13 Helpful Votes
Sail Date: March 2019
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was ... Read More
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was 145eupp for 10hrs, and was just walking everywhere. Did have a nice lunch though. On arrival we were welcomed into a huge shed with 4/5000people all arriving at the same time, what a joke, it took 3hrs to load all the passengers. Why did we all arrive at the same time? ever heard of allocating times for arrivals. Also there was no water during this waiting period. The service from wait staff initially was appalling, the Indian and the Chinese were not well cordinated, didnt seem to know their duties, felt sorry for them. The restaurants decore were what you would expect from a brand new ship, very elegant, also the food was good, but always cold! this pattern ran thru all food outlets in the ship. Some of the behavior of a lot of the passengers left a lot to be desired, at the buffet piled their plates with food like it was the last supper. There was a masked gala advertised on their original website which never happened, just a few staff wearing masks. We expected a formal dinner dance like other cruise ships have. The nightly entertainment was not as expected and in some cases was amateur. Read Less
3 Helpful Votes
Sail Date: March 2019
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out ... Read More
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out as it had a strong stench. Beds hard as hell and unable to control the temperature in the room. There were no English channels on the television only AL-jerze new, no CSI, Barnaby Jones, Murder she wrote or Matlock. There were no activites for people who spoke English. I have never been in a room which did not have a clock, therefore I constantly had to call the front desk for the time or go to the hall by the steps, just so not to be late for my excursions. Speaking of the Excursions I selected easy tours but there was a lot more walking which did not allow me to take in the views. I take cruises to determine which places I liked the most and would revisit by land but I was not able to make a decision being on the Costa Mediterranean cruise. Announcements were all in Italian which made me make several calls to the operator, as I did not know if the message pertained to me as something I should know. Customer Service Personnel was outrageously, rude and rather disrespectful. Here are two examples: I was standing in line at the customer service desk waiting for help, the lady overlooked me and addressed a man behind me like I was not there, so yes, I spoke up and in Italian she asked the guy to wait. She never said sorry. Another, example again I went to customer service for so clarification about my bill, the young guy was not clear and very impatience, so I said to him I am not following what you’re saying as your explanation does not make sense. I said I didn’t feel like I was getting good customer service. He said he's giving excellent customer service and he don't understand. I said it is your job to ensure I understand he said oh well and went on to the next person. So, I waited for morning. Food: The food on the buffet was cold, under cooked, no flavoring or seasoning. The food in the Dining room was not much better. The waiters were very slow at serving dinner then wanted you to hurry up because you are now interfering with the next service. REALLY. You’re slow so I got to hurry. REALLY. Then there was no food available after 9 pm, this is the first cruise that food was not available during the evening and early morning hours unless it was purchased (hamburgers and pizza) which should have been available as part of the price of the cruise. I would understand aa separate price if it was a specialty restaurant but not for something that should be available. SO, since I’m diabetic I had to ensure I brought some snacks on board, so my when my sugars drop, I had something available to bring my sugars up (this is a real issue for people with Diabetes). Drink Package: my understanding was it unlimited bottle water, can soda and selected alcoholic beverage including mix drinks but the bar personnel said they could not give me a bottle of water but could pour the contents in a glass (therefore, I was getting 8 ounces instead of a whole bottle or 6 ounces instead of a can. So, I had to drink it then order another. I was told if I wanted a can or bottle, that I would have to pay for them. WHY? Read Less
Sail Date: March 2019
I chose this cruise because it had an itinerary that appealed to me.I have been on at least 15 cruises and I can honestly say that this particular cruise was one of the better cruises that I have been on. The food was much better overall ... Read More
