28 Emerald Waterways Emerald Dawn Cruise Reviews for Senior Cruises to Europe - River Cruise

We were on Emerald Star Sept 1-8 2019.The embarkation was a nightmare we sat in airport in Frankfurt from 9:30am to 1:30 pm. Orginately we were suppose to be there at 12:30 pm. But got email to say come for 9:30 am. But bus at 10: only ... Read More
We were on Emerald Star Sept 1-8 2019.The embarkation was a nightmare we sat in airport in Frankfurt from 9:30am to 1:30 pm. Orginately we were suppose to be there at 12:30 pm. But got email to say come for 9:30 am. But bus at 10: only big enough for 10 people and luggage and we were about 35 people. Then 2and 1/2 drive with no bathroom break. Not sure who was a fault but certainty a disconnect. Staff on board were excellent and could not do enough for us. Chef and head Maitre De worked together to develope gluten free diet for my husband. We thought entertainment was only so/so. We did not have oompa band. But social director sang 2 nights one would have been ok. All sightseeing tours were free and were excellent. We enjoyed wine tastings and beer tasting free on tours. We enjoyed sitting up going through locks. The uptop BBQ was great.We would choose Emerald again. Awesome! Read Less
Sail Date August 2019
We researched numerous cruise lines and trips by length of trip and price. We found the Emerald Waterways trips to be the best value for money. Since we were flying in from Western Canada, we decided to make the travel time worthwhile, ... Read More
We researched numerous cruise lines and trips by length of trip and price. We found the Emerald Waterways trips to be the best value for money. Since we were flying in from Western Canada, we decided to make the travel time worthwhile, and take one of the longer cruises (15 days) and added the extra extension to Prague. When we came out of the airport in Amsterdam an Emerald representative was waiting to take us to the ship. A crew member came to take charge of our suitcase. Signing in to register onto the ship went very smooth, we were then escorted to our cabin and shown around and what was where and how it all worked. We were told that refreshments were available in the lounge whenever we were ready after freshening up a bit. From there we thought we were in heaven. Service in the Lounge and Dining Room was superb. The food was first class and varied and I was afraid I'd gain weight in those two weeks. All meals provided a choice of wines and/or beer. We had been provided a personalized itinerary outlining what we had singed up for when we booked the tour, so there were no real surprises. Our tour director (Michael) was absolute tops. He was a pleasure to deal with and never too busy to provide answers to questions which might arise. All of the tour guides were local and knew the local history and provided that little extra information that cannot be gleaned from reading a guide book. Obviously some were better than others. The only criticism I can level is the fact that neither my wife nor I were aware how long the bus trip from Budapest to Prague would be (8 hours on the bus). That makes for a long day. One slightly negative item was that one excursion we had signed up for and prepaid was cancelled for lack of participants. We were advised this happens occasionally and a refund will be sent to us automatically. The other unfortunate event was the fact that the water in the Danube was too low for the Emerald Dawn to go all the way to Budapest and we had to be bused around the low water area to meet the sister ship to finish the trip. This is out of the control of Emerald and fortunately they had the other ship available to allow us to continue. This unfortunately required packing up our belongings and then unpacking on the Emerald Star. We found the service on the Star to be one step lower than on the Emerald Dawn, and this feeling was echoed by a number of other guests as well. We had heard about some other river cruise lines that did not have the extra ship available and their guests were given the choice of flying home or continuing the entire tour by bus. I would highly recommend this tour and would do it again, except for the Prague extension. I would however be interested in visiting Prague as a separate trip for two weeks or so - it is a fascinating city. Read Less
Sail Date July 2018
Everything was wonderful except I would not go again on Emerald Dawn, or orther ships like her, because the ill-fitting sliding bathroom door was only 60 cm from the nearest pillow of the bed and the loo was only another 45cm further ... Read More
Everything was wonderful except I would not go again on Emerald Dawn, or orther ships like her, because the ill-fitting sliding bathroom door was only 60 cm from the nearest pillow of the bed and the loo was only another 45cm further away.....so all forms of privacy are lost when you have to answer " the call of nature " to have less privacy than that which I have at home is totally unacceptable !! Also, the practice of the company to " give you a gift of 100euros each " to spend mainly on bar-drinks, is not as generous as it first seems. In the whole week, my wife and I only " usedup" 50 euros out of the " allowance " of 200 euros. so they "made " 150 euros out of us for nothing. It would be far more fair to " sign a tab " for whatever you bought and paid a bill at the end of the week, like you do in any case, for all perchases .....so beware, choose a company that doesn't pretend to give you something when It's your own money in the first place !! Read Less
