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Sail Date: April 2019
Room not clean - asked to be cleaned again prior to unpacking had to ask for clean pillowcases, face washers Tv not working No satellite reception once you leave a port Water not given at dinner time in restaurant you had to pay ... Read More
Room not clean - asked to be cleaned again prior to unpacking had to ask for clean pillowcases, face washers Tv not working No satellite reception once you leave a port Water not given at dinner time in restaurant you had to pay for a bottle. No chairs on deck 7 under shelter to sit away from the pool area. Pay for movies Pay for everything extra Can’t go to the front of ship unless you are a top 16 or exclusive. Meals in the restaurant are tiny you have to order double and are cold. Meals in buffet are cold Drinks waiter at table 532 can’t understand a word of English Caos with getting on the ship. So many different stations that it all could have been done at the first one. Long cattle line queues No one to greet you when you get on board Didn’t even realise there was a cruise director. Didn’t hear or see her until the show on the second night and she was as interesting as a wet dish cloth. The whole ticketing system. You need a ticket for this or a ticket or that. While this was ok it was very confusing Couldn’t buy just a water package when on board had to buy another drinks package with less tickets. Ordered and pre paid for a bottle of wine and birthday cake to be in the room when we got on. It wasn’t. Had to ask for it 3 times before we finally received it in the restaurant and again we had to ask for it. The restaurant in squashed in like sardines. Have to pass own knives, forks and plates to other people on table for waiter as he can’t fit through. Head of house keeping should be very ashamed Opted for the laundry package once on board but they ruined all the clothes. The paid for the clothes to be washed and ironed but a 2 year old kid could have done a better job. The outside screen was never on and was told it was broken. The whole ship came down with a virus but there was not infection control to help contain it. We are still recover at home some 2 weeks later. Worst ship ever. Grand voyage my but there was nothing grand about it. We have cruise many times with other cruise lines this one just doesn’t match up to any other will never sail with them again. Read Less
1 Helpful Vote
Sail Date: April 2019
We embarked on the cruise aboard the MSC Musica from Durban to Venice in April 2019 with expectations of the ship not being up to the standard to HAL/Princess/Celebrity but were hoping for an enjoyable experience. Unfortunately, this did ... Read More
We embarked on the cruise aboard the MSC Musica from Durban to Venice in April 2019 with expectations of the ship not being up to the standard to HAL/Princess/Celebrity but were hoping for an enjoyable experience. Unfortunately, this did not occur. From the commencement of embarkation the experience took a downhill curve. Not only did it take hours, passengers had to line up in the direct sun (which was rather warm) whereas a simple redirection could have had the passengers in the shade. The organisational skills of the crew did not improve at all. We have never experienced that when boarding a ship there was litter on the floors, the cabin was dirty and not fully prepared. There were stains on most of our furniture and carpet and the nightly turn down was hit and miss. We purchased drink vouchers beforehand but when we went to collect them we were told that the dining room would have them. This was not the case. It took quite a few staff members to sort out the problem. All waterin the dining room has to be purchased - then you get a large 2 litre bottle plonked on the table. After enjoying a particular wine we asked for it again the second night - only to be told they had no more left. When we found that it could be bought in one of the bars, we asked the dining staff why he said they had no more - he admitted that he was advised by management that they wanted to keep this particular wine for the Mediterranean section and were told to 'get rid' of the cheaper wines. This type of lying was repeated many many times on board. There were no daily newsletters, the customary announcement by the Captain at 12 noon could not be heard - and occurred anytime from 11.30 to 1.30 pm. There were no TV or movies unless you were in a port and got the local channels or you purchased a movie from the ship at US$8 a time. The big screen above the pool never worked. The automatic doors from the bistro to the pool area never worked (we were told by a staff member that they never do) and there was plenty of dropped plates/drinks attempting to man handle the heavy wind proof door. Guest relations were an absolute joke - as one reviewer noted they pass you from pillar to post and hope you don't come back. Many an hour was spent lining up, being lied to and not getting issues resolved. We are not talking 'small' issues. It took 8 visits to get information on how to reboard the ship as we did back-to back cruises. If it was not for our cabin steward we would have left the ship with no documentation as to who we were and that we had purchased tickets to join the second leg. And then when we went to disembark the next day we were stopped by security and had to visit guest relations again as they had given us the wrong cruise card. We have yet to hear back regarding our stolen briefcase from our cabin ot only were staff rude, we found some at guest relations incompetent and unprofessional. The food quality was mediocre which we expected. Entertainment at night was reasonable. Internet packages although expensive worked well. We thankfully had organised our own shore excursions - from feedback from other cruisers that were onboard and went on MSC excursions, they werenot well organised and expensive. If it was not for our own excursion highlights, the trip would have been extremely disappointing. These are only a few of the numerous incidents that we could list. Others range from obtaining a glass of water (near impossible) getting charged incorrectlyfor wine when on 'special', their juice/soft drink packages not including fresh juice to name a few. All in all very disappointing. Read Less
