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1 Helpful Vote
Sail Date: April 2019
I agree with several others about what people expect from this cruise.....I just dont think ANY cruise is good for an infant or toddler. My husband and I are in our 60's and love Disney. This was our 1st 7 day cruise and I wish we ... Read More
I agree with several others about what people expect from this cruise.....I just dont think ANY cruise is good for an infant or toddler. My husband and I are in our 60's and love Disney. This was our 1st 7 day cruise and I wish we could of just stayed on it for another week. We have also done 3 day cruises on the Dream. Top notch entertainment and the dining for us was also top notch..Cabanas was ok but still much better than anything on a Carnival Cruise..we had a verandah and so worth it...loved how much room we had in our room. I know we have only done 3 cruises with Disney but I can not find fault with any of them. On this last one our room was next to a family with 3 kids and a baby...the kids screamed and cried the whole time and it sounded like they were playing ball in the room with all the noise...I know kids will be kids, but please teach them to respect others..this is not Disney's fault...our waitstaff David and Marco were fantastic and our stateroom hostess was great too...I do agree concessions for the movies should come with the price. Entire ship spotless!! Read Less
1 Helpful Vote
Sail Date: December 2018
A lot of our food was served at room temperature. With long gaps between the courses. We've done 3 cruises on the Dream and were very happy. This cruise on the Fantasy the food and dining room service was not as good. Would ... Read More
A lot of our food was served at room temperature. With long gaps between the courses. We've done 3 cruises on the Dream and were very happy. This cruise on the Fantasy the food and dining room service was not as good. Would have like some movies geared to an audience of other than children. Disembarkation was not organized! It was a free for all to leave the ship. Families were allowed off then sent back to clear their accounts. They had to fight upstream because of the massive crowd to leave. And then were told they could go back to the final checkpoint to leave. Passing all the folks who were waiting in line. Not good. We were stopped at one point and told the computers were down. Only to overhear the staff talk about stopping disembarkation due to crowding at customers. We were lied to by Disney staff. Read Less
1 Helpful Vote
Sail Date: October 2018
Disney vacation club members as well as experienced DCL travelers. Like the eastern cruise more sea day’s. Was interested in seeing Tortola as well. Cruise itself pretty good, reliable service they handle crowds well. Disappointed ... Read More
Disney vacation club members as well as experienced DCL travelers. Like the eastern cruise more sea day’s. Was interested in seeing Tortola as well. Cruise itself pretty good, reliable service they handle crowds well. Disappointed in evening entertainment. Two non-show evening entertainments were actually poor. Night club entertainment almost non-existent. Decent itinerary; Had very good tour with David’s Fun tours, private tour of island. Designed to what we wanted, traveling with 6 seniors so history and sightseeing was the priority. Had good lunch in town and delivered back to ship. Timely very personable would recommend. Tortola was a slightly different story, booked with Aristocat charter, I didn’t do my homework and it was 3 out of 5. Thought the owners, crew and boat were very nice and good. 3 spots to snorkel were good, could have used better stairs to get back on board. Had ladder and it was ok but not best for seniors. Lunch was average at best with boiled hot dogs and stuff,to go with it. I would have preferred less time on lunch, more sailing and less people. Had up to 30, lots of kids running around in controlled. Lastly watching for two hours s 20% of groups sucking rum down didn’t wind my watch. Probably would not do again. Probably would prefer to stay on ship or get private charter or tour. It was Lao pricey I thought for number of people. Read Less
5 Helpful Votes
Sail Date: August 2018
In an effort to get our families to experience more of the world than just the Caribbean, we decided to book an Alaskan cruise. We are 2 families who cruise together regularly (moms are cousins) and this time we both invited our parents ... Read More
In an effort to get our families to experience more of the world than just the Caribbean, we decided to book an Alaskan cruise. We are 2 families who cruise together regularly (moms are cousins) and this time we both invited our parents to come along and see what we've been raving about for so many Disney cruises now. One family has 5 kids (20, 19, 9, 6, and 3) and the other has 2 kids (11 and 8). Grandparents ranged in age from 66-84. Boarding the ship was simple. While the hotels very close to the port in Vancouver were CRAZY expensive, especially for a crew of our size, we were able to find an all suites hotel a few blocks inland that was VERY reasonable. We flew into Seattle (saved 50% on airfare), and took the train up to Vancouver Friday morning. We ended up having a 3+ hour delay, so the normally 4 hour trip took over 7. We were VERY comfortable on the train, kids were entertained and could move around, so all in all we didn't mind. I would NOT recommend trying to take the train on Monday as you're supposed to be at the port by 3pm. (We went early to get the kids acclimated to the time change.) The inside passage is VERY VERY VERY calm. No rocking at all like most other cruises. The first night we had fog, so the ship horn blasted every 2 minutes. ON THE DOT. Good to not crash into people or boats. Bad for sleeping. (Use white noise!!) We saw ample whales, seals, eagles, etc from the balcony. Many times, we just wanted to go back to the room to watch for whales!! (Side note: Orcas are WAY smaller than you think they're going to look in the wild from a big cruise ship!! FYI! Lots of splashing and they're FAST.) We saw MANY MANY humpbacks during this trip. The final sea day was the BEST whale watching of all. Don't take the Tracey Arm day lightly...it's BREATH TAKING!!!! SO much more than I was anticipating. The biggest let down of the cruise was the service and the food. Nothing huge. No glaring errors, but just small things like we'd bought a wine package and the unfinished bottles weren't waiting for us at our table when we arrived like they had on all our other Disney cruises. (4 to be specific.) The kid's didn't have drinks waiting for them on this cruise. Our party of 15 was supposed to be linked in the system, which we confirmed with DCL directly via the phone several weeks prior to sailing, yet half our party was on a completely DIFFERENT DINING ROTATION when we got on board. My cousin and I had to go fix it as soon as we were on board. Palo wouldn't let us make a reservation for the 10 adults we had, and made a huge deal about our party when we tried to fix our 2 separate reservations so we could all eat together....yet when we dined there the restaurant was only 1/4 full the entire time we were there. The kids enjoyed the muppet interactive scavenger hunt on the Fantasy MUCH more than the Anna and Elsa hunt on this ship. The kid's club crew wasn't as interactive and entertaining with the kids. If they wanted to do one activity in the club and then another activity in the lab later on, the crew didn't inform them the new activity was starting, so they missed it because they were doing something (like a small craft) filling the time. All of the younger kids were MUCH less impressed with the cast members in the kids club on this ship. The food is really rather blah. On every other sailing (Fantasy and Dream), I had multiple meals I could RAVE about....only Palo gets that note here. Tiana's was HIGHLY interactive, but the food was meh. I'm not sure if it was just the size of our party or not, but the photographers only took our pictures at dinner once at our table. When you pay $300 for the photo package, I'd like to see A LOT more of those types of photos at the end of my cruise. All in all, it was ALASKA!! It was amazing! BUT the Disney caliber cruises I've come to know and love just missed a bit on this one. I don't know if that's because it was Alaska, or because the staff on this ship just isn't