Sail Date June 2018
We were on the Splendours of Europe trip from Amsterdam to Budapest from April 28th until May 12th with a group of eighteen people from Canada. Many of our group were celebrating special birthdays and anniversaries and for many it was our ... Read More
We were on the Splendours of Europe trip from Amsterdam to Budapest from April 28th until May 12th with a group of eighteen people from Canada. Many of our group were celebrating special birthdays and anniversaries and for many it was our first trip to central Europe. We all agreed that the cruise part of our trip was the highlight. The ship was nicely appointed, the food was good, the entertainment was enjoyable, the tours were well balanced with interesting historical information at a good pace but the crew were the BEST! I had inadvertently left my iPad in the Frankfurt airport prior to the cruise and would not have been able to arrange to get it back with the help of Michael, the cruise director. He went far above and beyond what would be expected to help me and in the nicest way. Thank you again Michael. I would be remiss if I didn’t also mention that the rest of the crew could not have been more pleasant and helpful. They all seemed very happy at their jobs and with each other. We would definitely choose Emerld Waterways for another river cruise. Read Less
Sail Date April 2018
First cruise experience (river or ocean), selected due to interesting places visited in one week. All of the staff were terrific - very helpful, giving the impression nothing would be too much trouble and all were very friendly and ... Read More
First cruise experience (river or ocean), selected due to interesting places visited in one week. All of the staff were terrific - very helpful, giving the impression nothing would be too much trouble and all were very friendly and supportive. Cruise Director Michael was very organised and also very positive in all he did. Food and wine selections were generally excellent. It was a shame that the cinema/pool options were not fully functioning throughout; on a relatively small boat and if the weather does not let you out on deck, I realise it is difficult to have many options in the evening, but there really was no alternative to the bar/lounge and whatever entertainment was set out in the evening if we were sailing or away from a town when moored. The excursions were excellent ; the hike in the Black Forest was led by two super guides who were informative and supported the participants with shade and water breaks on a very hot day. The history- post-grad student Mark who took us around Koblenz was outstanding - probably the best guided tour we ever had for information, enthusiasm and answering questions from thr Group. In general, the balance of shore time between well-led tours and free time was excellent. Read Less
Sail Date April 2018
My sister and I decided to go with evergreen (emerald waterways) as it is the cheaper sister company of scenic. Very similar itineraries etc, however at a more affordable price. Our cabin was nothing unusual, only slightly smaller than the ... Read More
My sister and I decided to go with evergreen (emerald waterways) as it is the cheaper sister company of scenic. Very similar itineraries etc, however at a more affordable price. Our cabin was nothing unusual, only slightly smaller than the more expensive ones. Our window was only small, but we were only in our cabin to sleep n change, so didn't affect us, we could still look out to see what the weather was like! And that is all you really need! The staff were of the highest quality, professional, polite and experienced. The food was great and plenty of it. Each lunch and dinner on board we had a selection of beer and wine, not top notch, but definitely drinkable! We got the wine and beer package @ $EU 9.90 per day, which entitled you to unlimited house wine and beer during the day, which was worth it. We didn't use the full amount every day, but it worked out cheaper than buying the drinks on an ad-hoc Basis. Definitely recommend you have a couple of days pre and post cruise wherever you are, as the cruise only supplies a small tour of these cities. Be prepared for the locks on the Budapest to Amsterdam cruise, around 68 of them. The shore excursions were mostly great, they were included and occurred in all ports, with active, medium and slow walkers catered for. Please be truthful in your estimation of your physical fitness, don't put your hand up for active if you cannot walk at a fast pace and easily go up n down steps. Also be prepared for uneven cobblestones paths, uneven steps etc. the optional excursions were mostly well worth it. Totally recommend this cruise and this boat (I can't call them ships as they are not big enough for that). Well worth it. Do it! Read Less
Sail Date September 2017
We did the 8 day cruise from Amsterdam to Nuremberg. The inclusion of gratuities, tours, wine etc included in the very reasonable price, the positive reviews and the newness of the ship was our deciding point to take this cruise. We had ... Read More
