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4 Dubai Costa Diadema Cruise Reviews

chose this cruise because of the ports of call and the cost which was much cheaper than other cruise lines the cabin was fine , clean and all that is needed.....large balcony to sunbathe. ok , the italians like to push in at the ... Read More
chose this cruise because of the ports of call and the cost which was much cheaper than other cruise lines the cabin was fine , clean and all that is needed.....large balcony to sunbathe. ok , the italians like to push in at the buffet for food but if you are not happy with that the restaurant is open to get served. i was in no hurry . waiters giving good service. drink packages are brill value for money.international drinks , wine and beer. embarkation organised with no waiting around varied entertainment for all ages. not much for children to do not many british on board but lots of italians , indian and russian did not do any excursions as taxis cheap . nice walks from ship will sail with them again next year , maybe same cruise If you want to pay twice the price then sail with someone else Read Less
Sail Date February 2020
The price was good and we thought it would be a good idea to cruise the Middle East with our family. We could have choosen other cruise lines but Costa had the best deal so we boarded on Costa Diadema on our first Costa cruise. We have ... Read More
The price was good and we thought it would be a good idea to cruise the Middle East with our family. We could have choosen other cruise lines but Costa had the best deal so we boarded on Costa Diadema on our first Costa cruise. We have been on other popular cruise lines like Carnival, Royal Caribbean, NCL, MSC and Celebrity and our expectations were high because it was an italian cruise line! But we were wrong. The ship s decor was really ugly, too many colours and patterns that made no sense at all. Ok, most ships are like that but we always think abut the italians good taste and modern design so it was disappointing. It has pools and jacuzzis and a very small kid s zone but nothing else for teenagers. No mini golf, no water slide, just plain pools. We were lucky with our cabin though. It was an accessible cabin so it was really huge, great bathroom, spacious room and spotless clean. Now what s really important for italians?? Food of course, that s where we got mos disappointed, the menu on Fiorentino restaurant was always very poor. Corona Blu buffet was like being in a war zone, people were fighting for their meals because the area is small and the crew couldn t refil the dishes fast enough. If you were late for the meal you would find out many items were over. What can you say about an italian ship that doesn t serve pizza?? (unless you payed for it at Pummi d`oro!). Entertainement was also one of the poorest we have ever seen. They had an arabian dance show one night that was all but arabian! They have a library onboard that had empty shelves (yes, they had about a dozen books and that was all!) Service was only ok, the crew is, in general, professional but cold. I had a really unpleasant incident at their photo shop as i was looking at my pictures and picked up my phone to answer a message. One of the photografers started shouting at me saying i couldn t take photos of my pictures! It was so embarassing, the thought of taking photos of my photos never ever crossed my mind! Why on Earth would i do that??? If Costa offers me a free cruise vacation I will surely decline. Read Less
Sail Date January 2020
This is my first time with Costa. In the past I usually cruised with Princess and Celebrity. After this cruise, I'll never cruise with Costa again. First, the service is terrible. The hospitality desk is absolutely clueless. ... Read More
This is my first time with Costa. In the past I usually cruised with Princess and Celebrity. After this cruise, I'll never cruise with Costa again. First, the service is terrible. The hospitality desk is absolutely clueless. There's always a long queue in front of the desk. When you finally got your turn, they would usually ask you to go somewhere else. Just to quote an example. When we board the ship, we were told that we had to deposit cash into our account. Then we went to the hospitality desk, and they asked us to do it at the machine. But when we tried to do it at the machine, it turned out that it doesn't accept the new type of Euro, and we ended up having to queue up at the hospitality desk again. On the last day. we needed to close the account. This time we didn't want to wait in long queues again. So we got up at 4am in the morning to close the account. Not surprisingly, the guy at the hospitality desk asked us to do it at the machine. When we did that, the machine asked us to contact the hospitality desk because it could not offer that amount of change (we were getting a refund of 120 Euro). Then we got back to the desk, the guy insisted that they could not close the account there. We had to show him the receipt generated by the machine. Then he finally went into the back office. In my view, if there