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1 Helpful Vote
Sail Date: September 2019
My sisters and I chose this cruise because of the itinerary and length of time to enjoy together. The ship was amazing and staff were incredibly kind and personable. We loved the entertainment, especially Kory Simon the piano man and the ... Read More
My sisters and I chose this cruise because of the itinerary and length of time to enjoy together. The ship was amazing and staff were incredibly kind and personable. We loved the entertainment, especially Kory Simon the piano man and the shows. Meals were sensational and a speciality meal in the Crown Grill surpasses our expectations. The scenery of the countries we visited and history of Europe is fascinating. 21 days flew as we enjoyed every aspect of the ship, the staff and fellow passengers. The international cafe was a hotspot after excursions for a relaxing drink and snack before our formal dining room experience and we also could tan in the afternoon high tea at three if we chose high was so nicely served. The crowd control was very well dealt with by offering so many different venues throughout the ship as well which made it feel very comfortable. I loved every minute of the 21 days and my next trip will be longer- again with Princess Cruises! Kudos to Princess! Read Less
Sail Date: August 2019
My friends and I were looking for a Mediterranean cruise but late to book so many were already sold out. I thought Princess was rated similar to RCCL and Celebrity ...oops, I was so wrong. If the was one Improvement I'd. ... Read More
My friends and I were looking for a Mediterranean cruise but late to book so many were already sold out. I thought Princess was rated similar to RCCL and Celebrity ...oops, I was so wrong. If the was one Improvement I'd. Suggest, it would be to stop nickel and diming people with stupid drink packages!!! How ridiculous to offer a water and coke package which only serviced INSIDE or Outside your cabins. It was, like much of the programs...petty. nightly entertainment limited to early only crowds. After 9pm, there's few options. The best experience was in the spa where I got 2 treatments that were e excellent. I did pass on the $60.00 manicure tho. Placing an automatic 15% gratuity was insulting. Lastly, as most cruises, the food is bountiful however what's the purpose of having different dining rooms if you're serving the same menu in each? Where was the variety? Even the 2 additional restaurants you had to pay additional for had pretty much the same menu as the others. Simply unimaginative and a basic 3 1/2 star cruise line. A touch above costa and same as NCL. And don't waste 2 days at sea just to get cheap fuel in Gilbralter ! Read Less
4 Helpful Votes
Sail Date: August 2019
The ship was an average ship, Some of the employees needed more training and experience, service was average, food quality was average. Need lots of improvement in food service and quality of service. The front desk employees, either they ... Read More
The ship was an average ship, Some of the employees needed more training and experience, service was average, food quality was average. Need lots of improvement in food service and quality of service. The front desk employees, either they were not knowledgeable or not feeling to assist or they were tired. At least the one who was helping us. Food was average quality, we return our food back in the dining room because it was not cooked and or was not prepared right. Our waiter in dining room was a very nice guy. Fitness center was clean but they were permitting kids in the center, kids were all over on the equipment creating a danger first to them and others. The cruise company leave the responsibility on the parents. Entertainments were not as interesting as it should be at least to our test. Maybe some customers that have not seen other cruise ships was satisfactory. Read Less
2 Helpful Votes
Sail Date: July 2019
We chose this cruise because of the ports of call and our Parents, who went with us, are Platinum members on Princess. The check in was the quickest we have experienced in comparison to Royal Caribbean. The Food choices each day in the ... Read More
We chose this cruise because of the ports of call and our Parents, who went with us, are Platinum members on Princess. The check in was the quickest we have experienced in comparison to Royal Caribbean. The Food choices each day in the restaurants were excellent and very appealing to look at. PROS: Check in process was efficient and quick The itinery was great. Ports of call were gorgeous and perfectly fit our bucket list. Staff was very friendly and professional. This was especially true with stateroom Stewards and casino hosts. Bar staff was quick and friendly. We booked interior rooms because we didn't plan on staying inside. Were very surprised with how spacious the rooms were and the bedding was so comfortable!! CONS: Entertainment was very poor and catered to over 70 crowd. No variety each night. Food in Dining rooms were great but Buffet selection and taste was poor. Part of our excursion was canceled to rough seas(Amalfi Coast and Pompei) They took us to Sarrento by bus and dropped us off at the square for 1 hour. Poor substitute for a boat cruise down the Amalfi Coast. Princess credited us $40 for the change in itinary. Eve though I appreciate the thought, I think this was highway robbery when you consider the substitution. I felt that Princess Excurtions did not credit us the appropriate amount for the shortfall. How can you compare the experience and price to being dumped at the city square to sit in the hot sun for an hour. I would have preferred to return to the ship and use the credit on another excursion. This left a poor taste in our overall impression of the cruise. They lost one star for this experience. Read Less
3 Helpful Votes
Sail Date: July 2019
Excursions too rushed and actually didn't see anything properly and definitely did not have the experience expected. Summary - 'Been there seen that' - Not 'Been there and done that'. Embarkation and ... Read More
Excursions too rushed and actually didn't see anything properly and definitely did not have the experience expected. Summary - 'Been there seen that' - Not 'Been there and done that'. Embarkation and disembarking were very well organised and efficient. Cleanliness was high and service from our steward was excellent. No issue service wise. Food was basically the same form day to day will minimal variations - food was ok of you love great if you love salt. Would have preferred to have more local foods from each destination we went to. Couldn't get into the restaurant we wanted even when booking a day on advance. Was my first cruise so wasn't sure what to expect - but definitely felt underwhelmed. My 2 teenage daughters did enjoy it but even their excitement was starting to dull toward the end. Everything seemed to have an additional charge when I expected most things to be included. Overall pretty poor value - rather do hotels and stay for a few days at each location that this overrated hop on hop off bus. Read Less
3 Helpful Votes
Sail Date: July 2019
We are a family of 6 - 3 generations consisting of 80 year olds x 2, late 40’s x2 and 2 children 8 and 12. The booking experience was not great with the dining time being changed from 6.30pm to 5.00pm without our knowledge and the on ... Read More
