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Europe Emerald Dawn Europe Cruise Reviews

-- / 5.0
Editor Rating
168 reviews
Emerald Dawn
Friends we joined up with during the cruise.
Putting contest. Look at vineyards in background.amazing.
Swimming pool, Emerald Dawn
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Cruiser Rating
4.6
Very Good
168 reviews
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Featured Review
Excellent cruise once on board.
"My other complaint is that we were sent old information leaflets prior to leaving for the cruise and were not well served by the booking staff.There was nobody to transfer us to the ship and we had to hire two taxis, the drivers not aware of the location of the cruise ships in Basel...."Read More
Just-a-mow avatar

Just-a-mow

2-5 Cruises

Age 70s

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1-10 of 168 Europe Emerald Dawn Europe Cruise Reviews


Our highlight was Cruise Director Luis organising a live telecast of the Australian Football Grand Final along with accompanying hospitality.

Review for Emerald Dawn to Europe - River Cruise

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Grierst14
2-5 Cruises • Age 50s

The Cruise offered us access to particular countries / towns that we wished to visit. The Emerald Dawn offered the Cabin standard (Grand Balcony Suite) that appealed to us. A bit of a rocky start. The transport to ship was impossible to locate (for us and others). A broad range of excursions were offered. Recommend in particular the Skoda Tour ( of Slovakia in Communist times) and the ...
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Sail Date: September 2022


First Time Cruiser, It Was... Fine.

Review for Emerald Dawn to Europe - River Cruise

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fayew
First Time Cruiser • Age 50s

We had been planning a Rhine River cruise for years, but the pandemic pushed it off for a couple of years, so we were very excited to be finally able to embark on our first river cruise. The ship was lovely, very clean, nicely appointed stateroom with an exceptional amount of storage space, and a washroom that was just big enough. The shower was actually quite large, considering the size of the ...
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Sail Date: September 2022


Awful Customer Service

Review for Emerald Dawn to Europe - River Cruise

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hekesq
2-5 Cruises • Age 60s

We booked this cruise because we got a good deal. But right from the beginning there was trouble. We put down our deposit, but then the deadline was approaching to pay the balance we could not get in touch. Our messages went unanswered and could not reach any person. We were getting nervous. Finally, a few weeks before the travel date we finally, after numerous calls, reached someone to pay. ...
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Sail Date: September 2022


Excellent cruise once on board.

Review for Emerald Dawn to Europe - All

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Just-a-mow
2-5 Cruises • Age 70s

We had travelled the Danube before with Emerald which prompted us to choose the Rhine cruise. The cruise ships were both excellent with superb service by all the staff and crew. The included trips were also well planned and well worth the money. The tour guides were well informed and the tours were very interesting. The one big complaint we all had was the travel arrangements getting to the ...
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Sail Date: July 2022


RELAXATION?

Review for Emerald Dawn to Europe - River Cruise

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mary/keith
2-5 Cruises • Age 70s

We chose this cruise for relaxation and panorama. We got plenty panorama but not much rest. The biggest problem was the departure times of the visits, 8am or 8.30am. We were 90% elderly people and like to lie in in the mornings, especially when on holiday. We could see no harm in the departure times being a little later, maybe 9.30am. Most tours were over well before the ship set sail again. We ...
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Sail Date: June 2022

Traveled with disabled person


It wasn't the cruise that I'd paid for

Review for Emerald Dawn to Europe - All

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Richard56
2-5 Cruises • Age 60s

Having travelled with Emerald before (2014) and Because I love the Moselle & Rhine rivers, it was an obvious choice. However certain aspects were a severe disappointment. Day 6 Trier, awoke moored in a commercial dock next to a scrapyard, 15 miles from Trier, hardly much chance of a stroll ashore after the official tour. Day 7 Bernkastle, except it was Traben Trabach, 30 minutes by coach from ...
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Sail Date: June 2022


Ship was good but poor customer support.

Review for Emerald Dawn to Europe - River Cruise

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fireman999
10+ Cruises • Age 70s

We chose Emerald as we had cruised with them previously and were very pleased with our holiday but the customer support pre cruise was nearly non existant An email from the company was received about 3 weeks prior to departure asking us to complete a couple of questions including who to notify in an emergency and for flight details - as they had booked the flights this appeared to be ...
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Sail Date: June 2022


Good but with some issues

Review for Emerald Dawn to Europe - All

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pwebster6
10+ Cruises • Age 60s

Very good itiniary, staff were on the ball except for one gentleman who was not with it and lacked interest in any customers. Ship was quality with all the mod cons. On a negative side we did not stick to the itiniary and docked in some obscure places. Explanation given was Viking have more ships than us? When advertising cruises make sure you have booked moorings for the dates you are ...
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Sail Date: June 2022


Excellent service all round.

Review for Emerald Dawn to Europe - All

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Lindylou6
2-5 Cruises • Age 70s

We chose this cruise as we had already travelled Budapest to Bucharest in 2019 with Emerald so already knew they were a good company to go with. The Cruise Director had everything very well organised. We visited 5 countries in 2 weeks with included tours in each stop. For those that wanted a more active holiday there were bike rides and hikes. The food was excellent. Breakfast was a ...
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Sail Date: May 2022


Brilliant cruise Shame about the admin tickets arrived day before we sailed !

Review for Emerald Dawn to Europe - All

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Hardydog21
10+ Cruises • Age 50s

The cruise was brilliant but the administration left a lot to be desired we didn’t get tickets until the day before we travelled , after chasing and chasing ! our flights were changed and we were not informed after I had booked all our seats so had to go through to BA and rebook them , all a bit worrying BUT I have to say the cruise itself was excellent . Emerald staff on the cruise were ...
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Sail Date: May 2022


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