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294 Princess Emerald Princess Family Cruise Reviews

This was our first cruise ever and it was so fantastic that we are already looking forward to our next one! We even paid a future cruise deposit while on board. We were totally prepared for our embarkation to be a "hurry up and ... Read More
This was our first cruise ever and it was so fantastic that we are already looking forward to our next one! We even paid a future cruise deposit while on board. We were totally prepared for our embarkation to be a "hurry up and wait" type of operation with long lines and lots of people, but Princess has this down to an art and the whole process was rather quick and totally painless. Our cabin, R228, was not near as small as we had anticipated. I was particularly worried about the size of the shower as someone had pointed out to me how small they are as I'm not a small person but it had more room in it than the one in our camper so it was great. Our steward was terrific, she went out of her way to help us with some items and our appreciation was shown in an additional type we left for her. We had anytime dining and chose to use the Michelangelo dining room as it was MUCH easier to get to than the Botticelli dining room. Food was fantastic as well as the service. We ate breakfast in the Horizon Court Buffet and it was great every morning. We ate lunch in port when we had the opportunity - if not we just chose from the many options available on board and were never disappointed. For our anniversary we did eat in the Crown Grill specialty restaurant and it was just as great as the high end steak houses we have at in at home. Ports all had friendly folk and and was touristy as was expected but we still had a great time hanging out in them talking with people and actually enjoyed just sitting back and relaxing and not rushing around like some trying to get to their excursions. Read Less
Sail Date July 2018
This is my 2nd time on a princess cruise and boy, how things have changed! The Cons: 1.The buffet was terrible! Very small with limited choices. Same food selection every day. The wait service were rude and unfriendly. Good luck ... Read More
This is my 2nd time on a princess cruise and boy, how things have changed! The Cons: 1.The buffet was terrible! Very small with limited choices. Same food selection every day. The wait service were rude and unfriendly. Good luck finding somewhere to sit and eat! 2. The entertainment was really lacking. The "headliner" shows were just plain awful (a magician with simple magic tricks and a story line that made no sense). There was a lot of downtime when there was literally nothing to do. The "game shows" were run and played by staff which made them very boring. Let the passengers play the games!! 3. We found ourselves bored a lot, especially with a 12 year old. 4. The dining rooms food was excellent but wait staff were never smiling or making jokes. If you asked them for something, they acted annoyed. The Pros: 1. There is nothing bad to say about the ports of call. Alaska is so beautiful! 2. Our cabin (mini suite, deck 9) was very spacious and comfortable. No complaints here. Our steward was thorough and pleasant. 3. Excellent food in the dining rooms, outdoor grill, crown grill, and pizza/ice cream bar. 4. Our cruise director, Simone, was very warm, funny and friendly. 5. Our captain took us to see Sawyer glacier, which is a rare occurrence. 6. Plenty of raffles, if you are into that kind of thing. My family won many nice prizes. Overall, I probably would not choose Princess again. My 1st time sailing with them (back in 2005-ish) was pure luxury but this time around, it was very disappointing. I'll stick with NCL or Royal Caribbean next time. Read Less
Sail Date July 2018
Many people love to complain. I can't complain here. Was the cruise perfect? No. What ever is? Was it so much fun and what i hoped for? You bet! First I have to say the best part of the actual time on the ship was the cruise ... Read More
Many people love to complain. I can't complain here. Was the cruise perfect? No. What ever is? Was it so much fun and what i hoped for? You bet! First I have to say the best part of the actual time on the ship was the cruise director, Simone. Stay snazzy! She was so so so much fun! So much energy! So funny! Super cute and bubbly! She worked morning until night and never let you see any ounce of being tired. Jessie, Ruby, et al.....all her staff were fun and amazing! They truly were a ray of sunshine every time I saw them. I also want to commend my stateroom steward, Warlito. The care of time he spent keeping our room so fresh and clean was over the top. Recognized me every time he saw me. All of the bar staff are great, but Rizzy at Crooner's Bar gave customer service at the highest level. I learned customer service from Disney years ago and this is what i use to rate it wherever I go. He made me a special drink that i asked him for. He remembered my name from that first encounter and made it a point to greet me personally every time i saw him the rest of the trip. That felt great! Finally, I'd like to say the staff at the Michelangelo dining room where we ate dinner every night were wonderful. The host recognized us each night. Danced with my niece and nephew. Put a smile on our faces. Our servers and staff were so nice and knew everything about each menu. Made for a wonderful experience. Ok...now let's get on to the boat. The positives, aside from the personal mentions above, were the singers and dancers for the shows in the theater. The comedian, Carlos Oscar, was hilarious! The trivia events and the games such as Yes/No Game Show were very fun. Food was great. Trident Grill burgers, brats, etc was awesome. Movies By The Pool were great. Pizza and Ice Cream counters were great! Overall the events, the food, the ambiance and overall experience was what I hoped for. But there were also some negatives. I thought there were too many events in the Piazza. It's a small space and nowhere near enough seating. People lining the staircases were a nuisance during