1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Emerald Princess Review
  5. Emerald Princess Cruise Reviews
3 Helpful Votes
Sail Date: March 2019
Excellent cruise again. Easy embarkation. Our suite was perfect. The food and service were perfect. Entertainment was top notch. Disembarking was easy and very quick. We loved being on the ocean for a total of 10 days. ... Read More
Excellent cruise again. Easy embarkation. Our suite was perfect. The food and service were perfect. Entertainment was top notch. Disembarking was easy and very quick. We loved being on the ocean for a total of 10 days. Really the only thing disappointing was that we were not able to get off the ship at the stop on Maui as it was by tender boat and my husband is handicapped so he was not able to get on the tender. However, we were able to watch whales and dolphins and seals from the ship which was wonderful. We received wonderful service from the staff on the ship and were always treated with extreme care and concern. The entertainment was great. The shows were Vegas quality. They are always packed but Princess does a good job setting aside seats for this disabled and their partners. We will try to do our future cruises with Princess. Read Less
Sail Date: January 2019
We've been on this cruise before, and it is by far the best cruise for pure relaxation. The ship was showing its age a bit, but everything was still nice. The rooms (balcony A317) were roomy, comfortable, and the balcony was great. ... Read More
We've been on this cruise before, and it is by far the best cruise for pure relaxation. The ship was showing its age a bit, but everything was still nice. The rooms (balcony A317) were roomy, comfortable, and the balcony was great. Our steward, Ricardo Hernandez was beyond great. On the first day, when I met him, I requested ice 2x daily, as well as bathrobes for my wife and I, and this was done immediately, and he never failed to put the ice in the room. My wife had a problem with the pillows, and he helped solve this by the 3rd day. I find the dining on Princess in general, and this trip was no different, to be excellent but not really outstanding. (If it were, I'd probably give a 5.) We enjoyed all meals, and the Crab Shack dinner was well worth the price, lots of fun and our Jr. Server, Madhu, was excellent. We had some requests for dessert, like can he get some cookies from the buffet and lots of whipped cream for me. it would've been very easy for him to say that we were limited to what was on the menu, but he didn't. Off he went to the buffet to get exactly what we wanted. The entertainment was great also. I only have one complaint with PCL's entertainment. If you don't like to dance or go to the casino, the ship pretty much closes up after the main show. We LOVE what Carnival does, with their comedy routines late at night. Having been of a number of cruises, I must say that the service from top to bottom on this ship was way over-the-top outstanding.The best Ive ever experienced on a cruise, and we would definitely go again--on this cruise and on this ship. Only real problem was the internet. Like on many ships, it sucked. Read Less
Sail Date: October 2018
Embarkation went smoothly; there was consideration for our limited mobility (we both had walkers) and did not wait in long line-ups. Our cabin was on Plaza deck and as we approached we heard a considerable level of noise in the hallway ... Read More
Embarkation went smoothly; there was consideration for our limited mobility (we both had walkers) and did not wait in long line-ups. Our cabin was on Plaza deck and as we approached we heard a considerable level of noise in the hallway which was a mystery to us at first. The cabin was spacious and met all our needs. Accessibility aboard the ship was never a problem, except in the hallway outside our stateroom. We were disappointed with getting around the steward's laundry and service carts; the hallway is narrow. We enjoyed our dining experience. Staff was considerate of our limited mobility and sat us near the entrance.Similarly in the buffet, the staff assisted us with our plates taking them to our table, as well as providing us with our beverage requests. We did go to one show, which was entertaining, however in choosing to sit in the accessible seating area at the end of a row, I had to get up six times to let people pass by so they could sit with others. I finally started to say no and directed the people to go to the other end of the row. We discovered a great entertainer in one of the bars and spent most evenings enjoying his talent instead of going to the theater. Similarly assistance was provided as went ashore in Astoria. It was the attitude which impressed us; we were never hurried along, the staff was always patient and helpful. Disembarkation was disappointing in terms of walking-we could have been directed to a closer exit even though we did not request wheelchair assistance (I noted that those passengers who were in wheelchairs, appeared to exit closer to the gangway). Next time, I will ask. Read Less
1 Helpful Vote
Sail Date: October 2018
Old, dated, stained. Felt like an old Travelodge hotel.Low value. cannot compare to our other 3 cruises with Holland America. We repent Holland America, never again will we sale with the Dirty Princess. Our stareroom steward was great. The ... Read More
Old, dated, stained. Felt like an old Travelodge hotel.Low value. cannot compare to our other 3 cruises with Holland America. We repent Holland America, never again will we sale with the Dirty Princess. Our stareroom steward was great. The stateroom was worn out, the window curtans didnt fit properly. THe food in the Horizon buffet was almost un eatable. THe other resteraunts on board were better but disappointing in many ways. Check your room key card when you use it. Staff gave the wrong key card back to customers and cause lots of problems. Entertainment leader Jen was awesome but most of the entertainment was just so so. When we dis embarked the ship in Vancouver we had to Walk off because our connection was at 11am and we had no help from staff at ALL. My wife and I are in our 70s and I am disabled and we pleaded for help getting off boat but we were ignored by the staff. My wife and I had to drag and push our 5 bags down 4 decks and gang planks to a taxi. Worst expierence we have ever had. Read Less
1 Helpful Vote
Sail Date: October 2018
We took this cruise because my husband is wholly dependent on a walker due to his rehabilitating from two broken femurs (thighbones). It was convenient to where we live and didn't involve air travel. In addition, it was mostly sea ... Read More
We took this cruise because my husband is wholly dependent on a walker due to his rehabilitating from two broken femurs (thighbones). It was convenient to where we live and didn't involve air travel. In addition, it was mostly sea days. It started off badly, with the wheelchair supervisor slamming the footrest down on my husband's shin while assisting him into the chair. He didn't apologize or offer a band aid to quell the bleeding. We waited more than an hour for an attendant to get us to the room. The ship is really too long for someone with difficulty in walking any distance with a walker and that is my own fault for booking it. There was a helicopter rescue while at sea and we were denied access to our room for 5 hours. The announcement came while we were at breakfast and we couldn't get to our medications, reading materials, glasses. There was just about no place in the public rooms to sit (all occupied by the three floors of people who were evacuated) and we finally found the last two chairs in the library. This my 4th helicopter rescue at sea and we've never been denied access to anything but the immediate area. We could not attend some activities due to not being able to get from one place to another to get to an aisle or otherwise accessible seat for my husband. The Lido Deck was continually crowded--seemed like it was poorly arranged and not adequate for the volume of passengers. Upon disembarkation, we were kept waiting for over two hours for a wheelchair attendant; we were supposed to be off by 9:00 a.m. and it was after 10:00 a.m. when we finally got off. I had pleaded with the person doing the scheduling that we were in danger of missing our bus. We were the last two loaded on the bus. Our waiter literally ran between tables. It would appear to me that help is stretched very thin. Service was good. Our stateroom attendant was excellent. Our cabin was one of the nicest we've had since needing an accessible one--double sized balcony. The theater has no center aisles, is not tiered on the main floor. The seats are so broken down my husband said he felt like he needed a seat belt to keep from sliding forward. The rows are so close together that no one could possibly pass in front of the seated person who must stand each time. We're through with Princess. Read Less
Sail Date: October 2018