We are a family of 6 - 3 generations consisting of 80 year olds x 2, late 40’s x2 and 2 children 8 and 12. The booking experience was not great with the dining time being changed from 6.30pm to 5.00pm without our knowledge and the on board packages being altered on the day we were booking them. However, we were determined to enjoy the holiday and we did. The ship in our opinion is very good, with majority of the staff being friendly. We did find the muster station drill a little bit cringeworthy and reminded us very much of Disney, and not in a good way. The food in traditional dining was okay, but if it was not for the staff, we would say the experience was not great. The buffet during the day we found to be good, clean and efficient. The cabins were kept very clean and we liked the fact we could have the balcony dividers open allowing for an open area for our family, which worked very well. My father was 80 during the cruise and we booked to go to the Steakhouse. Big mistake - wines were out of stock, poor service and food, and the whole atmosphere was not what we expected. Diners were there at 930pm wearing pool attire and sun hats, whilst we had dressed formally. Entertainment was good, pool areas were good, bar service was good. We had prebooked the soda package but not convinced we were not always charged for soft drinks as they do not give you receipts. The demo with the chef and maitre d’ was very good and funny. The tender at Kotor was a shambles with us having to wait for over an hour to get off. Had we known the length of time, we would have arrived earlier. On the return, they had run out of drinks and cloths despite standing out on quayside in the heat and they knew how many people were still not on board - they seemed ill prepared. On the morning of disembarkation, why are most lifts not working? They all were reserved which is crazy when you have elderly relatives. We did not do any ship excursions as learnt our lesson on previous occasions - always book your own! Our cabins were right by the laundry - noise was not an issue at all. Perfectly happy with cabins. We all enjoyed the cruise itinerary and particular pleasures were Pompeii, Mykonos, Chania and Athens. A good, family holiday and felt safe and happy at all times. Would I go with Princess again - possibly but not overwhelmed and would think twice. Read Less
6 Helpful Votes
Sail Date: June 2019
We chose this cruise as we had a large party and it was basically the one that suited all. That said there was some thought that there may have been better cruise available - that was proved incorrect as we all loved it. The ... Read More
We chose this cruise as we had a large party and it was basically the one that suited all. That said there was some thought that there may have been better cruise available - that was proved incorrect as we all loved it. The embarkation process was seamless and very fast. Baggage assistants on the wharf helped the process and our luggage was in our room when we opened the door. The condition of the ship at present is very good with no real sign anywhere of wear and tear. Common areas are very nice and well maintained. The stateroom was above our exceptions in size and condition. The itinerary from Barcelona to Athens was very impressive and some notable surprises for us in Gibraltar and Kotor. We all agreed that what we saw of Marseilles made it our least favourite port. Stateroom steward was perfect....there when you needed him otherwise rarely saw him. he kept the room spotless. Meals were spot-on. Be aware that if you are doing a 14 or 21 day Med cruise that your menu will basically repeat every 7 days. Shore tours were very good and ran smoothly. Read Less
Sail Date: June 2019
We have travelled on Princess before and hold Elite status so are very familiar with the standard of service etc. Although it has been 8 years since we last cruised with Princess partly circumstances and partly better ports and itineraries ... Read More
We have travelled on Princess before and hold Elite status so are very familiar with the standard of service etc. Although it has been 8 years since we last cruised with Princess partly circumstances and partly better ports and itineraries from other cruise lines. Their overall standard has certainly slipped in this time I have seen reviews from other cruisers with an opinion very similar to some of our . The ridiculous charging for bus transfers to get you from the port if you hadn't booked one of their excursions. EXCURSIONS were well over priced More so than in the past. Internet was very highly over priced and ate up your package very quickly as they were slow in loading, however we did discover that some PC were always being occupied because they were fast operating ENTERTAINMENT was certainly not up to a high standard on a 14 day cruise to have the same entertainers performing the same acts or songs repeated in the same order was very disappointing they need to take a look at what the opposition cruiselines are doing give me Royal Caribbean Cruiseline entertainment any day it is far superior. Princess nedd to be changing entertainers not using the same ones throughout a 14 day and 21 day cruise. The Sounds band was excellent, but too loud especially in open areas. FOOD The buffet with the idea of having cutlery on the tables and the food had a great variety I wish I could say the same about the main dinning rooms who had a repeated menu every seven days. Part of enjoying a cruising is the main dinning rooms variety and the Captains Welcome and farewell dinners of which have gone it is just like a normal night no lobster tails just a normal menu with the Bomb Alaska offered as a dessert is the only thing still offered on the last night. We shared a table by accident with an American couple accident several times and they had been on a long cruise on the same ship in February and said there was none of this repeat entertainment and menu every 7 days they were discussed. If it was a cruise over 18 - 21 days I would expect the menu to repeat. FORMAL NIGHTS We got information with our cruise papers there would be 3 formal nights on a 14 night cruise but when we got on board we discovered there were 4 formal night which is ridiculous considering cruising is now taking the more casual approach to what it use to do years ago. It appears they are cutting costs and not keeping up what use to be their good standard which is a shame as it doesn't exactly give first time cruisers a good impression and does leave you thinking what will my next cruise with them be like or do we have to do a short 7 day cruise which we don't like to avoid repeats Read Less
8 Helpful Votes
Sail Date: June 2019
On the whole this was a fantastic cruise. Gibraltar, Marseille, Genova, and even Pisa (once you manage to leave the port of Livorno) were all fantastic. I can highly recommend the itinerary. Buffet areas were busy but we always managed ... Read More
