4 Emerald Waterways Emerald Dawn Group and Theme Cruise Reviews

We were on the Splendours of Europe trip from Amsterdam to Budapest from April 28th until May 12th with a group of eighteen people from Canada. Many of our group were celebrating special birthdays and anniversaries and for many it was our ... Read More
We were on the Splendours of Europe trip from Amsterdam to Budapest from April 28th until May 12th with a group of eighteen people from Canada. Many of our group were celebrating special birthdays and anniversaries and for many it was our first trip to central Europe. We all agreed that the cruise part of our trip was the highlight. The ship was nicely appointed, the food was good, the entertainment was enjoyable, the tours were well balanced with interesting historical information at a good pace but the crew were the BEST! I had inadvertently left my iPad in the Frankfurt airport prior to the cruise and would not have been able to arrange to get it back with the help of Michael, the cruise director. He went far above and beyond what would be expected to help me and in the nicest way. Thank you again Michael. I would be remiss if I didn’t also mention that the rest of the crew could not have been more pleasant and helpful. They all seemed very happy at their jobs and with each other. We would definitely choose Emerld Waterways for another river cruise. Read Less
Sail Date April 2018
I will begin this by saying, this trip was booked for the sole purpose of visiting the Christmas Markets. My mother had been to Germany several times, and I was anxious to see the wonderful sights she had seen while visiting the Christmas ... Read More
I will begin this by saying, this trip was booked for the sole purpose of visiting the Christmas Markets. My mother had been to Germany several times, and I was anxious to see the wonderful sights she had seen while visiting the Christmas Markets previously. We have traveled on several cruises together through the years, but always pn ocean liners. We researched the trip. We researched the destinations. We definitely did our homework. That being said, I will refer to a particular evening when our Cruise Director was going over the following day's itinerary. I heard a passenger lament that we were going to "Another Christmas Market" with a groan and eyeroll as she said it. I turned to my mother and said, "How could she be upset about that? This was advertised as a Christmas Market Cruise!" I heard many of these rumblings throughout the trip. I was somewhat offended, because I will cherish the trip, the memories and the people we met for the rest of my life. I had an awesome trip, so I found it a little hard to stomach the ones that were saying such rude things. I found the ship and crew warm and welcoming. The staff bent over backward to make us feel at home. Many of the crew members filled multiple roles. They did so with efficiency and kindness. As I said previously, we had been on several cruises. They were ocean cruises. This was the first river cruise I'd been on. I knew that the grandeur of a ocean cruise ship would not be found on a river cruise. I knew there would be no casino, no nightclub, no nightly shows. I knew there would be no midnight buffets with ice sculptures. I don't care about those things. We booked this trip to add to a lifetime of memories that my mom and I have been making together. We were not disappointed. I found the ship to provide for every necessity we had, and provide well. The ship was well kept, it was lovely and when I compared it to other ships we saw cruising the Rhine I was pleasantly pleased that our ship was amongst the nicest. Dining. I heard quite a few people complaining about the fare. I heard some rather needless and unkind things being said. So here is my assessment of the food and dining experience. I found the food to be good, plentiful and very tailored to the passenger pool. If we were to take a walking trip around the meal bar you would find: fresh cheeses, sliced meats, salad options, fruits, bread, desserts, hot and cold cereals, soups, rice, fish, sandwiches, hot veggies, meat choices, usually a pasta choice, omelettes to order at breakfast and the list goes on. If you want a lighter fare you can visit the lounge and enjoy a pancake, french toast, soup, pasta or sandwich at breakfast or lunch. At dinner the menu also plentiful. Typically there were 2 choices of appetizer, a soup, a featured item as main course and a dessert. If you did not care of the featured main course there was a choice of chicken, steak, fish or Ceasar Salad every night, as well. No, you will not find the vast array of food you'd find on an ocean cruise. That being said, if you find fault in the food on this cruise then I would say you should have booked a Cuisine Cruise instead. I found the food to be delicious, and I thought the Chef was wonderful. Entertainment and Activities were not a huge priority to us. We did not book this cruise to be entertained and party. We were on this trip to enjoy time spent with each other and any new friends we would meet, and we did meet some wonderful people. We thoroughly enjoyed the glassblower, the cookie making, the musical entertainment, the movie nights, disco night and trivia. They were wonderfully presented and fun to attend. Service. The ENTIRE staff bent over backwards to help us. If I were going to say anything on the downside, it would be that my mother and I are not alcohol drinkers. I found it a bit difficult at first to get a soft drink. The wait staff have to go to a different location to get a soft drink so it throws off their service rhythm. Which I totally understand. Dining on a smaller scale ship is like a well thought out ballet. Everything has it's place because of limited space. They are super organized and efficient. I felt I was inconveniencing them to ask for a soft drink. They are pronto with the alcohol, but soft drinks not so much. I worked it out by mid cruise, I began ordering my soft drinks two at a time so that I wouldn't have to ask for a refill later in the meal. Ironically, the