being held to as high of a standard, but it was noticed. (Incidentally, another family we met on the train ride up had the exact same feelings.) We will absolutely sail again. Our kids LOVED Alaska and the fun adventures we took while we were gone. They are still talking about seeing all sorts of cool stuff from our balcony. These memories will last a life time (for everyone except the 3 year old), and all in all I'm very glad we went. Excursions: We did NOT do the extra boat in Tracy Arm (Acutally we went into Endcott Arm b/c there was too much ice in TA) and it was still amazing. OH OH OH and make time to go see the Naturalist's lectures!! They were fascinating and added so much understanding to what we were seeing. Ketchikan - cold and rainy that day - we did Zip lining....very fun but we were pretty wet in the end. We had plans of warm showers and then going back in to explore the town, but the rain wouldn't let up so we just continued to enjoy the ship. Juneau - we did the helicopter tour to the top of the glacier. (Booked via Viator.....saved several hundred $$) The dog sledding part was cancelled because it had been so warm that the snow melted and they had to close the dog camp. Walking on the glacier was AMAZING. Kids loved the helicopter ride as well. When else could we do that!!? We had to fork over the $. Skagway - grandparents, dad, and sons went Salmon fishing and LOVED LOVED LOVED it. It was the ONLY picture my 9 year old wanted to bring to show his class from his summer vacation. I took the girls on the Duck Boat tour and then we walked around town. Meh. it was ok. It was good to get out and get a little city tour. Before our cruise, we did a whale watching tour out of Vancouver harbor. That was great! (Also booked on viator) Alaska is definitely a bucket list place for most people. We are glad we sailed Disney with our families for all of the entertainment. All of us had things we wanted to do and didn't get to on our 7 day sailing. Read Less
2 Helpful Votes
Sail Date: July 2018
3rd Disney cruise and loved it again every time room has been immaculate cleaned every day and towels are folded into animals and bed sheets changed every day. People say pool is too small and the 2 pools for all ages are small however ... Read More
3rd Disney cruise and loved it again every time room has been immaculate cleaned every day and towels are folded into animals and bed sheets changed every day. People say pool is too small and the 2 pools for all ages are small however it isn’t easy to have a large pool onboard a cruise ship there are also adult exclusive pools and a pool for teen club vibe (14-17) Ship is easy to navigate with maps all around and staff are friendly the ship has a fun mini golf course and basketball court. The 3 times I’ve been on the cruise my son has been able to go to all 3 clubs oceaners lab (3-12) edge (11-14) vibe (14-17) the oceaners lab is very large and great for kids as there is always activity’s on this also goes with edge and vibe. Edge is fairly small however is my sons favourite out of the 3 and every time has been extremely sad to leave his new friends. The activities range from sports deck fun to trivia challenges and video game challenges and much more. We have never made him go to the clubs yet he has chose to he would wake up have breakfast with us ( which the breakfast is a large buffet) then go to the youth club until dinner have his dinner then go back till the club closed. The waterslide the aqueduct is also a must do. There is a rotational dining plan where you change restaurants every night and cycle between the 3 and your servers rotate with you. And one restaurant even allows you to draw a character and have it animated the food quality is great with bread service,starter, salad/soup, main course, dessert. not to mention the adult only restaurants you can go to. There is also an option to share your table with another family at first this may see odd however I would fully recommend as the look at of you have children there gender there age etc and match you up with a family like so you child will instantly have a friend. You can also get food like pizza and ice cream and soda during the day for no fee The whole ship is in Christine condition as everynight and whenever the boat docks workers are always jetwashing painting or doing maintenance There is also a range of activities for adults including Karaoke music quizzes game shoes etc and like there is plenty for kids to do there is also plenty adult exclusive areas all over the ship Overall an amazing vacation and would recommend to anyone thinking about booking with or without kids Read Less
2 Helpful Votes
Sail Date: December 2017
Went on the cruise with a bus load of folks from our community. Boarding process was very smooth. Over the 4 days I found 3 hairs in my food. Not enough adult activities. Children were allowed in events advertised as adult only. ... Read More
Went on the cruise with a bus load of folks from our community. Boarding process was very smooth. Over the 4 days I found 3 hairs in my food. Not enough adult activities. Children were allowed in events advertised as adult only. Adult events were either alcohol related or trivia based. No craft type events for adults. The 5K in the past were first off the ship, not organized to be first this time. Activity listed at 8:00, doors did not open to check in until 8:00. Would be nice if they could separate adults and families in the dining rooms. Too many parents allow their children to scream all through dinner. Cabins were roomy, heavy duty curtain allowed room to be separated into two spaces. Beds were extremely comfortable. Would be nice if families were reminded that corridors outside staterooms are hallways outside bedrooms. Running and screaming aren't really appropriate. Read Less
Sail Date: December 2017
This was our second Wonder Christmas cruise and we loved it again. Not having children of our own, we love watching all of the children dress in costumes and parade around meeting and greeting their favorite Disney characters all over the ... Read More
This was our second Wonder Christmas cruise and we loved it again. Not having children of our own, we love watching all of the children dress in costumes and parade around meeting and greeting their favorite Disney characters all over the ship. We traveled with parents, grandparents and two small boys who were quite a hit on their own. Disney's food, public and private areas, employees and Christmas decorations are so much more elaborate than any others we've seen and we've seen alot. Embarkation was a breeze with a 3-3:30 pm check-in we walked right on with no lines. The only thing we hadn't counted on was the welcome aboard photographers were already gone and there was no one to greet us or show us to our cabin. Disembarkation was also a breeze. We carry our luggage off and took our luggage down about 30 minutes before the process began because we would rather wait in a short line to get off the ship than a longer line getting through customs. We were in our vehicle heading outa Galveston at 8:15. The Christmas decorations are BEAUTIFUL and Christmas music is played in the halls every day. It is very festive and the entertainment from the tree lighting to Mrs. Claus reading Christmas stories was wonderful. After more than 30 cruises on a variety of lines, I think Disney's food is the most consistently good with a large variety in the dining rooms. Lunch in the buffet is varied daily and you can get burgers, hotdogs, etc a good part of the day. Our cabin was 7112 port and aft which is an excellent location for the buffet, pools and drink station. There is more storage than we needed and love the separate bathroom areas. Ventilation, lighting, air conditioning all worked as expected. Port is the side to be on for the Key West/Bahama cruise from Galveston because you have two sea days and the sun hits your balcony all day. Our assistant room steward, Edgar, was fantastic. He was as good as any we've ever had. For those who have been cruising several years and remember the times when you walked out of your cabin and turned around because you forgot something - to find somehow your cabin steward had already cleaned it that's how good he was and we leave by 8 am. We were on a Canada cruise, different cruise line, in September and there were times our cabin wasn't cleaned until after lunch. Another cruise line has gone to an optional 2 times a day - didn't like that at all. Back to Edgar - the most amazing towel animals ever - a 5 foot long alligator with the remote in his mouth, a frog where you could actually see the bugged out eyes. Really works of art. He was always smiling and did an excellent job. This is a Christmas cruise and it is Disney so there is no casino and there are a lot of children, but it's what makes the cruise. It is great that you can actually find several things to do while dinner is going on and that is rare. There was a piano player, a singing duo, comedians, trivia contests and other things during the usual very lack times on other cruise ships. We never had trouble finding entertainment from 5-8:15 pm our dining time. We normally sit in our cabin or go to a bar waiting on dinner - not on Disney. We didn't do any excursions through the ship. Castaway Cay is a beautiful Island with lots of stuff to do. The adult beach was still in repair from the late summer hurricanes and it actually had a bad odor from the rotting seaweed. But the barbq was good and transportation to and from it was constant. We wouldn't do this itinerary again, but we are thinking about the Mexico cruise next year. Read Less
