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5 Dream Cruise Line Family Cruise Reviews

First impression for this ship was not good. Boarding in Singapore was horrendous. Our boarding time was 8pm, we arrived at the terminal at 7 as we had checked out of our hotel and had no where to go. Upon arrival, lots of ... Read More
First impression for this ship was not good. Boarding in Singapore was horrendous. Our boarding time was 8pm, we arrived at the terminal at 7 as we had checked out of our hotel and had no where to go. Upon arrival, lots of people had already started checking in. We dropped our bags and checked in and was given a boarding number. We were then moved upstairs to wait for our boarding number. 2 1/2 hours finally pass and our boarding number is called. Being from Australia, we are not used to pushing to get our way, so we had a rude awakening! There was no such thing as lines, and we had people quite literally push us out of the way to get in front. It was a hot mess getting down to customs. After passing custom, we had to once again line up to get onto the boat. Another hour later, and we are finally on. We had booked a Balcony Cabin but it was always my intention to see about an upgrade once onboard as I heard palace suite was worth it. Once on the ship, we went right to customer service and upgraded to the Palace Suite for about $670SGD per person. By this time, it was past 11pm and the restaurants were closed, but the buffet was open till midnight. We quickly ran to the buffet for dinner, then check out our rooms. Rooms were massive, bathroom was huge and balcony was narrow. The benefit is of booking a palace suite was deluxe drinks package, specialty restaurants, palace suite pool, restaurant etc. We mainly wanted to upgrade for the drinks package and the pool, as we know the main pool can get very crowded. The first night, ordering drinks at the palace bar, we realised that the drinks package wasn’t as inclusive as we thought. We were given a menu on what drinks were included, and for us cocktail drinkers, there wasn’t much to choose from. We seen drinks coming up on the TV that looked amazing, and we asked to have one, but was told it would cost. What we couldn’t understand is that this drink was $8, and some of the drinks on our menu were $13, so we couldn’t understand how we couldn’t get a $8 drink in our package. It also took about 20mins each time to get a drink. For breakfast the next morning we ate in the palace resultant. We could only order eggs pancakes etc of the menu, and the rest like bacon and bread, we had to fetch ourselves from the buffet. I ordered pancakes and they were cold, my dad ordered a omelet with everything included and it was plain. After breakfast we went to the palace suite pool. We were pleasantly surprised that there was no one there!! In Australia, this area would have been packed. We wanted to order drinks, but there was no bar man in site. We had to ask the life guard to call someone and then about 15mins later, the bar man arrived. On any other cruise, we would be served our by the pool from the spa or our day beds, but here, we had to go to the bar to order a drink. We also weren’t allowed our drinks with us at the spa, which is strange as no other cruise I have ever been on has this rule. Drinks again, look at very long time. Tonight we were booked in to the steak house for dinner. We were all pretty keen for some meat!! Once we arrived, we realised that it was a set menu.. we weren’t told that there would be a set menu for the specialty restaurants so this was very disappointing. The options were either seafood, or ribs. None of us eat seafood, so ribs it was. The entree was great, but the main mean, ribs, was bad.. no meat in site. Pure fat and nothing to serve with it. This mean was very disappointing, we contributed after this to the buffet for food as we were all very hungry. The show tonight was amazing!! By bar one of the best cruise shows I have been to. Day 3 we were docking in Koh Samui, our butler organised for a private’s transfer into the main area, Chaweng beach. This was complimentary. We had priority disembarking which was a plus. We were transferred by bus to Chaweng beach and spent the afternoon at a resort. When we arrived back at the port to re-board at about 3pm, the lime was enormous. Last render was for 3:30, so this was to be expected however there was no shade. They did hand out water and cold towels. As we were palace, we were expecting to have priority embarking. After asking around, we were told we had to join the long line. There was one shaded area which a lot of people were pushing wash security gates to get to. We were told this was for children or elderly only so that they didn’t need to line up. Luckily, one crew member seen our frustration and let us in, but quickly closed the gate and said that he shouldn’t be doing this. After some people seen us get let in, people stormed the gate and ignored the staff and pushed and shoved to get onto the tender . I am so thankful this young crew member let us