2 Helpful Votes
Sail Date: April 2019
Price and itinerary was the drawcard, but the cruise was just awful. Cold food with no flavour. No entertainment except for dancing and pool games. No movies or tv except if you paid for them. Treated like cattle on embarking took 2 hrs. ... Read More
Price and itinerary was the drawcard, but the cruise was just awful. Cold food with no flavour. No entertainment except for dancing and pool games. No movies or tv except if you paid for them. Treated like cattle on embarking took 2 hrs. Bistro closed at 2oc. Didnt get on till then. Room was dirty when we finally got in. Service at night in dining room was terrible took nearly 2 hrs and food was cold. The whole ship got sick with a cold virus. No news from outside world. Only cruise information was at midday from captain that was so quiet you couldnt hear it. Theatre shows were really bad, except for one the Witches show. Three tenors were amazing as well. Crew cast female singer was really bad. Same entertainment in same bars at same times every night. One female singer in piano bar was worse than me and thats bad. Need i go on....if you were to ask anyone who was on this cruise i know they would be of the same opinion not many happy travellers on this cruise. Italians dont have any idea on organisation of any activity. Shower would scald you one minuite then freeze you the next. I had a bad experience with a loose chair seat b4 this cruise only to find more tgan 50% of the chairs in bistro were loose. Upon complaining i was told yes we know madam but if we took them all out to fix them ee wouldn't have any chairs left and our saftey officer is not around. So they were prepared to be sued for an injury. Go figure.... Read Less
1 Helpful Vote
Sail Date: April 2019
We have recently returned from the MSC Musica repositioning cruise from Durban South Africa to Venice. We have cruised with MSC previously so are perfectly aware of some of their 'foibles'. The main reason we chose this cruise ... Read More
We have recently returned from the MSC Musica repositioning cruise from Durban South Africa to Venice. We have cruised with MSC previously so are perfectly aware of some of their 'foibles'. The main reason we chose this cruise was for the wonderful itinerary - we visited Reunion, Mauritius, The Seychelles, Aqaba, Suez Canal Transit, Katakolon, Kotor & Split. We had hoped that over the years maybe MSC would improve but sadly things were no better and in some cases worse. Embarkation at Durban was extremely poor - long queues going from desk to desk. Once on the ship we thought that was it, but no, more queues to get pre-paid drinks vouchers - I would have thought that these could have been delivered to the cabins or even put electronically onto our cabin card. We were not able to get into the cabins until after 3pm as they were still being cleaned, I heard of some passengers who’s rooms were still dirty. The luggage did not start arriving at the cabins until after the ship left Durban, some passengers did not get luggage until 10pm. This of course meant that many, like us, were not able to change out of their travelling clothes to go to dinner. The safety drill was held before we set sail. MSC’s safety drills have never been up to much, but this one was the worse - hundreds of people crammed into a show lounge with not enough seats for every one to be comfortable. A short recorded message was played and the putting on of the life jacket was demonstrated (if you could see). No one checked that passengers were putting the life jackets on correctly. We were then dismissed and advised to watch the safety demo on the cabin television (most of which were not working, more about that later). First night at dinner was chaotic, many ate in the buffet, but we chose to go to the MDR. We were shown to our table which I can only describe as being in a corridor/workstation that the waiters use. It was noisy with waiters charging past and other diners using it as a thoroughfare. The waiter who was looking after us took ages just to bring a drink, the food eventually arrived but it was cold and some of the table's order was incorrect. Additionally there were long queues of unhappy passengers waiting to see the Maitre D' to get their dining arrangements changed. The couple we were sitting with really wanted late dining, so they joined the queue and managed to change. We were happy with early dining, but we were not happy with the table that we were allocated, so we asked the Maitre D' if he could move us somewhere else. We were given a new table for the following night - this was in a better position and we had a wonderful waiter for the remainder of the cruise. The MDR for dinner, apart from being extremely overcrowded was adequate, the food to my standards was ok, the portions are on the small side and there is very little vegetables served with the main meal, but you only have to ask for extra veggies or whatever you like. Our waiters looked after us very well. The senior server was experienced and professional, the junior waiter was one of the ‘newbies’ and although extremely pleasant he had no knowledge of the wines he was serving or how to serve them. Breakfast and lunch 'Bistro' restaurant - MSC have an unusual set up for breakfast and lunch in the MDR, they call it a Bistro and basically it means that it is half waiter service and half buffet - you can choose to order from a menu or go to the buffet or a bit of both. Yes, it’s very confusing and it does not work. They also do not have a system in seating passengers, they seem to seat them anywhere where seats are available, making it very difficult for the wait staff. Other cruise lines have a computerised system so that they can see at a glance where seats are available. There were a lot of new wait staff most of them were totally inexperienced and furthermore had little or no customer service attitudes, rumour had it that quite a few were leaving the ship in Venice! Buffet - we rarely use the buffet, but from my limited observation, the choice of food seemed fair, but it was a mad house, getting food and a table. Service in general around the ship was poor, the main problem being there was not