7 Helpful Votes
Sail Date: September 2017
Did we have a good time? Yes. Could the cruise have been better? OH, YES! Would we do it again? Only when we have a grandchild to take along, in three or four years. Was it over priced compared to a normal cruise? Not just YES, but Heck ... Read More
Did we have a good time? Yes. Could the cruise have been better? OH, YES! Would we do it again? Only when we have a grandchild to take along, in three or four years. Was it over priced compared to a normal cruise? Not just YES, but Heck YES? Did we feel we were treated well? Depends on who on the ship we are talking about; some folks were really wonderful, others were horrible. Did Disney’s Treatment meet our expectations? Again, it depends on who you are talking about---the customer service folks before the cruise, the customer service (Purser’s office) on the ship, the cabin attendant, or the folks in the dining rooms or bars---or the folks at Port Canaveral who got us on the ship. Let’s take it bit by bit. Our reservations guy was wonderful. If you need a good reservation agent, go to Vacations-to-go and ask for Finn. He is terrific. Got us exactly the room located where we wanted it. Disney’s pre-cruise “customer service” needs MAJOR overhaul. They don’t know a thing about the ships offerings, when it comes to electrical power for medical devices in the cabins, they know nothing about food offerings for people who are Gluten intolerant, and they really don’t seem to care about customers. That is a hard thing to say, especially about a Disney company, but it is true. 1. They told us there were outlets on both sides of the bed for CPAP medical devices. Wrong! There was one outlet on one side of the bed. [To be fair; that is an improvement over most cruise ships. But, what they told us was WRONG ---and that (as Edith Ann always said), “Is the Truth!”]---so lousy pre-cruise information. 2. We are both Celiacs---i.e. we are gluten intolerant & they also told us we couldn’t eat anywhere except in the main dining rooms. Wrong! Anywhere on the ship we went when we asked we were told, “OF COURSE, we can take care of you.” So, another WRONG! 3. They really need to do some staff training for their call center. Their email replies to need to be reviewed by managers, who actually know about the ship, so they can correct incorrect information. Boarding: Usual herd operation with a difference---there is a Disney character on hand---to greet people and have photos taken with them. The actual ‘processing’ was about the same. Show your passport, get a card, and off you go right onto the ship. Couldn’t have been easier, and with the character there entertaining all, actually a bit fun. Then, you get ON the ship. Greeting you and welcoming you is terrific. Very nice” line up” saying, “Welcome Bill and Gwen.” Of course, our ‘boarding time’ was 13:15 and the last ships tour was at 13:30. So, we missed that, and were lost most of the cruise. There really should be a ships tour at 14:00, 14:30 and 15:00 to get late boarders (did I mention they ASSIGN you a boarding time?) a chance to explore the ship. It is a big, beautiful ship. It has lots of ‘adult’ areas---if you either stumble on them (as we did) or find them ahead of time in the ‘Ship Information’ online. Which mentions The District’ (four or five bars and dancing), and the Meridian Bar at the stern, but doesn’t really give enough information about them. We did enjoy the pool and hot tubs in the adult only area of the foredeck. We did enjoy the bar that was open there during the day; we would have enjoyed the second bar that had gluten free tap beer---but it didn’t open until 17:00---and we were looking for a drink at 13:00; not very nice scheduling, we thought. There is a nice bar in the main atrium of the ship. The bar tender there really didn’t know how to make a dry martini. Even when I carefully & fully exactly explained how I wanted it made. Unfortunately, she’ll probably never learn, since the tip is built in---not added on---so she’ll never be punished for doing it wrong. There are great Disney shops toward the bow; expensive, but nice. There are lots of opportunities for folks with kids or grand-kids to enjoy meeting ‘Characters’ and ‘Princesses’ which looked just great. We are looking forward to bringing our little “Princess” when she is five or six. We loved watching them and thought, “we’ll be there in a few years!’ Our dining experience---unlike what 800 customer service warned us about---couldn’t have been better. We first went up to the buffet and asked if we could get anything eat, being Celiacs. “Of Course!” (to our surprise!), they said. A Maitre’d appeared, asked us what we’d like, and had an attendant go back into the kitchen and got us exactly what we wanted. No problem at all! When we got to the main dining room, they gave us a table for two (really appreciated, since we get so tired of explaining what gluten intolerance is), right by the wall, and gave us an incredible meal. AND---it was my wife’s birthday cruise---and the turtle (from Finding Nemo---Crush) came around and wished my wife Happy Birthday! Lead the section in singing Happy Birthday to her. Incredible! One note on main dining: You change dining rooms daily, but you KEEP your Matre’de, your waiter, and your assistant waiter. Our Maitre’d --- Rexson --- was terrific. He made our cruise really special. Our waiter ---Emile---and assistant waiter---Aziz--- were also terrific---so attentive, so nice, so caring. So careful, to see we got nothing but Gluten Free. Including! Ta-Da! Gluten Free donuts at breakfast! Gluten Free waffles at breakfast! Gluten Free blueberry pancakes at breakfast! OMG! Can I just LIVE on this ship? And dinner---we had French Onion soup---Gluten Free bread covered with wonderful dripping cheese. We had Escargot that was so tender and so garlicy that it was just incredible. And, gluten free hot rolls or bread each meal. We were in paradise! Our cabin (9664) was very comfy. Our Cabin Stewart (name we can’t remember) was just wonderful. Two sinks in two bathrooms. Each is a ½ bath actually; but with a difference. One has the shower (& larger sink area) --- immediately claimed by my wife; and one has the water closet (& adequate sink area) --- which I was happy to have. The room ‘may’ be a bit smaller as a result; we couldn’t tell if it was. Didn’t seem like it… The balcony seemed the same size and was nice to get some fresh air or watch the sea go by. It had a nice door that slide sideways, instead on inward, which was also nice. Our problem with CPAP breathing machines sent me down to the pursers desk/customer service. They didn’t have an extension cord (you are forbidden to bring your own extension cord or power strip in “The Rules,” sent before the cruise) but they did offer a power strip. For a $50.00 deposit unless, you returned it at the end of the cruise. I returned mine, before the 08:00 “GET OUT OF THE ROOM” deadline---and they’d charged it to my American Express--- anyway. Still dealing with that issue… Other folks we found incredible on the ship included Claudette in The Pink Bar (Champagne) and Stephan in the Meridian Bar at the stern. She really knows her bubbly and found one my wife loved. Stephan was a master of Scotch (my weakness) and introduced me to a wonderful smoky single malt I’d not before found (& I’ve visited Scotland). Both were terrific. FYI---it is really NOT a three day cruise----it is two & ½ or ¾ days but three nights. Breakfast on debarkation day is at 0615! Is there a world at 0615? Are you kidding me? Off the ship by 10:00, since you don’t board until noon---that is not three days---on the Dream. Read Less
