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Sail Date: April 2019
Room not clean - asked to be cleaned again prior to unpacking had to ask for clean pillowcases, face washers Tv not working No satellite reception once you leave a port Water not given at dinner time in restaurant you had to pay ... Read More
Room not clean - asked to be cleaned again prior to unpacking had to ask for clean pillowcases, face washers Tv not working No satellite reception once you leave a port Water not given at dinner time in restaurant you had to pay for a bottle. No chairs on deck 7 under shelter to sit away from the pool area. Pay for movies Pay for everything extra Can’t go to the front of ship unless you are a top 16 or exclusive. Meals in the restaurant are tiny you have to order double and are cold. Meals in buffet are cold Drinks waiter at table 532 can’t understand a word of English Caos with getting on the ship. So many different stations that it all could have been done at the first one. Long cattle line queues No one to greet you when you get on board Didn’t even realise there was a cruise director. Didn’t hear or see her until the show on the second night and she was as interesting as a wet dish cloth. The whole ticketing system. You need a ticket for this or a ticket or that. While this was ok it was very confusing Couldn’t buy just a water package when on board had to buy another drinks package with less tickets. Ordered and pre paid for a bottle of wine and birthday cake to be in the room when we got on. It wasn’t. Had to ask for it 3 times before we finally received it in the restaurant and again we had to ask for it. The restaurant in squashed in like sardines. Have to pass own knives, forks and plates to other people on table for waiter as he can’t fit through. Head of house keeping should be very ashamed Opted for the laundry package once on board but they ruined all the clothes. The paid for the clothes to be washed and ironed but a 2 year old kid could have done a better job. The outside screen was never on and was told it was broken. The whole ship came down with a virus but there was not infection control to help contain it. We are still recover at home some 2 weeks later. Worst ship ever. Grand voyage my but there was nothing grand about it. We have cruise many times with other cruise lines this one just doesn’t match up to any other will never sail with them again. Read Less
1 Helpful Vote
Sail Date: April 2019
We embarked on the cruise aboard the MSC Musica from Durban to Venice in April 2019 with expectations of the ship not being up to the standard to HAL/Princess/Celebrity but were hoping for an enjoyable experience. Unfortunately, this did ... Read More
We embarked on the cruise aboard the MSC Musica from Durban to Venice in April 2019 with expectations of the ship not being up to the standard to HAL/Princess/Celebrity but were hoping for an enjoyable experience. Unfortunately, this did not occur. From the commencement of embarkation the experience took a downhill curve. Not only did it take hours, passengers had to line up in the direct sun (which was rather warm) whereas a simple redirection could have had the passengers in the shade. The organisational skills of the crew did not improve at all. We have never experienced that when boarding a ship there was litter on the floors, the cabin was dirty and not fully prepared. There were stains on most of our furniture and carpet and the nightly turn down was hit and miss. We purchased drink vouchers beforehand but when we went to collect them we were told that the dining room would have them. This was not the case. It took quite a few staff members to sort out the problem. All waterin the dining room has to be purchased - then you get a large 2 litre bottle plonked on the table. After enjoying a particular wine we asked for it again the second night - only to be told they had no more left. When we found that it could be bought in one of the bars, we asked the dining staff why he said they had no more - he admitted that he was advised by management that they wanted to keep this particular wine for the Mediterranean section and were told to 'get rid' of the cheaper wines. This type of lying was repeated many many times on board. There were no daily newsletters, the customary announcement by the Captain at 12 noon could not be heard - and occurred anytime from 11.30 to 1.30 pm. There were no TV or movies unless you were in a port and got the local channels or you purchased a movie from the ship at US$8 a time. The big screen above the pool never worked. The automatic doors from the bistro to the pool area never worked (we were told by a staff member that they never do) and there was plenty of dropped plates/drinks attempting to man handle the heavy wind proof door. Guest relations were an absolute joke - as one reviewer noted they pass you from pillar to post and hope you don't come back. Many an hour was spent lining up, being lied to and not getting issues resolved. We are not talking 'small' issues. It took 8 visits to get information on how to reboard the ship as we did back-to back cruises. If it was not for our cabin steward we would have