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785 Durban to Africa Cruise Reviews

I chose this cruise based on the advertisements and need for a holiday. The idea of a cruise is great and all that it promises but it seems idea has fallen through the cracks and this now has become transport to Mozambique Island and back ... Read More
I chose this cruise based on the advertisements and need for a holiday. The idea of a cruise is great and all that it promises but it seems idea has fallen through the cracks and this now has become transport to Mozambique Island and back to pick up another lot take it back and bring it back and no longer about making each trip an experience the passengers will never forget. Remember that in the ship there are those that are going for the first time and those that have done it many times and for each of these people it should be an unforgettable experience and not just a trip. For an example for some reason the embarkation was delayed by a good 2 hours which we couldn't catch up on and that became a ripple effect because some of us just touched the island and we had to come back to the boat as the time was not enough for the offshore experience. even the food in the island was not enough for everyone. I personally had to wait for 3 hours to go to the island and by the time I got there it was time to come back no food and no ice-cream even the music had died meaning no longer fun. and some people were already queuing to go back. That day for me was Just wasted and for many other people that I spoke to. Coming back to the the boat the dining for dinner was not good either, we had to wait for an hour to get the main course and the waiter told us everyone had to wait.... my advise is to announce for people to go for buffet if that particular sitting is full. Otherwise in general the ship was clean at all times, cabin as well and the service was good from housekeepers to waiters. Entertainment and activities were also good but could improve. One of the friends I made told me some things are repeated or similar so he is never coming again. I traveled with a friend and we are planning to come back and hopefully to a cruise experience and not a cruise trip. The disembarkation back in Durban was easy and quick which was good because I was tired but I still cant help but think this was on purpose so that the cruise could be ready for another trip on Monday. This makes me think the cruise is selling a trip to the Portuguese Island and not a cruise experience. One of the staff members even told us in confidence that the ship would travel through the night and stop closer or cruise slower when approaching to Durban so that we can get there early enough to disembark and take the the next trip avoid delays.:-( we did get to Durban at 04:00. Please consider to stick to the idea of selling an experience and not a trip because a trip I could do by flight. Again it might be a routine to the staff but give me an experience of my life whether it is my first cruise, my second or my third. It was average and I am hopeful hence I will be going back. Read Less
Sail Date January 2020
We did the CT to Dbn cruise for the 2nd time in 2 years. Our first trip was weather delayed and shortened in Jan 2019. MSC gave us a discounted rate for the next trip. So we decided to do same trip in Jan 2020. We purchased Easy on Board ... Read More
We did the CT to Dbn cruise for the 2nd time in 2 years. Our first trip was weather delayed and shortened in Jan 2019. MSC gave us a discounted rate for the next trip. So we decided to do same trip in Jan 2020. We purchased Easy on Board pass, so within 15 min we were on the ship. Excellent, relaxing holiday, food, drinks, cocktails and entertainment shows truely Top shelve. Staff is hard working , helpful and something to see, wanting to please all the time. We will be back, but different route wit shore excursion next time. We made use of the actaul restaurants more than the Buffet restaurant this time.i found the meals more balanced. However food in Buffet Restaurant is very good, just sad to see the wastage. Highly recommend pre buying drink packages. THANK YOU MSC ORCHESTRA, look fwd to planning our next trip Read Less
Sail Date January 2020
Experience of a lifetime, high level of professionalism and excellence. Planning to do it again in 2020. Food was fresh at all times, cabins and bathrooms clean and very well maintained and the level of hygiene is very high. The ... Read More
Experience of a lifetime, high level of professionalism and excellence. Planning to do it again in 2020. Food was fresh at all times, cabins and bathrooms clean and very well maintained and the level of hygiene is very high. The entertainment and onboard DJ's were always on point. The island was also awesome, well maintained, safe and secure and the shore boats were just another addition to the fun and experience. The only concern was the level of communication for some crew members and maybe if they can improve on the cut off times for the dining hall as I personally feel that fifteen minutes is not enough to accommodate everyone. And the drinks packages are a bit expensive and the parking area was very dirty and dusty and also very expensive for rate that they are charging per vehicle per day. But either than that it was an experience of a lifetime. Thanx! Read Less
Sail Date December 2019
This was my 3rd cruise with MSC and I hope there is still allot to come...Everything was excellent, cabins, food and entertainment. The staff was friendly and helpfull and we realy enjoyed the shows. Out of my view there is no option for ... Read More