This ship goes to fantastic Islands like no other! You will want to go back right away as soon as you leave them! The Cruise Director and staff on this cruise work very hard to make sure all the guests are well entertained. The food in ... Read More
This ship goes to fantastic Islands like no other! You will want to go back right away as soon as you leave them! The Cruise Director and staff on this cruise work very hard to make sure all the guests are well entertained. The food in the dining room is superb! The Captain and his team were detained in their journey when a passenger became deathly ill and after travelling a whole night on the way back had to turn the ship around and head back to the Island to meet a helicopter that would pick up the ill passenger. This was all done very professionally and the Captain managed to get us back to Vancouver at the expected time anyway!! Pretty smooth sailing all the way! Embarking and disembarking was made very easy by spreading out the clients across the ship with numbers and colors. The excursion to Germaine's Luau in Honolulu was spectacular! Unfortunately ours got rained out but they handed us all good sized rain ponchos to keep us all dry! I hope to return to Hawaii someday, it was spectacular! Read Less
3 Helpful Votes
Sail Date: December 2017
It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was ... Read More
It seems like Princess has decided not to prioritize customer service. This trip felt more like working with an airline than a cruise line. The guest relations staff was not empowered to do anything when a problem arose. The food was mediocre. The entertainment, with a few exceptions, was terrible. The director of dining was abrasive. The decor was dated. The tendering was poor. Some of the scheduled events did not occur because the cruise director staff did not show. There was virtually nothing in the way of activities for our children. (Ages teen through young adult.) It was also odd that they had a series of enrichment lectures about serial killers. Why would that be a topic at all, never mind almost every day. On top of it all, you had the usual high pressure sales tactics (spa products, health products, art). Because of the poor training and customer service, the ship was simply not designed to give even the suite passengers anything extra. We made the most of our trip mainly by creating our own fun, designing our own excursions, etc. We also found out during the trip that numerous passengers were upgraded to Platinum, which was good for them, but further diluted the benefits of being Platinum, Elite, or Suite. For example, the evening cocktail party did not offer any complimentary drinks and snacks that were no better than what could be obtained elsewhere. Even the staff who helped suite guests with disembarking was rude. Christmas/New Year's is always a little hectic, but this was unbelievable. Also note that despite the cold weather, there is NO INDOOR POOL. The outdoor areas were almost unusable for the majority of the trip. Read Less
2 Helpful Votes
Sail Date: November 2017
We choice this cruise to celebrate our 33 wedding anniversary. We went with our son et his wife. The ship did not have a slide , my son was a little bit disappointed but we enjoyed the jacuzzi on the deck 15 with a panoramic view. ... Read More
We choice this cruise to celebrate our 33 wedding anniversary. We went with our son et his wife. The ship did not have a slide , my son was a little bit disappointed but we enjoyed the jacuzzi on the deck 15 with a panoramic view. The food was average at the buffet, bad coffee but the dining at Botticello was very good. We had a beverage package so we went at the International coffee for good coffee. and our servers Emilio and Romina were plaisants and funny.(table 28) The service was very good. We were disappointed with the AC of the cabin (A 306) We called several times , they came but did not fix it. It was hot at night with 4 people in the room. An accident spoiled my trip . The first night the door slammed at my finger. I had to go to the sick bay the next day because it was close . The Dr. did 7 sutures on my finger. I could not go snorkling or swimming the rest of my trip. I filed an accident report and had witnesses. The next day they fix the door (loosen) I had to pay the medical fees they told me to do complaint after the cruise.(which I did and wait for a reimbursement) The 2 nice things about this cruise was a tea time at the Botticelli in the afternoon and also a good tango quintet every day. I rated this trip poor because the accident and the AC in the room Read Less
6 Helpful Votes
Sail Date: September 2017
I chose Princess for our group because I knew they had great choices for a cruise to Alaska. We were a group of 14 total, all senior citizens with several having some problems getting around without help. I will start by saying the ... Read More
I chose Princess for our group because I knew they had great choices for a cruise to Alaska. We were a group of 14 total, all senior citizens with several having some problems getting around without help. I will start by saying the crew was more than accommodating, they were there to help you "even if they just thought you may need a hand". No one was wheel chair bound but they did use them to go on and off ship when visiting ports. It was never a problem. Food...Oh my gosh!! Used room service every morning for coffee and juice. The first two mornings out, our coffee was not as hot as we are used to but it was taken care of when I asked for hotter coffee and got it from then on. We ate at Horizon Court often, had the best onion rings, clam chowder, bratwurst, fries and potato wedges at the other walk up eateries. Late night visits to the ice cream shop was a must before bed. Our group of 14 had a table ready each evening in Michelangelo, never waited a minute, and we were treated like royalty. I only had one issue with prime rib being a bit on the tuff side but all other dishes were out of this world. I tried to have one menu item every night that was new to me and was never let down in taste or quality of food. Our room E414 was "obstructed view" price but it was not obstructed in any way, William was our steward and every time we left the room, he would slip in to tidy up, fresh towels and garbage emptied. Wish I could have taken him home with me! The beds were awesome. The whole ship was sparkling clean, impressed by so many crew members keeping it that way. Loved the hot tubs and the big cozy bathrobes. Loved being able to vote on "The Voice" as well. The train ride up the White Pass/Yukon had some of the most beautiful scenery I have ever seen. It was enjoyed by our whole group and a highlight of the trip. We could do as much as we wanted every day but for me just being lazy and enjoying the scenery was almost enough. Loved meeting people from all over the world. The Casino was fun even tho I did not hit any big jackpots. I actually left them more than I care to think about but that was my own fault! All in all, we could not have imagined this cruise to be any better and I look forward to another cruise at some point. Think we will stick with Princess as they are A#1! Read Less
1 Helpful Vote
Sail Date: September 2017
Honestly one of the coolest experience me and my GF have had. You have to be a real stick in the mud to NOT have fun. Seriously. I saw one person complaining about rust on the side of the ship. ITS A SHIP.....ON SALTWATER LOL. Lol now ... Read More
Honestly one of the coolest experience me and my GF have had. You have to be a real stick in the mud to NOT have fun. Seriously. I saw one person complaining about rust on the side of the ship. ITS A SHIP.....ON SALTWATER LOL. Lol now that THATS out of the way let me tell you.... Ship was IMMACULATE. Super clean. Staff were very attentive, friendly, and FUN! Our room steward was super sweet and did a GREAT job! Wish i could remember her name but its been since sept 17. Food buffet was pretty good. Nothing TO fancy but tasty enough to eat lol. (If you're not a super picky eater) They did a great job keeping all age groups entertained. They showed recent movies (Guardians of the Galaxy) out on the deck WHILE they had one the "formal" nights going on. Casino was a tad bit dissapointing but still was fun (who doesn't like any form of gambling lol) Drinks were overpriced but was kind of expecting that. Getting on and off the ship was a BREEZE. Super quick and efficient. Security was also very good (for those who notice that stuff) Room was clean, and just enough space for what its meant for. Bathroom was decently sized. Tub kind of overflowed a bit but wasn't a big problem. All and all we had a great time. Remember, if you treat staff with respect and kindness, they will do the same to you. These people work almost 24/7 during their "contract." They do their best to be friendly to everyone but i can imagine it being super hard to keep calm at some people. (I've worked in the service industry long enough to know this.) Read Less
2 Helpful Votes
Sail Date: February 2017
Amazing welcome with assistance to transport our people aboard and off charming and very respectful staff. This being the first and third cruise with some of the members it has been rated "Emerald Princess" has been the best ... Read More