I chose this cruise because it had an itinerary that appealed to me.I have been on at least 15 cruises and I can honestly say that this particular cruise was one of the better cruises that I have been on. The food was much better overall than any other cruise that i have been on. The facilities and variety of bars and lounges to choose from was also much better as compared to other cruises. The itinerary was particularly of interest to me because I have been to India before and it gave me the opportunity to revisit some of the places that I had been to before.It also gave me the opportunity to visit Oman and Dubai - places that I have never visited before. I would have no hesitation to recommend this cruise to friends and relatives. It is a cruise that I would gladly repeat if I have the opportunity again anytime in the future. Read Less
Sail Date: February 2019
We arrived in Dubai after an overnight flight. transfers were smooth and arrived at cruise port by 10.30am Cabins were ready by 11.15am- Great start to the holiday. Day 1 First port of call was Bahrain - a very enjoyable excursion to ... Read More
We arrived in Dubai after an overnight flight. transfers were smooth and arrived at cruise port by 10.30am Cabins were ready by 11.15am- Great start to the holiday. Day 1 First port of call was Bahrain - a very enjoyable excursion to the F1 Track. Second Stop was 2 days in Abu Dhabi - first day Shuttle bus took us to a newly finished Mall on the outskirts of town, quite disappointing as there was no way of walking to the main part of town, bit of a wasted day really. Second day we went on a cruise excursion to Grand Mosque- a visit to a traditional handmadecrafts village, great opportunity to buy local crafts - trade in Diram, Euro's and Dollars. Very friendly and look out for the man that does weaving really worth a visit.A drive around the sites of Abu Dhabi and then a final visit was to a Fort .. this was a superb tour and I would really recommend it as we saw lots and it was good value at £40 each. A day at sea followed . Our next visit was to Muscat , here the shuttle bus took us to a market and we explored the town and the harbour. It was a little confusing at the port we had to get off the bus and go through a security check before re-boarding the bus to get to the town. If you are feeling a bit more adventurous there is a beautiful beach a short taxi ride from the port. We then visited Kushab, a lovely little town where goats roamed the streets and there was a wealth of electronic shops selling allsorts... My daughters bought a pair of airpods that work great for £20, from a shop in the square where the shuttle bus dropped us off. We also found a beautiful beach just next to the port and the sea was really warm, there is no pavement to get there so you need to bear right out of the port and follow the track ..walk behind the crash barrier to the beach , it's less than 1/2 a mile walk. We then enjoyed a fun day on the beach at Sir Ban Yas Island- The ship provided a great packed lunch and drinks on the beach. Our final stop was a return to Dubai, where we arranged our own excursion through Arabian Nights Tours, we had a great great time our guide was called Ramzan and he took us camel riding ( just a quick walk around a pen but good photo opportunities), Sand boarding and Dune Bashing these were both brilliant. He also told us loads about Dubai and its culture. We then took a taxi to the Miracle Gardens, this is a must see for anyone visiting Dubai. The shuttle bus took us to the Dubai Mall where we walked to the burj khalifa and the dancing fountains - we also saw the amazing huge fish tank in the Mall with sharks, stingrays and dozens of amazing fish. Our final day a thick cloud descended on the whole area so it scuppered our plans to visit the palm as we would not have been able to see anything- but we feel this is a good excuse to visit again. Great holiday, excellent value with P&O , having sailed with Princess, Celebrity, Cunard and Royal Caribbean in the past, I would have no hesitation in sailing with P&O again , the Oceana was very friendly and offered really good food. We traveled as a family of 6 with 2 teenage girls, we felt extremely safe throughout our holiday and everyone was very friendly. Read Less
Sail Date: February 2019
Wanted to give P&O another try after a really bad experience on Britannia. Oceana used to be Ocean Princess so, as our first ever cruise was on her sister, Sea Princess, we were familiar with the ship, layout and facilities. ... Read More