On the whole this was a fantastic cruise. Gibraltar, Marseille, Genova, and even Pisa (once you manage to leave the port of Livorno) were all fantastic. I can highly recommend the itinerary. Buffet areas were busy but we always managed to find a table for the four of us. Food was good, generally no complaints, although they were running out of basics like honey and muesli by day 5 and the watermelon were past their ‘use by date’ by then. Waiting staff were great, all of them although I could hear a rather heated work discussion from the ‘kitchen’ area which was a bit awkward. We embarked straight after our flight in Barcelona at 2 p.m. planning to head out to the city afterwards. This plan fell through because we were told we had to attend the safety demonstration at 5 p.m. with all the usual threats about not attending. They didn’t tell us there would be a second safety demo at night, which would have suited our plans much better. So we missed out on Barcelona. Gibraltar was perfect as a cruise port. The town entrance is a 15 minute walk from the pier. Another 15 minutes walk to the cable car. Took a shared taxi (as advertised everywhere on bill boards everywhere for 35 euros) up the mountain due to long cues for the cable car. The driver/guide was fine but spoke in as few words as possible. The monkeys/apes/macaques/whatever they are were present. The caves worth a short visit and the view stunning. Sailing away from Gibraltar is a sight worth seeing. I did not expect much from Marseille but the city proved us wrong. Finding your way through typical French streets leading to the steps all the way up the steps to the Notre Dame de la Garde Cathedral was one of the highlights of the cruise for us. Took a City bus tour in Genova, but you can see the same sights by foot if just head out from the cruise terminal to the aquarium and then enter the inner city. You can enter the city straight from the terminal but the area looked a bit ‘rough’ at first sight. I could be wrong. I loved walking through the narrow streets and alleys of Genova and the aquarium is one of the best I’ve seen with an impressive dolphin tank. Make sure to take a picture from the ship of the city just before sunset. The light is stunning. Now onto Livorno. The shabby port of Livorno left us with a very sour taste and we will avoid this port in the future. Why? Because you have to pay to get off the ship. Even though the town centre is less than a mile away, passengers still have to pay five euros per person for a shuttle bus. I get it, the harbor area doesn't lend itself to pedestrians, but at least offer the shuttle service for free (like in Marseille and many other ports). It's a matter of principle. But what really ruined this day for us is how we and others were treated by the shuttle staff: -As is my custom on almost any cruise destination, I like to start the day with a morning run through town as soon as the ship is docked. It's a great way to get a feel of the town while the wife and kids are still asleep. At least that was the plan till a local member of staff rudely blocked my exit from the terminal: you cannot exit the terminal by yourself, you have to pay for a shuttle. So far for my morning run. -Due to a small miscommunication both my wife and I ended up buying those shuttle tickets for the family.Totally our fault and we spotted the mistake immediately. But guess what, the shuttle service flatly refused to reimburse the two surplus tickets. We were the ONLY passengers in the terminal, the tickets were bought less than a minute ago form the same employee, so it was obvious we did not use the tickets. But nope, they flatly refused to take the tickets back. -We rented an extravagantly overpriced car from Avis. There were 3 ships in town, so yeah, I get it, the price goes up. But at least clean the diesel fuel spill that covered most of the rear passenger door and booth. Driving is fine if you are used to Southern European roads or confident enough behind the wheel. -Pisa was fine. The tower is there. It leans. We took the same cliché pictures as every other tourist and went back to the port, returned the rental car, and waited, waited, waited, 10, 20 30, 40+ minutes for the paid shuttle to arrive. In the sun. At least five other shuttles passed us by, just not the very specific one for our ship. Our ship which was just a stones throw away.. -Oh and a fellow shuttle passenger got shouted at for not presenting his ticket on the spot. I'll end my rant here. We had six fantastic days during this cruise. Just not in Livorno. If you buy an official tour then you will probably be just fine. But if you like to do your own thing like us, then you know now what to expect. Read Less
1 Helpful Vote
Sail Date: March 2019
An overnight at the San Pedro Double Tree made embarkation a breeze. We were onboard less than an hour after leaving on the hotel shuttle. The ship was beautiful and far exceeded my expectations as I was aware she was headed to dry ... Read More
An overnight at the San Pedro Double Tree made embarkation a breeze. We were onboard less than an hour after leaving on the hotel shuttle. The ship was beautiful and far exceeded my expectations as I was aware she was headed to dry dock after our cruise. Nothing in the public areas looked tired as I’ve seen on other lines that were headed to refurbishment. The food was hit or miss. Our first Dinner at Share was terrrific and encouraged us to book a second. If the food on the second night had been the first we would have not gone again. Polling of various dining companions netted about a 50/50 split on favoribility. Salty Dog was the same. We had ATD and never had much of a wait though we were happy to share. I did see people waiting who were only interested in a private table. Main Dining room food was pretty good with some real misses. Twice I ordered scallops that were seriously gritty. Food seeemed to start strong and trail off to the seemingly typical odd final night. This trip offered Sweatbreads and two mussel dishes on the last night. If you don’t eat either, makes for limited choices. The chef’s table was the best we’ve had on Princess. The experience blew us away - the creativity and the wow factor were both present and delivered an amazing meal. The shore excursions were pleasant. I didn’t find anything that knocked my socks off. During dinner after Hilo I discovered there were tours that would have been a better fit but the passengers describing them were very clear that the descriptions had not come close to matching the tour tour experience. One gentleman even went to tour services to ask they change the description to match so he would know what to expect! The casino was very friendly and paid well early in the trip. We saw several large slot payouts and talked to other big winners. We were able to play on the same cash we started with and casino money most of the trip. The last 3 days the slots tightened noticeably and the staff became appetjetic - it was nearly impossible to get a drink. The did seem to be an issue with crew hygiene as the voyage Dre to a close. There was one guy (I’ll withhold his name) that had body odor so bad it literally made you gag and it left a trail behind him. Needless to say we started limiting activities in that particular lounge. The teen program was very uneven and much was tolerated that surprised me. My child came home talking about kids vaping, swearing, openly discussing sexuality, etc. I get they are teens but somehow I was expecting a bit of positive direction to activities. There was even a physical assault (acknowledged by staff) that did not result in removal from the program for the aggressor. I do think that the environment should at least be safe. Based on this cruise we are looking forward to our next, but still will not hesitate to book on anothe line if we get the right deal. Princess has still not captured my complete loyalty. Read Less
