1. Home
  2. Cruise Lines
  3. Disney Cruise Line
  4. Disney Cruise Line Cruise Reviews

8 Disney San Juan Cruise Reviews

I was invited at the last minute to join a friend. We had an inside cabin on deck 5. I usually sail balconies, so I was a bit weary. Cabin was great, amenities great, Service second to none. Any issues that did arise were dealt with ... Read More
I was invited at the last minute to join a friend. We had an inside cabin on deck 5. I usually sail balconies, so I was a bit weary. Cabin was great, amenities great, Service second to none. Any issues that did arise were dealt with promptly most times. One thing I felt like on my recent cruises with the other lines (Celebrity mostly) was that I was a burden to the staff, the buffet area was always messy, took forever to get things cleaned. Not so on the Disney Wonder. EVERY member of the staff had a smile wherever we met them, no matter what their position. Food was good. Buffet selection had items that many other cruise lines have largely cut back on (fresh smoked salmon, sushi). The future cruise booking desk was the one thing that Disney really needs to work on. Hours were not sufficient, one person couldn't keep up with the line. Drinks were a lot less than on other ships and the fact that you can bring wine in at every port compensated for the fact that they do not offer drink packages in my opinion. Embarkation was sub-par to Disney Standards, apparently due to issues with the terminal in Puerto Rico. Read Less
Sail Date February 2018
We went on this cruise because we haven't been to the southern Caribbean islands. Everything was wonderful on the cruise considering the ship was almost 20 years old. Word to the wise on the aft rooms they like to creak. This kept ... Read More
We went on this cruise because we haven't been to the southern Caribbean islands. Everything was wonderful on the cruise considering the ship was almost 20 years old. Word to the wise on the aft rooms they like to creak. This kept me up the last few nights of the cruise as the waters were not as calm. The ship is one of the smaller Disney ships which was wonderful. My son loved the slinky dog slide in Andy's Playroom. The shore excursions that you book through Disney was nice because everything was well organized. The waitstaff accommodated my son well for his pickiness. If you are looking for a family cruise to me Disney is the only way to go. For me and my wife there is plenty to do. We didn't have to just stick with family things if we didn't want to. And how else can I say this but the unlimited soft serve ice cream is great. Read Less
Sail Date January 2018
We chose to travel with our grandchildren and their parents to celebrate both of the children's 3rd & 11th birthdays. We chose aft balconies on the port side. We usually were on the land side when we docked and saw the port. I ... Read More
We chose to travel with our grandchildren and their parents to celebrate both of the children's 3rd & 11th birthdays. We chose aft balconies on the port side. We usually were on the land side when we docked and saw the port. I suggest the starboard side (right) if you are doing the Southern Caribbean.The cakes we purchased for them were absolutely delicious. They did not have real candles but chocolate ones. Our family was treated like royalty and our wait staff made every effort to make us feel like we were the most special family on the cruise.We loved the split bathrooms for privacy. However, the toilet side was a bit small and a passenger over 200 lbs may have to keep the door open. The availability of time with the characters was great. Lots of photo ops and our little one had a a Stitch pin and a host actually found Stitch and brought him over to our grandson for a private fun time with pictures. The pirate night was fun and everyone had a great time along with the fireworks display. There were many adults on board without any children. We are in Palo adults only $30 pp. It was amazing.I strongly suggest this specialty restaurant. Loved the FREE self service soda fountain on Deck 9. Lunch and breakfast in Cabanas was filled with good quality foods, even shrimp and crab legs for lunch. Loved that everytime when you entered a dining venue a staff member gave you a hand sanitizer. Never had any long lines.The ship was spotless for stem to stern. I am a travel agent and I have cruised on over 50 cruises. I must say that the food and service on Disney Magic was wonderful. Read Less
Sail Date April 2017
Arrival: ship is docked away from Old San Juan. Did not like that you could not just jump off and tour the town like other cruise lines. Needed a taxi for sure! Computers were slow and lines were long. Glad we went snorkeling and ... Read More