Wanted to give P&O another try after a really bad experience on Britannia. Oceana used to be Ocean Princess so, as our first ever cruise was on her sister, Sea Princess, we were familiar with the ship, layout and facilities. Embarkation in Dubai was simple and stress free with the usual pre authoristation on my credit card (more of that later). Yet again we found the food to be very average and actually quite boring; perks of being aimed at the older British market I suppose but I don't go to hot parts of the world to have things like shepherds pie for lunch! The staff were okay but again, being predominantly from the Indian sub continent, they tend to be very straight laced to the point of appearing uninterested. We only used the main restaurant twice as the meals did not excite us, thankfully the themed buffets were generally very good. The entertainment was, on the whole pretty good with guest entertainers of a Gary Barlow tribute and a Soul / Mowtown act that was that good we saw on all of their shows. The house entertainment was okay, the Killer Queen theatre show was entertaining without being spectacular. House bands / musicians kept people entertained around the ship The UAE is a strange place to visit, blatant oppulance tempered by a very low paid workforce, a wide chasm of have and have nots which makes for a fascinating visit. Sir Bin Yassi Island was the only place we were disappointed with as there is nothing there so why bother. You take your chances with all ships excursions and these were no different really, not exactly exciting but something different to do. Post cruise is where it all went wrong and highlighted the poor service from the company. On every other cruise I have done, I have received my post cruise email with questionnaire before I have got to the airport or home, here I am three weeks later still waiting for it! Also, the pre authorisation of my credit card is still showing on my account and all I get from them is a standard reply, it's as if they don't even read the original message properly. Can't say I'll be rushing back to P&O Read Less
1 Helpful Vote
Sail Date: February 2019
This was my second time on an msc ship. Did not have the best experience last time, so I had low expectations this time. This was a whole other experience however. Embarcation was smooth and easy. I found the staff to be much more ... Read More
This was my second time on an msc ship. Did not have the best experience last time, so I had low expectations this time. This was a whole other experience however. Embarcation was smooth and easy. I found the staff to be much more friendly this time. Everyone we met were very helpful and positive. Food in the main dinig room was good, but again my travel partner felt the portions were too smal, so we used the buffet most nights. This time the food was actually warm in the buffet so that was good. The shows were ok, the acobatics were very good! Entertainment was good, even fun at times. The ship was a little worn down I felt. Needs to be freshened up a little. Could be cleener at times too. Our cabin was not very cleen, did not look like the night stands had been dusted for weeks. I wanted to complain, but my mother did not want to be a "Bother" so she cleened herself. The cabin which was an interior had a good size and a good layout. The itinerary was great! We did one excursion arranged through msc, this was ok, but not Great. Other than that we explored on our own. It was overall a more calm feeling on the ship this time. Might have something to do with the guests this time, other nationalities on this route I felt. But there is a problem with acustics in the public areas. It gets so loud. My mum use a hearing aid, but was unable to use it because of all the noise made it uncomfortable for her. Which again made me into one of those who contributed to the loudness to make her hear me. Not good. Read Less
4 Helpful Votes
Sail Date: February 2019
I had looked at a few reviews prior to our middle east cruise which looked a bit negative. However I shouldn't have worried as we enjoyed a really good 10 day cruise. Boarding was straightforward and quick and we were on the ship ... Read More
I had looked at a few reviews prior to our middle east cruise which looked a bit negative. However I shouldn't have worried as we enjoyed a really good 10 day cruise. Boarding was straightforward and quick and we were on the ship by 11am having had an overnight flight from Glasgow and the cabins were released at 12pm. Our cabin was L343 on deck 12. The cabin was a wee bit dated but clean and tidy and always tidied up very quickly in the morning. Because we had a corner cabin the shower was quite big, i was initially a bit concerned when i noticed that we had a service corridor backing on to our cabin but you only heard a bit of noise just after 8am apart from that it was great. We ate in the main dining room the food was excellent and always piping hot, I found the buffet for breakfast and lunch very good and had no problem getting a table at any time. Ports were good and trips from the ship were of a reasonable price and standard, the free shuttle buses at the ports were a real plus. Found that if you were going to the starlights theatre you had to get there really early to get a seat as people were reluctant to move along the rows which was quite annoying. The comedians were good as were the musicians and dancers although i felt that some of the singers voices werent strong enough for some of the songs that they sung. All in all a first cruise with P+O and found it really good. Read Less
