meant everything was 70% off. Wrong. At the checkout the cashier said that the men's polo shirt was REGULAR PRICE. "Not everything is on sale?" I asked. "No." Out in the Piazza shop the same men's polo shirt was also regular priced with an offer for a second one at a discount - cheaper to buy two out there. I find this deceitful. Shame on you, Princess. Boarding and disembarking was quick and well organized. Tendering ran smoothly. So my romance with Princess is over. The integrity, service and quality is slipping. Now Royal Caribbean, I guess you're my favorite now. Read Less
Sail Date January 2019
My wife and I chose this cruise line after sailing with Carnival the past five years. The Emerald Princess is a decent ship, however, she is starting to show her age. First things first. Be aware that this Cruise has guests that are ... Read More
My wife and I chose this cruise line after sailing with Carnival the past five years. The Emerald Princess is a decent ship, however, she is starting to show her age. First things first. Be aware that this Cruise has guests that are averaging late 60s to late 70s in age. Therefore, you will see quite a few scooters, wheelchairs, and walkers. One thing that I will say as a positive with this cruise, is that getting on the ship was extremely easy. Our room was E419, which is supposed to be and obstructed view. However, the obstruction was actually minimal. One of the other things that I will mention in more detail is the cabin size. Normally, we get a balcony room. However, this time (because it was our first cruise with Princess) we decided to get a window or ocean view. This actually saved us quite a few dollars, because usually you hear that people are only in their rooms to sleep. This is not always true. After you have been on several of these cruises, sometimes you want to just stay in your room and relax. Now the room. Our room was much smaller than on a similarly equipped Carnival ship. Also about the room. To our right just outside are the lifeboats. The staff decided to paint the underside of the railing, which caused them to use hammers and scrapers, making a ton of noise. The tapping became so annoying that I had to actually go down to guest services and ask them if they could hold off with the tapping until we went ashore. They did not guarantee that the workers would stop, but eventually they did. As we arrived in Honolulu (our first port), we could hear them tapping again but we were leaving the ship anyway. Read Less
Sail Date December 2018
Chose the California departure for a Thanksgiving holiday. We have previously been on Celebrity, Norwegian and Carnival. We had an obstructed view cabin which was well-laid out. We did not find the food, entertainment or service to be ... Read More
Chose the California departure for a Thanksgiving holiday. We have previously been on Celebrity, Norwegian and Carnival. We had an obstructed view cabin which was well-laid out. We did not find the food, entertainment or service to be anywhere close to what we have had on five Norwegian cruises. Key card wouldn't work upon embarkation so one person was stuck for 30 minutes waiting for security. Disembarking this morning was a fiasco - because of the 5 day cruise, persons were expected to carry their own luggage, leave the room by 8 and assemble at various locations at specific times based on deck and cabin number. Nothing seemed to work - waited in line for over an hour - the officer present at the theater could only explain the delay by stating immigration was looking at passports. Dining room food was OKAY but often slow - saw several other diners get up and leave one night. Buffet was just OKAY as well - tables were more available than on other ships - that is about the only positive that comes to mind about the entire Princess experience! Read Less
Sail Date November 2018
The ports were awesome and the dining staff were also great. The room stewards were lazy and only did what they had to. The bed fell on me and I got "sorry". No special treatment on this cruise, no towel animals or anything extra ... Read More
The ports were awesome and the dining staff were also great. The room stewards were lazy and only did what they had to. The bed fell on me and I got "sorry". No special treatment on this cruise, no towel animals or anything extra for sure, just the bare minimum. Food was ok but not a lot of variety. Buffet was small and had most of the same food every night. Dining room staff was great! You would barely get finished with your plate and they were cleaning up after you. Entertainment was poor, not much planned for the sea days. Casino was small with just a few table games and little variety for the slots. Jacuzzi wasn't any warmer than a cool bath. Shopping was fair but nothing to brag about. The ports were excellent though, the highlight of the cruise. Every since tips have been included, service has become horrible. Need to go back to making the staff earn their tips. Read Less
Sail Date September 2018