enough staff - you often waited a long time to be served in the coffee shops and bars. Reception staff could be rude and unhelpful. I ordered a birthday cake for my husband, it did not arrive in the restaurant on the night I requested it and after some 'insistence' they very ‘graciously‘ presented it to him the following night, but with no apology. Entertainment - I have mixed feelings about the entertainment. Some nights it was good, others it was very poor. They had an African group of Tenors who performed three times and were excellent. There was also rather a lot of classical music, probably too much for my taste. The MSC production shows tended to be very much the same. There was also entertainment in one of the show lounges, or on deck each evening, but these events did not start until quite late. Additionally there were usually some bars where you could go to dance or listen to music. There were never any movies shown either in the theatre or on deck or on the TV in the cabins. This was a very long cruise with a lot of sea days and I think a lot of people would have appreciated a few films. Day time entertainment was mainly limited to deck games and handicrafts. There were two 'lecturers'; one a lady who presented very interesting port talks and a man who apparently gave talks on a number of scientific/technical themes. Shopping was very disappointing - no choice, low stocks, poor merchandise, high prices. The cabin - we had an aft balcony cabin on deck 11. The cabin was equipped with all we needed, but it was quite small, the cupboard and drawer space (for a long cruise) was a bit of a squeeze. The bed was comfortable. The bathroom was tiny and a bit worse for wear - the water in the shower either scalded you or froze you - there was no in-between. The TV never worked until we were In Europe, although we reported the fault several times. Our cabin boy did his best, he had 22 cabins to look after on his own and was often still working at past 10 pm at night - he definitely was not a happy boy. Our greatest disappointment was the balcony of our cabin. We had booked this cruise long in advance to secure a balcony cabin over the wake of the ship. However, there was inadequate information on the MSC website, as the balcony had no overhang above and therefore no shade or protection from the fierce sun. This made the balcony unbearable and unusable for much of the day. Hygiene standards - from quite early on In the cruise it became apparent that there was a nasty cough-type virus going around. As the cruise went on the coughing got worse - you could hear it all over the ship and especially in the theatre. The powerfully cold air-conditioning did not help. Some people seemed to be getting quite ill and needing to go to the ships doctor - some I spoke to were being prescribed antibiotic drugs. I contracted whatever bug it was about 10 days before the end of the cruise and it took me another two weeks after returning home to finally get over it. I think that the hygiene standards could have been better. There was gel available at the restaurants and other areas, but it was somewhat erratic, whether the staff encouraged passengers to use it. Itinerary and excursions - the wonderful itinerary was the main attraction of this voyage for myself and many other guests that I spoke to. We opted to do MSC organised excursions in most ports and generally speaking the excursions were very good and the guides were of a reasonable standard. The only issue with the excursions was getting from the ship to the excursion bus, the meeting place was generally the theatre or one of the big Lounges and it was pandemonium getting a ticket and getting off the ship. MSC provided a lovely cruise visiting some stunning ports of call, the weather was wonderful and the sea beautifully calm Is that enough to make a good cruise experience? In my opinion NO. As cruisers I think we want more, we want and expect great service and attitude, good food beautifully served. Fantastic entertainment and enrichment and above all a 'can do' attitude. When MSC can offer me that I may give them another try, but for time being I will be looking around for the best other cruise lines can offer Read Less
3 Helpful Votes
Sail Date: April 2019
Heard about the cruise specials offered from work colleagues . Had never been on a cruise before and thought this trip would be a good idea. Kids still on nappies can be a problem as such is not catered for. Short cruises tend to be a ... Read More
Heard about the cruise specials offered from work colleagues . Had never been on a cruise before and thought this trip would be a good idea. Kids still on nappies can be a problem as such is not catered for. Short cruises tend to be a problem as some of the facilities such as the kids day care and activities are only discovered midway through the cruise. Perhaps it would be better if a special invite or mandatory checklist could be given to folks with kids before boarding so they can make the most of this facility. The process to embark seemed a nightmare especially for people with kids and going through customs. First day boarding, was late due to the ship docking late(weather), however once boarded everyone is directed to one dining hall for lunch with queues of people,which I thought could have been better managed if the other dining halls were functional at the time however considering the late docking perhaps only this hall could be made available considering the short time. There were four jacuzzi's on board which are hogged by a select few. Rather have a time period for use of facilities so more people can enjoy the facilities ( better policing) Facilities such as the steam room also come with an extra charge. Inability to accommodate requests at the buffet area -especially disappointing for those who don't like their eggs sunny side up or half raw or those who refrain from eating pork/beef. Pros The abundance in entertainment ; facilities and shopping was well Read Less
1 Helpful Vote
Sail Date: April 2019
One reason I choose to Cruise was to have fun and try out new experiences, how is it like to be in a titanic a 5 star moving hotel. The first time you enter the ship the ship smells 5 star and looks 5 star all the way, the decorations ... Read More