This was my 3rd cruise with MSC and I hope there is still allot to come...Everything was excellent, cabins, food and entertainment. The staff was friendly and helpfull and we realy enjoyed the shows. Out of my view there is no option for improvement. The embarkation was quick and easy. Everthing was quickly available on the boat. My kids enjoyed all the daily activities on the deck and we as a family enjoyed the shows. The food at the buffet was excellent and there was a allot to choose from. We also enjoyed the breakfast and supper in the restaurants. The kids enjoyed the nightclub and we enjoyed the casino and lounges on board. Pomene was a great expierience and the beaches is nice and clean. The food on the Island was to die for. Allot of evert was put into it and it was easy accessable. The disembarkation went to quick and before we opened our eyes we were safe back in Durban. Thank you MSC Read Less
Sail Date December 2019
This was our 3rd Cruise with the MSC, having cruised on the Sinfonia and Musica 2017 and 2018. The ship was clean, first class entertainment both for adults and my 4year old. We always book the balcony cabin and it never ... Read More
This was our 3rd Cruise with the MSC, having cruised on the Sinfonia and Musica 2017 and 2018. The ship was clean, first class entertainment both for adults and my 4year old. We always book the balcony cabin and it never disappoints, big and spacious. The room service was so efficient in delivering our breakfast as we had 2 sea days so we preferred to have breakfast on our balcony. One night my daughter was found wondering on the ship crying within seconds she was brought back to us without causing a scene (had left her sleeping in the room for dinner) The kids club is really addictive as my daughter would wake up and couldn’t wait for us to take her there.... I really wish I were a kid again to experience what she feels. Overall, our vacation was more than worth the money we had spent...and are planning our next cruise for 2020! Read Less
Sail Date December 2019
I loved the 5 night cruise. The xtra day is worth it. We were on the ship Sunday at 10h00 which gave us almost a full day on board. We were fortunate to get off at both islands which was awesome. Very hot though so take precaution. The ... Read More
I loved the 5 night cruise. The xtra day is worth it. We were on the ship Sunday at 10h00 which gave us almost a full day on board. We were fortunate to get off at both islands which was awesome. Very hot though so take precaution. The pool at Pomene is great and very enjoyable. The locals at PI offer anything for sale. From Cigarettes to Loacal Rum, clothes and more. The food in buffet area was a bit dissapointing but you definately will not go hungry and you have the dinning room as an option. Entertainment was excellent. We loved late nights on the deck. We met new friends and enjoyed different cultures. The teatre entertainment was fantastic and Eric brilliant. We part taked in Masterchef, Bingo and various quiz nights. We enjoyed the entertainment every night in Savannah Lounge. We spent time in the Library and Casino. A bit dissapointing is the photo prices but not forced to buy it. All in all a great ship and memorable cruise. Booked our next cruise 10 Feb 2020 and 26 Dece 2020. Looking forward to the 14 day cruise Read Less
Sail Date November 2019
I had an awesome time indeed!! It's such a luxurious experience and it's not even expensive, it's worth every penny. From the friendly staff, to cleanliness of the rooms, passages each corner is extremely well taken care of. ... Read More
I had an awesome time indeed!! It's such a luxurious experience and it's not even expensive, it's worth every penny. From the friendly staff, to cleanliness of the rooms, passages each corner is extremely well taken care of. I don't know how they do it. The entertainment is extremely exciting and for everyone to part. The food is fresh and there was a wide variety of meals to choose from. OMG the club!! Dj was the bomb from Thursday to Saturday night. Yoh hai shame I had a blast and I want to do it again soon. The island was such a beautiful and private place the boats pick up and drop off on time. Infact everything regarding time on the MSC is prompt, no delay the queue must go on. Staff have lots of respect, our cabins were clean on time. Personal belongs kept in the same spot where you it. Overall I want to say the trip really depends on the type of crew you are with. The group of friends I went with were so awesome, which made the stay even more excellent for me. Read Less
Sail Date November 2019
As a Diamond Club Card Holder and recently invited to the Launch Party for the MSC Orchestra on the 16th November 2019 and then Booked for the First 4 night cruise, commencing on the 17th November to say I was a Happy passenger would be ... Read More