My friend invited me to travel with her family group to celebrate our birthdays. The Family choose the cruise line, so I was not involved in the decision of a cruise line or ship. Their travel agent only cruises on Princess. This was my ... Read More
My friend invited me to travel with her family group to celebrate our birthdays. The Family choose the cruise line, so I was not involved in the decision of a cruise line or ship. Their travel agent only cruises on Princess. This was my second cruise to the Inner Passage. First was on Celebrity (fabulous!). I was falsely under the impression that Princess is the top of the line in cruising. I was very disappointed by a number of things. Our balcony cabin was kept exceptionally clean by our friendly steward, Edward, but the bathroom shower was unusually small. Our DINING experience was a problem. There were 11 of us and the dining room could not accommodate us at one table (the travel agent managed to get her own group at one large table)and we were separated into two tables in different parts of the dining room. Very disappointing for the grandmas who wanted to spend time with family members. The food was FAIR and generally FLAVORLess (especially the seafood). Our head waiter was very pleasant but extremely harried. Service was rushed and not very personal. Not the attentive, luxury I was expecting. A night at Chili’s not Ruth Chris! ENTERTAINMENT Fair. Two shows had repeat songs from different entertainers and both were somewhat hokey. More geared to an older crowd and I’m 59! I think the CRUISE DIRECTOR was terrible and very annoying. She needs to be replaced with someone with more energy. Ship was very CROWDED and not relaxing. CREW did their job but I encountered several that were rude (especially the bartenders). Captain was alone with the grannys waiting for elevator and didn’t acknowledge them in anyway. Not a hello! The last night of the cruise I felt that they were done with us and they were on to the next group. I’m planning a cruise to Panama Canal with my husband and will probably not book with Princess. Read Less
Sail Date September 2018
Happy 50 % of the time, Disappointed 50 % of the time. Food and customer service average to below average. Share restaurant outstanding. Don't book on the Emerald. We have made this cruise three other times on other ships and were ... Read More
Happy 50 % of the time, Disappointed 50 % of the time. Food and customer service average to below average. Share restaurant outstanding. Don't book on the Emerald. We have made this cruise three other times on other ships and were very happy. The Emerald fails to deliver in almost all areas. A chefs table experience is advertised and this is the second cruise in a row they have failed to have it. Crown Grill had average tasting steak. Not worth the money. Share restaurant was great. Must DO!. Salty Dog Ernesto burger was way undercooked and the meat was very unappealing. Picture of burger looked much better than the burger actually was. Crew members in the shops were more busy stocking shelves and talking amongst themselves than helping customers. Club Class dining had good service, but food was not up to par. In summary, it felt like Princess rounded up all the non-performers in the fleet and put them on the Emerald. Try another ship or cruise line. I am. Read Less
Sail Date August 2018
The journey through the Alaska panhandle was great. The ship experience was only mediocre overall. Problem areas were the Sanctuary, Lotus Pool, arcade room, library, International Café, the naturalist, and the food. I also have minor ... Read More
The journey through the Alaska panhandle was great. The ship experience was only mediocre overall. Problem areas were the Sanctuary, Lotus Pool, arcade room, library, International Café, the naturalist, and the food. I also have minor complaints about the outdoor movie experience and stargazing. The Sanctuary cost $40/day and charged $3 to get drinks delivered, which already have gratuity added. Thus, it was no surprise that it was always empty. It proved to be a wasted use of space on top of the ship. It also doesn’t help that the Sanctuary is located by the ship’s horn, which blasted loudly every couple minutes when it was foggy (presumably as a safety precaution to avoid ship collisions). The Lotus was roped off for 6 of the 7 days. Apparently it was going to be repainted, but that never happened despite decent weather for 5 of the 7 days. It’s a shame, but at least I did enjoy the pool briefly on the first day before we departed when it was open. The arcade room was apparently closed in 2012, but it still appears on the ship’s directory. The space is closed off and needs to be transformed into something useful. I suggest a lounge or recreational area. It’s understandable that video games were prone to breaking, so perhaps foosball or billiard tables could work. Anything is better than an empty closed-off room. The library offered few board games, and a fairly limited selection of books. The chess set had 2 or 3 missing pieces. I recommend keeping extra game pieces on the ship, with a sign in the library notifying passengers how they can obtain those extra pieces if a game