past, as I assume we would have been lining up in the hot sun for over an hour. Tonight we were booked in for Chinese specialty. We went down prior to our booking to check the menu and were disappointed to find that there was only one choice, and that choice was Seafood for the set menu. We told the staff that none of us eat seafood, and asked if we could just order meat and rice, but they advised no, only set menu for palace suite. So, we cancelled the booking. We instead went to dinner at the main dining room, it was loud and busy, but the food was good! Again, not a lot of option, but I had lamb shanks and the meal was much better then the night before at the steak house. Again, the show tonight was great. Day 4: Redang island. We were hesitant about getting off the boat as we didn’t want to be stuck lining up in the heat to get back onboard. Our butler advised it was a beautiful Island, so we decided to get off and have a look around. The beach is Beautiful and I hear the snorkeling is good. We spent about an hour on land to have a look around and returned to the ship. Spent the afternoon by the quiet pool until some noisy young kids with no Parents inside interrupted us. This area really should be a adults only area, or at least ask the kids to stop slashing and jumping in and out of the pool. Dinner tonight was japense tepenyaki. We checked the menu and were very happy with what we seen. The food was amazing, meat was so soft and probably the best steak I have ever had. This experience was the best and I would highly recommend it. It was my partners birthday, so our butler organised to have a cake delivered to the restaurant, which was lovely. Last night onboard and we were expecting another fantastic show. There was advertisements everywhere to watch dream girls, so we asked our butler but she advised this show was chargeable at 98SGD as it was adults only and the girls would be topless. We kindly declined, so no show for the last night. One thing I forgot to mention, being palace, you don’t need to book for the show. The first 3 rows are reserved for palace guest, so you only get to get there about 10mins before to get a good seat. The seats are released to public about 5mins before the show starts. On our last night we thought we would Play some pool, but were surprised to find you had to buy $20SGD worth of drinks to play. And being we had a drinks package, we didn’t need to buy drinks, so we weren’t able to play. Day 5: Our last day, the ship docked around 1 and we had priority disembarking. We could have stayed as late as 3, but our butler advised that custom would be very very busy with long lines, so we disembarked as soon as we arrived at port. If you want nice cocktails, visit the tributes bar. The bar tenders in there made us almost anything we wanted, even if it wasn’t on the palace menu. Read Less
Sail Date August 2019
We had 4 days to Thailand from Singapore. 'Palace' Package is sadly not 100% as advertised. Our too high expectation might disappoint us in few areas. The team in Singapore before boarding is catastrophic. Told us to wait and sit ... Read More
We had 4 days to Thailand from Singapore. 'Palace' Package is sadly not 100% as advertised. Our too high expectation might disappoint us in few areas. The team in Singapore before boarding is catastrophic. Told us to wait and sit somewhere, where no sit available! They must train the people better. The team leader came to us and apologized and brought us directly to the Lounge. The Lounge can't be compared with Business Lounge at airport, really below those from airports. The Cruise including every thing was built in Meyer Werft, 2016, proud as German to see the quality. The Suite is worth the money, almost 40 sqm. The accuracy of every join, tiles, wall, ceiling is perfect as we know this kind of quality in Germany. If you see the gap between doors and body of Mercedes or BMW, you will understand. Can use credit card and find out that the gap always same, not getting bigger or smaller. Faucet from HansGrohe as well many other built in components are those I know from Germany concerning quality and perfection. 5* for the ship and cabins. 'Mark Best' Australian restaurant was so disappointing, became 'Mark Worst' for me. I lived 3 years in Rosebay Sydney and never experienced that. Couldn't eat the Wagyu meat because was marinated so sweet, although done perfectly concerning tenderness. A waste of expensive Wagyu meat. They could use cheaper meat, you will not find the difference if marinated like that, 2* for it. All waiters and waitresses are well trained and accepted the critics. They told us its first time they tried to do that way. The waiters get 5* in Mark 'Best'. We're afraid to try here again. The crews, waiters and waitresses in the cruise are very polite and helpful, 5*. The Teppanyaki as always. Nice to see the performance of the chef, all depends at the end of the quality of the meat, 5* for chef acrobatic and meat. Silk Road First class Chinese Restaurant has good Ambient, but the food below many high class Chinese restaurants around the world. 