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3 Princess Emerald Princess Cruise Reviews for Family Cruises to Europe - British Isles & Western

Booked this cruise without hesitation after a princess cruise two years ago which was outstanding. First problem occurred with the lifeboat drill, it took forever , the muster point we were at had very little seating which meant sveral ... Read More
Booked this cruise without hesitation after a princess cruise two years ago which was outstanding. First problem occurred with the lifeboat drill, it took forever , the muster point we were at had very little seating which meant sveral people with walking difficulties having to stand for a long time. Prior to the actual drill there were numerous pointless announcements. Thereafter the cruise was OK, but just OK, long wait for everything from drinks to tables to lifts. On a positive note the cabin was great with a very comfortable bed and the ship was very clean. The service was poor a lot of the time, and many of the staff lacked the sort of customer service skills you usually experience on a cruise. Finally the excursions were a massive rip off, 99$ dollars each for a short tour of Guernsey. Will not travel with princess again, it all seemed to be about the money. Drinks package was not worth having as often once the waiters saw your sticker they lost interest and you were left waiting. We had a two hour wait for disembarkation, and drinks were only provided for the elite group. Sorry princess, feel very let down. Read Less
Sail Date May 2016
Short itinerary and date was ideal - especially as we went as far South as Lisbon. Travelled down a couple of days in advance just to elongate the holiday, stayed near Romsey at the Potter Heron Hotel - very good, visited Romsey Abbey, ... Read More
Short itinerary and date was ideal - especially as we went as far South as Lisbon. Travelled down a couple of days in advance just to elongate the holiday, stayed near Romsey at the Potter Heron Hotel - very good, visited Romsey Abbey, Salisbury Cathederal, and Poole Quay. On departure day, dropped cases off at the Mayflower Terminal at 11:20, parked car at Southampton Airport - (£42.00), train and taxi back to the boat, thus saving over £30:00 on the CPS quayside parking charge. Boarding was swift and efficient (Elite Line), and so on board by 12:35 - result. Nice surprise to find our Cabin available -) pity P&O cannot emulate this efficiency). Emerald Princess was looking great, and I was pleased with the changes made in the recent refit, although I suspect the major layout change to the aft entertainment venue, now looking like a large well appointed Public House - all leather seating around tables etc, no long rows of banquette seating - is more reflective of EP's forthcoming move to the Australian Colonies than refurbishment for say the UK or US market. The crew were all happy, and so a great atmosphere exists on Emerald Princess. Our Cabin was A204 0n Deck 12 - Aloha. Inside. Good size, certainly enough space, and no hassles here. Our Steward Armut - exceptionally efficient in the usual Princess way. We took Anytime Dining - worked very well, no major hold ups the longest wait was roughly 10 minutes max on the Captain's Welcome on board night. Service was very good. We Dined in the MDR on 5 nights all great, Crown Grill x 1 (Again very Good) and the Buffet x 1 - Lunch was either the Buffet, Pizza or Hamburger Grill, and we ate ashore twice for lunch. Breakfast was Buffet x 4 MDR x 3. Minor gripe about the Buffet, during our week on board the was never a menu on Display so you had to visit the servery first to see what was on offer very strange. Entertainment was pretty much spot on - 2 very good Crooner's in the Wheelhouse - Louise McMahon, and Crooners - Paul (was on the Royal P last year) both brilliant. The main shows were also great the only exception being the comedian on the third evening fortunately he got off in Lisbon. The Nightclub DJ was unfortunately exceptionally poor - no passenger interaction whatsoever, sadly the DJ also hosted a 'Great British Sailaway' at La Rochelle to celebrate HM Queen's 90th Birthday - totally shambolic - perhaps Princess UK should take some pointers from there colleagues in P&O. Overall apart from the non communicative DJ all was pretty good. Service was to the usual high Princess Standard. Took the Drinks package great move as the UK£ v US$ is not very good. Bearing in mind a glass of Wine + a pint of Beer is around 16USD 7 alcoholic drinks per day takes care of the initial outlay. Went ashore at all