left the ship with no documentation as to who we were and that we had purchased tickets to join the second leg. And then when we went to disembark the next day we were stopped by security and had to visit guest relations again as they had given us the wrong cruise card. We have yet to hear back regarding our stolen briefcase from our cabin ot only were staff rude, we found some at guest relations incompetent and unprofessional. The food quality was mediocre which we expected. Entertainment at night was reasonable. Internet packages although expensive worked well. We thankfully had organised our own shore excursions - from feedback from other cruisers that were onboard and went on MSC excursions, they werenot well organised and expensive. If it was not for our own excursion highlights, the trip would have been extremely disappointing. These are only a few of the numerous incidents that we could list. Others range from obtaining a glass of water (near impossible) getting charged incorrectlyfor wine when on 'special', their juice/soft drink packages not including fresh juice to name a few. All in all very disappointing. Read Less
2 Helpful Votes
Sail Date: April 2019
Price and itinerary was the drawcard, but the cruise was just awful. Cold food with no flavour. No entertainment except for dancing and pool games. No movies or tv except if you paid for them. Treated like cattle on embarking took 2 hrs. ... Read More
Price and itinerary was the drawcard, but the cruise was just awful. Cold food with no flavour. No entertainment except for dancing and pool games. No movies or tv except if you paid for them. Treated like cattle on embarking took 2 hrs. Bistro closed at 2oc. Didnt get on till then. Room was dirty when we finally got in. Service at night in dining room was terrible took nearly 2 hrs and food was cold. The whole ship got sick with a cold virus. No news from outside world. Only cruise information was at midday from captain that was so quiet you couldnt hear it. Theatre shows were really bad, except for one the Witches show. Three tenors were amazing as well. Crew cast female singer was really bad. Same entertainment in same bars at same times every night. One female singer in piano bar was worse than me and thats bad. Need i go on....if you were to ask anyone who was on this cruise i know they would be of the same opinion not many happy travellers on this cruise. Italians dont have any idea on organisation of any activity. Shower would scald you one minuite then freeze you the next. I had a bad experience with a loose chair seat b4 this cruise only to find more tgan 50% of the chairs in bistro were loose. Upon complaining i was told yes we know madam but if we took them all out to fix them ee wouldn't have any chairs left and our saftey officer is not around. So they were prepared to be sued for an injury. Go figure.... Read Less
2 Helpful Votes
Sail Date: April 2019
The cruise was over populated with passengers. No dining facilities available at breakfast & lunch. By the time you waited for a seat the buffet was closed.At excursions we were treated as if we were in a government facility where we ... Read More
The cruise was over populated with passengers. No dining facilities available at breakfast & lunch. By the time you waited for a seat the buffet was closed.At excursions we were treated as if we were in a government facility where we need to stand in long lines. The braai on the Island did not have any proper meat, as per braai. I've been on four cruise thus far and this was the worst. No body was asked to put on life jackets from the ship to the island. South African staff working on the ship were quiet rude. The were hardly any crew members available for assistance. No real live entertainment on Deck as they usually do. " The Spice of the cruise has died off" I'm very disappointed as I always enjoyed and anticipated the cruise yearly. I would appreciate it if I heard some feedback from you soon. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise because it left from Durban, South Africa which allowed us to tick off a stay at Kruger National Park as well as a visit to Petra in Jordan. The cruise embarkation in Durban would have to have been the longest, most ... Read More
We chose this cruise because it left from Durban, South Africa which allowed us to tick off a stay at Kruger National Park as well as a visit to Petra in Jordan. The cruise embarkation in Durban would have to have been the longest, most shambolic and most disorganised we have EVER experienced. The staff, apparently (or so we were told) were new. All we can say is that they hadn't been trained properly (if at all) or they were just inept. They were unfriendly, even to the point of being surly, they had NO idea what they were doing and didn't, really, even seem to care. The LIFE BOAT drill was a joke apart from showing the passengers how to put on their life vests the rest was a garbled, incomprehensible mess, delivered over the loudspeakers (and that's an overstatement, you could hardly hear them) At dinner the waiters were inefficient and had no idea how to serve. Bread was offered from a basket, and bad luck if you were the