We did the 8 day cruise from Amsterdam to Nuremberg. The inclusion of gratuities, tours, wine etc included in the very reasonable price, the positive reviews and the newness of the ship was our deciding point to take this cruise. We had free transportation from the airport to the ship and a personal welcome aboard from the cruise director. We explored Amsterdam on our own the day of arrival (9am) until our room was available (2pm). Our cabin was small but efficient. It was near the stern so we did hear some engine noise and occasional vibration going upstream although it didn't disturb our sleep too much. We were able to hang all our clothes and there were 2 large drawers for other items. Luggage was stowed under the bed. We had friendly efficient service from our cabin attendant. We had some laundry service with very quick turnaround. The bathroom was small but efficient. My only complaint was the extremely small bar of soap fell through the soap dish in the shower. Luckily I brought a larger bar from home in my luggage. I didn't care for the small bottles of shampoo/body soap, no sudsing, brought my own. The dining room was spacious, attractive and well laid out, lots of glass and shiny chrome. It was buffet dining for breakfast and lunch and sit-down open seating for dinner. Food was well prepared & tasty with good variety available although some of the same items were served at every meal. Dinner was 4 courses, appetizer, soup or salad, main entree and dessert, although you could certainly have less. Portions were plentiful for us although we tend to like smaller portions. I would have liked to have more salad selections for dinner and although we had some fish options, I would have liked some shellfish dishes. Different white and red wines were served each day at lunch and dinner and all were very good. Service at meals was excellent, the staff was professional & well trained and worked very hard to please the passengers. The main complaint we had was the very noisy dining room during lunch & particularly dinner. It really prevented having a decent conversation with our dining companions, even those sitting next to us! The noise level was quite irritating and they really need to do something about it. The lounge upstairs was much quieter and a light lunch was served there everyday and it was much more pleasant. Dinner always lasted about 2 hrs (7-9pm). We didn't participate in most of the entertainment/activities as we were generally tired after a day of tours. We did attend a violin concert (very loud) after dinner one night and a cooking demo one morning. We liked the cruise director's daily talk on the next days tour/activities. She was excellent and worked hard to make sure everyone had a good time and didn't get lost on the tours. I'm sure shepherding around 182 passengers is not an easy task. We docked at a different port everyday and had a tour at each port. We were bused from the ship to where the tour started with our tour guides. They were local, excellent guides, who were informative & well trained. Generally the enjoyable tours were about 90 min with free time afterwards. Although time was short in some ports, we felt we got a good overview of the town. Most ports were popular tourist spots so for us the limited time was fine. also the temps were quite warm and humid in Aug so we were happy to return to the air-conditioned ship. We found that Europe does not seem to have a lot of air conditioned buildings. The Rhine gorge was indeed the highlight of our trip, Castles & picturesque villages around every corner. Make sure to be on the sun deck if the weather is good for your best pics. Emerald gives an accurate description of the towns we visited. Unfortunately the sun deck was closed for the last 3 days of our cruise due to the low bridges on the Rhine/Main. We also went through some 68 locks which makes for a much slower pace of the ship. The scenery was beautiful lush green river banks, rolling hills & valleys and lots of vineyards especially in the Rudesheim area. Of course there are industrial areas that glide by as well as some of the most interesting bridges and buildings. All in all it was a delightful cruise for the most part. Would we go again? I'm not so sure. Although we met many really nice people, the noisy dining room after a few days was not enjoyable. Also the scenery seemed rather repetitive after awhile. We may stick to ocean cruising. Read Less
Sail Date August 2017
We choose this cruise if order to visit the Danube. Probably 7 or 9 days should be enough and the last part of the trip is not great enough as the 1st part. The german part is nice but some days you have not enough time to really look ... Read More
We choose this cruise if order to visit the Danube. Probably 7 or 9 days should be enough and the last part of the trip is not great enough as the 1st part. The german part is nice but some days you have not enough time to really look the towns and the onboard afternoon you have little to nothing to do. The top of the ship was banned to go during lot of days in the ⅓ of the trip and that is not good. The smoking area wasn't correctly placed and that should be better arranged respetos other but also the smokers. Food was good however eventually taste all the same and probably for the older people that was healthy but for the rest is tasteless. Breakfast can be better on the quality of food, like salmon or fruits... Also not always the wine was great, some days some Italians red that are not good enough to be onboard. Read Less
Sail Date July 2017
We started with a 3 day Prague Extension. That really allowed us to explore Prague, by ourselves and with our knowledgeable Guide Thomas. The accommodation in Prague was lovely and allowed us to walk and enjoy the city and the River areas ... Read More