majority of the ladies we sat with began doing the same so we became known as the soda drinkers. We also made sure to sit in the areas of the dining room that we knew the waiters were a bit more flexible. From the Captain on down to the room stewards, everyone was wonderful. Ports, docking and excursions. Ports were wonderful. Transportation from the ship to our destinations was quick and efficient. I enjoyed the all the places we visited. I absolutely LOVED Rothenberg, which in our package was an excursion. It was my absolute favorite. If we had thought it through more, we would have gotten an earlier flight to Nuremberg and visited the Market there before boarding the ship. We enjoyed a diverse choice of stops with the commonality of the Christmas Markets, which we loved. If I was going to find a downside, I would have to say the arrival times to the Market locations. I had anticipated this experience for so long. After researching the destinations and seeing pictures of the marketplaces at each, I had a very clear vision in my head. I was mildly disappointed that the majority of the markets we visited weren't even open when we arrived, because we arrived in the mornings. I was excited to experience the markets in the evening when they were lit up to get the full effect of Christmas time festivities. I was grateful to get to see them, but would have loved to see them all at night. I understand we were at the mercy of our port time and sail schedule, but that would be the only thing I would say was disappointing. Overall, this was the trip of a lifetime and I enjoyed it thoroughly. I would do it again and again, and I would sail with Emerald again to do it. It was a great way to "sample" some locations to possibly revisit so that I can spend more time in the places that truly stood out to me. In an nutshell: I loved the entire trip. What I didn't love was the bashing being done by some of the other passengers. Read Less
Sail Date December 2017
The Emerald Dawn is a beautiful river cruise ship. Public spaces are open and full of light and the crew was superb, including our cabin attendant, front desk staff, and our cruise director "Michael". Unfortunately, all of ... Read More
The Emerald Dawn is a beautiful river cruise ship. Public spaces are open and full of light and the crew was superb, including our cabin attendant, front desk staff, and our cruise director "Michael". Unfortunately, all of these positive qualities were diminished by our poor experiences in the Reflection (main) dining room. Breakfast and lunch were fine, especially during staggered meals when people arrived at different times. However, dinner service was very regimented with late servings and dirty dishes removed just before the new (late) dishes arrived. Servers weren't familiar with chilling red wine and had difficulty *at every meal*, when I had to explain the definition of chilled - and even had to remind them with every refill. The restaurant manager advised to sit in the same situation; however, this was not a reasonable option. Soups were thin and the entrees textures of frozen meats and with little taste. The topper was during the farewell dinner, the hotel manager talked so long that the baked Alaskan dessert was served TOTALLY MELTED!!! This dish should never have been served but we returned it and opted for the cheese plate. Some servers appeared to have no cruise line experience whereas others were helping out from Cunard and other lines. Some servers acknowledged that they were several people short so I never blamed them. Emerald gives low priority to their dinner food service, which is why the otherwise superb product and services rank an overall 3 rating. My apologies to the hardworking staff and hopefully a strong message to the accounting and management staff at Emerald. Read Less
Sail Date August 2016
This was our first time on a river cruise. We were with a group of 14. We really didn't know what to expect. I can honestly say we were not disappointed. The ship (Emerald Dawn) was brand new. Only on its 5th voyage. We really ... Read More
This was our first time on a river cruise. We were with a group of 14. We really didn't know what to expect. I can honestly say we were not disappointed. The ship (Emerald Dawn) was brand new. Only on its 5th voyage. We really liked the intimate setting. About 120 passengers were on this cruise. We got to know just about everybody. The ship is small. Only three levels and about 440 feet long. The dining room, lounge and pubic areas are in the front (bow) of the ship. Pool and exercise area in the back (stern). Yes, there are only three public bathrooms (as mentioned by a previous poster), but they are right next to the dining room and lounge. You might have to walk back to your room, but I've had to walk further to go to the bathroom at a baseball stadium. Come on, it's only a couple hundred feet in one direction or another. ;) Breakfast and lunch was served buffet style and seating was open. We (and most others) still ended up seated with the same group at breakfast, lunch and dinner. Dinner was served at 7:00 pm and served by the waiters. There was no "open seating" (A complaint made by a previous poster. Come on, really. There are only 120 - 160 people on the entire ship. It's not like you have 2000 people to feed.) The food was fresh and very good. At each port, fresh food, produce and beverages were brought on board. Watching them load the ship was interesting. They formed a "bucket brigade" and passed all the boxes down the gang plank. The garbage was taken off the ship using the same method, as was the luggage on and off the ship. The trips and tours were optional but included. Some were half a day, some a full day inclusive of lunch and one was the opportunity to be entertained by a local talent. The gym was very small. Two stationary bikes and one rowing machine. There is jogging track on the top level and plenty of deck chairs (no need to save one with a towel). Read Less
Sail Date September 2015
Emerald Dawn Ratings
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