Sail Date: August 2017
Me, my mom, and the rest of my family went on a Disney cruise, the Disney Dream, to the Bahamas. It was a 3 day & night vacation, and during the drill, I went down and later back up more than 200 feet of stairs. Almost as tall as ... Read More
Me, my mom, and the rest of my family went on a Disney cruise, the Disney Dream, to the Bahamas. It was a 3 day & night vacation, and during the drill, I went down and later back up more than 200 feet of stairs. Almost as tall as the Citrus Tower in Clermont. The thing is that at my destination, me and my family went onto the Atlantis park, and went into the pool. I went on a lazy river with my mom, filled with several short and surprising waterfall drops in caves. The 1st few hours there were fun and I had lunch and drank. It was all fun until the last few hours, where my sister waited to go on the big waterside. It was h e double hockey sticks, I was getting hot and thirsty, and I saw the ship out at the distance, and I wanted to go back in there so badly, but it wasn’t until after another few hours that my sister waited and finally went down the slide. 4 Hours for a Water Slide!?! 4 hours is 240 minutes, and 3 hours is 180 minutes. I was glad I was in the water the whole time, but I was getting heat exhaustion and I was covering myself with water. I was dehydrated, among the most I’ve ever been. Once she was done and I was back in the ship, I was SO relieved to feel cooled off and hydrate myself again. Yet 3 or 4 hours or more out in the sun without water will really do a number on one, and I’ve gotten sunburn as well, even though I was covering myself with water. The worst areas were my shoulders and upper face, and my arms. I was tired and I felt like my sister, after waiting in line over 3 or 4 hours, was dehydrated and heat exhausted as well, though at the 2nd half of the line, she was covered in shade. So she must be lucky, and I was the real victim. I will NEVER forget, and after remembering this, I feel like I never want to go on another cruise vacation or to the Bahamas again. Read Less
6 Helpful Votes
Sail Date: May 2017
We were given this cruise as a "gift" to celebrate a milestone birthday from a relative that belongs to the Disney Vacation Club (DVC). The cruise was a great getaway for adults - from our pairing at the dining tables to just ... Read More
We were given this cruise as a "gift" to celebrate a milestone birthday from a relative that belongs to the Disney Vacation Club (DVC). The cruise was a great getaway for adults - from our pairing at the dining tables to just being able to have "alone time." Want to relax? Find the padded windows on deck 3 outside of Azure to read a book or nap while watching the Canadian/Alaskan nature go by. Some real positives - HOT - hot chocolate available during the northern part of the trip - lentil soup served outside as well. As mentioned previously, food was just OK - the halibut was always overcooked (a shame for such an expensive piece of fish). And except for Palo, the food was never really hot. Service was 5-star from the hostess to the wait staff. Late movies were almost always in 3-D. The Pirates - Dead Men Tell No Tales premiere was in the Walt Disney theater the night it opened in the US. A the Frozen show is probably the best presentation we've seen this side of Disney-based Broadway shows. Cabin (standard/inside) was very comfortable except that the shower was a bit hard to get "all wet" due to the low height. Having a clock next to the bed was a nice touch. Excursions are expensive - and if you don't take one - walking around Skagway, Juneau and Ketchikan can get pretty tiring of jewelry and t-shirts (although the tram to Mt. Roberts is right by the docks). Not sure we would have picked Disney if this hadn't been a gift - but if you and/or your kids are Disney fanatics - this is a great cruise. Read Less
5 Helpful Votes
Sail Date: May 2017
Just got back from the first Alaska cruise of 2017. This was my husband'f first time ever on a cruise ship so I picked the Disney Wonder and we did Disney for Adults to celebrate our 41st wedding anniversary. Disney did it up right ... Read More
Just got back from the first Alaska cruise of 2017. This was my husband'f first time ever on a cruise ship so I picked the Disney Wonder and we did Disney for Adults to celebrate our 41st wedding anniversary. Disney did it up right from the beginning with a Happy anniversary card inside our cabin to a special dessert at the first dinner to a special invite to meet and greet with the characters. This was my 2nd trip to Alaska on the Wonder, the first time with my twin sis. We were in an inside cabin #7063, it slept three but just the two of us. The cabin was in Midship on deck 7, and between two decks of staterooms. Very quiet and very steady. Really enjoyed the updates and refit of the new Disney Wonder after its dry dock. Just a few notes to those of you coming back, as I did, for the 2nd time to Alaska. With the changes that happened to Wonder in dry dock one of them is at the aft buffet Cabanas. The deck 7 aft deck is gone, now above it is the deck for Cabanas on deck 9 (don't know what was on 8)and an extended inside eating area. Also gone is the Tracy arm fjord day Bar-b-q on the aft eating deck. Asked why and they said with the outside eating area smaller not enough room for outdoor cooking. Never fear though, the hot soup in bread bowl still exists that day and is served by walking wait staff on deck 9 and 10. More about changes to Wonder--on open house time embarkation day got to see updates to kids and spa areas and can only say excellent!!! Deck 9 changes great too! The Adult deck as great as always. On our first night dinner we were in Animator's Palette seated with wonderful adult table mates, but at one of the back wall tables. If seated there expect service to take longer. why? Because the wait stations to pickup food and clear tables are in the corners of the back wall requiring the wait staff to backtrack over the one only route on each trip since they could only access the table from one end and not around the table as other locations in the room. Also these tables, we found out, were the farthest from the kitchen. No problem in Tiana's or Triton since we were at oval tables with full round access. We finished, with the same wait staff for all restaurants (Disney rotates you through all the restaurants for evening meals and your wait staff goes with you), a full 20 minutes later in Animator's Palette than in the other two. That's not to say that all of Animator's tables were slower just all those at the aft back wall. Not our wait staff's fault, just the layout of the room. Tiana's was Excellent! Really enjoyed the menu and the supper club atmosphere with live music throughout the entire dinning experience and the 2nd seating of the trip Mardi Gras night was a real hit. Triton's was excellent as always. Sea food aboard and the deck 9 buffet and quick eats were excellent. Not to mention the free ice cream and beverage dispensers on deck 9. And free room service daily. A nightly mickey ice cream bar was how we ended the day, all inclusive. An up point on Animator's Palette. With three seatings here on this trip since we were at Animator's palette the first night, we got the regular show the first night, which was great, on the middle night was also Frozen night and the the restaurant was decked out with Frozen artwork and colors, on the last night we got to become animators and see our own art work in the show that was more than excellent. We had great weather for most of the trip, thank you Disney. Had some fog and mist on first day at sea but cleared up to broken clouds. Had one night of high very high winds, but the captain and his crew did their best and kept us on top of each breaking wave for an easier ride. We got our sea legs quickly and were rocked to sleep that night. Next day we were due for Tracy Arm but too much blue ice in fjord so we went to