Arrival: ship is docked away from Old San Juan. Did not like that you could not just jump off and tour the town like other cruise lines. Needed a taxi for sure! Computers were slow and lines were long. Glad we went snorkeling and beached it before we arrived at 1:30PM. They did not announce our family as we entered. Not a big deal but my kids were looking forward to that part because they heard it from friends. Once we got on board there was no staff to help direct us. On carnival, there were lots of people directing us. Being our first time cruising, we didn't know if we went up or down to find our levels. Eventually by trying one, we figured it out. The food for the buffet upon entering was great. Really pay attention to the times though. Things are way different on Disney than other lines, Short window for lunch buffet. Missed it next day and had to eat other things. Not as good as buffet; king crab legs, jumbo shrimp, tenderloins, etc. Really really good. The soft pretzels were cold. When they say Cheese or Salt, it is cream cheese by the way. Hard and not good. The pizza is not good either. So much better on Carnival. Loved the sodas are included! and hot chocolates. Did not really like Tritans dining. It was nothing special. Teens not happy with food choices; duck, seafood, lamb, etc. We told the waiter we would just go to the buffet. He said "it is closed by now." (buffet window for dinner very short too) Waiter brought them a burger and buffalo wings! So nice of them. There was not any entertainment or anything to make that dining fun! Loved the other two rooms. No one really dresses up so don't fee like you have to! We had plenty of room in our ocean view. Def much bigger than other cruise lines. Shows were very very good! Liked that all three nights had one. Not used to going to an early show before dinner. PIcked late dinner thinking we would see a show after dinner. Still had to get ready the same time as everyone else on ship. The 3D movies were really only offered during shows or dinner. You had to give up a show or dinner to see most. We did see a very late 11:00PM show but that was really really late for us. Castaway Cay was pretty. Weird how everyone goes back to the ship after 2:00 buffet shut down. Deserted! Didn't like the adult beach area. Water shallow and signs said "No swimming area" Confused, we left. We liked the food. Ribs were good. Saw turtles, rays, huge fish and sunken things while snorkeling. Water very cold. Had a wet suit top that did help hold heat. Bahama weather very iffy in Jan/Feb. cloudy day means it feels much colder! Kids liked the ice cream but disappointed that Disney's actual site says Eye Scream has toppings for the ice cream. We asked about it and they said no. It is wrong on site. Also read about fruit smoothies, found them but they were extra. Small disappointments didn't ruin the trip though. Also, the pools are fresh water and heated! Even the kids slide! We kept our bags so we could go to the buffet early and get off early. We were off the ship by 7:30 so we could get our rental car at Port Canaveral at 8:00. Got our car and off by 8:20. Got to Disney by 9:20 :) It was weird having the mandatory drill just as soon as you get on board and sit down with your food. It took so long to get on and then had to go to drill; pretty much everyone felt like they lost the first day of vacation. We wanted sun and had to stand in line and muster drill with the last remaining drops of precious sunshine (from snowy PA residents). Could not watch pulling out because you would have to give up show if you ate second or dinner if you ate first. Never had that happen before on other lines. Didn't like that! Read Less
Sail Date January 2017
I have sailed on 4 cruise lines, but this was my first time with Disney. The food and room were definitely the best we have ever experienced. Our room (standard) was 3X the size of our family room on Norwegian last year. With two young ... Read More
I have sailed on 4 cruise lines, but this was my first time with Disney. The food and room were definitely the best we have ever experienced. Our room (standard) was 3X the size of our family room on Norwegian last year. With two young kids, this alone would make me choose Disney even though I don't spend any time in the room/ The shows were FANTASTIC! WOW! I would have paid the price of the cruise JUST to see the shows...I LOVED Disney Dreams and the Comedian/ventriloquist was great. I loved the "extras" in the show-the bubbles, snow, and fireworks in the Disney dream show. Our server, Mehmet, was one of the smiliest, happiest people I have ever seen, our beverage server Sofia was caring and interacted well with our kids, and Kelwin at the beverage (soda) counter went above and beyond to interact with us. In general, the staff were way better than I've experienced on other cruise lines. We had a few VERY minor issues, and guest services rectified them right away-EXCELLENT customer service. The only negatives were the crowds and lack of beverage packages offered on other cruise lines (especially since they used to let you bring your own alcohol on board, and now they don't). We weren't expecting so many people at each event (pirates night, the Christmas party, character meet & greets had long line ups) and my son was disappointed and cried because he couldn't see anything at a lot of the parties. On a ship with 2700 people, it makes sense that it would be crowded-we just weren't anticipating it and it was disappointing. Disney went above and beyond with the Christmas theme-from the gorgeous tree (both on the boat and Castaway Cay), the Christmas events, the GIANT gingerbread house that made the lobby smell amazing, and the Santa meet and greets and Mrs Claus story times. I would definitely do a Disney cruise again, especially a Christmas one, although I'll have to convince my husband who is reluctant to sail without a beverage package! Even though I didn't need the services, as an outside observer, I was BLOWN AWAY watching the American Sign Language Interpreters at the shows. They were animated and did an amazing job. I was impressed by Disney's inclusiveness:) Read Less