We started with a 3 day Prague Extension. That really allowed us to explore Prague, by ourselves and with our knowledgeable Guide Thomas. The accommodation in Prague was lovely and allowed us to walk and enjoy the city and the River areas of this gorgeous city. Second day started with the coach dropping us at Prague Castle, we enjoyed a morning exploring the Castle areas. Morning tea at the Lobkowicz Palace over looking the city below us. As we enjoyed our coffee and Cake. An outstanding meal at Prague Castle in the Salm Palace on our second night was delightful. The musicians were a joy. and the night view of Prague was stunning as the full moon rose above the city. The Emerald Dawn was beautiful look at, and once on board we could not fault anything. Our cabin on the higher deck was comfortable, spacious, and lots of hanging and drawer space for our clothes. Dining was a constant surprise of beautiful meals. Buffet breakfasts and lunches. Sit down formal dinners of four courses, plenty of wine and excellent service by the waiters at every meal. Activities and entertainment each night were always great fun. The pool area at the back of the ship was superb, especially if the day had been hot, a great way to cool off. All ports and excursions were thoroughly enjoyed. We could do this trip again. Anytime Read Less
Sail Date June 2017
A number of our friends have done this cruise and rated it very highly. It rose to the top of our bucket list and our travel agent offered us several choices. We chose Evergreen/Emerald because of the price, activities included, a new ... Read More
A number of our friends have done this cruise and rated it very highly. It rose to the top of our bucket list and our travel agent offered us several choices. We chose Evergreen/Emerald because of the price, activities included, a new ship with a swimming pool and the choice to pay for extra excursions rather than them being included. Catering was outstanding. Tour guides were exceptional all with good English. Waiters were most professional and entertaining. The ports of call were very well chosen, and there was always free time after the guided walk/tour. Tour Director Patricia was absolutely outstanding, she must have worked 30 hours a day. Wine and beers were sourced from the area we were travelling through and were freely supplied during the meals. We were welcomed back on board with cold drinks after a hot walk ashore. We will certainly recommend Emerald at every opportunity. Read Less
Sail Date June 2017
Special for our 45th anniversary. Top notch accommodations and service Embarkation and,disembarkation was well arranged Staff service was second to none. Cabins very nice and spacious. Food and service was great. Shore excursions and ... Read More
Special for our 45th anniversary. Top notch accommodations and service Embarkation and,disembarkation was well arranged Staff service was second to none. Cabins very nice and spacious. Food and service was great. Shore excursions and guides were great with one exception. Emerald treatment was superb. We had way too much food. Excellent buffet for breakfast and lunch Great supper with choices, The waiters and wine concierge were super. Our cruise director and staff were great. Our cruise director was exceptionally talented A BBQ was offered on the top deck and was superb. I did the bike tour from Durnstein.to Melch and it was very beautiful (probably rated to difficult as were some of the tour hikes, One highlight was the home visit to a family in Bratislava. it was a very warm and enjoyable visit .We were allowed to bring family on the ship in Amsterdam to visit and see the ship, They too were impressed with the hospitality. We would do it again in a heart beat!! Read Less
Sail Date May 2017
This was our sixth river cruise (fifth European) and our third with Emerald Cruise Lines. A good balance of 'chill' time, included tours, time to spend on own when 'in port' and exercise. My favourite spot early in ... Read More
This was our sixth river cruise (fifth European) and our third with Emerald Cruise Lines. A good balance of 'chill' time, included tours, time to spend on own when 'in port' and exercise. My favourite spot early in the morning is around the indoor affinity pool watching us travelling (usually up) the river - especially in the pool - watching the sunrises. Opportunity for guided cycle or independent bicycle rides too. Airport transfers were smooth, check in at a quality hotel in Bucharest smooth. A good briefing by Cruise Director on first evening in hotel with all guests at a dedicated dinner. An included tour of Bucharest on the first day with free time to explore yourself and an option of two tours on the second morning then taken for lunch with traditional entertainment before joining the ship in Georgiou. A highlight of the trip for me was a tour to Varna and the opportunity of paddling in the Black Sea. Other highlights: A guided cycle tour in Belgrade; a Sebian folkloric show on board; lunch with a couple in their own home in Croatia and hearing first hand how their house been badly damaged in the 'Homeland War' with Serbia and how they were able to rebuild it; a tour to visit Magayar horseman demonstrating their skills at a 'horse farm' in Hungary and sailing through Budapest at night before returning to the ships berth. ....and of course the day in which we sailed through the Iron Gates Gorge. We are starting to look at our next river cruise options - and if Emerald have a ship on that river they will probably be first choice to look at...especially if they have one of their 'Sun' class ships with pool on it. Read Less