these times as well. Club Fusion should have just been called Fusion. Certainly wasn't a club. I know a 7 day Alaska cruise caters to an older clientele, but there were plenty of people there that didn't want to go to bed at 11:30 and would have liked that club to be open. Basically everything ended by 11:30. I went to bed earlier on this cruise than i do when i go to work the next day. And the casino.....and it was probably a good thing as i kept my money in my wallet....was boring and dull. Worst thing, by far, about the cruise was getting a soda. Especially in the Horizon or Cafe Caribe seating areas. I just think the process is bad. You have to give your card to someone and tell them what you want. There were times I saw that card and order given to 2 more people after the initial order. Then sometime in the not so near future you got your drink. Really, REALLY poor service. Overall....please focus on the positive things I wrote. I was just trying to nitpick and give some feedback on places where they could do better. The positives outweighed the negatives 95% to 5%. Lastly...and this is just single guy talk. Blonde female manager in the Horizon court area.....super hot. Female hostess in Michelangelo dining room. Hot. Cruise Director staff etc.....super hot. Especially the Cruise Director. Sorry...thanks for indulging me. TAKE THIS CRUISE!!! Read Less
Sail Date July 2018
We were disappointed with Princess Cruises. Our family of 14 ranged from 7 months to 89yrs. The 89 yr old enjoyed herself but the teenagers, young adults and adults were are somewhat bored and disappointed. The shows were terrible and the ... Read More
We were disappointed with Princess Cruises. Our family of 14 ranged from 7 months to 89yrs. The 89 yr old enjoyed herself but the teenagers, young adults and adults were are somewhat bored and disappointed. The shows were terrible and the young adults always left the show. Definitely not the caliber of RCCL’s Broadway shows! There was not much for young adults and teens to do onboard the ship. They were bored. Our dining in the Da Vinci room had slow service while the kids table had faster service. Kids were not impressed with the food. However, the food in the Crown Grill was so much better. Big difference in the lobster quality and steaks. Our waiter never brought a celebration cake we ordered prior to the cruise. The helicopter excursion in Skagway and the Lumberjack Show in Ketchikan were awesome and the staff were friendly and great. However, DO NOT waste your money on the Buchart Gardens excursion in Victoria, BC! Not enough time to see the Gardens and fireworks, our bus driver was rude and threatened to leave passengers behind. It was difficult fighting the fireworks crowd to get back to your bus in the dark and in an unfamiliar area! Not to mention finding your bus in the sea of other buses! We even signed up for the wheelchair accessible excursion, should allow extra time for that also or not offer the fireworks portion of the Gardens! We also purchased the Unlimited Photo Package prior to the cruise to save $50. This was a terrible purchase. Photographers were not always around, even at embarkation we had to ask where they were. They did not stay out at ports for very long and only came around the dining room twice. They were always too busy in the photo gallery to scan my photos to the USB stick so they held it over night. On 3 different occasions, I went back to pick it up and they couldn’t find my photos or the USB stick! Finally got everything the last day, so I thought. I got home and checked the USB stick and it was missing so many photos! I was happy to see what’s still left of the Alaskan Glaciers, but next time I will definitely do whatever I can to sail on RCCL instead of Princess! Read Less
Sail Date July 2018
Family members encouraged the cruise and we wanted to back to the port city and eventually see Alaska. We visited the departure city for 3.5 days before embarkation and loved Seattle. The process to get on the ship was smooth but getting ... Read More
Family members encouraged the cruise and we wanted to back to the port city and eventually see Alaska. We visited the departure city for 3.5 days before embarkation and loved Seattle. The process to get on the ship was smooth but getting off the ship, we were at the airport almost 4 hours early. The service on the ship was well below average except in the club class dining area. The assistant manager and manager of the spa were extremely rude and disrespectful to my mother in law and myself. We were double charged for our services in the spa. If any one is going to get multiple services at the spa, I would recommend doing your most expensive service last to take advantage of the 10,20,30 promotion (10% of first service, etc.) as this promotion is not advertised online. Cabin (suite) was nice but the ship does not utilize reusing towels, recycling in the rooms, etc. Overall it was clean just outdated. The food was average but the service outside of club class was well below average. Drinks were slow to be delivered and extremely sweet. There are no 'specialty beers' at any dining room. Overall service throughout the entire ship was disappointing. The front desk was unable to help clarify double charges. Last day of the cruise, we spent most of the day going around trying to clear up our bill. Our bill was ultimately more than $700 overstated, $500 from the spa and $200 of gratuities were charged on our bill even though they were prepaid. Wifi was awful. Do not waste your money on this. It was $100 and we didn't get any service in the room and barely any service throughout the ship. After all of the below average service, etc. on the cruise, the excursions and ports were awesome! We did the separate cruise to Tracy Arm Fjord which was worth it. We also did the glass blowing class and photography tour in Skagway. The dog sled camp was also a good excursion in Juneau and the wildlife tour in Ketchikan. Anyone who has time to stop in Skagway, definitely make the stop to Skagway Brewing Co. The Spruce Tip Ale was delicious along with the food! Read Less