is missing any. Extra game pieces should be easy for the ship to afford and store somewhere. The International Café’s sandwiches and desserts needed improvement. I suggest offering a variety of croissants (particularly almond and chocolate) and a few more options for deli meat sandwiches. The naturalist, who spoke for at least an hour, was informative at first but became a nuisance as time continued to drag. I was on a ship that was sending many ounces worth of paper advertisements to every cabin every day. The clear purpose of the cruise is relaxation and recreation, not environmental activism. I support some educational and environmentally active events, but it should not be carried throughout many of the ship’s speakers for an hour. For a talk that long, keep it contained to a section of the ship. If it’s going to be broadcast to the whole ship, keep it to 20 minutes. The dining food was pretty good. But the in-room dining, buffet, and casual food was very lacking. For in-room dining, I want to see muffins and donuts as options for breakfast. I want to see pretzels, chips, and candy as options for the rest of the day. The rice at the buffet needs improvement. Peas and carrots are not great additions. Try a rice pilaf recipe that incorporates oil/butter and onions. The buffet could also use more finger food – pigs in a blanket, mozzarella sticks, and Buffalo wings. The hamburger grill nearby would do well with chicken tenders added to the menu, as well as better portions of sauerkraut with the hot dogs. The outdoor movie experience was a good idea. I appreciated that popcorn bags were offered, even granting that the popcorn wasn’t hot. But the blanket situation was a mess. I was supposed to sign my name to take a red blanket, but no one was there when the movie ended to check that I returned my blanket. Finally, apparently there was a stargazing event. But it was not advertised and didn’t appear on my calendar, so I missed the event. In addition, I am wondering how good the event could’ve been, given there is a lot of light coming off the top of the ship that interferes with a lot of stars. It would be nice if at least a certain section of the top of the ship could be dimmed at night for at least a short time each night to view the stars better. Read Less
Sail Date August 2018
This is my 2nd time on a princess cruise and boy, how things have changed! The Cons: 1.The buffet was terrible! Very small with limited choices. Same food selection every day. The wait service were rude and unfriendly. Good luck ... Read More
This is my 2nd time on a princess cruise and boy, how things have changed! The Cons: 1.The buffet was terrible! Very small with limited choices. Same food selection every day. The wait service were rude and unfriendly. Good luck finding somewhere to sit and eat! 2. The entertainment was really lacking. The "headliner" shows were just plain awful (a magician with simple magic tricks and a story line that made no sense). There was a lot of downtime when there was literally nothing to do. The "game shows" were run and played by staff which made them very boring. Let the passengers play the games!! 3. We found ourselves bored a lot, especially with a 12 year old. 4. The dining rooms food was excellent but wait staff were never smiling or making jokes. If you asked them for something, they acted annoyed. The Pros: 1. There is nothing bad to say about the ports of call. Alaska is so beautiful! 2. Our cabin (mini suite, deck 9) was very spacious and comfortable. No complaints here. Our steward was thorough and pleasant. 3. Excellent food in the dining rooms, outdoor grill, crown grill, and pizza/ice cream bar. 4. Our cruise director, Simone, was very warm, funny and friendly. 5. Our captain took us to see Sawyer glacier, which is a rare occurrence. 6. Plenty of raffles, if you are into that kind of thing. My family won many nice prizes. Overall, I probably would not choose Princess again. My 1st time sailing with them (back in 2005-ish) was pure luxury but this time around, it was very disappointing. I'll stick with NCL or Royal Caribbean next time. Read Less
Sail Date July 2018
Family members encouraged the cruise and we wanted to back to the port city and eventually see Alaska. We visited the departure city for 3.5 days before embarkation and loved Seattle. The process to get on the ship was smooth but getting ... Read More
