I know will all that is going on in the world today there is much that is changed. However, we pay the same and get shortchanged... We were tested 4 times, still had to wear masks, fine, I get it. Ship was at less than 50%, sadly this also meant you got 50% of the service. Some staff went above and beyond, other areas of the ship were very lacking in service.
Large dining area on floor 15 ...
Well, let's see, where to start. We had tremendous problems with the Princess Medallion App, which is the only way to check in. Somehow my wife end up with two different profiles (I called them "good wife" and "bad wife") When I added her to my app, I now had 2 different traveling companions. Despite numerous calls to customer support, for several weeks no one was able to fix the problem. One can ...
My father wanted to see the Panama Canal. It was 5 adults - my father, my sister and husband, myself and husband. Our entertainment was poor. The best was the comedian next to last day. The service was horrible in internet. We talked to him. He gave us info. We tried it and it didn’t meet with our expectations and wanted to change it two hours later and were denied. The beverage service ...
For us this was the cruise of a life time for us. Celebrating a Birthday, 45th wedding anniversary and retirement Cruise. We live on the east coast. And proberly will not go west ever again. So we picked this one. The itinerary was great. The island of Moorea was the most beautiful island we have ever seen. True paradise. We have seen every island in the Caribbean,nothing even comes close.
Oh ...
Starting at embarkation sitting in an overcrowded hall for the better part of 3 hours - we were not off to a good start! No credible explanation from Princess; no bother to greet the arriving pxs when they finally made it on board.
Balcony stateroom was okay but was very shocked to find torn sheets and stained pillowcases on the bed (replaced 2 days later). Room steward was great as were a few ...
Because I am generally a really positive person that tries to see the good in everything, I will start off with that. Edward the cabin steward was fantastic and just a great guy. He genuinely cared and worked hard. The food was generally pretty good in the dining room and the dining room staff was fun to interact with and they worked hard. Although - it makes no sense how we can be travelling ...
This is not the company that we knew, our previous cruise was 5 years prior to this and we have 16 Princess cruises to measure this disaster against, We chose the cruise which was over Christmas and New Year going through the Panama Canal.
Embarkation took over 2 hours , we stood outside in a line with no refreshment , check in was tedious.
Christmas decorations were minimalistic with ...
Excursion to Panama City had problem with tenders. Had to wait over 2 1/2 hours to get to shore. This was a safety issue.
We were to see the old Panama Canal but due to the delay that portion was omitted.
Ship had an electrical incident where it completely stopped at sea and had to be restarted.
The Maitre d was the most rude person to hold that position we have ever seen on any ...
I won't use Princess again. Always trouble with time lines including being crammed into a room before embarkation. 3 of 5 tenders were down for Panama excursions which left little time on land, 7:30 am early disembarkation turned into 8:00am.
Food in MDR started out fine but got worse - poor cuts of meat.
We were told to get our outgoing mail in by a certain time each port. Problem? They ...
Desired a short cruise over the Christmas season. However we chose a large ship with a large passenger capacity and the ship was completely full. Tours were poorly organized. Tenders were not all in working order. Missed our tour of Panama City due to lack of maintenance of tenders and disorganization of moving people off ship to get to shore. Complete power failure on one occasion - very ...