Sail Date July 2018
The ship was completely sold out, and yet it never felt crowded. Even after just boarding, had an excellent lunch in the dining room that was open instead of going to to Horizon Buffet. We had very good to excellent food in the “any ... Read More
The ship was completely sold out, and yet it never felt crowded. Even after just boarding, had an excellent lunch in the dining room that was open instead of going to to Horizon Buffet. We had very good to excellent food in the “any time” dinning room —never waited in line by simply calling ahead for reservations for our group of four. Best surprise was the “Share” restaurant that has been beautifully built at the back (aft) of the ship—with an adjoining bar. Great views and atmosphere with food recipes created by Chief Curt Stone from Australia! Celebrated my birthday there an then enjoyed jazz at the bar. Our 12th cruise and we weren’t expecting much based on some of the reviews—but the ship is in great shape with usual good Princess service. Had good times at each port—especially the Shrine of St. Theresa in Juneau and the gardens and fireworks in Victoria. only suggestions are to upgrade TV offers in staterooms and improve food in Buffet—breakfast is good. We rented Cars in Juneau and Skagway and got to see more and economically with four people. Great cruise. Read Less
Sail Date July 2018
Chose Emerald Princess as it had room for our large family group to travel to Alaska at the time most were available. We have traveled with Princess several times before, even on the Emerald Princess, & have always been most ... Read More
Chose Emerald Princess as it had room for our large family group to travel to Alaska at the time most were available. We have traveled with Princess several times before, even on the Emerald Princess, & have always been most satisfied. Arrived in Seattle 2 days early before embarking to enjoy the city, which our family did, including the Space Needle & the Market, while residing at Marriott's Springhill Suites, which was also very nice, including their restaurant. Two of our teenage granddaughters purchased gorgeous bouquets of flowers at extremely reasonable prices at Pike's Market & were able to enjoy them throughout the cruise. Attended Mass at the beautiful St. James Cathedral on Saturday evening & then were amazed by the speed & efficiency in the boarding process, which was extremely faster than in the past, even just a year ago. Our travel agent reserved our rooms next to each other, which were lovely, & our super steward opened the balcony doors between the cabins so we were able to enjoy the beautiful views together throughout the cruise. The food was exceptional, some of the best we have ever had on a cruise & our family was delighted. Special attention was given to our 3 year old grandson's meals as well as all the others in our party. Our tables were grouped together but ate with different members of our family each evening. Enjoyed several shows with very talented entertainers & the Alaskan puppies brought on board one afternoon were a big hit. All the service was great & we especially enjoyed walking around Ketchikan as well as a train trip at another port. The ports were colorful & very clean. We were also provided the option of having our bags sent directly to our home destination at the end of our cruise given your itinerary, which was very helpful. The 3 year old asked if he could go again, & there were different age group programs offered for children which he did partake in, but not quite ready to be on his own. Cannot say enough good things about our experiences as we were extremely well cared for and delighted. Read Less
Sail Date July 2018
This was a large family cruise, for some of the family this was their first cruise while we have sailed with Royal Caribbean 4 times and have only positives to say for them. The crew of this ship seemed to us either first time as crew ... Read More
This was a large family cruise, for some of the family this was their first cruise while we have sailed with Royal Caribbean 4 times and have only positives to say for them. The crew of this ship seemed to us either first time as crew members or tired and not wanting to be helpful and just plain rude. We were given pina colada when ordering a margarita, then when we questioned it were given another pina colada, asked for an Alaskan Brewing Company Summer Ale and given something different and told Summer Ale wasn't available yet it was at the bar outside the dining room. We were short a life vest for our cabin that finally appeared after the 4th day. The adults only pool was never filled and when we asked were told it was due to rough seas, a complete lie as it was smooth seas except for the very first night out of port. The other cruise lines had theirs filled and we asked their passengers at port. The last port, Victoria, we came in port on time but at 7 PM while the other cruise ships passed us on the way and arrived earlier, most of the city shuts down at 9 PM so what a waste and truly a beautiful stop to make, I question their reasons for this schedule. Dining room food was poor, the crab legs and lobster tail were so over-cooked it was rubber for example, buffet staff were less than helpful and sometimes short and giving false information (no omelets when yes, they do them but by the time I learned how to order it was the last day). We will never use Princess again and will let it be known to our social media connections, even after a poor review on Princess' website we were never contacted to ask about the poor review left even though I asked to be called. Read Less
Sail Date July 2018
It was a family cruise and we needed to leave July 1st. There were 10 of us in our group. We are elite members and always love cruising with Princess, however the Emerald did not half way meet our expectations. Poor dining and ... Read More
