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31 Dream Cruise Line Family Cruise Reviews

Choose this cruise line as first time down to Australia and needed to explore. We have been on many cruises in the mid range but this one was well below our expectations. Chinese line. Need a lot to learn about what Western passengers ... Read More
Choose this cruise line as first time down to Australia and needed to explore. We have been on many cruises in the mid range but this one was well below our expectations. Chinese line. Need a lot to learn about what Western passengers expect. Apparently this is normally a gambling ship out of Singapore and HongKong. Rooms were clean. Single beds which we did not expect. Staff were very polite. Wines were fine and well priced. Food up in the LIdo was mostly cold to warm. Food in main restaurant was just OK. Bread always stale. Set menu in Chinese restaurant no choices. Cordial as juice for breakfast. Last day was for excited as on the menu was eggs with smoked salmon. When it arrived asked where was the smoked salmon.Answer it was minced into the scramble eggs. Not what was expected. Could only have Lipton tea. Any other types like decaf or peppermint etc needed to pay for. Free coffee was terrible. Coffee from cafe bar was Ok but you needed to buy it. Port days times of arrival and departure very poor. For example arrived Melbourne 3pm left 12 midnight. So by the time disembarked which was very very slow all attractions closed. Captains communication was none existent. Only heard from him once and that was when we couldn’t leave Sydney because of bad weather. No communication when we could disembark just had to watch other people making moves. Never again. Not cheap compared to say mid priced R.C. Or H.A. Or Celebrity. Stay with them. Read Less
Sail Date February 2020
I chose this cruise, number 4 cruise for us, as we had never been with Dream Cruises. I read the reviews and thought they were a mixed bag, so I booked this cruise for my husbands 60th b/day. Embarkation was very quick and disembarkation ... Read More
I chose this cruise, number 4 cruise for us, as we had never been with Dream Cruises. I read the reviews and thought they were a mixed bag, so I booked this cruise for my husbands 60th b/day. Embarkation was very quick and disembarkation (although there was no time for breakfast) went very smooth and quickly. The ship itself was beautiful. Most of the staff spoke very little English so it was hard to have a conversation. The entertainment and activities were very limited and undesirable. On our other 3 cruises, there weren’t enough hours in the day for us to do all the activities and go to all the theatre shows. They had so many more choices of activities. The food was very Asian inspired, very ordinary compared to P&O & Royal Caribbean, no variety of fruit, just the basic. Dining experience again was very Asian, not enough choices for Aussie cuisine. 2 family members are vegans, poor food choices, they ate hash browns and bread for 3 days until we complained, then an alternate menu was given, again, extremely poor food choices eg..fruit for dessert for 3 days straight. We paid extra to eat different food restaurants and we ate offshore at every opportunity. Only one option per port for off shore tours, a bus drive city highlight tour. Nothing else was available. There were 6 of us, and it was my son in laws first ever cruise. After telling him all the wonderful things on our past 3 cruises, he was very excited to go but we were all very disappointed and unfortunately would not travel with Dream Cruises again. Dream cruise staff should experience a P&O or Royal Caribbean cruise to see the difference between them. I usually never write reviews about trips and we are a family that loves cruising. We are very casual and enjoy most things, but this cruise was very disappointing, I’m sorry to say. Read Less
Sail Date February 2020
I was actually looking for a 12+ night cruise and I chose this cruise as it was going around New Zealand. I have travelled a fair bit of New Zealand by land and thought it would be nice to see some of the hard to get to places from the sea ... Read More
I was actually looking for a 12+ night cruise and I chose this cruise as it was going around New Zealand. I have travelled a fair bit of New Zealand by land and thought it would be nice to see some of the hard to get to places from the sea i.e. Gisborne, Dunedin, Milford. This was a re positioning cruise to Sydney. It was a 7 night cruise and I saw the following cruise went around Tasmania, so I booked that as well. This gave us a 14 night cruise. We booked an Oceanview cabin on deck 5 mid. This was a good location as there was minimal roll and very handy for disembarking at ports. We made a point of always using the stairs (mostly), this was a good way to offset all the good food we were consuming. Speaking of food, we mostly ate in the Dream Dining room where the food was great! A good selection with choices to satisfy choosy palates. OMG the entertainment was amazing! We had heard the entertainment was a must see and we weren't disappointed. We made sure we saw a show every night! Explorer Dream is a nice clean ship. The crew are always cleaning and polishing. The crew were possibly what topped the whole experience. Very friendly and always willing to help. no request was too small or too hard. Anything you want, they will get it for you if they can. A must see for me was the Captains Bridge. This is a gem. This is a room accessed from deck 12 front lounge via a spiral stair case. This gives anyone a 24 x 7 view into the Bridge! I did a Bridge tour for more detail too. A would definitely sail with Explorer Dream again. Read Less
Sail Date February 2020
As promised, here I come with my detailed review of the Explorer Dream. On 2 Feb, we boarded the cruise at Auckland. We thoroughly enjoyed right from the time we checked in our luggage. Contrary to my doubts that there would be a long ... Read More
As promised, here I come with my detailed review of the Explorer Dream. On 2 Feb, we boarded the cruise at Auckland. We thoroughly enjoyed right from the time we checked in our luggage. Contrary to my doubts that there would be a long queue waiting for baggage drop, I was pleasantly surprised that there was hardly any que and the helpers were too quick to take my luggage from me. Then came the boarding part and what a smooth boarding was it. Once again, due to concerns of Corona virus, I was thinking about long wait. Dream cruises had devised plans not to cause inconvenience to low risk passengers. We were already on deck 7 Grand Piaza within a few minutes. Welcome soft drink was offered but I am not a fan so let that go. I was approached for a drink’s package and found $75 package for 10 drinks irresistible. Why wouldn’t I when premium beer was on offer. We then made our way to the Lido for afternoon tea. We were impressed with all the precautions and cleanliness. As I am not a big eater, I enjoyed small portions, but could see several people digging on hard on the delicious food. I was impressed. As were several friends with partners, we headed to our cabins. What a treat? I was impressed with my Ocean View State Room on Deck 9. Several power socket options, USB charging options, fridge, cleanliness of the bed and bath room and the views from our balcony. I thoroughly enjoyed the sunrise from balcony every morning with a hot cup of tea. We had our first dinner at the Lido. With good spread of food, I could not complain as I am not a big eater. Some people did find the spread a bit too limited as compared to some cruises. Our second dinner was at the Dream Dinning Restaurant (inclusive with the cruise fare). The staff that greeted us at the entrance of the restaurant and those who served food were all very pleasant. I was highly impressed the way they tried very hard to ensure that we were treated well. There was no need for advance booking. Just queue up. Although, it was a very popular dinner venue so sometimes we had to postpone our meal until the time there was space for our whole gang. We enjoyed the shows every night. The quality was amazing. We visited, Gisborn, Wellington, and Dunedin and enjoyed the outing including arrangements for shuttle and sightseeing. I can provide more info if required. Here I will not elaborate that as the review is for the cruise not for sightseeing. There were several on board activities and I personally loved the trivia, Pingpong and dancing. It was an amazing bonus when lovely Russian dance instructor picked me to be her partner in demonstrating the dance moves. She is beautiful, graceful and of course skilful. Every morning I enjoyed the gym and burnt few calories as lovely food and drinks would have otherwise added extra kilos around my waist. There was lots of food, programs, activities and not enough time at hand. I would love to take Explorer Dream again and enjoy the lovely cruise and company of amazing staff and activities. I hope I can get my old cabin every time I cruise in future. All the best all cruisers and enjoy cruising. Read Less