As a Diamond Club Card Holder and recently invited to the Launch Party for the MSC Orchestra on the 16th November 2019 and then Booked for the First 4 night cruise, commencing on the 17th November to say I was a Happy passenger would be nothing but further than the truth. We were so looking forward to this cruise, as we were going to celebrate our 55th Wedding Anniversary on Board this 4 day cruise. Initially I informed MSC that as I had already booked on the cruise immediately following the Launch Party, could they please link my Launch Party cabin to my Cruise cabin. (My cabin number was supplied to them) I received a email back to inform me that this was not at all possible. On the Saturday 16th November '19 I arrival at N shed my wife and were ushered into a marquee to wait boarding. Due to certain "circumstances" the Boarding time was delayed by almost an hour and a half. Diamond Card holders and other VIP Guest's were then herded into N Shed and joined a queue for Boarding. While waiting to board a chance chat to a MSC employer in the shed about the fact that when I asked to have my Launch cabin linked to my cruise cabin been denied, he promptly took our Cruise Booking letter plus those of at least 3 other passengers with the same problem and returned with our Cabin Cards all linked to our Cruise Cabins. Done in 5 minutes. The Launch Party went ahead with no major problems. In fact it was the highlight of our Holiday. However, the next morning the 20 or So Diamond Club Card holders, "Cruise Passengers" were informed that we had to disembark and re-board once we passed through Passport control. In the morning then 20 of us were formed up and were escorted off the the ship with a MSC Staff member. However once we were in the Terminal we were left to fend for ourselves. We had to join the queue for the "Fast Trackers" of the new Cruise passengers embarking, which took for ever to get through to Passport Control. Surely MSC could have arranged with Home Affairs before hand to process the 20+ cruise passengers on the Saturday and thus saved the hassle and inconvenience of seasoned Cruise travelers having to Disembark and back on again standing in long hot queue's?? Some I may add with chronic back problems. Once on Board our "Usual" well organised Gold Card / Diamond Card experience fell terribly short. There was No welcome back party for Gold Card/ Diamond card holders. No Chocolate Ship in Cabin. No Gowns in room, only slippers. No Dance Lessons, No free Sauna /Spar Invitation, No notification of a "Free" meal at the Specialty Restaurant. No Photo taken with the Captain. When I inquired at the Voyager Club Office and spoke to a Mary Ann as to why all the above had not been given as per previous cruises, she informed me that a lot of it was all explained in the letter sent out on the First day. I informed her that we did NOT receive such letter, but she promptly shifted the blame to Housekeeping department. While I was at the counter I was joined by no less than at least 5 other disgruntled passengers with similar "concerns". Mary Ann did however offer to give us each a MSC Backpack that evening. However when it didn't arrive at the given time, again she Blamed Housekeeping. For Dinner we were Booked for 2nd sitting with 5 other Diamond Card holders. Two of them I believe are pretty active on Social Media in South African circles under "Friends of MSC". All were very unhappy on how Diamond Card Holders were treated. Now are also questioning whether it is any incentive to cruise, in order for all passengers to up their status on the MSC Voyager Club Card incentive Rewards System. Of all the many times we've cruised this Dinner time experience in the L'ibiscus Restaurant must rate as the worst my wife and I have ever experienced on board any MSC Cruise liner. During the 4 nights we dinned there, we experienced the following: No Castle Larger Beer. (Hello, this is a South African Cruise season AND it is on the Wines List) The Liner docked Saturday so there was ample time to stock up on all the Required South African drinks and Food lines. Our waiter's English was poor and therefore service was lacking. At times we waited over 30 minutes just to get ice cubes. The delay between courses was far too long. On one occasion a fellow passenger at my table asked for the Indian/ Asian menu. Well it never arrived. ( NB! The Asian Menu was posted in a Glass cabinet at the entrance to the Dinning Room) Food presentation also fell short as we were not offered anything else when ordering Mutton Curry and Rice. That's all one got. No accompanying Sambal's or condiments were on offer. We were also highly disappointed that on "Italian Night" there was NO Usual singing and waving of serviettes as the Kitchen Staff raced through the Dinning Rooms as we all waived our Serviettes singing " Volare". As for our Cabin. Our room was only finished been cleaned at lunchtime on day 2. Plus the bed covers were not put on the bed until our last day. There were no tissues paper in the bathroom. Of the 2 dispensers in the shower, one was completely empty and the 2nd one wouldn't dispense. When I asked the gentleman to bring me his supervisor, he never complied. Besides the Tea/Coffee/Water stations positioned in the wrong areas, one could never find Hot water for tea or coffee, let alone find coffee sachets. One would have to wait until the gentleman taking care of these stations happened to pass by to get a coffee sachet from his pocket. As for the Duty Free shops, VERY few items were priced. When I asked the assistant as to why there were no prices? A very rude man replied that he was on his own and hadn't had time to put up the prices from Euro to Dollars. Every night I went back to check and by the last and 4th night there were STILL no prices up. I finalized my account the morning of departure and proceeded to breakfast. When I tried to disembark the Security Officer informed me that I had to report back to Reception as there was a problem with my account. When I joined the queue at reception I had to wait at least 25 minutes before I was served only to be told that it was a "misunderstanding" and I could continue to Disembark. In the meantime my wife who was in front of me was left standing at the bottom of the gangway on the dock waiting for me and not knowing what had gone wrong with me. So in closing. To say was this one of the worst cruises we've been on, I have to say, YES. Will I cruise again with MSC? Yes of course. But NEVER again on the first cruise. It was so sad, as this was not the way we wanted to remember our 55th Wedding Anniversary, but alas it will be remembered for all the wrong reasons. May I also add, that as I am on Social Media I see a lot of of other passengers gripes and complaints and the replies they in turn receive back from MSC Customer-care and it seems their replies tend to be a lot of "Cut & Paste" replies. Hopefully my concerns are forwarded to the MSC South Africa Director as well as the team in Naples, and the reply sent to me is not the usual, "Cut & Paste one?? Read Less