One reason I choose to Cruise was to have fun and try out new experiences, how is it like to be in a titanic a 5 star moving hotel. The first time you enter the ship the ship smells 5 star and looks 5 star all the way, the decorations inside are amazing you even forget That you are inside a ship. The embarkation que is horrible, you can't wait for a while before entering the ship, and didn't like the fact that they only open few service desk during embarkation. The stuff members are super great and friendly especially the man responsible for our deck 8, even when most of them didn't know how to communicate in English but they tried. MSC is one hygienic cruise hotel I ever seen, every corner you turn there is sanitation thats what I loved. The food is super Healthy and they don't compromise on taste, everything I ate I could taste that it's quality food. The dinning areas I loved them because you get the opportunity to dress up and be fine and finned, only problem is you have to buy soft drinks all the time, I don't mind them selling alcohols wish they could have gave us maybe complimentary soft drink for every fine dinning meal or 5 drinks per Cruz then the rest you purchase. I loved Eric the voice from above the program director all his shows were fun and entertaining. The parties organized by stuff were super great problem they only last for an hour. Deck 13 buffet area was home to most cruises and would like to give blow to the stuff there at deck 13 because they are forever working, especially the pizza guy 24 hours pizza. Our cabin was in front so every wave the ship cut through we felt it, and you couldnt stand straight which resulted in sea sickness, so would advice you to book balcony center cabin. The excursions on the island were expensive hence did not do them. I hated the fact that we did not go to Pomene Island and they could not take us to a different island like Maputo instead of Portuguese Island which had nothing to see the second day and the waters were unclean to swim at them. Pomene has been giving them a problem why don't they start looking for an alternative to island or take it out on your markets because when I booked I saw two island and wanted to visit two not one island. The disembarking program failed them a bit, stuff was not properly assigned to guide people were they should go,whuch made things to go slower. The photo package is expensive and it would be nice if the price could go down or be included as our take home package because we got nothing as complementary everything you have to buy. Despite all the negatives would still go and advice people to go is an experience you don't want to miss. Read Less
Sail Date: April 2019
This was my second time on MSC cruise. This time the embarkation was a disaster. But this could have been caused by the bad weather. It took more than 2 hours to board. My daughter was restless and tired. The ship sailed late and was ... Read More
This was my second time on MSC cruise. This time the embarkation was a disaster. But this could have been caused by the bad weather. It took more than 2 hours to board. My daughter was restless and tired. The ship sailed late and was driven very fast, I think this was to catch up the lost time, this unfortunately made some of us very sick. Which wasn't great at all. The food/buffet was much better than Sinfonia. Musica was much cleaner and beautiful. The service was great. The cabins were much bigger which was a bonus. The down site was there was a sewage stench. Maybe they had a drainage problem. But you could only smell it outside on the deck not inside. The kiddies club did a great job entertaining the kids & keeping them safe. My daughter had a great time, she was sad to go. Overall we had a great time and yes I will do this again in the near future. Read Less
Sail Date: April 2019
It was our first cruise experience and we enjoyed it through out. We did not have enough time to even look all parts of the ship. Its huge. They have lots of entertainments to keep us busy. Rooms are very neat and compact, cleaning ... Read More
It was our first cruise experience and we enjoyed it through out. We did not have enough time to even look all parts of the ship. Its huge. They have lots of entertainments to keep us busy. Rooms are very neat and compact, cleaning service is 100% perfect. Issues are resolved soon. Only suggestion is to have some difference in break fast, every day it was same menu repeated. We did easy on board, highly recommended, you dont have to wait for long. I would even prefer easy off boarding during disembarkation. Go earlier for breakfast, otherwise it is going to be crowded. We did not have chances to enjoy the lunch, we were busy with various other activities. You will have other food always like pizza, bread, salads etc. Food is not only provided at buffet area, there are other restaurants supply the same food during breakfast and lunch. Dining alone food menu is different between restaurant and buffet area. For fine dining, they say strict, but its actually not that strict, I have seen people dining in shorts. Read Less
Sail Date: April 2019
We chose this cruise because of the destinations and the price was reasonable. We cannot express in enough terms how disappointed we were with this ship. We purchased an Aurea pkg. which included: priority boarding (that did not ... Read More
We chose this cruise because of the destinations and the price was reasonable. We cannot express in enough terms how disappointed we were with this ship. We purchased an Aurea pkg. which included: priority boarding (that did not happen, we were kept waiting on the docks in the sun for nearly 25 mins. Pkg. also included a 'solarium area' . This area was no different to any other area except that it was on a different deck and had no shade what so ever, uninviting we never used it. There is a policy that towels are not to be left for over 30 mins. on deck chairs, what a joke. Staff were afraid to say anything because of reprisal from the passengers. Pkg. also included sauna, steam room and gym. The sauna and steam rooms were often very cool or inoperable. Juices offered in the buffet area were like cordial, the food often cold and seating hard to find as people would sit around talking for ages after they had eaten. The other option was the dining room where it was difficult to get any ones attention to get served, it was chaos. It was quite obvious that the staff were all new and did not know what to do. Staff were observed coughing and sneezing into their hands then carrying on working. No wonder that there were many people with the flu on board. The quality of food in the evening dining was cafeteria style. Never again. The dining room staff in the evening were excellent as was the cabin steward. All this has been reported to the travel agent who reported to MSC line with one reply having an excuse for everything. Read Less