Amazing welcome with assistance to transport our people aboard and off charming and very respectful staff. This being the first and third cruise with some of the members it has been rated "Emerald Princess" has been the best experience in their life, with a desire not to leave the vessel, also with plans to travel more with "Princess" cruise's. Our members had great pleasure in being able to sing "Karaoke" go to "Zumba" learn to "Waltz" when permitting dancing every night. Attending "Show's watching movies under the stars while the swimming pool splashes as high an the scream, every one loved it. Also entering every competition winning prints, jewellery. Attending every presentation offered. Being able to shop at night for bargain jewellery and gifts for families. To get lost on the ship at the beginning of the curies having lots of giggles and find exciting new places, and by the tenth day be a dap hand at all the lifts without getting lost. Dinning for some of the group is a first time experience, the up most thanks would go to Dianni 'Supervisor' Piazza for his kindness, understanding and allowing our group to be treated with the highest respect from the crew. We are overwhelmed to have met so many wonderful crew members. Peace Love and Harmony to all. Read Less
6 Helpful Votes
Sail Date: January 2017
I must admit to being sceptical and very stressed on boarding our first ever family cruise. We chose Princess from recommendations by others, and chose this itinerary as was wholly within Australia and didn't require passports. I ... Read More
I must admit to being sceptical and very stressed on boarding our first ever family cruise. We chose Princess from recommendations by others, and chose this itinerary as was wholly within Australia and didn't require passports. I travelled without my husband - and took my 16 yo intellectually handicapped daughter, plus my other 12yo daughter - so my circumstances were no doubt vastly different to the many relaxed retirees we found onboard. Embarkation was just 'ok' as we suffered an initial 'rookie' hiccup - in that we weren't given a plastic 'boarding card'. These were issued on check in to seemingly every other passenger - except us (ugh!!). But this was quickly resolved by a kindly Princess staff member and we were ushered onboard at the allocated deck boarding time of midday. The ship is incredibly impressive, and the service we received from staff on board was excellent. Highlights for us included:- 1) The Pizza and Ice Cream bar. Delicious woodfired pizza, and soft served ice cream (with sprinkles and toppings if you desired!) were definitely a hit with my girls - and me!! 2) Movies Under the Stars - fantastic, as they screened all day long with good quality, new release features 3) Botticelli Dining Room. We opted for Fixed Dining at 5.45 each night and for me, this was the best part of our cruise. Food quality was exceptional, and they had a fabulous kids menu. Service was impeccable and we were seated, fed, and gone - before 6.30 in most cases!! This was great with 2 impatient kids who detest long waits. 4) Room Service Breakfasts - OH MY GOD - once I discovered I could order brekky for free (and beat the huge crowds at the brekky buffet) - I was hooked. Croissants, coffee, fresh OJ delivered straight to my room to be enjoyed on the balcony without seeing a single other passenger?? I think YES. 5) International Café - best coffee ever. Loved this place. Delicious cakes. Miss it already. 6) The in cabin TV!! I have to admit that this was the biggest shock for me - as I'd heard the TV at sea was 'crap', with re-runs of the Love Boat and Princess Merchandise channels only. I can say - proudly - that my family spent an EMBARRASSING amount of time in our cabin because they had 4 dedicated new release movie channels, two dog and cat channels, and comedy channel, and a beautiful vacation channel showing all my future dream cruise destinations. My girls were completely obsessed with the 24 hour bridge cam and ship location channel!! We loved it!!!!! 7) Port Arthur - what a fantastic, eerie, picturesque, surreal little place it is! Tenders were organised expertly with very little waiting time. A fantastic first port. Lowlights for us: 1) Horizon Buffet. To be fair - the choice of food at brekky and lunch was awesome - if you are an adult like me who eats anything. But I can honestly say my girls went in there for lunch on the first 3 days and came out with a breadroll - as they had no 'plain' foods on offer for kids. Thank GOD for the pizza bar and the Trident Grill - which served burgers and chips - and was basically where the kids had lunch every day thereafter. Also with the buffet - there is just not enough seating. In 8 days, we were never once seated inside - at any meal. On some days, even sitting outside was a challenge. We heard from other experienced travelleres that the Emerald was bulging with passengers for this trip - and had too many on board. But - ever positive - we opted for room-service brekky, pizza for lunch, and Botticelli for dinner. 2) The cabin bunk configuration (see comments re cabin below) 3) No Aussie power points - make sure you take US adapters!!! 4) Disembarkation problem at Melbourne. Passengers were informed that we would be able to get off the ship at 10am - but it was closer to 11am due to a problem at the Port of Melbourne- and this caused a great deal of stress and anger as all passengers were made wait in claustrophic, hot queues for almost an hour. My daughter was having a meltdown and I felt nauseous and light headed from lack of oxygen in the cramped waiting lines. Once the line started slowly moving - it led to some of the more entitled passengers thinking they could outrank us first timers and jump queues - and it was just ugly scenes. This then flowed on to the 1km line up for non-existent taxis (and more well dressed entitled queue jumpers) - and all in all it was a disastrous day in Melbourne that I wished I'd just stayed on board for!!! 5) The decision to drain one of the 2 main swimming pools on day 5 of an 8 day cruise - in 38 degree heat - in school holidays - was ridiculous. To make it worse - they never refilled it. This forced basically every child on board to flock to the one remaining pool/deck area. It was a nightmare and we preferred to stay in our air conditioned cabin, away from the crowds. Overall, the experience of not having to prepare a single meal for 8 days - and ship life in general - was definitely a 'yes' from me, and although I'd love to go on another cruise very soon - I think I may lean towards a smaller boat with less crowds! Read Less
6 Helpful Votes
Sail Date: December 2016
Our best friends were offered a great deal and asked if we would join them. We did, as too did another of our friends...we all booked on Aloha Deck, mid ship Portside. We have all cruised before, My wife and I, seven cruises with APT, ... Read More
Our best friends were offered a great deal and asked if we would join them. We did, as too did another of our friends...we all booked on Aloha Deck, mid ship Portside. We have all cruised before, My wife and I, seven cruises with APT, P&O AUS, P&O Europe, CTC and Norwegian plus self drive and coach tours of USA,NZ, Tasmania, Fiji UK Europe. I have a partial disability after a broken neck, other spinal problems, balance, knee and shoulder problems and at times use a walking stick. Everything was great until the WALK from Sydney domestic to International to meet the shuttle. asking for some assistance I was ignored. Arriving at the dock, Yippee I was 'Forced' into a wheel chair where a lovely attended got us straight to our cabin. From here things deteriorated. I would estimate about half the passengers were Asian and I was pushed in and out of elevators, being tripped and falling, knocked over on stairs, shoved aside at the buffet, people going the wrong way, children pulling food out with their hands and replacing it if they did not like it, running around everywhere even in the dining areas, climbing over and on tables and chairs Throwing half eaten food and plates in The Davinchy ding room. There was an influx of flies at sea and staff closed doors to the outer decks from the dining areas...did this worry them? 'no' they pulled the barricades away and then left the doors open...I am sure they could not read English directions. Coughing and sneezing was rife...I and my friend are now suffering from an exceptionally bad chest, throat and ear infection, as well as a couple of others we have been in contact with. The cabin (except for the Tiny shower), cabin staff and crew were really great.....we did feel the cruise was excessively expensive in many ways. We would still rate the Norwegian Star as the best we have cruised. Read Less
10 Helpful Votes
Sail Date: November 2016
Overall, the ship was amazing. The dining was a WOW!! Although the entertainment was average, with only 4 or 5 musicals, the ship still kept our family of 4 busy throughout the whole day. The sporting and fitness facilities on the ship ... Read More