Sail Date: March 2019
Had a great time & ready to go on another Princess Cruise. The only cruise line we have been on. We will book another cruise to Hawaii in the future. We needed more time in Hawaii to see more that we missed. The entertainment, staff, ... Read More
Had a great time & ready to go on another Princess Cruise. The only cruise line we have been on. We will book another cruise to Hawaii in the future. We needed more time in Hawaii to see more that we missed. The entertainment, staff, & rooms on Princess are the best so far. Everything from getting on embarkation to disembarkation is so organized. It’s truly an amazing experience to cruise. We will be on more in future with Princess. Another thing is the passengers are mostly nice and courteous. Many have been on 50+ cruises & several times Princess Cruise line. I asked a couple people their favorite cruise line & it was Princess. In addition, I have a 11y/o who has twice enjoyed the Kids Club. The staff takes care of the kids really well. Keeps them busy, & the kids really enjoy all the fun activities. This makes me feel like my kid is safe too. Read Less
Sail Date: February 2019
This was a pleasant cruise that went smoothly and no major problems. The embarkation and the disembarkation was the smoothest EVER. Cabin was nice but I would look to upgrade for more room. Dining and Cabin staff were excellent. ... Read More
This was a pleasant cruise that went smoothly and no major problems. The embarkation and the disembarkation was the smoothest EVER. Cabin was nice but I would look to upgrade for more room. Dining and Cabin staff were excellent. Entertainment was good but could not get into some of the Theater early shows. Activities were excellent. Service personnel were friendly and effect. Honolulu was a port that had lots to offer. One day was not a lot of time to see things. The other ports could have used an extra hour or two but it was acceptable. LA was an excellent city to explore before the cruise. We took a city tour before the trip and went to Santa Monica Pier after the cruise. Getting to the departure city a day before would be HIGHLY recommended. Many tours are available in LA. I will definitely be going on another Princess cruise. Read Less
4 Helpful Votes
Sail Date: February 2019
This cruise started out badly. We had to stand outside in the wind and heavy rain to check our bags, then were ushered into a cold tent where we had to wait 3 1/2 HOURS to board! Princess did not take any responsibility for their ... Read More
This cruise started out badly. We had to stand outside in the wind and heavy rain to check our bags, then were ushered into a cold tent where we had to wait 3 1/2 HOURS to board! Princess did not take any responsibility for their problems and did nothing to compensate us for the terrible experience. Don't think we will use Princess again. We chose this cruise because we wanted the sea days and were looking forward to warm weather in Hawaii and on the way. Unfortunately, there were storms coming and going so we were not able to sit around the pool or use our balcony. There were very few things to do on the sea days in the afternoon. Most of the lectures were at 9 or 10 in the morning and we weren't up that early. It just didn't seem to be up to the quality we expected of Princess. We had the late seating in the Botticelli dining room. The waiter and assistant were very good and the menu varied, but the food was bland even when it was described as spicy. The Horizon buffet was good, but the layout made it crowded and difficult to maneuver. The wait staff there were very attentive. The Magic To Do show and the other shows with the singers and dancers were really wonderful! The Magic To Do was like a Broadway show and probably the best show we have seen on a ship. The other entertainers were good - singers, magicians, comedians, ventriloquists, but about the same as you would find on any cruise ship. We did independent tours in Kauai and Hilo. It was very easy to walk around in Lahaina and Honolulu as we were docked or tendered to the center of town. In Ensenada we were within walking distance of the shops and bars in town. Read Less
Sail Date: February 2019
This was an amazing trip. We enjoyed our time on the cruise start to finish. From the Captain to the pizza chef, we felt everyone was working to meet our expectations. Our cabin was laid out well and we had a super Stewart called ... Read More
This was an amazing trip. We enjoyed our time on the cruise start to finish. From the Captain to the pizza chef, we felt everyone was working to meet our expectations. Our cabin was laid out well and we had a super Stewart called Antonio. The meals were good and the service excellent. We had pizza a few times and it was very tastee. There was a varied schedule of events that were always well led and free. The International Cafe was open 24 hours a day with various delicious snacks and sandwiches. We made all our ports despite the bad weather and the only ship cruising Hawaii to do so that week. The computer lab was well staffed and the guys were helpful and patient. There were several cocktail parties and the ship’s Captain offered passengers the opportunity to have a picture taken with our own camera. Can’t say enough good things for our first Princess Cruise in 15 years. Read Less
4 Helpful Votes
Sail Date: January 2019
I've been on several cruise lines (Celebrity, Carnival, Disney, Holland America, Norwegian and Royal Caribbean) the this was my favorite cruise line and favorite ship (been on the Emerald 3 times). But the romance is over. Something ... Read More
I've been on several cruise lines (Celebrity, Carnival, Disney, Holland America, Norwegian and Royal Caribbean) the this was my favorite cruise line and favorite ship (been on the Emerald 3 times). But the romance is over. Something happened and it just wasn't up to it's usual standards. I will say that the entertainment was outstanding - possibly the best. The two major production numbers were Broadway quality but, it seems, undervalued by many of the audience. The Cruise Director and staff worked overtime because they were short by 2 staff and did their best. I don't know what happened with one leaving but the other was totally predictable by Princess as she disembarked in Honolulu to begin her vacation. As this was a two week cruise involving two 4-5 day stretches at sea, there were not enough activities. Partly due, I expect, to small staff, but also possibly due to not having available areas for events (trivia, Pictionary, etc.) since the space was being used for private functions or movies. The Explorer Lounge, frequent home to trivia and game shows, was very cold for most of the cruise and after many, many complaints they finally turned off the a/c nine days into the cruise. Some passengers actually wore their winter coats or brought blankets to the events there. Horizon food (buffet) was terribly repetitive and limited in options. Often it appeared to be left-overs from day to day. And why are the plates so hot??? Evidently, chocolate milk is like gold. My son has special needs and his routine includes chocolate milk with his