last served, you got whatever was left. White wine was just left on the table - you had to ask for an ice bucket. Water - you had to buy a bottle or go without, tea or coffee - again you had to buy it or go without. The food was poorly presented and poorly cooked - the choice was limited. The Maitre D was a rude and arrogant man who stood around doing nothing. Tender, at, mercifully the one port, was horrendous - the ship docked at 8.00am, we got off at 12.30pm. Laundry - in by 10.00am, promised for a return by 5.00pm the next day - more likely by 5.00pm 4 days later (and then, only after repeated complaints, to out cabin steward) The lecturers, consisted of just TWO people - a charming lady who talked about the various ports and a gentleman who talked about boats, ships etc. - he was very interesting but he had all the delivery skills of a wet lettuce. The ENTERTAINMENT in the theatre was good - although a lack of LIVE music or stage sets was rather disappointing as was the brevity around 30 minutes. The Cruise Director insisted on introducing each show in about 5 languages - she droned on and on and on The Captain - was a ghost, saw him once. The ship in general, was reasonable, although the pools were rather limited and there was no poolside dining options as with other ships. An oddity was that on the quite wide promenade deck - NOT one chair was to be seen, not one. The one good thing was their alcohol prices - the cheapest we've ever experienced. OMG - for me to EVER travel on MSC again - they'd have to be dirt cheap or be taken over by PRINCESS CRUISES. Read Less
Sail Date: April 2019
This cruise has always been on my bucket list, but I think my expectations was too high for what they could give. I work in a 5 star lodge and is very focused on service and for that reason I am also writing this review. The cabin was ... Read More
This cruise has always been on my bucket list, but I think my expectations was too high for what they could give. I work in a 5 star lodge and is very focused on service and for that reason I am also writing this review. The cabin was very nice. But dining was horrible you go on a cruise to spend time with your partner but find out that you have to sit with complete strangers and there is no privacy. The food was terrible quality. Prepare to stand in lines for 1.5 - 2 hours a day when you want to go on excursions even when you want to get back on the boat. The islands you go on is beautiful and the buffet lunch Msc gives on them was really nice. The boat is unfortunately way overcrowded and you feel like just a number. It is definitely not a 4 night 5 day cruise the 5th day you have to be off the boat by 7 in the morning. The worst thing is you save up to do as many things as you can when on the boat, and I booked myself a acupuncture treatment the one day, where the "spa doctor" actually fell asleep while I am getting my treatment and then still charge you 65$ I actually can still not believe it!! The normal spa treatments with the therapists was excellent they were really good. I would honestly not recommend this cruise to anyone that want to relax or for a romantic getaway. It was nice to tick that I have been on a cruise off my bucket list, but unfortunately that is where it ends Read Less
Sail Date: March 2019
I went for the Afrikaans Sokkie and it was my birthday. MSC Musica. I did state when I made a booking that it was my birthday. When I did my first cruise 17 years ago also on my birthday, I was supprised with a birthday cake! Now they ... Read More
I went for the Afrikaans Sokkie and it was my birthday. MSC Musica. I did state when I made a booking that it was my birthday. When I did my first cruise 17 years ago also on my birthday, I was supprised with a birthday cake! Now they charge you for it. There was always photographers taking ransom photos during your cruise, now you have to go to them and it is all unnatural studio photos at USD12 per photo!! Previously You bought a beverage package for the duration of your cruise which included all coldrinks, coffee, tea, ice-cream etc, now you can buy a package that has a maximum of 18 drinks, whether it is alcohol or not for R850 depending on the exchabge rate. And they do not tell you beforehand that it is limited to a specific amount (usd) per drink!! Everything has become so commercialized and greedy, that it does not seem to be worth the almost R5000 per day that you spent. Read Less
Sail Date: March 2019
I will not suggest to my worst enemy to go on the MSC MUSICA AGAIN the cruise was over booked since we got on the ship we did not have anyplace to sit , never mind the package that i took they said there will be a welcoming letter from ... Read More