Sail Date April 2017
To complete the full length of the river Danube. Have travelled by Viking in 2016 from Germany to Budapest and had a wonderful time. So thought that it would make sense to complete the Danube by going fro Bucharest to ... Read More
To complete the full length of the river Danube. Have travelled by Viking in 2016 from Germany to Budapest and had a wonderful time. So thought that it would make sense to complete the Danube by going fro Bucharest to Budapest. Also to change from Viking to Emerald just to experience a different cruise experience. As we have previously on used Viking.. Am pleased to say that we were not disappointed. Would certainly consider Emerald in the future as the company were very well organised. The ship was a dream and my Wife was particularly struck with the Cinema where the four of us spent a pleasant Evening watching Jack Reacher who is my favourite read. Also she was particularly surprised to find out how enjoyable the pool was. Will certainly recommend Emerald to friends and will consider booking with the line in the near future. Perhaps for the French Waterways . Read Less
Sail Date April 2017
I chose this trip because I am interested in Eastern Europe and it certainly lived up to and beyond expectations.The excursions were long enough and I must admit I wish I could have spent more time in some places as there was so much to ... Read More
I chose this trip because I am interested in Eastern Europe and it certainly lived up to and beyond expectations.The excursions were long enough and I must admit I wish I could have spent more time in some places as there was so much to see. The local guides were excellent with vast knowledge ,only to happy to answer questions. The cruse was well organised and our cruise director Simona was excellent nothing was too much trouble. The ship was comfortable,never looked overcrowded and I liked the free seating at meal times,so that you could sit with friends.the evening entertainment was fun ,not too long. The sun decks were well stocked with comfortable seating Service on board was excellent all the staff were professional and attentive.Dining was good with plenty of choice. Cabins were spacious with lots of storage and very comfortable,even providing a fly screen if you wanted the window open. Read Less
Sail Date April 2017
We chose this for its destinations, as it was along the lower reaches of the Danube, which we didn't know. Embarkation was very smooth, though it was a pity there wasn't more time in Budapest. The cruise was full of interesting ... Read More
We chose this for its destinations, as it was along the lower reaches of the Danube, which we didn't know. Embarkation was very smooth, though it was a pity there wasn't more time in Budapest. The cruise was full of interesting trips, including visits to a school in Bulgaria, and a lunch with a local family in Croatia. All of the local guides were experienced, very knowledgeable, and spoke good English. The Cruise Director also gave us interesting daily talks on the countries we were visiting. On two evenings we had excellent local dancers/singers on board. Everybody I spoke to enjoyed the cruise very much; the ship is lovely, with good size cabins and lounge, and the food reflected the countries we were visiting. The service was excellent, and the staff (mainly East European) friendly, relaxed and efficient. There is an attractive indoor swimming pool, and a minute fitness room. WE did feel that during the one day with no port stop there could have been more activities arranged, especially as it rained solidly all day.We finished with 3 nights in the Sheraton in Bucharest, which is a stunning city. We mainly found our own meals in Bucharest, but we did feel that more could have been made of the final night's dinner, which was uninspiring and a big contrast to the excellent on-board meals. We certainly plan to travel again with this company, and would recommend this particular cruise as something a bit different. Read Less
Sail Date April 2017
Chose this cruise as a safe and interesting way to holiday with my elderly mother in a previously unvisited part of europe. The whole experience was great from beginning to end with very few decisions to be made except what to chose from ... Read More
Chose this cruise as a safe and interesting way to holiday with my elderly mother in a previously unvisited part of europe. The whole experience was great from beginning to end with very few decisions to be made except what to chose from the excellent menu choices in the restaurants or whether to go off indepent of the well guided excursions . All the staff (mostly Romanian and Indonesian) were absolutely charming, friendly and efficient. We particularly salute Ray Bauer, the Director, who was brilliant in every way, charming, informative, so helpful and reassuring especially about the capabilities of my mother. We cannot praise him enough. We met some lovely people from Ireland ,US, Canada and Hong Kong, found the Rhine a fascinating area with all its history and geography. The trip is not recommended for people who are physically disabled as the excursions need you to be able to walk a sufficient distance ( slower groups were however organised). The clever individual audio guides were great as were all our guided on each trip. If you don't like being part of a large group being herded about, it's certainly possible to do your own thing at each port . The addition of good bikes were great as the river has many easy cycle paths. only disappointment was the emptying of the pool half way up river due to worrying river levels and boat clearance. Impressive arrangement at rear of boat which is a very pleasant cinema at night. No tacky. evening entertainment , great piano playing though in bar! Read Less