Sail Date: February 2019
Had the pleasure of travelling in the Arabian Gulf on MV Horizon, it was outstanding even though the ship is 30 years old it is still a good ship and the service is exceptional, food very good , service great and the advantage of free ... Read More
Had the pleasure of travelling in the Arabian Gulf on MV Horizon, it was outstanding even though the ship is 30 years old it is still a good ship and the service is exceptional, food very good , service great and the advantage of free drinks was a nice touch. The shows were great, everything is done in Spanish and English, majority of crew are Pilipino so no problem, compared to the opposition MSC who I have travelled with out of Durban several times, always a disaster and terrible food, there is no comparison, Pullmantur really goes the extra mile. I thought the food quality was only because of the ship going out of Durban but after hearing the horrendous stories from passengers from two MSC ships in the Arabian Gulf they all complained about the bad food on their MSC ships and this stunned me. Seeing a certain South African travel agency loves to run Pullmantur down and I have now had first class experience to it not being true. I now throw out a challenge to the CEO of MSC if the comments made by several of your passengers is not being true show me that this is not the case. You want a great cruise try Pullmantur you won’t be sorry we met several UK passengers who were on their 3 trip on Pullmantur so that’s good enough to hear the positives, Read Less
5 Helpful Votes
Sail Date: January 2019
So this is only the 2nd time sailing with MSC (First time was on the Magnifica) and we've sailed previously with NCL, RCI, HAL, Princess, Celebrity, Costa and P&O. Overall it was a fantastic cruise! The ports visited were all ... Read More
So this is only the 2nd time sailing with MSC (First time was on the Magnifica) and we've sailed previously with NCL, RCI, HAL, Princess, Celebrity, Costa and P&O. Overall it was a fantastic cruise! The ports visited were all really interesting (See reviews later on..), the food was great and the ship fantastic. Pro's: - Cabin was one of the best we've had. It was an aft facing on deck 12. Quiet and always clean. Our room steward was amazing. It was one of the bigger cabins we've had, and the balcony was huge too. Definitely recommend this cabin - Buffet was huge, varied and we always found a seat! It was comparable to NCL and RCI, not quiet as good as Princess or Celebrity - Embarkation - We were told to arrive at 5.50pm. We flew early so wanted to leave our bags at 10am and come back later. But were told we could check in! By 10.30am we were onboard, luggage in the cabin and having breakfast! I've never had this experience before, fantastic!! - Pools (3) and hot tubs (9!!) were amazing. Rather cold due to it not being so hot, but would be great for a Caribbean cruise - Gym was perfect size, never too busy - The ship seemed to have endless lounges and bars which was fantastic. Always able to find something nice and quiet Con's: - Evening meals were a bit hit and miss. Some were good, others not so good. - That's it. Nothing else that could be classed as a "Con" Overall, for the price and itinerary I would 100% recommend MSC and this ship. Read Less
2 Helpful Votes
Sail Date: January 2019
We went on this cruise as a family of six and had a throughly good time, embarkation went very smoothly in Dubai and once on the ship we were very impressed with the condition and cleanliness of the ship. We had three rooms all with ... Read More
We went on this cruise as a family of six and had a throughly good time, embarkation went very smoothly in Dubai and once on the ship we were very impressed with the condition and cleanliness of the ship. We had three rooms all with balconies which were a good size and kept very clean, the dining experience in the main dining room was excellent with great food and drink expertly served by Erry Prastiana & Neel Pratap. The breakfast and lunch in the Bora Bora also had plenty of choices to suit all taste with daily specials on offer and great staff. The bars around the ship were numerous and all the staff were very helpful and pleasant and couldn't do enough for you especially i Made Muliana. The checking out on the last evening was a bit of a nightmare with a lot of incorrect billing and an automated credit card system which is difficult to understand. Read Less

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