It was a family cruise and we needed to leave July 1st. There were 10 of us in our group. We are elite members and always love cruising with Princess, however the Emerald did not half way meet our expectations. Poor dining and entertainment. Dirty underwear left under our bed and carpet really dirty, also the balcony was dirty. The comic for entertainment was excellent but the "broadway" shows were lacking, and I believe there were only two. The costumes were not very colorful, nothing great or even good. Probably the biggest disappointment was the dining room food. The lobster was small, and tasteless, with no drawn butter offered until the small lobsters were eaten. The cruise was a big disappointment and I felt badly as it was my idea to cruise with Princess. We have another Princess cruise booked and paid for this Nov. or I would cancel. One last thing, the drinks were watered down and the ship seem to be cutting back on everything. Read Less
Sail Date July 2018
Retirement cruise for me and my family. My wife and I had been on this cruise before and enjoyed it. We had no issue and that's why we wanted to take our family this time. Everything went as planned, no issues until we got on ... Read More
Retirement cruise for me and my family. My wife and I had been on this cruise before and enjoyed it. We had no issue and that's why we wanted to take our family this time. Everything went as planned, no issues until we got on board. The TV and the refrigerator in my room did not work and the bathroom sink was clogged. Our room attendant was prompt and called for service. It took 2 and a half days before they replaced the TV. The guy who fixed our sink used a toilet plunger and then dripped all over the sink and floor before he left. I had to ask to have it cleaned up with disinfectant. Meals in the anytime dinning room were as expected, and they had good service. Breakfast in the formal dinning area was very slow and the service was poor (Grumpy, with an attitude). We tried it twice and then went to the buffet after that. The buffet food was as expected but the drink service was poor. Several times throughout the week I had to go find someone for water/tea or just get it myself. The worst of it was yet to come. Trying to get off the ship was a calamity of errors. I have never seen a disembarkation process run so poorly. We have been on several cruises and thought they had this process figured out. We had a helicopter tour and hike on a glacier trip planned through Princess cruises. We were very excited to do such a big excursion. Well, that was until we went to get off the ship. We went down 15 mins early to meet our family to get off the ship. The line had already started so we took our place. Some of our family decided to wait until the line went down because they did not have anything planned. Then it started; we had one crew member start guiding us one way. Another crew member stopped us to go the other way. By then the masses started showing up. We went through the art gallery to the front on the ship. We could see people getting off on the other side. Then another person had us take the line back to where we started and we witness everyone coming off the elevators going into our line in front of us. After 1 hour 10 mins we made it off the ship (not counting getting there 15 mins early), only to find out that we missed our excursion. Our family that waited for the lines to go down got off the ship 30 mins before us!!!!!! It was a nightmare. 4 cruises with princess and 4 with RC. From now on, RC is our selection. Read Less
Sail Date June 2018
I will start with we the fact that this was our first Cruise on Princess, but we have taken 9 on RCL, 2 on NCL, and 2 on Carnival so we did have something to compare it to. Princess will not get a Second chance. We cruise with a group ... Read More
I will start with we the fact that this was our first Cruise on Princess, but we have taken 9 on RCL, 2 on NCL, and 2 on Carnival so we did have something to compare it to. Princess will not get a Second chance. We cruise with a group often so we take turns planning and picking cruise line and itinerary. My wife and I had done Alaska before on NCL and had loved it, we were on the Sun. So this was our turn to pick, we decided to take our kids this time and had booked 2 of the 8 cabins in the group. No one in the group had been on Princess and we had heard great things about Princess in Alaska. So We spent over 7K on an inside and Balcony Cabin. Our friends who often do go with had the Balcony next door, we always open the balconies for a double balcony and had booked together and asked for this. The Group was in his and mine last names. When we got to the ship the Balconies were not opened, it took 3 days and 9 requests to have it done. Princess switched our booking group agent a few times, once we all called and left messages for the old guy which no one returned and finally one dy after an hour on the 800 number I happened to get Robert by coincidence and he tells me I got moved out of Group Booking a month ago and Brenda took over. Brenda who? Then they got our dining messed up had to fix at the boat to get our group together, and even 2 of the cabins weren't even confirmed for the dining time. I was like huh, we booked as a group over 15 months in advance. The ship was dirty, understaffed, and the staff that were there were plainly rude. Walking down the ship when you pas a crew member they look down, or turn away not even addressing or greeting you. There were a few who tried and if you commented they would make faces or utter comments. While waiting for coffee at the expresso bar I actually heard 3 of the female waitstaff making fun of two "Fat Americans and their Starbucks" older ladies who had brought their own insulated cups rather than use the disposable. I complained to the Customer Service Desk and was told sorry , fill out a comment card, which I did and got no response. I put my name, cabin number and email on the comment. I told the Purser I did not want any money returned, any discount, or anything in return but to be acknowledged and to know when people spend almost 100k as a group to go on a cruise they get what they expect. Last few comments as I could go on forever, just remember Never Princess. 