the alternate Endicott Arm and Dawes Glaicer. It was fantastic. The ship had room in the fjord to turn broadside to the glacier for great views of the face. We had sun that day so calving was witnessed. Saw wildlife on the way out and had the deck 4 to ourselves. Had cold hard wind in Skagway but sunshine through clouds. It's Alaska, so you layer up and keep on going. We enjoyed the experience. In Skagway we did the National Park Walking tours through historic downtown Skagway--3 different tours and free as long as tickets last. Get your tickets first thing in the A.M. at the National Park Office at 2nd and Broadway. In Juenau we went to Mendenhall Glacier and the Glaicer Gardens. If we saw one eagle we saw 50 and one really close fly by. In Ketchikan we toured the totems at the Totem Heritage Center and shopped. Great sunny day, so came back on ship to enjoy the pool area and decks. The stage shows are not to be missed on this ship. You are seated by dinner rotation so the theatre is never overcrowded for seating. The new stage musical Frozen is fantastic as well as the last night show Dreams. Inbetween is excellent entertainment in the main theater as well as the adult only clubs at night. Got to see great first run movies--and early viewing of new Pirates movie.On last night went for quick trip back to stateroom after dinner and saw an envelope in the fish by our door. We got a special invite (after the Dreams show) to a special meet and greet in D lounge with the characters before the Till we Meet Again show in the lobby. This was a special treat and one on one with ALL the characters before the show. Thank you Wonder staff for the invite. Next morning they assign you to a breakfast seating according to your first restaurant seating time. We chose to do the express walk off after breakfast since we had the first breakfast seating and would be out of the room before 8:30am. We were walking off the ship and to Disney airport transportation by 8:10a.m. We had an excellent time and took advantage of the "hold my place" plan to book our next cruise. For $250.00 you can "hold my place" and have up to two years to book your next cruise and still receive the shipboard booking credits and discounts. It's a win-win. This allows you time to check your schedule and travel buddies names for reservation. We really liked that and took advantage of it. Looking forward to the next cruise. Read Less
12 Helpful Votes
Sail Date: May 2017
We are a family of five. Three seniors and two adults. We are attracted to Disney because of the reputation of great food, entertainment, and service. We also wanted to see Alaska which this trip was perfect for. To start, we spent two ... Read More
We are a family of five. Three seniors and two adults. We are attracted to Disney because of the reputation of great food, entertainment, and service. We also wanted to see Alaska which this trip was perfect for. To start, we spent two days in Vancouver before going on the ship. Arriving to the port was easy. Cabs take you straight to the port and drops off right where the Disney staff are awaiting to direct you. Everyone was friendly and helpful. Check in was easy and there are staff everywhere to direct you where to go. We got on the ship without a hitch. We were amazed at how clean and well maintained this ship is. We have two rooms with windows. Figure it wasn't much use to have balconies going to Alaska. This is a smaller ship after having being on Royal Caribbean's Allure of the Seas. Our room attendant was great. In fact, all the staff seem happy and helpful. They always greet you with a warm smile and greeting. We ate mostly at the main dinning rooms. Our waiter and assistant waiter are totally awesome. They cater to us better than any restaurant we have been to. They know what you like or dislike by the second night and makes recommendation accordingly. The food quality was good and better than what we had on Allure. It is probably the best amongst all the cruise line in terms of main dinning room food. We went to Palo on the second night. This was awesome in food and service. The souffle was to die for! Never had such good service in any restaurant before. The view from Palo was great being in the aft of the ship. The shows were great. It is nearly impossible to produce shows that caters to everyone. Disney has mastered this. The Frozen musical is just unforgettable! The lady portraying Elsa sang Let It Go much better than Idina Menzel. The daily itinerary is not as packed as say on Allure but nicely organized. Everyone is able to make it to the shows on a daily basis. We went on three excursions. The magic of this trip is that there was no rain to ruin any day or shore excursions. This is almost unheard of in Alaska. If you are into nature, then this is a blessing. We took the White Pass train ride in Skagway. Then we went on the Mount Roberts tram and the Mendalhall Glacier. Last, we did the city tour of Ketchikan. We booked through Disney which is about the same cost wise as booking independently. Disney is expensive but this is totally worth it. You go on cruise expecting good food and service so you can enjoy yourself and relax. Disney nailed this perfectly. so the extra cost is justified in my mind. We are already booked on another Disney cruise to Caribbean in February! Read Less
10 Helpful Votes
Sail Date: February 2017
We choose Disney because we had heard so many good things about it. My husband wanted to surprise me for my birthday. So, he booked the cruise. Wanting first to experience for ourselves what a lot of people were saying about Disney, ... Read More
We choose Disney because we had heard so many good things about it. My husband wanted to surprise me for my birthday. So, he booked the cruise. Wanting first to experience for ourselves what a lot of people were saying about Disney, and secondly wanting to check it out before possibly taking all of our eight grandchildren. This is what we encountered.... Upon arriving we went to the dining room to try and change our reseravation time(that was determined by Disney) they could not accomodate unless we shared the seating with others. They did call mid week saying they had cancellation, but they called too late and we had already eaten at flos. Being people that like to eat early, waiting until 6:30 to eat did not work for us. We are use to other ships that actually have a decent dinner buffet for those who do not like eating at the dining room every night. My husband and I are seasoned cruisers, and on different ships. This is the very first time that food was not available with pastry stands, cookies and other sweet desserts. Midnight buffets, and other specialty stands that you don't have to pay extra money for. On the staff....They seemed to get a lot of perks that guests did not. Eating at Cabanas when it was shut down, getting food first when waiting to get food. (Very disappointing) mingling and talking to each other before reaching out to the guests. I am all for a happy crew, and seeing them all get along. I do have a problem when it's at the expense of paying guests. Now for your adult setting,Awful!!! Honestly I could not wait to get off the ship to hear laughter, and singing, and music. For those of us without children, and do not want to read or sleep, it would be very refreshing to hear more live, or speaker music. It was painfully dead, and Way too Quiet. On a positive note, the staff up there was so pleasant and friendly. Always ready to assist. They were wonderful! I'm sorry to say, but this was not a good experience for me, and I don't think I will be taking any future Disney cruises. Read Less
6 Helpful Votes
Sail Date: February 2017
This was our 30th cruise and first on Disney. Will never go Disney again. I completely understand that this is mainly for kids (8 and under is probably ideal) and adult care and feeding is secondary.. From an overall cruise experience, ... Read More