are so many limitations with the machines, they should not drive people to use the machine all the time. Or at least they should not be that clueless when a customer said the machine couldn't do it. The story still hasn't ended. After waiting for more than 10 minutes, we asked the guy why it took so long. He said something like if we came in the middle of the night, it would be like that, and asked us to come again in the morning! Come on! Can't he see why we took all the troubles to get up in the middle of the night to get this thing done? My husband got angry and asked for his name. He then lost it! When my husband took a picture of his name plate, saying that we'll complain against him, he literally shouted at us "Are you happy now?" When we were talking to the manager, he tried to argue with us in front of the manager. The manager had to stop him several times in order to allow us to speak. I think this kind of attitude shows that the staff don't really care if the customers complain to the manager. They probably got used to it already. I've done some research about the ship and knew that the excursions are terrible. So we've decided to do our own excursion. Unfortunately, our stop at Oman had to be cancelled because the Sultan of Oman had passed away. The ship had to call on another port in UAE instead. This is not the ship's fault, but since we knew nothing about that new port, we wanted to seek some simple information about the new port, such as whether the cruise terminal is close to the town center, whether we need to take a taxi or there will be free shuttle. But then, there was a really long queue at the excursion office, and we needed to queue up for nearly an hour in order to seek those basic information. When we cruised with Princess and Celebrity, they would offer port information in many ways. Sometimes they would even organize seminars to facilitate passengers who do tours on their own. But there was nothing like that in this ship. Guess they want to make the passengers use their excursion service, which is so notoriously poor. The food is terrible. It's a ship for Italians. I don't understand how they can make the spaghetti so terrible. The dinner buffet only lasts for 2 hours, yes, 2 hours, and usually only one food station is open. When all the passengers are on board, they only open one food station for 2 hours! So you can imagine that you have to queue for nearly everything, even french fries. We've tried its assigned-sitting restaurants, but the food is even more awful, and the service sucks. You have to wait 30 mins for the water. So we gave up after 2 nights. For breakfast, there's always a long queue in front of the fried eggs. I'm not talking about made-to-order fried eggs, but those pre-cooked fried eggs contained in a pot. We need to queue for that every morning. I can go on and on, but I'm just too fed up to think about this ship again. To conclude, just stay away from Costa if you want quality service in your cruise. Read Less
Sail Date January 2020
EMBARKATION: We embarked in Dubai. We arrived at the cruise terminal ~1200. We were allowed to enter the ship ~1500. The terminal is large with numerous shopping options, so we began souvenir shopping early! We were on the ship very ... Read More
EMBARKATION: We embarked in Dubai. We arrived at the cruise terminal ~1200. We were allowed to enter the ship ~1500. The terminal is large with numerous shopping options, so we began souvenir shopping early! We were on the ship very quickly, and luggage arrived quickly. Overall, very nice and efficient embarkation process. CABIN: We chose an inside cabin as we had a port-intensive itinerary. There was enough space for 2 people, with lots of closet space and drawers. Our cabin steward, Elder, was wonderful - very friendly and accommodating! The bed was very hard, but the cabin steward brought an extra douvet to lay on top of, to act as a mattress pad. Overall, nice cabin with excellent steward. BUFFET: This is where the nightmare started. The Pros: Decent selection. The stations repeat themselves on each side, so you can move to a less crowded section. Absolutely DELICIOUS donuts served several of the mornings! The Cons: The hours - it is only open for ~2 hours at each meal time. So if you sleep in, no breakfast! Come back late from shore excursion, no dinner! The crowd - HUNDREDS, literally hundreds, of rowdy Europeans with absolutely no concept of how a LINE works. Endless cutting. Repeated pushing. Sneezing in their hands and then immediately grabbing the serving spoon?! Or worse, sneezing and coughing without even covering their mouths at all?! Unsupervised children running around, spilling plates of food everywhere. No employees encouraging guests to wash their hands before entering the buffet area. The silverware is hanging, uncovered, on racks on each individual table, so they are probably all covered in sneeze and cough germs too... Overall, decent food with BAD guest interactions. MAIN DINING ROOM: We were assigned the Fiorentino Dining Room, early seating. The Pros: The decor inside the restaurant is absolutely beautiful. It