ports but did my own thing primarily as we have been to Vigo - 4 times, and Lisbon in excess of 10. La Rochelle was new, so a walk around the town more that sufficed - lovely French sea side town with lots of good eateries. In Lisbon following some research took the ferry across the river, local bus to the Statue of Christ the King - fantastic views, beautiful Chapel, the a short tram ride to the local mainline rail station and trained across the bridge (fantastic views) back to Lisbon, and walked around 1.5 miles back down to the old town and lunch. Total cost of the transport was around 9 Euros each - not a bad deal at all. Guernsey suffered in the weather was the worst of the trip - a mixture of thick sea fog, then light rain - so St Peter Port in the rain not a great place, didn't even attempt the around the island bus. Overall 9/10 for the trip, great sights, great service, great ship - Princess again - absolutely - Eastern Med or Caribbean next time. Read Less
Sail Date April 2016
Just returned from a 7 night cruise on the Emerald Princess along fjords in Norway. I went with my 13 year old daughter. We have both cruised on the Emerald before when we did a 10 night Western Caribbean cruise 2 years ago. Embarkation. ... Read More
Just returned from a 7 night cruise on the Emerald Princess along fjords in Norway. I went with my 13 year old daughter. We have both cruised on the Emerald before when we did a 10 night Western Caribbean cruise 2 years ago. Embarkation. We had a 2.30 slot and we arrived at Southampton at 2. There was a long queue but we proceeded through checking and security very quickly. We were on board by 2.50. Cabin. We had an inside cabin and our steward was the lovely Luney. Our cabin was A336 For the 2 of us the cabin was fine. I've never cruised in an Inside cabin before. When my husband joins us we usually book a Balcony. The room also had two upper berths so potentially it could hold 4 people. In my opinion that would have been extremely cramped. It was bad enough telling my teenager constantly to stop leaving clothing on the bed, floor etc. the bathroom though small was adequate. It had a shower, WC and sink unit. By the time we went to our cabin out luggage was already outside the room. Very impressive. We had missed lunch so we went up to Horizon Court on level 15. It was crazy busy. Vast array of good but the crowd and then trying find seating afterwards was very off putting. That was my first and only stressor of the holiday. We unpacked our clothes and went on top deck for whilst the ship was manoeuvring out of Southampton and Portsmouth. Dining. We had anytime Dining which gives us flexibility. We had dinner in the Michael Angelo dining room every night. We shared a table every night. It was lovely chatting to new people each night. The majority of cruisers were British with a few Americans and smaller amounts if people from other parts of the world. Food. Food was ok. I don't know why but the choices seemed less varied than previous cruises I've been on. And every beef dish I ordered was cooked incorrectly when received. I have never had that before and I have cruised a lot! I definitely felt that there was less crew in the dining areas and I felt service suffered for it. We had Afternoon Tea on the first sea day. The service was dreadful. The tea is only 1 hour and you are usually offered several trays of delicious nibbles. The day we did it, the waiter offered food to two people on our table and then walked off. re hello? There are 6 more of us? Service was very slow and we were offered 2 trays of nibbles in the 40 minutes we were there. Very disappointed. Our table was asked by the Head Waiter if everything was ok. He got an onslaught of complaints from everyone. It was quite funny. Ports. The ports were Stvanger, Arlsund, Skjolden, Bergen. All were gorgeous, scenic and relaxing. I literally felt my stress melt away. I loved the evening sails ways just sitting on the deck and absorbing the panorama along the fjords. Very similar to the Scottish a Highlands but it didn't feel bleak. I suppose because we were there during the summer. Movies under the Stars. Weather wasn't conducive for enjoying outdoor viewing but Million Dollar Arm was good. I didn't do evening entertainment, I tend to find it a bit old fashioned for me. Overall, it was an enjoyable cruise, but I think the Nickle and Dime cost cutting measures are tainting the overall standards on Princess. Read Less
Sail Date August 2014
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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