Sail Date November 2019
It was my first time to Pomene island and the place was good except that i did not enjoy myself due to the beach which made my body to react to the water so bad. The place is so big. The service was so good, especially at the bars on deck ... Read More
It was my first time to Pomene island and the place was good except that i did not enjoy myself due to the beach which made my body to react to the water so bad. The place is so big. The service was so good, especially at the bars on deck 5, big ups to Putro from Bali who was not just the bar server but also became a friend. entertainment was on top at the disco, it was so much fun. The ship is so big and beautiful with so many bars to cater for all with the bar service to go an extra mile to assist. cabins were neat and up to a good standard. Dining was perfect and the food was mouth watering with a number to choose from, midnight snacks was also on point. I would recommend everybody to sail on MSC as its the best ship i have ever came across, this was my third time sailing with them and surely is not my last time. Hope to see you soon. Read Less
Sail Date November 2019
Fun
I chose the MSC Orchestra because i have cruised with MSC Musica before, so i wanted to try something different for a change and it was a great experience after-all, i invited friends to join me this time and i was happy that they've ... Read More
I chose the MSC Orchestra because i have cruised with MSC Musica before, so i wanted to try something different for a change and it was a great experience after-all, i invited friends to join me this time and i was happy that they've also enjoyed, we are already planning our next cruise for 2020.the only thing that i was not impressed with was having to queue long lines for packages that we have already bought online before the cruise date, it would be very nice if whatever package you buy before the cruise you find it in your cabin and you don't have to queue long lines,The staff crew on the ship was very nice and friendly, the buffet was awesome, i never went hungry on the curies i was always full, but at-least before i went to bed i always made sure i burned some calories at the disco,It was always nice to come back to a clean cabin.we had fun fun fun, looking forward to my next cruise in 2020. Read Less
Sail Date November 2019
Heard about the cruise specials offered from work colleagues . Had never been on a cruise before and thought this trip would be a good idea. Kids still on nappies can be a problem as such is not catered for. Short cruises tend to be a ... Read More
Heard about the cruise specials offered from work colleagues . Had never been on a cruise before and thought this trip would be a good idea. Kids still on nappies can be a problem as such is not catered for. Short cruises tend to be a problem as some of the facilities such as the kids day care and activities are only discovered midway through the cruise. Perhaps it would be better if a special invite or mandatory checklist could be given to folks with kids before boarding so they can make the most of this facility. The process to embark seemed a nightmare especially for people with kids and going through customs. First day boarding, was late due to the ship docking late(weather), however once boarded everyone is directed to one dining hall for lunch with queues of people,which I thought could have been better managed if the other dining halls were functional at the time however considering the late docking perhaps only this hall could be made available considering the short time. There were four jacuzzi's on board which are hogged by a select few. Rather have a time period for use of facilities so more people can enjoy the facilities ( better policing) Facilities such as the steam room also come with an extra charge. Inability to accommodate requests at the buffet area -especially disappointing for those who don't like their eggs sunny side up or half raw or those who refrain from eating pork/beef. Pros The abundance in entertainment ; facilities and shopping was well Read Less
Sail Date April 2019
One reason I choose to Cruise was to have fun and try out new experiences, how is it like to be in a titanic a 5 star moving hotel. The first time you enter the ship the ship smells 5 star and looks 5 star all the way, the decorations ... Read More