2 Helpful Votes
Sail Date: April 2019
The cruise was over populated with passengers. No dining facilities available at breakfast & lunch. By the time you waited for a seat the buffet was closed.At excursions we were treated as if we were in a government facility where we ... Read More
The cruise was over populated with passengers. No dining facilities available at breakfast & lunch. By the time you waited for a seat the buffet was closed.At excursions we were treated as if we were in a government facility where we need to stand in long lines. The braai on the Island did not have any proper meat, as per braai. I've been on four cruise thus far and this was the worst. No body was asked to put on life jackets from the ship to the island. South African staff working on the ship were quiet rude. The were hardly any crew members available for assistance. No real live entertainment on Deck as they usually do. " The Spice of the cruise has died off" I'm very disappointed as I always enjoyed and anticipated the cruise yearly. I would appreciate it if I heard some feedback from you soon. Read Less
1 Helpful Vote
Sail Date: April 2019
My family and I we had an amazing time the kids loved it and they were busy through out. We love the cruise. However the price on some items was expensive e.g studio photos. In general we enjoyed the cruise. The cabin was clean and the ... Read More
My family and I we had an amazing time the kids loved it and they were busy through out. We love the cruise. However the price on some items was expensive e.g studio photos. In general we enjoyed the cruise. The cabin was clean and the house keeping was on point. The public area pool, bars, kids area and clubs and so on were well managed and the the service was excellent. Entertainment inboard was good however thank you to the intertainment team. And the performers. Food was good and all the restaurants well well managed and the service and house keeping was on point. I understand that the Ship own by the international company. I think it would do the comp company better if you could be mindful of the price when doing SA tours especially drinks. Over all I was happy and I will surely do it again with MSC THANK YOU. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise because it left from Durban, South Africa which allowed us to tick off a stay at Kruger National Park as well as a visit to Petra in Jordan. The cruise embarkation in Durban would have to have been the longest, most ... Read More
We chose this cruise because it left from Durban, South Africa which allowed us to tick off a stay at Kruger National Park as well as a visit to Petra in Jordan. The cruise embarkation in Durban would have to have been the longest, most shambolic and most disorganised we have EVER experienced. The staff, apparently (or so we were told) were new. All we can say is that they hadn't been trained properly (if at all) or they were just inept. They were unfriendly, even to the point of being surly, they had NO idea what they were doing and didn't, really, even seem to care. The LIFE BOAT drill was a joke apart from showing the passengers how to put on their life vests the rest was a garbled, incomprehensible mess, delivered over the loudspeakers (and that's an overstatement, you could hardly hear them) At dinner the waiters were inefficient and had no idea how to serve. Bread was offered from a basket, and bad luck if you were the last served, you got whatever was left. White wine was just left on the table - you had to ask for an ice bucket. Water - you had to buy a bottle or go without, tea or coffee - again you had to buy it or go without. The food was poorly presented and poorly cooked - the choice was limited. The Maitre D was a rude and arrogant man who stood around doing nothing. Tender, at, mercifully the one port, was horrendous - the ship docked at 8.00am, we got off at 12.30pm. Laundry - in by 10.00am, promised for a return by 5.00pm the next day - more likely by 5.00pm 4 days later (and then, only after repeated complaints, to out cabin steward) The lecturers, consisted of just TWO people - a charming lady who talked about the various ports and a gentleman who talked about boats, ships etc. - he was very interesting but he had all the delivery skills of a wet lettuce. The ENTERTAINMENT in the theatre was good - although a lack of LIVE music or stage sets was rather disappointing as was the brevity around 30 minutes. The Cruise Director insisted on introducing each show in about 5 languages - she droned on and on and on The Captain - was a ghost, saw him once. The ship in general, was reasonable, although the pools were rather limited and there was no poolside dining options as with other ships. An oddity was that on the quite wide promenade deck - NOT one chair was to be seen, not one. The one good thing was their alcohol prices - the cheapest we've ever experienced. OMG - for me to EVER travel on MSC again - they'd have to be dirt cheap or be taken over by PRINCESS CRUISES. Read Less
2 Helpful Votes
Sail Date: April 2019
We are frequent MSC cruisers This was our 10th MSC cruise And was the worst Bar service was short staffed and very hard to get a drink We waited to long Guest service was rude and non helping Just the general overall ... Read More