Family members encouraged the cruise and we wanted to back to the port city and eventually see Alaska. We visited the departure city for 3.5 days before embarkation and loved Seattle. The process to get on the ship was smooth but getting off the ship, we were at the airport almost 4 hours early. The service on the ship was well below average except in the club class dining area. The assistant manager and manager of the spa were extremely rude and disrespectful to my mother in law and myself. We were double charged for our services in the spa. If any one is going to get multiple services at the spa, I would recommend doing your most expensive service last to take advantage of the 10,20,30 promotion (10% of first service, etc.) as this promotion is not advertised online. Cabin (suite) was nice but the ship does not utilize reusing towels, recycling in the rooms, etc. Overall it was clean just outdated. The food was average but the service outside of club class was well below average. Drinks were slow to be delivered and extremely sweet. There are no 'specialty beers' at any dining room. Overall service throughout the entire ship was disappointing. The front desk was unable to help clarify double charges. Last day of the cruise, we spent most of the day going around trying to clear up our bill. Our bill was ultimately more than $700 overstated, $500 from the spa and $200 of gratuities were charged on our bill even though they were prepaid. Wifi was awful. Do not waste your money on this. It was $100 and we didn't get any service in the room and barely any service throughout the ship. After all of the below average service, etc. on the cruise, the excursions and ports were awesome! We did the separate cruise to Tracy Arm Fjord which was worth it. We also did the glass blowing class and photography tour in Skagway. The dog sled camp was also a good excursion in Juneau and the wildlife tour in Ketchikan. Anyone who has time to stop in Skagway, definitely make the stop to Skagway Brewing Co. The Spruce Tip Ale was delicious along with the food! Read Less
Sail Date July 2018
Thought it would be a nice vacation for me and my adult children. Too much time on Sea days. Recommend a one way cruise rather than round trip Seattle. Dining room food was generally good and we had great wait staff.. Evening buffet ... Read More
Thought it would be a nice vacation for me and my adult children. Too much time on Sea days. Recommend a one way cruise rather than round trip Seattle. Dining room food was generally good and we had great wait staff.. Evening buffet (after hours) was weak. Seemed like leftovers. Decor seemed dated including staterooms. Needs USB ports. Entertainment seemed to be geared to older adults and my late 20 - something kids were very bored except for the casino. Embarkation and debarkation were fine and well organized. Ship was kept very clean and staff generally very helpful. Spa services were good but did not like the the attempt to sell products after as generally the services are substantially over land prices. Need to have a greater variety for late evening food. Room service menu very limited buyt rooms service was generally prompt as offered. While some people like the "cheesy" nature of cruise directors, and I understand their job, this ship was a little much. Read Less
Sail Date June 2018
This is the first time we were ever disappointed at a Princess Cruise. Maybe we expected too much from Princess as we have been loyal to them all along. The food and choices at the Horizon Court need to be improved. Meat was often very ... Read More
This is the first time we were ever disappointed at a Princess Cruise. Maybe we expected too much from Princess as we have been loyal to them all along. The food and choices at the Horizon Court need to be improved. Meat was often very hard to chew and the sauces were bland. Towards the end of the cruise, the crew was responsible for handling all food items because of the few cases of Norovirus. This was admirable as the Captain himself reiterated the need for consistent sanitary habits among all the guest. The immediate action of the crew stopped the virus at its tracks. For our own safety, the Captain decided not to cruise along the Fjords due to giant icebergs floating around the ship. We thoroughly agreed with him. The entertainment at the Princess Theater was not at par with the Coral Princess which to us was the best so far within the Princess family. On the positive side, the crew was outstanding in the dining rooms and the stateroom. We will remain loyal to Princess because of this. Read Less
Sail Date May 2018
This was our 25th wedding anniversary & my husband "Bucket-list'. we have sailed on Princess before. I remembered the last time we cruised with Princess I had alot of issues. But for some reason I was thinking that this ... Read More
This was our 25th wedding anniversary & my husband "Bucket-list'. we have sailed on Princess before. I remembered the last time we cruised with Princess I had alot of issues. But for some reason I was thinking that this one will be different.