One reason I choose to Cruise was to have fun and try out new experiences, how is it like to be in a titanic a 5 star moving hotel. The first time you enter the ship the ship smells 5 star and looks 5 star all the way, the decorations inside are amazing you even forget That you are inside a ship. The embarkation que is horrible, you can't wait for a while before entering the ship, and didn't like the fact that they only open few service desk during embarkation. The stuff members are super great and friendly especially the man responsible for our deck 8, even when most of them didn't know how to communicate in English but they tried. MSC is one hygienic cruise hotel I ever seen, every corner you turn there is sanitation thats what I loved. The food is super Healthy and they don't compromise on taste, everything I ate I could taste that it's quality food. The dinning areas I loved them because you get the opportunity to dress up and be fine and finned, only problem is you have to buy soft drinks all the time, I don't mind them selling alcohols wish they could have gave us maybe complimentary soft drink for every fine dinning meal or 5 drinks per Cruz then the rest you purchase. I loved Eric the voice from above the program director all his shows were fun and entertaining. The parties organized by stuff were super great problem they only last for an hour. Deck 13 buffet area was home to most cruises and would like to give blow to the stuff there at deck 13 because they are forever working, especially the pizza guy 24 hours pizza. Our cabin was in front so every wave the ship cut through we felt it, and you couldnt stand straight which resulted in sea sickness, so would advice you to book balcony center cabin. The excursions on the island were expensive hence did not do them. I hated the fact that we did not go to Pomene Island and they could not take us to a different island like Maputo instead of Portuguese Island which had nothing to see the second day and the waters were unclean to swim at them. Pomene has been giving them a problem why don't they start looking for an alternative to island or take it out on your markets because when I booked I saw two island and wanted to visit two not one island. The disembarking program failed them a bit, stuff was not properly assigned to guide people were they should go,whuch made things to go slower. The photo package is expensive and it would be nice if the price could go down or be included as our take home package because we got nothing as complementary everything you have to buy. Despite all the negatives would still go and advice people to go is an experience you don't want to miss. Read Less
Sail Date April 2019
This was my second time on MSC cruise. This time the embarkation was a disaster. But this could have been caused by the bad weather. It took more than 2 hours to board. My daughter was restless and tired. The ship sailed late and was ... Read More
This was my second time on MSC cruise. This time the embarkation was a disaster. But this could have been caused by the bad weather. It took more than 2 hours to board. My daughter was restless and tired. The ship sailed late and was driven very fast, I think this was to catch up the lost time, this unfortunately made some of us very sick. Which wasn't great at all. The food/buffet was much better than Sinfonia. Musica was much cleaner and beautiful. The service was great. The cabins were much bigger which was a bonus. The down site was there was a sewage stench. Maybe they had a drainage problem. But you could only smell it outside on the deck not inside. The kiddies club did a great job entertaining the kids & keeping them safe. My daughter had a great time, she was sad to go. Overall we had a great time and yes I will do this again in the near future. Read Less
Sail Date April 2019
It was our first cruise experience and we enjoyed it through out. We did not have enough time to even look all parts of the ship. Its huge. They have lots of entertainments to keep us busy. Rooms are very neat and compact, cleaning ... Read More
It was our first cruise experience and we enjoyed it through out. We did not have enough time to even look all parts of the ship. Its huge. They have lots of entertainments to keep us busy. Rooms are very neat and compact, cleaning service is 100% perfect. Issues are resolved soon. Only suggestion is to have some difference in break fast, every day it was same menu repeated. We did easy on board, highly recommended, you dont have to wait for long. I would even prefer easy off boarding during disembarkation. Go earlier for breakfast, otherwise it is going to be crowded. We did not have chances to enjoy the lunch, we were busy with various other activities. You will have other food always like pizza, bread, salads etc. Food is not only provided at buffet area, there are other restaurants supply the same food during breakfast and lunch. Dining alone food menu is different between restaurant and buffet area. For fine dining, they say strict, but its actually not that strict, I have seen people dining in shorts. Read Less
Sail Date April 2019
We chose this cruise because of the destinations and the price was reasonable. We cannot express in enough terms how disappointed we were with this ship. We purchased an Aurea pkg. which included: priority boarding (that did not ... Read More