Sail Date October 2016
This was our first river cruise and it would be difficult to find fault with anything. We started with 2 nights in Prague, which was in a very comfortable hotel with an excellent tour guide. Transfer to Nuremberg was by the most luxurious ... Read More
This was our first river cruise and it would be difficult to find fault with anything. We started with 2 nights in Prague, which was in a very comfortable hotel with an excellent tour guide. Transfer to Nuremberg was by the most luxurious coach we have ever been on, and was completely hassle free. A great way to set up the rest of the trip! The ship was stunning, cabins were very clean and comfortable, the food was superb and plentiful! All the crew were extremely helpful and went out of their way to make the trip as much fun as they could. The drinks package at 20 euros a night was an absolute bargain and worth every penny. We did not need to take the extra excursions as the inclusive trips were well thought out and planned, with local tour guides who were very knowledgeable and took just the right pace for all members of the trip. We would not hesitate to return (when funds allow!!) Read Less
Sail Date September 2016
This cruise was made available to Seniors in Australia. The ship, Emerald Dawn was a very new ship. It was lavishly appointed in everything modern. The cabin's balcony was good as all that had to be done was to lower the top of the ... Read More
This cruise was made available to Seniors in Australia. The ship, Emerald Dawn was a very new ship. It was lavishly appointed in everything modern. The cabin's balcony was good as all that had to be done was to lower the top of the outer window and the balcony was there. The crew could not do enough for us and were always on hand to welcome you and help out if something needed attention. The itinerary Bucharest to Nuremberg was one of the most interesting and fascinating itineraries I have ever had the pleasure of visiting. Port excursions were very well organised and interesting. Entertainment on board was good as were the visits to resident's homes in certain ports. It was wonderful to talk about our way of life and hear about their way of life, customs etc. Different foods and wines served by these people showed just how different our tastes are. On board food, wines and beers were of a very high standard. Waiting staff wasted little time in remembering your wine and beer choices. I would certainly recommend Evergreen River Cruises to anybody contemplating a River Cruise. Read Less
Sail Date September 2016
Previous experience with river cruising was in Russia last year where, although we enjoyed the experience, the accommodation and food were rather spartan, so we were not quite sure what to expect with Emerald; what a surprise, a beautiful ... Read More
Previous experience with river cruising was in Russia last year where, although we enjoyed the experience, the accommodation and food were rather spartan, so we were not quite sure what to expect with Emerald; what a surprise, a beautiful almost new ship where the food and service were outstanding! We had only booked a few weeks beforehand and as a result had got the last cabin available, which was on the lower deck with a 'picture' window - wasn't too sure about that but when we saw the actual cabin the uncertainty vanished; true, when you look out of the window you were only about a foot above the river level and as a result the window was rather splash marked but that certainly didn't detract from the experience. Tours had been arranged for each of the stops we made and we took advantage of these. Clearly some thought and been put into each of these and the proved interesting and informative. We didn't take advantage of the extended range of tours, but it was good to know the these were on offer. As might have been hoped for, staff were very helpful and friendly and the tour director, Simone went our of there way to make sure that everyone was informed and involved. Dining room director, Ross, really made sure that service was tip-top. I would certainly be happy to book with Emerald again Read Less
Sail Date September 2016
Emerald waterways is a young company although part of an established company so the boat was pretty well brand new. The lay out and comfort was first class. Our cabin was wonderful a good size and spotless. Loved the electric window ... Read More
Emerald waterways is a young company although part of an established company so the boat was pretty well brand new. The lay out and comfort was first class. Our cabin was wonderful a good size and spotless. Loved the electric window which allowed a great view outside. The food was first class and never repeated at lunch and dinner times. The staff couldn`t be faulted at all ,we were served with a smile from the start of our holiday to the last day. The was plenty of entertainment but the best was the crew who gave us the best show of the holiday. I laughed more that night than a week of television. The ports and excursions were really good but need work on one or two of them. To end I would book with this company again in a heartbeat and I know we will but try a different river. If the rest of the fleet has staff who come close to the ones on Emerald Dawn then i`ll be in for a great time again. Read Less