pills. It was an adventure finding any. While the dining room servers brought him a glassful every night, the buffet seemed baffled about how to handle the request and some seemed to not even know what it was, offering hot chocolate (made with water) with a side of ice cubes. Sometimes they required a drink card, sometimes not. It always took awhile as they had to go to Mars to get chocolate milk. Why it isn't stocked in the buffet kitchen is a mystery to me. In any other cruise, it's offered in small self-serve cartons at the buffet. Once we complained at a passenger forum, the problem was resolved in that we no longer had to explain what we wanted but the time it took indicated it was still being kept in a secret hiding place in the bowels of the ship. One of the things I hated about Norwegian was that I felt like I'd spent a week at the mall due to constant "selling". Sadly, Princess is now also in the business of marketing junk on board. Our mailbox was inundated with junk mail about spa deals or sales. The upper Piazza was often blocked by tables hawking cheap watches and T-shirts. Look, Princess, if you are going to sell stuff please make sure it's quality stuff. It makes you look bad when 2 out of 2 watches fail within an hour. (We didn't; expect much for a $10 watch but we just wanted ones that would last the two weeks fo the trip as ours were left behind.) Okay, now this is big: There was a garment sale in the dining room, advertised as 70% off. Tables were piled with mens' and women's clothes. Now one would think that meant everything was 70% off. Wrong. At the checkout the cashier said that the men's polo shirt was REGULAR PRICE. "Not everything is on sale?" I asked. "No." Out in the Piazza shop the same men's polo shirt was also regular priced with an offer for a second one at a discount - cheaper to buy two out there. I find this deceitful. Shame on you, Princess. Boarding and disembarking was quick and well organized. Tendering ran smoothly. So my romance with Princess is over. The integrity, service and quality is slipping. Now Royal Caribbean, I guess you're my favorite now. Read Less
4 Helpful Votes
Sail Date: January 2019
Wanted a holiday cruise to be with family and began a new tradition. The ship was beautiful and well maintained. Had no issues with maintenance. Really enjoyed all the food offerings regardless of where we chose to eat. The main dining ... Read More
Wanted a holiday cruise to be with family and began a new tradition. The ship was beautiful and well maintained. Had no issues with maintenance. Really enjoyed all the food offerings regardless of where we chose to eat. The main dining room was nice and the food and service were superb. The buffet had a lot of varied choices that were good. I chose the main dining room often to avoid having to deal with hustling through the people at the buffet and finding a table. Sometimes a single person would take a table for six. During busier times, it was a hassle to deal with too many people, some with less manners than others, and finding a place to sit and eat. We also had a person with a wheelchair so we had to consider her ability to get around. There was no way she could go through the buffet so we had to get her food for her. The pizza was good. The "free" ice cream was ok. Better ice cream was offered in the main dining in the dessert options. Even room service was nice. Too bad there was a charge for hot chocolate though. The staff was always friendly and helpful. Embarkation went very smoothly as did disembarkation. They were organized and we didn't have long wait lines. There was too little time in the ports so we didn't get to do as much as we would have preferred to do, making us feel we only got a glimpse of the ports before having to rush back to the ship. Will consider how long a ship is in port in the future. Having to use tenders in Lahaina was a nightmare coming back. The lines were half a block long, and it was hot. Staff finally resorted to passing out water and cool cloths. The line moved, but it was not a good experience. We didn't do any excursions, preferring to rent a car in advance and explore on our own. Didn't care for the offerings in the onboard shops and refused to go to the 3 hour sales. My opinion is the purpose of those sales were to create a frenzy and have passengers act like fools to get a discount. There were plenty of activities, lectures, and entertainment options including lessons. I would have liked to learn to play the ukulele but that was a progressive class and if you didn't attend the first one, you missed out. The lei making class was so full you had to go at a specific time and place to get a ticket to a class. Well, I missed out on that. When I went, the ticket folks were gone. Too much trouble to participate in the worthwhile lessons so I unfortunately missed out. Also, regarding entertainment, if you didn't show up at least 45 minutes early for a production show, then forget about it, seats were full. There were too many people trying to see shows and not enough seats. This was a problem in the piazza also. People would arrive and start arranging and saving the few seats so attending those entertainment offerings became an uncomfortable hassle too. It also interfered with the ability to just go to International Café or Vines for coffee or wine because all the seats had been taken or occupied to view the entertainment. I think it defeated the ideal of a piazza. The entertainment should not be scheduled on th3e patter. and instead seem more impromptu so if you happen to be in the piazza, you can catch the entertainment without fighting for seating. The ship simply has inadequate seating for entertainment and this distracts from the ability to relax and enjoy yourself. We did not travel with children and frankly had issues with parents who let their children run wild all the time. The ship became an enclosed baby sitting trap for children of all ages, including teenagers, who were inconsiderate of others. There was running down the halls at night time, groups of unruly kids pushing ahead in lines when the older people were more mannerly, and therefore, at a disadvantage. In the future, I will look for more time at ports, and I will read reviews for adequate opportunities to participate in entertainment and activities, including seating and crowd control. Overall, however, the experience was positive and enjoyable and very much worth the value. Read Less
Sail Date: January 2019
We've been on this cruise before, and it is by far the best cruise for pure relaxation. The ship was showing its age a bit, but everything was still nice. The rooms (balcony A317) were roomy, comfortable, and the balcony was great. ... Read More
