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3 Princess Emerald Princess Cruise Reviews for Family Cruises to Canary Islands

This cruise was selected because 1we enjoy the canaries 2 we had travelled on princess previously and had be very satisfied. the transport (eavesway) were two hours plus late in picking us up. not a good start. wehad to be rushed ... Read More
This cruise was selected because 1we enjoy the canaries 2 we had travelled on princess previously and had be very satisfied. the transport (eavesway) were two hours plus late in picking us up. not a good start. wehad to be rushed through embarkation(not princess line fault). once on board as usual we found that the cabin was excellent, clean and comfortable. the staff were attentive and friendly. diningroom staff that I was served by were excellent and help to make dining a pleasure. Entertainment I felt was mediocre.princess own troupe, on the night I went to see them on stage for only 35 mins. the first 3 days were spent at sea,and as another passenger said to me"it was like being at butlins". it was noisey. obviously the ports of call suited me and hopefully they did others. it is taken that these liners are a commercial organisations, but it was a little upsetting that whilst having a drink you touted for one of the franchise restaurants. THE CREW COULD NOT HAVE BETTERED AND PRINCESS LINES SHOULD BE PROUD OF THEM. disembarkation was well organised and went smoothly in my case. Read Less
Sail Date April 2016
We seem to have been on a different cruise to the previous reviewers.................. Pros: the crew, the cleanliness of the ship, our cabin steward and the staff in the International cafe. Cons: Our basic concerns were with the menus ... Read More
We seem to have been on a different cruise to the previous reviewers.................. Pros: the crew, the cleanliness of the ship, our cabin steward and the staff in the International cafe. Cons: Our basic concerns were with the menus and the quality of food being served. We are Elite members and have been sailing with Princess for quite some years and we were very disappointed with the range and quality of food in the Horizon and the very slow service in the main restaurants. We complained about the amount of beef dishes that were on the menu daily - firstly to the Head Chef of the Horizon Court who seems not to have the words "can do" in his vocabulary but blamed his superiors We then wrote a written complaint to the hotel manager and it took him a few days to respond - it may be just coincidence before the Captains Club formal event and his answer was ut us "Carnival's fault". The gym was so disappointed - most of the equipment, in particular the bikes and the cross trainers - needed major work and calibration mainly due to the fact that they are not designed for obese people who tend come and watch movies in the gym for some reason. The coffee on the ship was absolutely lousy and we a premium coffee card - even the staff agreed with us about the standard of the coffee. We took an excursion in Madeira and for four hours we were subjected one couple whose baby was crying continuously. When it rained the Lido Deck was like a skating rink because the drains could not cope with the rain water and some people on the deck were worried their cabins would get flooded every time it rained. The lounges were always full of people and were during the day with flip-flops and booze . We will never travel again on the "Grand class ships" as we have had the worst travel experiences on those ships . We are also Elite members on other cruise lines and will be more inclined to book with them in future ! Read Less
Sail Date October 2014
This was our 13th Cruise and our 3rd with Princess; we liked our first two Princess cruises very much but would not sail on Emerald Princess again even if we won a cruise holiday. We boarded after shuffling along in the long boarding ... Read More
This was our 13th Cruise and our 3rd with Princess; we liked our first two Princess cruises very much but would not sail on Emerald Princess again even if we won a cruise holiday. We boarded after shuffling along in the long boarding process, when we got on board our cabin was ready; it may not have been cleaned too well, as there was still the previous occupant’s left over food in the minibar and spillage stains on one of the bedside units. The ship felt over crowded; there were too many people everywhere. At peak times trying to find somewhere to sit down and have breakfast in the Lido was nearly impossible; one day we took our breakfast back to our cabin to eat it. The bars were also over crowded. We had a dinner in the Crown Grill at an extra 25 dollars a head, the food and the staff were excellent. But on a nearby table there a family with a baby in arms bawling it head off, one of the adults in the partly lifted the baby above his head to see if it’s nappy was leaking and thus causing the distress. This did not make what we would call a fine dining experience, and were somewhat surprised that Princess allowed young children in the Crown Grill, so be warned.   Read Less
Sail Date May 2014
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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