(because of my review I have done before) I choose the Emerald because mainly cause of the price and the time of year we could go. We always go for the mid-balcony, but this time I picked "guaranteed" wont do that again.I need alittle more control on were the rooms are. It was ok, much smaller them what we are used to(I need to figure out how to read an"upgrade")So we landed in Vancouver. What a mess, you felt like you were a herd of cattle. Im glad I did my research before we went to allow enough time to get on the ship, it wasn't what we've gone through before.I was just going to get a Taxi. but my husband wanted the shuttle bus(28 each). But to my surprise, all of our bag were in our cabin when we got in, as we walked into our cabin,we were followed by our cabin steward(which has never happened) so as the week went on. the first day was the best part.the food is just ok.we like to go to the dinning are(cause we eat to much at the buffet) not to much to choose from,same old same old. I wanted "Eggs Benedict" they didn't have it(I was bummed),so done talking about the food, the biggest issue was the activity's on the ship.if you didn't on shore the wasn't nothing to do,unless you like Napkin folding connect four or play card,. then the entertainment ,SAD! they had movie on pool-side. your out-side in Alaska,REALLY! only a few shows (first part of the week) by Wed, nothing in the evening ,one night they had "the Voice of the sea' that was fun,but just one night. they had a REALLy good Comedian, I could of listen to him all week.So they got this new program disembarking. you give them you airline info and they are to ck you in and take your bags for you to the airport, so you don't have to deal with them till you get home , To good to be true. we kept going down to the front desk to see it our tag and our boarding passes were there,nope!that was at 5,they told us to come back at 8, then they told us to come back at 9.nope. now mind you we needed to ck in on our flight.the front desk could or didn't no how to help you. so we felt very nervous. so we called the airlines, they had no idea what we were talking about, so we went ahead and cked in. we get a knock on our door @11;30 with our tickets.our bag have already been taken. I think they need to work on the program alittle better. Read Less
Sail Date May 2018
cruise chosen for the ports of call. embarkation was such a disaster it is difficult to be objective regarding princess cruise line. apparently the coast guard boarded the ship prior to disembarkation, which caused a huge delay in ... Read More
cruise chosen for the ports of call. embarkation was such a disaster it is difficult to be objective regarding princess cruise line. apparently the coast guard boarded the ship prior to disembarkation, which caused a huge delay in embarkation for this cruise. unfortunately the passengers were without information, food, water and any necessary items while waiting to embark. passengers with disabilities were left to fend for themselves. the only information given during the wait was there was a delay. there was no apology or compensation for the disaster of embarkation. the theater is too small to accommodate all the passengers even in 2 seatings. the theater has 750 seats and the ship has over 3000 passengers the ports of call were great. the south pacific was as expected. hot and humid! the french polynesian countries are very expensive. the scenery is beautiful. american samoa was a pleasure. the weather was very cooperative during the cruise. Read Less
Sail Date April 2018
28 day cruise, food was good when first onboard but steatly down hill. From the buffet to main dining to Crown Grill. Most time the food was over cooked in the buffet, way too much food that was in my opinion over spiced, over ... Read More
28 day cruise, food was good when first onboard but steatly down hill. From the buffet to main dining to Crown Grill. Most time the food was over cooked in the buffet, way too much food that was in my opinion over spiced, over cooked....from way too much Curry dishes, lamb, veal, when beef served was at least two days old, beef used for beef stew was from beef ribs served the night before....desserts were either diet type or just plain terrible. I lost 6 lbs on this cruise. Way too many sea days, the last leg was over 8 days, with really no intertainment , there was a few bands but during the whole cruise there was only 4 production shows. also average age on people was approx 80....seems that allot of them should have been in nursing home, needed added attention taking way normal duties. We did have a great bartender on deck 16 and in the Cigar bar. Casino was bare most of the time too...... Read Less
Sail Date March 2018
This was our 18th cruise on Princess. We had a good time, because of the staff and the ports but were disappointed in the food. The food never seems to change - and this time in the dining room, even sitting with 6 - 8 people for dinner ... Read More
This was our 18th cruise on Princess. We had a good time, because of the staff and the ports but were disappointed in the food. The food never seems to change - and this time in the dining room, even sitting with 6 - 8 people for dinner there were never more than 3 pads of butter in the dishes. We were told it was because it looked better - really? The little silver bowl looked sadly empty. You had to ask for more butter. I don't mind them saving money on the butter but at least put 1 pad of butter on the table for each person sitting at the table. Tried all the pay for restaurants and have to admit I hated Curtis Stone. I was excited to try it since he now has a vegetarian menu - Did not like the menu at all. Hubby did enjoy the lamb in the final course. Crown Grill as always is nice for my hubby, but since I am Vegetarian - there is really no special dish