This was our 4th cruise on the Windsurf and second leg of a back to back trip. We’ve had some very upsetting events happen during this trip, however we try to be fair in this review, particularly to the hard working staff onboard. ... Read More
This was our 4th cruise on the Windsurf and second leg of a back to back trip. We’ve had some very upsetting events happen during this trip, however we try to be fair in this review, particularly to the hard working staff onboard. Please read the full review and be warned:
Scotland made for some challenging sailing, but the Captain and his crew managed beautifully. We enjoyed being able to reach the smaller ports, visiting some of Scotland’s remote towns and villages. We were reminded in Invergordon, what it is like to dock in a port accessible to large cruise ships. The Ruby Princess had docked there as well and its 3,000+ passengers ended up flooding all of the nearby tourist sites, including Loch Ness.
We had to move cabins following the previous 8-day cruise we had taken. There did not appear to be a process organized by the ship that would ensure back-to-back passengers to get to their new cabins with top priority. A chat with the cabin stewards and a tip thankfully fixed that. (not a luxury experience!).
The cabin we had on this leg of the journey was A category and located towards the forward part of the ship near the crew mess entrance. It was therefore quite noisy … we also had issues with smoke traveling up from Deck 0, the crew deck.
An A deck cabin in this location should not be sold to passengers. It is clearly inferior to other cabins!
We also had issues with key cards working on several occasions during our trip resulting in many trips across the ship to reception and back, until we finally requested that someone from reception or maintenance accompanies us and fix the problem for good. Once again, far from a luxury experience)
The majority of the crew though were wonderful, as described in our previous review. They still ‘make’ the trip memorable – even with the various shortcomings mentioned here.
The most astonishing events during this trip however were related to Windstar Corporate politics, which we got dragged into completely involuntarily. Windstar politics don’t seem to stop at crew level as one might expect, but utilize unsuspecting guests without any form of agreement or authorization by publishing entirely slanderous Windstar internal statements for what must be hidden corporate agendas.
We have more class than Windstar, so won’t lay out all the details, but please be warned – what you think might be the vacation of a lifetime or a well deserved break (which is what we were thinking), may end up turning into a multi-month nightmare for any guest with integrity and a sense of justice. Read Less