is spacious enough that you do not feel crowded with the other diners. We were seated at a table with fellow English speakers at dinner. At lunch we were seated with whomever they wanted - once a French-speaking woman, and once a Russian couple. There are two or more options for each course. The Cons: The service was extremely slow! Example: we waited one hour and ten minutes and had only eaten ONE course! They then brought out three courses simultaneously and hurried us out of the restaurant?! Often the food was bland, sometimes is tasted downright bad, and one time our dessert was literally still frozen. Overall, the food in the buffet was much better, but you have to encounter hundreds of people lacking common decency. So you need to decide which is more important to you to determine where to eat. ONBOARD EXPERIENCE: The Pros: Piu Gusto drinks package was wonderful! The staff at the bars were friendly. The decor is beautiful!!! Lots of room in hallways, so you don't feel crowded. There is an abundance of live music being played in the bars, for a great atmosphere. Adult only pool available in Samsara Spa. Main pool has retractable roof. The Cons: Hours of Hospitality Desk and Shore Excursion desk were ridiculous, only a few hours per day. The shows are geared towards Italian-speakers mainly. Occasionally they would translate a line or two into English, but the accent was too strong to understand? There are only 10 English-language television channels - 6 are news, 2 are televangelists, (?!), 1 is NASA channel (?!), and 1 is Paramount Network for cheesy movies. So don't plan on watching tv before bed!!! Hours of buffet are minimal, often there are hours at a time where no food is available without paying extra. They put away all the pool loungers (sunbeds) by 2000 each night?! We literally went out to the deck at 2015 (8:15pm) to try to lay on loungers and star gaze. There wasn't a SINGLE lounger that hadn't already been stacked and locked?! Bare minimum of available activities on ship. SAMSARA SPA: Separate, for pay area if the ship. We bought a day pass (35 Euro) to use during our one sea day. We also bought the reserved lounger pass for the duration of the cruise. The Pros: Incredibly inexpensive fee for such an amazing place! Day passes are available too! Adult only Separate jacuzzi Separate warm, indoor pool Two types of saunas/steam rooms Heated stone loungers in two separate rooms, overlooking the ocean, for amazing relaxation. Separate lounger (sunbed) section from the rest of the ship, so you dont need to fight over a lounger on a sea day!!! Private bar tender available by the loungers. The Cons: The hours - they close at 2200 (10pm) SHORE EXCURSIONS: The Pros: PASSEPARTOUR option available (a selection of excursions to choose - one in each port for 199Euro total). Inexpensive compared to other cruise lines. Ship waits for you when your excursion is late (and they almost always were). The Cons: Tours consistently started and ended late. Tours consistently ran HOURS longer than scheduled. Which is fine if you didn't make plans for after the tour and didn't care about missing dinner. But most people do care... Tour operators don't seem to know what they are doing?! Example: The Sheikh Zayed Grand Mosque in Abu Dhabi offers (for FREE!) abayas with hoods so that women are appropriately covered to enter the Mosque. Our tour operator did not know that and several women were not allowed to enter the Mosque because their pants showed ankle, head scarf was see-through, etc. Shouldn't a tour operator know that?! They do it every day! The Mosque was beautiful and a highlight of the trip - people shouldn't miss that due to tour operator not know basic details! Tours are cancelled last minute for "lack of participation", meaning there aren't enough people who speak your language interested in that tour to warrant a bus. Once they inform you that your tour is cancelled you have to wait for the afternoon, when the tour desk opens, to go stand in line with hundreds of other passengers, to reschedule a different excursion. By the time it's your turn, there are only one or two options to choose from. Why not just have everyone on the bus wear headsets that provide translation?!?! DISEMBARKATION: Fast and efficient. We were off the ship in a few minutes and had our luggage picked out within 5 minutes. OVERALL: This cruise was significantly less expensive than any other cruise I've taken (previously taken: 3 Princess, 1 Royal Caribbean, 2 Carnival, 2 Norwegian). The onboard charges are also significantly less than any other cruise I've taken - drink package was ~$240 for a week, including gratuity?! But the interactions with other guests who do not have any concern for personal space or manners was more than I could take. It ruined the cruise for me. The ONLY way I would ever sail Costa again is in a Samsara Suite, so that I could eat in the private restaurant, with separate lounger section. Read Less
Sail Date December 2019
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.1
Rates 3.0 N/A

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