I will not suggest to my worst enemy to go on the MSC MUSICA AGAIN the cruise was over booked since we got on the ship we did not have anyplace to sit , never mind the package that i took they said there will be a welcoming letter from the Captain - just a note from management i wanted to take all my grand children next year but i will rather stay at home some of the people on the cruise stayed in there cabin due to the overcrowding if you wanted to get a drink at the bar it took you half to and hour, i can be glad that idid not take any children, the super sokkie we paid was a waste of money we could notsee any of the artist and i had to sit on a lamp pole, we could not even see the activities on the cruise we had to stand 95% of our time the only time we could sit was at dinner or lunch This cruise was for my husband birthday and he hated every minute of it the photos costed a lot of many sure all the photos they destroy could have been givenat a special price on the last day of the cruice Read Less
1 Helpful Vote
Sail Date: March 2019
MSC Musica was highly recommended, but did not meet the standard. Cabin was dirty, food mediocre and the stuff not really friendly. The only thing that was good was the theater. The shows where brilliant. Otherwise overall it was a ... Read More
MSC Musica was highly recommended, but did not meet the standard. Cabin was dirty, food mediocre and the stuff not really friendly. The only thing that was good was the theater. The shows where brilliant. Otherwise overall it was a waste of money. I am bitter. I paid R12 600.00 but what I got was not worth that at all. I tried to upgrade but the room but the receptionist said that was not possible. I complained about the dirt but nothing was done. I had a balcony cabin but the balcony was dirty for the duration of my our stay. The last guest was a smoker and left a glass with cigarette stubs by the balcony and that glass was there for the duration of the stay. I got tickets for my brother and his wife as a wedding gift and they had a love time, so I was expecting the same only to get the horrendous sevice I got. I am vegan and there was no food. I tried to customize the vegetarian food but there was very limited options. This was a terrible cruise. I will never recommend it to my friends and family. The service is just not consistent. My brother got a great service and I got a bad service for more or less the same price. I am very disappointed and I feel cheated. Read Less
2 Helpful Votes
Sail Date: February 2019
These people's embarkation and disembarkation process is NIGHTMARE. By the time you get on the ship you are dehydrated, exhausted, confused and disoriented and you 're bombarded by people selling packages. Non stop and just ... Read More
These people's embarkation and disembarkation process is NIGHTMARE. By the time you get on the ship you are dehydrated, exhausted, confused and disoriented and you 're bombarded by people selling packages. Non stop and just overehelming. When you get on you have to wait til 1.30pm for your room and up to 7pm for your bag. Then when you get off the ship they line your bags up just after you walk off the ship. So they are not doing you any favours by taking your bag the night before. Tip: take your own bags. On top of this we were first group to be told to get off and last ones to get our bags. And they tell us our tags may have fallen off (us and 50 others). Our tags were very much still on the bags when they were eventually offloaded. They are just incompetent. Food at the buffet was never enough. Tip: if you're not doing the dining then go to buffet early. We had one decent meal on the trip which was on the first night. Water is not complementary as they make you believe. No water in room. You are assigned to eat in the dining area where they serve you food and you pay for drinks. At the buffet they have 2 dispensers which people flog. TWO dispensers on the ship for 2500 guests. wow. By the way they close the dispensers at 10pm. So pay for a drink or die... they charge $20 for a photo on board. I wasn't going to pay that for a photo of me hot and sweaty after 3 hours in their boarding queues. Cabin was spacious. We had a balcony view which was wonderful. Shower had great pressure. Tip: No lotion or conditioner or vanity kit provided in room. Excursions off shore were worth visiting but queues to get back on board were crazy. Also the food gets finished really fast there too. And noone cares if you ate or not. Tip: go early. Leave early. Tip: take rands for the islands. The souvenirs are cheap and nice. Tip: Eat on time. The entertainment staff were AMAZING and so good. Really that was 10 out of 10. The other staff probably need to be treates better so they can be nicer to people. I witnessed many rude interactions where thy ignored a guest in need and I stepped in to help them instead. Especially at the buffet area. We had a waiter at our dining table who was very unfriendly. I think his name was Wilfred from St Vincent. Pools very overcrowded and smell so bad. They lock the bar fridge the day before you leave. This didnt make sense to me at all. It was the only day we didnt go offshore so people were around in their rooms, hot, thirsty, so why lock the bar fridge? Don't they want to make money. Definitely buy drink vouchers. Even if you dont buy it before u board, you can buy it on the ship. Vouchers save you paying 15% tip every time you order a drink. Read Less
3 Helpful Votes
Sail Date: February 2019
The standards of the MSC cruises have dropped to a terrible new low. My wife and I cruised on the Opera to Mauritius in 2014 and that cruise was delightful. However this cruise was horrible: - Standard of the food has dropped both in ... Read More
