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3 MSC Cruises MSC Musica Cruise Reviews for Repositioning Cruises to Mediterranean from Durban

Room not clean - asked to be cleaned again prior to unpacking had to ask for clean pillowcases, face washers Tv not working No satellite reception once you leave a port Water not given at dinner time in restaurant you had to pay ... Read More
Room not clean - asked to be cleaned again prior to unpacking had to ask for clean pillowcases, face washers Tv not working No satellite reception once you leave a port Water not given at dinner time in restaurant you had to pay for a bottle. No chairs on deck 7 under shelter to sit away from the pool area. Pay for movies Pay for everything extra Can’t go to the front of ship unless you are a top 16 or exclusive. Meals in the restaurant are tiny you have to order double and are cold. Meals in buffet are cold Drinks waiter at table 532 can’t understand a word of English Caos with getting on the ship. So many different stations that it all could have been done at the first one. Long cattle line queues No one to greet you when you get on board Didn’t even realise there was a cruise director. Didn’t hear or see her until the show on the second night and she was as interesting as a wet dish cloth. The whole ticketing system. You need a ticket for this or a ticket or that. While this was ok it was very confusing Couldn’t buy just a water package when on board had to buy another drinks package with less tickets. Ordered and pre paid for a bottle of wine and birthday cake to be in the room when we got on. It wasn’t. Had to ask for it 3 times before we finally received it in the restaurant and again we had to ask for it. The restaurant in squashed in like sardines. Have to pass own knives, forks and plates to other people on table for waiter as he can’t fit through. Head of house keeping should be very ashamed Opted for the laundry package once on board but they ruined all the clothes. The paid for the clothes to be washed and ironed but a 2 year old kid could have done a better job. The outside screen was never on and was told it was broken. The whole ship came down with a virus but there was not infection control to help contain it. We are still recover at home some 2 weeks later. Worst ship ever. Grand voyage my but there was nothing grand about it. We have cruise many times with other cruise lines this one just doesn’t match up to any other will never sail with them again. Read Less
Sail Date April 2019
We initially chose this particular cruise because of the lovely itinerary and for a special pre retirement holiday. We had cruised with MSC three times previously and although it was not the best quality cruise line it was always an ... Read More
We initially chose this particular cruise because of the lovely itinerary and for a special pre retirement holiday. We had cruised with MSC three times previously and although it was not the best quality cruise line it was always an acceptable standard, reasonably priced and had good itineraries. Right from the start of this cruise things were not managed well, the cruise started in Durban South Africa and finished in Venice. We arrived for embarkation and the queues were the longest we had ever seen, it was a very hot day and there was very little shelter from the sun and no where to sit. Passengers of all ages were standing in lines for nearly two hours before getting onboard. Once on board we were told we had to join another very long queue in the theatre to sign for our drinks vouchers, we normally purchase a drink package but were advised that ships sailing from South Africa were unable to sell these. After another hour in a line we managed to pick up the vouchers we had already preordered and already paid for. When we had had a couple of days onboard and met other passengers it was soon apparent some passengers had been able to purchase a drinks package and staff were unable to explain this. A few days into the cruise many passengers were becoming unwell with a respiratory illness, hygiene standards onboard were very poor and the food quality and quantity were the worst we had experienced. No water was served in the dining rooms, we had to purchase a bottle of water if we wanted water to drink and food was only warm when served, the poor dining staff had to keep taking meals back to be reheated. For the last week of the cruise all the good wine had run out, nothing was restocked and passengers were forced to drink cheap unpleasant wine which was less to buy than the value of the prepaid vouchers. Many people had vouchers left over because of this and were told they were non refundable.The ship did not have sufficient staff and those they had were overworked and tired, several were unwell and they were all trying their best to cope and very apologetic. I caught the virus onboard and became very unwell and needed to visit the doctor, he was from the Ukraine did not communicate very well and ended up giving me the incorrect treatment which could have caused me harm, I’m still waiting to find out. Fortunately for me my daughter is a doctor in England and I managed to contacted her after two days and she was able to tell me not to continue with the treatment. The entertainment was very poor quality and we ended up not bothering with it and sitting in a quit bar to save our ears! Disembarkation was worse than the embarkation, the luggage was taking an exceptionally long time to come off the ship, we were lucky we had time and our transfer was good enough to wait over an hour for us but some unfortunate people missed flights. Read Less
Sail Date April 2019
We have recently returned from the MSC Musica repositioning cruise from Durban South Africa to Venice. We have cruised with MSC previously so are perfectly aware of some of their 'foibles'. The main reason we chose this cruise ... Read More
We have recently returned from the MSC Musica repositioning cruise from Durban South Africa to Venice. We have cruised with MSC previously so are perfectly aware of some of their 'foibles'. The main reason we chose this cruise was for the wonderful itinerary - we visited Reunion, Mauritius, The Seychelles, Aqaba, Suez Canal Transit, Katakolon, Kotor & Split. We had hoped that over the years maybe MSC would improve but sadly things were no better and in some cases worse. Embarkation at Durban was extremely poor - long queues going from desk to desk. Once on the ship we thought that was it, but no, more queues to get pre-paid drinks vouchers - I would have thought that these could have been delivered to the cabins or even put electronically onto our cabin card. We were not able to get into the cabins until after 3pm as they were still being cleaned, I heard of some passengers who’s rooms were still dirty. The luggage did not start arriving at the cabins until after the ship left Durban, some passengers did not get luggage until 10pm. This of course meant that many, like us, were not able to change out of their travelling clothes to go to dinner. The safety drill was held before we set sail. MSC’s safety drills have never been up to much, but this one was the worse - hundreds of people crammed into a show lounge with not enough seats