This was our 30th cruise and first on Disney. Will never go Disney again. I completely understand that this is mainly for kids (8 and under is probably ideal) and adult care and feeding is secondary.. From an overall cruise experience, RCL, Carnival, and Princess cruise lines offer more variety and choices for daily activities caring for both adults, families, and children. As far as the food goes, a major disappointment. If you are not prepared to eat at specific times and just feel like the buffet and not the dining rooms - forget it. No buffet after 2:15 pm. It's Flo's, pizza, hamburger, chicken nuggets, sandwiches, etc., at three stations till 6:30 pm and that is about it. Pizza opens again at 9:30 pm. Cabanas at night turns into a sit-down dinner place at 6:30 pm with a limited menu - no buffet. Food was average at best everywhere including dining room and the morning and early afternoon buffet. RCCL, Carnival, and Princess all had more variety, more options, and better food. Read Less
7 Helpful Votes
Sail Date: December 2016
We enjoyed the ship - excellent shape. There were a lot of children running around and not taught to be polite and considerate of others in public. We made use of the adult only areas for quiet time. The major issue was screaming ... Read More
We enjoyed the ship - excellent shape. There were a lot of children running around and not taught to be polite and considerate of others in public. We made use of the adult only areas for quiet time. The major issue was screaming children in the dining room - what is the matter with parents? Rotating dining rooms was different and enjoyable. Appreciated the casual dining attire, hubby was able to wear shorts and was very comfortable. Liked having a restaurant, not a buffet, on port days. Enjoyed the ship tours. Our Disney VISA ship credit was valid only for beverages, no use to us. We booked another cruise for next year with our group from a Florida retirement community. Embarkation was different from what we are used to and it wasn't explained in advance. We were all held in a large room and groups were called for boarding by number. Read Less
2 Helpful Votes
Sail Date: December 2016
We had three families traveling. My grandson and his family (3), my daughter and her family, (2) and my husband and I. The entertainment was the best I have ever seen and we have been on at least 6 cruise line and have taken many ... Read More
We had three families traveling. My grandson and his family (3), my daughter and her family, (2) and my husband and I. The entertainment was the best I have ever seen and we have been on at least 6 cruise line and have taken many cruises over the past 30 plus years. (more then I can remember) Our cruise went out of Galveston, TX. We all went in the day before the cruise and stayed at Tremont Hotel. The port is very close to this hotel. There is also a store that you can buy wine, not too far from the hotel. Our cabin on the ship was nice, it had plenty of space for our clothes. We also could get everyone in our room to have a glass of wine before dinner. The room steward was very good. Service in the dinning rooms was good. I would go again on the Disney, with family. Read Less
1 Helpful Vote
Sail Date: November 2016
Disney Wonder 83308 Built 1999 Last Dry Dock 2014 The Good Short gangplank for boarding during embarkation and disembarkation. Embarkation Lunch in the MDR, and the host led us to the table and stored our bags for us. ... Read More
Disney Wonder 83308 Built 1999 Last Dry Dock 2014 The Good Short gangplank for boarding during embarkation and disembarkation. Embarkation Lunch in the MDR, and the host led us to the table and stored our bags for us. Table for two in MDR. Immediately asked about allergies and even cabin steward knew about them. Nice wide aisles in MDR. Photographers culled the bad photos before adding to system for purchase. One of the most comfortable beds in over 25 cruises. Several power outlets, two on each night table, but not sure if US would work. Didn’t try. One European, couple/three US, two USB Plugs. We have a Kindle International Charger set that always lets us use the EU plug. The Bad Very small ship, but still had to wait until after 1:30 to board. Need better grab bars in the bathroom. Remove the wall between the toilet room and the tub rooms and make it one large bathroom w/ two sinks. Much worry about cross contamination. No separate kitchen when preparing food for people with allergies. No Prunes. Very noisy MDR. Horribly slow internet. Midship elevators too narrow Not Enough Room between bottom of the bed and wall. Final Note: We returned to EZ Cruise Park, and found DH had left the window open. But happily saw they had taped plastic over it! Read Less
6 Helpful Votes
Sail Date: October 2016
We sailed on the Disney Fantasy for the third time and loved it just as much as we did the first time.. We have sailed with Disney Cruise Lines 11 times, but always leave our kids and grandchildren at home. Our oceanview stateroom 2038 ... Read More
We sailed on the Disney Fantasy for the third time and loved it just as much as we did the first time.. We have sailed with Disney Cruise Lines 11 times, but always leave our kids and grandchildren at home. Our oceanview stateroom 2038 was the perfect location for us. Close to the elevator and reasonably quiet with very little ship motion. We requested a table for 2 in the dining rooms and had no problem with this request. Big thanks to our wonderful table servers, Aries and Dejung, along with Head Waiter, Harry! Yes there are lots of kids on the ship but we stayed in the adult pool solarium and had wonderful conversations with lots of new pool buddies. Disney does the best job possible of assuring that kids do not come into these areas as well as the evening night club venues. When we wanted to see kids, then we joined family activities as well. Halloween on the high seas is always such a great time and we were amazed at the fantastic costumes that guests wore. I even went "trick or treating", just like the kids and got some really neat goodies, that my husband and I enjoyed after the cruise. The food was very good and if you don't see something you like on the menu, just ask and they will be pleased to accommodate you. We enjoyed a delicious complimentary dinner at Palo because we are Platinum level. It would be nice if Disney would reward top level guests with drink discounts and some other perks in the future. We met a senior couple that have sailed with Disney 75 times and always by themselves!! We have been on 36 cruises on all the major cruise lines and I must say that the Disney staff always provides the best service, hands down! We were shocked at the high energy level of their adult entertainment staff, especially Tishia. That woman is unbelievable. Disney is definitely the happiest cruise ships at sea. The theatre production shows are not to be missed and of course we enjoyed first-run movies in their state-of-art movie theatre. Read Less
1 Helpful Vote
Sail Date: October 2016
We chose the Disney Dream as it fitted in with our vacation, we were a family of 8 from Australia with 3 teenager girls & 5 Adults, We have cruised many times before with a lot of other lines, but at this time we put the Disney Cruise ... Read More
We chose the Disney Dream as it fitted in with our vacation, we were a family of 8 from Australia with 3 teenager girls & 5 Adults, We have cruised many times before with a lot of other lines, but at this time we put the Disney Cruise line at No1. From the minute you check in to when you leave the staff are always friendly, helpful and make it a very memorable holiday. We all of us we chose a family outside cabin with porthole, which was fantastic, the space in the cabin was great, the cupboard & wardrobe more than ample, the separate shower to toilet was just wonderful. The meals were wonderful, from the dining for breakfast to the buffet for lunch and the different restaurants for dinner we couldn't fault it, and the staff were exceptional. We docked at Cozumel & Costa Maya because of Hurricane Mathew which were great, even though we didn't do an excursion loved our time ashore. The entertainment was as good as anything you would see at a show anywhere, and quite a lot of bars to get away from the characters & children if you thought you needed to. Our family loved the water slide and spent quite a bit of time in the pools. We would cruise with them again in a heartbeat and are now looking at other places in the world Read Less
1 Helpful Vote
Sail Date: September 2016
Just got home after spending 3 nights onboard the Disney Dream. Our group of 13 had an infant, children, teenagers, parents, grandparents and married couple without children. Our first Disney cruise was mostly positive. The value for money ... Read More