The standards of the MSC cruises have dropped to a terrible new low. My wife and I cruised on the Opera to Mauritius in 2014 and that cruise was delightful. However this cruise was horrible: - Standard of the food has dropped both in buffet and restaurant. - We asked for a first dinner sitting and got a second despite having a 2 year old who went to bed hungry on Friday night due to the pathetically slow service by waiters. - The waiters are rude and look like they're doing you a favor rather than their jobs. - The is no guidance from MSC regarding the procedures such as if you booked an excursion where to go etc perhaps they expect their guests to know all of this. - The buffet dining area should be bigger as people tend to push and cut ques even seating space is not enough. - I hope other cruise liners come to South Africa to give MSC some competition to get it back to it's former glory. Read Less
2 Helpful Votes
Sail Date: February 2019
From the start of booking my cruise I have had endless problems, The contact Centre was extremely incompetent, they have changed my dinner seating, mixed my cabins up cost me additional money as when I booked the prices were lower. On ... Read More
From the start of booking my cruise I have had endless problems, The contact Centre was extremely incompetent, they have changed my dinner seating, mixed my cabins up cost me additional money as when I booked the prices were lower. On arrival my cabin was dirty, I had to get new sheets and the floors vacuumed, Workers rude to us on the ship when we tried to make our baby food hot (we carried our own sealed food), we were told to go away. On the first night, my wife waited for 45 minutes for the food to be made hot. Common areas were stinky and not cleaned thoroughly (The deck on some days smelled like sewerage). No baby facility as requested for my room (e.g. Cot) I had called several times requesting this. Entertainment very poor compared to previous trips, shows were not even full. Food was excellent, improvement since my last cruise. Well done. Waiters were good, children enjoyed the kids entertainment. . Excellent service from Puttu, SuperJana (Dinner)and BanBang(Cabin). . The service from the buffet staff was unbelievable, they refused to assist with baby chairs and any assistance in cleaning up of the tables. We cleaned up and had to sort our tables out. Completely opposite to the dinner. Out of my 3 experiences this was my worst. I don't think I will be booking a cruise with MSC after this experience Read Less
1 Helpful Vote
Sail Date: December 2018
We had quite high expectations for our Christmas Cruise. I have been on a MSC Cruise many years ago and was very excited to take my husband and kids. It was a very stressful experience for us a family. Our expectation was that it was ... Read More
We had quite high expectations for our Christmas Cruise. I have been on a MSC Cruise many years ago and was very excited to take my husband and kids. It was a very stressful experience for us a family. Our expectation was that it was going to luxurious, stress-free and relaxing. 1. If you are prepared to queue for absolutely everything (public bathrooms, embarkation (at Maputo, Portuguese Islands, Pomene), disembarkation (at Maputo, Portuguese Islands, Pomene), queue for breakfast, lunch and dinner) then this is the cruise for you. 2. Horrible coffee (when we stopped in Maputo, we immediately started searching for a convenience store to buy coffee sachets). 3. The entertainment for the kids was bad - my 11 year old son only had the option to go the Mini Club (age 3-6) and listen to puppet shows as the Junior Club (7-11) was closed most of the time. 4. Waiters supplied ashtrays to guests in the non-smoking areas. It was our choice to sit in the non smoking area (with kids) and there was just cigarette smoke everywhere. Very disappointing and will definitely not be cruising again soon. Read Less
Sail Date: December 2018
Staff were very rude, toilets were disgusting and dirty. The upper deck smelt like sewage. When I asked the staff what the reason was for the smell I was asked "does it smell nice?" We received a drink and the glass had mould in ... Read More
Staff were very rude, toilets were disgusting and dirty. The upper deck smelt like sewage. When I asked the staff what the reason was for the smell I was asked "does it smell nice?" We received a drink and the glass had mould in it when I asked for another drink the barmen just stared at me. We were told it was 2 days on the island but it was only 1. There was no horn blowing or set off party. I would not recommend this cruise to anyone. Put it this way I wouldn't even go again if it was free. We spoke to many other people on the cruise who had been on a number of cruises before this (8 to be exact) and they said this was the worst they had been on. MSC should be ashamed of themselves as this cost our family a huge amount of money amd it was a waste. Read Less
Sail Date: December 2018