for every one to be comfortable. A short recorded message was played and the putting on of the life jacket was demonstrated (if you could see). No one checked that passengers were putting the life jackets on correctly. We were then dismissed and advised to watch the safety demo on the cabin television (most of which were not working, more about that later). First night at dinner was chaotic, many ate in the buffet, but we chose to go to the MDR. We were shown to our table which I can only describe as being in a corridor/workstation that the waiters use. It was noisy with waiters charging past and other diners using it as a thoroughfare. The waiter who was looking after us took ages just to bring a drink, the food eventually arrived but it was cold and some of the table's order was incorrect. Additionally there were long queues of unhappy passengers waiting to see the Maitre D' to get their dining arrangements changed. The couple we were sitting with really wanted late dining, so they joined the queue and managed to change. We were happy with early dining, but we were not happy with the table that we were allocated, so we asked the Maitre D' if he could move us somewhere else. We were given a new table for the following night - this was in a better position and we had a wonderful waiter for the remainder of the cruise. The MDR for dinner, apart from being extremely overcrowded was adequate, the food to my standards was ok, the portions are on the small side and there is very little vegetables served with the main meal, but you only have to ask for extra veggies or whatever you like. Our waiters looked after us very well. The senior server was experienced and professional, the junior waiter was one of the ‘newbies’ and although extremely pleasant he had no knowledge of the wines he was serving or how to serve them. Breakfast and lunch 'Bistro' restaurant - MSC have an unusual set up for breakfast and lunch in the MDR, they call it a Bistro and basically it means that it is half waiter service and half buffet - you can choose to order from a menu or go to the buffet or a bit of both. Yes, it’s very confusing and it does not work. They also do not have a system in seating passengers, they seem to seat them anywhere where seats are available, making it very difficult for the wait staff. Other cruise lines have a computerised system so that they can see at a glance where seats are available. There were a lot of new wait staff most of them were totally inexperienced and furthermore had little or no customer service attitudes, rumour had it that quite a few were leaving the ship in Venice! Buffet - we rarely use the buffet, but from my limited observation, the choice of food seemed fair, but it was a mad house, getting food and a table. Service in general around the ship was poor, the main problem being there was not enough staff - you often waited a long time to be served in the coffee shops and bars. Reception staff could be rude and unhelpful. I ordered a birthday cake for my husband, it did not arrive in the restaurant on the night I requested it and after some 'insistence' they very ‘graciously‘ presented it to him the following night, but with no apology. Entertainment - I have mixed feelings about the entertainment. Some nights it was good, others it was very poor. They had an African group of Tenors who performed three times and were excellent. There was also rather a lot of classical music, probably too much for my taste. The MSC production shows tended to be very much the same. There was also entertainment in one of the show lounges, or on deck each evening, but these events did not start until quite late. Additionally there were usually some bars where you could go to dance or listen to music. There were never any movies shown either in the theatre or on deck or on the TV in the cabins. This was a very long cruise with a lot of sea days and I think a lot of people would have appreciated a few films. Day time entertainment was mainly limited to deck games and handicrafts. There were two 'lecturers'; one a lady who presented very interesting port talks and a man who apparently gave talks on a number of scientific/technical themes. Shopping was very disappointing - no choice, low stocks, poor merchandise, high prices. The cabin - we had an aft balcony cabin on deck 11. The cabin was equipped with all we needed, but it was quite small, the cupboard and drawer space (for a long cruise) was a bit of a squeeze. The bed was comfortable. The bathroom was tiny and a bit worse for wear - the water in the shower either scalded you or froze you - there was no in-between. The TV never worked until we were In Europe, although we reported the fault several times. Our cabin boy did his best, he had 22 cabins to look after on his own and was often still working at past 10 pm at night - he definitely was not a happy boy. Our greatest disappointment was the balcony of our cabin. We had booked this cruise long in advance to secure a balcony cabin over the wake of the ship. However, there was inadequate information on the MSC website, as the balcony had no overhang above and therefore no shade or protection from the fierce sun. This made the balcony unbearable and unusable for much of the day. Hygiene standards - from quite early on In the cruise it became apparent that there was a nasty cough-type virus going around. As the cruise went on the coughing got worse - you could hear it all over the ship and especially in the theatre. The powerfully cold air-conditioning did not help. Some people seemed to be getting quite ill and needing to go to the ships doctor - some I spoke to were being prescribed antibiotic drugs. I contracted whatever bug it was about 10 days before the end of the cruise and it took me another two weeks after returning home to finally get over it. I think that the hygiene standards could have been better. There was gel available at the restaurants and other areas, but it was somewhat erratic, whether the staff encouraged passengers to use it. Itinerary and excursions - the wonderful itinerary was the main attraction of this voyage for myself and many other guests that I spoke to. We opted to do MSC organised excursions in most ports and generally speaking the excursions were very good and the guides were of a reasonable standard. The only issue with the excursions was getting from the ship to the excursion bus, the meeting place was generally the theatre or one of the big Lounges and it was pandemonium getting a ticket and getting off the ship. MSC provided a lovely cruise visiting some stunning ports of call, the weather was wonderful and the sea beautifully calm Is that enough to make a good cruise experience? In my opinion NO. As cruisers I think we want more, we want and expect great service and attitude, good food beautifully served. Fantastic entertainment and enrichment and above all a 'can do' attitude. When MSC can offer me that I may give them another try, but for time being I will be looking around for the best other cruise lines can offer Read Less
Sail Date April 2019
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.6
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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