Sail Date February 2020
We found the cruise prefect for our extended family of 9. We ranged in age from 10 to 80 and everyone found the cruise very enjoyable.The helpfulness and good humor of the onboard staff cannot be over emphasised. They were very friendly ... Read More
We found the cruise prefect for our extended family of 9. We ranged in age from 10 to 80 and everyone found the cruise very enjoyable.The helpfulness and good humor of the onboard staff cannot be over emphasised. They were very friendly and never too busy to help out. The general mood on the cruise was very pleasant until we arrived in Auckland and a whole bunch of very complainy older Australians came onboard. Nothing the crew did seemed to be good enough for them and we were repeatedly embarrassed by their que jumping and general rudeness toward the onboard staff who continued to try to cater to thier needs. The variety of food onboard was very good and at all times, well prepared. We tried all of the onboard restaurants and found the food very nice in each. The quality of the onboard shows was extremely high and the performers were as good as any that can be seen anywhere in the world, most impressive. Generally a most enjoyable experience that we will be looking forward to repeating in the near future. Read Less
Sail Date January 2020
We wanted a short cruise before summer and thought we'd try this new cruise line. WE paid quite a lot for a balcony cabin but there was not much space in there. Embarkation etc was very quick, no problems at all. Staff were very ... Read More
We wanted a short cruise before summer and thought we'd try this new cruise line. WE paid quite a lot for a balcony cabin but there was not much space in there. Embarkation etc was very quick, no problems at all. Staff were very friendly and plenty of staff available. Food was a definite weak spot. Most food was Asian, not to our taste, but the so called Western food was not good at all, in fact we called this out Jenny Craig cruise as I am sure we lost weight !! The entertainment however was another matter, and it was the best entertainment we have seen on 13 cruises. The shows were spectacular without exception and the day time quizzes etc quite good too. If this cruise line comes back to New ZEaland next season I hope it rectifies a few things. One thing, is the gratuities,. which have to be paid before they would give a cabin confirmation. Visiting ports was disappointing as often we only had 2 or 3 hours ashore. WE arrived at Napier for instance late afternoon when all the shops were closed. . I wouldn't choose this cruise line again. Read Less
Sail Date January 2020
My wife and I booked this cruise on impulse on a one day special. This ship normally operates in the Asian market The Ship had been recently upgraded and was overall good. Lacked a quiet lounge for reading, relaxing.and ... Read More
My wife and I booked this cruise on impulse on a one day special. This ship normally operates in the Asian market The Ship had been recently upgraded and was overall good. Lacked a quiet lounge for reading, relaxing.and conversation. The ship has upmarket palace rooms, they have there own exclusive restaurants and pool area. The other cruises we've been on have the expensive rooms but don't rope off parts of the ship. Has an us and them vibe. The included food was in three dining areas, European, Chinese, and the buffet. The food ranged from very good to very average. We generally avoided the buffet, I'm sure passengers made use of the specialty restaurants, but quite expensive. I guess they can't make the included food too good, else why would you go there. I would say the included food was better on all the other cruises we have been on. The entertainment was some of the best we've seen. Don't be late, or you won't get a seat. The crew were great for there helpfulness and attitude. Language was an issue at times. The main thing that made this cruise enjoyable for us was the weather and the ports. we really hit it lucky with beautiful hot clear blue skies. We did one ship excursion.( Wildlife Dunedin)It was a fascinating and fun day with knowledgeable tour guides. we looked after ourselves for the other ports. Mid cruise questionnaires would help the Management learn our market faster and fix niggling problems on the fly. In conclusion, this ship isn't that far off the mark. They will need to improve more in the australasian market. There is a lot of competition. Read Less
Sail Date January 2020
We have cruised the world many times but sadly never around NZ and the opportunity to sail around nz on Explorer Dream and visit the magnificent Milford and Doubtful sounds at a very good price for a balcony cabin seemed a good deal. ... Read More
We have cruised the world many times but sadly never around NZ and the opportunity to sail around nz on Explorer Dream and visit the magnificent Milford and Doubtful sounds at a very good price for a balcony cabin seemed a good deal. Sadly the rooms are quite congested compared to say Princess cabins, the food - not bad in the sit down dining rooms but the Lido buffet area really congested and a very limited and ordinary food selection once again compared to other lines. Then the extra charges on board like believe or not English Breakfast tea , all cakes and pastries apart from one or two basic types air the meal times, Ice Creams etc. The ports of call where fine if the arrival times allowed time to do something. An example was arriving in Napier at 2.30 pm until 11pm but the shops all close at 5pm so nothing to do so returned to ship. Dream Cruises at fault as they knew this not the port of call. Other ports had problems as well. The staff are really quite good though and the Entertainment on board is absolutely outstanding (apart from the cruise director being below standard) and far superior to anything we have seen on multiple voyages before. This made the cruise somewhat memorable despite the other faults. Would not sail with again sadly. Read Less
Sail Date January 2020
This was my first ever cruise at the age of 48 with my 2 girls, aged 10 & 18. Being from NZ it was nice to do a 7 night cruise around NZ. Stopping at Bay of Islands, Akaroa, Picton & Napier was nice. While I have been to most of ... Read More