I heard so many good things about the cruise However ours was a experience an a half There was over 3000 people on the ship Musica sailing to the Portuguese Islands I dont feel the ship had enough facilities on the upper deck to ... Read More
I heard so many good things about the cruise However ours was a experience an a half There was over 3000 people on the ship Musica sailing to the Portuguese Islands I dont feel the ship had enough facilities on the upper deck to accomodate that many Seriously 3000 people - 2 pools and 4 jacuzzis - NO Shade The ques were horrendous The staff looked like chickens without heads Its an experience i Never want a repeat off The ship decor was beautiful However people made this very unpleasant by simply not behaving and acting as if they would never see food again I even heard one child reitterate - Lets get this FREE FOOD CRUISE Started I was disgusted and simply put off by MSC totally. I feel its and easy money scam and they will always have room for one more for the simply case of filling there coffers. I would not recommend MUSICA to anyone... Instead warn them However i would like to express my delight at our ward cabin steward - He was amazing and attentive and the ship can be so grateful for ANDRI KUZMENCO - His attention to us was FANTASTIC - Thank you Andri Read Less
Sail Date: December 2018
We have been cruising with msc for many years, actually since 2009. This specific cruise was the first of three back-to-back cruises, as we only disenbarked on the 19th of december 2018. This cruise was the most exhausting experience ... Read More
We have been cruising with msc for many years, actually since 2009. This specific cruise was the first of three back-to-back cruises, as we only disenbarked on the 19th of december 2018. This cruise was the most exhausting experience ever. Embarkation took 3 hours 45 minutes. Once we passed customs, the ship served warm juices on the side, what a welcoming drink, after all the time in the shed to get through customs. Then another queue to collect vouchers. More qeues to activate the cabin account. The ship is beautiful, the staff tried to be helpful, but some of the guests behaved like barbaric pirates and this resulted in everything being hectic. The cabin was neat & clean, yet as a black voyager guest, apparently the only one on the ship, i did not feel welcome at all, i became my duty to inform the voyager desk, who was rarely available, that my cruise card need to be updated. We eventually, four days later started to receive the voyager welcome drink and platter in the cabin. After the 3rd cruise embarcation was completed on the 16th of december, i was horrifically embarressed by the hotel staff, after confirming the night before, that the seating arrangements for the second seating for the final cruise will remain the same. This was confirmed and after being seated, as arranged, we were moved around like chess pieces. I have never been this embarresed on any cruise, for that metter, not ever in even the average african restaurant. I then wrote a note to the customer service desk, indicating the situation and stated that i am not happy with the situation and the treatment from staff. The customer relations manager, chanel, the f&b manager, the spa manager, the casino maneger and other staff had a meeting and i was requested to have a meeting with them. Several issues were recitfied and we were treated with dignity and sincerely appologised to for the inconvenience and lack of acknowledgement. The main aim for this cruise, was to scatter the ashes of my partner, whom cruised with me since 2009, every single cruise, last in december 2016. We had booked a cruise for december 2017, but due to jason's medical state, he was not able to partake and we decided to cancel. Jason passed on 20 may 2018, and his wish was to scatter his ashes during a cruise. I've made all the arrangements, took all possible actions into consideration, arranged for all the documentation, made the relevant arrangement on the ship, to ensure everything is done legally and without consequinces, but eventually cancelled the request, as this was suppose to be a memorable experience, and not coupled to horrific memories. Therefor jason is back at home. I will cruise again, it's the most relaxing and practical holiday for me, as im a event planner, the head chef of my company and the owner of a venue in gauteng. I've refered hundreds of my clients and guests to msc, always tell people of this super experience, the most awesome service and amazing shows. To cruise is the only holiday for me, as it was for jason. Therefor i will not consider the last cruise i took as an indication of cruising experience, as there is so much more, i have experienced it in over 15 cruises since 2009. The portuguese islands and pomene was done and developed in great taste, well arranged and really confortable settings, but not really africa friendly, as the guests have proofed to other more sifisticated guests, that manners and etiquete lacks and can create chaos even in the best of planned events. Thank you again for a great experience. Read Less
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.6
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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