Sail Date November 2016
Our 5-day cruise on Disney Wonder was a fun experience for our entire family. This was our 2nd Disney cruise - but first on this particular ship. Our stateroom was located on Deck 8 with a verandah (8512). Our family consisted of 5 ... Read More
Our 5-day cruise on Disney Wonder was a fun experience for our entire family. This was our 2nd Disney cruise - but first on this particular ship. Our stateroom was located on Deck 8 with a verandah (8512). Our family consisted of 5 people but we found our stateroom spacious for all of us. Everything in our cabin was in good working order and always well kept with the help of our steward, Shiv. His friendliness and warm smile didn't hesitate us to ask him for anything. The itinerary of this ship during this time was unique as it was in transition to another itinerary. We started in San Juan, PR, visiting St. Kitts, Tortola, BVI, Day at Sea, Castaway Cay and then Miami, FL. What a great itinerary. All the ports were beautiful. The excursions we chose along the way were just enough to do some sight-seeing of the islands and having some beach fun. Day at sea unfortunately was not great. The waters were quite rough and it rained most of the day that didn't allow us to really enjoy relaxing out on the decks or pool areas. Out of all the cruises we have experienced, this was our first - oh well. And of course, Castaway Cay was the highlight of our cruise. Their beach areas were fantastic and surprisingly the food was very good. There's lots to do from beach fun to riding bikes to scout around the area. It was definitely a fun day for the entire family. The food overall was unfortunately not as good as our last Disney cruise. We found the soups quite salty and the entrees lack of flavour. However, our dining servers were very accommodating, friendly and very personable. They made our dining experience positive despite the disappointment of some of our dinner meals. However, when my husband and I had a chance to eat at Palo (their adult-only restaurant) for dinner, we found our meal very delicious! We didn't have a chance to dine at Palo on the Disney Dream, so this was a very nice surprise. The extra cost is definitely worth it! Our server, Judy, was very detailed orientated and friendly. The shows and entertainment were enjoyable. My 8-yr-old son enjoyed them. The evening shows were just over an hour long. As long as my kids enjoyed them then that's satisfactory. The Disney Wonder boat overall was fine. It might need some updating compared to the Disney Dream, but we prioritized the itinerary over the cruise ship alone. Overall is was a fun family vacation. It's up to you on how you want to make lasting memories. This Disney cruise helped make that happen for us! Read Less
Sail Date February 2016
My family of two adult and two boys (7 and 9) enjoyed the ship and the ports, but the food really was disappointing. We've also sailed on the Disney Dream for a short cruise several years ago. The food then was a bit better and we ... Read More
My family of two adult and two boys (7 and 9) enjoyed the ship and the ports, but the food really was disappointing. We've also sailed on the Disney Dream for a short cruise several years ago. The food then was a bit better and we hoped that Disney had made some improvements. Unfortunately, no. The pizza was tolerable, the hamburgers on deck were okay not great. I didn't expect much from the deck food and that's what we received. The real disappointment was the main dining food. It was a two hour dinner every night and I didn't have one meal that was as good as casual dining on land (Outback, Chile's, etc.) Disney: Please make the food better! I thought the ship is still elegant and well maintained. It will be better after dry dock this year. If you expect a lot from the pool, prepare to be disapointed. They are all constantly crowded and very small. My kids only used the pool one day for a short time. The Toy Story show as good and the variety shows were okay. Pirate night was not a great show; if not for the fireworks it would not have been worth going on deck. Honestly I expected a little better entertainment. We skipped the long lines at the character meetings but it was fun to see the characters from afar. San Juan is a great port and the other islands were beautiful. I agree with the other reviewers; the port excursions are not handled to Disney standards. Disney leaves you at the dock and you are on your own with the tour provider. Very little port information is provided. One of our tours was very rushed and we didn't get to do everything that was supposed to be included. St. Kitts is great; take a $50 roundtrip taxi to the fort and stay a few hours. There are great views of the island and the fort is neat. In summary it was a good trip with no major issues, but I expected more from Disney. Our next cruise will likely be on a different line. Read Less