1980 called and wants their battered and fried food back. Lets try some healthy options other than a dated salad bar. The food was dated, Bland, and starchy. I want Protein and Veggies... When you have the Moscow Mule on your bar menu and someone with an $70 a day Ultimate Beverage package walks up and orders it, dont argue with them that you cant serve because he will have to charge you for two drinks and you can only get one on your package every so many minutes. Even though you had one earlier from a different bar. I complained and they figured it out but why. Oh, and the drink package includes fountain sodas, Alcoholic drinks, red bull, specialty coffee drinks, but if you order a soda that some bar on the ship only has in cans then its $2 or you can go hunt it on fountain somewhere else. Whats that, RCCL and others include canned soda. I mean you already got my for a Drink package I will never take advantage of unless I stay drunk which I wouldn't. I only got it because it was part of the group booking. That said, the Weather was beautiful, Alaska was gorgeous, We saw beautiful wildlife, bought souvenirs and had good time with friends, so not all lost. We just stayed in a dump. The bed was comfortable, the Excursions were good and fun (we went on a Seaplane, horseback riding, glacier up-close boat ride, Jeep Tour, wildlife excursion. So got around and had an adventure. Our Group has a Mediterranean Cruise and a Transatlantic booked in the future, thankfully both on RCCL otherwise I would be cancelling now and not going. Read Less
Sail Date June 2018
We've been on 13 cruises and this was the worst food experience we've ever had. The food was bad, frequently recycled for several meals. The coffee was cold and awful. The excursions were good--what could be wrong with ... Read More
We've been on 13 cruises and this was the worst food experience we've ever had. The food was bad, frequently recycled for several meals. The coffee was cold and awful. The excursions were good--what could be wrong with Alaska? Comedian Carlos Oscar Singer Nathan Foley and the ship orchestra were all very good. The cruise director was least informative ever--never gave debarkation information for excursions, etc. The room service was bad--slow and cold. There were dirty dishes on the buffet line frequently. Water used to clean the tables was kept in dirty bucket on floor and used over and over. Service at all restaurants was slow and/or nonexistent. The captain made an announcement at 5:30 one morning only to come on shortly after to apologize and say he had the time wrong. Seriously? The train excursion broke down. Missed more than half of the trip. Had to complain to get refund--shouldn't that be automatic? And with apology? We booked thru Princess because we were assured that way we would get full service as promised. This will be our last Princess excursion. What a disappointment. Read Less
Sail Date June 2018
Thought it would be a nice vacation for me and my adult children. Too much time on Sea days. Recommend a one way cruise rather than round trip Seattle. Dining room food was generally good and we had great wait staff.. Evening buffet ... Read More
Thought it would be a nice vacation for me and my adult children. Too much time on Sea days. Recommend a one way cruise rather than round trip Seattle. Dining room food was generally good and we had great wait staff.. Evening buffet (after hours) was weak. Seemed like leftovers. Decor seemed dated including staterooms. Needs USB ports. Entertainment seemed to be geared to older adults and my late 20 - something kids were very bored except for the casino. Embarkation and debarkation were fine and well organized. Ship was kept very clean and staff generally very helpful. Spa services were good but did not like the the attempt to sell products after as generally the services are substantially over land prices. Need to have a greater variety for late evening food. Room service menu very limited buyt rooms service was generally prompt as offered. While some people like the "cheesy" nature of cruise directors, and I understand their job, this ship was a little much. Read Less
Sail Date June 2018
Worst cruise my husband and I ever took. FACT: 1) Spent more time at sea than the itinerary stated. 2) Took over 3 hours to get into our room due to the key card and room door being inoperable. 3) The room was really small, ... Read More
Worst cruise my husband and I ever took. FACT: 1) Spent more time at sea than the itinerary stated. 2) Took over 3 hours to get into our room due to the key card and room door being inoperable. 3) The room was really small, not what was shown in the picture on the website and set up with two twin beds instead of a queen. 3a) The bathroom was small. I’m 5’7 and 185. As I stood in the shower, one arm touched a wall and the other arm touched the shower curtain. 4) The food was horrible. Some items were under cooked, while others were over cooked, very little options on a day to day basis and not pleasing to taste. 5) Trouble with the cruise ship. We happened to be on the side where the repairs were done. 6) Closed laundromat. 7) The majority of the staff was rude and unpleasant. 8) The boat had a urine smell in the pipes that wafted into the air. 9) No diverse onboard activities. 10) Rude to handicapped cruisers. Read Less
Sail Date June 2018
Chose the seattle roundtrip due to price savings vs vancouver or whittier. Flights and seattle extended stay costs post cruise were so high, should have skipped seattle. Also, not the usual Princess guest calibre, a little rougher crowd , ... Read More