Overall, the ship was amazing. The dining was a WOW!! Although the entertainment was average, with only 4 or 5 musicals, the ship still kept our family of 4 busy throughout the whole day. The sporting and fitness facilities on the ship were outstanding, the ship provided us with a number of sports, such as table tennis(ping pong), basketball, soccer, cricket, paddle tennis, mini golf a jogging track and a well equipped high-tech gym. Every night, when the room steward refreshed our room he left us with delicious chocolates and the next day's edition of the Princess Patter( the newsletter with showed all the activities happening in the next day). One very important thing I would recommend you to purchase, especially if you are travelling with kids, is to buy the soda and drink package. And also purchase once you get on the ship, not before, because the price onboard is cheaper than purchasing it from the website. With 60 Australian dollars we could get all the drinks we wanted for free. And one thing that you should know is that Princess is not very strict with the package. For example, I could but a drink and then give the card to my sister and she could get a drink for herself. Our interior cabin was very nice. The service on the ship was amazing. The dining was also great. The pizza in this ship was amazing. For breakfast there was a huge variety of food, from pancakes, to waffles, to omelettes, to hash browns, to scrambled eggs, to croissants, to yoghurt, to chocolate croissants, to fruit etc. The dinner was amazing too, and the dessert was absolutely wonderful. The cruise was actually very great for children too, the kids clubs were awesome, and the youth counsellors very very friendly. The service on this ship was also very great. Read Less
11 Helpful Votes
Sail Date: September 2016
We chose this cruise because it suited where we wanted to go at a time we wanted to go. The ship itself is a nicely laid out ship although a bit tired. It was being repainted during the course of the voyage. The cabins were of average ... Read More
We chose this cruise because it suited where we wanted to go at a time we wanted to go. The ship itself is a nicely laid out ship although a bit tired. It was being repainted during the course of the voyage. The cabins were of average cruise ship size and reasonably appointed with basic toiletries and towels. There was an electronic safe where you select the combination number. The bed was nice and comfortable. (We requested twin beds because of my disability but got queen size). We were anytime dining and the food was excellent. I am coeliac and the head waiter was exceptional in helping me to select a suitable menu for the next night. The main restaurants were very good. However, the 24/7 Horizon buffet left a lot to be desired. Split into 4 parts it was difficult for me to find which area was producing gluten free food. I felt that this could have been remedied by putting the gluten free symbol on a sign outside the one that was recommended. The crockery was plastic with plastic cups and beakers and wooden stirrers. Most of the entertainment was good but average with very little that could be classed as excellent. It mainly finished by 11.00pm. It was very difficult to get into the theatre as it only sat 800 when there was over 3,000 passengers. Some shows were on for 2 shows a night for 2 nights and there were passengers who went to every show. Maybe the ship needs to introduce a cabin card swipe system so people can only go once to that particular show to give others a chance. The coffee lounge was always packed by selfish people who just sat there reading books with no drinks thus preventing people who wanted to use the facilities of the coffee bar a seat. Very difficult to get a sunbed unless you 'booked' it with a towel early in the morning. No towels were removed by staff as ship information stated. The service by Cabin staff, Waiters and Bar staff was very good to exceptional. I could not fault any of them. Some of the shore excursions were very expensive and a lot cheaper to do on you own through the local tourist information. We did book two tours through the ship which were very good. Do some research to see which best suits you. All in all, a ship that CANNOT cope with 3,000 plus (mostly selfish) passengers. I will not be going with Princess cruises again due to this type of passenger and the staff indifference to resolving this kind of problem Read Less
11 Helpful Votes
Sail Date: June 2016
To see the North Cape and Norway The show were very Poor They now charge 15% an all bar bills inc a bottle of wine at dinner. Tours expensive $119-$129 per person per trip Some bars were closed for the sale of art paintings i ... Read More
To see the North Cape and Norway The show were very Poor They now charge 15% an all bar bills inc a bottle of wine at dinner. Tours expensive $119-$129 per person per trip Some bars were closed for the sale of art paintings i came to see Norway not art paintings SALE The trip started at went down for dinner could not look out of the windows they needed cleaning we are talking on the 6th deck. there are no transfers to the town at any port so you have to walk a long way through the docks The shows in the evening were VERY POOR very amature you sat for 30-40 to see the show 30 min was the longest time a show was on. They have started charging 15% on all drinks eg- Coke $2 with a charge added on Every day they bobard you with offers ec Beefeter Gin duty free $30 i can by in morrisons cheaper. Read Less
10 Helpful Votes
Sail Date: May 2016
Booked this cruise without hesitation after a princess cruise two years ago which was outstanding. First problem occurred with the lifeboat drill, it took forever , the muster point we were at had very little seating which meant sveral ... Read More
Booked this cruise without hesitation after a princess cruise two years ago which was outstanding. First problem occurred with the lifeboat drill, it took forever , the muster point we were at had very little seating which meant sveral people with walking difficulties having to stand for a long time. Prior to the actual drill there were numerous pointless announcements. Thereafter the cruise was OK, but just OK, long wait for everything from drinks to tables to lifts. On a positive note the cabin was great with a very comfortable bed and the ship was very clean. The service was poor a lot of the time, and many of the staff lacked the sort of customer service skills you usually experience on a cruise. Finally the excursions were a massive rip off, 99$ dollars each for a short tour of Guernsey. Will not travel with princess again, it all seemed to be about the money. Drinks package was not worth having as often once the waiters saw your sticker they lost interest and you were left waiting. We had a two hour wait for disembarkation, and drinks were only provided for the elite group. Sorry princess, feel very let down. Read Less
1 Helpful Vote
Sail Date: May 2016
Apologies for the late posting – this got buried in my misc file and has only come to light having had a grand de clog of the computer! Having recently returned for a 7 night cruise 7-14th May on the Emerald Princess I felt a ... Read More
Apologies for the late posting – this got buried in my misc file and has only come to light having had a grand de clog of the computer! Having recently returned for a 7 night cruise 7-14th May on the Emerald Princess I felt a review coming on! I've never cruised with Princess before I went with an open mind ! Taking with me for her first ever cruise, my younger disabled sister. Embarkation for us was excellent - although there did seem long queues , we went straigth through - many thanks to our wheel chair pusher. My sister thought it was a wonderful ship and the flat and easy access everywhere with hand rails galore meant she felt confident enough to leave her walker in the cabin most of the time whilst she was on board We had an inside cabin which was fine although the toilet seat looked in need of replacing - clean but with chips out of it.! We were on deck 10 - Caribe deck which seemed a long walk from anywhere - having never been on such a large ship before ! Although we were several decks above the theatre the sound seemed to funnel into our cabin. We cruised out of Southampton with a very short sail away party for the first night at sea. Having opted for the dine anytime we duly presented ourselves to the Micheal Angelo restaurant at the ( for me ) early time of 6.15 - table for 2 ? sorry you will have to wait - please have a pager unless you don't mind sharing ! So shared we did. Our meal was fine but really nothing special as my sister had the pre paid soda package she was served a soft drink - I was just ignored ! So water and an average meal later - although the rib of beef was nice - corn on the cob, jacket potato and half a tomato wasn't quite the accompanying veg I was expecting. ! Onwards and upwards , we must see the first sitting of the show in the theatre I told my sister Debs - it will tell us all the types of shows we can expect for the week ..BIG disappointment! The dancers did their thing briefly , The Cruise Director did the usual hype bit and then this Magician took to the stage - I fell asleep and I wasn't alone ! 