We've been on this cruise before, and it is by far the best cruise for pure relaxation. The ship was showing its age a bit, but everything was still nice. The rooms (balcony A317) were roomy, comfortable, and the balcony was great. Our steward, Ricardo Hernandez was beyond great. On the first day, when I met him, I requested ice 2x daily, as well as bathrobes for my wife and I, and this was done immediately, and he never failed to put the ice in the room. My wife had a problem with the pillows, and he helped solve this by the 3rd day. I find the dining on Princess in general, and this trip was no different, to be excellent but not really outstanding. (If it were, I'd probably give a 5.) We enjoyed all meals, and the Crab Shack dinner was well worth the price, lots of fun and our Jr. Server, Madhu, was excellent. We had some requests for dessert, like can he get some cookies from the buffet and lots of whipped cream for me. it would've been very easy for him to say that we were limited to what was on the menu, but he didn't. Off he went to the buffet to get exactly what we wanted. The entertainment was great also. I only have one complaint with PCL's entertainment. If you don't like to dance or go to the casino, the ship pretty much closes up after the main show. We LOVE what Carnival does, with their comedy routines late at night. Having been of a number of cruises, I must say that the service from top to bottom on this ship was way over-the-top outstanding.The best Ive ever experienced on a cruise, and we would definitely go again--on this cruise and on this ship. Only real problem was the internet. Like on many ships, it sucked. Read Less
2 Helpful Votes
Sail Date: December 2018
My wife and I chose this cruise line after sailing with Carnival the past five years. The Emerald Princess is a decent ship, however, she is starting to show her age. First things first. Be aware that this Cruise has guests that are ... Read More
My wife and I chose this cruise line after sailing with Carnival the past five years. The Emerald Princess is a decent ship, however, she is starting to show her age. First things first. Be aware that this Cruise has guests that are averaging late 60s to late 70s in age. Therefore, you will see quite a few scooters, wheelchairs, and walkers. One thing that I will say as a positive with this cruise, is that getting on the ship was extremely easy. Our room was E419, which is supposed to be and obstructed view. However, the obstruction was actually minimal. One of the other things that I will mention in more detail is the cabin size. Normally, we get a balcony room. However, this time (because it was our first cruise with Princess) we decided to get a window or ocean view. This actually saved us quite a few dollars, because usually you hear that people are only in their rooms to sleep. This is not always true. After you have been on several of these cruises, sometimes you want to just stay in your room and relax. Now the room. Our room was much smaller than on a similarly equipped Carnival ship. Also about the room. To our right just outside are the lifeboats. The staff decided to paint the underside of the railing, which caused them to use hammers and scrapers, making a ton of noise. The tapping became so annoying that I had to actually go down to guest services and ask them if they could hold off with the tapping until we went ashore. They did not guarantee that the workers would stop, but eventually they did. As we arrived in Honolulu (our first port), we could hear them tapping again but we were leaving the ship anyway. Read Less
Sail Date: November 2018
This was our first cruise. We had a mini-suite--the bedding was extremely comfortable and our Attendant Alex was perfect. Lots to do, we missed most of the shows. The comedian on the last night was great, the dancing was fun. Buffet was ... Read More
This was our first cruise. We had a mini-suite--the bedding was extremely comfortable and our Attendant Alex was perfect. Lots to do, we missed most of the shows. The comedian on the last night was great, the dancing was fun. Buffet was mediocre but got the job done in the mornings. Evening anytime dining was good. We paid extra for Share (Curtis Stone) and it was absolutely worth the extra $29. It was the best meal of our vacation and the service at Share was impeccable. (Service from all dining rooms was great.) We also bought the Salty Dog Gastro Pub, not our favorite. Pizza from 11 am to 11 pm was my fiance's favorite feature, and the soft serve was my daughter's favorite. Shore excursions were made easy through the transfers. I recommend the Tortilla Workshop and my daughter loved swimming with dolphins in Cabos. Spa was pricey, but my nail tech Anna was fantastic--probably the best manicure I've ever received, and 2.5 weeks later it's still holding strong. Craft program for adults could be upgraded, as it was "sold out" (although free) every time. They added second classes to accommodate. Kids program seemed empty most of the time. My child was on the cusp between kid and teen and so she didn't use the service. It wasn't a kid cruise, but seemed like enough for all ages to do. Read Less
1 Helpful Vote
Sail Date: November 2018
Invited my Sister and Brother-in-Law for their first time Princess cruise and they really enjoyed themselves, my BIL wanted a really short cruise and he got it. Our stateroom attendant was a dream come true who helped us so much with my ... Read More
Invited my Sister and Brother-in-Law for their first time Princess cruise and they really enjoyed themselves, my BIL wanted a really short cruise and he got it. Our stateroom attendant was a dream come true who helped us so much with my Sister and Brother-in-Law. The stateroom was just below Lido deck so I did not have a long walk and elevator ride in the mornings when taking my Wife her first cup of coffee. We were also close to the elevators and the laundry room. Everyone greeted us and there were smiles everywhere. The entertainment was great and the comedian was really funny. Food selection was great and the service was excellent but tables were at times scarce in the Horizon Court. We really likes the fresh made Pizza and the Ice Cream bar. The Captain spoke to us on the intercom system a number of times and he has a funny side which was a delight. Read Less
Sail Date: November 2018
Chose the California departure for a Thanksgiving holiday. We have previously been on Celebrity, Norwegian and Carnival. We had an obstructed view cabin which was well-laid out. We did not find the food, entertainment or service to be ... Read More
Chose the California departure for a Thanksgiving holiday. We have previously been on Celebrity, Norwegian and Carnival. We had an obstructed view cabin which was well-laid out. We did not find the food, entertainment or service to be anywhere close to what we have had on five Norwegian cruises. Key card wouldn't work upon embarkation so one person was stuck for 30 minutes waiting for security. Disembarking this morning was a fiasco - because of the 5 day cruise, persons were expected to carry their own luggage, leave the room by 8 and assemble at various locations at specific times based on deck and cabin number. Nothing seemed to work - waited in line for over an hour - the officer present at the theater could only explain the delay by stating immigration was looking at passports. Dining room food was OKAY but often slow - saw several other diners get up and leave one night. Buffet was just OKAY as well - tables were more available than on other ships - that is about the only positive that comes to mind about the entire Princess experience! Read Less
1 Helpful Vote
Sail Date: November 2018
Background: We did a family trip (6 adults) for thanksgiving. My husband and I have only sailed previously on Disney Cruise Line to the Caribbean, so admittedly have little to offer in terms of comparison. We chose this ship/itinerary ... Read More