Chose the seattle roundtrip due to price savings vs vancouver or whittier. Flights and seattle extended stay costs post cruise were so high, should have skipped seattle. Also, not the usual Princess guest calibre, a little rougher crowd , lots of smokers and very few kids since early June. Ketchikan was the best town of all and the best moment was enjoying room service breakfast on oversized balcony while scenic cruising tracy arm. Coffee on ship was horrible, unlike what we had on carribean in their newer ships. Service was the worst as well. Seems like they put the best crew on the newer ships. Employees very task oriented, few smiles. Saw a great magic show and comedian for kids and adults. Piazza is cramped and noisy compared to regal and sister ship that is newer. Lots of clothes, jewelry and art sales trying to get your money and blocking paths in public areas. Very disappointed with steakhouse which was comped as part of price. Server was horrible and wanted me to sign my voucher and tip b4 meal was over. Poor training. Saw him cleaning tables in buffet the next few days. Juno is nasty. Great whale watching but town is scary after dark. Homeless and drunk locals. Skagway is a pain. Have to grab a shuttle just to get into town. Ketchikan close to ship. Eat crab at annabelles. Worth every penny. Forget crab night option at buffet on ship. U spend $30 each but only get to pick on main dish. Better if eating out at a port. Smokers enjoyed their own juice,water and coffee area each morning up on deck. Hard to breathe trying to walk the ship up top each morning. Pool was actually heated which was nice. Disembarkation was horrible at ports unless early morning. We booked princess excursions and did not evev get to exit b4 others like they do on disney. People freaking out about missing their bus etc. Getting to go to Alaska made up for the subpar experience with Princess. Will stick to newer ships in future. Read Less
Sail Date June 2018
We really enjoyed our cruise to Alaska with Princess. The staff was so friendly and helpful. Our room steward was so nice and friendly. We loved always coming back to our room to a made bed! The entertainment was good too. The ship was ... Read More
We really enjoyed our cruise to Alaska with Princess. The staff was so friendly and helpful. Our room steward was so nice and friendly. We loved always coming back to our room to a made bed! The entertainment was good too. The ship was very clean. Dining was great. We did anytime dinning and we enjoyed having the flexibility to dine when we wanted to. Their specialty restaurants were great too. We were amazed of how many food options and choices we had on the ship. They had a lot of selections for off shore excursions. We mainly just walked around the towns that we got off at. The views on the ship were amazing! If you do an Alaskan cruise you'll want to dress in layers. Our embarkation and disembarkation were very smooth. I was very impressed. Customs coming back from the cruise was so quick! I would definitely take another cruise with them. Read Less
Sail Date June 2018
We chose this cruise because of the itinerary. It turned into a learning experience for us as we will do WAY more research for any future cruises. It will also be our LAST Princess cruise. Princess sold our cabin as accommodating 4 ... Read More
We chose this cruise because of the itinerary. It turned into a learning experience for us as we will do WAY more research for any future cruises. It will also be our LAST Princess cruise. Princess sold our cabin as accommodating 4 people....it did not! They had a cot sitting in the room that blocked the balcony. The cot (which our room steward said wasn't even the normal cot) didn't even fit as the curtains were a foot into the cot. The ladder for the one bunk didn't fit properly causing another safety issue. Guest Services was 100% inept in dealing with this situation. In fact, I was told "you win some and you lose some" when asking for this problem to be addressed. I definitely "lost some" when paying $6,000 for this cruise. The ship is very dated as well. The only updated part of the ship was the common bathrooms. The buffet was the worst that we have seen on any cruise ship. It's tiny, few selections, and very average food at best. The food in the dining room was better but not up to the Princess standards that we expected. Our waitstaff at dinner was great and seemed to be the two happiest employees on the ship. I will agree with another reviewer, the cruise director was nice but needed more enthusiasm. We rarely saw him or heard from him. We loved the naturalist, Shelley Gill. She was the highlight of the cruise. The ports were great and we even sailed up the north arm of the Tracy Arm Fjord (which apparently is incredibly rare). We lucked out with good weather with the port days. My son contracted norovirus and had to be quarantined to the room. It was a total mess. The previous sailing had an outbreak so our sailing had lots of restrictions. Obviously, norovirus was still active on our sailing. We had hoped to stay healthy but my son was so sick the last day. Guest Services was again inept in dealing with our questions about debarkation. Alaska didn't disappoint. We saw lots of whales, wildlife, beautiful scenery, and the fjord trip was amazing. The ship was a big disappointment and Princess was a huge disappointment. Read Less
Sail Date June 2018
We took our family of 11 to Alaska for a family vacation. We booked on the Emerald Princess. All interior cabins on the Aloha, 12th deck.. We (two of us) booked balcony cabins the last time we went and due to being in Alaska the temps ... Read More
We took our family of 11 to Alaska for a family vacation. We booked on the Emerald Princess. All interior cabins on the Aloha, 12th deck.. We (two of us) booked balcony cabins the last time we went and due to being in Alaska the temps were too low to spend any time on the balcony. So other than looking outside to see what the weather was like it was wasted money, for us. We spent most all of our time up on deck, and had a panoramic view from there. So decided since we were paying and didn't see a need for the balcony cabins we booked interiors. The interior cabins are within about 10 or so sq ft of Carnivals larger ships. Not huge but very sufficient. The shower did seem to be a little smaller than some of the other ships we have been on. It met our needs completely. We scheduled early dining for our group of 11 and had excellent service from our waiter and jr. waiter. Saravan and Floyd made sure we had all we needed and more. Great service. I know I have read reviews about the food on different cruise