We are frequent MSC cruisers This was our 10th MSC cruise And was the worst Bar service was short staffed and very hard to get a drink We waited to long Guest service was rude and non helping Just the general overall service was terrible Could not get off at Pamome island and has always been like that for the past 10 cruisers Only the northern parts Have never seen or been to Barro lodge Bazzaruto and now pamome Weather was bad do we didn’t get off the boat to Portuguese island but yet they still charged us for or luxury beach loungers When I complained I was told tough luck There has always been entertainment on the deck, but on this cruise there was not such entertainment In the past they kept the people pumped up and dancing but nothing excursion desk never open Staff looked like that they had no interest of being on the boat Read Less
Sail Date: April 2019
Excellent I just think that the drink books should be added to you cruise card, because we loose our books a few times because of all the wonderful cocktails :) Children dont want to go off the Boat, was a life time experience for them. ... Read More
Excellent I just think that the drink books should be added to you cruise card, because we loose our books a few times because of all the wonderful cocktails :) Children dont want to go off the Boat, was a life time experience for them. Yes Yes I would like to go again. Is it possible for trips from Namibia (Walvis Bay) because air plain tickets are expensive. PI was beautiful. Entertainment is world class. Embarkation and disembarkation do go smoothly, very well organized. Overall good service and our waiter was so nice with children we all loved him so much. Cant wait to get enough money to go again one day. Thank you for the memories Musica. Photos on board are just a bit pricey, I so much wanted more pics. Activities on board are something not to be missed at all. Yes we did explore our departure city before the cruise. Read Less
Sail Date: April 2019
Love cruising. Always take friends and family with. It's a relaxing and enjoyable way to travel. Love the evening shows and shopping for something special. The service from the bartenders is sometimes rude The service from ... Read More
Love cruising. Always take friends and family with. It's a relaxing and enjoyable way to travel. Love the evening shows and shopping for something special. The service from the bartenders is sometimes rude The service from the photo area is very poor,they are simply rude. The cabin steward in our suite was not helpfull. Towels wher not fresh everyday,as with qall our previous cruises. There was a very bad smell in some of the areas in the vessel. The smell was very bad on the pool deck,near the restaurant.The food in the top buffet restaurant,was really a bad experience. Always the same food in that restuarant and really not something to look forward to eating. But all the bad set aside we love cruising and will be back again and again. Love the cocktails in the Blue Velvet bar. Loved the shopping,they just need more Buckley of Londen jewellery. Also love buying swaroski jewellery Read Less
Sail Date: April 2019
Entertainment & Activities: We really thought that due to the fact that the ship is called the Musica, it will be a cruise full of music and entertainment. You can't compare the entertainment of the Musica with that of the ... Read More
Entertainment & Activities: We really thought that due to the fact that the ship is called the Musica, it will be a cruise full of music and entertainment. You can't compare the entertainment of the Musica with that of the Sinfonia. On our Sinfonia trip the Entertainment team kept us busy throughout the day and night especially on the deck area. Even the kids entertainment were a lot better on the Sinfonia as well as the kiddies pool area. The transfer to the Island was very slow compared to our previous trip, it took forever to get everybody there and back again. However, the beach lunch was very nice and we enjoyed the time on the island. We were very disappointed when the Pomene stop was cancelled as we have booked this trip especially due to the fact that it would include a second island excursion. Maintenance & Service: There were a lot of broken chairs on the deck which was never removed but just kept in the corner. Tables were also not cleaned properly and timeously. The one day they actually renovated one of the bars on the deck so you could not utilise it, surely they could have done scheduled maintenance work when the boat was not on a trip. Furthermore, various toilets got blocked during the trip and then left unattended for people to continue using them and eventually it would overflow and then the floor would be full of urine. Room service was also poor as on both the occasions that we have order coffee and tea for our cabins, it was either an incorrect order or the coffee containers were empty. I also feel that they take very long to clean up the rooms, even by 14:00 the rooms was still not services. The second day on the ship our room was not cleaned at all because when they wanted to clean late in the afternoon, our daughter was taking her nap. Dining: We did not go for dinner at the formal restaurant as on the previous trip, we experienced the fact that you are put on a table with complete strangers and then basically forced to rush your meal so that they can clean up for the next dinner sitting. We had our meals at the cafeteria which was average as their is not a lot of variety on the dishes served each day. I can also recall that the 24 hour meals were of better quality and variety on the Sinfonia. Read Less
Sail Date: April 2019
Overall I had a really good experience on the ship. However I am not happy/pleased about the following: Coffee & Tea & Juice from the buffet were terrible coffee tasted like hot water with a hint of coffee, tea was the same and ... Read More
Overall I had a really good experience on the ship. However I am not happy/pleased about the following: Coffee & Tea & Juice from the buffet were terrible coffee tasted like hot water with a hint of coffee, tea was the same and the juice....I do not know what juice that was but it definatley was not juice at all. The care of passengers luggage is very poor and with the result two of our bags got terribly damaged and cannot even be used again (Baring in mind they were brand new suitcases). Bar staff on the outside deck were extreemly rude, yet Bar staff inside were super friendly and helpful. I would maybe suggest that the handling of luggage gets seen too as i think this is very unfair to the passenger. The buffet food was nice but a starting and end point need to be clearly marked so that other passengers can see which way to go as most times people would just bump into you and half knock you over. Other than that I had an awesome experience. Read Less