3-4* for food and 5* for waitresses. I missed also the 'decor' of food on the plate for all those 'First Class' restaurants. Restaurants above 3-4* we know presenting the food on the plate much better. We are actually 'minimalist' concerning design in house, but those 'decor' too 'minimalist'. The 'Palace' guests have a total separated area of around 2400 sqm, own jacuzzi, pool, gyms, restaurants and bars, so not crowded at all. 'Normal' passengers are not allowed to use the facilities from 'Palace'. They separated us from Taxi Drop from others, including first Embark and first Disembark. We had two 'butlers' whom we can call 24h a day in case we need assistance or help. But they were same time responsible for few other 'Palace' guests, not just for us. We could see how nervous they were sometimes trying to answer calls and pleased the other 'Palace' guests same time. Genting dream cruise tried here to save money on cost of the employees. They brought us new fruits and chocolates everyday. If you like to have privacy and avoid crowd, worth the money to get 'Palace' package. You can drink as much as you can, wine, whiskey, cocktails and so on. We didn't do it because of our baby. They served us better buffet in the 'Palace' restaurant than the 'Normal' restaurants and important for us, we have more privacy and not crowded. The chef is a humble person and came always to us asking our opinion about the buffet he is offering during the 4 days. Good Sashimi as entrée always there for every meal. I would give as average 4.5*, but it doesn't have this option. 4* is too low in relation to what we get for the money. Our baby of 10 months old must pay 30% (all below 2Years), but we couldn't make use of their 'panda' program (above 2). We might do it again next year with friend to other destination. Read Less
Sail Date July 2019
The experience first started when we arrived at Kai Tak Cruise Terminal. There was a very long line of people waiting to check in and we thought we had to wait in the same line however I noticed a man holding a sign stating "The ... Read More
The experience first started when we arrived at Kai Tak Cruise Terminal. There was a very long line of people waiting to check in and we thought we had to wait in the same line however I noticed a man holding a sign stating "The Palace guests" and I approached him. I told him I had booked a room called the Penthouse and without delay he escorted me and my family to a waiting area specially dedicated to The Palace guests. In that waiting area they had very delectable dim sums and an assortment of finger foods, along with fresh juices and water. The food and drinks were a very nice touch while checking in. We waited in that area for about 45 minutes and after that they had made an announcement that Palace guests could board the ship first. Boarding was a breeze as we were the first to board and I had no problems getting on the ship. The room I had booked was called the Penthouse, which is the second largest cabin on World Dream (the biggest being called Villa). I found my room to be very spacious and nice. The linens were very high quality and the bathroom was honestly the best part about the cabin. It was extremely spacious and the decor was very nice. Right after we were settled in our rooms, our butler came and introduced herself and gave us a fruit basket. She explained to us she could help us make reservations and book shore excursions among other things. She then proceeded to help us set up our free internet access on the ship. The Palace guests are entitled two devices for internet connection at standard speeds however if you need faster speeds you can purchase the premium plan. For me, the standard plan was more than enough as I averaged speeds at 15-20 mbps based on my tests. It was sufficient enough to stream Netflix and YouTube at 1080p rates. After helping us with our internet, she proceeded to give us a tour of the facilities that Palace guests could access. The Palace is different in the fact that it uses a concept called a ship within a ship. These facilities are not accessible to other guests who are not Palace guests. Facilities included a pool exclusive for Palace use, a sauna, a steam room and a gym. The pool almost always never had anyone so it was very peaceful. When it comes to dining, normal guests have access to 3 restaurants. The Dream Dining Lower, Dream Dining Upper and The Lido. The Lower is mainly Western food, Upper is mainly Chinese food and The Lido is an international buffet. For the Palace guests, We have access to a restaurant called The Palace restaurant. It serves very good quality food however the main differentiating factor is the service. There are many attentive waiters and waitresses that cater to whatever you want which is the main reason why most Palace guests only come to this restaurant instead of the other 3 included ones. Another reason why most Palace guests avoid the 3 other restaurants is due to the other guests. A lot of times you can struggle to get a table because there