We chose this cruise because of the destinations and the price was reasonable. We cannot express in enough terms how disappointed we were with this ship. We purchased an Aurea pkg. which included: priority boarding (that did not happen, we were kept waiting on the docks in the sun for nearly 25 mins. Pkg. also included a 'solarium area' . This area was no different to any other area except that it was on a different deck and had no shade what so ever, uninviting we never used it. There is a policy that towels are not to be left for over 30 mins. on deck chairs, what a joke. Staff were afraid to say anything because of reprisal from the passengers. Pkg. also included sauna, steam room and gym. The sauna and steam rooms were often very cool or inoperable. Juices offered in the buffet area were like cordial, the food often cold and seating hard to find as people would sit around talking for ages after they had eaten. The other option was the dining room where it was difficult to get any ones attention to get served, it was chaos. It was quite obvious that the staff were all new and did not know what to do. Staff were observed coughing and sneezing into their hands then carrying on working. No wonder that there were many people with the flu on board. The quality of food in the evening dining was cafeteria style. Never again. The dining room staff in the evening were excellent as was the cabin steward. All this has been reported to the travel agent who reported to MSC line with one reply having an excuse for everything. Read Less
Sail Date April 2019
The cruise was over populated with passengers. No dining facilities available at breakfast & lunch. By the time you waited for a seat the buffet was closed.At excursions we were treated as if we were in a government facility where we ... Read More
The cruise was over populated with passengers. No dining facilities available at breakfast & lunch. By the time you waited for a seat the buffet was closed.At excursions we were treated as if we were in a government facility where we need to stand in long lines. The braai on the Island did not have any proper meat, as per braai. I've been on four cruise thus far and this was the worst. No body was asked to put on life jackets from the ship to the island. South African staff working on the ship were quiet rude. The were hardly any crew members available for assistance. No real live entertainment on Deck as they usually do. " The Spice of the cruise has died off" I'm very disappointed as I always enjoyed and anticipated the cruise yearly. I would appreciate it if I heard some feedback from you soon. Read Less
Sail Date April 2019
My family and I we had an amazing time the kids loved it and they were busy through out. We love the cruise. However the price on some items was expensive e.g studio photos. In general we enjoyed the cruise. The cabin was clean and the ... Read More
My family and I we had an amazing time the kids loved it and they were busy through out. We love the cruise. However the price on some items was expensive e.g studio photos. In general we enjoyed the cruise. The cabin was clean and the house keeping was on point. The public area pool, bars, kids area and clubs and so on were well managed and the the service was excellent. Entertainment inboard was good however thank you to the intertainment team. And the performers. Food was good and all the restaurants well well managed and the service and house keeping was on point. I understand that the Ship own by the international company. I think it would do the comp company better if you could be mindful of the price when doing SA tours especially drinks. Over all I was happy and I will surely do it again with MSC THANK YOU. Read Less
Sail Date April 2019
We chose this cruise because it left from Durban, South Africa which allowed us to tick off a stay at Kruger National Park as well as a visit to Petra in Jordan. The cruise embarkation in Durban would have to have been the longest, most ... Read More
We chose this cruise because it left from Durban, South Africa which allowed us to tick off a stay at Kruger National Park as well as a visit to Petra in Jordan. The cruise embarkation in Durban would have to have been the longest, most shambolic and most disorganised we have EVER experienced. The staff, apparently (or so we were told) were new. All we can say is that they hadn't been trained properly (if at all) or they were just inept. They were unfriendly, even to the point of being surly, they had NO idea what they were doing and didn't, really, even seem to care. The LIFE BOAT drill was a joke apart from showing the passengers how to put on their life vests the rest was a garbled, incomprehensible mess, delivered over the loudspeakers (and that's an overstatement, you could hardly hear them) At dinner the waiters were inefficient and had no idea how to serve. Bread was offered from a basket, and bad luck if you were the last served, you got whatever was left. White wine was just left on the table - you had to ask for an ice bucket. Water - you had to buy a bottle or go without, tea or coffee - again you had to buy it or go without. The food was poorly presented and poorly cooked - the choice was limited. The Maitre D was a rude and arrogant man who stood around doing nothing. Tender, at, mercifully the one port, was horrendous - the ship docked at 8.00am, we got off at 12.30pm. Laundry - in by 10.00am, promised for a return by 5.00pm the next day - more likely by 5.00pm 4 days later (and then, only after repeated complaints, to out cabin steward) The lecturers, consisted of just TWO people - a charming lady who talked about the various ports and a gentleman who talked about boats, ships etc. - he was very interesting but he had all the delivery skills of a wet lettuce. The ENTERTAINMENT in the theatre was good - although a lack of LIVE music or stage sets was rather disappointing as was the brevity around 30 minutes. The Cruise Director insisted on introducing each show in about 5 languages - she droned on and on and on The Captain - was a ghost, saw him once. The ship in general, was reasonable, although the pools were rather limited and there was no poolside dining options as with other ships. An oddity was that on the quite wide promenade deck - NOT one chair was to be seen, not one. The one good thing was their alcohol prices - the cheapest we've ever experienced. OMG - for me to EVER travel on MSC again - they'd have to be dirt cheap or be taken over by PRINCESS CRUISES. Read Less