Just got home after spending 3 nights onboard the Disney Dream. Our group of 13 had an infant, children, teenagers, parents, grandparents and married couple without children. Our first Disney cruise was mostly positive. The value for money is good and the variety of activities was excellent for our mixed group. The ship is well laid out, and comfortable once you are at any area. Our staterooms were excellent, well appointed and were cleaned twice each day. We had 2 connected rooms, accessible room and a double room, all family rooms with balconies on the 8th deck. The entertainment was excellent although more children centric, but if that is not your thing, this is not cruise line for you, so bring your child, inner child or stay out. The seating in the theater has some restricted views in some seats, something that we had to live with from the accessible seats on the 3rd deck level, but after experimentation we found the fourth level to have a better view. We had to be at the theater 30 minutes early as only couple of seats are accessible. The staff while courteous, are not trained to offer help to people with disabilities. The bigger offenses came from other guest who will run over you every step of the way, specially when you are getting on the elevator, getting on or off the ship or at anyplace that is crowded. Some people were kind enough to offer you help, while many others jumped in front of you as you slowly make your way leaving you at the back of the growing line. Based on our experience, I believe Disney should offer priority help to people with disabilities, not because they should not wait in line, but because other people are jumping the line. Overall I would say that we all had a wonderful time, and other than some minor difficulties in getting the Grandparents through frantic people From all ages, cultures and manor levels. We did a private tour of Nassau because we couldn't establish if the tours were suitable for people with disabilities, we were glad we did, as our guide gave us an excellent historic and scenic tour of the island with total controll for when and where to go. The only other complaint was with the seating at the resturant, we did not like our table the first two nights in the corner of the resturant and next to the serving station one night and in a separate room the second. We complained both nights and the head server insisted that this was, "what was reserved for us" he wouldn't understand that, it was done deal the first night but it was up to him to give us a better table the next night, then the whole thing repeated the second night, and he kept saying "this is what you reserved" and he could not understand that we did not pick tables and it is ok to have a bad table the first night but not every night, he finally understood and we had a reasonable table for the last night. Read Less
4 Helpful Votes
Sail Date: September 2016
This was our third Disney Cruise. Had it not been for poor experiences on shore excursions I would have given it an excellent rating. This ship, the Disney port staff and ship staff were excellent. In our opinion Disney Cruise Lines ... Read More
This was our third Disney Cruise. Had it not been for poor experiences on shore excursions I would have given it an excellent rating. This ship, the Disney port staff and ship staff were excellent. In our opinion Disney Cruise Lines is top notch and worth the price. Our dining room servers, Jimson and Gerry were GREAT!!!. The food was excellent. The stateroom was well maintained by our Host, Kenneth and the staff keeps the ship extremely clean the entire trip. The only bad experience on board was around the adult pool. DCL posts everywhere and announces that saving of seats in the theater and around the pools prohibited. However, on more than one occasion we could not get a lounge chair at the adult pool because people were leaving personal items on the loungers for more than 30 minutes and no one was enforcing the rules and removing their items. Very disappointed at this as everything else seems to be well controlled. Our experiences with the shore excursions was less than favorable. Our first excursion was Naples/Sorrento/Pompeii. Didn't really get any time in Naples. Had an hour and half to wander around Sorrento and catch some lunch and take pictures. To us this was plenty of time in Sorrento. We had a very nice lunch, did some shopping and got some nice pictures. It was then on to Pompeii. Pompeii was very interesting, but our tour guide, Karim, was hard to understand, moved and talked very quickly and the crowds made it very difficult to enjoy this interesting location. In Pompeii there was no time to take pictures or do any souvenir shopping. It was go, go, go. On the drive from Sorrento to Pompeii our guide spent all of his time on what appeared to be a personal phone call rather than pointing out potential interesting sites along the way or sharing any additional historical information with us. Our second shore excursion was a walking tour of Vatican City/Sistine Chapel/Coliseum in Rome. Unfortunately we did this tour two days after the Canonization of Saint Theresa, so there were a lot of tourists in town still. Again, the sites were interesting to see, but the guide was hard to understand, you had to take pictures while you were trying to keep walking, hear the guide and make your way through the crowds. The dress code and picture taking rules at the Sistine Chapel are very strict and adhered to which I can appreciate and respect. Out of 10 hour day of touring we had about 90 minutes to take pictures, eat lunch and look for souvenirs. This was only at Vatican City. No time at the Coliseum for anything other than walking around. As an additional note, the guide coordinator, Paolo, was rude and discourteous. He embarrassed my husband and I in front of the other passengers on the bus and talked condescendingly to many people on the tour. I realize there is a different culture and we need to respect that, but his treatment of us was UNACCEPTABLE! The female guide was very knowledgeable, but again hard to understand and talked very fast. It is very obvious that DCL has high expectations of their staff and hold them accountable if they do not meet the expectations. I know they probably don't have a lot of control over the staff on the port tours, but they do when it comes time to contracting with a company who provides the tours. DCL needs to make sure they let the companies they are contracting with what their expectations are. I would like to think DCL would have considered reprimanding Paolo on this tour and Karim on the Pompeii tour if they were employees of theirs. Next came Florence and Pisa. Florence was great! Our guide, Irene, was the best yet on the trip. She was fun and informative. We had 3 hours to tour Florence on our own. Was able to eat a great lunch, take time shopping and get some great pictures. Was not impressed with Pisa. Would have rather spent all day in Florence, but didn't know this until we experienced it. Our last port on the cruise was Villafranche/Monaco/Monte Carlo. We did a half day tour which part was walking and a one our little train ride. Our guide at this port was very nice and did a good job. We had 30 minutes on our own in Monte Carlo at the harbor. Because we returned to the port at 1:00 p.m. that day we could have toured Villefranche on our own, but we were so exhausted from running so hard and fast at the three previous ports we choose to go back to the ship and relax. I think this half day tour is also offered in the afternoon. I would recommend taking the afternoon tour as shops and things did not open until late morning in this port. If you take this cruise and plan to spend some time in Barcelona before or after the cruise I highly recommend booking a full day tour on your own with Barcelona Day Tours. They max their tour groups at 12 people and the price was great. Better than the price offered by DCL for this tour. This was the best land tour we had our entire trip. Barcelona is a great city with super friendly people. Would do Barcelona again, but none of the other ports. Yes, we will sail with Disney again as the ships, their staff, the service and the overall quality of the product is outstanding. However, we will take a much harder look at doing any port excursions they offer in the future. Feel we could have made better use of our time doing the ports on our own for the most part on this cruise. Read Less
4 Helpful Votes
Sail Date: August 2016