35 mins later and that was it ! Throughout the week the shows were well below what I was expecting and on one night had I been sitting at the end of a row I'd have got up and left - the 'entertainer ' ( and I use that title very loosely) started off making rude comments about the audience -he then got a lady up on stage and as she walked up the step starting making raspberry noise as if she was Farting HARDLY what I was expecting from the prestigious Princess Line , I know others around us were equally unimpressed. My sister was delighted with the dancers and thought they were fab - They only did a 35 min show ! so were hardly into their stride before it was over. I was disappointed having seen far better acts /shows on older, smaller and cheaper vessels.! After 2 meals in the MDR we decided to use the buffet , at least there I was asked if I wanted some wine ! And we could eat when and with whom we wanted. Downside - the plates were plastic ! I understand the reasoning behind this but there were glass water glasses on the tables, however and when my wine arrived it was in a plastic glass ! I was too stunned to do anything about it , the following night I was ahead of the game - Sauvignon Blanc in a real glass please - back he came with it in a water glass ! Our ports of call were La Coruna - having been there several times before and mindful of sisters walking abilities we took the 2hr Hercules tour - which was very interesting and not that expensive at 15 euro each. Bilbao - New port for me , took the shuttle bus into the city which was a fair old trip , meandered around and did a little shopping. Didn’t bother with the Museum as modern art not our thing. Le Verdon – billed as Bordeaux (ish) a lovely little French seaside town , the sun came out and we had a mooch about. Wasn’t prepared to do the 2 hour trek into Bordeaux. The dock at Le Verdon was tightly controlled as it was a container terminal rather than Cruise one. We had specified walkways and the trek from Ship to coach was a good half mile – not nice in the pouring rain. We were late away from here owing to latecomers - shame on them ! Onwards to St. Peter Port – another place I’ve visited many times and I did worry how sister would manage with the tender transfer. I didn’t need to – as usual the staff were most kind and professional and my sister was very pleased with herself . We did the noon day gun here at the castle ( not the most disabled friendly location – but glad we made the effort ) Disembarkation Day Given the ship holds 3000 I expected a bit of a wait on disembarkation but it was ok - only marred by – in my opinion selfish or simply thoughtless able bodied persons seemingly unable to walk down some flights of stairs. Thus preventing the less able to get in the lifts. On our deck 3 persons in wheelchairs , plus myself with debs and her walker waited over 30 mins - I finally jammed Debs in a fairly full lift and walked down . We were not the first off and hadn’t opted to self-disembark , I understand if you have several bits of hand baggage the desire to use the lift – but if you are a couple it’s not rocket science - one uses the lift with the bags and the other the stairs. Overall we enjoyed the cruise, the food was fine, the service was good, though our maid seemed to have a lots of cabins to service – perhaps that was why ring marks from glasses were not wiped off the dressing table for 4 days ! The entertainment let it down for me, although I must say the selection in the Karaoke books I thought was very good – far better than Cunard.! Would I cruise Princess again ? well I did put down the £75 deposit for future cruise BUT as I now know they don’t have any adult only ships I may well ask for my money back.! Especially since the court ruling on no children out of school in term time appears to have been relaxed now. There were only a few children on board – but they took over the two main pools and the Jacuzzis with the parents choosing to ignore the signs saying their children must be supervised. At the end of the day children will be children and I know some people like the extra life and noise they bring - I don’t . Having said that I did meet 2 beautifully mannered and behaved boys who were a credit to their parents. Read Less
Sail Date: April 2016
We choose this cruise as a mini-break treat for my Partner and myself, having been wheelchair bound after I suffered a broken femur in January. We are cruise addicts anyway and knew that the food, the facilities and general spoiling where ... Read More
We choose this cruise as a mini-break treat for my Partner and myself, having been wheelchair bound after I suffered a broken femur in January. We are cruise addicts anyway and knew that the food, the facilities and general spoiling where just what we needed after our recent difficulties. [ I had been non-loading bearing after my accident and my poor long suffering partner had been my "legs" and full time carer and cook- housekeeper since January. We were both exhausted. ] OMG how right we were. Everything went perfectly, Embarkation at Southampton was swift and caring. Disabled Access Balcony cabin was amazing-[ sorry I can't remember the number but I'm sure they're all as good.] Larger than usual with everything spaced for easy wheelchair access especially the wheel-in bathroom with sitting shower, and the drop down access to the balcony. Breakfast served to us in-room to save the hassle of getting up in time. Mostly my Partner accompanied me but on the occasions when I whizzed about on my own there was always a memeber of staff asking where did I want to go and taking me there if necessary From a general revue viewpoint a slight disappointment for my Partner was that the War Museum on Gurnsey was'nt open when his Tour arrived but another venue was substituted. I'd given him the afternoon off for some him [ and me ] time. Anyone dependant after injury will understand this remark ! We thoroughly recommend this type of holiday and Princess Cruises especially for anyone who is disabled, wheelchair bound and in need of a lot of spoiling. Just because you are disabled there is absoluely no reason to give up on cruising !. Read Less
9 Helpful Votes
Sail Date: February 2016
We are retired senior citizens living in southwest Florida and needed a weekend interlude to chill out. We as a rule do not like short cruises for this purpose, but revisited the 4 day cruise option. This was our 83rd cruise and 21st with ... Read More
We are retired senior citizens living in southwest Florida and needed a weekend interlude to chill out. We as a rule do not like short cruises for this purpose, but revisited the 4 day cruise option. This was our 83rd cruise and 21st with Princess. And was it a joy with good food, places to read around the adult area in front of deck16 and enjoyable entertainment. We particularly enjoyed the new bed covering topper being installed on all Princess ships, the nightly event in Sky walkers for platinum and above captain circle members and the international café on the piazza on deck 5. Customer service in general was excellent and fellow passengers, mostly in their 50's and above were in good form with generally pleasant dispositions which makes for a happy cruise. We took advantage of a good price on an obstructed outside room at the location of the last lifeboat. But you could have a clear view of the back of the ship and you could look over and through the lifeboat. So with nice places to read around the ship, we did not miss a balcony. But we still rather have the balcony except if there is a good incentive on the type of room we had. As others have noted, it is hard to get the room temperature down and so room temperatures fluctuated a bit more to the warm side than we like. The room never was as hot as a reptile cage but at times a little warm for us. We enjoyed morning coffee at the international café with the excellent croissants, especially the chocolate and almond. We like to have more of a brunch so would go to Horizon Court for breakfast items until 11:30 a.m. We usually picked a lunch item at the international café where they have nice salads, quiche and Panini’s. We had anytime dinning and at after the 7 p.m. show which meant we were eating around 8 p.m. I am a seafood lover so enjoyed nicely prepared sea bass, scallops and shrimp in a lime sauce, lemon sole and salmon. My wife enjoyed nicely prepared prime rib and another beef pot roast type of dish. And we also enjoyed the pub lunch in the wheelhouse bar. We enjoy a nice pint of beer with a ploughman’s lunch and there is no charge for the lunch. Overall, we thought the ship was in good condition for being nearly 9 years old. The wrap around promenade DECK is very nice for exercise or just using the deck chairs to read or enjoy hearing the sea. Comedian Troy Thurgill as usual was very good the last night and the two production shows were entertaining but the mentalist was not our cup of tea. There was plenty of music around the ship for dancing and listening. We enjoyed the interlude so much that we are going on a 4 day cruise on this ship next month, going to Cayman Island Instead Of Grand Turk on this cruise. I am a blind traveler and find the staff accommodating and being respectful in trying to help you. Although there did not seem to be many handicapped bathrooms, I did locate the one on the starboard side of the ship on deck 7 forward. If you like bottle water, you can purchase 12 bottles from Princess for 6.90 for 16 ounce bottles, a good value In sum, only 2 hours from home, the short 4 or 5 day cruise is a nice way to be with your best friend and have everything done for you by a good room steward and waiter. Read Less