Sail Date April 2019
We are frequent MSC cruisers This was our 10th MSC cruise And was the worst Bar service was short staffed and very hard to get a drink We waited to long Guest service was rude and non helping Just the general overall ... Read More
We are frequent MSC cruisers This was our 10th MSC cruise And was the worst Bar service was short staffed and very hard to get a drink We waited to long Guest service was rude and non helping Just the general overall service was terrible Could not get off at Pamome island and has always been like that for the past 10 cruisers Only the northern parts Have never seen or been to Barro lodge Bazzaruto and now pamome Weather was bad do we didn’t get off the boat to Portuguese island but yet they still charged us for or luxury beach loungers When I complained I was told tough luck There has always been entertainment on the deck, but on this cruise there was not such entertainment In the past they kept the people pumped up and dancing but nothing excursion desk never open Staff looked like that they had no interest of being on the boat Read Less
Sail Date April 2019
Excellent I just think that the drink books should be added to you cruise card, because we loose our books a few times because of all the wonderful cocktails :) Children dont want to go off the Boat, was a life time experience for them. ... Read More
Excellent I just think that the drink books should be added to you cruise card, because we loose our books a few times because of all the wonderful cocktails :) Children dont want to go off the Boat, was a life time experience for them. Yes Yes I would like to go again. Is it possible for trips from Namibia (Walvis Bay) because air plain tickets are expensive. PI was beautiful. Entertainment is world class. Embarkation and disembarkation do go smoothly, very well organized. Overall good service and our waiter was so nice with children we all loved him so much. Cant wait to get enough money to go again one day. Thank you for the memories Musica. Photos on board are just a bit pricey, I so much wanted more pics. Activities on board are something not to be missed at all. Yes we did explore our departure city before the cruise. Read Less
Sail Date April 2019
Love cruising. Always take friends and family with. It's a relaxing and enjoyable way to travel. Love the evening shows and shopping for something special. The service from the bartenders is sometimes rude The service from ... Read More
Love cruising. Always take friends and family with. It's a relaxing and enjoyable way to travel. Love the evening shows and shopping for something special. The service from the bartenders is sometimes rude The service from the photo area is very poor,they are simply rude. The cabin steward in our suite was not helpfull. Towels wher not fresh everyday,as with qall our previous cruises. There was a very bad smell in some of the areas in the vessel. The smell was very bad on the pool deck,near the restaurant.The food in the top buffet restaurant,was really a bad experience. Always the same food in that restuarant and really not something to look forward to eating. But all the bad set aside we love cruising and will be back again and again. Love the cocktails in the Blue Velvet bar. Loved the shopping,they just need more Buckley of Londen jewellery. Also love buying swaroski jewellery Read Less
Sail Date April 2019
Entertainment & Activities: We really thought that due to the fact that the ship is called the Musica, it will be a cruise full of music and entertainment. You can't compare the entertainment of the Musica with that of the ... Read More
Entertainment & Activities: We really thought that due to the fact that the ship is called the Musica, it will be a cruise full of music and entertainment. You can't compare the entertainment of the Musica with that of the Sinfonia. On our Sinfonia trip the Entertainment team kept us busy throughout the day and night especially on the deck area. Even the kids entertainment were a lot better on the Sinfonia as well as the kiddies pool area. The transfer to the Island was very slow compared to our previous trip, it took forever to get everybody there and back again. However, the beach lunch was very nice and we enjoyed the time on the island. We were very disappointed when the Pomene stop was cancelled as we have booked this trip especially due to the fact that it would include a second island excursion. Maintenance & Service: There were a lot of broken chairs on the deck which was never removed but just kept in the corner. Tables were also not cleaned properly and timeously. The one day they actually renovated one of the bars on the deck so you could not utilise it, surely they could have done scheduled maintenance work when the boat was not on a trip. Furthermore, various toilets got blocked during the trip and then left unattended for people to continue using them and eventually it would overflow and then the floor would be full of urine. Room service was also poor as on both the occasions that we have order coffee and tea for our cabins, it was either an incorrect order or the coffee containers were empty. I also feel that they take very long to clean up the rooms, even by 14:00 the rooms was still not services. The second day on the ship our room was not cleaned at all because when they wanted to clean late in the afternoon, our daughter was taking her nap. Dining: We did not go for dinner at the formal restaurant as on the previous trip, we experienced the fact that you are put on a table with complete strangers and then basically forced to rush your meal so that they can clean up for the next dinner sitting. We had our meals at the cafeteria which was average as their is not a lot of variety on the dishes served each day. I can also recall that the 24 hour meals were of better quality and variety on the Sinfonia. Read Less
