3 Emerald Waterways Emerald Dawn Cruises for the Disabled Cruise Reviews

AFter 4 river cruises, I figured that the companies were all great and did not matter too much. But, I was wrong. My first time on Emerald and I was dissatisfied with the service. Things did not start out too well for me when my airport ... Read More
AFter 4 river cruises, I figured that the companies were all great and did not matter too much. But, I was wrong. My first time on Emerald and I was dissatisfied with the service. Things did not start out too well for me when my airport transportation from Emerad did not show up, and despite there being someone there from the sister company Scenic, this representative told me she never heard of Emerald and would not help me. The driver was contacted by a random stranger and he apologized, but I got no apology from the cruise line or cruise director for the over 1 hour wait. The only other part I personally was affected by was when I inquired about an optional excursion, the cruise director basically talked me out of it and said it would not be that great, but everyone who went on the trip said it was really amazing. I think the cruise directors inexperience really showed in instances like this, and forgetting to tell us to bring our passports on certain excursions. I found my balcony cabin very nice, and roomy for 1 person, but I heard from others that for 2 people it was too cozy. I found that the cabin and the rest of the ship was very modern and stylish, though some of the chairs were too much on style and not enough on comfort (particularly difficult to get out of...). I personally loved that the balcony was just a window that dropped down, I loved sitting there, and loved the extra space that it affords. The food and wine was very good, I really enjoyed the quiet and smaller breakfast and lunch in the lounge. As a solo traveler, I enjoy eating with others but spending over an hour each meal for food and chatting gets tedious. I thought that the guides and excursions were excellent, and seeing Eastern Europe this was was less intimidating (because of language and alphabet barriers). I don't think it is a good intro to Eruope for beginners, and if you are going the whole distance, I would recommend starting East and going west- especially if you go further west than Budapst where the scenery is prettier. The local entertainment brought onboard was excellent, but the lounge was just too small to fit everyone comfortably. One word of caution for those with reduced abilities. There is an elevator on board, but you have to climb stairs to get on and off the ship (and muster). There were a few on the trip in scooters but this part of the world is not ready for this, I saw them always tailing behind and getting stuck with staircase. And, even though there is a slow walkers group, the amount of walking in some ports was a lot, and getting up and down in coaches is also tiring, so make sure your fitness is up before you attempt it. Read Less
Sail Date May 2017
We chose this for its destinations, as it was along the lower reaches of the Danube, which we didn't know. Embarkation was very smooth, though it was a pity there wasn't more time in Budapest. The cruise was full of interesting ... Read More
We chose this for its destinations, as it was along the lower reaches of the Danube, which we didn't know. Embarkation was very smooth, though it was a pity there wasn't more time in Budapest. The cruise was full of interesting trips, including visits to a school in Bulgaria, and a lunch with a local family in Croatia. All of the local guides were experienced, very knowledgeable, and spoke good English. The Cruise Director also gave us interesting daily talks on the countries we were visiting. On two evenings we had excellent local dancers/singers on board. Everybody I spoke to enjoyed the cruise very much; the ship is lovely, with good size cabins and lounge, and the food reflected the countries we were visiting. The service was excellent, and the staff (mainly East European) friendly, relaxed and efficient. There is an attractive indoor swimming pool, and a minute fitness room. WE did feel that during the one day with no port stop there could have been more activities arranged, especially as it rained solidly all day.We finished with 3 nights in the Sheraton in Bucharest, which is a stunning city. We mainly found our own meals in Bucharest, but we did feel that more could have been made of the final night's dinner, which was uninspiring and a big contrast to the excellent on-board meals. We certainly plan to travel again with this company, and would recommend this particular cruise as something a bit different. Read Less
Sail Date April 2017
I like to just relax on holiday, so for that reason i like cruises. Unpack once, and meals and activities all become someone else's problem. We couldn't handle another open ocean cruise. No matter how big the ship is, there ... Read More
I like to just relax on holiday, so for that reason i like cruises. Unpack once, and meals and activities all become someone else's problem. We couldn't handle another open ocean cruise. No matter how big the ship is, there seems to always be a rolling motion. I don't normally get seasick, but when the person your are with does, it becomes contagious. So this time it was a river cruise. From start to finish, I have never traveled so smoothly. We chose the Paris before add on,and the Prague after. Honestly, book this independently. It was not worth the money Evergreen charged. I booked all my own tours in Paris over the internet and I was very happy with them. ( 2h segway tour of Versailles gardens, 3h segway tour through the center of Paris, 2h group of 6 with own guide through The Louvre) Evergreen chose to cancel the pre-booked Versailles Palace tour the day before it was due to happen. Due to the late notice, my options were reduced to walking up to the entrance through the queue and walking through the palace with a headset. Had I been given a reasonable notice, I could have had the opportunity to organise a private tour. Very unimpressed. Be aware that Evergreen reserves the right to cancel anything, anytime, and does so often. The good, Except by looking out the window, you don't even know if you are moving. Rooms were small but otherwise excellent. Bathrooms were a marvel of space conservation. Public areas were more than adequate. The bad, -The chairs in the cabin are too low. I am 6 foot, and when sitting in the chair at the railing, it is right in the middle of my view. I always found myself sitting high in the chair, or sitting on a pillow. If the chairs were 200mm higher, it would be a vastly improved experience. -The food was adequate but never rose above that. Think RSL fare. Do not expect to be wowed by the offerings. As I said, adequate. -Coffee..........what can I say. The machines were good. The beans were good, But what idiot thought UHT milk was suitable for a boat load of coffee drinking Australians. When the crew were questioned on this ludicrous preposition, I was told twice, that there was no room for the cows on board. Condescending. The boat stopped at a town every day. How hard is it to load fresh milk for coffee? -Tours..........every day we stopped in a quaint old town center. The tours marched off to show us exactly the same things day after day. Why not organise the tour guides to give slightly different talks, which the guests can then choose from? History, architecture. food, scenery, customs, gardens. One example, every day we passes countless vineyards, never a winery tour. - I am 49, I was the youngest guest on board. The average age is about 65 - 70. Expect canes, walkers, wheelchairs. The fastest pace the trip ever achieves is a slow walk. Think about organising your own side tours. The ugly - no ugly, just a bit average, which could be improved quite easily Would I do it again. Yes, but with the experience I have gained, very differently. Much more of my own itinerary. I would smuggle some fresh milk on board. Read Less
Sail Date June 2016
Emerald Dawn Ratings
Category Editor Member

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