As a gift for my 50th birthday my family took me on the Disney cruise. This was my first-ever cruise and I did not know what to expect. The Dream was spotless, the rooms were immaculate and the staff was over the top attentive. The shows ... Read More
As a gift for my 50th birthday my family took me on the Disney cruise. This was my first-ever cruise and I did not know what to expect. The Dream was spotless, the rooms were immaculate and the staff was over the top attentive. The shows and other entertainment was amazing. Every morning there was a navigator paper in her room telling us the daily events times and places. There was an app for your phone called the Disney cruise and that helped us throughout our stay on the ship. Our first Port of Call was Nassau Bahamas and it was a very interesting does it. There was a cast member on the ship that advised us where to go, where not to go and how to shop for jewelry so we were able to know exactly what we were buying. He also told us if we had any questions about our purchase to have the store manager page him and he would come to the store and assist us. Our second Port of Call was at Castaway Cay, Disney's own island. Where we were able to do a 5K, have lunch and swim in the most clear water I've ever seen. Our last day was a baby. It was most relaxing and I was sorry that it was over. I definitely will do it again. Read Less
11 Helpful Votes
Sail Date: May 2016
We chose the cruise because of the wonderful time the family, eleven of us in total, had on the Magic in the Mediterranean. The embarkation was alright but it seemed like the staff were pressured. The ship at a glance seemed nice. My wife ... Read More
We chose the cruise because of the wonderful time the family, eleven of us in total, had on the Magic in the Mediterranean. The embarkation was alright but it seemed like the staff were pressured. The ship at a glance seemed nice. My wife is handicapped and our two grandsons were with us and when we got to the room I could not believe how small it was and my wife could not use the shower. I talked to the purser who was very apologetic and urged me to go the service desk to request assistance. I was by then fuming and asked to speak to the manager, the gentleman at the desk asked me to please let him know what the issue was. I explained and after 5 minutes he came back and escorted me to an accessible room which was wonderful, the staff moved our luggage to the new room and I took heart that things would be good after that. We found as time went by that the food was average in all the restaurants. The fast food on deck eleven was better than the formal restaurants. We informed our restaurant staff what we thought of the food and they apologized but I know there was nothing they could do about it so we left some plates more full than empty. You would think the kitchen would figure it out from comments and the amount of uneaten food! The servers we had were superb and engaged the kids with puzzles and games every evening, we would eat what we could then would go to deck 11 to finish eating something better. The public areas seemed no larger than the areas on the Magic and now much more crowded. If you jumped in the pools I don't think you would have hit the bottom for all the people. We scheduled to snorkeling trips on our own, not through Disney, on Tortola and St. Thomas, they were great. An example of the public area issue is O'Gill's pub, if was smaller than on the Magic and not near as nice. The waiter was not very good either. Overall the staff tried very hard to compensate for the environment but were obviously strained, some in the stores were under-trained. The movie and live stage theaters were nice.Everywhere we went was overcrowded and not very pleasant. We were all excited to get to Castaway Key and due to my wife's walking issue they asked us to sit on a bench in the sun, after 15 minutes we asked the cruise director if the taxi was coming and she promised if was coming. After another 10 minutes and a call from our family asking where we were we just walked to the tram and made our own way. A staff member at one of the island stores stated he did not know were to get something as he just came off the ship and did not know much. Another passenger told us were to go get the item we were looking for. The point here is the staff is under-trained and overwhelmed, this is overall Disney's poor management. I have to say I was happy to get off the ship. We will not do a Disney cruise again after this experience. The value is just is not worth the cost anymore. Disney smothered the magic with their efforts to make the almighty dollar! I hope that Disney World is not managed like this now or we won't be going there in the future either. Read Less
7 Helpful Votes
Sail Date: April 2016
We took two of our grandchildren (ages 9 and 11) and mom on a four day, three night cruise to Nassau and Castaway Cay. We didn't use any of the Disney child care as the trip was so short and we had plans off ship. The kids had a ... Read More
We took two of our grandchildren (ages 9 and 11) and mom on a four day, three night cruise to Nassau and Castaway Cay. We didn't use any of the Disney child care as the trip was so short and we had plans off ship. The kids had a ball. We find Disney to be an expensive cruise but they do things first class. Our granddaughter meet all the princesses and our grandson loved the pirate night. They enjoyed the shows (we thought they were a bit loud) and the dancers/singers were excellent. They spent most of their time on the ship in the pools and slides. Disney has lifeguards on duty which made our oversight a bit easier. The three restaurant dinning process was very nice and the food as good as our cruises on Holland America. My wife loved the shrimp and crab at lunch each day. The service was excellent with the servers taking extra time to entertain the children during and after the meals. Dress is casual for the entire cruise. I like to the gym and there was no charge for the standard classes. In Nassau we went to the Blue Lagoon for an encounter with Sea Lions. We had been there a bout three years ago and there have been some changes. But it is well worth the time and cost. The cruise ships had booked the entire day so we couldn't get a private reservation so we took the Disney excursion. The day at Castaway Cay was great for us. Mom and the kids went ashore as did most of the passengers. We had a nice quite day relaxing on board. If you want to do the water slides this is the time. We were very impressed with embarking and disembarking. It all went very quickly and smoothly. All in all a very enjoyable trip. A Disney cruise is very Disney in all aspects. Not something we would do very often but it is well worth it once in a while. Read Less
7 Helpful Votes
Sail Date: April 2016
My wife and I choose to cruise again this month after most spring breaks and before the summer crush. The weather the first night caused some rough seas, but it was great the rest of the cruise. We had a nice day in Nassau, not too hot ... Read More
My wife and I choose to cruise again this month after most spring breaks and before the summer crush. The weather the first night caused some rough seas, but it was great the rest of the cruise. We had a nice day in Nassau, not too hot yet, and then a fantastic day on the beach at Castaway Cay. I even got in some fishing for bone fish with Captain Trey. For lunch on the beach at CookiesToo I would recommend the spicy chicken sandwich. Of course the ribs are outstanding as well. We ate our breakfasts in the buffet each day. The menu changes a little each day, but always has many choices. I love seeing a child with a plate covered with different pastries. The dinner at Palo was exceptional again. I would recommend this dinner as we always take a meal there each trip. There is an uncharge of $30/person, but well worth it. Jungle Book was featured on the ship the same night it opened everywhere else. It was fun to see in 3D. And yes, there were fireworks at sea on pirate night! Some of our fellow passengers told us they heard that fireworks on a ship was not allowed. Well we sure enjoyed them! Our room on the tenth floor was just below the adult pool so we heard chairs being moved in the morning. Since we rise early to watch the ship dock in port, we were not disturbed. Maybe we would't have even heard it. Read Less
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