lines and I really don't know some of these people eat, but the worse food I have had on our 20+ cruises has been great. This cruise was no exception. I am a beef, pork and chicken eater and do not eat fish. I do like shrimp. Every evening I ordered the shrimp cocktail, a salad and either beef, pork or chicken of some type. They have an "everyday menu" that has some "standbys" is wanted. The desserts were all fantastic. We typically went to the theater shows after dinner and none, at least for us, were disappointments. Some were a bit better than others, but they all had parts that interested all of the ones from our group, that went. Our cabin steward, Louis, was excellent as well. Always made sure the cabin was maintained, was alwasy available to take care of any needs we might have. The other 4 cabins, all close to ours, though some with a different cabin attendant, said they liked their service as well. Kind of wish we could get service like that at home. But reality does come back when the plane touches down in your home town. The casino is nice, has a wide variety of slots, a good selection of table games. I don't play slots on ships, but the tables were fun and though I didn't win, I didn't loose a lot. We were able to go into Tracy Arm Fjord further than this ship has ever been and per the captain as far as any large ship has ever been. We went up to the Sawyer Glacier. We had two seniors (Grandparents), our 2 daughters, son in laws and 4 grandkids and 1 boyfriend. We, the Grandparents have been to Alaska before, about 10 years ago. We wanted to go with the kids and grand's, so we could all experience it together. We did not take any excursions in Juneau or Ketchikan. The towns have several excursions that are within walking distance if you want too, but we just walked around to see what we could, and stopped in a brewery or bar or souvenir shop.. Our kids took several ship excursions. Fishing, catamaran into the Fjord, zip lines, Seaplane excursion. They all had great reviews about everything they did. When we were in Skagway the last time we booked, privately, the White Pass railroad tour, in Skagway, and decided to take a similar tour, but wanted a little more flexibility. We called the same company Chilkoot Charters and they could not do what we wanted but gave us another tour operator, Midnight Sun Excursions. Great owner/operator and great excursion, for a great price. With having so many people it worked out very well. We went into the Yukon territory, up to Emerald Lake, a bit past Carcross. Beautiful scenery and we were lucky and able to see 2 black bears, one about 75 - 100 yards away and the other about 10 yards away. Saw a number of mountain sheep, a school of salmon in one of the streams. It is still a little early for salmon. The trip was really great and all we saw was fun and exciting. Read Less
Sail Date June 2018
Recommended by a family member. The inside passage was beautiful and the weather was perfect for viewing the rugged, wild coast of British Columbia and Alaska. Menu was extremely limited in the formal dining room. The wait staff was very ... Read More
Recommended by a family member. The inside passage was beautiful and the weather was perfect for viewing the rugged, wild coast of British Columbia and Alaska. Menu was extremely limited in the formal dining room. The wait staff was very efficient and patient, but I felt rushed as they made preparation for the 2nd seating. Staff to passenger communication was problematic. Passengers would have to know who to see about specific issues since most of the crew were focused on their job, they did not seem knowledgeable of the big picture and frequently could not give correct answers to inquiries. The ship officers were not much better. The Captain's voice from the navigation bridge was the exception. He was an excellent communicator. The valet service for baggage at port of disembarkation was excellent. However, timely and correct information about the protocol left a lot to be desired. The paper forms and instructions for that terrific service had 3 contradictions that were not easy to resolve at the front desk. At 2 AM I still had bags in my room with no baggage tags. Disembark was easy and, due to several flight delays booked through Princess CL, we had time for a city tour after arrival in Seattle. Our flight to the East Coast did not leave until 11 PM. The tour guide was outstanding. Read Less
Sail Date May 2018
This is the first time we were ever disappointed at a Princess Cruise. Maybe we expected too much from Princess as we have been loyal to them all along. The food and choices at the Horizon Court need to be improved. Meat was often very ... Read More
This is the first time we were ever disappointed at a Princess Cruise. Maybe we expected too much from Princess as we have been loyal to them all along. The food and choices at the Horizon Court need to be improved. Meat was often very hard to chew and the sauces were bland. Towards the end of the cruise, the crew was responsible for handling all food items because of the few cases of Norovirus. This was admirable as the Captain himself reiterated the need for consistent sanitary habits among all the guest. The immediate action of the crew stopped the virus at its tracks. For our own safety, the Captain decided not to cruise along the Fjords due to giant icebergs floating around the ship. We thoroughly agreed with him. The entertainment at the Princess Theater was not at par with the Coral Princess which to us was the best so far within the Princess family. On the positive side, the crew was outstanding in the dining rooms and the stateroom. We will remain loyal to Princess because of this. Read Less
Sail Date May 2018
Cruised with Princess twice before and had a great experience again this time. Professional, Solid service each time. Cabin was cleaned well each day and had kind, service each mealtime with really good variety and quality of food. ... Read More