Sail Date April 2019
Overall I had a really good experience on the ship. However I am not happy/pleased about the following: Coffee & Tea & Juice from the buffet were terrible coffee tasted like hot water with a hint of coffee, tea was the same and ... Read More
Overall I had a really good experience on the ship. However I am not happy/pleased about the following: Coffee & Tea & Juice from the buffet were terrible coffee tasted like hot water with a hint of coffee, tea was the same and the juice....I do not know what juice that was but it definatley was not juice at all. The care of passengers luggage is very poor and with the result two of our bags got terribly damaged and cannot even be used again (Baring in mind they were brand new suitcases). Bar staff on the outside deck were extreemly rude, yet Bar staff inside were super friendly and helpful. I would maybe suggest that the handling of luggage gets seen too as i think this is very unfair to the passenger. The buffet food was nice but a starting and end point need to be clearly marked so that other passengers can see which way to go as most times people would just bump into you and half knock you over. Other than that I had an awesome experience. Read Less
Sail Date April 2019
We wanted to go to Pomene so we booked on this cruise for that reason, only to be told during dinner that the Pomene stop is cancelled due to increment weather and for passengers safety. The next day the sea was so clam and the weather ... Read More
We wanted to go to Pomene so we booked on this cruise for that reason, only to be told during dinner that the Pomene stop is cancelled due to increment weather and for passengers safety. The next day the sea was so clam and the weather forecast showed that the weather in Pomene was near perfect, i queried this at the transfers desk where a senior lady advised that they struggle to go there due to the following reasons: Sailing too close to the coast and the potential harm to the coral reefs, the boat trip top the island is a bit rough and they find it hard to navigate there. The Cruise Director at the Q& A also then confirmed that in the last 18 months of sailing they only managed to dock there 3 or 4 times! Ridiculous. Why then do you advertise it if it is near impossible? The food was not as good as expected from previous experiences: The eggs were all pre-fried and cold. The cream for flapjacks and waffles was hidden under he counter every morning and you had to ask for it? The hot chocolate was so bad it was like gross milky water...and i can go on, but we also pre-bought 2 x non alcoholic packages and a coffee package. The sad thing is: we could not use it at breakfast even at formal dining - you had to go to a specific bar to get speciality coffee/hot chocolate or an espresso after dinner, then they ran out of stock of chocolate cappuccino and white chocolate (coincidentally the more expensive items) so the pre-packages are worked out on the most expensive drink and those you cannot get...so when you work out what you pre-paid vs what you get; you actually pay more!!) Then we ended up having to buy a soda package on board as you can't get non-alcoholic drinks like mocktails, milkshakes and smoothies - you must go to deck 13 to get it at a specific bar, not to mention that the smoothies is one fruit juice mix and not the freshly squeezed ones that they make...so its all really false advertising. It was the worst cruise ever. The entertainment was not too bad but the 2 lead singers were painful to listen to. Brayn Miles as excellent and the gymnasts were amazing... Some staff were great - in the general buffet and public areas, there were 2 that stood out Jorgi from Cuba and Eduardo from Mexico that were fantastic. I am also very disappointed with MSC's response and handling of their customers. I will not book an MSC again Read Less
Sail Date April 2019
Amazing services,hospitality and entertainment activities. Specially cruise director Eric,Salsa teacher Natasha were very impressive . Ship was fabulous , Restaurants facilities was superb , you feel like a king . Shore excursion was good ... Read More
Amazing services,hospitality and entertainment activities. Specially cruise director Eric,Salsa teacher Natasha were very impressive . Ship was fabulous , Restaurants facilities was superb , you feel like a king . Shore excursion was good , staff was taking care of everything when you get to port. I would like to go again as I loved it very much. I had been there with my wife and her suggestion to go again there.She loved it so much and photographers over there were so excellent in their work that we took almost all photos of us. My best friend was also with me and he enjoyed it too much , all bars, lounges ,dining . he is choosy about food but he was eating so much over there as too many options you had to eat like Indian,Italian cuisines . Finally I would like to say that it was an amazing experience and must go there. Read Less
Sail Date April 2019

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