Background: We did a family trip (6 adults) for thanksgiving. My husband and I have only sailed previously on Disney Cruise Line to the Caribbean, so admittedly have little to offer in terms of comparison. We chose this ship/itinerary because of the length (5 nights) and sail date (over Thanksgiving). The fact that half of the group was in driving distance of LA helped us choose as well. Port: there are no car rental agencies on site. We dropped off half the group and all the bags at the terminal (approximately 1030am), then dropped the car at Hertz in San Pedro. The weather was nice so we walked back to the port (approx 1 mile). Post-cruise, we rented from Avis so had to Uber to Long Beach Airport (about a 20 minute drive). Had we chosen to park a car, it was under $20/day at the port. Embarkation: tagged our bags with our preprinted tags and the porters took them. We walked into berth 93 with our carry-on luggage (including 4 bottles of wine). The check-in process was pretty quick and the agent checked passports and gave us our keycards and boarding group number. They didn’t take a photo (for the keycard) until we actually boarded the ship. We then went through security and the X-ray scanners. From there, I was directed to the alcohol desk/table to register my wine. Because we were 6 adults through 4 cabins, we had no corkage fee, but I had to have someone from another’s cabin come with me to show we had multiple cabins to avoid a fee. It was actually really easy. Then we waited for the boarding process to begin. There were several folks continuing on from the previous cruise (a 28 day Hawaiian trip!) who were able to reboard first. We had group 4 so had to wait a few minutes. When called, we boarded through the aircraft jetbridge-like walkway up to the ship. There were photographers taking group photos in front of a green screen. When we got to the ship, a Princess employee scanned each keycard and took a photo (no glasses) before allowing us on the ship. We were onboard by 1230pm and headed to the buffet. Cabin: wasn’t ready until 2pm and our bags didn’t arrive until closer to dinner time. We stayed in B757 which is a balcony cabin in the rear of the ship. The rest of the group were in inside cabins on the Aloha and Baja decks forward. All the cabins were quite roomy. Our cabin had a massive balcony with two chairs and a table, two chairs inside, a small tv (note that most channels showed a loop of two shows or a movie each day all day; if you happen to be sick and stuck in your cabin, you will become bored of the limited selection quickly), a queen sized bed, a small refrigerator, and loads of storage in the closet area as well as the desk/nightstands. The view from the balcony watching the wake was really nice, especially later in the trip leaving Cabo. Dining: we chose late dining but tried two specialty restaurants as well. Share - was fantastic, I can’t recommend it enough. Our server was Magdalena and she recommended ordering several from each course and sharing. We did that for a few courses but eventually each just ordered what we wanted. Everything was delicious and we’d all go back without hesitation. Crown Grill - also delicious, but honestly the Share steaks were better in my opinion. Still, no real complaints. Botticelli (dinner) - Princess offers some entrees every night and then has special entrees only available on a given night. Again, no complaints, everything we tried was great. On the final night, the seas were rough and I was feeling it, so I ordered the beef consommé which helped tremendously and tasted good. The only negative at the restaurant is the kitchen was really slow, reportedly because they share a kitchen with another dining room. Botticelli (breakfast) - again, slow kitchen, but since Michelangelo doesn’t serve breakfast, I don’t know what the rationale was. The pancakes and the French toast (especially the James Beard cornflake crusted version) were excellent. On one morning where I was feeling sick, I asked our server, Wellington, for a box of Frosted Flakes to take with me and he actually had to go up to the buffet to get it for me. I appreciated the effort on that since I wasn’t able to easily get up there with the seasickness. Horizon court buffet - most of the food was really good. I didn’t care for the chili, but everything else I tried (including some Indian dishes I hadn’t had before) were delicious. Afternoon tea - I don’t like tea, but enjoyed the tea service nonetheless. Servers come around with different pastries and scones with quite the large selection. I would recommend it. Spa: I didn’t try the workout area but did get a massage. I probably wouldn’t do that again on this ship since my treatment room was right next to the hair salon so was loud, plus faced out to the deck so my therapist kept struggling to get around my table in the small room and kept knocking into the blinds. It wasn’t exactly relaxing. Wine tastings: we tried two of the wine tastings. The first was an additional $25 per person and included 6 wines and canapés. I would highly recommend the tasting. The one later in the trip was under $10 per person with 5 wines and prepacked crackers and some cheese cubes. I would probably skip that one. Both tastings had sommeliers and servers explaining the wines in detail, but honestly I would have preferred a shorter explanation on most of the wines. Some speakers were long winded. Entertainment: I only watched one of the game shows, part of an art auction, and a few of the musicians in the lounges, so I can’t accurately comment on most of the entertainment. The musicians were hit or miss. Ports: we only went to Cabo, so had mostly sea days. Cabo was a 24 hour stay, so some passengers chose to stay in a hotel/resort overnight. The tenders began around 2pm and continued throughout the day/night until 1130am. (Every half hour overnight.) I found the tender process to be a bit disorganized. Again, I don’t have a ton of experience but the line to get a tender was so long, we decided to wait on the ship until 4pm. (Note: this was where we decided to go to afternoon tea to wait it out.) My parents chose an excursion in Cabo to a resort for the day, so they didn’t have the long tender wait that the rest of us without an excursion faced. The rest of us ventured to land around 4pm and yelped taco shops. We enddd up at Tacos Guss, which was just a short walk from the main tourist walkway/boardwalk/malecon. After lunch, we walked around a bit more and over to the mall by the aforementioned tourist walkway. The mall has seen better days but looks like they’re renovating most of the second floor. From there, we kept walking to the end, then turned back to walk around the harbor back to the tender area. Lots of people trying to sell everything from bracelets to cigars to pictures with an iguana, but no one was rude about it; a polite “no thanks” was sufficient. Upon return to the tenders, the line was several hundred people long (approximately 645pm). We were concerned we’d miss our onboard dinner at 745pm, but the line moved fast enough that we were on a tender by 715pm and back on the boat around 730pm. We didn’t choose to return to Cabo the following morning, so we really only spent 3 hours in the town. Disembarkation: everyone who didn’t purchase Princess airport transfers was assigned a walk off group based on cabin number. With 4 cabins and around 7 bags, this