Sail Date August 2016
This cruise not only met our expectations but exceeded them. The ship was A1, cabin excellent, the dining was delicious all you could want and more. The activities were fantastic. The service was first class, excursions were great, ... Read More
This cruise not only met our expectations but exceeded them. The ship was A1, cabin excellent, the dining was delicious all you could want and more. The activities were fantastic. The service was first class, excursions were great, informative and enjoyable. We have been on other cruises but this one was excellent in every way, could not fault anything. Ten out of Ten. The staff were very friendly and efficient. The meals were fantastic, more than enough. We enjoyed ourselves, there is nothing on this cruise that you would not find. Emerald Waters are fantastic and we would have no hesitation in cruising with them again. Everything was done to perfection. From embarkation to disembarkation was well organised and run very professional. The staff are all very knowledgeable and helpful, it is them that make the cruise such a wonderful experience, from beginning to end. Commendations to all at Emerald Waters!!!! Read Less
Sail Date July 2016
My husband and I, plus two friends, chose Emerald Waterways to celebrate our 70th birthdays this year - Rhine Cruise. I did all the research, booking, etc, for our little group and the reasons I chose Emerald are as follows: - ... Read More
My husband and I, plus two friends, chose Emerald Waterways to celebrate our 70th birthdays this year - Rhine Cruise. I did all the research, booking, etc, for our little group and the reasons I chose Emerald are as follows: - virtually brand new boat with some innovative features, i.e. swimming pool which doubles up as a cinema in the evening (that was really fun.) - Free drinks with lunch and dinner (alcohol and non-alcohol). ( At times we had to stop the waiters constantly filling our glasses!) - All shore excursions included in cost - All tips included in cost (although we still discreetly tipped our 'favourite' waiters) - 100 Euros per person to spend on board (it proved difficult to spend it when everything was included!) We have cruised before but this one surpassed all expectation. Embarkation and disembarkation were organised like a military maneouvre - excellent! The staff were, without exception, EXCELLENT: 47 of them of whom 43 were Romanian, 1 German, 1 Hungarian and 1 Bulgarian (we think!). The Captain, the Hotel Manager and the Cruise Director were just wonderful! The restaurant and bar staff were efficient & quick but still took the time to be friendly and pass a few words of greeting. Everyone made us feel welcome. They cared! The cabins we had were the least expensive, on the bottom deck, but were utterly fabulous. We chose to have these cabins as they did not have full windows and, having found big windows a bit of a problem before (i.e. when other boats are stacked up against you, or when you want to pop into the cabin to change), we felt it not worthwhile to pay extra for a 'superior cabin. The only thing missing in there which we would have liked was a tea/coffee making facility - although free tea/coffee + biscuits were available all day and evening in the lounge. Even so, it's not quite the same as having it in the cabin for those early morning and late night cuppas! The food was excellent too - even "a la carte", although understandably limited to 2/3 choices per course. On previous river cruises, there were set meals and set tables. The latter is something we would have liked on Emerald Dawn whereas it was free seating; this leads to everyone trying to get there first, plus you don't get to know your own waiter as well as you would if you had the same one all week. The excursions were quite good and the local guides excellent. We would have preferred that the last day was not spent in Amsterdam, however. It would have been preferable to have another stop off in Germany and just departed the cruise in Amsterdam. It seemed like a complete waste of a day. TO SUMMARISE: we would go with Emerald again without a second thought! We are just sorry that they don't do the next itinerary we wish to do: St Petersburg to Moscow. We live in hope that, with two new ships coming on line soon, this route will be introduced by Emerald Waterways in the not-too-distant future. We shall be having our 50th Wedding Anniversary in 2018 and that is when we will be looking for this Russian cruise - so, come on Emerald, get this new itinerary sorted out by then!! :) :) Read Less
Sail Date July 2016
This was our third cruise with Emerald, & we just new it would suite our personal needs just perfectly. Having had a Christmas New Year cruise with Avalon we wanted to return to a cruise line that makes us feel so very comfortable ... Read More
This was our third cruise with Emerald, & we just new it would suite our personal needs just perfectly. Having had a Christmas New Year cruise with Avalon we wanted to return to a cruise line that makes us feel so very comfortable & welcome. With such a high crew/passenger ratio it enables this particular Line to foster a very friendly, almost family atmosphere. To witness the breakdown of the typical 'British Reserve' within a day or so, tells its own story! The tours, food, service & entertainment were exemplary. My only suggestion would be that as passengers arrive at the respective airport at diverse times, & the couriers can not necessarily meet every person as they arrive from customs. It would help if a notice was prominently left at the Info Desk with ETA of the courier. Having travelled with Emerald before the absence of a courier did not phase me. However, other passengers were somewhat worried. Read Less