Sail Date: April 2019
We wanted to go to Pomene so we booked on this cruise for that reason, only to be told during dinner that the Pomene stop is cancelled due to increment weather and for passengers safety. The next day the sea was so clam and the weather ... Read More
We wanted to go to Pomene so we booked on this cruise for that reason, only to be told during dinner that the Pomene stop is cancelled due to increment weather and for passengers safety. The next day the sea was so clam and the weather forecast showed that the weather in Pomene was near perfect, i queried this at the transfers desk where a senior lady advised that they struggle to go there due to the following reasons: Sailing too close to the coast and the potential harm to the coral reefs, the boat trip top the island is a bit rough and they find it hard to navigate there. The Cruise Director at the Q& A also then confirmed that in the last 18 months of sailing they only managed to dock there 3 or 4 times! Ridiculous. Why then do you advertise it if it is near impossible? The food was not as good as expected from previous experiences: The eggs were all pre-fried and cold. The cream for flapjacks and waffles was hidden under he counter every morning and you had to ask for it? The hot chocolate was so bad it was like gross milky water...and i can go on, but we also pre-bought 2 x non alcoholic packages and a coffee package. The sad thing is: we could not use it at breakfast even at formal dining - you had to go to a specific bar to get speciality coffee/hot chocolate or an espresso after dinner, then they ran out of stock of chocolate cappuccino and white chocolate (coincidentally the more expensive items) so the pre-packages are worked out on the most expensive drink and those you cannot get...so when you work out what you pre-paid vs what you get; you actually pay more!!) Then we ended up having to buy a soda package on board as you can't get non-alcoholic drinks like mocktails, milkshakes and smoothies - you must go to deck 13 to get it at a specific bar, not to mention that the smoothies is one fruit juice mix and not the freshly squeezed ones that they make...so its all really false advertising. It was the worst cruise ever. The entertainment was not too bad but the 2 lead singers were painful to listen to. Brayn Miles as excellent and the gymnasts were amazing... Some staff were great - in the general buffet and public areas, there were 2 that stood out Jorgi from Cuba and Eduardo from Mexico that were fantastic. I am also very disappointed with MSC's response and handling of their customers. I will not book an MSC again Read Less
Sail Date: April 2019
Amazing services,hospitality and entertainment activities. Specially cruise director Eric,Salsa teacher Natasha were very impressive . Ship was fabulous , Restaurants facilities was superb , you feel like a king . Shore excursion was good ... Read More
Amazing services,hospitality and entertainment activities. Specially cruise director Eric,Salsa teacher Natasha were very impressive . Ship was fabulous , Restaurants facilities was superb , you feel like a king . Shore excursion was good , staff was taking care of everything when you get to port. I would like to go again as I loved it very much. I had been there with my wife and her suggestion to go again there.She loved it so much and photographers over there were so excellent in their work that we took almost all photos of us. My best friend was also with me and he enjoyed it too much , all bars, lounges ,dining . he is choosy about food but he was eating so much over there as too many options you had to eat like Indian,Italian cuisines . Finally I would like to say that it was an amazing experience and must go there. Read Less
1 Helpful Vote
Sail Date: April 2019
I traveled with my 84 year old mother, as a cruise has been on her bucket list for a very long time and having been ill with cancer for 3 years and a recent stroke we decide the cruise was now or never. Unfortunately we were not aware ... Read More
I traveled with my 84 year old mother, as a cruise has been on her bucket list for a very long time and having been ill with cancer for 3 years and a recent stroke we decide the cruise was now or never. Unfortunately we were not aware that it was a predominately Afrikaans cruise and that the entertainment would only be in Afrikaans! Very disappointing as she was looking forward to seeing a show whilst on board. But we decided to make the best of it and spent time in the casino and watched a number of singers in the various bars. We completed the special needs form and requested priority boarding so that my mother would not have to stand for long periods of time (she relies on a four wheeled walker.) Our embarkation was handled very professionally, was quick and simple and the staff were very friendly. If you are a big eater you can eat 24/7 in the various restaurants and cafeteria's . Food is produced for the masses, we are not big carb eaters so avoided the pizza, pasta, breads, chips, hamburgers and hotdogs and opted for salads and the limited veggies. The juice station was very welcome in the morning, however paying over $5 for a small freshly squeezed juice was over the top! Dinner at night was a set menu with a couple of choices, again very limited veggies but the kingklip was delicious. The entertainment crew (unfortunately we only saw them on the final day of the cruise) were great fun and had my mother "dancing" to Michael Jackson. They were respectful of her age but had her having fun and I'm sure they are a huge asset to the cruise when not occupied by Afrikaans singers. Would I go again? Unfortunately I don't think my mother would be in a fit enough condition to do it again (she felt very unsteady when the weather was bad) I would be willing to go again but definitely not on a themed cruise. Read Less
Sail Date: April 2019