was not a great way of doing things. We spoke to the front desk and they put us all into one of the later groups and gave us some luggage tags to put on our bags. We had to have the bags out by midnight before disembarkation. We had to be out of the cabins by 800am but our group wasn’t scheduled to exit until 945am. We had breakfast at Botticelli and then hung out by a table in the Lido Deck for a while before heading to the Wheelhouse Bar for our meeting location. This process seemed far more difficult than necessary and we ended up waiting about half an hour extra in the bar until we actually got off the ship. Customs was easy (we are all Us passport holders) and bag claim was very quick (likely because most people had to carry their own bags when they walked off). Overall thoughts: Cons - I struggled to understand many servers/speakers/other personnel. They spoke English, but many had very thick accents. The deck plan is strange - i continually walked into dead ends all over the ship. I’m not sure if it was a retrofit that caused it or if that’s original. Also, there are many parts of the upper decks that effectively require stairs. There’s only one elevator on the ship that goes to some of the aft top decks but it can be quite slow. Public restrooms on the main decks were hard to find. The cruise line seems to have chosen to keep the signs small and discreet, but that left me continually asking people where the restrooms were or going back to my cabin regularly. Compared to DCL, the staff were a bit less friendly (though not rude) and the ship’s upkeep wasn’t as good (though not unsafe). The price for this cruise was significantly less, so I expected some decline in service, but many times I was still left wishing I was on the Disney Fantasy. Tendering/disembarkation - given that this ship has been sailing for years to ports around the world, I don’t understand why the tendering and disembarkation processes were so slow and disorganized. Photos - all the photos the ship photographers take are out up on deck. I’m surprised they don’t have a feature where they scan your keycard so you can easily find/access your pictures. App - there is no app, only the Princess @Sea site. You can message others only if you know their unique id number. Also there are no push notifications so you are forced to continually refresh the screen to see if your family/friends messaged you. As this was a holiday cruise, there were many kids (especially teenagers) onboard. I actually found them much more obtrusive in this ship than I have on DCL. Pros - The food was fantastic. There are bars and lounges throughout the ship as opposed to Disney where most are tucked into one part of the ship. The Piazza (atrium) is a nice place to relax but is a bit small for some of the events they use it for. Overall, I’ll probably sail Princess again but not in the immediate future. I think it was a fairly good choice for our group, given our constraints on geography and timing. Read Less
1 Helpful Vote
Sail Date: November 2018
I was not the one to choose this cruise, because a relative generously took our whole extended family on it and covered the cost. But I couldn't have asked for a better experience: the rooms were comfortable and clean, the service was ... Read More
I was not the one to choose this cruise, because a relative generously took our whole extended family on it and covered the cost. But I couldn't have asked for a better experience: the rooms were comfortable and clean, the service was extraordinary and flawless, the entertainment was excellent, and the ship itself was beautiful. There were so many things to do and it was all perfectly organized. I especially appreciated the Princess app that allowed people to set up a messaging system with other devices on board, which was a plus because of how large our group was. The dining was amazing as well, especially the sit-down dinners in the formal dining rooms. The activities were diverse and interesting, and well-designed. Embarkation went well, especially because the porters took our bags to our room for us, but disembarkation was much harder and there was little organization. When we reached port in Cabo San Lucas, the tender system worked very well and we had little trouble exploring the city. We knew everything we needed to know about the ship's departure times and when the last tender was going to leave, so that was very helpful. The service on board was, as I said, excellent, but there were many people who did not speak English as a first language and it made them very difficult to understand. Read Less
Sail Date: November 2018
Hi all Unlike many other reviews, we found the Emerald Princess to be just about perfect. Oh sure, there are a few areas that show some wear, and a few employees that don't smile as much as others, but quite honestly, we go to ... Read More
Hi all Unlike many other reviews, we found the Emerald Princess to be just about perfect. Oh sure, there are a few areas that show some wear, and a few employees that don't smile as much as others, but quite honestly, we go to relax and enjoy the food, each other, and scenery and don't pay much attention to trivial things. MDR food was better than i remember from other Princess cruises. Everything was great and seasoned well. SHARE is a gem. Magdalena was the best waitress we have had, and the food was perfect. Pizza is always awesome, and even the buffet food was good and fresh. Cabin was nice. The setup for the fourth berth out of the ceiling is a bit clunky, but after a few minutes we learned to work around it. 24 hours in Cabo was great. Its nice to have time to explore a port and not worry about rushing about to get back before the ship leaves. I recommend anyone to do this itinerary for that. We showed up at our arrival time as provided by Princess, and as a result, we were on the ship in 15 minutes. Kids club was a smash for our 7 and 10 year old, they were crying the last night because they didn't want to leave and had so much fun. Great staff here too, very patient and professional Read Less
1 Helpful Vote
Sail Date: October 2018
As a frequent cruiser, I tend to expect a lot. I travel on various cruise lines and am on Princess at least half of the time. The service and food on this ship was noticeably superior. Ship management and staff should be congratulated. ... Read More
As a frequent cruiser, I tend to expect a lot. I travel on various cruise lines and am on Princess at least half of the time. The service and food on this ship was noticeably superior. Ship management and staff should be congratulated. Attentive wait staff and overall food venues were exceptionally good. Pastry,bread,soup, buffet, dining room presentations were available and at the right temperatures etc. We choose this cruise to get away for a while and the itinerary was perfect for that. The ship handled the long sea days well and was about the right size for a 28 day trip. The ship is scheduled for a facelift which should make the experience even nicer. Keep it up Princess and we will be back! Shore excursions were good but like most ships, the price seems to go up along with drink prices. Overall, it was a memorable experience. Most passengers were very happy with the cruise. Read Less
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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