This was my first ever cruise at the age of 48 with my 2 girls, aged 10 & 18. Being from NZ it was nice to do a 7 night cruise around NZ. Stopping at Bay of Islands, Akaroa, Picton & Napier was nice. While I have been to most of these places with the exception of Akaroa it was nice to go there again as it has been some years to certain places and it was great to catch up with some family members in Picton & Napier that we don't get to see often. The ship was amazing, heaps of entertainment and activities so you could do as much or as little as you wanted. Food was amazing & I can honestly say that, myself and 1 of my daughters are Coeliac and we sure did not go hungry. The main place we ate at was The Lido and Min who was the Restaurant Manager was just amazing. The crew were just amazing and my 10 year old got lost on the 2nd day on board and she was looked after amazingly by the crew and the reception area, I was so thankful and appreciative of the way they cared for her and made her feel comfortable. Cabins while small have all that is needed. Having a balcony cabin was fantastic as it was nice to just relax in our room with the door open & be able to watch the water and have the fresh air. The biggest problem was the going into Port and having to get Tender boats, you would collect a ticket for the time that you wanted to go on the tender but those time tickets were never checked and it would often take over an hour from your chosen time to actually get to Port. I think people were ignoring the time they had selected and just going when they were ready so we started doing the same. There was also often a long wait to get from Port back to the Ship as everyone was heading back at the same sort of time. Along with this I do have to say that the crew getting you on and off the tender boat were amazing at safety and helping you on and off the boat, very reassuring. All in all my girls and myself had an amazing holiday and thank the crew on board for their wonderful service and help. The always available food and the fresh fruit was just incredible and I would go back again just for the food to be honest. Read Less
Sail Date January 2020
My first time cruising experience with Explorer Dream was overall an average to below average experience. Possibly a consequence of both my recent broken leg and bad weather or maybe it actually was a bad cruise. All Crew staff were and ... Read More
My first time cruising experience with Explorer Dream was overall an average to below average experience. Possibly a consequence of both my recent broken leg and bad weather or maybe it actually was a bad cruise. All Crew staff were and are amazing. Boat very rocky even in calmer weather not sure if that’s normal or if that’s normal for NZ waters ?? Shows in the Zodiac Theatre were brilliant even more so given the rocky boat conditions. But you had to be quick as they filled up pretty quick once people discovered that was the only decent activity onboard Food was good and plentiful. We enjoyed the buffet dining at the lido on deck 12. Downsides were no ice cream. Except for on the last night when they gave out ice cream. Given the amount of cakes on offer daily it felt incomplete without the ice cream to go with it lol. Also the 3 inclusive restaurants were very strict in their timings 6-9am, 12-2pm & 5-9pm generally. We got the drinks package, which was for soft drinks, beers & wines. However there was no Pinot Noir on offer at all which is what we always drink normally in fact they only offered Cab Sav & Merlot red wines. If that was the case it should have been mentioned on the package rather than discovered on board. Soft drinks included ginger beer but was never mentioned by staff as being on offer and they only kept pushing Coke, Sprite and Fanta even in their mobile carts. We only found out cause other people were ordering it. Felt little cheated by such experiences. Excursions on offer onboard were limited and all very expensive, minimum AUD$150 per person. Whereas you could get NZD$25-$50 shorter less time consuming tours on shore (1hour). Would have been good to have those offered on the boat. Was hoping for self service laundry but we had to pay per garment like in hotels. So had to get out at Dunedin to avoid an expensive laundry bill. Bad weather canceled the Milford Sounds trip which was extremely disappointing as we had hoped to make the most of our balcony rooms for that. Bad weather also led to the swimming pools being shut down for 2 days again for safety reasons nonetheless disappointing. Efficiency of staff was amazing in all areas. There daily dress up parties started very late, usually after 10pm by when we were always tired and seating at the event was limited. Could have easily had those events start at 8:30 - 9pm. Don’t understand why it wasn’t so. Room was good and well serviced daily. Disappointing they didn’t accommodate inter connecting rooms given there were so many of them and even worse we were placed on 2 different floors. Overall don’t think it’s worth the price I paid. I think the cruise is probably worth around NZD$700 per person only. Read Less
Sail Date January 2020
Over a week, Sunday to Sunday, we went down and up the east coast of NZ. We were scheduled to circumnavigate NZ - going down the west coast after going past Cape Reinga, and then into Doubtful and Milford Sounds in Fiordland, but very big ... Read More
Over a week, Sunday to Sunday, we went down and up the east coast of NZ. We were scheduled to circumnavigate NZ - going down the west coast after going past Cape Reinga, and then into Doubtful and Milford Sounds in Fiordland, but very big swells (reputedly 8 metres) forced a change of plans. EVERYONE was really disappointed, as the Fiordland part was a main attraction, but better to be safe. Sometimes conditions dictate and priorities for safety overrule. Every cabin received a credit for $100 AUS. in compensation. Bad luck, that's all. All staff on board get 10 out of 10, a top effort by them in every respect. The cabins (staterooms) are really comfortable and have everything that you might want. Despite the unclear info supplied, there are 230v sockets in the cabins that accept a standard NZ (and Ozzy) 3 pin (or 2 pin) as well as British and European plugs, as well as USB sockets. The restaurants were very good - plenty of food and options. The entertainment in the Zodiac Theatre was particularly incredible. An absolute not to be missed, - you must get your seat there early (go 30 mins early) or you may miss out. Its ok watching everyone file in. The wifi is sold in packages, (none free) and our friend bought one, but never got it to work. In this day and age, no free wifi is a rarity, and a disservice to the cruise as anyone who was allowed (say) 300Mb per day would be sending photos and messages to friends thereby increasing publicity, so the meanness about this is a shot in the foot. World Class entertainment with 7 piece band in the Palm Lounge most nights, including visits from the incredible dance team. We Loved it all (bar the no wifi.). Read Less
Sail Date January 2020
We chose this cruise as a great opportunity to spend time with family and see NZ from the seas. It seemed like a great idea and that's what it remained - a great idea. The reality was awful and I would never take a cruise with this ... Read More
We chose this cruise as a great opportunity to spend time with family and see NZ from the seas. It seemed like a great idea and that's what it remained - a great idea. The reality was awful and I would never take a cruise with this line again. I have cruised before on other lines and the Dream line is so sub par and average that I left the ship feeling relieved to be off it - not the anticipated way they wanted to have guests leaving! My real feeling on this is it's a great example of a company entering a market and clientele they know nothing about and simply not doing any research or homework. To be fair, I have specified which bits were average ( there was nothing outstanding) and which bits were simply awful. I am hoping the feedback helps others before committing to the steep costs and overpromising of the cruise line as well as help the company know what they should do better. Frankly, they did not seem open to feedback on the cruise so this could be hoping for too much! Cabins - outlined below Food - just awful with VERY limited choices or changes. Three main restaurants - the Lido buffet - average and like eating in a hospital cafeteria, The Dream dining room had average middle of the road food and the Pavillion - Chinese which was simple AWFUL the day we ate there with cold congealed food. A