for me to order - they just get me a meal from the main dining room, this is really not worth $29 to me. (but I go so Hubby gets his steak). The Salty Dog which was only $12 per person was surprisingly good, actually my favorite of all the pay for restaurants. We hardly ever eat at the buffet so can't really comment on this, we did order breakfast in our cabin on the days we were off on an early excursion, which always came promptly! Kuddos to the staff! Ok, enough complains, had a nice time on this 14 day cruise and loved the itinerary. Our main goal was to sail around Cape Horn - mission accomplished - the weather was nice and there were hardly any waves. We also wanted to see the Falklands, this is a port that really is hard to get to, but we were successful and took the 7 hour Jeep tour - amazing, highly recommend!! The ship was clean and the beds were comfortable. We had Cabin D709, a mini suite, which was great - I even used the bathtub. Balcony was large enough for a little table and two chairs. It was a little to cold to sit out and read most of the days, but we enjoyed getting out and taking pictures of Amelia Glaciers. Went to several shows and found them entertaining - I usually don't even bother but we had friends traveling with us , and they enjoy going to the shows. Only went to the casino 2 times and lost $40. Big spender here!!! Enjoyed a few drinks at Crooners and watched people dance at the little dance floor in the bar. The music seems to be getting louder all the time. The one really bad experience we had was disembarkation - it was really badly planned. We had tickets to get off first thing - however the suitcases came off the ship haphazardly. People were standing around waiting for a long time - and even when the suitcases came down we were not able to take them until the dogs sniffed the luggage. Sometimes I just have to wonder how stupid people really are - packing oranges in the suitcases? Really, suitcases were being searched and it really slowed things down. At this time we have no upcoming cruises planned. We would travel with Princess again mainly because we now have elite status and the perks are great - Free laundry, free minutes for the internet just to mention a few.... Read Less
Sail Date January 2018
Found the food passable but not very memorable. Although there were many choices of places to eat, I was very disappointed with the quality of food in the main dining rooms. The casual eating places were better. You will never go ... Read More
Found the food passable but not very memorable. Although there were many choices of places to eat, I was very disappointed with the quality of food in the main dining rooms. The casual eating places were better. You will never go hungry, as there is food to eat around the clock. Hamburgers and french fries on deck were probably the best of all the food choices. We had 7 people in our party, ranging from 11 months to 71 years old. There were a lot of activities to keep all of us entertained. However, there were no babysitting services for young children. This made it difficult for the parents to have any free time. If you are a smoker, there are very few places designated for this. If your room is at the rear of the ship, you have to walk a country mile to get to a smoking area. Read Less
Sail Date November 2017
Having cruised on Holland America, Celebrity, Royal Caribbean, Regent Seven Seas, and previously on Princess, I have experiences to afford comparisons. We had a mini suite and it was adequate, anything smaller would have been pathetic. Our ... Read More
Having cruised on Holland America, Celebrity, Royal Caribbean, Regent Seven Seas, and previously on Princess, I have experiences to afford comparisons. We had a mini suite and it was adequate, anything smaller would have been pathetic. Our cabin steward was excellent. Soap in the shower was of the pump on the wall type, an example of cost containment. The basins are very small and the counter the one basin is on is very narrow. You are nickeled and dimed to death on this ship. Anything that is "free" is really hard to find. The library is about the size of my bathroom. They have an added level of service called "Cabin Class" or something that we bought. It was promoted as "you get better food." The real advantage was you didn't stand in line in the dining room. The wait staff in the Michelangelo Club Class or Cabin Class whatever dining area were excellent. The Horizon Buffet must have been designed by a 4th grader as the traffic pattern is pathetic. My suggestion is that the owners of this line should checkout other lines to see how a buffet is really done. Personally we really like the Lido Buffet type on the Holland ships. the entertainment is nothing to write home about. There was a comedian that was pretty good. This is a good ship for those that have never cruised and have no idea what makes a great cruise. Shore excursions were good, but the same ones most Alaska ships have available. Forget about any ship heading to Tracy Arm and not Glacier. That is a real bummer. Getting on and off the ship was excellent. If one has only cruised with Princess, it would be difficult to really have a standard for comparison. In my opinion, better than Carnival but below Holland, Celebrity, Regent and Royal Caribbean. The crew was excellent and I have no complaints with them. They did their job with exceptional ability. However the security people when one was entering on leaving the ship were not too hospitable. Read Less