1 Helpful Vote
Sail Date: February 2016
We sailed on the Emerald Princess from Port Everglades to Grand Caymen and Ochos Rios Jamaica.WE arrived at the Port about 10am they told us to line up to wait there were benches .They were not to clear and it wasn't marked at all ... Read More
We sailed on the Emerald Princess from Port Everglades to Grand Caymen and Ochos Rios Jamaica.WE arrived at the Port about 10am they told us to line up to wait there were benches .They were not to clear and it wasn't marked at all where to go if you needed wheelchair assistance.Then we were told i needed to wait in the front on a bench for the handicapped .They told my wife to stay where she was then when i got to the bench i was told i was #2 and they told me my wife should be here with me so i texted her to meet me.Then they came by to have us fill out a health questionnaire and then we waited about 12 o'clock George came with the wheelchair wheeled us right in he handled everything giving us our boarding passes and wheeling us to the waiting area for handicapped we then were wheeled right on to he ship bypassing the picture taking .They brought me right to our cabin where my scooter was all ready there.We were on thee ship by 12:15.We met are cabin steward Felix he apologize for the cabin not being totally ready we understood and had no problem with that. We called room service to take our mini bar out and bring us two coffee cards we then proceed to the international cafe and had lunch there. The worst part of the trip was the muster drill for us .They did a excellent job of getting us to our muster station using the elevator for my scooter. They were very coordinated .The problem occured after the muster drill .They opened up the elevators right away not giving wheel chairs or scooters time o ge on and back to there cabin. We waited a hour for a elevator and it wasn't just us it was all of us in wheelchairs and scooters. That was the worst part of the cruise.That night we ate at the Crown grill it was empty food was great .This is the only night of the cruise the crown wasn't sold out. I highly recommend doing this the first night of your cruise . Highlights of our cruise . The superbowl it was great to watch it with friends and fans in club fusion.Ultimate balcony dinner was awesome ill right more in cabin review. Salty dog pub was well worth the $19.00 pp and was interesting food the bourbon dessert has 2 ounces of jack daniels in it and the jack was not cooked off it was a excellent dessert. Overall we had a great cruise the food was great the crew were very friendly and always smiling.There were no a/c or water problems as some have stated in earlier reviews.Disembark they were again un organized for wheelchairs.room service was great ordered pizza a couple of times and a burger. Read Less
1 Helpful Vote
Sail Date: December 2015
I would like to start out by saying I had several recomendations to sail a Princess cruise line but I was not happy This is detailed list of all my disappointments from the start to finish on day 1 check in went well as we got our ... Read More
I would like to start out by saying I had several recomendations to sail a Princess cruise line but I was not happy This is detailed list of all my disappointments from the start to finish on day 1 check in went well as we got our room key and the agent told us that we have the sticker for our drink package that I paid for online My wife and I went to the room then went to get a bite to eat, after getting our food we brought it over to the pool bar and ordered a drink and was told that we did not have the drink package, we were told to go to the customer service desk to get it fixed, well that took almost 1.5 hours to fix it. My question is why did I order it online? Our room steward Fernando greeted us when we first got there, he asked us if everything was ok and I told him that it was hot in the room, he checked the air conditioner and agreed that it was hot and he would take care of it when we went back to the room to unpack it was still hot so I called customer service and they said they would take care of it next we went to brush our teeth and we only had hot water so I called and told customer service when we came back to the room after dinner there was a card on the thermostat that said the issue was resolved it was not still very hot so I called again our first night in the room was very hot and uncomfortable the next day I called again and complained about 3 times, every time we went back to the room we had to go back to the room every time we had to go to the bathroom because the men's and ladies bathrooms by the pool either did not work or did not have water to wash our hands (that was the case every day of the cruise) each day there was either an out of order sign or under maintenance sign put up on many of the bathrooms through out the ship at the pool area I noticed on the bottom of my feet that there was paint speckles from the floor, and the paint that did not seem dry the entire cruise the air did not work in the room it was about 10 degrees cooler in the hallway than our room at one point when maintenance came to the room he said they are having problems but to keep the curtains closed at all times (what is the cense of getting a balcony room if you have to keep the curtains closed?) on formal night we got dressed up even though it was hard because with no cold water and no air we could not cool down I went to use the bathroom next to the dining room and used the urinal, the urinal next to me overflowed on my dress shoes I was totally disgusted at that point I saw Captain Marcos and told him of my problems and concerns and he just walked away from me with out even asking me my name or my room # we were shocked to say the least, here was the Captain of the ship and I was making a complaint and he walked away another concern that we had was the inexperience of some of the staff one time my wife ordered a Pinot Noir glass of wine and the waiter asked if she wanted an olive in it, another time she ordered from another waitress a cosmo and I ordered a Grey Goose and tonic with lime, 5 minutes later a waiter came back to get our order because she did not understand what we ordered we had 5 nights on the ship that we had no air and no cold water one night we went to the upper decks and feel asleep on a lounge chair for a few hours just to get some sleep the Internet that we paid for in advance did not work in our room and only seemed to work at the Internet cafe I feel that the ship was in dry dock and not ready to sail because we had issues before we left Fort Lauderdale and that is one of the reasons we sailed late The main reason I am making this review that all of us work very hard in our jobs no matter what we do and we like to reward our self with a vacation, we save up time, money, plan who is going to take care of the children and the house and the pets while we are away. We make all our travel reservations, airport parking, plane, hotel and car reservations all to go on a cruise to a great place. We do all our homework and pick a cruise line and ship that has good ratings all to be so disappointed. I talked to several couples that have traveled on Princess and they all said that this was the first time that they have experienced anything like what some of us had experienced on this cruise. Princess did give me a partial credit to use at a later date so we booked again, I had to cancel due to I am disabled and I needed surgery. I went to book another cruise and my credit was taken away because I did not use it on time. I contacted Princess and was told that they will not give me my credit. I was very upset after the cruise but since they gave me a credit I did not post anything but after taking my credit away I am posting all of my complaints. I would not step foot on another Princess cruise nor would I tell anyone to cruise with them Read Less
3 Helpful Votes
Sail Date: March 2015
Overview: This was probably one of the best cruises I have ever taken in my life. The ship was elegant and beautiful, the staff was superb with excellent service. I had the most amazing table mates possible and was even a part of a ... Read More