Sail Date January 2016
I was blessed to go on a limited "test run" itinerary on the Disney Magic going to the Southern Caribbean. They did 4 runs in September and October 2014, and DCL is undecided if they will renew this itinerary. I SURE HOPE THEY ... Read More
I was blessed to go on a limited "test run" itinerary on the Disney Magic going to the Southern Caribbean. They did 4 runs in September and October 2014, and DCL is undecided if they will renew this itinerary. I SURE HOPE THEY DO!! The islands were wonderful! We went to Antigua, St. Lucia, Grenada, Barbados, and St. Kitts. The locals were extremely nice and friendly. They were accommodating and shared their islands with us for the day with lovely, hospitable attitudes. I think DCL is trying to steer cruisers more toward their own corporate, man made, cultureless "island" Castaway Cay, and Disney is not necessarily going to continue this itinerary. I can tell you that I and my children benefitted from seeing other cultures, meeting new people on the islands, hearing the wonderful music, and eating the local food in a way that COULD NEVER happen on a man made corporate island like Castaway Cay. Unfortunately, the typical Disney clientele will be too unintelligent and too inter-culturally awkward to realize this. As for the ship, my state room was wonderful. We splurged on a 1 bedroom concierge level suite and it was well worth it for our family of 5. My mother saved her money and booked a very inexpensive stateroom that had no windows just for her, and it was also fine. She had no complaints. So both extremes on the ship as far as rooms go are plenty good. Overall the service was impeccable. Our stateroom hostess Beverly kept the room immaculate twice a day, including the night time turn down service. The room was really nice and well maintained. It was cozy, and having a verandah is the way to go if you can spend the extra money. I also loved having a bathtub and 2 bathrooms. The food, however, was a great disappointment! Our servers were absolutely wonderful people, but the food was mediocre at best. Aaron and Kristi were great servers, and Aaron especially was outstanding at his job. I never told him how I really felt about the food because he was trying SO hard that I could never complain to him. I am a foodie. Here's what I can tell you about Disney Cruise food. It is over-abundant and very impersonally prepared. You could tell that it was created on a factory like assembly line. The cooking staff was obviously exhausted from churning it out day and night and had lost all of their creativity and love for food in the process. I never had an actual bad meal, but I never had a good or memorable meal onboard, either. It was excess availability of average food, all the time. It was always served lukewarm. Even the fruit tasted like Costco half-ripe and picked too early corporate fruit! Wouldn't you expect to have amazing fruit in the Caribbean?! Children were offered kids menus that included nothing but chicken fingers, spaghetti, and mini burgers, with an occasional fish, ALL THE TIME. If your kids live on chicken nuggets and pizza at home then I'm sure they'll love the food onboard. If, however, your children are good and well-rounded eaters, they will despise the children's menus, trust me. The ship itself had something for every age group. I must tell you, though, that my 8 & 9 year old kids wanted nothing to do with the Oceaneer Club/Lab. My kids only went to the Oceaneer Club/Lab once during the entire trip! My 4 year old had fun there twice, but my older boys would have nothing to do with it. They had a wonderful time hanging out in our room, going to the arcade, ordering room service (very average food, but who doesn't like ordering free room service?!), going to shows and a new release movie, and of course riding the water slides. All in all, I would say this was the best vacation of our life. For me, it was the amazing ports that made it such a phenomenal trip. We booked 2 excursions that were awesome, but we had just as much fun on the 3 days that we got out and found our way by ourselves. Tour guides with vans are at every single port, so you do not have to pay all that money for an excursion, although Disney won't tell you that! The ship was great, the staff was great, and the destinations were absolutely wonderful. Aside from the food being average, everything was totally wonderful all of the time! I really hope DCL will stop forcing cruisers onto Castaway Cay, and wish that they would continue to offer culturally diverse destinations in the Caribbean. I doubt they will however, because they have spent so much money creating a man made corporate ISLAND, WHY BOTHER GOING TO A REAL ONE? I think that is super lame. If DCL wants me as a repeat cruiser to the beautiful and exotic Caribbean, they need to renew this fabulous itinerary. NO CASTAWAY CAY for me. I like to meet real people and see real places, thank you very much. Read Less
Sail Date October 2014
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click