9 Helpful Votes
Sail Date: August 2016
We chose this cruise because of the date, destination and my birthday. Our documentation stated the cruise left from Edinburg and the address on the ticket was for Edinburgh; however, when we gave our ticket and documentation to the cab ... Read More
We chose this cruise because of the date, destination and my birthday. Our documentation stated the cruise left from Edinburg and the address on the ticket was for Edinburgh; however, when we gave our ticket and documentation to the cab driver, he took us to the port. When we arrived, we had to find a harbor master to locate ship-then we discovered we were to leave from Dundee. 75 miles away! We were lucky, our driver could take us and we arrived just in time to leave-$290.00 later!! We called the "emergency numbers 3 times-no one returned our phone calls-so don't bother calling them!! Our cabin lacked furniture by the bed and we had to charge phones, iPad and lay them on the floor with reading glasses and other nighttime things! First day, excursions were in chaos and we waited over an hour for the buses to arrive!! First day, we had booked an excursion to see a castle with falconry demonstration. Our guide decided we need to be back early 3 hours for lunch??) so she cut the trip short!! She treated us like we were small children and regaled us with stories of her teaching " dumb" royalty in a private school. The special exhibit for this trip was watching a high school band perform. Seriously!! A part of that trip-we were taken to a battleground with a nice Visitor's center-BUT! Our same guide did not let us go inside!! Instead she led us outside and lectured for 30 minutes! Guess she knew more than the historians!! When we returned, Windstar was contacted-which acted like all was our fault because we were ignorant and did not read our documentation! We are two doctors who travel a great deal and were insulted! We spent 4 days pre cruise in Edinburh-thank goodness-on our own or I do not know I'd we could have seen the city. Their excuse, we did not pay their transportation fee to port! And did not stay at their hotel. We stayed at a beautiful Trip Advisor boutique hotel which we loved!! We were less than impressed with Windstar-this was our second-had it been our first-it would have been our last!!after they have your $$, you are totally written off!! Trying to communicate with their staff before we left was a nightmare as well!! Read Less
Sail Date: August 2011
We appreciate Ocean Countess is an older ship , we like this. Ship is small and intimate. We had a lovely experience on this cruise with an unusual itinerary to Shetlands, Faroes and Hebridians.Two ports were tender ports which were ... Read More
We appreciate Ocean Countess is an older ship , we like this. Ship is small and intimate. We had a lovely experience on this cruise with an unusual itinerary to Shetlands, Faroes and Hebridians.Two ports were tender ports which were handled very efficiently. Cabin small but with good wardrobe space and 2 sets of draws - have seen less space on other lines that you might expect better of. Noise at night but we were towards lower stern. Have seen bad reviews for food on this ship but we had 5 excellent meals, enough choice of well cooked, presented and hot meals. Service was quick and pleasant.The wine waiter was a joy , he had a fair knowledge of subject and was entertaining and just the right side of friendly. Buffet in Boat House was crowded at times but only had breakfast here and service not as friendly as The restaurant. Bar service variable from bar to bar , we found that we liked the piano bar the best. Entertainment in show lounge was very good. Ship benefited from a very polished team of performers. Very committed team even to making own costumes of a good standard. Show lounge is not well levelled and you have to pick right seat for a good view hence you need to get there early. We dont usually bother with all shows on a cruise but we liked the performers so much we made the effort to go early for good seats for all shows. The performers joined in after show ,line dancing and discos - after doing 2 shows to make the effort to dance and encourage passengers to join in was above and beyond what is normally seen on other cruiselines. Cruise director introduced shows and joined in Joseph doing a really good job. He was friendly and approachable . For the price bracket of Cruise we had excellent value for money. We will be cruising with them again . Read Less

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