Sail Date July 2016
I like to just relax on holiday, so for that reason i like cruises. Unpack once, and meals and activities all become someone else's problem. We couldn't handle another open ocean cruise. No matter how big the ship is, there ... Read More
I like to just relax on holiday, so for that reason i like cruises. Unpack once, and meals and activities all become someone else's problem. We couldn't handle another open ocean cruise. No matter how big the ship is, there seems to always be a rolling motion. I don't normally get seasick, but when the person your are with does, it becomes contagious. So this time it was a river cruise. From start to finish, I have never traveled so smoothly. We chose the Paris before add on,and the Prague after. Honestly, book this independently. It was not worth the money Evergreen charged. I booked all my own tours in Paris over the internet and I was very happy with them. ( 2h segway tour of Versailles gardens, 3h segway tour through the center of Paris, 2h group of 6 with own guide through The Louvre) Evergreen chose to cancel the pre-booked Versailles Palace tour the day before it was due to happen. Due to the late notice, my options were reduced to walking up to the entrance through the queue and walking through the palace with a headset. Had I been given a reasonable notice, I could have had the opportunity to organise a private tour. Very unimpressed. Be aware that Evergreen reserves the right to cancel anything, anytime, and does so often. The good, Except by looking out the window, you don't even know if you are moving. Rooms were small but otherwise excellent. Bathrooms were a marvel of space conservation. Public areas were more than adequate. The bad, -The chairs in the cabin are too low. I am 6 foot, and when sitting in the chair at the railing, it is right in the middle of my view. I always found myself sitting high in the chair, or sitting on a pillow. If the chairs were 200mm higher, it would be a vastly improved experience. -The food was adequate but never rose above that. Think RSL fare. Do not expect to be wowed by the offerings. As I said, adequate. -Coffee..........what can I say. The machines were good. The beans were good, But what idiot thought UHT milk was suitable for a boat load of coffee drinking Australians. When the crew were questioned on this ludicrous preposition, I was told twice, that there was no room for the cows on board. Condescending. The boat stopped at a town every day. How hard is it to load fresh milk for coffee? -Tours..........every day we stopped in a quaint old town center. The tours marched off to show us exactly the same things day after day. Why not organise the tour guides to give slightly different talks, which the guests can then choose from? History, architecture. food, scenery, customs, gardens. One example, every day we passes countless vineyards, never a winery tour. - I am 49, I was the youngest guest on board. The average age is about 65 - 70. Expect canes, walkers, wheelchairs. The fastest pace the trip ever achieves is a slow walk. Think about organising your own side tours. The ugly - no ugly, just a bit average, which could be improved quite easily Would I do it again. Yes, but with the experience I have gained, very differently. Much more of my own itinerary. I would smuggle some fresh milk on board. Read Less
Sail Date June 2016
We went on Emerald's 1st cruise down the Danube last year from Budapest to the Black Sea. We enjoyed it all so much that as soon as we got home we booked to do the journey up the Danube and down the Rhine to Amsterdam. It was ... Read More
We went on Emerald's 1st cruise down the Danube last year from Budapest to the Black Sea. We enjoyed it all so much that as soon as we got home we booked to do the journey up the Danube and down the Rhine to Amsterdam. It was excellent in all respects. From arrival at Budapest to departing at Amsterdam Schiphol, everything went like clockwork. The staff are amazing - all of them. They are efficient, calm, friendly, helpful - they made both cruises wonderful experiences and we do hope that there will soon be an Emerald cruise including Russia and the Baltics. The meals were all we could have wished for and the restaurant is informal but slick, service is efficient and local specialties are offered at each stage. Shore tours are well organised, local tour guides were in most cases excellent and opportunites were offered for all levels of activity and involvement. The pool is a huge bonus for us, we do not know of another river cruise line offering pool facilities. Our cabin on the top deck was spacious, had a huge picture window with indoor balcony, was well serviced daily and was very comfortable. Entertainment was available including local artistes, folk groups etc and these were all of high standard. We particularly enjoyed the opportunity to meet a local family in a small group (12) and discuss traditions, education, jobs and prices of daily needs with them. We became more travellers than tourists. Read Less
Sail Date May 2016
Emerald Dawn Ratings
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