note as well: all patrons at dinner (including children and tots ) expected to wear long trousers. My son at 12 did not have long pants but we tried with his dress shorts and a collared shirt and shoes and were turned away so be warned! This limits your choice to the Lido only. Hours for food were also very limited as far as cruises go so you felt under pressure to get to the food areas in time to eat - a bummer on holiday! Snacks were the same every day and gross plus only available in one part of the boat. Bars only had peanuts as a snack and only when you asked which I thought was really poor form. Food was not replaced quickly and was mostly cold and often congealed. The swipe card system felt very dated and antiquated and the packages were expensive for what you got. Service was slow and I felt like we were always waiting for drinks, which arrived separately for our group on almost every occasion and they ran out of rose, shiraz and other options three days in. They needed to swipe your individual cards each time you did anything even if it was included in your package - I have never experienced this in modern times where wristbands are almost always used. It was frustrating and they had no wait staff on the pool deck circulating. I was also frustrated with obtaining the bottled water in my package - they tried to press tap water on me or bring me already opened water - I had to be really firm to get my water unopened. One highlight was the pizza / pasta bar. While this was not included in any of the food packages, the food was well cooked and not too expensive and the staff here were really awesome - Jorrie and Gede made our lives much better and the chef and the rest of the team were really accommodating. No burgers or other sandwiches really available except in the Dream dining room or the upstairs bar on the top deck which had to close a lot due to the weather so options were really reduced. A menu re think would be a GREAT idea. Kids and pool goers don't really want to do a buffet when they are outdoors. Activities: Very average and areas where everyone had to congregate for bands and shows were crowded without enough seating. The shows were weird times - 7.30 and 9.30 which meant you were rushing from dinner or it was just too late. Activities for youth / early teens was EXTREMELY limited to the arcade area and ,again ,not included in the package and cost $2-6 per game which meant they could blow through $50 quickly. No activities or hang outs for my tween and no mechanism for meeting any other kids through designated movies or activities aimed at their age groups Pool: tiny with only 1 for the whole boat - misleading as photos show 2 but only one is for general use - the other is limited to the Palace guests. Water was also freezing and more like an arctic plunge pool.Slide which should have been a hit with the kids was too slow and long queues. Not enough sun loungers and one row was right by the smoking area of the boat which was super unpleasant for us non smokers Technology: WiFi was fine thankfully or my tween would have been unpleasant! The Dream App which promised the ability to check your bill, see upcoming activities and book shore excursions simply didn't work at all for any part of the cruise so you had to line up manually to do any of the usual things you could do online. Bag check out was the evening before which made it tricky to know what to do with toiletries and PJs etc in the morning. There's probably more I could think of but that's enough I'm sure to give you an idea of what to expect (or not expect) from your cruise. My feeling is that this is a cruise that sets out to say it is one thing but actually is only interested in doing things their way and make as much money as possible without consideration for the guest experience. Every other cruise I have been on makes it easy for you to eat , drink, relax and meet new people - this is the total opposite and I will not be back. It was double what I paid for other cruises which were true all inclusive where you knew what you were up for before stepping on board. Read Less
Sail Date December 2019
Explorer Dream. Around New Zealand. Embark 29th December 2019. Disembark 05th January 2020 Firstly, this is certainly not a luxury boat, as was described to us from a Genting Cruise agent at the 2018 Cruise expo in NZ (and what prompted ... Read More
Explorer Dream. Around New Zealand. Embark 29th December 2019. Disembark 05th January 2020 Firstly, this is certainly not a luxury boat, as was described to us from a Genting Cruise agent at the 2018 Cruise expo in NZ (and what prompted us to book), and it is unlikely that we'll want to travel with Genting again. Cabins: Whilst of an adequate size, ours with a balcony that could seat 2 chairs, the rooms had not been vacuumed prior to us embarking, and rooms were not consistently serviced throughout the cruise (ie we had to ask for a soap refil, sometimes towels were taken to be washed but not replaced, some evenings you would get your bed turned down). There was a (very very small) mini fridge onboard and a small kettle with cups so you could make your own tea and coffee. Service: Service/waiting staff throughout the dining rooms were more often than not avoiding eye contact so as not to serve anyone. Any service had was extremely slow and convoluted (especially when it came to ordering drinks - the 'system' for ordering changed multiple times each day). Most staff carry walkie-talkies and use them all the time. This was especially uncomfortable in the Dream Dining Room - with staff chatter and the squawking of radios making it a very unpleasant experience. Entering the restaurants you're often met with someone at the door who clearly would rather be elsewhere. There was one standout exception to this; a young man called Ramli from Indonesia. At the end of the cruise we made special mention to him of his incredible service, and he just beamed with happiness. So we passed this back to him manager too. So many of the waiters could learn a lot from Ramli! Additionally, in the Dream Dining Room, service is not consistent. On our first dinner here we were seated at a shared table (most tables are shared), and our order for the entire meal was taken. We were never asked for a drinks order, and it was difficult to get the attention of anyone to enable us to order drinks (which finally happened after the appetiser and entree courses). On our second dinner, the Dream Dining Room was booked until 9:15pm, so had a late dinner seating. This turned out to be a mistake as the restaurant closed at 9:30pm and they clearly wanted us out fast. We ordered drinks upon seating (learning from the previous experience). These didnt come. We asked where they were and were told that the girl taking out order was not the drinks girl, so were asked to re-order (even though the original girl was standing beside this new waiter!). 5min later, before drinks nor any food arrived we were told that it was the last call for drinks because the bar was closing. Puzzled, we asked how this could be, since we had been told to dine at this time. We were told just to order more drinks now and stack them up as the bar was closing (this is despite trying to order a juice and a coffee earlier in the day, and told we cant stack drinks - that they can only be had one at a time). At this particular dinner, despite a quick serving of dinner, dessert was never served - not such a bad thing as dessert is not much more than a selection of finger cakes, or a couple of slices of cheese with stale crackers. Drinks: Drinks packages was one thing we enquired about prior to embarking, and information returned was limited. We got the sense that only water would be available onboard, therefore we pre-purchased the 'Classic' drinks package prior to embarking. This allowed for fruit juices, tea/coffee and house beer and wine. The selection was fine, however the fruit juice was the same nasty cordial served in the dining rooms - not fresh fruit juice which would cost more. As it turned out the dining rooms did have tea/coffee and cordial available free - however the free coffee was disgusting. Fortunately the package allowed for cafe coffees (much much nicer) throughout the ship. FYI we did order a rum and coke each on the final night (to use up a ship credit we got) but at 9AUD per nip + 18% gratuities + 15% GST for being inside NZ made it extremely expensive (at ship exchange rates our 2x double rum n cokes cost the equivalent of NZD57!) so if other guests are wondering what drinks package to purchase, this could be of interest! Entertainment: One thing they did do extremely well were the shows in the Zodiak theatre. The Ship dancers and the entire production were excellent. The magic shows were a highlight too. Its definitely worth not missing any of these. There was only 1 evening where there was no show in the theatre. Every other night the shows are repeated, so guests have the option of an early show or a late show. But beware that the early show does not give you enough time to eat afterwards - as the closing time in the restaurants is not 'last seating'. Its when the restaurant is fully cleaned and empty - which begins 45mins before the end of 'service'. Additionally, we were on the New Years cruise, which held special parties (and a special production from the entertainers) for midnight celebrations. These parties were very well done and so much fun! Food: Very average. The buffet (at 'Lido') has plenty of selection, but is not much different to your average RSA. Dream Dining Room meals are the same as the buffet but extremely small portions (and the cuts are no better - for instance the beef steak is equivalent to your thinnest grisliest schnitzel which has been braising in its own juices for way too long). We gave the Dream dining room a second chance, but stuck with the buffet thereafter - at least you could pick your own meal, and size, and the radio squawking was not quite so bad! Whilst food was average, there was certainly a lot of it on the ship, so unless you have special dietary requirements you wont go hungry. Be wary though if you're gluten intolerant or have any food allergies (another guest, with a son who has Celiac Disease, was in tears because they could not adequately cater for him). Guests: This was definitely a cruise for old and young alike. It had something for everyone. The fact that there were kids and babies onboard was definitely not an issue for us (and we prefer to not holiday with kids). We met lots of wonderful, friendly, happy, like-minded, travellers onboard. Onboard/Offload experience: Very well done. In and out of Auckland was very swift and easy (the best I have experienced around the world). However it would be worth noting that our ticket told us to board between 6:45pm and 7:30pm on day of sailing. However as it turned out actual boarding began from about 2pm. We did go in early and after enquiring were invited to board straight away - at 3pm! If we had left boarding until later we would have missed dinner and arrived only just in time for the emergency drill. We appreciate that they probably want to stagger guests entering, but we thought it very unfair that we would have otherwise missed a whole afternoon's worth of activities. Getting on/off at the various stops around NZ was certainly easy. There was never any rush, nor was there a need to keep us hoarded up in a theatre waiting for our ship offload time (as experienced on other liners). You got an offload ticket the night before with your set time, and you're ready to go - albeit they dont always ask for your tickets again when you go off! Just remember to take your passport or other photo ID, as this was a must for going back onboard. Itinerary: This was a cruise around NZ, but when booking we asked where exactly it would sail there was no definitive answer back from Genting (ie do we go around Cape Reinga or not?). As it turns out we did fully circumnavigate NZ. Surely this is a bonus to be sold! Unfortunately we sailed so far out at sea that there were very few times that you could get a glimpse of the land whilst sailing (this was a real shame). Fortunately there were plenty of onboard daily activities to take your attention during the day. The Ship: This ship was advertised as a ship that has been wholly refurbished. Onboard we were told that this total refurbishment took only 6 weeks to complete. What we saw was a very tired ship with some new carpet, and some new furnishings and fitouts in places. On the whole: It definitely felt like everything was an up-sell on board. Only 3 restaurants were free. The rest (in the open areas of the ship) had an additional fee. Also, apart from the Bingo games (at AUD25 per game) you got very little for winning competitions onboard as a part of the daily activities - for instance I won 2 seperate activities and barely got enough tickets from each combined for a ping-pong ball with a micro sized plastic car inside - akin to what you get out of Christmas crackers!! Finale: We have been on some lovely, luxury, ships in the past. So our expectations (and expectations set from the cruise expo agent) were high. For this reason we were extremely disappointed. Had we not sailed luxury in the past, then it is likely that our feedback would be different (we spoke to a number of other guests who had never cruised before and thought that this was a good holiday. Equally there were many guests, who like us, held the same frustrations throughout). If we were told that this is of a similar standard to P&O, or some other average ship, then this would have met expectations. Read Less
Sail Date December 2019
After 3 years since having been on its inaugural sailing, I went with the family on a 2 night cruise out of Singapore to Bintan Island (Actually more of a gambling cruise then for the ports). Stayed in the Palace Suites once again and ... Read More
After 3 years since having been on its inaugural sailing, I went with the family on a 2 night cruise out of Singapore to Bintan Island (Actually more of a gambling cruise then for the ports). Stayed in the Palace Suites once again and service has improved vastly. Upon embarkation, we were escorted from the cruise terminal through security all the way up to our cabin. This is was done by the event hostess of Resorts World group. Butlers were great, didn't use them much on this short cruise. Entertainment on board the ship was disappointingly HEAVILY catered towards the Indian demographic. The theatre show called 'Sonic' was quite impressive with acrobatics and cool stunts. Also Zouk was closed the 2nd night of sailing to host an only Bollywood themed party which was by invite or purchase tickets at the front. Didn't like that exclusivity for the Indians and lack for other races. This sailing also coincided with a Justice League themed sailing, where Justice League merchandise were on sale in shops, and decorated throughout the entire ship. It made for a good touch to appeal to families and children. Food was generally good, a significant improvement from the inaugural where we would feel that portions were too small, and free food ran out very fast on board. Portions were much better, eating at Silk Road (complimentary for Palace Suite guests). The Japanese Bento restaurant on Deck 8 was good as well, not fabulous though. However what was really the highlight was the Hotpot restaurant al fresco seating by the aft of the ship. Beautiful views of the sea going past while watching the sunset and eating good hot pot. This ship IS a gambling ship, the Casino smells of smoke and its a very strong stench be forewarned. Thats the only thing i didn't enjoy in the public venues. Also we were sailing at 4000+ pax at the time, seating in public venues were often insufficient with us needing to sit down and reserve seats for family members. This made it slightly less pleasant of an experience. Because this was a 2 night that sailed to Bintan Island (Indonesia), we decided not to get off at while tendered. It seemed like barely anybody had gotten off at Bintan, which was interesting because there were a lot of Indian families on vacation. Read Less
Sail Date December 2019
Wanted to do a family cruise for Christmas and it turned out the worst cruise ever taken We experienced bad weather down the West Coast, which one could expect, but what we did not expect was that the noisy cabin with drawers kept ... Read More
Wanted to do a family cruise for Christmas and it turned out the worst cruise ever taken We experienced bad weather down the West Coast, which one could expect, but what we did not expect was that the noisy cabin with drawers kept opening and had to be wedged closed with clothing, Family in next cabin had to put a pillow in the wardrobe to stop the door kept banging. The Lido cooked food was nearly always cold and slow to replenish empty trays, poor selection of cereals and fruit, No orange juice had to purchase with added 18% service charge, only weak watered down cordial. The Dream Dining Room given a piece of paper with a table number and had to find your own table. This resulted in being missed out one night, and second night only got the entre as the main had got missed. This cruise was not very conducive to children and the charges for playstation was excessive $10.00 an hour Lack of other entertainment like other cruises that we have been on. Nowhere to sit on the deck.. The time table was not satisfactory having getting to the sounds very early and also Napier before Seaworld or Mini Putt was open, as the time off was indicated by the shuttle ticket. The majority of the staff could not speak very good English making it hard to communicate The Theatre had very good shows, but the downside was that the seats had back notices stating for The Palace, in all other cruises anyone could sit anywhere not discriminated Have taken 13 cruises, sea and river all of which had finesse and attention to little extras, like the cabin turn down and being taken to your seat in the restaurant. Would not use this company again and certainly not recommend them Read Less
Sail Date December 2019
Cruise Auckland Auckland, Visiting Bay of Islands, Milford and Doubtful Sounds, Dunedin, Wellington, Napier, Auckland. 5 New Zealand Adults Xmas day in the Sounds was simply amazing couldn’t have had a better day we were blown away ... Read More
Cruise Auckland Auckland, Visiting Bay of Islands, Milford and Doubtful Sounds, Dunedin, Wellington, Napier, Auckland. 5 New Zealand Adults Xmas day in the Sounds was simply amazing couldn’t have had a better day we were blown away by the serene atmosphere. We had a pretty rough trip down the west coast but rest of the trip was reasonably calm. The visits to each town were great but short on time. With regards to the ship there were some good features but a lot of disappointing features. The boarding and disembarking processes were well managed in each town. We were not allowed to take any fruit or food on board. In Napier there was a food market with amazing fruit boxes and I noticed one person had brought one and had to throw it out...a bit odd as we were in NZ with NZ fruit. Most of the Sailing however is in International Waters? GST is charged on drinks if you are on shore but not if in International Waters, so buy the Drink Vouchers when when out at sea. On our first day the Safety Drill was very poorly done, communication over the speaker was was very difficult to hear and understand what was being said, there was a lot of other noise around and the crew did not seem to know what to do as they did not speak English. A lot of the passengers did not listen to the instructions being announced on the speakers and they kept talking making it difficult for others to hear. We received a notice the next day to say that because we did not attend the drill we had to do it again but we had attended? but we were happy to do it again and it was easier the second time as there were less passengers. Communication: When all loud speaker announcements were done in English the Non English passengers continued to talk and same when announcements in Chinese the English passengers talked. All announcements should have been done twice in each language to ensure we could understand and hear what was required. The announcements did not go into the cabins so we often did not know what was happening. Cabins: The whole ship was not fully renovated most of the work had been done in the Palace Suites, our cabin a seaview was comfortable although the toilets on our deck 8 were constantly out of action particularly in the morning. Cabin 8002 where our Daughter was, was too close to the front they experienced a lot thumping during the night especially when going down the West Coast, this was very disappointing particularly for a first experience on a cruise. We had to give them some sleeping tablets for each night to get some sleep. Cabins 8522 and 8526 we experienced constant vibration on the beds which was quite disturbing during the night. My Sister in 8526 was very sick (along with many other passengers) on the second night going down the west coast, there were no green apples openly available which is normal on a cruise we had to ask for one for her to eat and no sea sickness tablets to purchase only wrist bands. We were not allowed to take food out of the Lido to our cabins. Food: The Lido: Sugary orange cordial drinks was free, no free fruit juice for breakfast. Hot chocolate instead of tea or coffee was not free. The Cakes for morning and afternoon tea were always the same tiny sugary/gelatine/sponge mixes. Continental breakfast was very limited and never the same each day muesli only on one day. Barely any fresh fruit. Lots of cooked and fried food choices - Chinese, Thai, Curry. Xmas Dinner was done on the 24th the food was pretty basic, they did a Turkey and Ham but it was not cooked properly...disappointing. The Ham was very watery and fatty. There are only three free restaurants- Chinese was authentic Chinese and set menu. Lido was Buffet and lots of choice but food tasted like it had all been cooked in oil, limited veggies but some salads. Often we could not get in to dine as too many passengers were dining there so had to wait. The Dream Dining was a set menu each day and the meals were ok but very very small, the guys went up to the Lido to get more food. It was noisy in this restaurant as it’s in the back part of the ship near the propellers. Good options and reasonable cost if you wanted to pay for meals in the other restaurants but many of these places were in a noisy children’s game machine areas. The main front lounge area “Palm Court” was a nice area but there was constant activity on the stage, music, exercising, quizzes and the sound system was very loud with English being the second language of the announcers so having a quiet drink was near impossible. Ordering a drink often took a long time, often went up to the bar to order it rather than wait for service. The Library was in the same room so no quiet space to read or play games. A Casino was also on the other side of the Palm Court but never seemed to be used, we sat in there for some quiet time but got moved out. There was a total lack of indoor and outdoor spaces with quiet areas to relax or read a book not even a deck chair on the main promenade decks they were only available by the noisy pool areas. Where it could have been possible to have reading areas they were taken up by duty free shopping places. Three very large areas on the ship were dedicated to pokey machines and casino areas and were not very well occupied. Smoking areas were impossible to avoid which was disturbing at times. Staff were polite but many did not understand English well. Online check-in/Onboard App did not work. We did not get pre cruise information about their theme nights and this was very hard to find on their website. The Shows in The Zodiac Theatre were dramatically lit up with lazers but story line very strange, some good dancers. We walked out of one show and didn't attend them all. Musicians and music around the ship was limited and nothing out of the ordinary. Piano player was ok. So to sum up we would not choose this cruise line again, my sister has cruised with P&O in Australian and she says it was a completely different experience with lots of entertainment, food was all free at lots of restaurants and quiet spaces all over the ship. We think this itinerary and ship has been designed for the Asian market not for the 70% of Aussies and Kiwis who where on board this time. So a great experience to travel around NZ at Xmas time with the family and enjoy a quick look at the towns - not a lot of time in each town if you want to explore more, we did not pay for any excursions did our own thing. Read Less
Sail Date December 2019
This was the worst cruise ever, having previously done 11 ocean and 2 river cruises Cabin small no fridge. The drawers would not stay closed had to wedged closed. The Lido very minimum selection cereals, no orange juice or iced ... Read More
This was the worst cruise ever, having previously done 11 ocean and 2 river cruises Cabin small no fridge. The drawers would not stay closed had to wedged closed. The Lido very minimum selection cereals, no orange juice or iced water the cooked food was consistently cold and slow to refill items. The main restaurant not taken to your table, this caused us to be missed out. No attention to detail as our main got missed. Had to get two drinks as the wine waitress was to busy to come back. The charges for the playstation is excessive this ship is not very child friendly. The timetable needs amending to get to ports later and leave later ot increase the days to make this possible. Example getting into Napier 2 hours before things open. The theater had seats marked for The Palace made you feel like second class I would not recommend this company Read Less
Sail Date December 2019
New to NZ market. This ship was attractive. Staff were inexperienced and hospitality training was obviously not given ,waiting for drinks for at least 30 mins after ordering.System was failing in ordering and receiving information . ... Read More
New to NZ market. This ship was attractive. Staff were inexperienced and hospitality training was obviously not given ,waiting for drinks for at least 30 mins after ordering.System was failing in ordering and receiving information . Language barriers made it difficult to order drinks and food. Dining experience was terrible as tables could not be booked which was frustrating and caused problems. This ship catered for Asian travellers. Amount of seating was poor.Public areas lacked seating and ambience only 2 areas. Waste of space with Mahjong lounge this could have been a nice piano bar ?.Communication was very poor and absence of cruise director was obvious only being present at shows. Marketing for NZ and Australian travellers was not a priority before taking on this market and should have been undertaken to ensure satisfaction. Service staff were more than pleasant and willing to please but most had trouble understanding English. Food was average but plentiful. Pool area was great but again lack of seating and loungers.Entertainment was average some shows excellent others weak and child like. Shore excursions too short in time. Lack of souvenirs available to purchase . Theatres were only used for shows but should have been utilized for the likes of bingo and game shows leaving other public areas for relaxing in. Read Less
Sail Date December 2019
The good: Entertainment with European performers. Good sized cabins with very good bedding, good towels and tea/coffee maker. Good pool and spa pools (even if some jets were not working). Fresh fruit at breakfast especially ... Read More
The good: Entertainment with European performers. Good sized cabins with very good bedding, good towels and tea/coffee maker. Good pool and spa pools (even if some jets were not working). Fresh fruit at breakfast especially pineapple when available. The Bad: Slow and poor service in lounge and restaurants. Food mostly not hot, several times not properly cooked and orders often mixed up. Cooks don't seem to know how to prepare western style food, for example bacon was nearly always under-cooked and became a greasy mess. Poor choice of breakfast cereals and bread, pastries and croissants not enticing. At the Lido buffet some effort is made to keep food hot but it is ineffective and the food is mostly only warm. Wine waiters very slow to take orders and deliver drinks (often arrived when meal nearly finished). Drinks in lounge often took 20 to 45 minutes to arrive. If you bought a drinks package it would be poor value if you could not get drinks served in a reasonable time. Of the 14 restaurants, cafes & other eating places, only 3 were "included" (free) the other 11 you paid additionally. The 18% service charge (plus 15% NZ GST) is a joke when "service" is so poor. The service charge was not clearly shown on prices of products or services and seemed to be inconsistently applied. Mix of staff from Philippines, Indonesia, Malaysia, Viet Nam, China etc. resulted in varied English language skills and probably contributed to varied service to passengers. Compulsory payment of gratuities made it difficult to reward individuals who were better than average. Many seats in the theatre were faulty with the fold down seat flopping down past a normal seating angle and also causing problems when the seat was folded up as it impeded passengers trying to pass along the rows. The Dream Cruises web page for this ship states that this is a "new vessel" and other promotional material states that it was "Refurbished in April 2019". Neither is true, most of the the "Refurbishment" was adding a new showpiece; The Palace, a luxurious complex comprising 42 suites, private restaurant, bar, lounge and casino, plus an expansive pool deck. The fares for Palace suites are way beyond the means of typical NZ & Australian passengers. New restaurants and cafes were also added. But there is very little evidence of refurbishment of cabins and most public areas. While all the above may seem overly critical of food and service, it is the consensus of our group of 16 (and others) on this cruise. For many of us the food and service are significant aspects and a major part of the reason for for going on a cruise. It would not be difficult to improve the items outlined and hopefully Dream Cruises will address these issues promptly or their venture into Australia and New Zealand waters could be disappointing. Read Less
Sail Date December 2019
Had a great time on this cruise. Ship facilities and balcony room were great. Food and shows really good. Staff polite and efficient in the main. They were helpful and friendly in the main. Seemed plenty of room and very rare not to be ... Read More
Had a great time on this cruise. Ship facilities and balcony room were great. Food and shows really good. Staff polite and efficient in the main. They were helpful and friendly in the main. Seemed plenty of room and very rare not to be able to get a seat. Boarding/Disembarking very efficient. Very fast ship doing 24 knots at times. Crew all seemed newish, but did well overall. Just drinks service was very bad. Went to the band/bar area Palm Court several times 4-5 times waited 20 minutes for staff to take drinks order. Often 8 people behind bar and 1 drinks order person with tablet who loved hanging around the bar chatting to workmates. Not good enough to sell drinks packages then make it difficult to order. Seemed to be no leadership to reallocate staff to drinks order duties. This is an area that badly needs improvement and leadership. Read Less
Sail Date December 2019
We are group of 5 adults and 1 child currently on cruise. Ship we feel has lovely decor. This bit of a review is our opinion only. We love some of the shows. Fantastic costumes and unreal lighting show. Normally Kids club a hit, ... Read More
We are group of 5 adults and 1 child currently on cruise. Ship we feel has lovely decor. This bit of a review is our opinion only. We love some of the shows. Fantastic costumes and unreal lighting show. Normally Kids club a hit, unfortunately has not hit the spot this time on this particular cruise. You can always fine something to eat among the limited choices. Unfortunately we are just use to been spoiled for choice on other cruise lines..The BBQ on the lido grill is absolutely fantastic but unfortunately its only on once per every 7 night cruise. So look out for bbq..We had a stop at Dunedin, the cruise line has a return shuttle from ship to Dunedin for $19 per Adult/Child or there is a local one inside terminal for $6. TV channels are pretty darn good when you get a chance to watch it. I did not get one but the Drink packages are a big hit on the cruise and a great value. At this stage unfortunately no drink package just for kids like other cruiselines. However we just brought cans of soft drinks on. You can get a bottle of wine for $20 + tips or 10 drinks for $65 inclusive of taxes etc includes some spirits, wines, beers. 5 icecream vouchers for $12. Also you can buy a bottle of vodka or jimbeam etc that you can drink in your room if you want too. Internet package the dearest I've seen, about $145 for 7 night cruise..We all passed on this. Staff are among the best we have ever experienced, unfortunately a few terribly rude and aggressive staff spoiled it. Few language barriers at times but eventually you can get it sorted..Swimming pool, spa and water slide are a favorite with all. Be aware no information at this stage is given freely. Which was very frustrating for all the I talked too. This miscommunication lead to 2 to 4 hours wait to get off the boat at different ports. Most people became really upset angry and frustrated. This was the worst experience I've ever seen on any cruise of ever been on. Wellington Te Papa museum is certainly worth a look. Fantastic Gallipoli display. It was so life like, it was incredible. You get your luggage labels at night on the last night of your cruise. This would have been better a day or two out as they disembark deck by deck so if you've got family members on Deck 10 and 5 and deck 8. You could be waiting 3 hours for them to get off the boat which can cause a big problem. so they weren't allowing you to swap which was terribly fustrating for a lot. Some weren't getting off the boat to 1:30 p.m. They did not tell people that they actually had to meet in the theatre then get escorted of the boat in Wellington so this made delay of hours for some people and half the theatre nearly end up rioting. Unfortunately people became terribly upset and frustrated after hours of waiting. I'm sure everything will work out better in time and each cruise will make the next cruise better. Why they did not put some of the crucial staff on sample cruises on each company before it came into Australia New Zealand Waters is beyond me and they could have iron out all these problems in advance. However they were open for suggestions so give it a few months of tweaking problems and everything should be fine. Once again I will have to say the staff one of the best I've ever experienced they were just so lovely and helpful. Read Less
Sail Date December 2019
This cruise is a mixture of good and bad experiences. Disembarkation at different ports was poorly organised as we did not get of the ship until 2-3 hours after the ship docked and disembarkation started. We found it very hard to make our ... Read More
This cruise is a mixture of good and bad experiences. Disembarkation at different ports was poorly organised as we did not get of the ship until 2-3 hours after the ship docked and disembarkation started. We found it very hard to make our needs understood by the front desk staff as they did not understand English very well. Buffet food was very average and not varied at all. Our cabin was not as we ordered or told it would be. We ordered a queen size bed, and were assured that was what we would get, but ended up with 2 single beds with a large support pole between them, meaning they could not be pushed together to make one large bed. Very disapointiong. (See cabin report below). On a favorable note, the shows in the Zodiac Theatre in the evenings, were outstanding. (Best we have ever seen on cruise ships). Cabin staff were also very helpful and attentive. The dining room staff were helpful and eager to please. Read Less
Sail Date December 2019
This ship is an old Star Cruises ship ,but has just had a big make over. It has The Palace and normal classes.But do not let this put you off.We sailed normal class and it was good as any other ship We as seasoned cruisers enjoyed ... Read More
This ship is an old Star Cruises ship ,but has just had a big make over. It has The Palace and normal classes.But do not let this put you off.We sailed normal class and it was good as any other ship We as seasoned cruisers enjoyed the ship and crew ,things done a little different than the normal western type of ship ship. We would rate the ship just below Princess over all, how ever the production shows are outstanding, the best we have seen at sea any where in the world .5 Star shows each night,do not miss any of them. They do many things very well , including letting you collect tender tickets the day before you need them so no rush on the day. Mixed crew even though the ship is mainly in the Chinese market , all try their best to please .Things can be lost in translation at times ,but they get things sorted in a happy way. There were many happy seasoned and first time cruisers on board and we look forward to our next cruise on Explorer Dream Read Less
Sail Date December 2019
We chose this cruise as Dream cruises were starting cruises out of Brisbane and we were hoping to have a new choice for our cruises from this port. In over 45 cruises we have to say it was the worst ship we have ever been on. The staff ... Read More
We chose this cruise as Dream cruises were starting cruises out of Brisbane and we were hoping to have a new choice for our cruises from this port. In over 45 cruises we have to say it was the worst ship we have ever been on. The staff were great. What food we ate in the Western dining room was very good. Minimal menu but excellent in quality and taste. Everything else was indescribable. Some of the entertainers were good too. It was like something out of the 1970 s. So much on board is pay pay pay. That is hiw you get loyalty points too. How mych you spend. So old and in need of a complete overhaul. Unless you travel in the most expensive sections of the ship and eat in the select 1st class section restaurant Forget it. . They should have left it as it was when it was the Virgo. Read Less
Sail Date October 2019
Foreign exchange conversion a rip off on ship. Exchange your currency and pay cash. The staff looking after our suite were great. Our towels were always ion a new creative shape which was amusing. We didn't like having to walk ... Read More
Foreign exchange conversion a rip off on ship. Exchange your currency and pay cash. The staff looking after our suite were great. Our towels were always ion a new creative shape which was amusing. We didn't like having to walk through the casino areas with our children. The food was hit and miss. Pretty average and then every now and then you get a good meal. Activities were fun and well managed. Other passengers would push in, but the staff couldn't cope. The pool closed a few times for 'cleaning'. The staff said probably poo or vomit in pool.....'yuk!'. Unfortunately the passengers push in at every opportunity - dinner queues, each port, embarkation etc etc. The staff try to manage them, but they just keep pushing. The staff said this is a problem on every cruise. i was left with a sour taste when they over charged my final payment balance by more than $200 (20%) because of the currency conversion. Not a good way to finish. Read Less
Sail Date September 2019
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