Overview: This was probably one of the best cruises I have ever taken in my life. The ship was elegant and beautiful, the staff was superb with excellent service. I had the most amazing table mates possible and was even a part of a Cruise Critic member's (foolds) proposal to his girlfriend. I met lots of great friends on the ship and I am so lucky to have had this experience. Embarkation/Bon Voyage Program My grandfather joined me on the ship before it left port as part of the Bon Voyage Program. As soon as we arrived we were taken in and led to the priority check-in line and were taken to board the ship. The whole process was very smooth. He absolutely loved the ship and one of the bar servers, Nhorman, helped us get him and his wheelchair on to the ship. He was exceptionally nice and friendly to us and to my grandfather. Ship Overall the ship is pretty nice. There are a few design issues such as moving between dining rooms but overall it is nice. The public areas are well decorated and somewhat elegant. Overall the ship appears well maintained. I find some people have unreasonable expectations for ships (remember that they operate 24/7/365). I saw plenty of maintenance taking place and did not feel the ship to be in disrepair or dirty. Crew/Service I must say that the crew on the ship was very helpful and kind. Dining room service was decent but not outstanding. The bar people were nice and friendly. My cabin steward (it's steward, not stewart by the way) was great. I take a medication that I have to mix with water. I usually use a fork to mix it in a cup so the first night of the cruise I went to Horizon Court and picked up a fork and brought it back to the cabin. The next morning the steward took the fork, which I figured he would, so I went to and picked up another fork that night. Well the next morning the steward brought me a clean fork and extra glass and left them in my restroom for me to use with the medicine. I find this to be extraordinary service that he did this without me having to ask. I gave him the Consummate Host card. Ports/Shore Excursions I have been to Cozumel and it is more of the same it has always been. The only excursion I took was in Belize which I really loved. I took the open air trolley tour. I am kind of torn because I loved the tour and the people seemed nice but Belize is a horribly homophobic place so I do not plan to spend any money at all there in the future. Mahogany Bay at Roatan blew me away. Let me say this now: I heard an Princess Elite member telling people on the ship that they could NOT use the beach at Mahogany Bay because it is owned by Carnival. This is 100% FALSE. The beach is free for any cruise passenger that docks at that dock. If someone tells you any different they are simply misinformed. I spent the day at Mahogany Beach and it was simply amazing. The water was beautiful and so was the atmosphere. Entertainment The only show I really attended was the magician, Michael Barron, and he was excellent. This was probably the best magic show I have ever seen and was very entertaining. I did attend the Princess Pop Star competitions as a friend I met on the ship was competing and they were amazing. We (a group I met on the ship) also went to Skywalkers most nights and had a blast. LGBT Get Together There was a LGBT get together every day at 5:30 in one of the bars, usually Wheelhouse. I met a few other guys there and we all hung out together for portions of every evening. The only thing I would like to see them change is maybe have a crew member host it (there are plenty of gay guys in the crew) and have some way of marking where the event is within the bar such as a sign. Cabin I was in cabin A403, an interior cabin on deck 12. The cabin was small but comfortable with adequate storage and closet space. The bathroom was small (as all are) but it served it's purpose. The Elite bathroom amenities were nice. Captain's Circle Elite Benefits The Princess Captain's Circle is awesome. The benefits are outstanding. I received a free mini-bar, priority service at the pursers desk, 10% boutique discount, priority tender embarkation, 150 free internet minutes and much more. These were all awesome benefits. Bad Parts Avoid the shopping show on the second sea day. You will lose part of your life if you go. There was little to no actual port info given and the whole thing was a long, drawn-out sales pitch and the man (Vince) was repetitive and not very genuine. I would not lose sleep if they did away with his position. Disability Accommodations I have some medical problems including a damaged spine. I did not ask for or sign up for any disability accommodations but the facilities seemed ample and appropriate. I did use the elevators which were usually available but sometimes had a wait. There were quite a few mobility impaired people onboard who seemed to get around easily (as easily as possible). The tender ride in Belize and the trolley were a little uncomfortable and I had to take pain meds after returning to the ship but that was the only real annoyance. Solo Cruising I have taken many cruises but this was my first solo cruise. I was nervous at first but it worked out really well. I did not attend any of the SOLO cruiser meetings as they all interfered with the LGBT get together or other activities. Summary The cruise was amazing. I absolutely loved it and am looking forward to another. Read Less
Sail Date: August 2014
We used to travel down to Southampton from mid Suffolk in our car, staying overnight at a spa hotel, indulging in a first class dinner then going down to the dock by taxi and after the cruise returning to the hotel by taxi to pick up our ... Read More
We used to travel down to Southampton from mid Suffolk in our car, staying overnight at a spa hotel, indulging in a first class dinner then going down to the dock by taxi and after the cruise returning to the hotel by taxi to pick up our car. Having costed this out a couple of times, we decided this time that for marginally more money we could get a return taxi all the way down to the port without the hassle of driving. We got to the terminal at about 10.30 and took the lift up to the departure lounge. We later discovered that, as DW is mainly wheelchair bound we could have asked at the lower floor reception for help to push the chair aboard. We went to the check in area and all went smoothly as a priority check in. We then proceeded to a refreshment area to wait until called to pass through the security department. Upon boarding at about 11.30, proceeded down to our stateroom to find our baggage already there. Putting our valuables into the safe and dumping our hand baggage, we proceeded to the Da Vinci dinning room. At this point enroute to dine, staffs try to direct you to the buffet at horizon court, each to their own preference of course. Having had a light lunch, we then made tracks to find the Maitre d’ hotel to request a table for two for dinner. We are very sociable people but do like just being on our own at the dinning table. Well tables for two are as rare as hen’s teeth so we were most fortunate to be changed to one for fixed time dinning at 5.30 in the Da Vinci. I must mention here that we book with Princess over a year ahead so as to get a wheelchair accessible cabin (classified as HC ). Our cabin was C304. Next stop was down to the stateroom to unpack and read the what’s on program sheet, “The Patter”. At about 3.30 we went to our muster station for lifeboat drill at 4.00. this way we could use the lifts for the drill. We had already been to reception to register DW as needing carry down by crew should there be an emergency evacuation. One of our preferred entertainments in the evening is the Princess Theatre. Nowadays there are usually three shows each night at about 7.15pm, 8.45pm and 10pm. Our dinner time dictated that the 8.45 show was best for us. The age demographic on cruises out of Southampton seems such that there many more people in wheelchairs etc. than other cruisers using airports. I suppose over time those with infirmities will increase. Princess need to seriously look at accessible seating throughout the ship. Shipboard public spaces. International Café. On sea days this area was well overcrowded although extra tables and chairs were put out. The overcrowding was such that there was an overspill into the Vines bar, preventing anyone sitting down to enjoy a glass or two of wine. Vines should be relocated to somewhere quiet, say a corner of Crooners bar. Pool and sun deck. Here again the elderly age demographic of most of the passengers meant that these were not crowded and not overly used by the chair hoggers seen on most cruise ships, although some of the best positioned loungers were bagged early in the day without use most of the time by ignorant stupid people. Dining rooms. We only felt the need to dine in the Da Vinci. Ah. what an improvement Princess has made on the last few cruises we have been on. The food on our previous several cruises seemed to have slowly reduced in quality but this cruises food quality and presentation was a vast improvement Well done Princess, you