Cruised with Princess twice before and had a great experience again this time. Professional, Solid service each time. Cabin was cleaned well each day and had kind, service each mealtime with really good variety and quality of food. Entertainment was good and the excursions were top notch for the money. I'm just sad I lost so much at the casino. They allowed us to upgrade to a balcony cabin for a modest fee of $300, so that was nice to have the extra room. The Lotus spa is overpriced but hey, you expect that on a cruise. I doubt the Lotus spa will see me again after some less that great, better-than-you attitudes. All-in-all, it was a nice cruise that I've come to expect from Princess. They even put a halt to a norovirus outbreak that was threatening, by implementing some strict food handling protocols. I'd appreciate some better rewards for being loyal to Princess, but maybe next time. The position of the TV in the room was not great either. Read Less
Sail Date May 2018
We planned a once in a lifetime Alaskan vacation, the whole family. We found the food to be subpar, either bland or over spicy. Most meals at the buffet were either heavily influenced by Asian or India food. Wait staff at the buffet ... Read More
We planned a once in a lifetime Alaskan vacation, the whole family. We found the food to be subpar, either bland or over spicy. Most meals at the buffet were either heavily influenced by Asian or India food. Wait staff at the buffet seemed miserable and looked at us as an inconvenience for being there. Very strict alcohol policy even with the purchase of the premium beverage package. They would not serve a bottle of water with an alcoholic drinks, you had to wait 5 minutes to get a bottle of water. The drinks very much seemed like the alcohol was watered down. The evening entertainment was dancing shows, one show, ok but every night got old fast. Entertainment during day never started on time and threw the whole days schedule off. Nothing memorable except a smaller bank account. You will be bombarded with shopping fliers & photo packages, seems like they want to suck every last dollar out of you Read Less
Sail Date May 2018
Emerald Princess cabin B614. We LOVED ALASKA. We take an Annual trip with siblings and spouses where 7 of the 9 of us have never been to Alaska. We are active seniors. We chose Princess because of their offers: No gratuity, on board ... Read More
Emerald Princess cabin B614. We LOVED ALASKA. We take an Annual trip with siblings and spouses where 7 of the 9 of us have never been to Alaska. We are active seniors. We chose Princess because of their offers: No gratuity, on board credit, casino credit, cabin upgrade (which we did not get). We were disappointed with the entertainment, a boring magician with old tricks, their broadway type musical were ok. Steve Moris was their comic/musician which was the only highlight in their entertainment. They had some craft times which were ok, I would skip the origami one. Their wake up show was informative. Alexander is nice and funny but your Cruise Director needs to have more enthusiasm and smile more often. The food in the dining room is ok, their one lobster night is now a very small lobster tail. BUT, don't dwell on the small negative things or it can ruin a vacation. All 9 of us enjoyed our time together with some great excursion, especially the train in Skagway. Embarkation and Disembarkation went fast. Just make sure you get a knowledgeable passenger service rep if you use the free Seattle Port Valet. Read Less
Sail Date May 2018
My husband and I booked this cruise as we've always wanted to tour Alaska via a cruise ship someday. Additionally, we chose to share the experience with our son and his fiance--was SO much fun with them along! :) It really ... Read More
My husband and I booked this cruise as we've always wanted to tour Alaska via a cruise ship someday. Additionally, we chose to share the experience with our son and his fiance--was SO much fun with them along! :) It really benefited us financially as we received some hefty military discounts (husband is retired military (Air Force), son is in the Marines, and his fiance is active duty Air Force and attends the Air Force Academy). Plus, Princess was having an awesome anniversary special of their own, so we received even more perks--mega onboard credits as well as a complimentary meal for all of us at a specialty restaurant. The cruise did not disappoint. It was AWESOME--no words! :) The staff, cabin, dining, entertainment, activities, service, ports, and shore excursions were equally awesome. We SO enjoyed the pristine, scenic Alaskan frontier! The Princess excursions were particularly insightful as well as worthwhile--we had enhanced peace of mind knowing that there was a guaranteed, timely return back to the ship following the excursions. :) The embarkation and disembarkation procedures both went without a hitch--they were VERY prompt, speedy, well organized, and efficient. We're looking forward to repeating the experience someday. As Princess promises, we came back new--and improved. :) Read Less
Sail Date May 2018
Food was horrible! Staff was not happy or friendly. Atmosphere was very ugly. No one I spoke to on the cruise was having a good time. Daily entertainment was very limited! Kids program was not fun for my 12 year old who is almost 13. ... Read More
Food was horrible! Staff was not happy or friendly. Atmosphere was very ugly. No one I spoke to on the cruise was having a good time. Daily entertainment was very limited! Kids program was not fun for my 12 year old who is almost 13. Everything was geared toward little kids in his group so he never went to class because they didn’t make it fun and made my preteen feel like a little kid. He wanted to hang out in the 13+ but they would not let him even though he is 13 next month. It was at least 30 min to get seated for dinner and food took forever. When the food came it was old and gross. Selection was not great either. The buffet had old food And again not a big selection. Overall this is the worst cruise I have ever been on and will not be back in Princess! Read Less
Sail Date May 2018
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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