My wife wanted to go on the RSG Oppiwater cruise. We travelled to Durban by bus as a first ever experience. Was a good way to travel.... no toll gates to pay, relaxing and very cost effective. The size of the ship overwhelmed us... ... Read More
My wife wanted to go on the RSG Oppiwater cruise. We travelled to Durban by bus as a first ever experience. Was a good way to travel.... no toll gates to pay, relaxing and very cost effective. The size of the ship overwhelmed us... Like a huge big mall floating on water. We suggest you go with a group of friends to maximise your experience. I would like to do the 21 day cruise to Europe. That would be really relaxing It was really easy to finding our way around the ship with 13 lifts and lots of stairs. The food was good BUT the hot water for the tea and coffee war always luke warm instead of hot! This must be due to the 2500 passengers on board moving in and out of the reataurant on deck 13. This facility os open 24 hours a day so you can pop in anytime for a pizza or a late night snack Read Less
Sail Date: April 2019
For a brake in live, we enjoy a boat cruise, no phone or laptops no work. The boat have enough lay back entertainment lounges with live music or top deck pools and bar. Don't forget to get some cocktails!! Food for Africa and the ... Read More
For a brake in live, we enjoy a boat cruise, no phone or laptops no work. The boat have enough lay back entertainment lounges with live music or top deck pools and bar. Don't forget to get some cocktails!! Food for Africa and the evening dining a must. The rooms is service daily. A daily time table for info for the next day activities is delivered. We sleep with the balcony door open, how nice to fall a sleep with the noise of the see. We travel with no children but there is enough to do for them, playrooms etc. At Promene we walk to the Old Hotel (only 5km), and were back for lounge. Remember to take enough water and a hat with the walk the sun is hot !! The other people enjoy the see. We are already booked for next year Walvis Bay boat trip can't wait. Read Less
Sail Date: April 2019
Our trip to Durban to embark was an adventure of colour, vibrancy and excellent sight seeing. uShaka Sea World lived up to its wonderful reputation and provided entertainment, information and an awareness of our responsibility as ... Read More
Our trip to Durban to embark was an adventure of colour, vibrancy and excellent sight seeing. uShaka Sea World lived up to its wonderful reputation and provided entertainment, information and an awareness of our responsibility as custodians of the earth. Embarkation procedures to get aboard the Musca went without a hitch and the staff are to be commended for logistical excellence. The welcome was warm and the ship is massive and beautiful. Our balcony cabin was very comfortable and beautifully appointed. It took a while to work out where everything was, but signage is excellent and staff extremely helpful. Dinner was an absolute treat, as was brunch. For those who preferred other fare, deck 13 was the answer to everything. The arts festival aboard was excellent and anyone who complained about boredom had only themselves to blame. The excursion to Pomene Island was interesting given its limited facilities. Transfer from the ship to tender boats and back again went smoothly and was actually an exciting part of the adventure. The beautiful lounges were aesthetically pleasing and to see the transparent grand piano and hear an accomplished pianist perform was a wow moment. Disembarkation was smooth. Kudos to the wonderful crewnod MSC Musica. It was a dream holiday and we will definitely be back. Read Less
Sail Date: April 2019
I travelled with the Oppiwater Kunstefees. The embarkation and disembarkation was very slow but allwrite. The food was good but not excellent, the cabin was very good/excellent. The shore excursion was good and interesting but not ... Read More
I travelled with the Oppiwater Kunstefees. The embarkation and disembarkation was very slow but allwrite. The food was good but not excellent, the cabin was very good/excellent. The shore excursion was good and interesting but not excellent. The ship is very big and it takes quite some time to accustom yourself and not get lost. The informal dining room was to crowded, to few tables. The services was excellent. I would not go again and next time prefer a smaller ship or a river cruise. I did not travel with children. The kunstefees which I attended was excellent.. The swimming pools area was good and the deck chairs also good. The services allover was excellent and the staff very friendly and professional. The venues for the shows was excellent, although a lot of the shows started late. The embarkation and disembarkation was very slow but very efficient, I suppose its nessasary for the officials to be very complete. The information on the ship was also excellent with the day to day papers. Read Less
Sail Date: April 2019
Cruised to Portuguese Island. Had a lovely experience. Food and entertainment was great! All aspects of onboarding and disembarkation were handled smoothly. Ship sailed smoothly and there was no need for sea sickness tablets. I had my ... Read More
Cruised to Portuguese Island. Had a lovely experience. Food and entertainment was great! All aspects of onboarding and disembarkation were handled smoothly. Ship sailed smoothly and there was no need for sea sickness tablets. I had my parents with me abd my child..the cabin numbers are seperated into odd and even on each deck so lotsa people were confused as to where to find their cabin but we soon got the hang of it .the entertainment was great! Sometjing for everyone at all times. Portuguese island visit..we did not do and shore excursions but just spending the day in the water was lovely. The food buffet on the island was good and the food within the ship was good as well. We experienced 'sea legs' for about 4 days after disembarking..weird wavy feeling. Aside from the drink vouchers we purchased, there is tea, coffee and water provided throughout the day that does need you to use the drinks vouchers. Read Less
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.6
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.8
Value For Money 3.0 3.7
Rates 4.0 3.3

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