are many people eating at the same time which causes long wait times to get a table. In the Palace restaurant, I have never seen more than 30% of the place being filled. On top of the Palace restaurant, Palace guests also get one complimentary meal per day at any specialty restaurants on the ship. Personally my most favourite one had to be Umi Uma and the special pork they served. It was simply the best pork i have ever had, period. Also to note, Palace guests are entitled to a drinks package that covers all juices, soft drinks and a wide variety of beers and wines. Now when it came to the shows, we didn't have to make a reservation. The first five rows of the seats in the theatre was reserved for Palace guests which meant most the time the seats were not really filled. If anyone that was not a Palace guest tried to sit in the Palace area, staff would ask them to leave as they aren't entitled to the seats. I was particularly relieved the staff had asked them to leave as they were talking very loudly and were a nuisance. I couldn't care less if you were a Palace guest but being annoying was not welcome. For the excursions, the Palace guests have free excursions to Naha, where they showed the sights and shopping. when we arrived, there was a huge influx of passengers and it took some time to clear security. However once we entered the ship, the staff had reserved one elevator specifically for Palace guests which in my opinion was a very nice touch as the lines for the elevator were very long. After we came back from our long excursion, we were delighted to see a wide array of chocolates, fruits and biscuits presented beautifully on a multi level tray. It came coupled with a note from our butler which just made this experience even more personal and luxurious. The next day we were supposed to go to Miyakojima however the stop was canceled as the winds were just too strong for the tender boats so we were given on board credit to be spent at the souvenir shop on the ship. For disembarkation, we waited very briefly at the Silk Road restaurant before disembarking. Other passengers had to wait at the Zodiac Theatre and so we were the first ones to disembark. In summary, this was an amazing cruise made even better by the staff I had encountered. I would pay for it again if the quality of service and product was the same. Highly satisfied with everything on the cruise. Read Less
Sail Date May 2019
The ship itself is very nice. Most of the staff are great with the exception of the sales and customer service group. I have never seen such a lack of care or give a damn. I went to the front desk and asked to speak to the ship customer ... Read More
The ship itself is very nice. Most of the staff are great with the exception of the sales and customer service group. I have never seen such a lack of care or give a damn. I went to the front desk and asked to speak to the ship customer service officer, Ms Wu who was the shift manager stated he was off duty and he would get back to me. 2 days later I returned to the desk and was told he was too busy with mainland guests and I could scan a QR code and leave any comments. This cruise is not for anyone but mainland China customers. I was shown by the staff they spend the money on the cruise casino n tours so they take first priority. Foreigners and HK people BEWARE... Several HK people I talked with said the same thing. The guests are severly rude and noisy. Which is to be expected; however, the lack of care by the staff was not and was unbelievable. The Nepal n Philippines cabin cleaning crew were amazing. I had one staff member selling items on the 7th floor push me out of the way to sell something to another guest. Find another cruise line like Star or Royal. When trying to talk to the customer service officer I was told he would see me after 2 days of waiting I went to the office and was told he (Mr XU) was too busy and I could go online with a QR code and leave comments. Unbelievable the guest is too insignificant to get 5 minutes of a customer service officers time. BEWARE DREAM CRUISE LINE or you will regret it. Read Less
Sail Date May 2019
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, ... Read More
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, much storage and an easy-to-fold down sleeper for the kids while the ship is less then a year old having cost almost a billion USD (build in Germany). The Palace VIP upgrade comes with many perks, e.g.: • Personal butler for your room available 6 x 15 hours. Can call her/him from anywhere on the ship to sort out small issues/make bookings/a lost bag/etc. • access to the VIP/PALACE area which covers about 1/3rd of the ship in the front. Economy class passengers do not have access to this area. The buffet restaurant (breakfast, lunch, afternoon tea, dinner and supper till 2am) is fantastic with great views/service/food. No need to queue here (while in economy obtaining a lobster requires strong elbows and immaculate timing Read Less
Sail Date December 2018
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