Sail Date July 2017
This was a cruise to take the family on a first time Alaskan trip. My wife and I are long time Princess cruisers and both of us were disappointed in the overall cruise. The dinning room needs to speed up the process. We dinned with ... Read More
This was a cruise to take the family on a first time Alaskan trip. My wife and I are long time Princess cruisers and both of us were disappointed in the overall cruise. The dinning room needs to speed up the process. We dinned with different waiters each night and we don't blame the staff as they were trying very hard to keep up with their tables. However, when you enter the dinning room at 5:30 and it is 7:45 when you receive your last course that is taking a little to long. The food was far below Princess standard. The beef was tough and over seasoned and the fish was bland. Breakfast in the buffet was not much better eggs were cold, biscuits and gravy cold, bacon half raw, coffee weak, fresh fruit not ripe. And it was not just us complaining other tables were making the same comments. Another item, the handle on the balcony door came off the first day, our room steward was notified and he immediately put in a call to have it fixed. It was still broken at the end of the cruise. My wife and I will still cruise with Princess when the itinerary is of interest but we are also looking at other cruise lines with the same itinerary. Read Less
Sail Date June 2017
First time with Princess (the Emerald Princess). Cruised Alaska June 4, 2017. The ship was fine and the food and bars were great, but the entertainment was a bit lacking; focusing too much on passenger participation, like game shows and ... Read More
First time with Princess (the Emerald Princess). Cruised Alaska June 4, 2017. The ship was fine and the food and bars were great, but the entertainment was a bit lacking; focusing too much on passenger participation, like game shows and singing competitions. For the money we pay, there ought to be more performances by paid professionals and less by passenger wannabes. Also, I have a major complaint about the excursion involving scenic cruising of the Tracy Arm Fjord. A small boat transports the passengers from the cruise ship to within a quarter mile or so of the glacier. The trip from the ship to the glacier is a comfortable 10 minutes. However, the cruise ship then leaves for Juneau and - after viewing the glacier for approximately an hour - the small excursion craft transports the passengers all the way to Juneau, which takes in excess of 3 hours. The return trip is excruciating. The transport boat is uncomfortable for such a long return trip. It would have been much more comfortable during the trip to Juneau to have been on the cruise ship. The viewing of the glacier should be shortened to allow for a return to the cruise ship before it leaves for Juneau. Not to mention that the return trip was made all the more unpleasant by the fact that the excursion boat arrived in Juneau 45 minutes late, making it extremely difficult and uncomfortable for people (like me) who had a second excursion planned for that afternoon. A lot of wasted and uncomfortably spent time on the "Cruising Tracy Arm" excursion. In addition, the excursion in Ketchikan that involves walking through the rainforest and ending with an all you can eat crab feast is a bit of a misnomer. Its all you can eat - in the short time provided. Read Less
Sail Date June 2017
The staff was friendly- mini suite was good. The adventures offered through Princess were disappointing. The orca watching we booked through Princess was supposed to be a 3 hour trip. We sailed out to the lighthouse and then circled back ... Read More
The staff was friendly- mini suite was good. The adventures offered through Princess were disappointing. The orca watching we booked through Princess was supposed to be a 3 hour trip. We sailed out to the lighthouse and then circled back to the harbor, took about an hour. Then we spent an hour puttering around the harbor. Should have been sold as a lighthouse and harbor tour....but then again they wouldn't get the high price they charge by calling it an orca excursion. We had better luck with excursions we booked on our own. Too many gimmic sales offered by the staff-they like their add on sales. Also Medical advice on a cruise ship is probably not the most reliable source especially when the "expert" is selling the remedy to all that ails you. No I don't want an upgraded coffee or orthotics for my shoe or wine tasting or .....at least at home I don't have to open the door. Read Less
Sail Date May 2017
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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