must have listened to your passengers. Internet. “Oh dear” We being Platinum members each got 250min. free time. The connection speed seemed to be slower even than the old 56k dial up (for those who can remember that far back) such that to download emails took about 20min. “Oh dear” Now for our views on the evening shows in the Princess theatre. Day 1 Welcome aboard song and dance plus comedian Jeff Stevenson who was clean and excellent. Day 2 I got the Music. Very good. Day 3 Steve Larkins as Mercury Rising . Smut and innuendo just bad for us and several passengers walked out. Day 4 Chilli Gold. Very good singer. Day 5 Andrew Geater. An excellent singer. Day 6 Steve Larkins again. We gave it a miss and went elseware. Day 7 Production show Boogi Shoes. Excellent. Day 8 Vocalist Nic Page Falsetto on top of Baritone in the same song line. Not for us and some other passengers so we walked out and enjoyed a coffee on our balcony. Day 9 We were docked in Venice, it was festival time ashore and we were treated to a performance in the theatre by the Venetian Chamber Orchestra. Marvellous. Day 10 Nic Page again Oh dear. Day 11 Gary Thompson vocal impressions. Dirty school boy jokes not for us so waved him goodbye. Day 12 Blame it on the Boogi. Very good song and dance show. Day 13 Craig Owen violinist. Some good, some Irish fiddle jigs. Overall just about OK. Day 14 Gary Thompson again so again enjoyed coffee on our balcony Day 15 Berni Flint. A bit risqué at first but then excellent. Day 16 What a swell party Song and dance. Themed on the 1920s excellent Day 17 Berni flint again excellent. Staff we would like to mention Michels Head waiter for table 437 in the Da Vinci Marius waiter Dmytro junior waiter Dymi who ran the Vines bar Fabiola waitress in the international café Agnus the young lady who delivered our room service light breakfast each morning All the above were extra special Now comes one who could do better, sorry Pitsan our room steward, sometimes forgetful with face cloths and bath mats, most times several hours from us leaving the cabin to it being refreshed.   Read Less
Sail Date: May 2014
This was our 7th Princess cruise but our first since 2009 and sad to say we did notice that standards had slipped in a number of areas. Mainly little things like they no longer produce the daily newspapers for US, Canadian and UK ... Read More
This was our 7th Princess cruise but our first since 2009 and sad to say we did notice that standards had slipped in a number of areas. Mainly little things like they no longer produce the daily newspapers for US, Canadian and UK passengers, a box of tissues in your cabin is no longer standard, but available if you ask, the sun decks were not cleaned to previous high standards and used crockery etc. was not cleared away as rapidly, and, unlike other US lines sailing from the UK, they don’t provide tea or coffee making facilities in your cabin. But by far the biggest disappointment was in the standard of the food, we always found that dining on Princess was exciting with each course savoured, this was no longer the case and the quality of some of the cuts of meat was well below our previous experience. Probably the biggest deterioration was in the breakfasts, we found a lot of the food items in the buffet were at best only lukewarm, whilst in the MDR we experienced very slow service. I highlighted some of these issues during the cruise and to be fair passenger services did take them seriously and we ended up with 3 boxes of tissues! But more importantly the buffet breakfasts did get much hotter. Overall the cruise was still very enjoyable, especially since we were with our 2 sons and their families, and we did get some very good service from most of the bar waiters and those in the MDR. Was it good value, well yes but only because we got 2 price drops honoured by Princess which resulted in the overall cost reducing by 40% from the original booking fee. Whilst Princess continue to give price drops they will likely remain competitive, but their launch prices in the UK are much higher than RCCL/Celebrity or now, on this year’s launch, even their partner company P&O, and as we need to book early to secure an accessible cabin then they would need to be providing a must have itinerary for us to give them our future business. Entertainment. This was typical cruise ship fare with production shows and guest artists in the theatre, but unlike P&O there were no guest artists in the other venues only the ships staff musicians, DJ music or the entertainment staff organising trivia type shows or the Princess Pop Star passenger talent contests. There were however some guest acts performing in the Piazza as well as a couple of pseudo shows from the ships singers and dancers. But Princess do try to pack more features into their Piazza area, as a result it can get very crowded at some times and finding a seat is well-nigh impossible. The lack of guest artists in the other lounges was probably fortunate for us since we found that both the lounges had poorer viewing access of the stage areas than their P&O equivalents, but for canned music this is not a problem. We also found that Explorers lounge had worse access for wheelchairs than P&O’s Tamarind or Malabar equivalents, and as a result we did not use this lounge. There were a fair mix of musicians on board including a string duo, a couple of pianists, a C&W duo, a guitarist and a party band, generally sufficient to find some bar with your type of entertainment. Ports of call. All the Ports of call were our first visits, at none of which did we take any ship’s excursions, mainly because Princess did not offer any accessible tours at all on this cruise, but they did provide free accessible shuttles where needed. La Coruna – The ship berths close enough to the town centre so that a shuttle bus is not needed. It is quite a large town on a peninsular, similar to Cadiz but much bigger and more modern, with a promenade, the Paseo Maritima, following the coast line and providing a reasonably level walk whereas the town centre is quite hilly in places. We did not venture as far as the Tower of Hercules but wandered around the old town and then into the town hall square which has sidewalk cafes all around it. We enjoyed a tapas lunch and then a short stroll back to the ship. Bilbao – The berth is at Getxo which is about 3 miles from Bilbao centre and requires a shuttle transfer of 20-30 mins, provided free by Princess. Unfortunately there was only one accessible bus and it did not run to the provided timetable, as a result we just missed it and decided to let the rest of our party use the normal bus and we went back on board, so I have no real information on Bilbao, other than the family enjoyed it and said it was very pleasant. Le Verdon (for Bordeaux) – The berth is a 3 hr. drive away from Bordeaux and Princess only provide shore excursion tours to Bordeaux or the vinery’s, but they do provide a free shuttle to Soulac sur Mer, however the shore excursion team and even the Captain go out of their way to disparage Soulac, and one of the team even told me that it had little to offer and any beach Soulac had was quite poor and too far away for an easy walk, all of which is quite wrong. The town is only about 20 mins away and although fairly modern is quite a charming little seaside resort. The main shopping street is about a quarter to half mile long leading from the main square where the shuttle drops you right to the sea front which has a magnificent beach and a pleasant promenade. It obviously began as a tourist resort back at the start of the last century and has one or two interesting old hotel buildings on the sea front, and quite a large old market building along the main street with the usual shops selling all sorts of interesting food produce. We thoroughly enjoyed our visit. St Peter Port, Guernsey – This is a tender port and since I was informed that my wife would need to be able to take a few steps in and out of the ships tender and that there were also steps from the dock in the town we decided to stay on board. So we were rather disappointed to find that Princess were also using a larger shore based tender and we saw at least one wheelchair and passenger carried on board this vessel, but by this time the rest of our family had already gone ashore. Conclusions. We had a very enjoyable cruise and cruising still provides a high quality holiday at a reasonable price, but for those of us who have been cruising over the last 10 – 20 yrs. the cutbacks in quality of food and standards of service are quite noticeable. Comparing Princess with other lines we sail, we think they are now very similar to P&O, but have fallen behind Celebrity’s standards, and are probably closer to RCI and CCL itself. This is perhaps not surprising as both Princess and P&O are part of Carnival, but this now leaves Carnival without a main stream high end offering since HAL is a much smaller operation.   Read Less
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

Find an Emerald Princess Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise