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415 Disney Western Caribbean Cruise Reviews

We had three cabins one deck below Concierge level. Four adults, three children under 5. We, the grandparents have done about 30 cruises, never on Disney. It started off bad with enormous lineups as far as the parking garage as the ... Read More
We had three cabins one deck below Concierge level. Four adults, three children under 5. We, the grandparents have done about 30 cruises, never on Disney. It started off bad with enormous lineups as far as the parking garage as the check in computer system was down for over an hour. Small room, mattress one of those that when your spouse moved you moved up and down too. Barely queen size and my feet (I'm 6'3") hung off the end. They gave us three pillows to try, none worked. There is only one adults only bar with a view for cocktail hour but when we got there at 5 the two bartenders said we don't serve until 5:30, but we said our family dinner is at 5:45, too bad, so sad. The noise of hundreds of kids at dinner time is unbearable. In 7 days we did not have one main course that was edible. Denny's would be better quality and better tasting food. We had a poor location for our table the first night and complained to the Maitre D, he didn't care. We asked for a window table the second night, got one in the entrance as far from a window as possible. The serving staff and room cleaner were exceptionaly good, but the food was awful. For our Caymans stop we had to tender in. I had an early meeting on the island and to avoid stress, I wanted a tender ticket for the first tender. Neither guest services nor port activites cared one bit, just said line up an hour before we arrive. Castaway Cay the Captain told us the wind was too strong to dock. Really, Disney bought an island and built a ship that can't handle the prevailing Caribbean strong winter winds. It was apparent they should have built the breakwater another 500 feet out to sea and built some wind protection on it. Fabulous cruise for kids, but no Disney magic for adults. Read Less
Sail Date January 2020
This was our 3rd Merrytime cruise, as cruising over Christmas has become our tradition, however this year might be our last. The quality of DCL is clearly slipping. The Magic is dated, showing many signs of wear from the room to the pool. ... Read More
This was our 3rd Merrytime cruise, as cruising over Christmas has become our tradition, however this year might be our last. The quality of DCL is clearly slipping. The Magic is dated, showing many signs of wear from the room to the pool. The dining staff at dinner works so hard, they are in constant rapid motion. It seems they are short staffed, forced to cover more tables per server than should be humanly possible, so clearly over worked but rising nightly to the occasion. The chaos it creates is overwhelming and makes it difficult to catch the attention of your server at dinner because they are constantly dashing between their assigned tables, to the kitchen to grab food / give orders and back. Even if I could locate them, the clear stress they were under, and sense of overwhelm in the room made me feel guilty asking for anything. On other (not DCL) cruises I’ve been on the dinner time experience was calm, relaxing, and the servers were assigned a more reasonable number of tables. My children have special needs and the chaos / noise in the room was too much for them, so they were often agitated and upset at dinner, unable to eat. I did learn toward the end of the cruise that Cabanas (the buffet) was open for a sit down dinner outside of this assigned dining that was much calmer and more enjoyable - it also creates more flexibility in terms of timing if you need to eat earlier for the kids one day. I’d recommend that instead. Having the characters around the boat is always so much fun for the kids, this team of characters was the best of our 3 cruises, and most patient with my special needs kiddos. We love the nightly family dance parties as this is something we often do at home too, however they really should relocate the photographers so they are not in the middle of the dance floor getting frustrated with little dancers who have wandered toward the posed families in front of the backdrops. Being our third cruise, the same musicals are getting a bit old, I wish they would add some new ones or mix it up! The pirate party was magical, as was the tree lighting and goodbye ceremony - I wish they could be a bit earlier to accommodate the kiddos as a 10pm start is late for most kids! But the most shockingly terrible part was the spa. I regularly get messages and this was the absolute worst experience I’ve ever had. The massage ‘therapist’ could not have had ANY advanced training in massage. At first I laid there questioning myself, it can’t really be this bad right? Am I overreacting? Maybe it will get better? It didn’t. It kept getting worse and the experience was making me so anxious I was starting to itch and break into hives. She applied WAY too much oil, so much so that it was uncomfortable and made her rushed touch feel like a tickle - contributing to the overall feeling of the massage being rushed and sloppy. She was moving so fast that it was the opposite of relaxing. When I asked her slow down (twice!) she responded by using even less pressure like she was confused what I was asking. I did the hot stone massage... a few other highlights included her ramming the stones into my hip bones and attempting to rub the stones into my shoulder bones. I ended up leaving half way through because it was so awful and they still tried to charge me! No one ever followed up after the ordeal to see what happened. I’ve had regular massages at home and at various resorts over the years - I am pretty easy to please... never have I had an experience like this. As others have said, it goes seem that the quality of a Disney Cruise is slipping, they are cutting costs / corners and it’s very evident. It may no longer be worth a higher price for a DCL Cruise. Time to explore other options! Read Less
Sail Date December 2019
For 1, the people were GREAT they are very sweet and make you your #1 priority All foods are good dinner good lunch good breakfast good room service is the best and day care or youth clubs for kids and teenagers is the best program I ... Read More
For 1, the people were GREAT they are very sweet and make you your #1 priority All foods are good dinner good lunch good breakfast good room service is the best and day care or youth clubs for kids and teenagers is the best program I was in edge and Vibe and they treated me great and showed me around the show and play is a must if you want to be blown away me a 14 year old loved all plays you will love this cruise the basketball court is open 24/7 and don’t play like 5 hours a day because then you won’t be able to walk like me Read Less
Sail Date December 2019
Our family are huge Disney Cruise fans as we've been on both the Disney Dream & Fantasy. For the holiday, we've decided to book a 4 nights cruise on the Disney Wonder from Galveston...and we're sad to say it was a huge ... Read More
Our family are huge Disney Cruise fans as we've been on both the Disney Dream & Fantasy. For the holiday, we've decided to book a 4 nights cruise on the Disney Wonder from Galveston...and we're sad to say it was a huge disappointment. Our party consisted of myself, my significant other, our 5 years old daughter and 2 years old son. Prior to cruising Disney's smaller and older ship, we've been told that some preferred the smaller ships over the bigger ones because the staff & crew are more attentive, etc. However, from our experience, it was the exact opposite. The exceptional service that Disney was well-known for was almost non-existent on our trip. Below are some of our experiences on the Disney Wonder: Day 1 - Our dinner for the first night was Animator's Palate and we were told it would be the highlight of our cruise. It was a disaster! We had to wait 20 minutes for the Assistant Server to come with our water. After filling our cups with water, he didn't even bother asking us if we wanted something else to drink. I had to catch him before he took off and asked if our kids can get some apple juice. At this point, our kids were beginning to get fussy because they were bored and hungry. I had to walk up to one of the server and asked for crayons so they can color their menus (which is also a mini activity book). On our previous trips with Dream & Fantasy, crayons would already be at the table when we arrived. After ordering our drinks, we had to wait an additional 10 minutes for our drinks to arrive. And all this time, we were not offered a menu to look at and our main Dining Server was nowhere to be found. After a good 30 minutes after arriving, we were finally presented with a menu and was allowed to order. The food tasted terrible, not on the same caliber as the Animators Palate on the Fantasy. We were upset and shocked at the service we've received and wished we would've just done room service or quick food service instead. Day 2 - The Princess Gathering was unorganized and chaotic. They did not hand out the tickets like on the Dreams or Fantasy so people who did not sign up ahead of time was still able to line up for pictures. Dinner on the 2nd night was much better than the first night - they didn't take 30 minutes to come and get our order, but we still couldn't get over how inattentive and disengaged both our main server and assistant server were. On our previous cruises on the Fantasy, if you've ordered a Sprite on the first day, the next day when you showed up, a Sprite is magically already at the table waiting for you. This time on the Wonder, they could careless what you likes/dislikes are...hell, they didn't even know my son is allergic to diary although I've disclosed this on our reservation. The only thing that we enjoyed actually enjoyed at dinner was the food and show at Tiana's. Day 3 - We ate at Palo for dinner but was unimpressed with the service as well. Our server was nice but the way she carried herself made us felt like we were eating at Applebees and not a fine dining restaurant. She was very casual..which was ok but it was not something you would expect from a "fine dining" experience. Unfortunately, we didn't get to finish our meal at Palo because the Nursery called and asked that we picked up our son. They claimed he had diarrhea but we questioned this because he went #2 when we got back to our stateroom and it was normal. He was not running a fever and seemed completely fine. Apparently, a couple of parents was also pulled from Palo because their kid had the runs as well. We were instructed to bring our son to the Medical Center before they could take him again. We were hoping to have him cleared quickly so we could grab dinner since we barely ate. But come to find out, the Medical Center was closed (this was about 6:30pm)...something the Nursery should've told us before we tried making our way there. The staff at the Nursery was giving all of the parents an attitude as well. Our son, of course, was cleared the next day but we cancelled our reservation with the Nursery based on their lack of professionalism and at that time we've just had enough. Day 4 - For our last night, we dined at Triton's and their food had to be the worst on our trip. Triton's menu was the exact same as the Royal Palace on the Disney Fantasy but the quality and taste at Triton's was way sub-par. Even after 4 days, both our servers were inattentive and never once interacted with our kids. We've been ordering hot dogs for our son, who's allergic to diary, for almost every night. If we were on the Fantasy, there would be hot dogs for my son at the table as soon as we arrived. But on the Wonder, we had to wait for more than 20 minutes while the placed the order with the kitchen (although we made it known that he loves hot dogs and would be happy to be eating it for every dinner). Conclusion: If we could go back in time, we would rather book Fantasy rather than Wonder. We only cruised Wonder because we live in Texas and the port of Galveston was much more convenient. But our experience was so bad, we would be willing to do the extra traveling to Florida for our next cruise. The only good experience we've had on the Wonder was Tiana's Restaurant, their shows, and our Stateroom Host. Read Less
Sail Date December 2019
Outstanding Staff: Heru (cabin steward); Kevin (customer service desk); Melvina (cabin steward) The Great: - received a cabin upgrade; my 8 year old daughter had a fantastic time on the ship Dining: - Buffet meals in the morning ... Read More
Outstanding Staff: Heru (cabin steward); Kevin (customer service desk); Melvina (cabin steward) The Great: - received a cabin upgrade; my 8 year old daughter had a fantastic time on the ship Dining: - Buffet meals in the morning and at lunch were mostly excellent - Supper was usually poor: meats were mostly dried out and of poor quality - when you name a dish a certain name (ie. Jerk Chicken; amaretto desert) ensure that it remotely tastes like said named dish - I have lived in the Caribbean for a number of years, and the Jerk chicken did not taste like Jerk chicken, not even remotely; the amaretto desert barely had a hint of amaretto; the coconut curry was poor overall, although it was closest to the name) - cooks very timid with the spices, very bland - wife ate the worst lasagna of her life, and she's not normally a picky eater - our table partners were far more disappointed with their meals than we were, and would agree that the food served at supper was sub-par - service was just okay, often slow, and at times would get orders wrong - nice people though Entertainment: - Aladdin was good - Magician was poor and kept constantly plugging his wares - Ventriloquist was very good - Comedian was good - rest of the shows - okay for the kiddies, but nothing to write home about Overall Onboard Experience: - excellent for my young child and wife, who spent a lot of time with the characters, at the movies, shows, boutique, tea time, etc. - poor overall experience for myself and my 13 year old boy who wanted to hang out - he's not into the characters and/or into the shows; we spent time on the basketball court, but there is only so much time you can spend with the sun beating down on you all day; - terrible pool experience: my 13 year old who is 6 feet 2 inches tall and looks 18 (three weeks prior a waiter at a restaurant asked him what kind of beer he wanted to drink) did not want to spend time in the kiddie pool with the 2, 3 and 5 year olds; nor did I, as I am over 6 feet myself - to have two grown men hang out with the little kiddies would not only look odd, but it was not something that we were interested in doing - so we went to the adult pool one night at about 10:00 p.m. - spend an hour there, and was great (it was empty) - next night we went again to hang out a bit and cool off, and this time a different attendant questioned his age and kicked him, even though there were only two other people there, and the two of us were behaving appropriately (we were being civilized, not loud, not disturbing anyone, etc.) - talked to Customer Service about the situation, and they were unwilling to budge and/or accommodate, even though I told them that my son would act appropriately, orderly, etc. and not disturb anyone - spoke to 4 managers in total - Yuki was very nice, but could not assist - after speaking to Yuki, two managers came to speak to me at the same time; I found that a bit "aggressive" of them - last manager by the name of Arief (apparently the top customer service manager on the ship) seemed a bit condescending (ie. Mr. "A" we have already discussed this with you...Mr. "A", I am not going to go over the same points that were already discussed"); I am not even sure that he correctly understood everything that I spoke to him about (seemed to have some difficulties understanding- English is my 4th of 5 languages, so there is no excuse that he should not have understood his customers) - overall, other than Yuki, I found the latter managers unwilling to listen; unwilling to use their heads and apply some discretion; all hid behind their "policies") - they all told me that my son and I could hang out together in the kiddie pool, or that my son could go to the teenage pool (true, he could, but then he'd be there by himself and I'd be by myself in the adult pool - not my idea of family time) - kept telling me that if they let my son in the pool, then they'd have to let all other teenage children in the pool (untrue - they gave me a cabin upgrade - they did not give everyone else on the ship an upgrade); we live in world full of policies, rules, etc.; exceptions to these policies and rules are made all the time based on individual circumstance (ie. people get a break from traffic tickets all the time; bureaucrats and politicians intervene in certain cases to make exceptions based on individual circumstances; etc.) - applying discretion is what allows our world to function more smoothly at times... Overall: The staff were nice overall, other than the higher-up client/customer service managers who were unwilling to provide the customer service that Disney supposedly prides itself on. At least for myself and my son, we did not in any way receive our money's worth - we could have done the same cruise with a different line anywhere from 50% - 65% cheaper. Movies on the television were limited. Even though we weren't on the cruise to watch movies, given the fact that my son was kicked out of the pool, we spent a fair amount of time in the room when not playing basketball, eating, at the shows, etc. Read Less
Sail Date August 2019
This cruise was definitely for the grandchildren, who loved every minute of it. We also loved the cruise but the much higher cost than for other “family oriented” cruise lines means this will likely be our first and only cruise on ... Read More
This cruise was definitely for the grandchildren, who loved every minute of it. We also loved the cruise but the much higher cost than for other “family oriented” cruise lines means this will likely be our first and only cruise on Disney. Arrival and Embarkation: Smooth and quick, no issues. Parking garage directly adjoins arrival processing. Only surprise was that a power strip we carried with us was confiscated (returned to us at end of cruise). Other cruise lines we have been on (RCL, Princess, Celebrity, Carnival, Cunard) allow; Disney does not. Cabin: Balcony cabin (8182) at far aft of ship. Some engine noise and vibration but not a problem for us. Quiet. As others have noted, more spacious than balcony cabins on other "family oriented" cruise lines, like RCL and Carnival. Lots of space and storage areas. Balcony adequate and nice view aft. Appreciated separate baths for toilet / sink and shower / tub / sink. Bed comfortable and AC worked just fine. Room steward (Arnis Devilla Cabral from the Philippines) was terrific. In short, no issues. Dining: Buffet crowded, particularly at breakfast but this is the norm for all non-luxury cruise ships, right? Found food in all venues to be excellent. We enjoyed rotating through different dining rooms with same exceptional wait staff (Agung Joko Susilo from Indonesia and Nick Khotala from Thailand - love the international staffs on all cruise ships - major reason I love cruising) each night. Definitely do not skip nights at Animators Palate dining room. I did note there was not as much variety in buffet foods as many other cruise lines. There was little to no curries, Mexican, Chinese / Asian offerings. Think Disney is "missing the boat" on this and that is why gave "four circles" in my rating for dining. We did not visit either of plus cost-restaurants (Remy and Palo) on board. Enrichment Activities: Not much that I noted and honestly, Disney does not market itself as a venue for this. Enrichment on this cruise comes from experiencing the foreign countries visited and the interactions with the multi-national crew members. If mind-stimulating lectures and presentations on weighty topics are important to you, recommend choose a different type of cruise. I think enrichment provided was average for a family-oriented cruise and thus so rated. Entertainment: All outstanding. Production shows (three) are superb - all of them, not just Aladdin. Do not miss the production shows. Outside of the major production shows, particularly enjoyed comedian Jonathan Burns and juggler Max Winfrey. Disney is not as good, my view, for lounge acts (my exception, pianist Tim Moss). This being Disney, whereas other cruise lines use the central atrium area for adult oriented music changing through the afternoon and evening, Disney uses primarily for child-oriented dance parties with Disney characters and similar. There are a lot of venues for adult entertainment. The Tube area on Deck 4 is focused on adults after about 8:30PM. In fact, the only time I witnessed a firm "no" from a crew member to a guest was when a guest tried to enter The Tube area during adults-only evening hours with young son in tow - he was politely but firmly refused entrance and pleading was to no avail. Good for Disney! All the entertainment we attended was very much family friendly. Disney also shines in movie presentation, on deck 11 (Funnel Vision) and in the Buena Vista theater. We saw Toy Story 4, one week after premier, and the screen in the theater is larger than most (and, of course, very comfortable and great sound system). We also saw recent release Dumbo. Popcorn is available – for purchase. Disney also has better than average options available on TV in cabin, mostly Disney films, of course, but not all. Shore Excursions: We used Disney to book excursions on Grand Cayman (glass bottomed boat for young granddaughter and submarine for grandson) and Cozumel (El Paradiso beach outing). All excursions we did were excellent and as advertised, no issues. We also very much enjoyed the day at Castaway Cay. It is definitely more low-key than latest similar offerings from RCL but as with all associated with Disney, what is provided is first class in quality. Beaches were beautiful with plenty of lounge chairs and umbrellas for all who wanted. The picnic style lunch provided was good. The shuttle train is frequent. All in all, it was a very enjoyable day. Fitness Center and Recreation: Did not use but Fitness Center but checked and clearly well-equipped and maintained. The AquaDuck Slide was very popular with our daughter and grandson and there were lots of family-oriented activities throughout each day. The Muppet detective "game" (not sure what to call) you can sign up for is a lot of fun for all and very inventive. In short, loads of activities and chances to "recreate;" most all are family oriented. Pools: As with all cruise ships we have been on, crowded and hard to find a lounger in the shade. . .except in the strictly enforced adults only pool area on Deck 11 near bow. Presumably as most adults have children in tow and cannot enter this area with children, every time we checked this area, we found the pool to be near empty and plenty of loungers available. Again, kudos to Disney. There is also a very nice small hidden bar here, the Cove. Onboard Experience: Very enjoyable. We do not gamble and Disney ships to not have a casino, so we do not miss and allows for more venues (like two large theaters). Lack of “all you can drink” drinks packages meant no intoxicated jerks encountered. I suspect since most adults (not all but definitely most) are traveling with young children, best behavior is the norm. Couple notes: (1) Very few men wear a tux on the two formal nights; any suit or sport coat with tie will fit right in. Saw no formal evening gowns on the ladies; cocktail dress or "go to church" attire was the norm. (2) The free coffee, all venues, is ABSOLUTELY the worst I have had on any cruise. The brand (shown at the buffet) is Joffrey’s. I have had that brand coffee – the brand is not the issue. Coffee is bad because it is brewed so weak; makes McDonalds and Burger King coffee equivalent to a strong Starbucks brew. So, if want a good coffee, resign yourself to buying a Cafe Americano for about $3. (3) There is no printed daily events paper provided; you are expected to download and use the free "App", which is excellent. That said, if like me you miss having that printed paper you can pull from your pocket as needed, go to Guest Services and request. They do have (called the Personal Navigator) and if requested (as we did) will be delivered daily each evening to your stateroom for the next day. (4) Bingo is too expensive, too many people playing, too few games per session, and for the number of people playing and cost, the jackpots are way too low. We normally enjoy playing bingo on cruises; on this cruise, we played once and that was enough. Ripoff, my view. (5) There is always an alcoholic and non-alcoholic "drink of the day," for about $5.25 each. Children's Programs: We had our adult daughter and two grandchildren, ages 6 and 3 with us. Both grandchildren participated and both very much enjoyed. The "Club" is well run (not a surprise) and checking kids out is strictly controlled. We felt very secure leaving grandchildren there and they were never happy to leave. Of note, there are LOTS of opportunities each day for your child to have a chance to meet pretty much any Disney character you can name (from Mickey, of course, to Vamperina). These character meet and greet opportunities are advertised on the App and in the printed Navigator. There are also unannounced character encounter opportunities each day that you may unexpectedly walk into. You can buy the professional photo always taken as your child meets or just take and keep your own photos (and Disney employees accompanying each character are happy to take photo using your cell phone or camera). If you are considering signing up for a character breakfast or similar because you believe this is the only way your child will get to directly interface with a Disney character, you may want to rethink and put that money toward something else. Public Rooms: All spaces are clean and very well maintained at all times. The Disney Fantasy is NOT showing its age. Service: Impeccable and friendly, all staff and venues without exception. Debarkation: I think this was the quickest we ever got off a cruise ship. Under 45 minutes from time we started moving toward an elevator to leave to time we picked up luggage (easy to find) and cleared customs and immigration. I don't know how done as there are no set times assigned to everyone for departure and no area you have to wait for your group to be called. When you are ready to get off the ship, you can. Value For Money: My experience, the cost for a Disney cruise is more than twice as high as an equivalent length cruise and cabin on Royal Caribbean (and almost three times the cost for similar on Carnival). For me and my spouse, bottom line for us is that we are glad we took this cruise on Disney but doubt we will repeat. . .and definitely will not repeat without the grandchildren. The food is excellent and in buffet, we thought, superior in quality to all except Celebrity but the food in dining rooms was as good as other cruise lines, not better and there was less variety offered in the buffet than on other cruises (and the burgers on Carnival are WAY better). The main theater entertainment was superb but felt the entertainment in other venues was no better than on other family- oriented cruises and we missed having “adult focused times” in the atrium area. No can match (or even come close to matching) Disney for character visits or for movies offered but Disney ships simply not have some of the newest gee whiz stuff found on new large cruise ships (like the RCL skating and diving shows). Castaway Cay is terrific but so are the similar venues offered by other cruise lines (RCL in particular). The ship is beautiful and is well maintained (think slightly better maintained than ships on other cruise lines, except Cunard). The cabin was the best balcony cabin we have ever had, any ship. The staff is terrific but honestly, we always rave after a cruise about the superb service we get, all cruises and all cruise lines. So for us, worth doing once but (again for us) the very much higher cost to go on a Disney cruise is simply not worth it. Our cruise budget is limited and we would rather go on two RCL or Princess or Celebrity cruises (with money left over) than one Disney cruise. Read Less
Sail Date July 2019
I went on the Disney Magic 20 years ago and ever since then I have been telling my wife we need to take the family on a Disney Cruise. We finally booked the Western Caribbean 6 night cruise on the Fantasy. We have four kids ages 11, 13, ... Read More
I went on the Disney Magic 20 years ago and ever since then I have been telling my wife we need to take the family on a Disney Cruise. We finally booked the Western Caribbean 6 night cruise on the Fantasy. We have four kids ages 11, 13, 15, and 16 so we had two staterooms. Needless to say we spent a LOT of money on this vacation so our expectations were high because of that, and also because it was Disney. Positives: * Staterooms and our host Ignacius were incredible. He was amazing and friendly the whole time. * We saw the Aladdin, Disney Wishes, and Disney Believe shows...all were incredible but if you can only see 1 or 2, I think Wishes was the best, then Believe, then Aladdin. * Got to see Toy Story 4 on the ship for the first time. That was cool. * Cabanas breakfast buffet was great every day. * Room Service and Bianca were great! My kids liked ordering room service and they would send us little surprise treats here and there. My wife got to know Bianca quite well haha. * For smokers, Disney does a great job having places for smokers that are connected to the bars and restaurants, out of the way from everyone else, but not holed up underneath a stairwell or something like we heard from other cruise lines. * BBQ at Castaway Cay was AMAZING!!!! Some of the best food on the cruise. I read another review saying it was their worst. Interesting because we all loved it! * Overall the ship is amazing and clean everywhere! * Lots of opportunities for photos with characters * Pirate night and fireworks * AquaDuck...but go on it after 6pm and there is no waiting! That was when we did it because we had the 8pm dinner service. * Most of the staff was friendly and relaxed. Our servers at Cabanas for dinner (we took a break from the other 3 restaurants for one night) were fantastic! Ezra our assistant server at the 3 restaurants was awesome! * Trivia!!!!! We did multiple ones and it was a lot of fun. * Bingo - positive and negative. Positive because it was fun...Negative because it was over quickly and we were never close to winning. :) Negatives: * Francis, our server at the 3 restaurants. Yeah.....no. Nope, nope, nope. We wrote a letter to DCL about him specifically and that is all I will say. * Food was good and occasionally great, but never exceptional. Overall I can't say it wowed me. It's Disney. At times it was great, at times just good. But never poor. I can't say I had one meal that wowed me, although BBQ at Castaway Cay was really good. Maybe I was just ready for some ribs....lol. * Paying for popcorn. Really Disney? We just paid $18000 for our cruise and all the extras and now I have to pay for popcorn? That's pretty cheap of them. I think for the money you pay I wish more would've been included like popcorn, photos, a few well drinks, and parking at Port Canaveral ($119). * Snorkeling at Castaway Cay. We did not buy the snorkeling activity because we thought we could just do it on our own. At the family beach they have a section that is roped off specifically for snorkelers. We literally saw 3 white minnows and that was it! And we went out REALLY far, almost as far as you can go. There is no way we wouldn't have seen anything other than they must screen off the water or do something to keep the fish where the snorkeling activity is done. And the reason it has to be screened off is because there is no way they would let us be out that far, unless there was no risk of sharks. Which means they must have it blocked somehow. I can't prove it's what they do, but if so, that's pretty lame. Excursions: * We did Kayaking and Snorkeling at Cozumel. It was pretty good but took a long time to get there. Probably spent two hours just getting to it from organizing at the D Lounge to finally getting in a Kayak. But it was good. Next time we will do something different. * Costa Maya - Loved the beach break! Our favorite part of the trip. Lots of fish to see snorkeling, neat area, and felt exclusive. Only negative is we got tired of the vendors keep coming around to sell us stuff. But it was a minute thing. All the kids said they liked Costa Maya the best. I agree. Read Less
Sail Date June 2019
I agree with several others about what people expect from this cruise.....I just dont think ANY cruise is good for an infant or toddler. My husband and I are in our 60's and love Disney. This was our 1st 7 day cruise and I wish we ... Read More
I agree with several others about what people expect from this cruise.....I just dont think ANY cruise is good for an infant or toddler. My husband and I are in our 60's and love Disney. This was our 1st 7 day cruise and I wish we could of just stayed on it for another week. We have also done 3 day cruises on the Dream. Top notch entertainment and the dining for us was also top notch..Cabanas was ok but still much better than anything on a Carnival Cruise..we had a verandah and so worth it...loved how much room we had in our room. I know we have only done 3 cruises with Disney but I can not find fault with any of them. On this last one our room was next to a family with 3 kids and a baby...the kids screamed and cried the whole time and it sounded like they were playing ball in the room with all the noise...I know kids will be kids, but please teach them to respect others..this is not Disney's fault...our waitstaff David and Marco were fantastic and our stateroom hostess was great too...I do agree concessions for the movies should come with the price. Entire ship spotless!! Read Less
Sail Date April 2019
We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were ... Read More
We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were disappointed by almost every significant aspect of the trip. The disappointment began almost immediately. After working with the front desk to sign up for a few activities, we sat down for lunch. The dining room was nearly empty at the time, and yet we were placed immediately next to a bussing station where the noise, which included the waitstaff and bussers neglecting their basic responsibilities, was nearly unbearable. And regarding those basic responsibilities, despite the fact that the dining room was nearly empty, our waiter disappeared for 10 to 20 minutes at a time and our lunch (with our two young children) took about two hours. Our dinner that same night was no better. We were placed in a back corner, again immediately next to a bussing station. And somehow, the service was even worse (Table 115 at the Enchanted Garden, if this helps identify our initial waiters). Our waiters made no effort to interact with us or, more importantly, our children. The busing station was again loud with servers talking and, of course, dishes clanking. And meanwhile, while we were informed that Kids Club personnel would come by our table to grab our children, we never saw them. 30 minutes after they were supposed to come by, we inquired but were told that the Club had already come by. Of course, they had come nowhere near our table. And yet, when we complained to the head waiter, Dan, his response was literally that it was “out of our control.” This response was beyond rude and simply unacceptable. When I finally complained to the front greeting station, someone finally helped us when I recommended calling the kids club. Two young ladies came down to get our children, though once again, I was not impressed by these 2 young ladies— they didn't get down and talk to the kids, they talked amongst themselves and just told the kids to keep up. After dinner we were so upset we went to the front desk and asked for a change in table. Keep in mind that this was all on the first day. The next day we were moved to a new table, which thankfully was better placed and staffed. Cornwall and Nery were lovely—at least they were more interactive and even gave us a few riddles to solve (as a side-note, our stateroom attendant was also quite good. We do not recall her name, but our room number was 7678. A minor bright spot for our trip). Turning back to the dining experience though, there still wasn't any Disney magic to be found. Other wait staff was doing magic tricks for their tables, or folding the kids menus into special shapes or bringing the kids extra napkins folded like flowers or hats. Ours really did nothing extra for us, and while Dan came by to check on us from night to night, it was clear he was doing so not out of a genuine wish to make our experience memorable, but rather to cover himself for the first-night debacle. The 7 nights of entertainment was also extremely disappointing. It had two decent shows with Disney characters etc., and the ventriloquist, Taylor Mason, was great! However, there was also a guitar player whose act seemed to be nothing more than taking requests for older songs from the audience and a talented but extremely boring guitar player. There were also sticks and boards players who were entertaining, but far from headliner quality. The "broadway" night was a man who sang to the crowd for an hour. My daughter fell asleep, my husband and son left after half an hour. That was NOT magical, it was boring, we can listen to CD's at home. We thought there would be at least some dancing in the background or something. The juggler/comedian who performed was quite good, but he was not a headliner, you had him in one of the small rooms, where he couldn't even do certain juggling acts due to the low ceiling. So while there were a few good shows, some of the nights were a complete waste of time. I was told that the entertainment on a Disney Cruise was incredible. That is simply not the case. As for the late-night adult entertainment - Chris was incredible. He made any and all activities fun. But he disappeared after night three of the cruise. The other nights they had mini shows that were mostly boring. The Broadway guy sang—again. The guitar guy sang—again (and did the same show of, “no I don't do that type of music,” and then would play some music that we wanted to play. Really no creativity whatsoever. The juggler/magician once again did a nice show. And the violinist in the champagne lounge was lovely. We did some trivia games (they were okay at best), we did the character drawings (the teachers seemed to be reading off a paper and not very trained). We did the carrot and potato race twice, which was a decent activity. We did the magic show (the kids loved it, but then the magician performed 2 more times, the exact same show). Just like the juggler, one act on repeat. Same with sticks and boards side show, same as stage show. I already talked about the wait staff, the food for the kids was fine, but the food for the adults was nothing special and actually blown away by the food on Norwegian cruise lines. Another disappointment was of course Castaway Cay – the ship tried to dock 3 times and couldn't. We of course understand safety and we appreciate the effort to dock at the island. But this is a significant part of a Disney Caribbean Cruise. How is it that you don't have an alternative plan to get people on the island if currents are strong and wind are high? But more importantly, if you don’t have a plan, where are the plans to make the extra day at sea even somewhat memorable? The plans appeared to be nothing more than a couple of trivia games, another potato race, and a sticks and boards workshop that were thrown together at the last minute. How does that possibly compare a day on a private island with white sands, snorkeling, bike riding, and water slides? Our kids were literally in tears, and yet I couldn’t even begin to lie to them and say that the activities during the day at sea somehow made up for it. Interestingly, the Castaway Cay activities were never removed from the on-board Disney Cruise app (that the staff recommended continuously), despite attempting to refresh the app so that those activities would disappear. Therefore, while we were sitting on the ship that day, whenever we would look at the app we would still have to see the fun activities we were missing. It was a brutal blow to my kids to have to see these activities, but then be informed that those were the ones from the island, and therefore not available. Turning to the Kids Club--you are Disney and the cruise is supposed to be an amazing experience for the children. How is it possible that this was run so poorly? Our kids are seven and nine years old. You had a few sporty activities for the 9-year-old age group in the club rooms. But it was basically LORD OF THE FLIES in there. The counselors did not run the games well, and the games were not fun because they would turn into chaos within just a few minutes. Why would you not organize activities where the counselors lead them on different activities on the boat, such as basketball, or dodge ball? Or at least keep the games organized so the kids can have fun and not be fighting over the rules? Absolutely unacceptable. People had to sign up for the soap race car event early. My son missed this since (like the dinner crew) it wasn't really announced (you had to look for it). My daughter did some cooking, volcano building, and slime making, and she traced a few Disney pictures. These were all fine, but these are the most memorable activities over a 7-day cruise? Meanwhile, our son played video games almost the entire time he was in there. To be clear, my son was on a Disney Cruise, and yet when he was in the Disney Kids Club he was left on his own to play video games. I even saw one of the counselors meanly grab a kid by the arm and push him back because the child was trying to ask a question while I was talking to the counselor. Luckily another counselor came over and took the kids away but if that was my kid, I would have been furious. Given the lack of interaction in the kids club, neither one of my children really met anyone that they now consider a friend. Not surprising when there are about a dozen iPads and 10 other video game screens. Where are the camp counselors getting the kids together and playing name games and other interactive silly games that get kids laughing and making memories? They were usually standing together talking, or just leaning against a wall. Or standing out in front of the hallway directing people in. Not learning kids’ names, not teaching them songs, or how to draw, or playing board games with them, or running other games (there are books and books of games to play as Ice Breakers that kids that age love). After a week the counselors did not even KNOW who my kids where. I would go looking for them and they would have no advice for me, they could only look on the map at their little dot. The kids were literally just blinking GPS spots in their minds. In short, we choose a Disney Cruise, and paid a significant premium, for the Kids Club, the Disney shows, and overall Disney Magic. The other parts of a cruise you can get on any ship. Our decision seems to have turned out horribly. Again, how could our kids spend seven days with Disney counselors and come out not knowing one name, or one story, or one funny joke that was taught to them? This is completely unacceptable. Not having any game plan for a day at sea if Castaway Cay does not work out is similarly unacceptable. And the entertainment/shows were also disappointing. We did our best to try everything and find the Disney magic, but everything was far below what was expected. We took time off of work, flew out from California, and our kids missed school. We sacrificed a lot for this supposedly amazing experience. We could have had a better experience on a 4-day cruise out of Long Beach and still had 5 more days (and thousands of extra dollars) to do something else spectacular. Read Less
Sail Date April 2019
We (my wife, my almost 2 yr old son, and me) chose this cruise mainly due to some friends who had booked the same cruise. Overall, we had a good time, good service, and good food. The main thing we were hoping for was some family time as ... Read More
We (my wife, my almost 2 yr old son, and me) chose this cruise mainly due to some friends who had booked the same cruise. Overall, we had a good time, good service, and good food. The main thing we were hoping for was some family time as my wife and I both work and as a result our son spends most of his waking hours m-f at daycare. So we chose not to put him in daycare/nursery on the ship. This, surprisingly, resulted in limited options for us on the Fantasy even though it is built for families/kids. Why? 1) My son is not potty trained yet, so all pools were off limits to him. He has been taking swim lessons at home, so everytime we walked by a pool he would ask to go it in, but he could not. There are two "splash" zones open to non-potty trained kids, but one is out of the sun and resulted in being too cold for playing in for extended periods and the other is up on a higher deck and was often too windy to play in for very long. But, to be fair, he did enjoy those areas when he got the chance. 2) the only other area on the ship specifically suited for toddlers is Andy's Room...which was only open to toddlers for a couple of hours a day as the rest of the time it was part of the Oceaneer Club. We did try to take him to other events listed as "all ages", but outside of one coloring event, they were not right for him. But we still had a good time. The only other issue we had was dinner. We had linked our reservation with our friends in hopes of linking our dinners. They have a 2 yr old too and we all were wait listed for the early seating. To my surprise, my family got the early seating but our friends did not. No matter, they will seat us with another family, right? Nope, we were seated with 3 grandparents who were cruising without their families. While they were nice people and we had pleasant meals with them, I am sure we all would have preferred to have been seated with others in similar situations to our own. And the fact that our friends were on the late seating threw their schedule completely off of ours and reduced the amount of time we all got to spend with each other. The service was great, the food was good, the room was nice, and seeing my son meet all the characters was something special. There are plenty of tips out there for Disney cruises, but one thing I would suggest is have two sets of fireworks, waiting until 10:30 is just too late for those families cruising with little ones. Read Less
Sail Date March 2019
This was are ninth cruise with DCL. Have sailed on all 4 ships. Had not sailed on the Magic or Wonder in a long time and I had forgotten how nice they are! The Magic was in great shape, has a new water slide and a new restaurant. ... Read More
This was are ninth cruise with DCL. Have sailed on all 4 ships. Had not sailed on the Magic or Wonder in a long time and I had forgotten how nice they are! The Magic was in great shape, has a new water slide and a new restaurant. Rapunzel's. The food and service was excellent in all 3 dining rooms. Rapunzel's has an interactive dinner show that was fun. The Dining rooms on the classic ships are less crowded then on the Dream class. In fact it did not seem crowded in any of the public areas. Entertainment from shows to trivia in pubs was all excellent. Did not do any excursions, did are own walking tours of Key West and Nassau. Castaway Cay as usual was great and again less crowded with the smaller ship. Would not hesitate to book on the Magic! I also booked a placeholder on board for a future cruise that will give us 10% off plus 100.00 credit. Read Less
Sail Date March 2019
Disney fans who took our 1st D cruise. Service was amazing, activities varied, food disappointing. Often difficult to find locations on ship even using maps. Pools & elevators always crowded. Stairs to Aqua Duck got filthier as cruise ... Read More
Disney fans who took our 1st D cruise. Service was amazing, activities varied, food disappointing. Often difficult to find locations on ship even using maps. Pools & elevators always crowded. Stairs to Aqua Duck got filthier as cruise went on. Remy food & service beyond expectation but definitely a splurge. Oceaneers Club staff great but activities too young for our 10 year old. Disney excursion well-organized and enjoyable. Courtney Taylor trip beyond expectation - Karl went above and beyond in providing personal experience for our family. Getting on and off ship very easy and safe. Unable to find any open chairs by family area on Castaway Cay for a couple of hours. We went ashore at 10 a.m. Chairs opened up around noon. Cookies Too food was okay. Disappointed Cabanas was closed last night of cruise - wasn't feeling well and ordered room service - BLT sandwich was inedible. Heard crew complaining about work regularly. Read Less
Sail Date March 2019
Traveled with family group of 8 (4 adults, 4 kids aged 5-9). Same group traveled to Disney World last October. No issues with embarking from Port of Miami. Cabin rooms were fine, as we knew we would not be spending much time in the ... Read More
Traveled with family group of 8 (4 adults, 4 kids aged 5-9). Same group traveled to Disney World last October. No issues with embarking from Port of Miami. Cabin rooms were fine, as we knew we would not be spending much time in the rooms. Statesroom attendant (Calvin) was fantastic. Super-friendly - the kids loved the towel creatures he created each day. He also rotated the sheets on the kids beds, when we informed him they would be sharing bottom/top bunk duties. Bought the beer package with cooler bag upon boarding. For 80$ (including tax, tip, delivery to room), got 12 beers and the good sized cooler bag. Would recommend this, if you don't have a chance to buy beers prior to boarding. Note - Disney will confiscate 16oz beers - the 12oz size is a strict rule. they will confiscate magnum sized wine bottles as well. Drinks of the day all ran on the sweet side, but this is where you get the bang for your buck. Dining - started great at Lumieres on the 1st night, but then it went downhill after that. Our food / beverage servers were not in synch. we were constantly served food, prior to beverages - in some cases, we finished our desserts before the coffee ever arrived. We were pretty predictable with our orders, yet everything seemed to surprise our servers. Most troubling was the fact that members in our party had nut/shellfish allergies which were declared prior to boarding. But, each evening we had to ask our server which meals to avoid, and every night, he had to go ask the head server, and kitchen staff. Kids menu was not impressive - typical choices. Animators palate was ok at best, Rapunzels table was very good. Palo was great, but the reservation racket that Disney operates boggles the mind. We almost had to pay for a cancellation at Palo, then were put on a waiting list. When we did dine at Palo, there were empty tables throughout the restaurant! Why are there so many empty tables, if there is a waiting list? Very antiquated ordering system in the restaurants. If you have food service industry experience, you would quickly notice a lot of inefficiencies. Cabanas for breakfast/lunch was solid. Daisy Delights was the best option on the pool deck as there was actually healthy food choices. Room Service - small, limited menu, but timely delivery. The infamous cheese was plate was comical. Don't understand why items like powerade is a premium charge on room service, but unlimited at Cabanas. Popcorn at the movie theater was also a charged item. I can get as many steaks as I want in the restaurant, but Disney charges for popcorn? Pool Deck - Pools were smaller than expected. The kids enjoyed the slides, but with only 2 of them, the lines got long...40 minutes at times. Extremely windy on the deck during the days at sea - made impossible to play basketball. younger kids enjoyed the Discovery club, especially when characters visited. The older girls weren't too impressed. Was hoping not to see iPads, but its Disney - they invented screen-time!! Again, don't understand why the kids wristbands are a charge - 14$. Yes, they refund upon return, but if they break upon return, Disney chucks them in the garbage. Got some pictures with characters - however, the length of the lines got crazy at times. you are better off grabbing a pic with them after the scheduled event is over. Marvel Day was cool. It balanced the "princess culture" of Disney, allowing the boys to enjoy something geared toward them. The Pirate show on the deck was fun, nothing exceptional. Supposedly Disney is the only cruise line allowed to launch fireworks. adult activities were on the cheesy side. tequila tasting was great - would recommend going to those type of events. The majority of activities for adults, were more along the lines of trivia, name that song, bingo, etc. Wives got massages in the Spa - they were irked that they were pushed to buy products. musicians playing in the lounges, bars were very good. Michael Harrison, a ventriloquist, was fantastic - kids loved him. he also did an adult show later in the trip. The theater productions of Charmed, Cinderella were excellent. Dr. Strange show was ok. Cozumel port day was great- went swimming with dolphins. it was good to get off of the ship. Castaway day was probably the best day. Kids loved the beach. However, we don't understand why we have to pay to rent snorkel and raft gear on an island that Disney operates. Getting off the boat was fine - recommend the luggage pick up the night before. beats dragging all of your stuff to breakfast. the picture package was extremely overpriced. worse, they shut down the kiosks early, giving you little time to order before disembarking. no issues getting luggage. wouldn't go again. kids had a good time, but they preferred the Disney parks. Disney Magic unfortunately is a little dated, and small. would try an all-inclusive family resort in mexico next time. I didn't see the value. would consider a newer, larger boat. we were moored next to the NCL Breakaway in Cozumel - that ship looked fun. Read Less
Sail Date February 2019
To be with grandkids I am disappointed with overcharging under gratuities and 30 minute massage. 63.29 tip for every activity including for a 6 dollars spent at laundry. Sand bar charge of 11.43 has a 53.28 tip. Oslo glass ... Read More
To be with grandkids I am disappointed with overcharging under gratuities and 30 minute massage. 63.29 tip for every activity including for a 6 dollars spent at laundry. Sand bar charge of 11.43 has a 53.28 tip. Oslo glass wine charge of 109.78 is excessive. This is all in addition to maximum tip I gave to server staff of three and to host who took care of our room. Unless I am mistaken, the charges are excessive compared to other cruise I have travelled with. Certainly makes me think twice before considering Disney cruise in fu. I cannot figure out why you want minimum of 150 words, perhaps a control issue. Kids enjoyed their interaction with Mickey and others. Food was good , staff appear to be happier compared to other cruises I have travelled with, perhaps a real feeling or good training. Some of the staff at guest services were not good at proper communication. Read Less
Sail Date February 2019
We did this same cruise (same ship, same itinerary, with the Star Wars Day at Sea) 2 years ago, and chose it again because we loved it so much! Our traveling party: Myself (48), husband (57), our daughter (13), and our niece (24) ... Read More
We did this same cruise (same ship, same itinerary, with the Star Wars Day at Sea) 2 years ago, and chose it again because we loved it so much! Our traveling party: Myself (48), husband (57), our daughter (13), and our niece (24) TRANSFER TO PORT FROM WDW HOTEL: We had a few days pre-cruise at the Beach Club. On Friday we received a letter stating our meeting time and place the next morning (by 11:20 am, Beach Club Solarium). We boarded buses by 11:30 as everyone had already checked in, and reached Port Canaveral around 12:45. EMBARKATION: Possibly the quickest and easiest embarkation I have ever experienced in my many years of cruising. Did the complete online check-in before arrival. Minimal wait at security (minutes at most), up the escalators, right into the check-in line where we received the simplest health form ever (just one for the whole family, rather than one for everyone), and were called immediately to the counter before I'd even filled in the two blanks on the form! I handed over the Port Arrival form, the agent took one group picture (rather than individual pictures) for our identification, and then she gave us a boarding card showing Group 22 and they were already up to Group 28 so we were free to board immediately! Honestly it was so quick we didn't even get a picture under the Mickey entranceway, or near the ship model! The longest line we waited in was to get our boarding pictures taken! I was super-impressed with embarkation. CABIN: We had a Deluxe Family Oceanview with Verandah on Deck 5 Starboard. It was a fabulous choice for our group -- the verandah was oversized and even though the room itself is a bit tight with 4 grown people, there was plenty of storage for clothes (and luggage under the bed). Our location was PERFECT, close to the elevators, not in a busy hall, just a quick trip downstairs to the aft public areas and a quick zip up the elevator to Deck 11 for the buffet or the pools. When (not if!) I sail on the Fantasy again, I'll be doing it in the same cabin! The cabin has a divided bathroom -- one has the toilet and a sink, the other has a shower and the sink. Shampoo, conditioner, and lotion (and bar soap) are provided in the bathroom; however, unlike at Disney parks, their wonderful H2O shower gel is NOT in the cabins. Thankfully we had brought some with us from our stay at the parks. ;-) (It's also available for purchase -- not inexpensively! -- in the shops.) I found the king bed very comfortable, the pillows OK depending on which one got put in my spot each night, and the lighting all adequate. I love the dividing curtain for the king bed from the bunk beds. The kids slept later so we could turn lights on in the morning and not bother them. SHIP: Well, obviously we liked the ship the first time, because we went back! I actually love the Fantasy. First of all, I think it's a really attractive, classic-looking ship. Secondly, it's really well-maintained, inside and out -- neat, clean, shipshape. Third, I think it has a really good layout of public spaces -- the only part that is a little confusing are the public lounges on Deck 4 aft, and it's really kind of a cool little warren in there so even though it's a bit of a maze, it's wonderful! The pools on Deck 11 are not large, but to be honest, I never even attempted to go in one. My "spot" is in the Quiet Cove adult pool area, preferably on one of the four round loungers with a good book. ;-) (But if I could make a recommendation, I think Disney could perhaps add a few more of these round loungers, perhaps on the starboard side ... with only 4 available, all on the port side, they're a pretty hot commodity, and people that get them are prone to stay in them all day long! Or at least their clothes and belongings are.) The upper sundecks in this area are also really nice. Back to the main pools, there are (obviously) a lot of kids there, and if you've got young kids, this is where you'll be. Kids just hang out in the pool and watch the movies on Funnel Vision all day long. The AquaDuck slide is also here, and the lines can get long. I recommend going on a port day if you stay onboard, or after 5pm. DINING: Disney makes use of a rotational dining plan whereby you are assigned to a specific table # at a specific dinner seating, and then you rotate to each of the three main restaurants twice during a 7-day cruise (and a third time for one of them). So for example, our Key to the World card had the letters "ERAERRA" on it. This meant on night one we ate at Enchanted Garden, night two at Royal Court, night three at Animator's Palate, and then so forth. In our case, our extra night was a third night at Royal Court. Enchanted Garden has colored cielings that change colors during the meal, and the flower chandeliers open up as well. Royal Court is more princess/Cinderella-themed, with carriage bread baskets and the like. Animator's Palate is the most unique and interesting, with Mickey Mouse themed chairs and cleverly integrated screens on all the walls that can look like portraits, or come alive and entertain you during the meal. The menu is the same at each restaurant on any given night -- so for example if you are assigned to Royal Court one night, you are not "missing out" on anything they are serving at Enchanted Garden, because all three restaurants have the same offerings each night. Now, the service and food. We were assigned to the second seating, which is at 8:15pm. (First seating is at 5:45pm.) The service was OVERALL very good. We were actually quite surprised and disappointed on the first night when our service was ridiculously, unacceptably slow. We placed our orders at 8:30 and didn't receive drinks until 9:15pm! Then the soups came at 9:30. The entrees did not arrive until closer to 10:00pm. At this point there was no chance of us making our next planned activity and we didn't finish the meal until after 10:15pm. Vacations are too short to be spending that much time in the dining room each night, but I know things happen and I am not a complainer so we just hoped the next night would be better. It was, but it was still considerably slower than I am used to on a ship, and again we missed an evening activity we had planned to attend. I still didn't want to say anything, but we began to arrive slightly early, and we had already reviewed the menus on the DCL Navigator App before we arrived so we knew what we wanted to order. Suddenly starting on Night 3 we placed orders immediately and were eating appetizers by 8:35! It made a huge difference and this level of service remained throughout the week. I don't know if someone else complained, or if there were some kinks the first couple of nights, but everything cleared up on Day 3. Our primary waiter was a little difficult to understand and very brusque those first two nights, and suddenly on Day 3, different person. Spent time with us, showed us fun games, and also got us our food in a timely manner. I'm glad I didn't complain and get him in trouble, but I don't know if someone else did. These are all hard-working people just trying to earn a living and I never would want to make their lives harder! The food itself was good but I won't go for great. A couple of times I got soup that was lukewarm at best, and nothing else was super-hot either. There are not a lot of selections on the menu -- typically 5 main entrees being offered, not counting the everyday offerings of grilled salmon, chicken, or steak. Thankfully I was always able to find something that I could eat. I am not a fan of lobster but I know for some reason lobster is a HUGE thing with cruisers (and I have heard a lot of complaining on chat boards for other cruise lines where lobster has been removed from the menus), so fans of this particular dish will be glad to know there were a couple of nights where lobster was offered. Other food offerings on the ship are Flo's 8 Diner on Deck 11 near the pools, which offers pizza, burgers, chicken fingers, hot dogs, sandwiches, salads, and fruit pretty much all day long, and the buffet on Deck 11 aft called Cabanas. I grabbed something from Flo's most days for lunch as Cabanas was already closed at 2pm when I'd return from my port adventures, and Flo's does a surprisingly good job of serving up decent food. The pizza was much better (according to my niece) than the pizza she got in Cabanas one day, and the fries were always fresh and hot. We did have lunch in Cabanas at least once, and there were similar selections (burgers, fries, etc) but with obviously a bit more variety -- some ethnic foods and pastas, for example, and also a wide array of desserts. (The only dessert I ever got there was on Star Wars Day, and it was chocolate brownie with a Darth Vader chocolate on top, and it was delicious.) We also had breakfast at Cabanas most days, ranging from just cereal and fruit to the full "English" -- sausages, hash browns, grilled tomatoes, etc. I can say that for me, the scrambled eggs were inedible -- I'm sure they're not actually eggs, and also they are cooked way too soft for my particular taste, but people must eat them because they keep making them! Far better choices for eggs were the omelets, whether pre-made or made-to-order. ENTERTAINMENT AND ACTIVITIES: Not having small kids, this is the first cruise I've been on in many years where we did not have a child attending the kids' club. However my daughter (13) was a daily visitor to Edge, the "tween" club which is for ages 11-14. All the clubs (youth, tween, teen) have similar activities at different days and times. My daughter LOVES the programming, from GAGA ball to Heroes and Villains. For adult daily entertainment, my husband, niece and I were mostly drawn to the trivia contests. There was a pretty loyal following for trivia who showed up to most of the 18+ contests that were offered. Most of these contests were held in O'Gills pub, on Deck 4 aft, which is a great little sports pub where for a little extra you can also get a nice warm German pretzel with your beverage. ;-) I would have enjoyed even more trivia or similar contests to be offered, especially on the last day when there was only one! Having done this cruise before, and attended EVERY evening show in the big theater, this time we only attended one! We remembered enjoying EVERYTHING last time, but my niece isn't really "into" the shows, so the only one we went to this time was "Aladdin". It's still great, although I liked it better two years ago. Maybe it was the novelty. So, unfortunately I can't comment on the other entertainment such as the ventriloquist or the juggler. I would love to see something like the dueling pianos (Howl at the Moon) that is available on several of the NCL ships, that's for sure one of my favorites and there is nothing like that for adults here. We did attend a couple of adults game shows in the Tube (also Deck 4 aft), and they were all entertaining, especially the Star Wars Superfan challenge which we all go to take part in. ;-) SERVICE: With the sole exception of the slow and brusque service on nights one and two of our dining rotation, EVERY SINGLE INTERACTION with a crew member was a positive experience. The staff onboard is so friendly, so helpful, always service with a smile. And just to be clear, we ended up LOVING our waiter. It was just a little bit of a rocky beginning. Everyone from bar staff (Jerkson in O'Gills Pub was our favorite) to Guest Services was outstanding. PORTS AND SHORE EXCURSIONS: COZUMEL, MEXICO - We've been to Cozumel probably too many times at this point, so instead of the usual snorkeling or beach (the two main things to do there), we tried something different. We did a ship excursion to Cozumel Ruins, with a trip also to a Cacao "factory". Our guide Miguel was really good, the Mayan ruins were interesting although a short visit there is plenty. To be clear, these are NOT the famous ruins at Chichen Itza! Those are also offered as an excursion but you'd spent most of your day on a bus getting there and back. This was a chance to see some Mayan ruins on a much smaller scale while not spending all day traveling, and we enjoyed it. The cacao factory was not really a factory, it was a demonstration (ironically at Playa Mia which is where we did a beach break excursion two years ago) of chocolate-making and an opportunity to buy chocolate. GEORGETOWN, GRAND CAYMAN - This is a beautiful island and certainly more picturesque and less run-down than Cozumel is. We did a ship excursion which was an "island tour and Saltwater forest". The tour was fine but not really what I expected. It was nice to see the island and we had like 5 minutes on 7-mile beach to take a picture. However the "saltwater forest", which is what drew me in, was not really a forest so much as a boat ride through a bay and then parking in a little clump of mangroves, where we then learned all about mangroves. It was interesting, but not really what I pictured when I read about boating through a "saltwater forest". This could just be that my imagination had a whole different scene in mind. That said, again we had interesting, knowledgeable guides. FALMOUTH, JAMAICA - Having Falmouth before and stayed on board (well, the husband went golfing), we know there's not a lot to do right in this area. However, we had visited Ocho Rios on a different cruise line in the past and loved the Dunn's River Falls/Bobsled Jamaica excursion, so we did that again, albeit with the longer bus ride to get there this time. It was maybe about an hour's ride so really not bad at all. If you've never climbed the falls before, DO IT, it's a great experience. Strenuous, if you're not in decent shape, but the guides are really helpful! And then the "Sky Explorer" chairlift that gets you up to the top of Mystic Mountain to do the Bobsled Jamaica is a great experience on its own. It gets HOT up there and is EXPOSED, so wear sunscreen or even carry an umbrella to shade yourself! Also hold on to your flip-flops! The bobsled is a fun ride, like a self-run roller coaster (you control your own speed). One caveat, you have to exit Dunn's River Falls through the "craft market" -- I always wonder if the Jamaicans will ever realize that if they were not so aggressive and did NOT use so many tricks to get you to buy things (like posing for a picture, etc. etc), they might sell more merchandise? For example, my niece is a souvenir FANATIC, and would have certainly bought something (someTHINGS) had she been allowed to browse the wares. But because you can't even engage in a "hello" without immediately being set upon and wheedled, she, like us, just sort of walked straight through, not looking left or right, repeating, "no thank you, no thank you". I guarantee she is not the only customer they lose for this reason. She's not comfortable with the hard sell but would definitely buy if allowed the peace to do so. CASTAWAY CAY - Funnily enough, we didn't love Castaway Cay on our first visit -- we perhaps weren't prepared for it, found people very obnoxiously grabbing up and "claiming" all the chairs in sight, the slides had long waits, the food was better on the ship, etc. However, this time we had some activities planned and it was a great day! My daughter went parasailing, which she LOVED, and she may even convince me to do it next time. ;-) Then all four of us enjoyed some time floating around in the lagoon for a while, and even though I found the water chilly two years ago in April, this time it was really pleasant (even though only February). Also there was no shortage of chairs or shade. It's just a really well-maintained (I expect nothing less of Disney) island. After our swimming, we embarked on a jet-ski tour. These were doubles so my niece drove my daughter and my husband drove me. It was fun although be warned the water was QUITE choppy just outside the cove, where we went out into the sea a bit. There is a lot of jostling and bouncing and especially with two people on the jet-ski, you can't stand up like you can when you're a single rider to alleviate the impact of the waves. We did enter another quiet cove and got to speed around in there for a bit, and then we parked on a sandbar seemingly in the middle of nowhere and just floated around in the water for a 10-minute break. It was quite peaceful there and almost felt like you were the only people in the world. Our jet-ski was low on fuel and the warning light (and accompanying alarm buzzer) was on the whole ride back, which was very annoying, but we did make it back in. We did not eat at the BBQ this time as we recalled it wasn't great last time, instead we re-boarded the ship around 2:15 and got some items from Flo's, and enjoyed the AquaDuck and pools before most people came back on board. STAR WARS DAY AT SEA: So, this is the main reason we choose this particular itinerary -- we LOVE Star Wars, and my niece is also a huge fan (as evidenced by her runner-up placing in the Star Wars Superfan challenge!) so we wanted her to experience this since we had enjoyed it so much a couple of years ago. While the second sea day (Thursday) is officially the "Star Wars Day", there are two photo ops available all week (the Star Wars Day At Sea background, and the Han Solo frozen in carbonite statue) that you can pose with. Additionally, there is a Star Wars movie every night in the Buena Vista theater, which is a great chance to see the "originals" on the big screen if you never had. (Although, my one big complaint is that these films started at 10:45 every night, which meant we watched an hour at most each night before we had to turn in if we were to have any chance of getting up for our excursions. I believe they should have been shown at least one other time during the cruise!) Then the night before, while not on the Navigator, at 10pm in the Atrium all of a sudden the Star Wars music comes on and the ship is "taken over" by the Empire, led, of course, by Darth Vader and crew. The Atrium was JAMMED with people on all three levels so while I did not see it advertised, obviously people knew it was coming! From that moment on throughout the next day, all the music on the ship's speakers, in the hallways, everywhere, was all Star Wars music, which is awesome, and on that day there are lots of other "experiences" you can choose, for example we had photo ops scheduled with the droids and with Darth Vader, you can also choose Chewbacca, or your younglings (3-12) can train to be Jedi. There are Star Wars-themed events, such as the BB-8 races in the atrium, where kids can sign up to race miniature BB-8's along a mat and the winners go on to the finals. The menus in the restaurants have a Star Wars theme, as do the drinks of the day ("Galaxy in a Glass", anyone?). It's just great fun, and best of all, SO MANY PEOPLE dress up for the event. This could range from just Star Wars t-shirts, the variety of which you can't even imagine, to the full cosplay experience -- one girl in a costume for a character I didn't even know (from Rebels) had spent two hours on makeup and getting dressed, and it showed. It's also the only day they show Star Wars movies all day in the Buena Vista theater, unfortunately the ones being played during the day were the ones I don't like! (1, 2, and 3, although I don't mind 3 and would have watched that one if it hadn't overlapped dinner.) There was Star Wars trivia, and the Superfan challenge, and it is just great fun for Star Wars fans. I have read a negative review on here from a grandma who "happened" to be on a cruise with a Star Wars day at sea and complained there was nothing ELSE to do that day if you don't like Star Wars. It could be a fair point, but for ME, I remember thinking, "it's too bad I'm a Star Wars fan, this would be a GREAT chance to get a lounger at the Quiet Cove, swim in the pools, ride the AquaDuck, etc. -- all the things that are usually much busier! To each his own. WOULD I GO AGAIN? Are you kidding? Just as soon as I can save up for it ...! Read Less
Sail Date February 2019
Our Son organised this trip as a surprise for us. It was amazing, we didn't know how we would get on, especially the amount of children on board. But it was a wonderful trip. I read a lot of reviews and U Tube ideas. We ... Read More
Our Son organised this trip as a surprise for us. It was amazing, we didn't know how we would get on, especially the amount of children on board. But it was a wonderful trip. I read a lot of reviews and U Tube ideas. We arrived earlier than our time and we were accommodated straight away( we had 4 boys aged 1, 3, 9 and nearly 11) Our stateroom was great and loved the veranda, much bigger than we expected. From the moment we stepped on board, we were treated really so well. Our stateroom host introduced himself, his name was Windy, he was so nice and kind and always smiling, couldn't do more for us and how he remembered names with so many people I will never know. Our Server was Antonio, so good that after our first evening we stayed on to talk to him and he found out my husband loved Indian food and every night he made a special dinner for him. He was amazing and so friendly. Our assistant server was Sukrawan and Head server Witt, who entertained us with magic. How they manage all the noise, tantrums and amount of people so well amazes us. Our trips ashore to Cozumel, which is 33miles long, 11 miles wide and is situated 12 miles off the coast of the mainland. The Mayans have lived on Cozumel since 300AD. Grand Cayman, named after the Carib Indian word for marine crocodile. Falmouth Jamaica, Positioned between Ocho Rios and Montero Bay. The Day at sea was STAR WARS, which my Son and Children loved as they are Big Fans. It was really good fun and all the dressing up and photos taken with the characters . Cabanas food for breakfast and lunch was unreal. The other restaurants Animators Plalate was the children's favourite, then Enchanted Garden and Royal Court. Everything was the Best and I would love to go again. Read Less
Sail Date February 2019
This is not a vacation...there's a lot of planning and stress each day to try and force memories. To see all the characters you will spend most of your cruise standing in line. Tickets to see popular characters sell out fast, and even ... Read More
This is not a vacation...there's a lot of planning and stress each day to try and force memories. To see all the characters you will spend most of your cruise standing in line. Tickets to see popular characters sell out fast, and even with a ticket you will stand in line for an hour or could even still miss out. You will not get to see/meet all the Marvel characters on Marvel day...it's a huge mess of running around on a crowded boat trying to find the characters or stand in 1-2 hour long lines to try and meet Captain America, Thor, or Captain Marvel. Everything is Marvel thu including random announcements on the speakers but it's heard to hear. If you are handicapped or have dietary restrictions...avoid this ship! Elevators are tiny and slow. We used the narrow stairs the whole time...the stairways are small and covered with kids laying across the floors. The kids pool and water area was broken and closed most of the cruise (including sea day) and their family pool fits like 5 people. Plus, the pool is hard to get into. The tiny pool is unlike anything I've seen and makes no sense. Most of the ship doesn't make sense, poorly laid out and impractical. There's also chairs around the pool, not loungers. The adult pool is normal and twice the size of the family pool but you will see kids walking thru often cause the adult area is in between elevators/stairs and activities...instead of being isolated at the front like on most cruise ships. The soda isn't really "free", only at dinner Service and at the only drink station on the boat located on the top deck in the back. Yes even if you just want a water, you have to go to the top back deck. I literally was dehydrated and starving the whole cruise. Food is horrible...like out of a freezer and microwaved. I had hair in my food, shells on seafood, and food was often raw. The servers definetly need better training. Service each meal was rediculously slow. We waited 10 minutes after seating each meal just to get water and bread. And orders were often wrong. Also, their are very limited food options. If you miss breakfast at 8am in the dinning room, your screwed. There's no food options until 11:30. Dinning rooms are only open for an hour for breakfast and lunch. Room service literally consists of like 3 options: salad, tomato soup and cheese burger. It's not real room service like on any other cruise. Not enough bathrooms. There's one 2 stall bathroom that's hard to get to in between 2 dining rooms, and it flooded during dinner. Seriously, how do you not have bathrooms next to restaurants? Oh and the pool deck had one single stall bathroom inside by the elevators which was hard for kids to get to. The pirate show is not as cool as it was on the Dream. No Jack Sparrow. It's kinda lame actually. The shows put my kids to sleep or we left from boredom. The diner show at Animators Palate and Rapunzales restaurant were amazing...but that's the only entertainment we enjoyed. The characters try to interact but my kids just didn't want to stand in long lines all day, very boring. And the pool and weird hot tubes were impossible to enjoy. The ship is small, overcrowded, filled with unsupervised whiny children running every where and snobby adults fighting to get spots in line or block the view for kids at shows. The deck shows are very hard to see with so many adults pushing to the front and not enough deck space. If your kids not on your shoulders, they won't be able to see anything. The Marvel deck show is cool if your lucky enough to see it. Definetly not nearly worth the price or headaches. My kids also got sick for most the cruise. They have been on 8 cruises and this was the first time ever getting sick. Guest services was not helpful, dining rooms were slow, room service was useless. Not a single person tried to help my sick kids, couldn't even get clean sheets and the beds down for my kids to rest after calling all day for assistance. Needless to say we will stick with Royal Caribbean and Carnival cruises. There's too many restrictions, rules, and procedures...not enough options, flexibility and not relaxing. You can't just go and enjoy. Oh and our excursion was cancelled the day of with little other options or things to do. Read Less
Sail Date February 2019
We were a family group of ages girl 4, boy 5, mom 45, aunt 50, dad 52, and myself the grandmother 76. It is hard to find a family vacation that will suit such a disparate group, but we settled on a Disney cruise out of Cape Canaveral. ... Read More
We were a family group of ages girl 4, boy 5, mom 45, aunt 50, dad 52, and myself the grandmother 76. It is hard to find a family vacation that will suit such a disparate group, but we settled on a Disney cruise out of Cape Canaveral. This was a good choice. Since the little ones could go to the "kids club" for many happy hours and give their parents a break, and there was a small adult pool area for we single women to escape the noise, it worked quite well for everyone in our party. The children were kept so busy and happy, they cried when they had to leave the ship at the end. For the children and their parents it was a great success. Adult areas were a disappointment. There was no library. When I inquired I was directed to Cove Cafe, the extra pay specialty coffee area. It had 5, count 'em 5, books! There were a few old magazines, too. No other reading material was on board. Disney movies played on outdoor screens, in an indoor theatre and all were available on the stateroom TV all the time - which is what they wanted us to watch. The adult pool was tiny with an attached bar, so it was usually crowded. Mostly people stood in place chatting with drinks in hand, their buckets of beer on the side of the pool. It was impossible to swim. The children's pools were larger but with kids in water wings, throwing beach balls and splashing about it was not a place to swim either. We had adjoining balcony staterooms 8520 and 8522 which are quite far forward, but this was intentional to try to get away from some of the noise and thumping of children's feet running up and down the corridors. Amidships was where the atrium with loud music, kids screaming, shouted amplified instructions for games, and endless lineups for meeting the Disney characters went on day and night. Many families with babies and small children tended to have cabins amidships or aft where it was quicker and easier to go up to the buffet and the children's pools. Being forward was quieter and the little ones were able to nap in the afternoons if needed. It also my single daughter, who found the constant noise (and unrelenting music even piped into the hallways) rather oppressive as the week went on, was able to retreat into our quiet stateroom for a break. The ship is huge. It was a long way to walk from forward to aft. As the grandmother with fairly recent foot surgery, and I arrived with a folding wheelchair, anticipating the long walks. My single daughter pushed me in my wheelchair at times, but the hallways are carpeted making pushing it a bit difficult, so more often I walked slowly with my cane. On the other hand, the wheelchair was handy as sort of a double stroller to push the little ones around when their legs were tired. I saw some other older people who had rented electric scooters from Disney to get around the huge ship, and if you have someone in your party who has mobility issues, I would recommend that instead. The Caribbean ports were fine, and Castaway Key was lovely as a beach day. But Falmouth Jamaica was not a Jamaican experience, it was no different than a nice shopping mall in Florida. Designed with a new pier including a large new pretty shopping area fenced off from the rest of island, there was not much to do except shop. Beaches were 30 minutes away and to get out of the fenced area to find a taxi involved a long walk through all the shops to a gate at the end with security guards. We didn't bother. The adult pool was vacated. Most of the regulars had gone ashore, so I was actually able to have a couple of short swims that day in the adult pool. . Embarkation and debarkation went smoothly. Restaurant service was excellent. We were assigned dinner each night in one of the 3 restaurants. Two were nice, especially Royal Court, but Animator's Palate had screens all around the room, and a constant Nemo show running with loud dialogue. It was meant to entertain the children but they weren't interested, and we adults couldn't hear each other speak. So since we were assigned that room for three nights on a 7 day voyage, we were not happy. After one night in Animator's Palate we didn't go again and were forced to eat elsewhere. However, we were able to eat in an extra pay adult specialty restaurant, Palo, while the children were looked after in "kids club". It all worked out in the end. The ship is kept spotless, and the crew are constantly cleaning both inside public areas and the outside of the ship. Despite many small fingers and little runny noses, with hand sanitizer gel and cleaning wipes everywhere, we never were concerned about germs or getting ill on board. Read Less
Sail Date February 2019
Went on this cruise because a friend at work had taken a 3 day Disney cruise to see if it was worth the cost. She came back raving so we thought we'd give it a try. We've been on about 5 other cruises on different lines but ... Read More
Went on this cruise because a friend at work had taken a 3 day Disney cruise to see if it was worth the cost. She came back raving so we thought we'd give it a try. We've been on about 5 other cruises on different lines but never did Disney because of the cost. Embarkation: Spent the 3 days prior to the cruise at WDW and used Disney travel to get to the pier. They picked up our luggage at our hotel room in the morning. We went to the lobby of our hotel to get ready to go on the bus. Everything was seamless and well organized. Didn't see our bags until we got to our cabin. When the bus got to the port, we got off, spent about 5 minutes going through security another 5 minutes to check in and get on the ship. It was that fast and easy. Cabin The ship was more than we expected. Disney details and magic everywhere. We got an oceanview cabin on deck 2. The room was slightly larger than other cabins we've been in before with a ton of storage. The 2 bathrooms (1 with a shower and 1 with a toilet) was really nice. The only annoying thing was having to use your card to get the electricity to work. Read reviews that said to take a throw away card to use instead and this worked like a charm. The bed was absolutely fabulous! THE most comfortable bed we've had on a cruise and we've been on about 5 others on different cruise lines. The TV had most of the more popular Disney movies available complementary. We watched them while getting ready and went through about 5 of them. Dining The rotational dining was a lot nicer than I thought it would be. The buffet was amazing. On other cruise lines the buffet is good but seems an afterthought. Most food in the buffet on other cruises can be hit or miss. The food in the buffet on Disney is perfect every time! It was as good as some of the MDR food on other ships. The food in the main dining rooms was fabulous! My wife and I have noticed over the years that the quality of the food in the MDRs on other ships has slipped since the emergence of specialty restaurants. The cruise lines want to upsell the specialty restaurants and so they save the really good food for them and allow the MDR food to slip in quality. Not so on Disney! The MDR food was great. We chose the late dining time to avoid as many children as possible. Disney didn't miss a trick. They sat us with 2 other couples who were virtually the same as we were. We were all within a few years apart in age. It was very enjoyable. Entertainment The entertainment was Disney. There were mostly really good shows. A few non-Disney ones that were generally pretty good. The late night entertainment was the only good late night entertainment we have experienced on all our cruises and went to it every night. There was so much to do all day every day. Much more than others. The Disney Cruise Line app was fabulous. It took all the info from the Navigator and put it in an electronic form. You could save the things you wanted to do and they'd send you a reminder. Service The service was top notch. Have never had bad service on any cruise. This was a step above those however. Disembarkation Easiest I've ever experienced. The main thing about Disney is the little details everywhere that immerse you in the whole experience. They're everywhere and too many to list. Even if you aren't a total Disney Geek you'll love it. If you are a Disney Geek you will be in heaven! Read Less
Sail Date February 2019
We wanted our grand kids to be immersed in Disney, meet their characters, and experience a first cruise with this atmosphere. Upon signing up, and of course it is expensive, many limitations (cancellation, per Disney, is not lenient) , it ... Read More
We wanted our grand kids to be immersed in Disney, meet their characters, and experience a first cruise with this atmosphere. Upon signing up, and of course it is expensive, many limitations (cancellation, per Disney, is not lenient) , it was essentially impossible, from the get go, to obtain tickets for the kids to see characters at 'meet and greet' (aka, a total overkill to obtain profit ). Wife tried within hours of availability, and many were sold out. To begin with, in my opinion, the characters should be mingling with the kids, freely available, and every effort should be made to make sure every kid can see every character they desire, at some time. One character, Dr. Strange (appropriate) was greeting kids at an impromptu meet (they did have these) , and we were in line, 4 of us left, - he up and just left - never even looked at us. Unbelievable. The food was good, better at the buffet on Deck 9 really, as much of the food in the dining rooms was disappointing really. Tough steaks, lobster that did not even taste like lobster, and just many dishes that were not the quality it used to be. Most of the staff were very, very kind and helpful. If you have an issue however, don't expect it to be addressed well. You'll get all kinds of apologies, typical, and of course the wish for a 'magical day', but not much is done. Sorry, sorry, sorry. We saw a lot of throwing up, and one of our grand kids got it too, last day thankfully. They do try to prevent it, and I personally think something needs to change with how buffets are done -as many people, kids and adults, contaminate the food one way or the other - I don't know the solution, but it absolutely happens frequently. Overall, we had a good time, good cruise. I wish they would skip Grand Cayman, the visit is so short, what can you do ,especially with little kids, and their private island, Castaway Cay, is wonderful. I wish they would just take us there, spend two days or whatever they can there. Far better. That was a good stop. It is expensive, the shows were very good, but again, most things are very competitive to see or get, and so many things you have to get tickets for, sign up in advance - not for me. We have cruised many times over the years, and this seems to be the trend - but I don't like it. I like to be able to go to whatever show, event, as I can. Disney just seems to be becoming more and more commercial, business and profit oriented , and the 'magic' is becoming harder and harder to fine. Read Less
Sail Date January 2019
I have cruised with Disney once before, and that experience was a 10 out of 10. But now, 5 years later its a very different experience. We took our cruise during an interesting time, during our trip DCL was hosting some Disney bloggers ... Read More
I have cruised with Disney once before, and that experience was a 10 out of 10. But now, 5 years later its a very different experience. We took our cruise during an interesting time, during our trip DCL was hosting some Disney bloggers and those bloggers soured this trip for us. My fiance and I wouldn't normally take a Disney cruise as a solo get away, but due to inheriting some DVC points after a family members pass we were in a use them or lose this situation so the DVC agent noted our soon to expire points would cover a Disney Cruise, we booked and this was the only one available. I want to start with our embarkation, we left from Miami. I know the common complaint about DCL is the staff during embarkation and disembarkation. For us, our embarkation process was pleasant.. I am originally from Miami so I didn't need to explore the area. We ended up being in boarding group 3, so at that point the staff were all in pretty good moods. The check in process on the other hand is a whole other story. Upon checking it our room wasn't ready yet (1:30pm is the time rooms are usually ready), which was fine, aside from the fact the only way to kill time was to eat, we were told we to come back to the check in desk around 1:00 for our room assignment as there was some system errors. This is where the big issue came, at 1:00 we went for our room assignment. We booked for a Veranda room, well apparently thats what Disney PR had put the bloggers in and they had actually overbooked our room, therefore because it was a corporate room we lost the right to stay. We were placed in an interior instead. Look, I am not trying to complain, AT ALL, but when you pay and reserve a room and then get moved and placed in a substantially cheaper one because the bloggers come first, you're bound to be angry. Needless to say this didn't go over well with us and I was heated. After speaking with a manager I was told that they could move us to an Oceanview and comp us for a meal at Palo. I was fine with that as aside from the balcony the rooms are similar. After our debacle we attempted to settle in to our room, unfortunately we didn't end up getting our luggage until 9pm. One of the biggest drawbacks is on this ship almost all the dinner spots were character dining, which isn't always what you want to do. According to some staff the Tangled dining experience is more of a show and is more enjoyable. The food is a grade above Walt Disney World food but not as good as Disneyland food. The flavors are bland and the food is just unmemorable. During our first full day we were at sea, and this was the highlight of the whole cruise, the spa. We purchased the the Couples Choice package and we are still raving about it. Its the perfect escapism on this cruise. If you do this you will be pleased. I have learned that I can receive similar treatments at the spa in Grand Floridian. Now for the part of this review that showcases why this is my final Disney Cruise. I understand its Disney, but there NEEDS to be more adult only options. On our final night we dined at Palo. Palo is wonderful, the staff is lovely and the food was the best on the ship. But the atmosphere is what killed it for us. Upon reserving a table we were told through the Disney travel agent it was upscale where "elevated business casual is required", obviously that isn't the case anymore. My fiance was in slacks, a button down and dress shoes, and I was in a maxi dress and heels. The table next to us were in shorts and sweatshirts. I just think that is ridiculous. This also shows why I was desperate for some more adult only activities because Palo had screaming children and rambunctious kids. For the size and capacity of the ship the pools are just so small and the lounge areas are tightly packed. Normal events and experiences on the ship where either closed or limited as the blogger hosting took precedent. At one point the ship advertised a show in the theatre but when we arrived we were told "the show was cancelled due to the blogger event as they were having an education seminar. I wish DCL would really promote some child free activities. As for the day at Grand Cayman, its not the best destination to be honest, we went to seven mile beach which was great but getting from the ship to the island is about 45 minutes long. The excursions were pretty standard offerings. Nothing new or innovative. Castaway Cay is a great little thing, for us, the adults only beach made it great. As for the staff and service, there is reason these cast member don't work directly in the parks. That's all I have to say. Read Less
Sail Date January 2019
I chose this cruise because I was booking last minute and ended up settling on this. I had decided that my budget could afford this cruise. But the things that were added cost me almost double what I originally paid. I had no knowledge ... Read More
I chose this cruise because I was booking last minute and ended up settling on this. I had decided that my budget could afford this cruise. But the things that were added cost me almost double what I originally paid. I had no knowledge that another closet to 3 thousand dollars would be added on top of the cruise cost. The thing that stood out to me was the cost of the wi-fi. If I had decided that I wanted to stay at a hilton or pretty much any resort they would give me wi-fi for no cost. Instead I paying $89 per day for wi-fi. WI-FI in 2019?!!? Its unacceptable. And then every little thing is just a money grab. They charged 150 dollars for a case of beer. I almost fell over. Just overall if you are trying to relax this is not the vacation for you. The pools are not big enough. They stuff like 40 kids in 2 little pools and they are in there like sardines. There are lines and mobs of people everywhere. When you show up its an impossibly long line. Every day there are excursions to go to. Which overall were pretty good. (The dolphin one was great) But first you sit in a line. Then you go on a boat or sit in a car for 40 minutes or so. And then there are instructions. My god there are more instructions than anything else. Lastly there are strange people dressed up as characters from disney movies such as Star Wars (which actually wasn't disney until like 5 years ago when George Lucas sold out) and they don't even work there. So for the money I would much much rather have gone to a resort. Read Less
Sail Date January 2019
We chose the fantasy because it had so much going on that interested our family. 7 days was perfect. There was a pirate night as well as Star Wars at sea day. Our 10 yr old granddaughter is in to Star Wars and the 5 year old very much a ... Read More
We chose the fantasy because it had so much going on that interested our family. 7 days was perfect. There was a pirate night as well as Star Wars at sea day. Our 10 yr old granddaughter is in to Star Wars and the 5 year old very much a princess. The oldest had a make over at the bibidi bobidee boutique as a Star Wars character on Star Wars day and youngest as a princess another day. Dinner rotated between 3 main dining rooms and your wait staff rotated with you. Each very different and amazing. There were 2 nights of fireworks and deck parties. The entertainment was out of this world. 3 broadway caliber shows that included characters dancers and singers. We had the time of our lives, children were well entertained and there was a separate area for adults to relax and enjoy a separate pool area Read Less
Sail Date January 2019
Despite the fact that Disney doubles cruise prices during Christmas week, we were forced to book then to accommodate the work and school schedules of of other family members... Apparently their marketing department has figured out what ... Read More
Despite the fact that Disney doubles cruise prices during Christmas week, we were forced to book then to accommodate the work and school schedules of of other family members... Apparently their marketing department has figured out what the market will tolerate, however, as there were only 8 empty cabins listed on the Disney Cruise site one week before we sailed. However the 'Disney Magic' continues to entice kids of all ages, making the experience memorable for all. From the first day at sea character breakfast for our party of 9, to the Broadway quality shows, to Pirate Night, it's hard to top the kid appeal provided. Cabanas was our go to option for breakfasts and lunches and we were generally pleased with the extensive choices available with their serve yourself offerings. The serve yourself beverage choices included coffee, hot tea, coke, water, and several other drink options which I avoided after my first experience with each as they were watered down to the point of being rather tasteless. Our meal rotation in the three dining rooms was generally positive after my husband told the staff that he wanted their focus to be on our three grandchildren rather than the four 40-something adults in our party. Meal length would be my major complaint as I felt that service was slow and that the children in our party had to wait a long time between course offerings. As this cruise was a family bonding adventure, we only ordered room service the morning we departed early for the Mayan ruins. It arrived promptly at the scheduled time and our cabin steward made it disappear by the time we returned from our field trip. We did not chose to book a meal in Remy or Palo on this cruise. My husband and I took advantage of the Quiet Cove Adult Pool area on several afternoons and found it to be a welcome respite in a sea of ongoing activity on the rest of Deck 11. Although we did not experience the hot tubs personally, that area seemed to accommodate the number of interested participants and the Cove Bar staff made frequent trips through the area to fill drink orders. On the minus side, we got into Castaway Cay late the last morning due to problems docking in rough seas. Having been there 6 years previous at Christmas on the Disney Wonder, I was struck with how much more crowded the beach areas were this time with the larger capacity on the Fantasy. Four family members participated in the 5K run, which was held despite the late start. However crowd control was a real issue as the race began after many non-participating passengers had been allowed to disembarked. Large crowds clueless about yielding to runners as well as young bikers shared the footpaths making it dangerous for everyone involved. (DISNEY, YOU NEED TO REVISIT THIS!) Apparently there was also a problem with the private photo company which did the pictures during this cruise as many folks did not receive all of their digital pictures on the pre-purchased thumb drives, or received photos of other couples who were not part of their travel party... Not what one would expect with a $250 outlay per cabin! Read Less
Sail Date December 2018
This is a quick summary of our great Disney cruise. Getting to the ship in Galveston was easier than I remember from previous cruises. Could be that the smaller Disney Wonder was the only ship there. I dropped my group off at the dock ... Read More
This is a quick summary of our great Disney cruise. Getting to the ship in Galveston was easier than I remember from previous cruises. Could be that the smaller Disney Wonder was the only ship there. I dropped my group off at the dock and zipped over to EZ Cruise parking, caught their shuttle and was able to caught up with my bunch as they were going through security. Had one problem in that the porter did not pick up my roll-on bag and no one caught it till he left. Probably could have given it to another porter, but didn’t. My wife was very generous to “allow” me drag the bag to the ship. There was an opportunity to take your own pictures with painted Disney characters in the typical cruise background and we did take numerous shots. Overall it was a fantastic cruise with and for young kids. Lots of activities and playrooms for kids so parents can do their own thing for short periods of time. Kids need to be at least 2 yr old to be left in an activity room. Younger than that, a person has to pay a $9/hr babysitting charge or limit somewhat what you do. Not sure why someone would want to go on a Disney Cruise with a under 2 yr old child since it is so geared toward kids and an under 2 year old just does not experience the fun of a Disney cruise. Not sure what the upper age limit for kids would be but think it would not be very exciting for a 16-17 year old teenager, although there were teenage activities and area on board, and shore excursions to enjoy. It is just that I did not see any teenagers taking pictures with Mickey or Donald or Goofy or any of the Princesses, but did see a lot of parents doing so, along with Grandma and I. There are adult areas on the ship to escape to while the kids are involved in activities, but I can not attest to the adult area other than I walked through or peaked in them, since as Grandpa, I had to do a lot of help shuffling kids to pictures and dancing with all the Disney characters, Princesses, hair makeup, splashing in the kid pool etc. I can say for a 3 to 10yr old, it was overwhelmingly exciting and our 15 month Grandson was constantly hyper, and surprised seeing a giant duck, mouse and dog. Without kids, I would opt for a cheaper adult cruise cause a person is paying for all those kid activities that Disney makes available, and there are a lot of them. I was overwhelmed at all the kid cool play and activity areas. Wish I was still a kid. Off ship tours in Cancun and Grand Cayman are the same as I had on several other cruise ships so there was nothing special that I was aware of. For this cruise we had to pull Grandparent duties and pick tours our Grandkids would enjoy while the parents did more adventurous tours. Dining room dining on the ship was fun and interesting. Disney has it set up that you rotate between the three different themed dining rooms. The rotation was enjoyable and made for interesting dining and you got to experience the different dining rooms. The food and service as you would expect, was great. You have to be sneaky to get the Mickey ice cream bar since only kids get it. I made sure I sat next to my 15month old Grandson who I insisted wanted one each night. Only made the formal dining room for breakfast one time since the kids had activities. It was nice and relaxing. The buffet line for breakfast and lunch had an excellent variety of items and my favorite, butter pecan ice cream, which I tried to eat the ships supply. This was the first cruise I have been on that Soda water (Cokes+ others) was free and I tried to drink my money’s worth! During the 6 day cruise, there were two outstanding night performances and the Mary Poppins 2 movie. The kids just went crazy during FROZEN and Disney Dreams and really enjoyed Mary Poppins 2. These are shows you do not want to miss. The only complaint I voiced to the ship crew was that one individual consistently would wait till 5 minutes before they opened the doors to the Disney theater and cut in ahead of everyone. There were always good seats available but I just did not accept that as good behavior after many of us waited in line for 30 minutes. I can offer these tips. If you take a enjoyable Disney cruise, be sure to download the Disney app before you get to the ship. I do not think you can download it once on the ship. It enables you to Text to other member of your party on the ship although you can use the ship wireless phones to call each other. We used both methods to stay in touch. Bring several empty water bottles so you can refill them on the ship. Bottled water on the ship is expensive and you want water when you go ashore. We brought 2 empty bottles each. Need suntan lotion for laying around the pool and on shore. Band-Aids, I can’t go anywhere without needing them. Disney has one theme night where everyone dresses like a Pirate or something. It was listed among the travel info, but we did not see it. Bring one of those big tote bags to carry cloths, shoes, towels if you plan to tour off ship. All in all, the Disney cruise was outstanding. The service was unbelievably great, food excellent and all kid activities had excellent supervision with lots of demonstrations to amaze them. It is something a kid would remember for a long time. I was told Grandpa would get to relax by the pool most of the time with small kid duties, and, like a fool I believed them. I was exhausted at the end. Would I do it again? Our group is already planning for a Disney Christmas cruise in 2 year. Read Less
Sail Date December 2018
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