Emerald Asia Cruise Reviews

Emerald met and exceeded our expectations. Their level of service is top rate. You will always be greeted with a smile and a helping hand if needed. There were so many individuals on our tour and ship that enhanced the experience and we are grateful for them all. The ship itself is beautiful. We loved our room, the pool deck, lounge and dining room. The food was absolutely ...

We started the land part of our trip in Hanoi, joining the Harmony a week later for seven nights on the Mekong. I have sailed with Emerald once before (on the Rhine) and have been more than impressed on both occasions by the attention to detail of every aspect of the cruise experience. The Harmony is a beautiful and relatively new ship, very tastefully furnished and fitted-out. The main ...

The ship is excellent, well designed and thought out. Hardly anything was missing. Good coffee/tea station, no kettles in room, without fi generally works OK on the Mekong. Rooms have plenty of room and bathroom is super. The staff are fantastic, though perhaps a bit over attentive for us. Helpful, courteous and always a smile. Sometimes it's hard for them to understand your needs on good, it ...

This is for the cruise ship and crew only! Everything you have read in other reviews is true. We have traveled on 5 River cruise THE CD, The crew, the Food and Ship was the BEST we have experienced!!!!!!!!!!!!! The full pool was unexpected but very appreciated .The crew had our names and drinks remembered the first two hours of the cruise. The Itinerary was VERY interesting The ...

We just returned from the 13 day Wonders of Vietnam, Cambodia and the Mekong. We were extremely well taken care of from the moment we landed in Saigon to the day we flew out of Siem Reap. Our guide in Vietnam, Chi Pham - was the best guide we have ever had, she made sure we received exceptional service in Saigon and was very informative, it was hard to say goodbye to her at the Cambodian border, ...

Always wanted to got to Vietnam and Cambodia and had to wait due to Covid. This was a special trip for a 60th, 70th and 30th wedding anniversary for our small party. The boat was 5 star as was the food, the staff and the included tours. So much choice in the restaurant and staff was friendly, efficient and friendly. Nothing was too much trouble, we were totally spoilt. The tour guides ...

This was a cruise that we had booked originally in 2020- cancelled because of Covid. Since then we had heard of a few issues with Emerald customer service and indeed did find some problems trying to speak to a representative in the early days of booking . However they have totally redeemed themselves with the service since, from the rucksacks sent out , booking our seats on Premium Economy as ...

We had previously completed the cruise element of this itinerary ( Saigon to Siem Rep) but on this occasion it included a tour commencing in Hanoi. As we moved South through the country including a two day Halong Bay junk cruise and two internal flights everything was well planned and professionally executed. The hotels used were of good quality and well located for further exploring. A ...

Some may read this comment and think, it won’t happen to us and book a trip. The script below is a very small summary of what has been sent to ABTA, the actual complaint is some three pages long. If you really want a luxury holiday, avoid the Emerald Azzurra and book something else. There is plenty out there and if it goes wrong maybe their customer services will look after you, Emerald did not ...

Our introduction to Vietnam was interesting and educational with our tour to the Cu Chi’s tunnels and a visit to the city of Saigon followed the next day to transfer to our ship. Everything about this cruise was excellent. The slide down window turned our stateroom into our private balcony where we could enjoy life on the Mekong River as we sailed along. The dining experience was wonderful ...