Our family have traveled at MSC ships before from Durban South Africa but this last cruise was very disappointing. Boarding took 4 hrs of various queues at the new durban cruise terminal. Ship feels extremely crowded even jf to be expected this time around was extremely crowded, service is extra slow at all areas with what looks like an understaffed ship with very overworked staff. Staff is ...
Why did we choose MSC Orchestra. We had booked on the new MSC Europa ex Dubai to Europe, its maiden voyage but changed as the Orchestra itinerary from South Africa to Italy was what attracted us at it included a 10 day visit & safari within South Africa including visits to Johannesburg, Cape Town & Durban. The overall value offer was very good.
It’s the little things that make the ...
We are currently on this excuse of a boat that you call a cruise ship "Cabin *81**"
Previously we have travelled with Holland America, Celebrity, Carnival, Royal Caribbean and P & O
Examples
Dinner
Ordered dinner and the vegetables were raw when we queried the head waiter he blamed the server
The menu, well I hope your not paying the head chef a decent wage because he is not dishing ...
Tropical beach break from Durban . Nice roomy cabin on 15 th deck cleaned and quality linen with excellent TV and wide range of DSTV channels and bar refilled daily. Issues are restricted to Durban embarkation nightmare where passengers herded into enclosed tent for so called COVID document checks yet if ever this was a high risk viral vest pool in 40 degree heat with zero air most passengers did ...
We joined the cruise with friends. Just a weekend away ... and wanted to relax and have some fun.
Everything is extremely overpriced. As we were paying in the region of R2000 pppn... we do expect quality.
We paid for ALL our photos and got home to find most missing .. we were shocked. They were already horrendously overpriced.. then missing loads.
The staff were obviously ...
• We got the impression that the ship was over capacity, as it was almost impossible to get to the food stations or even get a table at the buffets at mealtimes, due to the sheer quantity of guests.
• The embarkation and disembarkation processes were tedious and frustrating due to the number of people that had to be checked in and the added admin overhead of filling in health questionnaires ...
We have recently returned from the MSC Musica repositioning cruise from Durban South Africa to Venice. We have cruised with MSC previously so are perfectly aware of some of their 'foibles'. The main reason we chose this cruise was for the wonderful itinerary - we visited Reunion, Mauritius, The Seychelles, Aqaba, Suez Canal Transit, Katakolon, Kotor & Split.
We had hoped that over the years ...
We chose this cruise because of the destinations and the price was reasonable.
We cannot express in enough terms how disappointed we were with this ship.
We purchased an Aurea pkg. which included: priority boarding (that did not happen, we were kept waiting on the docks in the sun for nearly 25 mins.
Pkg. also included a 'solarium area' . This area was no different to any other area ...
We are frequent MSC cruisers
This was our 10th MSC cruise
And was the worst
Bar service was short staffed and very hard to get a drink
We waited to long
Guest service was rude and non helping
Just the general overall service was terrible
Could not get off at Pamome island and has always been like that for the past 10 cruisers
Only the northern parts
Have never seen ...
We wanted to go to Pomene so we booked on this cruise for that reason, only to be told during dinner that the Pomene stop is cancelled due to increment weather and for passengers safety. The next day the sea was so clam and the weather forecast showed that the weather in Pomene was near perfect, i queried this at the transfers desk where a senior lady advised that they struggle to go there due to ...